Spent 3 days in property, room clean, bed comfortable, tea/coffee making facilities in room and good continental breakfast. Little staff we saw during stay were friendly & helpful. Property could do with some refurbishment. Our room was supposed to be non smoking, but it smelt of smoke.
Sent the following E-mail to the guest:
Dear Valued Guest:
Thank you for your “FOUR STAR” May 12th TripAdvisor review regarding your recent stay at Travelodge Inn & Suites, Albany Airport.
Our entire team, including the owner, appreciates your favorable comments regarding our staff and hotel.
We apologize for the smoke odor in your non-smoking room. We charge a fine...
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