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Grand Aston City Hall Hotel & Serviced Residences

#3 of 58 Hotels in Medan
Certificate of Excellence
Balai Kota No. 1, Medan 20112, Indonesia
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Grand Aston City Hall Hotel & Serviced Residences
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Grand Aston City Hall Hotel & Serviced Residences
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298 reviews from our community

Traveler rating
    90
    147
    40
    12
    9
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49
35
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132
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
  • All months
    (298)
  • Mar-May only
    (91)
  • Jun-Aug only
    (74)
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    (62)
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    (71)
All months
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

We enjoyed our stay. The apartment was very clean and comfortable. Location was good in very classic environment. Just across the road was a very good food court. Location is central. Recommended to stay. Will come again.

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Surabaya, Indonesia
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Grand Aston will be my favorite hotel in medan. Everything was perfect, location, staff and the hotel it self. Check in check out was fast, staffs are friendly. Location just in front of the food fest and also in the city centre. They have free pick up and transfer from the hotel to train station. The room was spacious and... More 

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Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

A trip package from firefly. We love the room and an excellant buffet breakfast. The room air-conditioner is good and so the water heater. Hospitality is excellent. Fast check-in and check-out, no problem for us. Personally, we would like to stay @ 1 Bedroom Apartment for the next trip to come. Thank you.

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Jakarta, Indonesia
Senior Contributor
37 reviews 37 reviews
25 hotel reviews
180 helpful votes 180 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I've been staying at the Aston City Hall for a number of times and I have to say that it has become one of my favourite hotel in Medan. Not only because it has a great location, where you can just go across the hotel to go to the Medan Walk food street, you can now walk a bit more... More 

Was this review helpful? Yes 3
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I stayed at the Grand Aston for 2 nights and loved everything. The staff was very friendly and helpful, the room very spacious and modern. I could control all lights from a panel next to my bed, and at breakfast, I was simply overwhelmed with the variety.

Was this review helpful? Yes 1
Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Everyone works here seemed to hate their job. None greet me with smile since I check in, to check out. Also, when I check out, I asked for take-away breakfast which they insisted to give me ONLY muffins and donuts. I wanted the croissant. I didnt knew it could be a hassle to get a bloody croissant for a take-away... More 

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2 reviews
5 of 5 stars Reviewed February 20, 2015

My and my wife were stay in the hotel. My wife is on a electric wheelchair. Despite the room that I stay is not dedicated for disabled person, the space is big enough to maneuver the wheelchair. Spacious bathroom and seat on the shower is a plus. Meals are great, entertainment are superb (I went to the discotheque and lounge).... More 

Review collected in partnership with this hotel

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GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Mulyoto P, Thank you for choosing to stay at Grand Aston City Hall Medan! We are pleased to learn that you spent a great time here. Please send my regards to your wife and I hope to welcome you back again soon. Warmest Regards, Silvey Tangkilisan General Manager More 

1 review
5 of 5 stars Reviewed February 17, 2015

Just a minute walk from train station, at the heart of the city, you can't resist not to stay.. Just a walk to Merdeka Walk, the center of cullinarry fiesta. Breakfast was great, room cleanliness was best, what I think this hotel need is more smile at the frontline..

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GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Deli R, Thank you for allowing us to accommodate you during your trip to Medan. I will remind all of our staff to have better service interaction. We look forward to welcome you again! Regards, Silvey Tangkilisan General Manager More 

Surakarta
Contributor
18 reviews 18 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 16, 2015

We have stayed for 4 days in 3 bedrooms apartment in 9th floor and got a good quality sleep. The living-diningroom is huge. Location is good. Merdeka Walk is across the hotel and the train station is just two minutes walk. Breakfast menus were great! Try some lontong sayur with anchovy. The stove at the egg corner should be more... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear mBakLina, We are pleased to know that you enjoyed your stay at our 3 bedrooms apartment. We appreciate your feedback and input on rooms for disabled. Looking forward to welcome you again! Regards, Silvey Tangkilisan General Manager More 

Amersfoort, The Netherlands
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 27, 2015

According to the Asian standard this is a good hotel, there are also some minor improvements to make it a good hotel based om Western standard. E.g. Check in/out could be more efficient, friendly / small damage's / etc. But definately you will have a good time in this hotel in the centre of medan.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear dennismeij, Thank you for writing us a feedback about your experience staying with us. We'll keep on improving our services and facilities to meet our guests' demand better. We hope to welcome you back again soon! Regards, Silvey Tangkilisan General Manager More 

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