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All 49 Albany hotels

TownePlace Suites Albany Downtown / Medical Center

2.5 of 5 Hotel   |   22 Holland Avenue, Albany, NY 12209
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Ranked #9 of 49 Hotels in Albany
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed August 18, 2014
ReenPA PA
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106 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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PA
Top Contributor
101 reviews 101 reviews
25 hotel reviews
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed August 18, 2014

We recently booked a room here in an emergency situation. From the first phone call, the staff were helpful finding us a room, even during a very busy time of local conferences. On arrival, and throughout our stay every single employee was extraordinarily helpful and caring. The shuttle is a plus, to help you navigate the the local area, including... More

Was this review helpful? Yes
Lynsee B, General Manager at TownePlace Suites Albany Downtown / Medical Center, responded to this review

Our staff is honored that we were able to provide you with such great service throughout this difficult time. I'm glad that were able to utilize our amenities and services such as our shuttle service and breakfast. We appreciate you staying at our hotel and hope that everything is looking up for you and your family! More

Dubai, United Arab Emirates
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 18, 2014

I came to Albany to do the bar exam and one of the best decisions I made was staying at this hotel. The room was comfortable and clean. I was impressed by the friendly staff that made my stay all the more homely. In particular I was impressed by Jondelle Jardine. She was at the front desk and checked me... More

Was this review helpful? Yes 1
Lynsee B, General Manager at TownePlace Suites Albany Downtown / Medical Center, responded to this review

Jondelle is wonderful!! Thank you very much for acknowledging her above and beyond customer service. Jondelle is an asset to our property and I greatly appreciate you mentioning her by name. Best of luck from the TownePlace Suites! More

Welland
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed August 7, 2014

A clean and quiet property, it was a pleasure to stay here. The staff are pleasant and efficient – a small problem with our reservation was resolved quickly and to my complete satisfaction. In addition, I had forgotten to use my AAA discount with the initial booking, but they took care of that right away. There are not many places... More

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Lynsee B, General Manager at TownePlace Suites Albany Downtown / Medical Center, responded to this review

The pleasure was all ours! My apologies that you were not educated on our shuttle service by our staff! I hope in the future you are able to take advantage of it, it is available Monday through Friday 6a-10a then in the evening 4p-9:30p and will transport our guests to and from locations within a 3 mile radius. Thank you... More

Jefferson City, Missouri
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 1, 2014

From the moment we walked in and were greeted by friendly front staff offering to make us dinner reservations and offering us the hotel shuttle to take us to dinner. The room was up to date with many portals for all our charging needs. Bed was very comfortable in the suite we had. Breakfast was adequate.

Was this review helpful? Yes
Lynsee B, General Manager at TownePlace Suites Albany Downtown / Medical Center, responded to this review

Thank you for taking the time to post a review! I'm delighted that you experienced friendly service and a comfortable bed! We look forward to accommodating your future stays in Albany! More

1 review
5 of 5 stars Reviewed July 30, 2014

TownePlace Suites has been amazing for our family. We have been in and out of Albany due to medical treatments for a family member and the staff, especially Jondelle, have been incredible. The property is always clean and well appointed and every staff member we have spoken to has been so kind and compassionate through this difficult time.

Was this review helpful? Yes
Lynsee B, General Manager at TownePlace Suites Albany Downtown / Medical Center, responded to this review

On behalf of the Marriott TowePlace Suites, thank you for choosing our hotel! Jondelle will greatly appreciate that you mentioned her by name! We are extremely fortunate to have such dedicated, caring and genuine individuals as part of our team. The TownePlace Suites is your home away from home and we wish you the best of luck!! If there's ever... More

Top Contributor
128 reviews 128 reviews
20 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed July 17, 2014

This is a good property located conveniently located near the Albany VAMC and other medical facilities. The only bad thing about this property is the location is right at the edge of "your safe walking around" and "I would not walk that way, especially after dark". The staff was awesome the entire time. the room was great, bed soft and... More

Was this review helpful? Yes
Lynsee B, General Manager at TownePlace Suites Albany Downtown / Medical Center, responded to this review

Thank you very much for your feedback! It was such a pleasure having you stay with us and I'm ecstatic that our staff providing you with such great service! We look forward to seeing you again, and if you ever have any questions regarding the more attractive routes in Albany please do not hesitate to inquire at our front desk!... More

New York City, New York
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed July 15, 2014

I recently stayed for two nights while visiting family at St. Peter's Hospital. The rooms are standard, as would be expected for a Marriott property and I didn't use the amenities, but the service received by the staff was exactly what anyone staying to pay a hospital visit needed -they were polite and accommodating. I asked for a taxi, not... More

Was this review helpful? Yes
Lynsee B, General Manager at TownePlace Suites Albany Downtown / Medical Center, responded to this review

Thank you for your feedback! I'm glad that our staff was able to make your hospital visit to Albany easier. We hope all went well! Our staff genuinely appreciates your mentions of their service and hope to have the opportunity to serve you again. Thank you for choosing our hotel! More

Syracuse, New York
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed July 9, 2014

This hotel is not an easy off/on a major highway and was in more of a residential district ofAlbany. I guess it would be convenient if you needed a long term stay visiting someone in the hospital and you didn't mind the condition of the hotel. I would not suggest staying there if you plan on doing things in Downtown... More

Was this review helpful? Yes
Vahan V, Manager at TownePlace Suites Albany Downtown / Medical Center, responded to this review

Dear Won't Be Going Back; We thank you for your review and are glad that you enjoyed the complimentary coffee and granola bars, our full kitchen amenities, and our staff. We take your concerns seriously and like to know when we fall short of our guest expectations. Our standard is to have every guest room clean and ready for our... More

Forest Hills, New York
Top Contributor
185 reviews 185 reviews
64 hotel reviews
238 helpful votes 238 helpful votes
4 of 5 stars Reviewed July 7, 2014

From the moment we walked into the modern lobby and greeted by the friendly professional receptionist, Michael we knew this hotel was a cut above others. This is a model of how a hotel should operate. Michael and Alyssa set the positive tone and all employees we were in contact with the three nights we stayed at this lovely hotel... More

Was this review helpful? Yes
Lynsee B, General Manager at TownePlace Suites Albany Downtown / Medical Center, responded to this review

The TownePlace Suites is delighted that you were able to enjoy the amenities that we have to offer! Alyssa, Michael and myself truly appreciate your reflection on their customer service throughout your stay with us. Our hotel staff takes great pride in their positions, especially these two, and for a guest to recognize them by name is such an honor!... More

Toronto, Canada
Top Contributor
90 reviews 90 reviews
76 hotel reviews
139 helpful votes 139 helpful votes
5 of 5 stars Reviewed July 4, 2014

Stayed here for a night between two trains after having my flight from NYC to Toronto cancelled on me twice. Despite being a Marriott Platinum member, I've actually never stayed at a TownePlace. I was expecting something similar to a Residence Inn, but with fewer services, and that pretty well fit the description. I arrived very late (around 2:30 am)... More

Was this review helpful? Yes
Lynsee B, General Manager at TownePlace Suites Albany Downtown / Medical Center, responded to this review

First off, thank you very much for your loyalty to Marriott! On behalf of the Marriott TownePlace Suites we appreciate you choosing our hotel as your first TownePlace Suites experience. It was very refreshing to see your expectations of the brand and then how our particular property was able to meet your needs. We look forward to you coming back... More

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Additional Information about TownePlace Suites Albany Downtown / Medical Center

Address: 22 Holland Avenue, Albany, NY 12209
Location: United States > New York > Albany
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Albany Downtown / Medical Center 2.5*
Number of rooms: 106
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Also Known As:
Towneplace Suites Albany Downtown / Medical Hotel Albany

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