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Grand Aston City Hall Hotel & Serviced Residences

#3 of 60 Hotels in Medan
Certificate of Excellence
Balai Kota No. 1, Medan 20112, Indonesia
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1 room 1 guest
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Grand Aston City Hall Hotel & Serviced Residences
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366 Reviews from our TripAdvisor Community

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Traveler rating
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    184
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
  • All months
    (366)
  • Mar-May only
    (114)
  • Jun-Aug only
    (119)
  • Sep-Nov only
    (62)
  • Dec-Feb only
    (71)
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A TripAdvisor Member
4 of 5 stars Reviewed 2 days ago NEW

Feel welcomed even as you enter the main entrance. Front desk staff are very pleasant and efficient. They reflect the image of your hotel. The room service was good and so was the the buffet breakfast. However, pls ensure that things like hotel water kettle are in place rather than we requesting for it.

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Singapore
Level Contributor
68 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This hotel is one of the best in Medan. The hotel is well located just across the road of the biggest mall - Centrepoint and also some al-fresco style eateries. For the party goer, there is a club which is linked to the hotel. The breakfast has good buffet spread with some typical Indonesian dishes to crave for. The service... More 

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Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I spent few days for some business trips to Medan and I always choose this hotel. Large and spacious, it is located in the very heart of Medan. Not so far away from train station which can bring you directly to Kualanamu Airport.

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GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Felix Z, Thank you for always choosing to stay with us on your business trips to Medan :) Do you know that we also have serviced apartments which is ideal for stay with family on a vacation? We have one, two and three-bedroom types for you to choose from. We look forward to seeing you again soon! :) Warm... More 

Munich, Germany
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel seems to have a high prestige within Medan. Every Medan person we talked to was impressed that we spend a night at this hotel. To us it was nothing special, honestly. The interior furnishing of the room we had was a little jaded. Breakfast in the restaurant was very hectic, in an uncomfortable atmosphere and the personnel was... More 

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GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Daftdairyman, Thanks for taking the time to write us a feedback. I do apologize if you did not have the best of time during your stay. It's true that during high occupancy period, our breakfast tends to get overcrowded and we will try to anticipate it better in the future by opening additional breakfast venue. We will also strive... More 

Jakarta, Indonesia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I stayed here for business trip. Room and other facilities are great, it's worth for the price. This hotel is located at central city and very closed to shopping centers and rail station to airport. Minus thing : breakfast area is too small and feel so crowded.

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GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Budi_Sujono, Thank you for choosing to stay with us on your last business trip. Glad to hear that you have enjoyed your stay. Due to the high occupancy during your stay, breakfast was crowded and we will try to anticipate it better by opening additional breakfast venue during peak period. Hope to welcoming you back again soon! Kind regards,... More 

Doha
1 review
5 of 5 stars Reviewed 4 weeks ago

Beyond expectation! Very pleasant stay, clean bed sheets and tidy room. The local food they provided during the breakfast was fantastic and another plus point is, the hotel is only few steps away from Merdeka Walk.

Review collected in partnership with this hotel

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GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Riza562, Thanks for the feedback and glad to hear that you have had a great time staying at our hotel. If you haven't had the chance on your last visit, I hope on your next you will be able to explore our facilities, such as our gym and spa. Hope to see you again soon! Kind regards, Silvey Tangkilisan... More 

Hertford, United Kingdom
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Second visit to this Hotel and Apartments I am still here at the moment with some spare time so I thought i would submit this review. It's the best place to stay if you are traveling with family and need to stay in Medan. Very close to Shopping Malls and Restaurants. Excellent Spa great value Reflexology Rp 170,000, full Massage... More 

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GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear horasmedan, Thank you for taking the time to write such detailed feedback and I took pleasure in sharing it with our team :) We hope to welcome you again soon to Grand Aston City Hall Medan. Please send my regards to your lovely family. Warm regards, Silvey Tangkilisan General Manager More 

Jakarta, Indonesia
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Checked-in late from Toba around 10PM on tired condition and felt having nice breeze when front desk staff said I had upgraded room :) - thank you! My first visit in Medan and found staffs are friendly, helpful and smiling. A non-smoking room at 11th floor is spacious. Bed quality is good. Towels (2 bath towels, 2 hand towels, 2... More 

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GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear ejBajaj, I'm glad that you have had a pleasant time staying at our hotel. Yes, Medan is a culinary city, but on your next stay you might want to give our hotel's very own restaurant a try. I highly recommended our Chinese Restaurant - Ji Long :) Look forward to seeing you again! Kind regards, Silvey Tangkilisan General Manager More 

Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed July 26, 2015

It's a good hotel with exceptional service. The only minor issue is that in a non-smoking room you can still smell tobacco through air conditioning, so no point really. Other than that, no complaints. Lovely staff, they treat you like royalty, lovely swimming pool, good location, clean rooms and you get everything you need. The pictures are realistic, rooms look... More 

Review collected in partnership with this hotel

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GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Gorgec Z, Thanks for the feedback and glad to hear that you have enjoyed our services. I do apologize for the cigarette smell. We do provide an ionizer on request and on your next visit, if the smell still bothers you, do ask for one. Hope to see you again soon! Kind regards, Silvey Tangkilisan General Manager More 

Batam, Indonesia
1 review
5 of 5 stars Reviewed July 25, 2015

Bravo! Everything is perfect from the beginning. The management was very helpful. The location is near to the train station. In the evening we could go to the lapangan merdeka to taste the local foods. We will come back for sure.

Review collected in partnership with this hotel

Was this review helpful? Yes
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Imella A, Thank you and hope to see you again soon! Warmest regards, Silvey Tangkilisan General Manager More 

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