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Grand Aston City Hall Hotel & Serviced Residences

#3 of 60 Hotels in Medan
Certificate of Excellence
Balai Kota No. 1, Medan 20112, Indonesia
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Grand Aston City Hall Hotel & Serviced Residences
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333 Reviews from our TripAdvisor Community

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    166
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
  • All months
    (333)
  • Mar-May only
    (114)
  • Jun-Aug only
    (86)
  • Sep-Nov only
    (62)
  • Dec-Feb only
    (71)
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Jakarta
1 review
5 of 5 stars Reviewed 2 days ago NEW

Excellent hotel in medan, very good service & location, good food Will back when traveling to medan. Very Satisfied Very Satisfied Very Satisfied Very Satisfied Very Satisfied Very Satisfied Very Satisfied Very SaVery Satisfied Very Satisfied Very Satisfied Very Satisfied Very Satisfiedtisfied Very Satisfied Very Satisfied

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Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Earlie checked around 9 am. Room was not avaiable.. management saw that my baby boy need some rest, and tried to get us room asap..after 15 mins somehow they managed to get us a room.. Hotel staff was very friendly. Big bed room and clean...Bathroom clean but but small.. but ok.. Nice aircon. And good ventilation. Tasty meals..but if you... More 

Was this review helpful? Yes 1
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear alle a, I hope your baby boy had a good sleep during your stay. Glad that our service is something memorable for you. Thank you for staying with us, looking forward to welcome you back to Grand Aston City Hall Medan soon! Warmest Regards, Silvey Tangkilisan General Manager More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

It is a very good hotel in the city Heart centre.The rooms are very luxurious and comfortable.The breakfast is Excellent. Very delicious dishes.The staff is very cooperative and friendly.The security of the hotel is Outclass.Also the building is very very beautiful. It is one of the best Five Star hotel in Medan.

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GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Syed Annes S, Glad to hear that our overall service and facilities meet your expectation well. I hope we can always give you a delightful moment of heartfelt service. See you again soon! Best regards, Silvey Tangkilisan General Manager More 

Malaysia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We booked via booking.com. pay only at the hotel. For 3 nights, we have to pay Rp.2,600.000. They really accept to pay half in cash and half by credit card.We stayed here on 4th june till 7th june 2015. Its A five stars hotel.very good location.near to merdeka walk. Which is a very happening place at night. Easy to get... More 

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GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear AlliasEtty, Thank you for your compliments! We are glad to know that you enjoy our overall service and facilities. We hope to welcome you back again soon! Warmest Regards, Silvey Tangkilisan General Manager More 

Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

u need to be checked by the security officers when entering the hotel entrance. the room was spacious n clean. u need to ask for extra toothbrush.1st x i encountered this. the breakfast spread was ok.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear aidarouge, Thank you for choosing Grand Aston City Hall Medan! We only provide 1 toothbrush for a single Deluxe Room and 2 toothbrushes for a twin room. We apologize if this is inconvenient for you. I hope we may serve you better by your next visit. Best Regards, Silvey Tangkilisan General Manager More 

Singapore, Singapore
1 review
4 of 5 stars Reviewed 3 weeks ago

Generally it is a good hotel. It is also served as a clubhouse for outside guests. There is only 1 hotel gate available although there are a few other gates that are not opearational and this could be quite inconvenience for the guest. The swimming pool is also design in a circular shape which is more suitable for family. Very... More 

Review collected in partnership with this hotel

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GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear kuehteow, Thank you for staying at Grand Aston City Hall Medan! For safety reason, we are only operating the gate access at Jalan Raden Saleh at daytime. We apologize if you find it inconvenient. Warmest Regards, Silvey Tangkilisan General Manager More 

Berlin, Germany
2 reviews
5 of 5 stars Reviewed 3 weeks ago

from welcoming check in with friendly and helpful staff until smooth and quick check out my stay was a pleasant experience. Good location in town center, opposite of a recomendable foodcourt, nice clean poolarea, comfortable and spacious room with good free wifi. extensive breakfast buffet with a huge range of different delicious food. also like the tasteful contemporary interior desing... More 

Was this review helpful? Yes
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Werber B, Thank you for choosing to stay with us! We are glad to hear that you enjoyed your time spent here. I hope to welcome you again soon! Best Regards, Silvey Tangkilisan General Manager More 

Jakarta, Jakarta Raya, Indonesia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 21, 2015

I stayed in this hotel for 2 nights for company's annual meeting. Location wise, super, just accross merdeka walk. Hotel staff was friendly and helpful. I got a smoking room which i hated, but under group booking, a bit difficult to change specially with hotel being in full occupancy. The staff tried really to help with providing air purifier and... More 

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GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear LetiBugi, Thank you for taking time to write us a review. Yes, we are located right at the heart of Medan that allows easy access for our guest to get anywhere around. I hope to welcome you back again! Regards, Silvey Tangkilisan General Manager More 

Bandung
1 review
4 of 5 stars Reviewed May 19, 2015

I love to stay there. Clean room, great hospitality, tasty breakfast. But the i saw some people smoke at the lobby..i dony know if is allowed or not. But its very good over all. Parking area is spacious

Review collected in partnership with this hotel

Was this review helpful? Yes
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear jupiter_sib, Thank you for choosing Grand Aston City Hall Medan! Smoking in the lobby area is not allowed, but we do have smoking area at Demitasse Lobby Lounge which is nearby the lobby. Looking forward to welcoming you again! Regards, Silvey Tangkilisan General Manager More 

Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 14, 2015

just can't say , this hotel location was strategy, in the middle of medan city the room and service was awesome.. recommended for big family to stay in this hotel. this hotel have large lobby wow it's amazing

Was this review helpful? Yes
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Ernest S, Thank you for staying with us! We look forward to welcome you back in the nearest future. Warmest Regards, Silvey Tangkilisan General Manager More 

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