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Grand Angkasa International Hotel

5.0 of 5
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Jalan Sutomo No.1, Medan 20235, Indonesia
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1 room 1 adult
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Grand Angkasa International Hotel
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162 Reviews from our TripAdvisor Community

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2 reviews
3 of 5 stars Reviewed yesterday NEW

The reception staff needs training!. Prior making reservation, I knew that this hotel is being renovated. Despite of a clear "reservation email" showing "Deluxe room; a newly renovated room", I was put in an old room. I know there might be some error in the system, but the staff chose to ignore guest's entitlement. Although, after I ring duty manager,... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank sunantawu
Level Contributor
7 reviews
6 hotel reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

I'm very happy stay in this hotel. That hotel near Merdeka Street so every night we can walk and many food we can buy. In this hotel we can enjoy every facilities such as swimming pool, gym etc. We feel comfortable in this hotel. JBU

Helpful?
Thank Rendiwij
GrandAngkasa, General Manager at Grand Angkasa International Hotel, responded to this review

Dear Guest, Many thanks for your kind review. We are delighted to know that you enjoyed your stay at Grand Angkasa Medan and we look forward to welcoming you back. Kind regards Stephane Fagez General Manager More 

KUALA LUMPUR
Level Contributor
68 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed December 13, 2015

Hotel considered the largest, biggest & most expensive in Medan as booked by my Medan friend Pa Joko. The hotel have many restaurants - Coffee house, Chinese restaurant, Jap restaurant & Lounge. The area space & lobby is large and spacious with good car park facilities. The staff are friendly with a smile and helpful if you encountered problems. The... More 

Helpful?
Thank HO D
GrandAngkasa, General Manager at Grand Angkasa International Hotel, responded to this review

Dear Guest, Many thanks for your kind review of our product and services. It makes us proud to read you enjoyed your stay at Grand Angkasa Medan and you find us of exceptional value. We look forward to welcoming you back to Grand Angkasa Medan. Kind regards Stephane Fagez General Manager More 

Jakarta, Indonesia
Level Contributor
108 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed October 12, 2015

The first 5 star hotel in Medan. The room and bathroom space bigger than any normally standard room with competitive price. Very comfortable bed. Good facilities, staff very friendly and helpful. Breakfast was average taste

Helpful?
Thank sanggamsitorus2015
GrandAngkasa, General Manager at Grand Angkasa International Hotel, responded to this review

Dear Guest, Thank you very much for your kind review of Grand Angkasa Medan, and thank you for your suggestion to improve breakfast taste. We look forward to welcoming you back to Grand Angkasa Medan. Kind regards Stephane Fagez General Manager More 

Tamuning, Mariana Islands
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed August 12, 2015

My family stayed at this beautiful hotel for 3 night during my home visit to Medan. My arrival was delayed due to airport closure at Padang airport. Contacted Ms. Tetty(Duty Manager) and she was very helpful in securing my room for next day arrival and even upgraded my rooms. Upon arrival Mr. Johanness at the front desk was super friendly.... More 

Helpful?
1 Thank sunardi l
GrandAngkasa, General Manager at Grand Angkasa International Hotel, responded to this review

Dear Reviewer, Many thanks for your kind review of Grand Angkasa Medan. We look forward to welcoming you back Kind regards Stephane Fagez General Manager More 

Indonesia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed August 5, 2015

The room was spacious with traditional look. However, the hotel really needs maintenance in order to improve guests' comfort overall during staying. Fortunately, there had been some renovations going on on some floors during our stay and hopefully the renovations would restore the hotel and make its traditional interior as one of its advantages. The only thing that really satisfies... More 

Helpful?
Thank William C
GrandAngkasa, General Manager at Grand Angkasa International Hotel, responded to this review

Dear Guest, Many thanks for your kind review of our hotel. Indeed we have renovation on progress and I can assure you that the new rooms and design will please everyone. We look forward to welcoming you back to Grand Angkasa Medan Kind regards Stephane Fagez General Manager More 

Travelers are raving about these Medan hotels

Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed June 12, 2015 via mobile

Arrived at 1 pm, check in and very disappointed welcomed by front office. After showed my LCAH booking number, the guy asked me to show my lcah card member, after showed that guy asked me to send it to his email...and said that HE Doesnt understand about LCAH points things...?! Room was big enough and clean but the hot water... More 

Helpful?
1 Thank alle a
GrandAngkasa, General Manager at Grand Angkasa International Hotel, responded to this review

Dear Guest, I am sorry to read your disappointment following your stay at our hotel. Please accept our apologies for the inconvenience caused. I can assure you that your past experience is not typical of our service standards. We are addressing customer services concerns in general, Le Club membership in particular, as well as maintenance issues. Our on-going renovation will... More 

Jakarta, Indonesia
Level Contributor
4 reviews
4 of 5 stars Reviewed June 11, 2015

It is an 5 stars Hotel. But it is maybe more 5 stars standard in the 90's. Even though it is old but it is good maintained. And the price is pretty cheap. The only disappointment is: the quality of the food (it is lack of variant and the taste is definitely not 5 stars)

Helpful?
Thank gugiguger
GrandAngkasa, General Manager at Grand Angkasa International Hotel, responded to this review

Dear guest, Many thanks for your kind review, we are very pleased to read you had a enjoyable stay. Please accept our apologies for your disappointment with the food. Upon your next visit I suggest you try our Chinese restaurant Chrystal Jade for its fine dinning. We are currently renovating our hotel and I trust you will like the many... More 

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