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All 56 Medan hotels

Grand Aston City Hall Hotel & Serviced Residences

Balai Kota No. 1, Medan 20112, Indonesia
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79%
Ranked #5 of 56 hotels in Medan
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
FabienneBC Paris, France
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229 people have reviewed this hotel

Traveler rating
    71
    108
    33
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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Paris, France
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed 2 nights at Grand Aston in Medan on our way back and forth Bukit Lawang, we had a friendly and efficient welcome, our room was spotless and pleasant, great bed, and the buffet breakfast is a real treat! The staff is really friendly and efficient, just a little hic-up with time needed to get the luggage down at... More

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This is the best hotel in Medan the receptionist and all the housekeeping staff very professional and helpful upon my stay about 4 days in the 3 bedroom Apartment I like to says thank you very much for the excellent service # Taressa,Cindy,Raymond u all very good miss u......Muahh..!!

Was this review helpful? Yes 2
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I booked this hotel due to their perfect location, just in the central. However the interior doesn't look like 5* hotel. The room is standard, nothing special. when I check in to the room, I found the bed wasn't clean enough, there is black spot in the bed sheets and its disgusting.. look like they did change for more than... More

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Viareggio, Italy
Top Contributor
57 reviews 57 reviews
21 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

If for any reason you are not choosing the Marriott hotel then the Aston is really the only alternative decent choice you have in this uncivilised city of Medan. The hotel is situated in the city centre, close to a new shopping center and to the train station that lead to the airport (although walking is not strictly recommended€

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Lake Elsinore, California
1 review
5 of 5 stars Reviewed 2 weeks ago

My wife and I were looking forward to our stay at the Grand Aston as a bit of comfort and luxury on both ends of a trip to the jungle. And it was pretty much perfect. The price was amazing. The rooms were not huge, but were clean and comfortable. The pool was nice, especially the fact that it stayed... More

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GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Christopher B, Thank you for choosing our hotel as your accommodation preference. I'm glad to hear that you spent a great time exploring Medan and North Sumatra. 'Till your next visit to Medan, Rizky Dermawan More

Jakarta, Indonesia
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for one night only for attending wedding party of a friend, at deluxe corner room with modern decor and comfort bed. The only thing that need improvement is the breakfast selection and staff readiness during breakfast time. It's difficult to get your scramble egg or omellette since none of them ready on the stall!

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GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Sigarfield, Thank you for mentioning the experience you had during breakfast. We will take note and pay full attention to get the breakfast buffet ready on time. Other than that, I hope we have given you delightful moment during your stay here at Grand Aston City Hall Medan. Warmest Regards, Rizky Dermawan More

Jakarta, Indonesia
Contributor
12 reviews 12 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here 2 times for business trip, both in hotel and apartment. All I could say that I was impressed. I like the interior design of this hotel which was very classy and elegant. The room itself was big, clean, and comfortable. They provided best amenities in each room. Staffs were very friendly and helpful. This hotel was centrally located.... More

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GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear vicentia_yunita, Thank you for taking time to write for us! Glad to know you had a great time staying with us. Hopefully our facilities and services meet your expectation. See you again soon in your next visit. Cheers, Rizky Dermawan More

Jakarta, Indonesia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Recently I had my second stay this year at the Grand Aston in Medan, its great location close to the airport train station and the new Mall and also close to were I was working, so location for me was great. architecturally the hotel is quite an impressive and a bit of landmark, door and reception staff are very helpful,... More

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GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear David S, Thank you for taking time to write us a review. I apologize for the bad experience you had during breakfast. We have amended the kitchen manning accordingly, hence all buffet stations are ready by 6.30 AM. Coffee promotion during breakfast has been taken out, premium coffee such as Cappuccino and Latte are now served on request with... More

Indonesia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

When you come visit medan, you've got to stay here. There's no hotel in medan with better location than Aston medan. This place is very close to almost all the famous culinary in town such as: Durian Ucok, Merdeka walk, berniaga street food, selat panjang and semarang street food, S parman street where kwetiauw apeng is located, walking distance to... More

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GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Ms. Dian S, Thank you for writing us such a lovely review. Glad to hear that our central location has given you an easy access to explore Medan's culinary. If there's anything we can do to add up our services, please do not hesitate to write us again. We hope to see you again soon! Rizky Dermawan More

Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Hotel is located opposite Merdeka Walk Food Stalls but crossing the heavy traffic road to Merdeka Walk is very dangerous.The Medan train station is 10 minutes walk from the hotel.I checked in the hotel on 26 July 2014 for 4 days 3 nights stay with breakfasts.The hotel was quite clean but when stepped out of the elevator to my room,... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Hang Meng L, Thank you for your constructive review. I will look into why you were not assisted with the restaurant reservations our concierge usually handles these requests. About the swimming pool, i will follow up with Cityhall Club our third party swimming pool operator and check to see the cleanliness is up to our standards. We had around... More

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Additional Information about Grand Aston City Hall Hotel & Serviced Residences

Address: Balai Kota No. 1, Medan 20112, Indonesia
Location: Indonesia > Sumatra > North Sumatra > Medan
Price Range (Based on Average Rates): $
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Also Known As:
Grand Aston City Hall Hotel And Serviced Residences

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style
#3 Business Hotel in Medan
Official Description (provided by the hotel)
A contemporary true Grand Hotel committed to the highest international standards with a wide range of facilities such as state-of-the-art meeting rooms and conference center with break rooms, spa suites, serviced apartments, various restaurant and lounge and Medan’s most complete Thalasso spa facility, non-smoking floor, money exchange, luggage room, The Arcades shopping, laundry & dry cleaning, travel agent, car rental service, wireless internet access, 24 hour operator, doctor on call, manger on duty, room service, guarded covered car park. ... more   less 
Number of rooms
205

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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