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All 49 Albany hotels

CrestHill Suites Albany

3.0 of 5 Hotel   |   1415 Washington Avenue, Albany, NY 12206
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CrestHill Suites Albany
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Ranked #19 of 49 Hotels in Albany
A recent review
4 of 5 stars reviewed 2 weeks ago
lreh340900 Plattsburgh, New York
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297 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Plattsburgh, New York
Contributor
18 reviews 18 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a large double suite with two queen beds and a really large sitting area that had a pull out bed couch. The room comes with a fully supplied kitchenette with all the dishes and wine glasses you would need. Bring along your own coffee as it also has a nice large coffee maker. We had plenty of ice... More

Was this review helpful? Yes
Matt C, Manager at CrestHill Suites Albany, responded to this review

Thank you for a great review of your stay. As a new GM to the property, I certainly am very eager to hear what travelers think about our hotel and truly appreciate any feedback. An interesting point you made about breakfast running out of items at 9:00 needs to be addressed, I feel. Our complimentary full hot breakfast buffet is... More

Chagrin Falls, Ohio
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

As a frequent traveler between Ohio and New England this hotel has become my favorite place to stay in the Albany area. The hotel is neat, clean and the staff is always very kind and helpful. Unlike other hotels each room is like being in an apartment as a opposed to a small dark hotel room. Each room has a... More

Was this review helpful? Yes
Matt C, Manager at CrestHill Suites Albany, responded to this review

Thank you for a great review of the hotel and our team here. We are making vast improvements with our dinners and breakfasts going forward, so please be sure to indulge! More

New York City, New York
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I stay here as it is pet friendly but the past two times it seems as if the pet rooms are the smoking rooms even though they say they aren't. We were put in a room Easter weekend that smelled like smoke upon arrival. I had to open the window and literally inhale fresh air and the front desk told... More

Was this review helpful? Yes
Matt C, Manager at CrestHill Suites Albany, responded to this review

Thank you for your review. As a new general manager to the property, I cannot tell you what the desk staff was doing prior to my arrival here but based on my many years of experience, would find it very alarming and shocking if anyone was lying to you about something as obvious as a smoking or non-smoking room. Either... More

1 review
5 of 5 stars Reviewed 3 weeks ago

We arrived to the hotel late in the evening and had a pre-paid room reserved with one of the on-line discount providers. It resulted in an overbooking and I was interested to see how CrestHill's service manager, Teon, would handle the situation. Much to my pleasure Teon, professionally handled the voice on the phone, the guest ahead of me as... More

Was this review helpful? Yes
Matt C, Manager at CrestHill Suites Albany, responded to this review

Thank you for taking time to recognize Teon and our hotel! We are very grateful for the praise and hope that we continue to have you as our guest. More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The clerk at check-in noticed that my child appeared sick. We were made to feel very welcomed, and I was advised that there was a light dinner available for us as soon as I settled in. I was advised that I could take some food up to my child and that there were carry trays available. DINNER?? What a great... More

Was this review helpful? Yes
Matt C, Manager at CrestHill Suites Albany, responded to this review

Thank you for a great review. It's extremely pleasing to know that our team is focused on service. I truly appreciate the comment and hope to welcome you and your child (who we all hope is feeling better) back soon! More

Albany, New York
1 review
1 of 5 stars Reviewed 4 weeks ago

My reservation as well as 10 other co-worker's were made by the hospital that we are working for this week. None of were happy with the hotel accomodations. The rooms are dated and old. I never touched the complimentary breakfast...it looked like a hot mess. I was not permitted to set the thermostat at the temperature that I prefer. The... More

Was this review helpful? Yes
Matt C, Manager at CrestHill Suites Albany, responded to this review

What a very disappointing review of our hotel after what was, I'm sure, a very disappointing stay. I am incredibly sorry that you had such a poor experience here and want you to know that I will be doing everything within my power to change these things for future guests. I have been the GM here for just about one... More

Edmonton, Canada
Senior Contributor
33 reviews 33 reviews
27 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed October 14, 2014

I just returned from an east coast business trip in which I stayed at 5 hotels. This one was hands down the worst. Let's start with the hair. There were hairs all over this room. In the tub. On the ledge of the tub. On the floor. ON THE PILLOW before my head went anywhere near there. I saw at... More

Was this review helpful? Yes 1
Matt C, Manager at CrestHill Suites Albany, responded to this review

Thank you for your review and your candidness. As a new GM to the property, I can honestly say that I appreciate your time, your business, and certainly your honesty. I will be making some necessary changes to the hotel over the next few months and I do hope that you would consider us again. I will not disappoint you. More

New York
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed October 8, 2014

we stayed thru priceline for an over night trip to visit nearby colleges. I have to say, after reading the reviews, I was pleasantly surprised. The room was spacious, clean and updated. Nice furnishings, granite counter tops,etc. (The only thing "old" was the European style 1990 kitchen cabinets).The king sized bed was comfortable. We had no problem with parking and... More

Was this review helpful? Yes
Matt C, Manager at CrestHill Suites Albany, responded to this review

Thank you for your review. As a new manager to the property, I welcome all information regarding one's stay but hearing positive things sure does make you feel good. That being said, I think it's important to know that we have changes planned for both the breakfast and light evening meal and should be ready to roll those out in... More

Somerset, New Jersey
Contributor
13 reviews 13 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 3, 2014

My wife and I stayed in this hotel for 3/4 days and loved the hotel - especially the suite we stayed in. The front desk staff was good enough to upgrade us to a two bedroom suite. Overall, a good hotel - under new management I believe. Good value for money.

Was this review helpful? Yes
Matt C, Manager at CrestHill Suites Albany, responded to this review

Thank you for taking the time to review your stay here. Sharing your experience with others that use this platform to help them choose a hotel when visiting Albany is just priceless. We all appreciate it! More

Sammamish, Washington
Senior Contributor
49 reviews 49 reviews
25 hotel reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed September 30, 2014

So I usually give pretty good reviews ... and with apologies to the new manager since apparently some of the rooms have been renovated and guests had a great experience, I was not in one of them and my stay at the hotel was not pleasant except for the helpful and friendly staff. I’d arrived rather late (10 p.m.) after... More

Was this review helpful? Yes 2
Matt C, Manager at CrestHill Suites Albany, responded to this review

Well, that sure is an eye opening review. I appreciate your honesty and there is certainly no need to apologize to me! I offer my sincere apologies to you. Yes, I am quite new to the property but dirty rooms are not acceptable. I am working on training the team here and will do my best to turn it around... More

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Additional Information about CrestHill Suites Albany

Address: 1415 Washington Avenue, Albany, NY 12206
Location: United States > New York > Albany
Price Range (Based on Average Rates): $$
Hotel Class:3 star — CrestHill Suites Albany 3*
Number of rooms: 95
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Also Known As:
Cresthill Suites Albany Hotel Albany
Cresthill Hotel Albany
Albany Cresthill Hotel

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