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Grand Angkasa International Hotel

Jalan Sutomo No.1, Medan 20235, Indonesia
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Grand Angkasa International Hotel
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Ranked #17 of 60 Hotels in Medan
A recent review
4 of 5 stars Reviewed June 11, 2015
gugiguger Jakarta, Indonesia
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144 Reviews from our TripAdvisor Community

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Traveler rating
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    5
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Spanish first
  • Any
English first
  • All months
    (144)
  • Mar-May only
    (29)
  • Jun-Aug only
    (49)
  • Sep-Nov only
    (36)
  • Dec-Feb only
    (30)
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Travelers are raving about these Medan hotels

Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed June 12, 2015

Arrived at 1 pm, check in and very disappointed welcomed by front office. After showed my LCAH booking number, the guy asked me to show my lcah card member, after showed that guy asked me to send it to his email...and said that HE Doesnt understand about LCAH points things...?! Room was big enough and clean but the hot water... More 

Was this review helpful? Yes 1
GrandAngkasa, General Manager at Grand Angkasa International Hotel, responded to this review

Dear Guest, I am sorry to read your disappointment following your stay at our hotel. Please accept our apologies for the inconvenience caused. I can assure you that your past experience is not typical of our service standards. We are addressing customer services concerns in general, Le Club membership in particular, as well as maintenance issues. Our on-going renovation will... More 

Jakarta, Indonesia
Level Contributor
4 reviews
4 of 5 stars Reviewed June 11, 2015

It is an 5 stars Hotel. But it is maybe more 5 stars standard in the 90's. Even though it is old but it is good maintained. And the price is pretty cheap. The only disappointment is: the quality of the food (it is lack of variant and the taste is definitely not 5 stars)

Was this review helpful? Yes
GrandAngkasa, General Manager at Grand Angkasa International Hotel, responded to this review

Dear guest, Many thanks for your kind review, we are very pleased to read you had a enjoyable stay. Please accept our apologies for your disappointment with the food. Upon your next visit I suggest you try our Chinese restaurant Chrystal Jade for its fine dinning. We are currently renovating our hotel and I trust you will like the many... More 

West Orange, New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 26, 2015

Centrally located, provides every amenity for the discriminating traveler. Lavish, well appointed rooms, immaculately kept. Remarkably quiet for a large hotel. Breakfast buffet is extensive with Western & Asian food offerings. Would not hesitate to stay there again.

Was this review helpful? Yes
GrandAngkasa, General Manager at Grand Angkasa International Hotel, responded to this review

Dear Reviewer, Many thanks for taking the time to comment on our hotel. It makes us very proud to read you had an enjoyable stay at Grand Angkasa Medan. Comments like yours lift our team members' spirit high to keep delivering great customer service. We look forward to welcoming you back to Grand Angkasa Medan Kind regards Stephane Fagez General... More 

Medan, Indonesia
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed May 7, 2015 via mobile

We just had dinner with friends, 12 of us and we had steam boat. You should try both, chicken stock and tom yam soup. Fresh vegies and sea food. Warm welcome bby the greeter and waitress (I forgot their name) and a friendly Mr. Suwatno (ifI'm not mistaken) keep entertaint us with his smile. Try once, I bet you will... More 

Was this review helpful? Yes 3
GrandAngkasa, General Manager at Grand Angkasa International Hotel, responded to this review

Dear Reviewer, Many thanks for your kind review and suggestion for improvements. We are very happy that you had an enjoyable experience at Grand Angkasa Medan. Comments like yours keep our spirits high. We look forward to welcoming you back. Kind regards Stephane Fagez General Manager More 

Jakarta, Indonesia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed April 14, 2015

From the outside, the hotel looked very old and was not too appealing. But the inside lobby area was quite nice, bright, and spacious. I was there for business purpose, and in general, I quite enjoyed my stay. Though if it's for leisure, I probably will search for other hotel, looking for the relaxing and hip atmosphere. Superb: - the... More 

Was this review helpful? Yes 3
GrandAngkasa, General Manager at Grand Angkasa International Hotel, responded to this review

Dear Reviewer, Many thanks for taking the time to detail review your experience of Grand Angkasa Medan. Please accept our most sincere apologies for the inconviniences caused and thank you very much for your suggestions for improvement. I will share and follow-up your concerns with the team to ensure we rectify our mistakes and improve our service standards. In regards... More 

Kuala Lumpur
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed March 1, 2015

The staff of the hotel are very friendly and always have a smile. But they lack proper English capability, so foreigner like me find it very hard to talk. Luckily my friend was Malaysian so they were able to communicate. We booked 2 single beds. The room was very spacious. Clean. Had all the basic facilities like TV, Mini-bar (chargeable),... More 

Was this review helpful? Yes 2
GrandAngkasa, General Manager at Grand Angkasa International Hotel, responded to this review

Dear Reviewer, Many thanks for your kind feedback and suggestions for improvement, please accept our apologies for the faulty air conditioning. I am pleased to inform you that as part of our training activities, we have english class planned to allow our friendly staff better communicate with international travellers. In the meantime front line managers are able to help in... More 

Suzhou
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed February 26, 2015

I have no idea about Sumatra but Hotel is not at level of other i have done in Indonesia. It is Old (renovate work is under going), bathroom not so nice. and Noisy. Dinner was good but the most expenisve we took in Indonesia Staff is fine. Also as member of Accord, no priviledge have been given to me and... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
GrandAngkasa, General Manager at Grand Angkasa International Hotel, responded to this review

Dear Reviewer, Many thanks for your kind feedback. Your comments are an encouragement to continue providing excellent and friendly service. We look forward to welcoming you back to Grand Angkasa International Medan Kind regards Stephane Fagez General Manager More 

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