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All 56 Medan hotels

Grand Serela Medan

4.0 of 5 Hotel   |   Jl. Gatot Subroto No. 395, Medan 20119, Indonesia (Formerly Grand Elite Hotel Medan)
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Grand Serela Medan
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Ranked #3 of 56 Hotels in Medan
A recent review
5 of 5 stars reviewed 1 week ago
Ameiby1823
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59 reviews from our community

Traveler rating
    27
    22
    6
    2
    2
See reviews for
10
11
6
21
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • French first
  • Indonesian first
  • Any
English first
Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed 1 week ago

We booked a room online but had problems with the verification when we arrived, staff at the front office was unfriendly and didn't bother to help at all - we decided to stay in another hotel instead.

Was this review helpful? Yes
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

I stated here for two nights on arrivak from KL. I am a backpacker but every now and again I like to treat myself to some of life's luxuries. This hotel definitely provided me that. The room was lovely and clean with a very comfortable large bed. The buffet breakfast was really nice with a variety of food on offer.... More

Was this review helpful? Yes
Krisna P, General Manager at Grand Serela Medan, responded to this review

Dear Ameiby Thank you indeed for your kind and positive review for us. We are happy to know that you enjoyed your stay especially the staff service, breakfast presentation and room cleanliness. l will share to KAGUM People for their effort especially sartika ( Guest Relation Officer ). We do look forward to seeing you again soon Regards Krisna Permana More

Hoi An, Vietnam
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We booked to stay at this hotel as a stop over after travelling from Kuala Lumpur, tired from a week in the city we really wanted somewhere to recharge our batteries and relax. We chose Grand Serela after reading the good reviews and because the price for this type of hotel seemed really good! Luckily it lived up to the... More

Was this review helpful? Yes
Krisna P, General Manager at Grand Serela Medan, responded to this review

Dear Sir Warms Greeting from Grand Serela Medan Thank you for sharing your experience following your stay at the hotel and for providing us with a very positive rating. I am extremely happy to hear you enjoyed your stay. Please rest ensured our KAGUM People will be congratulated for their good work. We look forward to welcoming you back at... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Was very impressed with this Grand Serela Medan. The room was very nice and clean. The breakfast was delicious and great value. The staffs are very helpful and friendly. I would definitely stay here again.

Was this review helpful? Yes
Krisna P, General Manager at Grand Serela Medan, responded to this review

Dear Mr Jay Warms Greeting From Grand Serela Medan Thank you indeed for your kind review. We are happy to know that you enjoyed your stay especially with the breakfast presentation and staff service. We do look forward to seeing you and your family again soon Warms Regards Krisna Permana More

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have stayed at the Grand Serela 3x, this time we had the opportunity to stay for 5 days. The staff were extremely accommodating. The breakfast brunch was a great value. The rooms are very nice, comfortable and a very good value. We love the location because can take the bus from the airport and the main drop off is... More

Was this review helpful? Yes 3
Krisna P, General Manager at Grand Serela Medan, responded to this review

Dear Mr. Ron Thank you indeed for your kind review. We are happy to know that you enjoyed your stay especially the breakfast and staff service We do look forward to seeing you and your family again soon Should you need any assistance during your stay on the next visit please do not hesitate to contact me Kind regards Krisna... More

A TripAdvisor Member
5 of 5 stars Reviewed 4 weeks ago

We reach there early before check in time 12 noon. I request if we can check in a bit earlier and they help us. We escorted until our room. They bring our luggage. We got room 408. For the first impression is absolutely out from our expectation. The room is new and very clean. Nice bed. Nice bathroom. And even... More

Was this review helpful? Yes 3
Krisna P, General Manager at Grand Serela Medan, responded to this review

Dear Sir Warms greeting from Grand Serela Medan Thank you for your nice review, we are delighted to know that you enjoyed your stay especially with the staff services and Hotel Cleanliness We do look forward to see you again soon Warms Regards Krisna Permana More

Kuala Lumpur, Malaysia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 6, 2014

I have yet another great stay in Grand Serela hotel in Medan. The room is big and very clean,.Breakfast is delicious with many variety. I requested for high floor, non-smoking room and King size bed and most of all I asked for a early check-in because of my very early flight. And everything was well arranged. Really appreciated! I like... More

Was this review helpful? Yes 3
Krisna P, General Manager at Grand Serela Medan, responded to this review

Hello Mr James, Thank you so much for your generous review and feed back. We are delighted to know that you had a great stay and experience the warm welcome from our KAGUM People especeally Mr. Aris haikal. We do look forward to see you again soon Regards Krisna General Manager More

Jakarta
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 1, 2014

I booked this (so called 4 stars hotel) via Agoda and reserved a deluxe type for 3 nights starting 31st of July with specification: (a) higher floor (b) early check in. When I arrived at the hotel at 11, I was welcomed with the front desk guy who was not familiar with his job, at first he said my room... More

Was this review helpful? Yes
Krisna P, General Manager at Grand Serela Medan, responded to this review

Ibu Melia Thank you for taking the time to let us know about your recent experience in Grand Serela Medan during your last visit. , as our nice conversation through a phone call , I have been investigate and collect the people that involve about why this is could happen to you during your stay and Do apologize and it... More

Top Contributor
53 reviews 53 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed July 24, 2014

Well again another great stay with some much welcomed luxury. The staff remembered us from a week ago we had some fruit and a welcome note in the room which was a lovely touch. This time we were in room 308 great to see the same high standard continued throughout all the floors. Breakfast buffet caters for all nationalities which... More

Was this review helpful? Yes 1
Krisna P, General Manager at Grand Serela Medan, responded to this review

Dear Sir Warm Regards from us as your friend in Medan I Am extremely happy to hear and note some positive comment and Thank your for your positive comment also Glad that you are happy with our little surprise and it is our responsible as your family in Medan. Once again thank you and will share the comment to KAGUM... More

Peoria
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 23, 2014 via mobile

This is a beautiful luxurious hotel. Large clean new looking rooms. AC works great. Good breakfast in the restaurant. I would definitely stay here again. It is about an hour drive from the new airport.

Was this review helpful? Yes
Krisna P, General Manager at Grand Serela Medan, responded to this review

Dear Sir Warm regards from Grand Serela Medan Thank you very much for your excellent review our hotel through TripAvisor Its Great honor that you are score us with Best Hotel in Indonesia but to tell the truth its too high for us since we are still New Hotel and still keep trying and always improve the service by focusing... More

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Additional Information about Grand Serela Medan

Address: Jl. Gatot Subroto No. 395, Medan 20119, Indonesia (Formerly Grand Elite Hotel Medan)
Location: Indonesia > Sumatra > North Sumatra > Medan
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Serela Medan 4*
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