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Hilton Garden Inn Albany Airport

#6 of 49 Hotels in Albany
Certificate of Excellence
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800 Albany Shaker Road, Albany, NY 12211
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Hilton Garden Inn Albany Airport
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Hilton Garden Inn Albany Airport
Hilton Garden Inn Albany Airport
Hilton Garden Inn Albany Airport
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426 reviews from our community

Traveler rating
    221
    151
    32
    14
    8
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121
88
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153
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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Newark, Delaware
Senior Contributor
48 reviews 48 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Friendly staff (standard for HGI) but very surprised at the spaciousness and quietness of a room so close to the airport. Plan on eating at the hotel as limited food options close by. I was in a two bed room that was so spacious. Even though I was by myself, I could see you wouldn't be on top of each... More 

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Newark, NY, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

The staff is great. Just a note: The housekeeping staff is above and beyond. I would trust them completely they have earned it. Staying here will be a marvelous experience. Food at the restaurant is excellent, try the Pork Ossobuco, breakfast is breakfast but the staff is attentive. Niko will take you anywhere in the Albany area and pick you... More 

Review collected in partnership with Hilton Garden Inn

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Castleton On Hudson, New York
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel is clean with good size rooms. The decor is nice. All employees are friendly. They offer airport transfers and parking packages which include your room. It is located close to everything ( airport, mall, restaurants, bars, movies, grocery stores and much more).

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Coppell
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

One of the better Airport Hotels that I have stayed at. Van service to local establishments, Bar, Breakfast were all very pleasant surprises. Wait staff, Chefs, Customer service were all excellent at this hotel. Would definitely return and recommend.

Review collected in partnership with Hilton Garden Inn

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Fort Lauderdale, Florida
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had to stay at the Albany Airport for one night for a business trip. I usually stay at 4 star hotels for work and was dreading staying at a "lesser" hotel but was so surprised and delighted by the Hilton Garden Inn. Built 17 years ago, it felt new, rooms very comfortable and well appointed, friendly staff and accommodating,... More 

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Joseph C, General Manager at Hilton Garden Inn Albany Airport, responded to this review

Dear Leslie L, Thank you for taking the time out to give us a TripAdvisor review. I'm truly delighted to hear that you enjoyed everything Hilton Garden Inn has to offer our guests. We pride ourselves in providing excellent service and I hope after your stay with us, we can welcome you back for your next visit. Have a wonderful... More 

New Hartford, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Reported twice that there were people running up and down the Hall ways knocking on doors and yelling. We spoke to the front desk and they assured us that the problem would be taken care of but it was not.

Review collected in partnership with Hilton Garden Inn

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Joseph C, General Manager at Hilton Garden Inn Albany Airport, responded to this review

Dear Maryr1964, Thank you for taking the time to provide us with a TripAdvisor review. I am going to take your feedback and share that with my staff, as we want to ensure all of our guests have a wonderful stay! I would be delighted to have you stay with us again. Best, Joseph Cilione More 

Saint Paul, Minnesota
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had a marvelous night at the Hilton Garden Inn Albany Airport. The general manager, Joe, gave me an excellent rate and reserved me a quiet room at the end of a hallway. When I arrived at the restaurant ten minutes before closing time, I was served with kindness and courtesy. The front desk staff were efficient and thoughtful when... More 

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Joseph C, General Manager at Hilton Garden Inn Albany Airport, responded to this review

Dear Kathryn K, Thanks for leaving us a great review! It is my number one priority to provide outstanding service to each and every one of our guests, and I'm glad to hear you had that experience! Have a wonderful day, Joseph Cilione More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

My extended family gathered here for an important family event. We were delightfully surprised with how very gracious and accommodating the staff was. Courtney, a manager, went out of her way to make sure our mother, who needed handicapped accomodations, was very comfortable (and all of us, for that matter). The staff also bent over backward to allow the 27... More 

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Joseph C, General Manager at Hilton Garden Inn Albany Airport, responded to this review

Dear Gromie1, Thank you for leaving us a TripAdvisor review! I'm delighted to hear that your stay was excellent. We truly pride ourselves making sure each one of our guests receives great service. Our staff works very hard, and I'm glad that Courtney was able to make a great impression on you. Its always a pleasure to see guests pointing... More 

Albany, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

My entire family (me, my husband, 4 siblings, 3 spouses, one niece and my mother in her 80's) stayed for a weekend to attend the memorial services of a dear, old friend of ours. Because my mom needs some special mobility accommodations, my sister and I both contacted the hotel ahead of time to be sure her room would be... More 

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Joseph C, General Manager at Hilton Garden Inn Albany Airport, responded to this review

Dear Jane C, Thank you so much for the glowing review! I'm glad that you enjoyed your stay, even while staying for a memorial. We understand those times can be tough, and I'm glad that we took care of all of your needs. I'm also delighted that Courtney made such a great impact on your stay. Its always a pleasure... More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 weeks ago

I had a very comfortable, clean and quiet room. The staff was very friendly and efficient. The price of the room was very reasonable. The hotel had a great location. There were many amenities available. I would definitely recommend Hilton Garden Inn!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Joseph C, General Manager at Hilton Garden Inn Albany Airport, responded to this review

Dear Laurie S, Thank you for taking the time to fill out a TripAdvisor review! We appreciate you feedback, and I'm glad to hear that you enjoyed your stay! Our number one goal is to make sure all of our guests feel welcome, comfortable, and experience excellent service. I'm glad you were able to! See you next time, Joseph Cilione More 

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