We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 55 Medan hotels

Grand Aston City Hall Hotel & Serviced Residences

Balai Kota No. 1, Medan 20112, Indonesia
Hotel amenities
Save Saved
You added Grand Aston City Hall Hotel & Serviced Residences to your Saves list
Grand Aston City Hall Hotel & Serviced Residences
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
78%
Ranked #5 of 55 hotels in Medan
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
nglenjarman Christchurch, New Zealand
  • Overview
  • Reviews (211)
  • Photos (118)
  • Amenities
  • Q&A
  • Room tips (41)
  • Location
  • More
Write a Review

211 people have reviewed this hotel

Traveler rating
    64
    100
    30
    10
    7
See reviews for
27
30
16
95
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
Christchurch, New Zealand
Top Contributor
81 reviews 81 reviews
13 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is an excellent hotel we stayed in a serviced apartment for 3 nights and very much enjoyed it. When we arrived from Lake Toba I had been knocked off my motorbike and injured my knee. There is not medical assistance on the island so I had to wait until I got to Medan. We arrived late at night as... More

Was this review helpful? Yes
Jakarta
Contributor
12 reviews 12 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The hotel is quite spacious, in front of Merdeka Walk and very close to Stasiun Medan where you can take ARS to airport conveniently. Location is great, within walking distance to Tjong A Fie Mansion and various culinary destinations. Inside the complex, there is a classical building, used to be the old city hall and now it is a dining... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Perth, Australia
Top Contributor
64 reviews 64 reviews
6 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Well located in the heart of the city and close to shopping centres. The room is so spacious. This is the first time I stayed in a hotel with such a big room. TV programs are good so you don't miss out on the world news, the restaurants in the hotel are good and I enjoyed the local cuisine. Breakfast... More

Was this review helpful? Yes
Jakarta, Indonesia
Top Contributor
55 reviews 55 reviews
54 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The pros: the building & the room is excellent, i stayed in a room with a bathroom for sauna. it's very nice & perfect, the breakfast is also okay. the location is not my favourite although still acesible & convinience enough for me. Some crowd & nightlife spots around. overall really worth the money.

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 3 weeks ago

Very friendly staff, For their breakfast i taste it due too overslept. Room was clean and spacious.The only downside on this hotel was t has only 3 elevator.Overall this place was nice and recommended.

Review collected in partnership with this hotel

Was this review helpful? Yes
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear gary a, Thank you for taking the time to send this review of your stay with us. You are correct that some times during peak periods the lifts can take a few minutes, we apologize for the inconvenience. Glad to know that our staff exceeded your expectations, sorry to hear about you missing breakfast however, next time you come... More

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is in the central of Medan, so close to train station (linked to Kualanamu Airport). The hotel is the opposite of Merdeka Walk (you can find restaurants or cafe). Very friendly staff, quick service & the staff is really know how to communicate with customer. The room is clean & big, good wifi connection. The facilities is very... More

Was this review helpful? Yes
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Denajah, Glad that you have enjoyed your stay with us back in October 2013. Just want to update you that we have recently opened our Coffee Shop extension, so it's more spacious now. Look forward to welcoming you back to Grand Aston City Hall Medan soon! Cheers, Rizky Dermawan More

Singapore, Singapore
Top Contributor
76 reviews 76 reviews
27 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed for 3 nights and paid about Rp.800k per room per day from Agoda. Everything about the hotel was satisfactory, with the location and gym being the best features. The hotel is opposite Merdeka Walk (lots of franchise food venues; though if you want to do culinary trip you better skip this place) and close to train station (linked... More

Was this review helpful? Yes
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear HahaBoy, Thanks for taking the time to write such detailed comments. Glad that you have enjoyed your stay and especially the gym. My apologize about the eggs and will take a look on that. I also took note of your comments about towels and indeed will inform our third party gym management. Hope to see you and family again... More

1 review
5 of 5 stars Reviewed 4 weeks ago

I was here for holiday with my family. Great experince while check in,where all the staff was very friendly and helpfull to explain all the hotel facilities and amusement around hotel area. The pool is very nice with a great view of outdoor, the room is spacious with a very homey design,comfy bed tho! The most service was great, fast... More

Was this review helpful? Yes
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Fendy T, Happy to hear that you've had great stay with us and that you have enjoyed the food at our Ji Long Chinese Restaurant. We have different promotion each month, so the next time you're staying in-house, be sure that you don't miss it :) Cheers, Rizky Dermawan More

Penang Island, Malaysia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

i was here for business trip, my customer booked it for me as we always stayed in aston especially in Indonesia. the location was perfect central of the city, room nice and comfortable, valueable. definitly we will come back again.

Was this review helpful? Yes 1
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Wandirahmohd, Thanks and glad that you enjoyed your stay. Look forward to seeing you again soon! Regards, Rizky Dermawan More

Penang Island, Malaysia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Nice place to stay, and friendly staff, especially Mr.Fadly Damanik (Duty Manager) , really nice person, always show helping hand...... Thanks alot Mr. Fadly for the hospitality when my stay in Grand Aston City Hall Medan, Indonesia.

Was this review helpful? Yes 1
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Heng_k0 Greetings from Medan! We'd like to thank you for your review too. I will forward your messages to Fadly (our Duty Manager) and by the way, he is getting promoted this month to Ast Front Office Manager :). My regards to your family and see you here again! Cheers, Rizky Dermawan More

Owners: What's your side of the story?
If you own or manage Grand Aston City Hall Hotel & Serviced Residences, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Grand Aston City Hall Hotel & Serviced Residences? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Aston City Hall Hotel & Serviced Residences

Address: Balai Kota No. 1, Medan 20112, Indonesia
Location: Indonesia > Sumatra > North Sumatra > Medan
Price Range (Based on Average Rates): $
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Priceline, Travelocity, Orbitz, HotelsClick, BookingOdigeoWL, Despegar.com and Hotels.com so you can book your Grand Aston City Hall Hotel & Serviced Residences reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Aston City Hall Hotel And Serviced Residences

118 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (108)
Viewed
Room/suite (32)
Viewed
Hotel & grounds (11)
Viewed
Bathroom (12)
Viewed
Dining (5)
Viewed
View from room (17)
Viewed
Pool/beach area (2)
Viewed
Other (29)

Management photos: Courtesy of the property manager

Viewed
All management photos (11)
Viewed
Room/suite (4)
Viewed
Dining (2)
Viewed
Hotel & grounds (1)
Viewed
Other (4)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style
#3 Business Hotel in Medan
Official Description (provided by the hotel)
A contemporary true Grand Hotel committed to the highest international standards with a wide range of facilities such as state-of-the-art meeting rooms and conference center with break rooms, spa suites, serviced apartments, various restaurant and lounge and Medan’s most complete Thalasso spa facility, non-smoking floor, money exchange, luggage room, The Arcades shopping, laundry & dry cleaning, travel agent, car rental service, wireless internet access, 24 hour operator, doctor on call, manger on duty, room service, guarded covered car park. ... more   less 
Number of rooms
205

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer