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Hilton Garden Inn Albany Airport

#9 of 50 Hotels in Albany
Certificate of Excellence
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800 Albany Shaker Road, Albany, NY 12211
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1 room 1 adult
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Hilton Garden Inn Albany Airport
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566 Reviews from our TripAdvisor Community

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Salt Lake City
Level Contributor
102 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was close to the airport and just fine for what we needed. We were only there for a few hours, but it was comfortable and fit our needs. We would use this hotel again if we get back to that area and need something by the airport.

Helpful?
Thank jbar434
Dee E, General Manager at Hilton Garden Inn Albany Airport, responded to this review

GreetingsJBAR434! Thank you for your recent stay and for your review! We are so happy that you enjoyed your accommodations and wish you had more than a few hours on your last visit. Happy and safe travels! Dee!~ More 

Chicago, IL
Level Contributor
134 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This place was OK. I was there for a conference, so really had no choice as to where I stayed. The front desk staff were all very nice and very friendly – especially Mikel, who was great! My room was OK – clean and neat if beginning to show a bit of wear. There was no shampoo or Kleenex in... More 

Helpful?
Thank ItchyFeetBTS
Syracuse, New York
2 reviews
4 of 5 stars Reviewed 1 week ago

Hotel is close to most things, great appearance, staff is good, just wish they had more to offer in the hotel pantry for late night and would be great if they left the pool and spa open until 11 or 12.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank justino939
Dee E, General Manager at Hilton Garden Inn Albany Airport, responded to this review

Greetings justino939! Thank you for your recent stay and your review, we appreciate your feedback! What type of additional items would you like to have offered in the pantry. We are always open for suggestions. As for the pool and spa the hours coincide with the chemical testing and adjustments that need to be made daily to ensure proper chemical... More 

Big Lake, Minnesota
Level Contributor
382 reviews
169 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I've stayed at the HGI Albany off and on for the last 10 years. She may not be as sleek and chic as she once was in her younger days. She does still offer a comfortable, convenient and consistent stay for the business traveler. The HGI brand has a well trained staff, offers food & drink for weary traveler which... More 

Helpful?
Thank Triplewin
Dee E, General Manager at Hilton Garden Inn Albany Airport, responded to this review

Greetings Triplewin!!! Thank you for your stay and for your review. I have been with the hotel for about 7 months now and I agree with everything you stated. It's a great property with wonderful guest focused associates. The Hilton Garden Inn brand is strong and consistent. I appreciate the loyalty you've shown the hotel over the years and I... More 

Toronto, Canada
1 review
4 of 5 stars Reviewed 2 weeks ago

I was stranded in Albany and chose to stay near by the airport at the Hilton Garden Inn. The facilities were comfortable and the staff was friendly, understandable and approachable. The airport shuttle driver, knowing I would be at the hotel for most of the day, offered to drive me to an area with shopping and restaurants.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Harry Z
Dee E, General Manager at Hilton Garden Inn Albany Airport, responded to this review

Greetings HarryZ! Thank you for your stay and for your review. I'm sorry you were stranded but I'm glad we were able to accommodate you and that you enjoyed your short layover visit at our hotel. Hopefully your travels will bring you back to the area as the capital district and Adirondacks have so much to offer. We hope to... More 

Stony Brook, New York
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel was great-- clean, welcoming, and cozy on a winter's evening. My only criticism is that the air is very dry in upstate NY in the winter, and I wish there were a way to humidify air without running water and being wasteful (which we did not do). But that is not specific to this hotel. The staff was... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank mahomama59
Dee E, General Manager at Hilton Garden Inn Albany Airport, responded to this review

Greetings! Thank you for your stay and for your review! We are pleased that you enjoyed your stay with us. We are also happy that our staff and overall accommodations were to your liking. We look forward to your next visit! Dee~ More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I was originally concerned about staying at the airport due to noise, but this location is very well situated. It is slightly off the airport property and secluded by woodlands. Since I was traveling with business partners, I decided to move my reservation from the Hilton Garden Albany to the Hilton Garden Airport. I would definitely stay here again and... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank jonathanbQ4563SC
Dee E, General Manager at Hilton Garden Inn Albany Airport, responded to this review

Greetings! Thank you for your email and your recent stay! We are pleased that you enjoyed your accommodations and the overall look and feel of the property. We so look forward to hosting you on return trips to the area! Dee!~ More 

Rancho Mirage, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Mattress had a deep depression on right side of bed; felt sorry for the breakfast staff because they seemed so sad; check in experience great; management should be careful because there are a lot of options near ALB and uncomfortable room during this experience, the first in 9 years of staying at this property, was not a good one.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank dsherk062008
Dee E, General Manager at Hilton Garden Inn Albany Airport, responded to this review

Greetings, Thank you for your recent stay and for your feedback. We are making many upgrades throughout the year and I am certain your next experience will be better than any of your previous ones. Happy and safe travels! Dee!~ More 

Pleasantville, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

The hotel was quite nice in terms of quality of the premises and rooms. It was quiet and peaceful. There is a pool, hot tub and small fitness center with treadmills and an elliptical machine. I would recommend it. I paid $ 100 / night including tax and I felt like I was getting a very good value. However, the... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Benjamin B
Dee E, General Manager at Hilton Garden Inn Albany Airport, responded to this review

Greetings Benjamin B! Thank you for your review, we are so happy that you enjoyed your stay and that you were able to take advantage of our seasonal rate packages. Also we are pleased you enjoyed many of our amenities during your visit. I have our maintenance technicians looking into the internet issue you mentioned and I'm certain it will... More 

Plattekill, New York
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed January 8, 2016 via mobile

It was our first time staying in this hotel and using Albany airport. They were very polite and courteous. They have park and fly service for $5 per day. They took the stress off about where to park at airport. Bar staff very friendly and food was good at 930 pm. Hotel room was clean and quiet. Bed was very... More 

Helpful?
Thank helene1272
Dee E, General Manager at Hilton Garden Inn Albany Airport, responded to this review

Greetings helene1272! Thank you for your recent stay and for taking the time to write a review! We are thrilled you enjoyed the convenience of the Park and Fly package. Also we pride ourselves on giving warm and genuine service and I'm very pleased that you enjoyed the interactions with our awesome team members. We hope to welcome you back... More 

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