We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grand Aston City Hall Hotel & Serviced Residences

#3 of 63 Hotels in Medan
Certificate of Excellence
Balai Kota No. 1, Medan 20112, Indonesia
Hotel amenities
Book on
TripAdvisor
in partnership with
Trusted partner. We work with Asia Travel to make your booking as easy as possible.
1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Grand Aston City Hall Hotel & Serviced Residences
View Map
Add Photo Write a Review

449 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Jakarta, Indonesia
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We celebrated Christmas 2015 with my family (wife, mother, brothers, and sister in law) in this beautiful hotel. The location is in the centre of Medan and near to many restaurants or malls. There are plenty of breakfast menu and the taste is delicious. There's good swimming pool here, the view of lobby is beautiful. We do enjoyed our togetherness... More 

Helpful?
Thank Frans_G_Simandjuntak
Kuala Lumpur, Malaysia
1 review
5 of 5 stars Reviewed 6 days ago NEW

A really good hotel. The service was great. The place is nice and well maintained. Friendly staff. Great location. Near to merdeka walk which have lots of food stall. Swimming pool was ok.my kida love it. However had some problem, they thought i took the towel, but actually their other staff took the towel.. The problem settled though...

Review collected in partnership with this hotel

Helpful?
Thank syakirazahar
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear syakirazahar, Thanks for your great review! Sorry to hear the problem with the towel, but glad that it was quickly settled. Do you know that we also have full-serviced apartment units, which is ideal for stay with family? We have 1, 2 and 3-bedroom units available. Please send my regards to your lovely family. Warm regards, Silvey Tangkilisan General... More 

Community of Madrid, Spain
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Best Indonesian breakfast ever tasted. At every time, awesome service was offered. A gorgeous hospitality orientation at every time, at every area. Not always a top service like this is usually offered all over Asia.

Review collected in partnership with this hotel

Helpful?
Thank MiguelRivas
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Miguel Rivas, Many thanks for your kind review. I’m glad that you have enjoyed everything, including our breakfast selection and look forward to welcoming you back to our hotel. Kind regards, Silvey Tangkilisan General Manager More 

2 reviews
5 of 5 stars Reviewed 1 week ago

Everyone from the front desk and concierge to the restaurant staff were courteous and helpful. I was travelling with my disabled sister and we were made to feel most welcome in all areas of the hotel. The 24/7 restaurant served generous portions (too generous)! I will be staying here again and again...

Review collected in partnership with this hotel

Helpful?
Thank Robert N
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Robert N, We are sure glad to hear that your last stay actually exceeded your expectations and that’s what we are striving to achieve with each and every single one of our guest. Please send my regards to your lovely sister and hope to welcome both you again soon to our hotel… Warm regards, Silvey Tangkilisan General Manager More 

Kuala Lumpur, Malaysia
1 review
4 of 5 stars Reviewed 1 week ago

Tte location is a blessing. Near to all the attractions and station. The breakfast was impressive but there are far too many people in the hotel during my stay. The SPA is worth checking out and the massage discount for hotel guests are very commendable.

Review collected in partnership with this hotel

Helpful?
Thank worldcitizen2016
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear worldcitizen2016, Indeed, our central location is one of our strongest points. I'm glad that you had taken the advantage of the spa discount for our in-house guests. We do have different promotion every 3 month, so do check it our on your next stay. Warm regards, Silvey Tangkilisan General Manager More 

Jakarta, Indonesia
1 review
4 of 5 stars Reviewed 1 week ago

The service is very good, clean guest room, good location, close to city centre and shopping centre, adequate amenities, the lobby is comfortable, but at the time was crowded by guests of an association congress.

Review collected in partnership with this hotel

Helpful?
Thank dbtedjosumirat
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear dbtedjosumirat, Thank you for your kind review. For the exact reasons that you mentioned, the association decided to do their congress at our hotel :) We do have another lounge on the 3rd floor of the Apartment building, which is quieter, along with a library and a cigar room. Do check out the place on your next visit. Kind... More 

Kuala Lumpur, Malaysia
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Is good location opposite the Merdeka walk, walking distance to center point. Room is comfortable, enjoy the facilities there, good spa, swimming pool. Breakfast has variety of selection. But the next door is bit noisy, complained then quiet a while, next day start again.

Helpful?
Thank Cindylsc
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Cindylsc, Thank you for your review and glad to hear that everything has been good. I'm sorry that your rest was disturbed by your next door neighbor. We do have a 'sleep' concierge - staff who walks around the hotel at night to ensure that there is minimum disturbance to a guest's rest and we will do our best... More 

Singapore, Singapore
1 review
4 of 5 stars Reviewed 2 weeks ago

Service staff provides a good level of service. The room is great and the breakfast variety is acceptable for my 2 nights stay. The staff at the Business Centre provided prompt service when I needed to print copies of an important document.

Review collected in partnership with this hotel

Helpful?
Thank Soh S
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Soh S, Thank your for staying with us during your recent visit to Medan. I'm glad to hear that you have had a nice stay. Hope to welcome you back to our hotel soon. Kind regards, Silvey Tangkilisan General Manager More 

Rotterdam, The Netherlands
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We used the hotel as a stopover to- and back from Bukit Lawang. We rented scooters which where delivered at the hotel and picked up again at the hotel when we came back. Really enjoyed the luxury of the hotel before and after our jungletrip!

Review collected in partnership with this hotel

Helpful?
Thank arminkrijgsman
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear arminkrigjsman, Thank you for our review! We are sure glad to hear that you have really enjoyed your stay at our hotel. We do offer different spa promotions every 3 months, so do check them out on your next visit to Medan. Warm regards, Silvey Tangkilisan General Manager More 

Depok
1 review
4 of 5 stars Reviewed 3 weeks ago

So many culinary that you can try within walking distance, be it a decent cafe like Tip Top or food hawker like the famous Sate Padang and Martabak Gapa in Perniagaan street. Some famous spots can be reached by walk - such as Tjong A Fie.

Review collected in partnership with this hotel

Helpful?
Thank prita710
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear prita710, Such a culinary journey that you have had in Medan :) At the hotel, we also have variety of restaurants, such as a 24-hour Coffee Shop, Chinese Restaurants, outdoor (Alfresco) and iconic dining at D'Heritage. The later is the original town hall of Medan dated back to 1909. The clock at the dome of D'Heritage was donated by... More 

Questions? Get answers from hotel staff and past guests. Ask a question

199 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (188)
Viewed
Family/play areas (2)
Viewed
Pool/beach area (6)
Viewed
Dining (8)
Viewed
Hotel & grounds (18)
Viewed
Room/suite (46)
Viewed
Bathroom (16)
Viewed
View from room (25)
Viewed
Business center/function rooms (1)
Viewed
Other (66)

Management photos: Courtesy of the property manager

Viewed
All management photos (11)
Viewed
Hotel & grounds (1)
Viewed
Room/suite (4)
Viewed
Dining (2)
Viewed
Other (4)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Medan hotels
0.8 mi away
JW Marriott Hotel Medan
0.8 mi away
Grand Swiss-Belhotel Medan
0.2 mi away
Hotel Aryaduta Medan
Hotel Aryaduta Medan
#8 of 63 in Medan
4.0 of 5 stars 372 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Hotel Santika Premiere Dyandra Medan
13.5 mi away
Hotel Deli River
Hotel Deli River
#2 of 63 in Medan
4.5 of 5 stars 192 reviews
0.7 mi away
Swiss-Belinn Medan
Swiss-Belinn Medan
#13 of 63 in Medan
3.5 of 5 stars 367 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay