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Grand Swiss-Belhotel Medan

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Jalan S. Parman 217, Medan 20152, Indonesia
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Grand Swiss-Belhotel Medan
Best prices for: 1 room 1 guest
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Ranked #5 of 58 Hotels in Medan
A recent review
5 of 5 stars reviewed 2 weeks ago
ellenj478 Manado, Indonesia
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348 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tangerang, Indonesia
2 reviews
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I went to Medan for business purpose which required a lot of communication. Much to my regret, i picked a wrong hotel. 1. Phone signals suck that i can barely make smooth phone calls. FYI, i am using Kartu Halo from Tsel, Matrix from Indosat and XL card, out of which none can operate well. 2. Wifi is super slow... More 

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest greetings from Grand Swiss-Belhotel Medan! Please allow us to take this opportunity to thank you for having selected Grand Swiss-Belhotel Medan as your preferred destination for your recent stay in Medan and for taking the time to post your comment on TripAdvisor. First of all let us apologize to you sincerely as you mentioned that you... More 

Manado, Indonesia
1 review
5 of 5 stars Reviewed 2 weeks ago

A very good service I experienced here in Grand Swiss Belhotel Medan. The staffs there are friendly and very helpful. The 1 night we spent here was excellent. In addition, the hotel was located at a very strategic places such as Cambridge Mall and also many other F&B place which sell local food. Will come back here for sure.

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. We are delighted to know that you had an excellent stay with us and that you particularly value our... More 

Surabaya, Indonesia
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

this is my another option hotel in Medan beside Aryaduta or Aston hotel, the hotel is link to the mall an a lot of cafe, restaurant and supermarket inside. check in was fast and simple, the room was adequate and well maintained. bed and pillows are comfy, everything works properly. free wifi breakfast has many food varieties, staffs are polite... More 

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. We are very pleased to read that you have had an enjoyable stay with us. It is gratifying to... More 

1 review
3 of 5 stars Reviewed 3 weeks ago

the location of the hotel is very strategic. At night we can enjoy 2 scoops of chocolate ice cream in the swiss bell cafe. In the next day we can swim in the swimming pool. We are very happy to stay at the hotel.

Review collected in partnership with this hotel

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Dedy A, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for staying with us and for taking the time to post your comment on TripAdvisor. Regarding your comment about the ants u saw around your room we would like to offer our sincerest apologies and we would like to ensure you that this is not... More 

Medan, Indonesia
1 review
5 of 5 stars Reviewed 4 weeks ago

Dear a Staff , Thankyou for your service , Your knowledge , And The other staff in Else department is very kidness And welcoming to the other People. And I hope Receptionist have a good smile adn very friendly. and The Bellboy also very care to the guest and then i hope Grand swiss-bellhotel medan is more better. Thankyou !

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Ms. Dewi, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for staying with us and for taking the time to post your comment on TripAdvisor. We are delighted to read that you had an enjoyable stay in our hotel; your comments on the friendliness and service provided by our staffs are most gratifying and we... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Recommend it and is certainly 5 star hotel. Enjoyed the top floor restaurant food and views and the breakfast buffet was awesome.The rooms are modern,clean and comfortable. the service was quick and friendly.

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for staying with us and for taking the time to post your comment on TripAdvisor. We are delighted to read that you had an enjoyable stay in our hotel; your comments on the room, breakfast and service provided by our staffs and the atmosphere on... More 

Melbourne, Australia
Contributor
15 reviews 15 reviews
13 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Pros: 1) Location (next to Cambridge Mall for food. There's even grocery store avail downstairs) 2) Convenient transport arrangement upon request 3) Clean, quiet room floor 3) Variety of breakfast choices Cons: 1) THE POOL That was the worst experience we encountered throughout our stay. The surrounding were just dirty with all the leftovers of wet towels, food wrappers. We... More 

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for staying with us and for taking the time to post your comment on TripAdvisor. Thank you so much for your kind comments on the convenient transport arrangement, cleanliness of the room, breakfast variety and found the location to be convenient for your needs. Regarding... More 

Contributor
16 reviews 16 reviews
5 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

The hotel adjacent with Cambrige Mall. This mall have many cafe and restaurants but not for shoping. If we need for shoping, we have to take a walk to another mall about 500 m. The room are cozy. Sometime in the loby a little bit quite.

Review collected in partnership with this hotel

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Mr. David M, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your stay in Medan and for taking the time to post your comment on TripAdvisor. We are pleased to read that you had an enjoyable stay in our hotel, your comments on the location,... More 

Jakarta, Indonesia
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed February 19, 2015

Stayed one night and whole experience was positive. No problem with checked-in: fast and easy. Experienced the deluxe room and still well maintained, the carpet and mini sofa were kept clean. The room was facing the apartment and swimming pool. Sleeping experience could have been better with firm bedding. Bathroom was large with bath-tub and shower - amenities were also... More 

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in the city and for taking the time to post your comment on TripAdvisor. We are very pleased to read that you had an enjoyable stay with us. It is gratifying to... More 

Seattle, WA
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 18, 2015

This hotel is average. Unfortunately, the location and security are not up to par. Anyone can enter and there is no security in the elevators so anyone from the street can enter from the front of the hotel or through the mall and access the elevator bank to all floors. The rooms are okay, but the carpet and walls are... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Many sincere thanks for posting your comments on the TripAdvisor. We feel disappointed that you did not fully enjoy your stay with us and rest assured that we have taken your comments on board. Please accept our sincerest apologies for your valid comments and rest assured that we have already taken corrective action to replace the carpet... More 

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