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All 54 Medan hotels

Grand Aston City Hall Hotel & Serviced Residences

Balai Kota No. 1, Medan 20112, Indonesia
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77%
Ranked #5 of 54 hotels in Medan
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed yesterday
Tuti Meutia P Medan, Indonesia
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159 people have reviewed this hotel

Traveler rating
    44
    78
    22
    8
    7
See reviews for
21
23
14
70
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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English first
Medan, Indonesia
1 review
4 of 5 stars Reviewed yesterday NEW

My children love the pool.. Me and my husband like the sauna.. Breakfast is not the best in town... I know The other hotel in the same and lower class have better breakfast than this hotel... And I also wish the room has a bathtub.. Cause my children always love to have bubble bath... Location is wonderfull when we want... More

Review collected in partnership with this hotel

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Jakarta, Indonesia
1 review
4 of 5 stars Reviewed 2 days ago NEW via mobile

I always pick this hotel when i go to medan, the location is very near to every where. Taxi meters are so easily. The room and the price is excellent, but only the breakfast is don't have something special.

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Jakarta, Indonesia
1 review
4 of 5 stars Reviewed 3 days ago NEW

overall this place recomended to you single traveller or family group. having any kind of types room depend of amount people to stay.on location at downtown city, it's make easy to get another place such as "merdeka square", Istana Maimun, etc. Spend your time to explore the cuisine, like as at jalan Iskandar Muda, you can try "durian ucok".

Review collected in partnership with this hotel

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GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear ariefderechten, Thank you very much indeed for your review! I am glad that you were having great experience with us. Have you tried our 'Lontong Medan' at breakfast time? it's one of our famous stall for breakfast :) Hope you also have a chance to take a picture at the Cityhall (Heritage). For your next visit please do not... More

Mumbai (Bombay), India
Contributor
17 reviews 17 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here for two nights for duty visit. it was easy to found, walking distance from train station. The staff are nice and hoapitality. Food for breakfast are good and yummy 😍😍. Especially for Lontong Medan and dimsum. The hotel is very closed from Lapangan Merdeka where you can have your dinner there. But Never experience this kind of... More

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Jakarta
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Never experience this kind of things in any hotel every where. I lost and have to time to find a piece of key and they asked me to pay! They gave 2 keys and i couldnt find one of them. I think not even budget hotel treat their guest like this. A very disappointment experience.

Was this review helpful? Yes 2
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear mir_wahyudi, Thank you for your clarification on the phone just now. We wanted to give the best services as possible. I really apologies for the room key situation, however the keys themselves are expensive. I understand it was not a convenient experience. Hopefully you found the rest of the services were satisfying. For your next visit please do not... More

NYC
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 2 weeks ago

this hotel is well located, but it was simply a bit too much for me on a business trip. The good is it's in the center of town, the rooms are well appointed, and the breakfast has many options. The bad is the wifi does not work well in corner rooms, they changed the password without telling me (in the... More

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GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear M R K, Thank you for your review, Our wifi passwords are change automatically every 3 months , This April, 1st is the second season of this year. We will have a look on a better wifi signal and we will adjust the volume of the corridor music in the hallway where you stayed. Please send my regards to... More

Jakarta, Indonesia
1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

I stayed here for two nights for duty visit. it was easy to found, walking distance from train station. The staff are nice and hoapitality. Food for breakfast are good and yummy 😍😍. Especially for Lontong Medan and dimsum. The hotel is very closed from Lapangan Merdeka where you can have your dinner there.

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GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear adelkasoema, I am happy to hear that you enjoyed your time here in Medan. I bet our ‘Lontong Medan’ was your mood booster in the morning :). Yes, we are located in the center of everything, surrounded by the famous culinary district in Medan and we have easy road access. Please send my regards to your family and hope... More

1 review
3 of 5 stars Reviewed 2 weeks ago

A friend of mine forgot to return the card key after check out. The front desk threathen to ask for penalty because of it. In the end i have to arrange a drover to return it to the hotel. Why its so troublesome just for a card? Definitely a disturbing experience. Aside that everything is good.

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GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Stephen K, My apologies for the room key situation, however the keys themselves are expensive and if everyone took their keys home it would become very expensive for us, I understand it was not convenient to have your driver come back to hotel just to hand a in a room key. Hopefully you found the rest of the services... More

Singapore, Singapore
Top Contributor
65 reviews 65 reviews
65 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed 2 nights here and found their service to be par excellence. The hotel is very secured and luxurious and room rates are very reasonable. Room was very clean and bed very comfortable. Plenty of international channels on TV and wifi worked very well. Charges at the wellness centre are not very expensive and they even have a 25% discount... More

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GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear TJX05, Thank you for your review! I am glad that you were having great experience with us. Our location is perfectly located in the center of everything that Medan has to offer, near the train station, Malls, etc. Have you tried our 'Lontong Medan' at breakfast time? it's one of our famous stall for breakfast :) Hope you also... More

Washington DC, District of Columbia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I stayed at this hotel for one night. Upon checkin the hotel staff were very warm and accomodating and the hotel appeared grand and elegant. The room was nice and well laid out, with a warm shower and seperate bath (i didn't use this). The faucet in the bathroom didn't run properly and the bed was hard. Additionally, the music... More

Review collected in partnership with this hotel

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GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear HLA2011, Thank you for your review! We have taken notes on the Bathroom, Bed, and Corridor Music, We'll take action accordingly. The hotel location it self is one of the most strategic places in Medan - right in the city center and surrounded by many famous local culinary places of interest. Did you try our 'Lontong Medan' at breakfast... More

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Additional Information about Grand Aston City Hall Hotel & Serviced Residences

Also Known As:
Grand Aston City Hall Hotel And Serviced Residences
Address: Balai Kota No. 1, Medan 20112, Indonesia
Location: Indonesia > Sumatra > North Sumatra > Medan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#4 Business Hotel in Medan
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
A contemporary true Grand Hotel committed to the highest international standards with a wide range of facilities such as state-of-the-art meeting rooms and conference center with break rooms, spa suites, serviced apartments, various restaurant and lounge and Medan’s most complete Thalasso spa facility, non-smoking floor, money exchange, luggage room, The Arcades shopping, laundry & dry cleaning, travel agent, car rental service, wireless internet access, 24 hour operator, doctor on call, manger on duty, room service, guarded covered car park. ... more   less 
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