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Hilton Garden Inn Albany Airport

#6 of 49 Hotels in Albany
Certificate of Excellence
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800 Albany Shaker Road, Albany, NY 12211
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Hilton Garden Inn Albany Airport
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Hilton Garden Inn Albany Airport
Hilton Garden Inn Albany Airport
Hilton Garden Inn Albany Airport
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439 reviews from our community

Traveler rating
    230
    152
    32
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    8
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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albany, ny, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

Welcoming environment. Friendly staff really make you feel comfortable. Fridge in room and microwave; I know I can count on those when staying at a Hilton Garden Inn. Have stayed at this location a few times and every time I am satisfied.

Review collected in partnership with Hilton Garden Inn

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Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Cortney is a superb first desk clerk. Our stay was great. Rooms are clean, could use a little more attention to detail behind the headboards and under the bed skirts. Will stay again. Shuttle to airport is great.

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Raleigh, United States
1 review
2 of 5 stars Reviewed 5 days ago NEW

I DON'T like to give any negative feedback unless it is truly deserved. Here are the reasons I rated this hotel as POOR. 1. Beds are Horrible, they are very very old and used up. I felt like I was sleeping in soup bowl. 2. Toilet in my room flushes by itself every every 7 minutes and I reported the... More 

Review collected in partnership with Hilton Garden Inn

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Milton, Vermont
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

We had 2 rooms booked for our party leaving on an early morning flight out of Albany. The afternoon of our evening arrival, we found ourselves needing a 3rd room but when we called enroute to inquire, Courtney informed us the hotel was sold out but offered to personally keep an eye out for any cancellations Much to our surprise,... More 

Review collected in partnership with Hilton Garden Inn

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Wantagh, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

Once again, the Hilton Garden Inn near Albany International Airport provided a wonderful stay. I arrived early at around 10:30 in the morning and was able to check in and have access to my room. The staff was very pleasant through the whole stay. The room was clean and smelled good. I am looking forward to my next stay!

Review collected in partnership with Hilton Garden Inn

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Lenox, Massachusetts
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

If you are flying out of Albany Airport, stay at the Hilton Garden Inn for a great way to relieve travel stress and put you in a vacation mood. Greeted with free cookies, lemon water and newspapers, you can relax in the lovely Adirondack style furnishings. The food is excellent and the service is friendly. A great hotel!

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Joseph C, Manager at Hilton Garden Inn Albany Airport, responded to this review

Thanks for the kind words about the property. Hope to be able to serve your needs again in the future! HGI Albany Airport Managment More 

New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It is located close to airport and getting around the city is easy from here. The hotel looks nice and the rooms are clean. Breakfast was good, though not included. I'd take away 0.5 stars out of 5 for the following three things. 1. Toilet Paper - There were two toilet paper rolls both half or more than half used.... More 

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Joseph C, Manager at Hilton Garden Inn Albany Airport, responded to this review

Thank you for staying at our property, I do apologize about the toilet paper as well as the other issue. If you would like to speak more about the 2nd matter please feel free o contact us at the property @ 518-464-6666. Thanks More 

Waterbury, Connecticut
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The staff was great, the room was spacious and very clean. The hotel staff were helpful and curious. The breakfast was excellent and food was great. Close to airport nosy at times, but also very convenient to many restaurants and mall.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Joseph C, Manager at Hilton Garden Inn Albany Airport, responded to this review

Thanks for the kind words about the property, we hope to serve your future needs as well. Thanks! More 

St. Charles, IL
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I travel constantly for work, and I'll spend 10 to 16 weeks in a location, then move to the next project. I stay at a lot of different Hilton properties, and I have to say the customer service I get at this particular Hilton property is top-notch. Even from week 1, I was treated with respect. The staff at the... More 

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Joseph C, Manager at Hilton Garden Inn Albany Airport, responded to this review

Thanks for the kind words about the property, we look hope with any future projects in Albany you will think of us. More 

Albany, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

the food they served to me smelled like they washed it in sewage. The bathroom sink water almost burnt my hand, and the front staff didn't exactly know what was going on with the conferences for the day.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Joseph C, Manager at Hilton Garden Inn Albany Airport, responded to this review

I am truly sorry for your experience at the property, if you would like to speak about your issues further I would love to speak with you, feel free to contact us at 518-464-6666. More 

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