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Grand Swiss-Belhotel Medan

#4 of 60 Hotels in Medan
Certificate of Excellence
4.5 of 5
Hotel website
Jalan S. Parman 217, Medan 20152, Indonesia
Grand Swiss-Belhotel Medan
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Ranked #4 of 60 Hotels in Medan
Certificate of Excellence
A recent review
5 of 5 stars reviewed 3 days ago
Charles S The Netherlands
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400 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
  • All months
    (400)
  • Mar-May only
    (115)
  • Jun-Aug only
    (113)
  • Sep-Nov only
    (84)
  • Dec-Feb only
    (88)
All months
The Netherlands
1 review
5 of 5 stars Reviewed 3 days ago NEW

friendly receptionist staff and security staff, clean rooms, centraal gelegen in centrum stad met free shuttle naar train station. Special thanks to telephone operator staff Mr. Satia Wira to help me about tourist information in Medan

Was this review helpful? Yes
Singapore, Singapore
1 review
5 of 5 stars Reviewed 5 days ago NEW

I checked into the hotel last weekend and I must say that I had a great experience. Few things that I would like to highlight:- 1) Housekeeping- The associate was really prompt. I called housekeeping to pick up my laundry for pressing not only once but twice- It was almost immediate right after the phone call. I was impressed by... More 

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GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! Thank you for choosing Grand Swiss-Belhotel Medan as your preferred accommodation and we sincerely appreciate you taking the time to inform us of your experience during your recent visit in Medan. We are very pleased to read that you had an enjoyable stay with us and particularly value our hotel. It... More 

Sydney, Australia
Level Contributor
73 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The hotel was clean and the room was a decent size however the accommodation deserves a much needed refurbishment. Maybe this isn't too much of a shock for a city such as Medan. The inclusive breakfast was very satisfying and there was a lot of choice to be had. The staff were pleasant but as seen on previous reviews they... More 

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GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest greetings from Grand Swiss-Belhotel Medan! Thank you very much for posting your comments on TripAdvisor and thank you very much for your valuable feedback. We are very pleased to know that you enjoyed your spacious room, variety of our buffet breakfast, spa and found there is a mall adjacent to the hotel. We have taken good... More 

London, United Kingdom
Level Contributor
158 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

One of those hotels that hasn't bothered upgrading/ having makeover as I imagine competition isn't that stiff in Medan, I see it ranks high here and we didn't have much choice in Medan, rooms felt dated, so did foyer and most of hot, rooftop bar area was dark and so overpriced, outrageous prices for Indonesia, pool area is okay with... More 

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Thank you very much for your kind comment about the friendliness of our staff as well as your satisfaction regarding our breakfast. For your info last year we have started a very thorough preventive room maintenance program for the whole hotel that is expected to last until end of this year and compassing hotel rooms, hotel public... More 

Noosa, Australia
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First of all Medan is no tourism hub so any hotel that appeals to typical western expectations is doing well. The city is quite dirty (dirtier than any Vietnam city we visited) and with many unfinished buildings. We stayed for 1 night before we took off into the jungle for a 4 day trek and it was the day of... More 

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GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. Thank you very much for your kind comment about the service from our staff as well as your satisfaction... More 

Dallas, Texas
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel overall is nice but it clearly needs a refresh. Wallpaper is peeling in some spots and grout in bathroom is stained. Room is spacious and comfortable. Good complementary breakfast; a wide variety of local and western cuisines. The hotel pipes rather irritating music in all the hallways. I stayed in 1701 and could hear rap music during the... More 

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest greetings from Grand Swiss-Belhotel Medan! Thank you very much for posting your comments on TripAdvisor and thank you very much for your valuable feedback. We are very pleased to know that you enjoyed your spacious room and the variety of our buffet breakfast. We have taken good note of your remarks for some of our facilities... More 

Jakarta, Indonesia
Level Contributor
52 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Location was Great because shopping mall next to the hotel and surrounding the hotel is Kampung Keling area which is one of best place to find unique and special food in Medan .Comfortable bed with spacious room and bathroom. Two thumbs up. Breakfast was good taste . I'm very recommended this hotel if you have plan to visit Medan

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. We are delighted to learn that you had an excellent stay with us and that you particularly value our... More 

Singapore, Singapore
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed there for 2d1n before making our way to Berastagi. The rooms are a good size and comfortable. Cambridge Mall next to the hotel is convenient as we managed to have dinner on the first night and do some last minute shopping prior to check out. The hotel breakfast was also good. The children enjoyed swimming at the pool... More 

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for staying with us and for taking the time to post your comment on TripAdvisor. We are delighted to read that you had an enjoyable stay in our hotel; your comments on the room, breakfast, swimming pool, top floor The Edge restaurant and the location... More 

Binningup, Australia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We chose this hotel as a bit of a treat at the end of our Sumatra trip and it proved to be a good choice for us. The staff were excellent in all areas, the room pretty much what we expected for the price. We lashed out for our anniversary with a meal at the rooftop restaurant and had a... More 

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Mr. Niel T, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. As far as your feedback regarding our lifts being relatively slow we would like to let you know... More 

Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

It was located right in the city centre..and had a connecting door to the cambridge mall makes it easier to find food,drink,starbucks and variety of indonesian food franchises. Comfortable and spacious room..the air conditioner could have been improved to be cooler though..

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. We are delighted to learn that you had an excellent stay with us and that you particularly value our... More 

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