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Hotel Santika Mataram

3.0 of 5 Jalan Pejanggik No. 32, Mataram, Lombok 83126, Indonesia
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Hotel Santika Mataram
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Hotel Santika Mataram
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96 reviews from our community

Traveler rating
    15
    61
    17
    2
    1
See reviews for
14
10
8
44
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
  • All months
    (96)
  • Mar-May only
    (26)
  • Jun-Aug only
    (23)
  • Sep-Nov only
    (26)
  • Dec-Feb only
    (21)
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Surabaya, Indonesia
Senior Contributor
48 reviews 48 reviews
20 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel has prime location in the city center. It has nice and spacious room. Breakfast at Santika always combination between local and continental. I love traditional Indonesian food offered on breakfast. The staff are friendly and serve us very well, The only consideration for me to stay again at Santika Mataram is the surrounding area at night. Even there... More

Was this review helpful? Yes
SantikaMataram, General Manager at Hotel Santika Mataram, responded to this review

Greetings from Hotel Santika Mataram, Dear HenSellna, Surabaya-Indonesia, Thank you for taking your valuable times in writing your review about our hospitality and services. We are proud of having you as our loyal guest. It is an honored to be able to give our excellent service to you while you were staying with us. We take note on your positive... More

Denpasar, Bali, Indonesia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 9, 2014

I stayed at Santika Hotel Mataram for 2 nights . Located at prime area . The breakfast very completed . I love the small donuts. The staff was friendly and responsive. When I ask hair dryer or something else, they dropped it quickly. But the check in process takes little bit long, even i came already late ( about 9.pm... More

Was this review helpful? Yes
SantikaMataram, General Manager at Hotel Santika Mataram, responded to this review

Greetings from Hotel Santika Mataram, Dear Ms. Christiani1311, Denpasar, Bali-Indonesia, Thank you for taking your valuable times in writing your review about our hospitality and services. We are proud of having you as our loyal guest. It is an honored to be able to give our excellent service to you while you were staying with us. We are much looking... More

Wroclaw, Poland
Top Contributor
63 reviews 63 reviews
52 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed October 4, 2014

Santika is located in the heart of Mataram, which is good, but quite far away from the Lombok International Airport. Virtually there is no easy way to get there by a public transport... so take a taxi (set a price before you enter a car). We arrived (around 11 a.m.) before noon, which was set the earliest arrival time, and... More

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SantikaMataram, General Manager at Hotel Santika Mataram, responded to this review

Greetings from Hotel Santika Mataram, Dear Wodzik,Wroclaw-Poland, Thank you for taking your valuable times in writing your review about our hospitality and services. We are proud of having you as our loyal guest. It is an honored to be able to give our excellent service to you while you were staying with us. We have take a note on your... More

Koblenz, Germany
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 30, 2014

We stayed there for the last 3 days of our indonesia trip and really enjoyed the comfort of a western hotel. It was kind of strange for us to see all the moslems swimming with clothes. The hotel especial the reception was great. Really good food, nice and clean rooms, nice pool and studio. Great help with taxi/ airport shuttle.

Was this review helpful? Yes 1
SantikaMataram, General Manager at Hotel Santika Mataram, responded to this review

Greetings from Hotel Santika Mataram, Dear Joey, Koblenz-Germany, Thank you for taking your valuable times in writing your review about our hospitality and services. We are proud of having you as our loyal guest. It is an honored to be able to give our excellent service to you while you were staying with us. I believe this is new for... More

Surabaya, Indonesia
Contributor
13 reviews 13 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed September 29, 2014

The hotel is very trendy in the hearth of mataram city. Room super clean thanks for housekeeping team. Special thanks for ICHA the waitress for serviced us on breakfast n my lunch and WINI the reception for being good service in check in proccess and arranged for my transport pick up n drop off to the airport, all outstanding staff... More

Was this review helpful? Yes 1
SantikaMataram, General Manager at Hotel Santika Mataram, responded to this review

Greetings from Hotel Santika Mataram, Dear Bapak Agus, Surabaya-Indonesia, Thank you for taking your valuable times in writing your review about our hospitality and services. We are proud of having you as our loyal guest. It is an honored to be able to give our excellent service to you while you were staying with us. We are happy that your... More

Chicago, Illinois
Top Contributor
67 reviews 67 reviews
16 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed September 26, 2014

Dropped by to Lombok while visiting Bali. Santika Mataram is a new hotel with shiny buildings and lobby. As a new hotel however, we felt that the staffs were not quite 'ready' for the standard. It happens when some staffs still confuse with simple request. Other time, they did not act like a professional hotelier. Perhaps, they need more training... More

Was this review helpful? Yes 1
SantikaMataram, General Manager at Hotel Santika Mataram, responded to this review

Greetings from Hotel Santika Mataram, Dear Jay T, Chicago-Illinois-USA, Thank you for taking your valuable times in writing your review about our hospitality and services. We are proud of having you as our loyal guest. It is an honored to be able to give our excellent service to you while you were staying with us. We do apologized if our... More

Bali
Top Contributor
55 reviews 55 reviews
33 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed September 23, 2014

Booked 2 rooms for 1night only with my family, we really really love this hotel. Great location (in the town!), nice bedrooms, warm hospitality from the staff, delicious breakfast menu, good selection of room service menu(try their soto ayam, really delicious!), comfortable bed(I have good sleep on it), good temperature in room and all is meet with our expectation. It... More

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SantikaMataram, General Manager at Hotel Santika Mataram, responded to this review

Greetings from Hotel Santika Mataram, Dear Clavi, Bali-Indonesia, Thank you for taking your valuable times in writing your review about our hospitality and services. We are proud of having you as our loyal guest. It is an honored to be able to give our excellent service to you while you were staying with us. We are much looking forward to... More

Jakarta, Indonesia
Top Contributor
58 reviews 58 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 11, 2014

This hotel is located in the middle of Mataram City. So if you're going to Lombok for business purpose, this hotel should be a suitable one. The room is quite comfortable, just like the other Santika hotels. The breakfast is also great with wide choice of foods and snacks. But if you wish to visit Lombok for recreational purpose, this... More

Was this review helpful? Yes
SantikaMataram, General Manager at Hotel Santika Mataram, responded to this review

Greetings from Hotel Santika Mataram, Dear Ms. Chameleontrainer, Jakarta-Indonesia, Thank you for taking your valuable times in writing your review about our hospitality and services. We are proud of having you as our loyal guest. It is an honored to be able to give our excellent service to you while you were staying with us. We are much looking forward... More

Oxford, United Kingdom
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 10, 2014

Due to Santika being a chain hotel it manages to maintain it's level of service. Rooms were modern, comfortable and most importantly clean. The selection of TV channels was great with a number of movie channels being available. The pool is clean and although some reviews say it was too small, we found it was perfect size as it was... More

Was this review helpful? Yes
SantikaMataram, General Manager at Hotel Santika Mataram, responded to this review

Greetings from Hotel Santika Mataram, Dear Mr/s. CJLamb, Oxford-United Kingdom, Thank you for taking your valuable times in writing your review about our hospitality and services. We are proud of having you as our loyal guest. It is an honored to be able to give our excellent service to you while you were staying with us. We are much looking... More

Top Contributor
62 reviews 62 reviews
55 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed August 10, 2014

This hotel is good for business trip because of its location, but if you go to Lombok for leisure, better choose other hotels at the beachfront like Senggigi area. I was became SIP member since 2004 (more than 10 years), I'm quite familiar with Santika's hospitality, and quite frequently stay at Santika Premiere Jakarta and Santika Gubeng Surabaya, but here... More

Was this review helpful? Yes 1
SantikaMataram, General Manager at Hotel Santika Mataram, responded to this review

Greetings from Hotel Santika Mataram - Lombok, Dear Sonnych_j, Thank you for taking your valuable times in writing your review about our hospitality and services. We are proud of having you as our loyal guest for 10 years. It is an honored to be able to give our excellent service to you while you were staying with us. We do... More

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Additional Information about Hotel Santika Mataram

Address: Jalan Pejanggik No. 32, Mataram, Lombok 83126, Indonesia
Location: Indonesia > West Nusa Tenggara > Lombok > Mataram
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Santika Mataram 3*
Number of rooms: 123
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Also Known As:
Hotel Santika Mataram Lombok

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