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All 49 Albany hotels

CrestHill Suites Albany

3.0 of 5 Hotel   |   1415 Washington Avenue, Albany, NY 12206
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CrestHill Suites Albany
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Ranked #18 of 49 Hotels in Albany
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293 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

The clerk at check-in noticed that my child appeared sick. We were made to feel very welcomed, and I was advised that there was a light dinner available for us as soon as I settled in. I was advised that I could take some food up to my child and that there were carry trays available. DINNER?? What a great... More

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Albany, New York
1 review
1 of 5 stars Reviewed 4 days ago NEW

My reservation as well as 10 other co-worker's were made by the hospital that we are working for this week. None of were happy with the hotel accomodations. The rooms are dated and old. I never touched the complimentary breakfast...it looked like a hot mess. I was not permitted to set the thermostat at the temperature that I prefer. The... More

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Matt C, Manager at CrestHill Suites Albany, responded to this review

What a very disappointing review of our hotel after what was, I'm sure, a very disappointing stay. I am incredibly sorry that you had such a poor experience here and want you to know that I will be doing everything within my power to change these things for future guests. I have been the GM here for just about one... More

Edmonton, Canada
Senior Contributor
33 reviews 33 reviews
27 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 1 week ago

I just returned from an east coast business trip in which I stayed at 5 hotels. This one was hands down the worst. Let's start with the hair. There were hairs all over this room. In the tub. On the ledge of the tub. On the floor. ON THE PILLOW before my head went anywhere near there. I saw at... More

Was this review helpful? Yes 1
Matt C, Manager at CrestHill Suites Albany, responded to this review

Thank you for your review and your candidness. As a new GM to the property, I can honestly say that I appreciate your time, your business, and certainly your honesty. I will be making some necessary changes to the hotel over the next few months and I do hope that you would consider us again. I will not disappoint you. More

New York
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago

we stayed thru priceline for an over night trip to visit nearby colleges. I have to say, after reading the reviews, I was pleasantly surprised. The room was spacious, clean and updated. Nice furnishings, granite counter tops,etc. (The only thing "old" was the European style 1990 kitchen cabinets).The king sized bed was comfortable. We had no problem with parking and... More

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Matt C, Manager at CrestHill Suites Albany, responded to this review

Thank you for your review. As a new manager to the property, I welcome all information regarding one's stay but hearing positive things sure does make you feel good. That being said, I think it's important to know that we have changes planned for both the breakfast and light evening meal and should be ready to roll those out in... More

Somerset, New Jersey
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

My wife and I stayed in this hotel for 3/4 days and loved the hotel - especially the suite we stayed in. The front desk staff was good enough to upgrade us to a two bedroom suite. Overall, a good hotel - under new management I believe. Good value for money.

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Matt C, Manager at CrestHill Suites Albany, responded to this review

Thank you for taking the time to review your stay here. Sharing your experience with others that use this platform to help them choose a hotel when visiting Albany is just priceless. We all appreciate it! More

Sammamish, Washington
Senior Contributor
49 reviews 49 reviews
25 hotel reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed 3 weeks ago

So I usually give pretty good reviews ... and with apologies to the new manager since apparently some of the rooms have been renovated and guests had a great experience, I was not in one of them and my stay at the hotel was not pleasant except for the helpful and friendly staff. I’d arrived rather late (10 p.m.) after... More

Was this review helpful? Yes 2
Matt C, Manager at CrestHill Suites Albany, responded to this review

Well, that sure is an eye opening review. I appreciate your honesty and there is certainly no need to apologize to me! I offer my sincere apologies to you. Yes, I am quite new to the property but dirty rooms are not acceptable. I am working on training the team here and will do my best to turn it around... More

Meridian, Idaho
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We loved the Cresthill Suites in Albany! Our rooms were large, comfortable, beautifully decorated, quiet, and reasonably priced. The service was over the top. We got there late after a stressful drive pouring rain, and the complimentary chocolate cookies were gone. So the young man checking us in volunteered to make more and call our rooms when the cookies came... More

Was this review helpful? Yes 1
Matt C, General Manager at CrestHill Suites Albany, responded to this review

Thank you for an incredible review of our hotel. As a new GM to the property, it is quite nice to read this. I do hope that you find your way back to us if ever in Albany again. More

Somerset, New Jersey
Top Contributor
77 reviews 77 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Was here for a work, stayed a week. Room was fairly clean, definitely needs updating. They need to rethink the location of smoking rooms. They are not located together on the highest floor. They are intermingled with non smoking rooms. Old laminate in the kitchen. Popcorn ceiling. Grout needs some fixing up in the bathroom. Would not sit on the... More

Was this review helpful? Yes 1
Matt C, General Manager at CrestHill Suites Albany, responded to this review

Thank you for the review. This property has recently undergone some major changes, with many more yet to come. I have only been the GM here for a week and am more than eager to see reviews of my guests' stays. I can learn so much, so quickly with these reviews. I assure you, I will work very hard to... More

San Antonio, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 weeks ago via mobile

During my recent business travel to Albany, my company booked our stay for the convenience of using the hotel shuttle services. I arrived to the hotel after a long day of travel and was given a room on the 3rd floor that had a horrible smell of pet urine, the bed was messy and a dirty towel filled with hairs... More

Was this review helpful? Yes 1
Matt C, General Manager at CrestHill Suites Albany, responded to this review

Thank you for your review of our hotel. I must say that I am quite embarrassed and extremely sorry for any and all inconveniences you encountered while a guest of ours. I feel it is very important to tell you that I have been the GM at this hotel for just over a week and truly appreciate receiving information such... More

Saint James, New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 13, 2014

Was happy to find a dog friendly hotel in a convenient Albany location. The staff at the front desk were very friendly and helpful. The first thing we noticed when getting up to the 2nd floor was the strong smell of smoke. As non smokers this was not a good first impression. The room was spacious but the 2 "queen... More

Was this review helpful? Yes
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Additional Information about CrestHill Suites Albany

Address: 1415 Washington Avenue, Albany, NY 12206
Location: United States > New York > Albany
Price Range (Based on Average Rates): $$
Hotel Class:3 star — CrestHill Suites Albany 3*
Number of rooms: 95
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Also Known As:
Cresthill Suites Albany Hotel Albany
Cresthill Hotel Albany
Albany Cresthill Hotel

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