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All 56 Medan hotels

Grand Aston City Hall Hotel & Serviced Residences

Balai Kota No. 1, Medan 20112, Indonesia
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Grand Aston City Hall Hotel & Serviced Residences
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78%
Ranked #5 of 56 hotels in Medan
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 5 days ago
MarkandFaye Singapore
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232 people have reviewed this hotel

Traveler rating
    71
    109
    35
    10
    7
See reviews for
33
32
16
101
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
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  • Dutch first
  • English first
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English first
A TripAdvisor Member
4 of 5 stars Reviewed 3 days ago NEW

My family of 9 (adults) booked a 3 Bedrooms Apartment (for 6) & 1 Superior Room (triple share) with breakfast thru Agoda for a night on 03.09.2014..everything was prepaid for including the extra bedding + breakfast..sadly, the check-in for the hotel was made complicated by the grumpy staff unlike the polite & efficient check-in/check-out staff at the Apartment side! We... More

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Singapore
Senior Contributor
48 reviews 48 reviews
18 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed here over the weekend for a brief business trip. Arrived late and was pleased with the nicely appointed room. Most importantly, it was quiet and did not reek of smoke. Breakfast was so-so, but the gym was well equipped. Good spread of TV channels as well. Would stay again for business.

Review collected in partnership with this hotel

Was this review helpful? Yes
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear MarkandFaye, We are very pleased to serve you during your business trip to Medan. Thanks for your input on our breakfast, we are increasing our breakfast quality. Looking forward for your next visit! Best Regards, Rizky Dermawan More

Paris, France
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed 2 nights at Grand Aston in Medan on our way back and forth Bukit Lawang, we had a friendly and efficient welcome, our room was spotless and pleasant, great bed, and the buffet breakfast is a real treat! The staff is really friendly and efficient, just a little hic-up with time needed to get the luggage down at... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear FabienneBC, Thank you for choosing Grand Aston City Hall as your place to stay in Medan. I'm very glad to learn that our overall facilities has accommodated you well. We happened to run a short in-house promotion and that's why you could get such a good deal. Otherwise, we usually ran the same rate for both online and offline.... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is the best hotel in Medan the receptionist and all the housekeeping staff very professional and helpful upon my stay about 4 days in the 3 bedroom Apartment I like to says thank you very much for the excellent service # Taressa,Cindy,Raymond u all very good miss u......Muahh..!!

Was this review helpful? Yes 2
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Rosni, The staffs send their regards to you! I'm glad to hear that your whole family had a wonderful moment staying with us. We hope you had a delightful moment of heartfelt service, see you again soon! Best Regards, Rizky Dermawan More

Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I booked this hotel due to their perfect location, just in the central. However the interior doesn't look like 5* hotel. The room is standard, nothing special. when I check in to the room, I found the bed wasn't clean enough, there is black spot in the bed sheets and its disgusting.. look like they did change for more than... More

Was this review helpful? Yes 3
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Phiet, Thank you for sharing your experience pertaining your recent stay with us. Following our standard, the bed sheets should be change daily or never more than two days (except on special request) and there are three stages of linen control every Housekeeping staffs shall follow. I apologize if we happened to neglected the procedure that it caused inconvenience... More

Viareggio, Italy
Top Contributor
61 reviews 61 reviews
22 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

If for any reason you are not choosing the Marriott hotel then the Aston is really the only alternative decent choice you have in this uncivilised city of Medan. The hotel is situated in the city centre, close to a new shopping center and to the train station that lead to the airport (although walking is not strictly recommended€

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GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Goodbirds, Thank you for choosing Grand Aston City Hall Medan on your recent trip to Medan. I am glad to learn that our central location gave you and easy access. On your next visit, do ask the assistance of our Concierge to drop you off to the Train Station for free of charge. Looking forward to welcoming you again!... More

Lake Elsinore, California
1 review
5 of 5 stars Reviewed 4 weeks ago

My wife and I were looking forward to our stay at the Grand Aston as a bit of comfort and luxury on both ends of a trip to the jungle. And it was pretty much perfect. The price was amazing. The rooms were not huge, but were clean and comfortable. The pool was nice, especially the fact that it stayed... More

Review collected in partnership with this hotel

Was this review helpful? Yes
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Christopher B, Thank you for choosing our hotel as your accommodation preference. I'm glad to hear that you spent a great time exploring Medan and North Sumatra. 'Till your next visit to Medan, Rizky Dermawan More

Jakarta, Indonesia
Top Contributor
50 reviews 50 reviews
15 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed August 6, 2014

Stayed here for one night only for attending wedding party of a friend, at deluxe corner room with modern decor and comfort bed. The only thing that need improvement is the breakfast selection and staff readiness during breakfast time. It's difficult to get your scramble egg or omellette since none of them ready on the stall!

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GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Sigarfield, Thank you for mentioning the experience you had during breakfast. We will take note and pay full attention to get the breakfast buffet ready on time. Other than that, I hope we have given you delightful moment during your stay here at Grand Aston City Hall Medan. Warmest Regards, Rizky Dermawan More

Jakarta, Indonesia
Contributor
12 reviews 12 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 5, 2014

Stayed here 2 times for business trip, both in hotel and apartment. All I could say that I was impressed. I like the interior design of this hotel which was very classy and elegant. The room itself was big, clean, and comfortable. They provided best amenities in each room. Staffs were very friendly and helpful. This hotel was centrally located.... More

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GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear vicentia_yunita, Thank you for taking time to write for us! Glad to know you had a great time staying with us. Hopefully our facilities and services meet your expectation. See you again soon in your next visit. Cheers, Rizky Dermawan More

Jakarta, Indonesia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 4, 2014

Recently I had my second stay this year at the Grand Aston in Medan, its great location close to the airport train station and the new Mall and also close to were I was working, so location for me was great. architecturally the hotel is quite an impressive and a bit of landmark, door and reception staff are very helpful,... More

Was this review helpful? Yes
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear David S, Thank you for taking time to write us a review. I apologize for the bad experience you had during breakfast. We have amended the kitchen manning accordingly, hence all buffet stations are ready by 6.30 AM. Coffee promotion during breakfast has been taken out, premium coffee such as Cappuccino and Latte are now served on request with... More

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Additional Information about Grand Aston City Hall Hotel & Serviced Residences

Address: Balai Kota No. 1, Medan 20112, Indonesia
Location: Indonesia > Sumatra > North Sumatra > Medan
Price Range (Based on Average Rates): $
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Also Known As:
Grand Aston City Hall Hotel And Serviced Residences

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Suites Swimming Pool
Hotel Style
#3 Business Hotel in Medan
Official Description (provided by the hotel)
A contemporary true Grand Hotel committed to the highest international standards with a wide range of facilities such as state-of-the-art meeting rooms and conference center with break rooms, spa suites, serviced apartments, various restaurant and lounge and Medan’s most complete Thalasso spa facility, non-smoking floor, money exchange, luggage room, The Arcades shopping, laundry & dry cleaning, travel agent, car rental service, wireless internet access, 24 hour operator, doctor on call, manger on duty, room service, guarded covered car park. ... more   less 
Number of rooms
205

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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