We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grand Serela Medan

#5 of 60 Hotels in Medan
Certificate of Excellence
Jl. Gatot Subroto No. 395, Medan 20119, Indonesia (Formerly Grand Elite Hotel Medan)
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Professional photos
Grand Serela Medan
View Map
Add Photo Write a Review

129 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    41
    59
    22
    5
    2
See reviews for
19
24
10
51
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Thai first
  • Any
English first
  • All months
    (129)
  • Mar-May only
    (36)
  • Jun-Aug only
    (43)
  • Sep-Nov only
    (22)
  • Dec-Feb only
    (28)
All months
Level Contributor
3 reviews
4 of 5 stars Reviewed 3 weeks ago

The hotel was easy to spot and the receptionist speaks English The room was quite pleasant and clean. (to the naked eye) Toilet was clean and there's hot water only setback = the WiFi was terrible. the breakfast was just so so. overall it is value for money

Was this review helpful? Yes
trijoko_susanto, General Manager at Grand Serela Medan, responded to this review

Dear Mr. Jeffrey, Thank you for taking the time to share your recent experience while staying at Grand Serela Medan. We very much appreciated your comments concerning WiFi connection and breakfast. It is always pleasure to receive positive feedback. I have share your comment with to our IT support team and Chef to further improvement as your concern. I am... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Stayed 1 night for business trip and found this hotel just okay. I can say that on a corporate rate, this hotel is value for money. But beyond that, it's not. For a so-called 4 star hotel, room amenities are so basic. This hotel exterior and interior are pretty nice and neat. In-room dining service is satisfactory, and the foods... More 

Was this review helpful? Yes
trijoko_susanto, General Manager at Grand Serela Medan, responded to this review

Dear Ms. Fitriana, Thank you for taking the time to share your recent experience in Trip Advisor during your stay at Grand Serela Medan. We value your comment and feedback, and surely will help our guest in your recommendation to stay with us in nearly future We hope to see you again very soon in your next stay in Medan... More 

Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed July 18, 2015

I stayed here only one night. In Medan for 5 nights, I had planned to stay the whole time at this property based on the rave reviews it received. We arrived late and simply wanted a shower and to get some sleep after a day of planes, taxis, and traffic. But there was no hot water and after a cold... More 

Was this review helpful? Yes
trijoko_susanto, General Manager at Grand Serela Medan, responded to this review

Dear John Craig, Thank you for taking the time to tell us about your recent experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Serela, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 26, 2015

I stay in this hotel at thursday. Fast chek in but in my voucher said that i got Deluxe Room, but the guy on receptionist gave me Superior Room. Thats okay, eventhou i got no view at all. Thats quite dissapointing cos i like to see view if i stay at hotel. The room is comfortable with big bed and... More 

Was this review helpful? Yes 1
trijoko_susanto, General Manager at Grand Serela Medan, responded to this review

Dear Mr. Fahri, Thank you for taking the time to share your recent experience while staying at Grand Serela Medan. We are happy to read your review that overall you enjoyed your stay at our hotel and we apologize for the room assignment on your arrival. As we continue to improve out hotels and services, comments like yours provide us... More 

Medan, Indonesia
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 13, 2015 via mobile

Stay in room 303 and facing to road. Room near to lift and make me easy use lift to see my guest in lobby. Breakfast is excellent with fast service. I like chicken porridge very much and the taste is excellent. Keep it up.

Was this review helpful? Yes
trijoko_susanto, General Manager at Grand Serela Medan, responded to this review

Dear Ms. Nursia, Thank you for taking the time to share your recent experience while staying at Grand Serela Medan. We are happy to read your review and excited to know that you enjoyed your time at our hotel. We hope to see you again very soon in your next stay in Medan and looking forward to welcoming you back... More 

North Willoughby, Australia
Level Contributor
53 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 24, 2015

The hotel is located on the side of the city centre, so you need to get a taxi to the city centre and the shopping mall. The room is very nice and clean. The Hotel don't have a swimming pool. If you would like to get a view from the hotel you should ask for the higher floor, I was... More 

Was this review helpful? Yes
trijoko_susanto, General Manager at Grand Serela Medan, responded to this review

Dear Djien D, Thank you for taking the time to share your recent experience while staying at Grand Serela Medan. We very much appreciated your comments and recomendation regarding your stay with us. It is always pleasure to receive feedback from Customer. We hope to see you again very soon in your next stay in Medan and looking forward to... More 

Kuala Lumpur, Malaysia
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed May 6, 2015

Booking hotels by phone from Malaysia. Stayed from 1/5-4/5 at room 708. Overall is good hotel but towel need to change since its already old towel. Room and amenities ok. Have a blue bird taxi down there. Look for driver name Anwar. I used him on all the days staying in Medan including to brastagi. Breakfast is good. Food will... More 

Was this review helpful? Yes
trijoko_susanto, Manajer Umum at Grand Serela Medan, responded to this review

Dear Mr. Zulkarnain, Thank you for taking the time to share your recent experience while staying at Grand Serela Medan. We very much appreciated your comments concerning your stay with us. It is always pleasure to receive positive feedback. I will share your comment with or team and I am sure that this feedback will serve as an encouragement of... More 

Sydney
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed April 29, 2015

Travelling through Medan in April 2015 for business my company housed me at the Grand Serela, being my first time here I was pleasantly surprised the rooms are beautifully appointed the bed is firm but very comfortable and the staff were extremely attentive. I understand that the hotel is not yet complete with plans for a gymnasium and a pool... More 

Was this review helpful? Yes
trijoko_susanto, General Manager at Grand Serela Medan, responded to this review

Dear Scott Y, Thank you for taking the time to share your recent experience while staying at Grand Serela Medan. We are happy to read your review and excited to know that you enjoyed your time at our hotel. We hope to see you again very soon in your next stay in Medan and looking forward to welcoming you back... More 

Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed April 2, 2015

My husband and I stayed at this hotel for 1 night. The hotel is quite far from all the city centre hyped but it shouldn't be a problem because you can get the public transports easily. The check in went smoothly one of the staff courteously helped us with our luggage to the room. The room was very comfortable with... More 

Was this review helpful? Yes
trijoko_susanto, General Manager at Grand Serela Medan, responded to this review

Dear Valued Guest, We very much appreciate your comments regarding your stay at Grand Serela Medan. It is always a pleasure to receive positive feedback. I will share your comments with our team concerning breakfast and check out services. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously... More 

Kota Bharu, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 1, 2015

I've been travelling a few times to Medan,stayed in a few hotels but since I stayed here,I seems to attached to this hotel. It is above my expectation with well furnished and very clean room. All staffs were also very helpful and friendly. The surrounding is not as noisy as other part of the town. Good taste and a variety... More 

Was this review helpful? Yes 1
trijoko_susanto, Manajer Umum at Grand Serela Medan, responded to this review

Dear Mohd Redzuan, Thank you for taking the time to share your recent experience at Trip Advisor while staying at Grand Serela Medan. We are happy to read your review and excited to know that you enjoyed your time at our hotel. We hope to see you again very soon in your next stay in Medan and looking forward to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

86 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (84)
Viewed
Room/suite (37)
Viewed
Hotel & grounds (17)
Viewed
View from room (2)
Viewed
Dining (8)
Viewed
Bathroom (4)
Viewed
Business center/function rooms (2)
Viewed
Other (14)

Management photos: Courtesy of the property manager

Viewed
All management photos (2)
Viewed
Hotel & grounds (2)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Medan hotels
1.6 mi away
Hotel Aryaduta Medan
Hotel Aryaduta Medan
#6 of 60 in Medan
4.0 of 5 stars 318 reviews
1.1 mi away
Grand Swiss-Belhotel Medan
1.7 mi away
JW Marriott Hotel Medan
Show Prices
Show Prices
Show Prices
1.8 mi away
Grand Aston City Hall Hotel & Serviced Residences
2.4 mi away
Swiss-Belinn Medan
Swiss-Belinn Medan
#11 of 60 in Medan
3.5 of 5 stars 314 reviews
12.9 mi away
Hotel Deli River
Hotel Deli River
#1 of 60 in Medan
4.5 of 5 stars 169 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay