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TownePlace Suites Albany Downtown / Medical Center

2.5 of 5 22 Holland Avenue, Albany, NY 12209
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Certificate of Excellence 2014
TownePlace Suites Albany Downtown / Medical Center
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TownePlace Suites Albany Downtown / Medical Center
TownePlace Suites Albany Downtown / Medical Center
TownePlace Suites Albany Downtown / Medical Center
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110 reviews from our community

Traveler rating
    51
    42
    11
    3
    3
See reviews for
29
25
12
33
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for TownePlace Suites Albany Downtown / Medical Center
See the most recent reviews
New York City, New York
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed July 15, 2014

I recently stayed for two nights while visiting family at St. Peter's Hospital. The rooms are standard, as would be expected for a Marriott property and I didn't use the amenities, but the service received by the staff was exactly what anyone staying to pay a hospital visit needed -they were polite and accommodating. I asked for a taxi, not... More 

Was this review helpful? Yes
Lynsee B, General Manager at TownePlace Suites Albany Downtown / Medical Center, responded to this review

Thank you for your feedback! I'm glad that our staff was able to make your hospital visit to Albany easier. We hope all went well! Our staff genuinely appreciates your mentions of their service and hope to have the opportunity to serve you again. Thank you for choosing our hotel! More 

Syracuse, New York
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed July 9, 2014

This hotel is not an easy off/on a major highway and was in more of a residential district ofAlbany. I guess it would be convenient if you needed a long term stay visiting someone in the hospital and you didn't mind the condition of the hotel. I would not suggest staying there if you plan on doing things in Downtown... More 

Was this review helpful? Yes 1
Vahan V, Manager at TownePlace Suites Albany Downtown / Medical Center, responded to this review

Dear Won't Be Going Back; We thank you for your review and are glad that you enjoyed the complimentary coffee and granola bars, our full kitchen amenities, and our staff. We take your concerns seriously and like to know when we fall short of our guest expectations. Our standard is to have every guest room clean and ready for our... More 

Forest Hills, New York
Top Contributor
209 reviews 209 reviews
66 hotel reviews
252 helpful votes 252 helpful votes
4 of 5 stars Reviewed July 7, 2014

From the moment we walked into the modern lobby and greeted by the friendly professional receptionist, Michael we knew this hotel was a cut above others. This is a model of how a hotel should operate. Michael and Alyssa set the positive tone and all employees we were in contact with the three nights we stayed at this lovely hotel... More 

Was this review helpful? Yes
Lynsee B, General Manager at TownePlace Suites Albany Downtown / Medical Center, responded to this review

The TownePlace Suites is delighted that you were able to enjoy the amenities that we have to offer! Alyssa, Michael and myself truly appreciate your reflection on their customer service throughout your stay with us. Our hotel staff takes great pride in their positions, especially these two, and for a guest to recognize them by name is such an honor!... More 

Toronto, Canada
Top Contributor
92 reviews 92 reviews
76 hotel reviews
140 helpful votes 140 helpful votes
5 of 5 stars Reviewed July 4, 2014

Stayed here for a night between two trains after having my flight from NYC to Toronto cancelled on me twice. Despite being a Marriott Platinum member, I've actually never stayed at a TownePlace. I was expecting something similar to a Residence Inn, but with fewer services, and that pretty well fit the description. I arrived very late (around 2:30 am)... More 

Was this review helpful? Yes
Lynsee B, General Manager at TownePlace Suites Albany Downtown / Medical Center, responded to this review

First off, thank you very much for your loyalty to Marriott! On behalf of the Marriott TownePlace Suites we appreciate you choosing our hotel as your first TownePlace Suites experience. It was very refreshing to see your expectations of the brand and then how our particular property was able to meet your needs. We look forward to you coming back... More 

Memphis
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed June 30, 2014

I am normally not too particular on where I stay. People that work here were nice enough... however I couldn't get the smell of urine out of my nose for a couple days after staying there. I realized only after I stayed here that this was once a nursing home. Rooms looked great and everything was up to date... but... More 

Was this review helpful? Yes 2
Lynsee B, General Manager at TownePlace Suites Albany Downtown / Medical Center, responded to this review

On behalf of the TownePlace Suites we apologize for your unfortunate experience with us! Thank you for your delightful comments regarding our staff and our suites. More 

Bethel, Connecticut
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed June 19, 2014

The best part of this hotel is the friendly attentive staff. There was the genuine friendly greeting from a young lady Jonnell (pardon spelling). She had a bright happy personality that was real. Not faked because she has to smile when somebody arrives. Also throughout the week anybody you would pass in the hallway or in the breakfast area in... More 

Was this review helpful? Yes 1
Lynsee B, General Manager at TownePlace Suites Albany Downtown / Medical Center, responded to this review

Jack, we appreciate all of your feedback! That's awesome that you've had the opportunity to explore what is just minutes away from our property and take advantage of what Albany has to offer! I LOVE that our hotel still seems new, we have an extremely dedicated staff who ensures everything is very clean and well maintained so that it feels... More 

Eden, Vermont, United States
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed June 17, 2014

This is an amazing hotel to stay at. The night front desk lady is super good and amazing. It is so clean this is my 2nd time staying here and I will be so happy to do it again. Its in a great location, and they are so accommodating. I must say they do an amazing job here at this... More 

Was this review helpful? Yes
Lynsee B, General Manager at TownePlace Suites Albany Downtown / Medical Center, responded to this review

Thanks Jonathan! This is a great review that our hardworking staff will greatly appreciate! Thank you for staying at our hotel and we can't wait to see you again!:-) More 

Worcester, Massachusetts
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed June 14, 2014

I stayed at this hotel for two nights recently and got lost getting there and trying to get anyplace from there. There were no directions I could find that made any sense. This hotel is not near Rte. 87 or I-90 at all. No matter what the map says, this is far from anything except a McDonalds and Walgreens (which... More 

Was this review helpful? Yes
Lynsee B, General Manager at TownePlace Suites Albany Downtown / Medical Center, responded to this review

Thank you Deborah for your feedback! As much as we wish our location was convenient for yourself, we are very appreciative of your willingness to recommend our hotel to those who it is convenient for. On behalf of the TownePlace Suites, we are glad your suite was clean and that the bed was comfortable! If you have any items that... More 

Hudson Valley
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 29, 2014

In April (2014) my husband and I made somewhat last minute reservations for 2 nights at this hotel for the occasion of my brother's ordination as Bishop of Albany. Another hotel had been offered for reserving rooms, but others in my family had already booked here and we followed suit. We couldn't have been happier with the decision! From arrival... More 

Was this review helpful? Yes 4
Lynsee B, General Manager at TownePlace Suites Albany Downtown / Medical Center, responded to this review

It was such a pleasure to accommodate you and your family when you were in Albany! Thank you very much for your words regarding your suite as well as the service provided by our staff. Our staff vividly remembers your family and we look forward to your next trip back to Albany! That's remarkable that our manager Tom had made... More 

Sagaponack, New York
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 26, 2014

This hotel puzzles me. Locals tell me it's a nursing home conversion. Could be. The good news is that it feels relatively new and clean. The bad news is that it's in a marginal part of town, close to some pretty depressed areas, and truly in the middle of nowhere. There's a McDonald's and a Walgreens nearby. That's it. And... More 

Was this review helpful? Yes 1
Lynsee B, General Manager at TownePlace Suites Albany Downtown / Medical Center, responded to this review

We appreciate your feedback! Yes the hotel was converted from a nursing home to the TownePlace Suites in 2008. That's great that it felt new and clean! Our staff takes great pride in keeping the building and suites clean and well maintained. I completely understand your frustrations with your suite not being serviced until 5pm & 6pm. That is unacceptable.... More 

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Additional Information about TownePlace Suites Albany Downtown / Medical Center

Address: 22 Holland Avenue, Albany, NY 12209
Location: United States > New York > Albany
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Albany Downtown / Medical Center 2.5*
Number of rooms: 106
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Also Known As:
Towneplace Suites Albany Downtown / Medical Hotel Albany
Hotel Style:
#6 Family Hotel in Albany
#12 Romantic Hotel in Albany
#15 Business Hotel in Albany

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