hotel garuda citra was located in the midst fo medan city. However, we were unhappy with the service that was given. this hotel was perbooked for us through our malaysia tour agency when we requested to be somewhere in town. Unfortunately, the standard rooms do not come with hot shower . the rooms looked more like cheap lodges. the reception counter could not help much when we wanted a change for deluxe rooms. they demanded that we should pay extra when we requested for rooms with hot showers. they demanded that we pay 30 % of our booking charges even though we were not taking the rooms. after contacting our malaysia agent, we were taken to another hotel- hotel perintis which gave superb treatment for a three star hotel. the rooms had tea making facilities and mini fridge. more