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Grand Serela Medan

Jl. Gatot Subroto No. 395, Medan 20119, Indonesia (Formerly Grand Elite Hotel Medan)
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Grand Serela Medan
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Ranked #6 of 59 Hotels in Medan
A recent review
4 of 5 stars reviewed 4 days ago
Scott Y Sydney
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104 reviews from our community

Traveler rating
    37
    46
    15
    4
    2
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Travelling through Medan in April 2015 for business my company housed me at the Grand Serela, being my first time here I was pleasantly surprised the rooms are beautifully appointed the bed is firm but very comfortable and the staff were extremely attentive. I understand that the hotel is not yet complete with plans for a gymnasium and a pool... More 

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Senior Contributor
42 reviews 42 reviews
18 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My husband and I stayed at this hotel for 1 night. The hotel is quite far from all the city centre hyped but it shouldn't be a problem because you can get the public transports easily. The check in went smoothly one of the staff courteously helped us with our luggage to the room. The room was very comfortable with... More 

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trijoko_susanto, General Manager at Grand Serela Medan, responded to this review

Dear Valued Guest, We very much appreciate your comments regarding your stay at Grand Serela Medan. It is always a pleasure to receive positive feedback. I will share your comments with our team concerning breakfast and check out services. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously... More 

Kota Bharu, Malaysia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I've been travelling a few times to Medan,stayed in a few hotels but since I stayed here,I seems to attached to this hotel. It is above my expectation with well furnished and very clean room. All staffs were also very helpful and friendly. The surrounding is not as noisy as other part of the town. Good taste and a variety... More 

Was this review helpful? Yes 1
trijoko_susanto, Manajer Umum at Grand Serela Medan, responded to this review

Dear Mohd Redzuan, Thank you for taking the time to share your recent experience at Trip Advisor while staying at Grand Serela Medan. We are happy to read your review and excited to know that you enjoyed your time at our hotel. We hope to see you again very soon in your next stay in Medan and looking forward to... More 

Singapore, Singapore
2 reviews
5 of 5 stars Reviewed March 14, 2015

This is definitely not my first visit to Medan, as my fiance is a indonesian local. This day i decided to try out this hotel. Because it located near my fiance's house in Medan. I planned to have a surprise for my fiance as it was his birthday that day. I shared with the staff by the name Jimmy Jasnun... More 

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trijoko_susanto, General Manager at Grand Serela Medan, responded to this review

Dear SachiyoIvy, Thank you for taking the time to share your experience in Trip Advisor during you visit and stayed at Grand Serela Medan. We are happy to read your review and excited to know that our team assistant to take care of your every need, and made your surprise arrangement for your fiance was successfully managed. We hope to... More 

Kuala Lumpur, Malaysia
Contributor
15 reviews 15 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 3, 2015

After the horrible and noisy traffic to get here, we are super relief to finally arrive at the hotel. Check in was relatively fast, clean room, and no smell of smoke at non smoking room, good selection of tv channel ( I'm just happy there mtv channel instead of just news and sports ), wifi strength is very dependent on... More 

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trijoko_susanto, General Manager at Grand Serela Medan, responded to this review

Dear Edgykay, We very much appreciate your comments regarding your stay at the Grand Serela Medan. It is always a pleasure to receive positive feedback. I will share your comments with our team concerning an improvement of breakfast quality. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously... More 

Penang Island, Malaysia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 30, 2015

Pros. 1) Good internet connection in room n lobby 2) Firm beds, clean sheets 3) Ample power points 4) Hotel premises well maintained 5) Good breakfast spread 6) Staff courteous 7) Bathroom well equipped... good water pressure Cons 1) Check out took more than 10 minutes though there is no crowd

Was this review helpful? Yes 1
trijoko_susanto, General Manager at Grand Serela Medan, responded to this review

Dear Valued Guest, We were delighted to be your host at the Grand Serela Medan and we appreciate your business. We hope that you have had a most rewarding trip and have enjoyed your stay with us. We are committed to providing our guests with excellent service, accommodations and a true luxury hospitality experience. Your feedback is important to us... More 

Manggar, Indonesia
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 28, 2015

My family stayed here while we transitioned out of Medan, and it was a good choice. Pros: clean and quiet rooms, good selection of food at breakfast, hotel staff very pleasant Cons: amazingly slow service Given your choices in Medan, Grand Serela is one of the best bangs for your buck.

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trijoko_susanto, General Manager at Grand Serela Medan, responded to this review

Dear Mr. Keris R, We very much appreciate your comments during your stay at with us. It is always a pleasure to receive positive feedback. I will share your comments concerning our service with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

Balikpapan, Kalimantan Timur, Indonesia
Contributor
12 reviews 12 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 28, 2015

I stayed 2 nights in this Hotel for business purpose in Medan. The Hotel location is not really at city crowd, it requires transportation means to get to popular places of interest in this town. This Hotel is recently renovated from previously Hotel Grand Elite, therefore interior is still clean, room is spacious, hot water available, free wi-fi available and... More 

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trijoko_susanto, General Manager at Grand Serela Medan, responded to this review

Dear Bp. Johanes W, We very much appreciate your comments regarding your stay at the Grand Serela. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Contributor
16 reviews 16 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 16, 2015

Really nice hotel, definitely recommended. Booked deluxe room. Bedroom : spacious, well decorated Really comfortable bed, I fell asleep without realizing A lot of electric sockets available in the room, no worries :) Bathroom : spacious, shower, no bathtub Plus point - great hairdryer, do not need a long time to dry my hair Entertainment : cable TV & free... More 

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trijoko_susanto, General Manager at Grand Serela Medan, responded to this review

Dear Ms. Eliana, Thank your for taking the time to write your review in Trip Advisor, and very happy to know that you enjoyed your stay at Grand Serela Medan. We hope to see you again very soon for your next stay in Medan! Sincerely, Tri Joko Susanto More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 6, 2015

This is New Hotel, still upgrading their facility building. The good things is interior room is very good and near to Durian Ucok (local famous fruit) also BPK Olakisat (its Roasted Meat Pig). Dont worry for finding taxi, because they have Blue Bird Taxi Pool. And also near the Kimia Farma Pharmacy Store. Welcome drink availabel prior check in.

Was this review helpful? Yes 1
trijoko_susanto, Manajer Umum at Grand Serela Medan, responded to this review
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Bapak Donny H Terhormat, Terima kasih telah berbagi pengalaman di Trip Advisor selama menginap di Grand Serela Medan. Kami tunggu... More 

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