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Comfort Inn & Suites Artesia

2.5 of 5 115 North 26th Street, Artesia, NM 88210
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Comfort Inn & Suites Artesia
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Comfort Inn & Suites Artesia
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31 reviews from our community

Traveler rating
    17
    10
    2
    0
    2
See reviews for
9
8
Solo
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8
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Liberty
Contributor
15 reviews 15 reviews
6 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

Visiting friends in Artesia. Stayed here, nice room, comfortable bed, quiet location but even with our government discount as we are local government officials, the room was over priced. Cost should have been n $95 range. Evidently rooms are at a premium in the town so cost is what it is but it is tooooo high. Karla at front desk... More 

Was this review helpful? Yes
Valari B, Manager at Comfort Inn & Suites Artesia, responded to this review

Thank you for taking the time to share your recent experience. We are delighted that you enjoyed your nice, comfy room and the quiet location. Hotel rooms are at a premium in our location due to supply and demand, but we are pleased that you enjoyed your stay despite the rates. We hope to see you again soon! More 

Big Lake, Texas
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This is a very nice hotel. The front desk was very friendly and efficient, and the breakfast was good. The bed was very comfortable. The room was clean and well appointed, except for the fact that we couldn't find any tissues. The only downside to our stay was the noise level. We could hear people talking in the hall or... More 

Was this review helpful? Yes
Valari B, Manager at Comfort Inn & Suites Artesia, responded to this review

Thank you for taking the time to share your experience. We strive to provide superior customer service. I do apologize for any noise issues you may have experienced. On your future stays we will be happy to provide you a room on a higher floor. Just make the request at the time of your reservation. We appreciate your business and... More 

Illinois
1 review
5 of 5 stars Reviewed 1 week ago

I travel a lot for work. Guest service agent Nicole greeted me as I walked in , had my reservation ready fast and quick check in . The room was clean. Housekeeping does a great job . Have been working in artesia since November wouldn't stay any where else. Highly recommend this hotel!!!5

Was this review helpful? Yes
Valari B, General Manager at Comfort Inn & Suites Artesia, responded to this review

Thank you for taking the time to share your experience. We are delighted that you only stay with us and that you highly recommend our hotel. We strive to provide exceptional customer service and clean rooms. We greatly appreciate your business! More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Front desk was rude, and very obviously did not want to be working. I can overlook that though; we all have our days. I check in and get to my room, and thought it looked nice. Immediately upon entering though I noticed it was very cold in the room. Went to bump up the thermostat on the wall, waited, nothing... More 

Was this review helpful? Yes 2
Valari B, Manager at Comfort Inn & Suites Artesia, responded to this review

First I want to apologize for the lack of care given to you by the front desk agent on the evening you checked in. I assure you I have handled that issue with her. Second, I would like to apologize for the inconvenience of not having the heater working properly upon your arrival. Once the clerk contacted me, this issue... More 

albuquerque
Top Contributor
124 reviews 124 reviews
35 hotel reviews
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I chose this hotel because it was cheaper to stay in Artesia than any place in Carlsbad, however I usually prefer more budget conscious places. So I am more critical of expensive places that lack certain comfort features. The design flaws: the bathroom door is so wide, there is no space left to stand to close the door (so we... More 

Was this review helpful? Yes 1
Valari B, Manager at Comfort Inn & Suites Artesia, responded to this review

Thank you for your feedback. It is disappointing the hear that you were not satisfied with your stay and that you feel their were some design flaws in our hotel. We offer desks in our rooms instead of tables and chair as the majority of our clientele are here on business. We also apologize for any noise issues. Our rates... More 

Albuquerque, New Mexico
1 review
1 of 5 stars Reviewed 3 weeks ago

When leaving Albuquerque the price reservation was $164. Five hours later at arrival the price was $192. The next morning at checkout the price was $222. This is one very dishonest way to make a profit. When questioned I was told the last person made a mistake. I will be contacting the Better Business Bureau on this dishonesty. I am... More 

Was this review helpful? Yes
Valari B, Manager at Comfort Inn & Suites Artesia, responded to this review

Thank you for taking the time to share your experience. I apologize that you were not happy with your rate. I assure you that we do not change our guests rates once a reservation is confirmed. Rates do vary based on supply and demand. We recommend that you confirm your reservations early as our rates to change daily; however, we... More 

Houston, Texas, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We were stuck in snow and hated to stop but had to. The hotel could have taken advantage of our situation but instead gave us a deal due to weather. The maid was so sweet and did a great job. Very clean room and nicely decorated. Turned a bad situation into a comfortable stay.

Was this review helpful? Yes
Valari B, General Manager at Comfort Inn & Suites Artesia, responded to this review

Thank you for taking the time to share your experience. We are delighted that we were able to assist you in your unexpected lodging needs due to the weather conditions and that you had a comfortable stay with us. We strive on providing excellent customer experiences and hope to see you again soon! More 

2 reviews
4 of 5 stars Reviewed October 19, 2014

The location's not great- overlooking several service stations- but they've recently renovated, it's clean, service is good, breakfast provided for free, and much more reasonably priced than accommodations in nearby Carlsbad or Roswell (like half the price).

Was this review helpful? Yes
Valari B, Manager at Comfort Inn & Suites Artesia, responded to this review

We are pleased that you enjoyed your clean room, your breakfast, and our service during your recent visit to our New Comfort Inn and Suites. We are also delighted that you see the value in our accomodations and that you recommend us to other travelers. We appreciate your feedback and hope to see you again soon! More 

Albuquerque, New Mexico
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 8, 2014

We decided that since the hotels in Carlsbad were very overpriced we would make the short drive to Artesia to stay in this hotel after our day hiking the cave. When we arrived it was obvious that this hotel was basically brand new and perfect in every way. The girl at the front desk named Nicole was very personable and... More 

Was this review helpful? Yes 1
Valari B, Manager at Comfort Inn & Suites Artesia, responded to this review

Thank you for sharing your recent experience. We are delighted that you made the short drive from Carlsbad Caverns to stay with us. We are pleased that you enjoyed your room and your breakfast. We are here at your service. I do apologize for the noise you experienced through the adjoining room door. I will also check in to setting... More 

Des Plaines, Illinois
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 5, 2014

After checking tripadvisor for hotels around Carlsbad Caverns, my husband and I decided on the Comfort Inn. Though the price seemed a little high, it was much lower than staying in Carlsbad. The hotel is new and clean. The room was quite nice and the breakfast delicious. So glad we gave it a try. It was worth the drive to... More 

Was this review helpful? Yes
Valari B, Manager at Comfort Inn & Suites Artesia, responded to this review

Thank you for sharing your experience regarding your recent stay with our new Comfort Inn and Suites of Artesia. We are delighted that you gave us a try and that you enjoyed your stay and your breakfast while visiting Carlsbad Caverns. We are also pleased that you found your experience worth the money. We hope to see you again soon! More 

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Additional Information about Comfort Inn & Suites Artesia

Address: 115 North 26th Street, Artesia, NM 88210
Phone Number:
Location: United States > New Mexico > Artesia
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn & Suites Artesia 2.5*
Number of rooms: 66
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