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Grand Aston City Hall Hotel & Serviced Residences

#3 of 60 Hotels in Medan
Certificate of Excellence
Balai Kota No. 1, Medan 20112, Indonesia
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Grand Aston City Hall Hotel & Serviced Residences
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Grand Aston City Hall Hotel & Serviced Residences
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354 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
  • All months
    (354)
  • Mar-May only
    (114)
  • Jun-Aug only
    (107)
  • Sep-Nov only
    (62)
  • Dec-Feb only
    (71)
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Doha
1 review
5 of 5 stars Reviewed yesterday NEW

Beyond expectation! Very pleasant stay, clean bed sheets and tidy room. The local food they provided during the breakfast was fantastic and another plus point is, the hotel is only few steps away from Merdeka Walk.

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Hertford, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Second visit to this Hotel and Apartments I am still here at the moment with some spare time so I thought i would submit this review. It's the best place to stay if you are traveling with family and need to stay in Medan. Very close to Shopping Malls and Restaurants. Excellent Spa great value Reflexology Rp 170,000, full Massage... More 

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Jakarta, Indonesia
Level Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Checked-in late from Toba around 10PM on tired condition and felt having nice breeze when front desk staff said I had upgraded room :) - thank you! My first visit in Medan and found staffs are friendly, helpful and smiling. A non-smoking room at 11th floor is spacious. Bed quality is good. Towels (2 bath towels, 2 hand towels, 2... More 

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Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

It's a good hotel with exceptional service. The only minor issue is that in a non-smoking room you can still smell tobacco through air conditioning, so no point really. Other than that, no complaints. Lovely staff, they treat you like royalty, lovely swimming pool, good location, clean rooms and you get everything you need. The pictures are realistic, rooms look... More 

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Batam, Indonesia
1 review
5 of 5 stars Reviewed 1 week ago

Bravo! Everything is perfect from the beginning. The management was very helpful. The location is near to the train station. In the evening we could go to the lapangan merdeka to taste the local foods. We will come back for sure.

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Tangerang
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I was stay at 17-19 July 2015 and 20-21 July 2015. For those who frequently travel in and outside the country, I get great service at the time of stay along with my two teenage boys was very impressive. Especially when we had to leave for Tuk Tuk, Medan at 4:30 am, Staff of Aston Hotel really helped us start... More 

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GrandAstonMedan, Manajer Umum at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Berdina28, We are glad to be able to take a good care of you and your family during your recent stay in Medan. Our your next visit, do find a time to relax in our gym and spa. Look forward to welcoming you back and please send my regards to your lovely family. Warm regards, Silvey Tangkilisan General Manager More 

Bangkok, Thailand
Level Contributor
6 reviews
4 of 5 stars Reviewed 2 weeks ago

I spent my weekend in the hotel for my friend's wedding. I love their breakfast services, rooms are amazing, comfy beds but the bad part is that their staffs lacks English communication skills so be warn!

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GrandAstonMedan, Manajer Umum at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Jariyaset, Glad to hear that you have enjoyed our breakfast and comfy beds :) Recently we have started English class to improve our staff's English proficiency, so hopefully you will not encounter any language problem on your next visit. Have a good day! Kind regards, Silvey Tangkilisan General Manager More 

Philadelphia, Pennsylvania
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very clean, comfortable and huge room; amenities are plentiful and nice. Easy walk to Medan train station. Had a very nice massage at the spa, and the "mock-tail" at the bar was delicious. Elevators very slow and sometimes passed our floor, but that's a small quibble compared with the many pluses. Just wish we'd had more time to explore the... More 

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GrandAstonMedan, Manajer Umum at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear N A, Thank you for feedback, glad to know that you have enjoyed our hotel and the facilities. On your next visit, please take time to explore D'Heritage - it's the original Town Hall of Medan dated back to 1908 which is still well-preserved and now serves as one of our Food & Beverage outlets. Warm regards, Silvey Tangkilisan... More 

JAKARTA
Level Contributor
27 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Pros : - Perfect Location, near Medan Train Station and just opposite to Merdeka Walk. - Unique Architecture in the D'Heritage - Very clean & spacious room - Complete amenities & toilettries - Nice & polite staff - Good & satisfying breakfast - Easy to find taxi especially Blue Bird Taxi (recommended) Cons : - Only 1 toothbrush & slipper... More 

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GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Adevia, Thank you for your input. Additional toothbrush and slipper will be provided based on request. Glad to hear that you enjoy the unique architecture at our D'Heritage. On your next visit, don't miss our 'High Tea Tjantik' available on Saturday and Sunday afternoon. See you again soon! Warmest regards, Silvey Tangkilisan General Manager More 

Jakarta, Indonesia
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel has a very good architecture as it is linked with a colonial building. The room is clean and spacious, and the location is very strategic. We are satisfied and definitely will choosed this hotel again if happened to visit Medan again.

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GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Andreyoso, Thank you for the compliment on our hotel's architecture :) Indeed, we have a historical and iconic building integrated to the Hotel Complex i.e. The Balai Kota Lama. The building dated back to 1908 and was used as the Town Hall of Medan for the very first time by Baron Mc Kay. See you again soon and wish... More 

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