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Hilton Garden Inn Albany Airport

#7 of 50 Hotels in Albany
Certificate of Excellence
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800 Albany Shaker Road, Albany, NY 12211
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Hilton Garden Inn Albany Airport
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Hilton Garden Inn Albany Airport
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469 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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Utica, New York
2 reviews
4 of 5 stars Reviewed 1 week ago

Getting my reservation was a nightmare. I had to call 3 times - the first 2 times they could not take it, and then on the third I was told that the block of rooms reserved for our event was taken, so they could no longer offer me the block discount rate. I spoke with management at corporate who did... More 

Review collected in partnership with Hilton Garden Inn

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Dee E, General Manager at Hilton Garden Inn Albany Airport, responded to this review

Greetings Christopher T! Thank you for your recent stay and for taking the time to write a review. I do apologize for the challenges in making your reservation and I'm glad you were able to get an upgraded room type. As for the bed in your room, we do offer the dial bedding for guests to adjust the mattress based... More 

2 reviews
1 of 5 stars Reviewed 1 week ago

It took them 27 days to give me a receipt for a hotel stay!!! It was holding reimbursement for a business trip. This was the worst front desk in a hotel in my entire business career! The person who handled my check-in took 20 minutes looking for my reservation. Then she wanted to change me a higher rate even though... More 

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Bobbie B, General Manager at Hilton Garden Inn Albany Airport, responded to this review

Greetings Koftaawy! Thank you for your stay, please let me apologize for the very delayed response in getting you a receipt. I too travel on business and understand the need for timely and accurate records. I absolutely will share your feedback with our Guest Services Manager as it appears there is definielty a training opportunity. If there is anything else... More 

Hammond, Indiana
Level Contributor
12 reviews
6 hotel reviews
4 of 5 stars Reviewed 1 week ago

Had an early flight; stayed close to airport. Room was decent, comfortable bed, plenty of room (not too small). Hotel has a restaurant and bar, open and not too intimate. Must pay for breakfast, but coffee is available. Would have preferred a canister with milk, not the little single-serve creamers that sit out. Most desk staff and bar tender were... More 

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Bobbie B, General Manager at Hilton Garden Inn Albany Airport, responded to this review

Greetings Almostalocal707! Thanks for your recent stay and for taking the time to write a review. We often have guests that are a quick stopover being so close to the airport. That said we do want to be your preferred choice when stopping over in Albany and will earn that priviledge by providing great service, great food and great rooms!... More 

Palm Springs, California
Level Contributor
78 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I'll start with the complaints: First of all, I couldn't find the inn although I had pretty specific directions. I had to call the desk to find out how to get there. Turned out that I'd driven right past the place but couldn't see the sign because it was obscured by trees. Driving back from the other direction, the sign... More 

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Bobbie B, General Manager at Hilton Garden Inn Albany Airport, responded to this review

Greetings GregN! Thank you for your stay and for taking the time to psot a review. We have beautiful landscaping at the property but I am in agreement with the very wet winter and spring our trees are beginning to overgrow the signage. I am in the process of getting that taken care of. I do apologize for the extra... More 

Troy, New York, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Room keys didn't work, My television didn't work, my adjustable mattress didn't adjust and the hot tub wasn't working either. If none of that matters it is a nice place to stay, staff were nice but scarce. Stood at the front desk for almost 8 minutes with no one in sight.

Review collected in partnership with Hilton Garden Inn

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Bobbie B, General Manager at Hilton Garden Inn Albany Airport, responded to this review

Greetings MargaretS! Thank you for your stay and thank you for taking the time to write a review. I apologize that there were several maintenance challenges with your stay and I am sharing your review with our Maintenance Manager to ensure all the issues noted are addressed. I'm not sure if these issues were brought to the attention of the... More 

Sonora, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Nice physical accommodations: nothing extravagant for the rates. Staff is iffy: some VERY accommodating and helpful vs. couldn't-care-less. Very surprising for what one would expect to be a high quality establishment. I will not speculate why there would be less accommodating/dismissive staff interactions.

Review collected in partnership with Hilton Garden Inn

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Bobbie B, General Manager at Hilton Garden Inn Albany Airport, responded to this review

Greetings AlanP! I'm pleased that you liked our accommodations but dismayed that the service was just average. We do have an awesome team and I apologize if the service experienced with every team member was less than caring, genuine and professional. We strive to improve always and will use your feedback towards that end. Next time in town I ask... More 

Boca Raton, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

I came here because of location (golfing near by with friends), but was very surprised with my overall experience as I didn't expect it to be as good as it was. Helpful staff. Breakfast was delicious. Clean rooms.

Review collected in partnership with Hilton Garden Inn

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Bobbie B, General Manager at Hilton Garden Inn Albany Airport, responded to this review

Greetings JamesO from Boca! Now that you have visited us we will have to visit you in BOCA! Thank you for choosing our hotel and for taking the time to write a review. Glad you were able to get some golf in while visiting, many of our guests enjoy Shaker Ridge Country Club and Golf course while in town. Looking... More 

Warwick, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

We love this hotel. The staff is very friendly and willing to help with anything. It's our "go to " hotel in Albany. The shuttle service and the park and go rate can't be beat. The restaurant service is friendly and knowledgeable, and the food is wonderful. Breakfast is always freshly prepared, and very relaxing.

Review collected in partnership with Hilton Garden Inn

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Bobbie B, General Manager at Hilton Garden Inn Albany Airport, responded to this review

Greetings CynthiaB! So happy to be your "go to" hotel in the Albany area, we so enjoy the many loyal return guests and our team members look forward to seeing returning faces. The park and go package is a hit being so close to the airport, we are glad that you get to utilize this service. We look forward to... More 

Ilion, New York
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Hotel is very well maintained with a very friendly and efficient staff. The staff goes above and beyond expectations and try to make sure that you receive a good night's stay. The breakfast is very good also. Location is pretty close to the main roads.

Review collected in partnership with Hilton Garden Inn

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Bobbie B, General Manager at Hilton Garden Inn Albany Airport, responded to this review

Greetings Facefrank! Thank you for choosing our hotel and for taking the time to write a review. I am pleased that you are happy with our accommodations, location and food selections. We look forward to your next visit! Dee!~ More 

Fayetteville
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed May 29, 2015

I must say this is a very average hotel, no big issues at all. The only thing was that our bed was very hard....it was so odd. The breakfast was extremely expensive as well. I am so used to having free continental breakfast, or lower priced breakfasts at hotels. This was $12.00 and they watched you like a hawk, not... More 

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