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All 58 Medan hotels

Grand Swiss-Belhotel Medan

4.5 of 5 Hotel   |   Jalan S. Parman 217, Medan 20152, Indonesia
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Ranked #4 of 58 Hotels in Medan
A recent review
5 of 5 stars reviewed today
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325 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed today NEW via mobile

All of the staff is very helpful and friendly. Always greet me and smile to me when i go down to lobby. The Edge restaurant also have great view on the top of the building as well. I definitely will chose this hotel if i visit Medan in the future. Don't worry you won't bore, a mall name Cabridge attached... More 

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Singapore, Singapore
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hotel room are clean,Hotel staff are very friendly and helpful. Staff service is 5* hotel service. Lots of eateries around. There is a mall nearby call Sun Plaza. The room are clean and good. Room service is fast and not ex

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for staying with us and for taking the time to post your comment on TripAdvisor. We are delighted to read that you had an enjoyable stay in our hotel; your comments on the location, cleanliness of the room, friendliness and 5* service provided by our... More 

Singapore, Singapore
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed December 22, 2014

Hotel room is reasonably clean. Hotel staff are very friendly and helpful. Staff service is 5* hotel service. Lots of eateries around. Sun plaza is at walking distance too. We ate at Garuda restaurant where food was great.

Review collected in partnership with this hotel

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your stay in Medan and for taking the time to post your comment on TripAdvisor. We are pleased to read that you had an enjoyable stay in our hotel, your comments on the location, cleanliness... More 

Bogor, Indonesia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 22, 2014

Staying 2 nights in this hotel. This is the cheapest 5 star hotel I've ever stayed with all the facilities and services. The hotel located in a very strategic location and connected to Cambridge mall, so it is very easy to find foods and everything needed since there is Brastagi supermarket inside the hotel. I found it very helpful for... More 

Was this review helpful? Yes 1
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! Thank you for choosing Grand Swiss-Belhotel Medan as your preferred accommodation and we sincerely appreciate you taking the time to inform us of your experience during your recent visit in Medan. We are very pleased to read that you had an enjoyable stay with us and particularly value our hotel. It... More 

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 16, 2014

Don't get fooled by pictures of the restaurant (The Edge) at the top floor. The floor was was sticky and when i arrived at this place there was no one at the front office so i have to find a waiter myself if want to be seated. The place is terrible and they have the worst service i've ever experienced.... More 

Was this review helpful? Yes 1
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! Thank you very much for your valuable feedback. We apologize sincerely for failing to meet your expectations during your recent stay with us; we recognize that we came short to fulfill your needs and that we have disappointed you on that occasion. However we have to explain to you our hotel... More 

1 review
5 of 5 stars Reviewed December 15, 2014

Have a great time stayed in this hotel. Free upgrate to executive floor and having a relax and simple meal in the top floor breeze restaurant with excellent city view ! We have an early flight to catch and the staff offer us take away breakfast!

Review collected in partnership with this hotel

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. We are very pleased to read that you have had an enjoyable stay with us. It is gratifying to... More 

Top Contributor
54 reviews 54 reviews
42 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed December 12, 2014

When i came, very full at receptionist, 2 person still Q. I stand to Q. Around 10 minutes 2 person who Q before I, go to his friend who still in check in process. And they give him (his friend) their ID (KTP), after talked. After that 2 new person came and they stand in front of me.... OMG what's... More 

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GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for staying with us and for taking the time to post your comment on TripAdvisor. Regarding your comment about the c/in process we would like to offer our sincerest apologies and we would like to ensure you that this is not at all a reflection... More 

Bandung, Jawa Barat, Indonesia
Contributor
16 reviews 16 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 12, 2014

It's easy to find foods and drinks. A five-star hotel with mall next to it. There's also famous supermarket in Medan in the mall, so we can easily grab our daily necessities there. I would definitely stay here again.

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for staying with us and for taking the time to post your comment on TripAdvisor. We are delighted to read that you had an enjoyable stay in our hotel and found that the location to be convenient to your needs. It was a real pleasure... More 

Jakarta, Indonesia
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 11, 2014

I was there for my business trip. The hotel is cozy but need to build a larger lobby and add some extra sofa there. The staff is friendly and the rooftop restaurant was great. Just a walk away from the mall and had a direct way to the mall.

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. We are very pleased to read that you have had an enjoyable stay with us. It is gratifying to... More 

Bandung, Indonesia
Senior Contributor
30 reviews 30 reviews
27 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 4, 2014

This hotel is really strategic and located in the middle of a mall. The room is really wide and complete and off course, comfortable. Food that is provided complete, delicious and variative. The friendly employees make us comfortable to stay. But if I want to use my celluler phone to call, it is hard and difficult to get the good... More 

Was this review helpful? Yes 1
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Mr. Parlindungan M, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. Thank you for the positive feedback regarding our room, the variety of the food, the friendliness of our... More 

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Additional Information about Grand Swiss-Belhotel Medan

Address: Jalan S. Parman 217, Medan 20152, Indonesia
Phone Number:
Location: Indonesia > Sumatra > North Sumatra > Medan
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Grand Swiss-Belhotel Medan 4.5*
Number of rooms: 242
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Also Known As:
Grand Swiss-Belhotel Medan Hotel Medan
Hotel Style:
#2 Spa Hotel in Medan
#3 Business Hotel in Medan
#3 Luxury Hotel in Medan

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