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Grand Aston City Hall Hotel & Serviced Residences

Balai Kota No. 1, Medan 20112, Indonesia
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Certificate of Excellence 2014
Grand Aston City Hall Hotel & Serviced Residences
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Grand Aston City Hall Hotel & Serviced Residences
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277 reviews from our community

Traveler rating
    79
    137
    40
    12
    9
See reviews for
46
33
17
122
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
  • All months
    (277)
  • Mar-May only
    (82)
  • Jun-Aug only
    (74)
  • Sep-Nov only
    (62)
  • Dec-Feb only
    (59)
All months
Kuala Lumpur, Malaysia
1 review
4 of 5 stars Reviewed 3 days ago NEW

According to the Asian standard this is a good hotel, there are also some minor improvements to make it a good hotel based om Western standard. E.g. Check in/out could be more efficient, friendly / small damage's / etc. But definately you will have a good time in this hotel in the centre of medan.

Review collected in partnership with this hotel

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Singapore, Singapore
Top Contributor
59 reviews 59 reviews
36 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good spread of breakfast, Bed, Broadband, bathroom. Friendly staff. Knows good English however there are many staff who does not speak English and can be quite a problem. The price is certainly one of the best and would come back again. I will recommend this but willing to try JW Marriott next time.

Was this review helpful? Yes
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear benetay, Thank you for staying at Grand Aston City Hall Medan! We hope you found the free wi-fi service useful. Regarding the English speaking staffs, I will take note and ensure we add more training hours for our staff to improve their English. Looking forward to welcome you again! Regards, Rizky Dermawan More 

medan
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed 1 night in Serviced apartment 2 bedrooms, the place is so comfort and fully furnished. For those who want to spend weekend in hotel also can make a right choice by staying in Aston apartment. They provide 1 bedroom, 2 bedrooms and 3 bedrooms which is very suitable for families. If you have a plan to come to... More 

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GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear William Y, We are happy to know that you enjoyed your stay in our serviced residence. Looking forward to welcome you back for another fun weekend getaway at Grand Aston City Hall Medan. Happy New Year! Regards, Rizky Dermawan More 

1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

i book for 6 night for two bed rooms at aston service apartement, as arrived i don't like the room cause the master bed room have no window. The room feels humid and not comfortable cause no sun light at all. I request to move the room , but the receptionist ask us to stay 1 night that to move... More 

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GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Karla K, We deeply apologize for the unfriendly attitude of our staff that caused you to had unpleasant experience. I'll remind all of the staffs to stick on our commitment and follow the standard of our service. Do contact me at gm@grandastonmedan.com for your next visit. I hope you'll give us another chance to serve you better. Warmest Regards,... More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Today, I just arrive at Aston City Hall service apartment... the room is nice and it is also clean... but I'm dissapointed with the hotel. They dont even provide us a hand towel. Hand towel is one of the simple thing that all hotel should provide.

Was this review helpful? Yes 2
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Caithleen S, We apologize if our staff missed to place a hand towel in your room. Yes, we do provide hand towels in all room. I'll make sure all of our staff will work more carefully next time. I do hope you enjoy the rest of your stay. Looking forward for your next visit! Warmest Regards, Rizky Dermawan More 

Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I booked a 2 nights stay at Grand Aston Service Apt for a family of 5. The apartment comes with 2 bedrooms - a king sized bed and a small single bed and a service balcony. The apartment has no stowaway bed that you can request for (we checked with Housekeeping). However, the sofa is comfortable and I used that... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Hazel A, First of all I would like to greet you a Happy New Year! Thank you for staying at Grand Aston City Hall Medan. We are pleased to know that you enjoyed staying here, I will make sure to do something with the bathroom and hopefully we can provide you better service in 2015. Looking forward to see... More 

Bandung, Indonesia
Top Contributor
52 reviews 52 reviews
36 hotel reviews
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This is my second time stayed in this hotel and again the event organizer booked this hotel for me. Usually for the 5-star hotel, my data and information would have already in the system for the second visit. But the girl in the front desk apologized and told me that my name is booked as the first visit and asked... More 

Was this review helpful? Yes 1
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear pak Indra M, Greetings from Medan! Thank you for alert us with your review. I will my self take forward action by communicating this issue with the cityhall club (our swimming pool, gym, and spa operator). I personally deeply apologize about your experience at the swimming pool, somehow its not the way it should be. We will be more... More 

Indonesia
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel was quite good for what it offered. Overall, it is more suitable for those looking for a place to stay during business trips. The bathroom was quite small. When you opened the bathroom door, it would take quite some space of the bathroom, especially when you wanted to go out of the bathroom or when you just wanted... More 

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GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear William C, Thank you for mentioning the experience you had in the room. We will take note and pay full attention to our room flooring and cleanliness. Other than that, I hope we have given you delightful moment during your stay here at Grand Aston City Hall Medan. Warmest Regards, Rizky Dermawan More 

Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice clean hotel. Perfect for business trip and others. Very near to railway station and business center in the city. Easy access to local restaurants. Staffs are helpful. You can get to this hotel by train from Kuala Namu airport. It takes about 30 minutes journey by train. Train is almost every 40 minutes from airport. I get beautiful city... More 

Was this review helpful? Yes
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Mira M, Happy New Year! Thank you for taking time to write a feedback for us. Yes, Grand Aston City Hall Medan is located right at the center of this beautiful Medan city. We are looking back for your next visit! Warm Regards, Rizky Dermawan General Manager More 

Batu Gajah, Malaysia
Top Contributor
78 reviews 78 reviews
44 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel rooms were superb. Good security too. Attentive staff. Plentiful of choice of food for breakfast. The hotel is located in city center. Just across the hotel is the Merdeka Walk. It has few quality restaurants; two familiar ones are McD and Pizza Hut. Crossing the road can be tricky; but be patient and make use of two pedestrian... More 

Was this review helpful? Yes
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear SAS3812, I am glad to learn that our central location gave you and easy access. On your next visit, do ask the assistance of our Concierge to drop you off to the Train Station for free of charge. Looking forward to welcoming you again soon! Best Regards, Rizky Dermawan More 

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Additional Information about Grand Aston City Hall Hotel & Serviced Residences

Address: Balai Kota No. 1, Medan 20112, Indonesia
Location: Indonesia > Sumatra > North Sumatra > Medan
Price Range (Based on Average Rates): $
Number of rooms: 205
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Also Known As:
Grand Aston City Hall Hotel And Serviced Residences
Hotel Style:
#2 Business Hotel in Medan
#4 Romantic Hotel in Medan

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