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TownePlace Suites Albany Downtown / Medical Center

#19 of 50 Hotels in Albany
Certificate of Excellence
2.5 of 5
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22 Holland Avenue, Albany, NY 12209
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TownePlace Suites Albany Downtown \/ Medical Center
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137 Reviews from our TripAdvisor Community

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Brooklyn NY
Level Contributor
61 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The Hotel: New, spotless, with a very welcoming atmosphere. The lobby is chic, relaxing a great place to sit, read a newspaper, surf the net on the complimentary hotel computer, or free WiFi. Breakfast is right around the corner, 10 steps away, in a spotless, well stocked eating area. The Room: Tremendous, spotless with a kitchenette and all the little... More 

Helpful?
Thank Michael C
Washington DC, District of Columbia
Level Contributor
98 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I had a quick visit to this hotel near the Albany Medical Center. The view from my room facing the Empire Plaza was quite nice and the room was spacious. The kitchen was well appointed but the rest of the furniture in the room was in bad condition. The desk chair was basically shredded and other parts of the room... More 

Helpful?
1 Thank dc2005b
Lynsee B, General Manager at TownePlace Suites Albany Downtown / Medical Center, responded to this review

Thank you for your review! Since your review, the furniture has been replaced in this suite, our sincere apologies that this was not previously taken out of inventory. Our hotel will be undergoing renovations within the next couple of months and do hope that you will return to experience our newly renovated property! More 

Syracuse, New York
Level Contributor
4 reviews
1 of 5 stars Reviewed 3 weeks ago

I stayed here as it was convenient to a work location. I stay in many hotels and this one does not meet my expectations of a quality suite type of hotel. The furniture is cheesy. They do not supply dish liquid to wash the one dish I did use and I refuse to use a dishwasher for one item as... More 

Helpful?
Thank lady_knight1670
Vahan V, Manager at TownePlace Suites Albany Downtown / Medical Center, responded to this review

Dear Never Again, Thank you for taking the time to write a review about your recent stay at the TownePlace Suites Albany Downtown/Medical Center. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for challenges you faced during your... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 29, 2015

My family and I stayed here for 3.5 months from September to December 2015 while I was on a scholarship at a local university. We had a two bedroom suite. We were very happy with the room which was as it is described and very comfortable for a family or business traveller. The outstanding feature of this property is the... More 

Helpful?
Thank Sean O
New York
Level Contributor
71 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed December 24, 2015

My wife and I are loyal Marriott members. We love how consistant they are, no matter what part of the states we are. The rooms and service are always great. We love the room service when it is available.

Helpful?
Thank bosshog405
Vahan V, Manager at TownePlace Suites Albany Downtown / Medical Center, responded to this review

Thank you for taking the time to fill out a survey about your stay. We are pleased to hear we have met and exceeded your expectations. We look forward to accommodating your hotel needs the next time you visit the Albany area. More 

Victoria, Canada
Level Contributor
36 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed December 19, 2015 via mobile

Quick stay here while in Albany. Front desk team was awesome. Very helpful. Rooms were clean. Someone had smoked in my room. I asked for a change. They dealt with it quickly and apologetically. Moved me into a better space. Easy little meeting discussion space out front. I'd stay there again.

Helpful?
Thank Tom B
Vahan V, Manager at TownePlace Suites Albany Downtown / Medical Center, responded to this review

Thank you for letting us know about your stay. We take great pride in serving your needs and are delighted to hear that we have met your expectations. We look forward to accommodating your hotel needs the next time you are in the Albany area. More 

South Bound Brook, New Jersey
Level Contributor
51 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed October 24, 2015

I stayed here recently on an overnight trip. I found the staff to be very pleasant and friendly, the room very clean, and the bed very comfortable. All of the furnishings looked new and spotless. I would definitely stay again.

Helpful?
Thank rm0463
New York City, New York
Level Contributor
84 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed October 18, 2015

My wife and I were here for just one night. Marriott's self check in and out via its app worked a dream. The front desk staff were very efficient and courteous. The room was a little dated but clean and reasonably well appointed. The free wifi was slow but good for email. The breakfast room was rather small and congested... More 

Helpful?
Thank PaulT1965
New York City, New York
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed October 10, 2015

My first impression was that the furniture was worn, old and outdated. The bed however was very comfortable and I was able to get a good night's sleep. The room felt like it was a good size and felt like a good size to relax in with a nice little kitchen. My main complaint is as follows: I was there... More 

Helpful?
Thank chriskat03
Vahan V, Manager at TownePlace Suites Albany Downtown / Medical Center, responded to this review

I will continue to look for your hairdryer and will contact you either way in the coming days to let you know if I have found it or not. I am glad to hear you had gotten a good night sleep, and we are currently going to be going through a hotel renovation which will include all furniture, carpets, and... More 

Lexington, South Carolina
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed September 30, 2015

My room seemed clean but the study area had a chair that was really dirty and ripped up - the foam was showing & it was badly stained. It made me wonder whether the rest of the room was actually clean or not. I checked out as early as I could in the morning. I contacted the General Manager and... More 

Helpful?
Thank EmailYogi
Vahan V, Manager at TownePlace Suites Albany Downtown / Medical Center, responded to this review

Thank you for taking the time to fill out a review about your stay. As we are going to be going through a hotel renovation which includes, furniture, carpets, and bedding, I apologize our staff did not report the condition of your desk chair in which we could have found a suitable replacement in better condition. I am glad to... More 

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