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Grand Aston City Hall Hotel & Serviced Residences

#3 of 60 Hotels in Medan
Certificate of Excellence
Balai Kota No. 1, Medan 20112, Indonesia
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Grand Aston City Hall Hotel & Serviced Residences
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Grand Aston City Hall Hotel & Serviced Residences
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321 reviews from our community

Traveler rating
    95
    161
    44
    12
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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Jakarta, Jakarta Raya, Indonesia
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I stayed in this hotel for 2 nights for company's annual meeting. Location wise, super, just accross merdeka walk. Hotel staff was friendly and helpful. I got a smoking room which i hated, but under group booking, a bit difficult to change specially with hotel being in full occupancy. The staff tried really to help with providing air purifier and... More 

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Bandung
1 review
4 of 5 stars Reviewed 1 week ago

I love to stay there. Clean room, great hospitality, tasty breakfast. But the i saw some people smoke at the lobby..i dony know if is allowed or not. But its very good over all. Parking area is spacious

Review collected in partnership with this hotel

Was this review helpful? Yes
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear jupiter_sib, Thank you for choosing Grand Aston City Hall Medan! Smoking in the lobby area is not allowed, but we do have smoking area at Demitasse Lobby Lounge which is nearby the lobby. Looking forward to welcoming you again! Regards, Silvey Tangkilisan General Manager More 

Senior Contributor
23 reviews 23 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

just can't say , this hotel location was strategy, in the middle of medan city the room and service was awesome.. recommended for big family to stay in this hotel. this hotel have large lobby wow it's amazing

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GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Ernest S, Thank you for staying with us! We look forward to welcome you back in the nearest future. Warmest Regards, Silvey Tangkilisan General Manager More 

London, United Kingdom
Contributor
15 reviews 15 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Delux double. Good size room with armchair, desk & chair. Shower but no bath. Large bed. Fridge minibar No iron. But delivered to room on request. Aircon worked well, although quite noisy even on minimum fan. Bathroom fine, shower worked well and air extractor operational. Good selection of complimentary accessories, including razor, comb and toothbrush. Hair dryer. Rooms have 3... More 

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GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Lucy L, Thank you for taking time to write us a feedback regarding your previous stay. We are happy to know that our service and facilities accommodated you well. However, I apologize if the safety standard and procedures we have seemed inadequate. I assure you we take all of our guests security seriously, we will review this and see... More 

Jakarta, Indonesia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I was stayed for one night for business, and have meeting with my client at Demitasse lobby lounge. We ordered hot tea, avocado, and watermelon juice and they came after 30-35 minutes wait. And nobody drink the tea and watermelon since they have to leave. I signed the bill and asked the waitress to charge to my room. I have... More 

Was this review helpful? Yes 1
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Tany752, Thank you for taking the time to write to us. On behalf of the management, I apologize for the inconvenience you faced, this is not our standard. I will remind the team personally to be more attentive and schedule some training. I hope none of these will happen again in the future. We look forward to welcoming you... More 

2 reviews
4 of 5 stars Reviewed 3 weeks ago

My partner and I stayed at the Grand Aston for only one night. Even though we had booked the deluxe room in advance online, we got informed by the friendly receptionist Hermika theres only a room available on the smoking floor. It was a little dissappointing as we are both none smokers. An upgrade would have been nice. Other than... More 

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GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Kraubites, We are glad to know you found our service and facilities so great it's nice to know our training pays off, I will pass your comments on to the staff. I apologize if our non-smoking rooms are booked. We do hope you'll come back to stay with us again. Regards, Silvey Tangkilisan General Manager. More 

Singapore, Singapore
1 review
4 of 5 stars Reviewed 4 weeks ago

Room is clean, bed is good. Would appreciate if they can put more bottled water in the room, 2 small bottles is obviously not enough. No frills, just what I need whenever I go over to Medan. And best of all, it's very near to to train station that goes to the airport. Now I don't have to worry about... More 

Review collected in partnership with this hotel

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GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Setzer24, Thank you for staying with us! It is our standard to set up two bottles of complimentary drinking water in the room. However, please call our Housekeeping Department if you need more, we would be happy to deliver it to you. Hopefully, we can provide better service on your next visit. Best Regards, Silvey Tangkilisan General Manager. More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 13, 2015

I stayed in 3-bedrooms apartment with my family in March 2015. We liked the apartment although it could have been better (with better maintenance and cleaning of the facility). There's a water dispenser with hot/cold which we used a lot. The staff were nice despite the poor english of some of them. I think they sould be more strict regarding... More 

Review collected in partnership with this hotel

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GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Andreas O, Thank you for choosing our 3 bedrooms apartment! We truly appreciate your feedback which can help us to enhance the quality of our service and facilities. Looking forward for your next visit. Regards, Silvey Tangkilisan General Manager More 

1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 12, 2015 via mobile

I stayed in grand aston few days ago and so far the whole service and hotel for me was so-so.. Above average though.. But the breakfast is absolutely something i would recommend! Plenty of food choice and i loved the ambience.. love the dimsum especially and also the choice of pastries offered was alot..service was good too! I remember how... More 

Was this review helpful? Yes 3
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Yulianiirawan, Thank you for taking time to write us a review! We are glad to learn that you enjoy our breakfast selections, make sure to try our popular Lontong Medan on your next visit. I'll make sure to send Vanessa your regards. Warmest Regards, Silvey Tangkilisan General Manager More 

2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 10, 2015

Had to wait an hour and half due to the room was not ready. overall was a pleasant stay. room is clean. bed is good. room service was fast. the lift is a bit faulty. thats all. it was a great stay.location is good

Review collected in partnership with this hotel

Was this review helpful? Yes 2
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Noor H, At Grand Aston City Hall Medan we continuously enhance our service therefore your valuable feedback is very advantageous for us. Looking forward for your next return! Regards, Silvey Tangkilisan General Manager More 

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