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CrestHill Suites Albany

3.0 of 5 1415 Washington Avenue, Albany, NY 12206
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CrestHill Suites Albany
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CrestHill Suites Albany
CrestHill Suites Albany
CrestHill Suites Albany
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300 reviews from our community

Traveler rating
    113
    104
    35
    22
    26
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107
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sarasota, Florida
Top Contributor
78 reviews 78 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

nice hotel with a friendly staff. Hallway was a little dirty,but room was clean. Room was not as large as some suites hotels and the layout was strange but over all a nice stay. Breakfast was good with a nice selection. Will stay here again.

Was this review helpful? Yes
Matt C, Manager at CrestHill Suites Albany, responded to this review

Thank you for your review of our hotel and your stay. I know we do have a somewhat unusual layout of our studio suites but our one bedroom suite is pretty normal! :) Hopefully next time in Albany we can upgrade you to a one bedroom suite and I'm sure you will find it to your liking. Thanks, again for... More 

Marion
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We travel several times a year to Nantucket to visit my wife's father and step mom. On the way back we always overnight in Albany to visit my mom who has senile dementia and my sister. We always stay at this hotel. Others have described the great rooms. I second their thoughts. The most comfortable beds and pillows I have... More 

Was this review helpful? Yes
Matt C, Manager at CrestHill Suites Albany, responded to this review

Thank you for choosing our hotel and for the incredible review. I hope that we continue to see you here for many years in the future! More 

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I traveled with my bro for medical school interviews and this place was awesome. They provide you with breakfast in the mornings....AND DINNER Mon-Thurs!! How awesome is that! The dinner even lets you get a small soda or Coors beer! It was a fantastic surprise. The dinners and breakfasts are extremely fancy, but I was satisfied. Breakfast has pastries, muffins,... More 

Was this review helpful? Yes
Matt C, Manager at CrestHill Suites Albany, responded to this review

Thank you so very much for an outstanding review of your stay and our hotel. We are certainly doing our best to improve the overall condition of the hotel and our services, so reading a review such as this really makes the team proud. We hope that your bro goes to school here and you visit him often! More 

Plattsburgh, New York
Contributor
19 reviews 19 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 3, 2014

We had a large double suite with two queen beds and a really large sitting area that had a pull out bed couch. The room comes with a fully supplied kitchenette with all the dishes and wine glasses you would need. Bring along your own coffee as it also has a nice large coffee maker. We had plenty of ice... More 

Was this review helpful? Yes
Matt C, Manager at CrestHill Suites Albany, responded to this review

Thank you for a great review of your stay. As a new GM to the property, I certainly am very eager to hear what travelers think about our hotel and truly appreciate any feedback. An interesting point you made about breakfast running out of items at 9:00 needs to be addressed, I feel. Our complimentary full hot breakfast buffet is... More 

Chagrin Falls, Ohio
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 1, 2014

As a frequent traveler between Ohio and New England this hotel has become my favorite place to stay in the Albany area. The hotel is neat, clean and the staff is always very kind and helpful. Unlike other hotels each room is like being in an apartment as a opposed to a small dark hotel room. Each room has a... More 

Was this review helpful? Yes
Matt C, Manager at CrestHill Suites Albany, responded to this review

Thank you for a great review of the hotel and our team here. We are making vast improvements with our dinners and breakfasts going forward, so please be sure to indulge! More 

New York City, New York
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 31, 2014

I stay here as it is pet friendly but the past two times it seems as if the pet rooms are the smoking rooms even though they say they aren't. We were put in a room Easter weekend that smelled like smoke upon arrival. I had to open the window and literally inhale fresh air and the front desk told... More 

Was this review helpful? Yes
Matt C, Manager at CrestHill Suites Albany, responded to this review

Thank you for your review. As a new general manager to the property, I cannot tell you what the desk staff was doing prior to my arrival here but based on my many years of experience, would find it very alarming and shocking if anyone was lying to you about something as obvious as a smoking or non-smoking room. Either... More 

1 review
5 of 5 stars Reviewed October 26, 2014

We arrived to the hotel late in the evening and had a pre-paid room reserved with one of the on-line discount providers. It resulted in an overbooking and I was interested to see how CrestHill's service manager, Teon, would handle the situation. Much to my pleasure Teon, professionally handled the voice on the phone, the guest ahead of me as... More 

Was this review helpful? Yes
Matt C, Manager at CrestHill Suites Albany, responded to this review

Thank you for taking time to recognize Teon and our hotel! We are very grateful for the praise and hope that we continue to have you as our guest. More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 21, 2014

The clerk at check-in noticed that my child appeared sick. We were made to feel very welcomed, and I was advised that there was a light dinner available for us as soon as I settled in. I was advised that I could take some food up to my child and that there were carry trays available. DINNER?? What a great... More 

Was this review helpful? Yes
Matt C, Manager at CrestHill Suites Albany, responded to this review

Thank you for a great review. It's extremely pleasing to know that our team is focused on service. I truly appreciate the comment and hope to welcome you and your child (who we all hope is feeling better) back soon! More 

Albany, New York
1 review
1 of 5 stars Reviewed October 18, 2014

My reservation as well as 10 other co-worker's were made by the hospital that we are working for this week. None of were happy with the hotel accomodations. The rooms are dated and old. I never touched the complimentary breakfast...it looked like a hot mess. I was not permitted to set the thermostat at the temperature that I prefer. The... More 

Was this review helpful? Yes
Matt C, Manager at CrestHill Suites Albany, responded to this review

What a very disappointing review of our hotel after what was, I'm sure, a very disappointing stay. I am incredibly sorry that you had such a poor experience here and want you to know that I will be doing everything within my power to change these things for future guests. I have been the GM here for just about one... More 

Edmonton, Canada
Senior Contributor
33 reviews 33 reviews
27 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed October 14, 2014

I just returned from an east coast business trip in which I stayed at 5 hotels. This one was hands down the worst. Let's start with the hair. There were hairs all over this room. In the tub. On the ledge of the tub. On the floor. ON THE PILLOW before my head went anywhere near there. I saw at... More 

Was this review helpful? Yes 1
Matt C, Manager at CrestHill Suites Albany, responded to this review

Thank you for your review and your candidness. As a new GM to the property, I can honestly say that I appreciate your time, your business, and certainly your honesty. I will be making some necessary changes to the hotel over the next few months and I do hope that you would consider us again. I will not disappoint you. More 

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Additional Information about CrestHill Suites Albany

Address: 1415 Washington Avenue, Albany, NY 12206
Location: United States > New York > Albany
Price Range (Based on Average Rates): $$
Hotel Class:3 star — CrestHill Suites Albany 3*
Number of rooms: 95
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Also Known As:
Cresthill Suites Albany Hotel Albany
Cresthill Hotel Albany
Albany Cresthill Hotel

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