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CrestHill Suites Albany

1415 Washington Avenue, Albany, NY 12206
Hotel amenities
CrestHill Suites Albany
Best prices for: 1 room 1 guest
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Ranked #19 of 49 Hotels in Albany
A recent review
5 of 5 stars reviewed 1 week ago
Jean B Rochester, New York
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337 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
1 of 5 stars Reviewed yesterday NEW via mobile

The worst hotel I have been to, very dirty and dusty, I wonder if it's ever cleaned. The windows are very dusty, and the carpet has a lot of stain. I felt very itchy, something was biting me and that could be fleas, coz my husband, my baby boy and I were scratching. The cleanest part is the kitchen and... More 

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Lincoln, California
1 review
2 of 5 stars Reviewed 2 days ago NEW

Service was poor they only madeup the room 1 day and we were thier 4 days the phones did not work the halls reaked of cigrette smoke in the nonsmoking section and all this was reported to the manager with no reults

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Rochester, New York
1 review
5 of 5 stars Reviewed 1 week ago

We were pleasantly surprised! The two bedroom suite was exactly what these adult siblings traveling together needed! Plenty of space - Quiet, comfortable, and affordable. Great location, too! Would definitely consider this property again.

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Bristol, CT
Contributor
17 reviews 17 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed only for one night, May 18th, 2015 - a great place for the money, especially for families! Breakfast was good, nothing spectacular, but complete, what more can you ask of a mid-priced hotel. I would request a room opposite the highway though as against the highway is rather noisy. A bit dated, but comfortable. Great service by the hotel... More 

Was this review helpful? Yes 2
2 reviews
5 of 5 stars Reviewed 1 week ago

Hygien, cleaning,smell, silent, room serving,enough Parking space with one word EXCELLANT................................................................................................................................................................................

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Orlando, Florida
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I absolutely enjoyed my stay at CrestHill Suites Albany. The rooms are very spacious and have everything you need. Huge fridge, stove, microwave, dishwasher, kitchen area, and fully equipped with dishes, glasses, bottle openers etc. Very large bathrooms. Cleaned everyday with fresh towels and toiletries. They made the bed everyday, and the bed was very comfortable. Modern flatscreen TV's that... More 

Was this review helpful? Yes 3
Matt C, General Manager at CrestHill Suites Albany, responded to this review

Thank you for an excellent review. We have had some negative reviews lately and a very positive one such as this really helps to reinforce your feelings as to why we do what we do. We love hospitality. We may fall short some times but it is not for lack of effort. We will keep trying and hopefully you will... More 

1 review
1 of 5 stars Reviewed 2 weeks ago

A friend and I stayed in the Albany hotel 8-10MAY. During our stay we encountered several issues, to include items being dirty and disgusting items and objects found within the room, as if it was not cleaned at all. My 6 month old son found a condom rapper under the edge of the bed; thankfully I got it from him... More 

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Matt C, General Manager at CrestHill Suites Albany, responded to this review

I am completely disgusted and flabbergasted by your experience. Since this is anonymous and I do not know your identity, I am asking you to please call me at 518-454-0007 x504 to discuss this matter further. I am deeply sorry and so embarrassed by this. I do hope to hear from you. More 

middletown, United States
2 reviews
1 of 5 stars Reviewed 3 weeks ago via mobile

The only good thing about this hotel is the kitchen in the rooms. I stayed for four nights and my room was never cleaned. All that was done each day was pulling up the covers on the bed. Sheets were never changed, room was never vacuumed and crumbs remained on countertop the entire week. All the pots and pans have... More 

Was this review helpful? Yes
Matt C, General Manager at CrestHill Suites Albany, responded to this review

Thank you for the review. I know that there are much better things about our hotel than the kitchens in the room. We offer a great breakfast buffet each morning, a delicious social hour meal every Monday-Thursday, large suites, excellent guest service, and much more. That being said, the most basic thing anyone can ask for or, obviously, expect from... More 

Boston, Massachusetts
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This used to be one of our favorite places to stay while visiting our daughter at SUNY Albany and have recommended it many times to others. Unfortunately, during a stay there more than a month ago we were told upon arrival that our pre-paid reservation had been cancelled. I later found out the hotel actually cancelled the reservation, but they... More 

Was this review helpful? Yes
Matt C, General Manager at CrestHill Suites Albany, responded to this review

Thank you for your review of your experience with us. I would like to address your concerns about your stay over the phone, if possible. I do know that you reached out to me via email regarding some of them but I feel a phone call with a full explanation of details may help alleviate some of your reservations about... More 

Ingersoll, Canada
Contributor
13 reviews 13 reviews
7 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed April 23, 2015

We got a deal from another website, and paid $63 for one night. The room was VERY VERY VERY clean. I would even add in a few more VERYs as it was that clean. We got two queens, and a sofa bed in a giant room for the night. Full kitchen, although we did not use it. The breakfast was... More 

Was this review helpful? Yes
Matt C, General Manager at CrestHill Suites Albany, responded to this review

Another great review from a very satisfied guest...Thank you so very much! More 

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