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Grand Aston City Hall Hotel & Serviced Residences

Balai Kota No. 1, Medan 20112, Indonesia
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Certificate of Excellence 2014
Grand Aston City Hall Hotel & Serviced Residences
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Grand Aston City Hall Hotel & Serviced Residences
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262 reviews from our community

Traveler rating
    77
    128
    40
    10
    7
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39
33
17
116
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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  • German first
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English first
  • All months
    (262)
  • Mar-May only
    (82)
  • Jun-Aug only
    (74)
  • Sep-Nov only
    (62)
  • Dec-Feb only
    (44)
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Medan
Top Contributor
50 reviews 50 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed yesterday NEW

I never felt like a stranger in this hotel. The staffs always help me do my business here. I visit this hotel for a Film Festival this December. I did not even get difficulties to find the Theater. Yes, the Serviced Residence has a theater and it's very special i think. It has an exclusive prayers room for moslem guests.... More 

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Jakarta
Reviewer
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed for one night on a business trip. Found bread crumbs on the working table and welcoming brochures with scribbles on it. I told this issue to the front office, they didn't do anything. When i returned in the evening, nothing changed, bread crumbs still on the table. Room service was actually good, tried the soto ayam and rissoles, both... More 

Review collected in partnership with this hotel

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GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Spratama, We apologize for our staff's inability to follow up on your complaint, we have discussed this with all parties concerned and we are actively working to make sure this communication problem is not repeated we thank you for bringing this to our attention. I also would like to thank you for the positive comments on our room service... More 

Rome, Italy
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 3 weeks ago

Note: The below review is largely influenced by a comparison with the JW Marriott, where i stayed a week earlier (see my review of JW Marriott). Pro's - well located to the train station & shopping mall - very comfortable king-single twin beds Con's - tired decor, dark and moody - smells like a smoking hotel in all public areas... More 

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GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Travis_Melbourne, Thank you for taking time to write us a review regarding your stay at Grand Aston City Hall Medan. Your feedback is very advantageous for us to make some improvement on our service and facilities that hopefully, you'll perceive on your next visit. We will do our best to follow up on the issues with the air conditioning... More 

Banjarmasin, Indonesia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I stayed here for a night with my mom.. the view was great, its in front of the merdeka square.. before used as hotel, the hotel building was a city major office. The food is great.. stay here, near to kesawan street and train station

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GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear dmsrs, Thank you for your kind review! We're glad to hear that you enjoy staying with us. Please send my warm regards to your Mom. Hope to welcome you again soon! Cheers, Rizky Dermawan More 

South Kalimantan, Indonesia
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

This is one of the best places to stay in town. With facilities fairly complete. Visitors can also enjoy free sauna and jacuzzi. For a full breakfast menu provided fairly complete, at that time I enjoyed an omelet that is provided in the outdoors. In front of the hotel there is also a culinary tourism destination that is merdeka walk.

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GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear anggialfonso, We are pleased to know that you're spending a great time during your stay at Grand Aston City Hall Medan! Looking forward to welcome you back again in the future. Cheers! Rizky Dermawan More 

Columbia, Maryland
Senior Contributor
49 reviews 49 reviews
21 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 2, 2014

I stayed one night here in late Oct 2014. I was on business. I don't have a good feel for the hotel location and have stayed here and one other place in Medan, the JW Marriott. The Aston is a little less expensive and maybe a minor cut below the JW Marriott, but that should not stop you from staying.... More 

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GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Phil H, Thank you for choosing to stay at Grand Aston City Hall Medan! We're glad to hear that most of our service and facilities meet your expectation. Our location is right in the center of Medan and that makes the Train Station including Airport Railink Station is just three minutes drive away. Mr. Phil H, I really hope... More 

Kuala Lumpur, Malaysia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 22, 2014 via mobile

Location and service is excellent. However, if I were to nitpicked, it would have to be the breakfast spread. Whilst choice is in abundance, the replenishment of food can improve. Overall, a very pleasant stay & when coming to Medan, Grand Aston City Hall will be my choice of hotel

Was this review helpful? Yes 1
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Shahrul S, Thank you for choosing to stay at Grand Aston City Hall Medan! We will take note on your comment and improve our breakfast replenishment. Make sure to try our guest's favourite Lontong Medan the next time you stay here. We will be glad to welcome you back again! Regards, Rizky Dermawan More 

Yogyakarta, Indonesia
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 2, 2014

Stayed @corner room Aston City Hall. The room are spacious with a nice view of Merdeka Walk and Surrounding. The staff providing excellent services. I would like to mention Tiara at the reception for paying attention to detail and quick prompt when asked for information as well as Tiwi for providing tea refreshment while i was stuck behind the line... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Mr. Ahmad_da, We are pleased to know that you enjoyed your stay at Grand Aston City Hall Medan. On your next visit, please let us know if you have any difficulty connecting to the Internet, our IT Staff will be happy to assist you. I hope to welcome you back soon! Best Regards, Rizky Dermawan More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed September 28, 2014

Stayed here on their serviced apartment for a friend's wedding. The rooms are clean and the staffs are also friendly and helpful. The location is also on the city center across Merdeka Walk. D'Heritage restaurant on the ground floor is also has a very nice ambiance.

Was this review helpful? Yes
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Elizabeth C, Thank you for taking time to write us a review. We are pleased to hear that you enjoyed your stay here, at Grand Aston City Hall Medan. D'Heritage occupies the old building of Medan's former City Hall built during the Dutch Colonial in 1906 that's why it has a great classical ambiance. Looking forward to welcome you... More 

kuala lumpur
Contributor
14 reviews 14 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 19, 2014

Large & cosy room with adequate lighting, firm beds & all amenities. Good variety of food for breakfast. Staff were pleasant and service was excellent. Grand lobby and beautifully decorated. Superb security; all vehicles are checked by guards upon entry and so are guests. Connection for wife was excellent.

Was this review helpful? Yes
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear gelaine250, We are very glad to hear you had a great time staying with us. It's one of our goals to treat our guests with utmost services. Please send my regards to your family, I hope to welcome you back again in your next visit to Medan. Regards, Rizky Dermawan More 

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Additional Information about Grand Aston City Hall Hotel & Serviced Residences

Address: Balai Kota No. 1, Medan 20112, Indonesia
Location: Indonesia > Sumatra > North Sumatra > Medan
Price Range (Based on Average Rates): $
Number of rooms: 205
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Also Known As:
Grand Aston City Hall Hotel And Serviced Residences
Hotel Style:
#3 Romantic Hotel in Medan
#3 Business Hotel in Medan

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