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Grand Aston City Hall Hotel & Serviced Residences

Balai Kota No. 1, Medan 20112, Indonesia
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Certificate of Excellence 2014
Grand Aston City Hall Hotel & Serviced Residences
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Grand Aston City Hall Hotel & Serviced Residences
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248 reviews from our community

Traveler rating
    73
    122
    36
    10
    7
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36
33
16
110
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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    (82)
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Yogyakarta, Indonesia
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed @corner room Aston City Hall. The room are spacious with a nice view of Merdeka Walk and Surrounding. The staff providing excellent services. I would like to mention Tiara at the reception for paying attention to detail and quick prompt when asked for information as well as Tiwi for providing tea refreshment while i was stuck behind the line... More

Review collected in partnership with this hotel

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GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Mr. Ahmad_da, We are pleased to know that you enjoyed your stay at Grand Aston City Hall Medan. On your next visit, please let us know if you have any difficulty connecting to the Internet, our IT Staff will be happy to assist you. I hope to welcome you back soon! Best Regards, Rizky Dermawan More

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Stayed here on their serviced apartment for a friend's wedding. The rooms are clean and the staffs are also friendly and helpful. The location is also on the city center across Merdeka Walk. D'Heritage restaurant on the ground floor is also has a very nice ambiance.

Was this review helpful? Yes
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Elizabeth C, Thank you for taking time to write us a review. We are pleased to hear that you enjoyed your stay here, at Grand Aston City Hall Medan. D'Heritage occupies the old building of Medan's former City Hall built during the Dutch Colonial in 1906 that's why it has a great classical ambiance. Looking forward to welcome you... More

kuala lumpur
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Large & cosy room with adequate lighting, firm beds & all amenities. Good variety of food for breakfast. Staff were pleasant and service was excellent. Grand lobby and beautifully decorated. Superb security; all vehicles are checked by guards upon entry and so are guests. Connection for wife was excellent.

Was this review helpful? Yes
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear gelaine250, We are very glad to hear you had a great time staying with us. It's one of our goals to treat our guests with utmost services. Please send my regards to your family, I hope to welcome you back again in your next visit to Medan. Regards, Rizky Dermawan More

Singapore
Contributor
12 reviews 12 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The BEST thing about staying here none other than the strategic location; short walk to the Train Station, Merdeka Walk, Centre Point & Nav Family Karaoke. Other than that, the 3 Bedrooms Apartment very modern, clean & comfortable, but, the Breakfast could be better.

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GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear jalanjalanb, Glad to know that our central location was convenient for you. Thanks for your feedback. We'll improve our breakfast quality and I hope to hear positive feedback from you by your next visit. Welcome you again soon! Best Regards, Rizky Dermawan More

Amsterdam, The Netherlands
Top Contributor
52 reviews 52 reviews
29 hotel reviews
120 helpful votes 120 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is located in the centre of Medan opposite many restaurants. The rooms are comfortable. The pictures of the swimming pool are quite misleading and not so impressive as you may think. The pool is 15 meters wide and most of the time in the shade. There are only five sunbeds and some chairs. The hotel is absolutely not... More

Was this review helpful? Yes 1
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear V D, Thank you for taking time to write us about your experience. We'll take note on your comment regarding the swimming pool and to consider adding more sunbeds and chairs. Looking forward to welcome you back again! With my personal regards, Rizky Dermawan More

Jakarta, Indonesia
Senior Contributor
36 reviews 36 reviews
24 hotel reviews
239 helpful votes 239 helpful votes
4 of 5 stars Reviewed 4 weeks ago

In my business trip to Asahan, i need to transit in Medan. I stayed only one night at Grand Aston City Hall Hotel. Very good location, closed to Lapangan Merdeka where many cafe/restaurant offering food and drink till midnight. Overall i like this hotel. Room cleanless Good sleep, good breakfast. This hotel provide several pillows.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Totosp, Glad to hear our overall facilities accommodated you well. Our Spoon Dining Restaurant is open for 24 Hour so you don't have to worry about midnight hunger. Hopefully you can spend more nights staying with us in your next visit. Welcome you again soon! Rizky Dermawan More

Bandung, Indonesia
Senior Contributor
43 reviews 43 reviews
29 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The first good things of this hotel is it's location since it's in the city center. You have famous "Merdeka Walk", the culinary center just across the street. The famous Old Post Office Building is also in short walk distance. And if you like jogging, the oval jogging track is just behind the "Merdeka Walk". The second good things is... More

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GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Mr. Indra M, Thank you for telling us your staying experience. Your feedback means a lot to us. As part of our effort to serve our guests better, we always try to improve our breakfast buffet selection and its quality from time to time. I apologize if our Indonesian dishes did not meet your expectation. This as been brought to... More

A TripAdvisor Member
4 of 5 stars Reviewed September 11, 2014

My family of 9 (adults) booked a 3 Bedrooms Apartment (for 6) & 1 Superior Room (triple share) with breakfast thru Agoda for a night on 03.09.2014..everything was prepaid for including the extra bedding + breakfast..sadly, the check-in for the hotel was made complicated by the grumpy staff unlike the polite & efficient check-in/check-out staff at the Apartment side! We... More

Was this review helpful? Yes
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Sir/Madam, We apologize for the inconvenience you had during check in and we will look into improving the training of the front office staff including guest contact. Apart from that, I am pleased to see your family had a great time with us and fun exploring Medan. I hope to welcome you back again soon! Best Regards, Rizky Dermawan More

Singapore
Top Contributor
52 reviews 52 reviews
20 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed September 9, 2014

Stayed here over the weekend for a brief business trip. Arrived late and was pleased with the nicely appointed room. Most importantly, it was quiet and did not reek of smoke. Breakfast was so-so, but the gym was well equipped. Good spread of TV channels as well. Would stay again for business.

Review collected in partnership with this hotel

Was this review helpful? Yes
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear MarkandFaye, We are very pleased to serve you during your business trip to Medan. Thanks for your input on our breakfast, we are increasing our breakfast quality. Looking forward for your next visit! Best Regards, Rizky Dermawan More

Paris, France
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 26, 2014

We stayed 2 nights at Grand Aston in Medan on our way back and forth Bukit Lawang, we had a friendly and efficient welcome, our room was spotless and pleasant, great bed, and the buffet breakfast is a real treat! The staff is really friendly and efficient, just a little hic-up with time needed to get the luggage down at... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear FabienneBC, Thank you for choosing Grand Aston City Hall as your place to stay in Medan. I'm very glad to learn that our overall facilities has accommodated you well. We happened to run a short in-house promotion and that's why you could get such a good deal. Otherwise, we usually ran the same rate for both online and offline.... More

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Additional Information about Grand Aston City Hall Hotel & Serviced Residences

Address: Balai Kota No. 1, Medan 20112, Indonesia
Location: Indonesia > Sumatra > North Sumatra > Medan
Price Range (Based on Average Rates): $
Number of rooms: 205
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Also Known As:
Grand Aston City Hall Hotel And Serviced Residences

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