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Grand Swiss-Belhotel Medan

#4 of 60 Hotels in Medan
Certificate of Excellence
Jalan S. Parman 217, Medan 20152, Indonesia
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1 room 1 guest
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Grand Swiss-Belhotel Medan
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431 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
  • All months
    (431)
  • Mar-May only
    (115)
  • Jun-Aug only
    (144)
  • Sep-Nov only
    (84)
  • Dec-Feb only
    (88)
All months
Level Contributor
1 review
5 of 5 stars Reviewed 5 days ago NEW

They had comfortable rooms with firm beds and great facilities, extensive breakfast bar and a great massage. We arrived late but this did not pose any observed problems. Room service at 11pm was great.

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. We are delighted to learn that you had an excellent stay with us and that you particularly value our... More 

Jakarta, Indonesia
1 review
1 of 5 stars Reviewed 6 days ago NEW

Cold welcoming staff, many bad surprises like such as 30% price increase if booking directly made in the hotel. The room smell bad (sewage smell from the bathroom). Even if I booked mid-standard room, it was very basic, no robe provided for e.g. Breakfast is very bad, no fresh juice, bothing tasty, only chinese food, very boring.. there are even... More 

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! Sincerest thanks for your constructive feedback that will help us greatly to continue improving our hotel operations. We have taken a very good note of all your comments and rest assured that we have initiated an appropriate corrective action. Looking forward to having you back again with us at our hotel!... More 

Singapore, Singapore
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This is my second time staying at this hotel. Arrived at around 9am and was allowed early check-in. Really pleased with that. I booked the "Superior Deluxe room", which was quite okay. The room was clean and neat when I went in. I was given a high floor as I had requested. The usual amenities were provided. The only thing... More 

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest greetings from Grand Swiss-Belhotel Medan! Thank you very much for posting your comments on TripAdvisor and thank you very much for your valuable feedback. We are very pleased for your kind comment about the cleanliness in the room and the service from our House Keeping staff. We have taken good note of your remarks for variety... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This hotel has a good service. But a little bit disappointing with reservation by their own website. I had paid 1,5 million for 3 nights. But they said the package just for 2 nights (I clearly believed they wrote minimum for 2 nights). They gave me deluxe superior room. It was huge and nice. They really knew how to treat... More 

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Mr. Ronald K, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. We are very pleased to read that you have had an enjoyable stay with us. It is gratifying... More 

jakarta
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

+ Great convenient location in city centre, next to Cambridge mall with direct access, walking distance to Sun Plaza and Jln Majapahit (where you can buy famous bika ambon and kue lapis). Easy to get taxi or becak motor from hotel. Around 10 mins drive from train station if you are taking express train from airport. - Cambridge mall is... More 

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. We are very pleased to read that you have had an enjoyable stay with us. It is gratifying to... More 

Singapore, Singapore
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stay 1 night & book thru Agoda. The Hotel is clean with full amenities. We are spoil with choices on breakfast... As we book for 3person with extra bed. The ensure all the items available for 3persons.

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! Thank you for choosing Grand Swiss-Belhotel Medan as your preferred accommodation and we sincerely appreciate you taking the time to inform us of your experience during your recent visit in Medan. We are very pleased to read that you had an enjoyable stay with us and particularly value our hotel. It... More 

Jakarta, Indonesia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stay two night here, Room is nice and clean with glass working table, best chair for chat and work. New carpet and wallpaper make room better. Staff helful and friendly. Food with many choise and well set up. Recomend for stay in this hotel.

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. We are very pleased to read that you have had an enjoyable stay with us. It is gratifying to... More 

Philippines
1 review
5 of 5 stars Reviewed 3 weeks ago

we stayed there for 3 nights,everything was very good and pleasant staff.very helpful for giving information and they help and escort me to find the nearest money changer.absolutely will come back if i come to medan again.

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for staying with us and for taking the time to post your comment on TripAdvisor. We are delighted to read that you had an enjoyable stay in our hotel; your comments on the service provided by our staffs are most gratifying and we will share... More 

Batam, Indonesia
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel itself is just okay for me. Was not impressed with the lobby area when I arrived. Room is pretty spacious but feel like there are some stuff missing. The room seem poorly maintained. But overall, still acceptable. I guess I expected a bit more for hotel of such stature. The location is awesome. Connected to Cambridge mall. Not... More 

Was this review helpful? Yes 1
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest greetings from Grand Swiss-Belhotel Medan! Thank you very much for posting your comments on TripAdvisor and thank you very much for your valuable feedback. We are very pleased to know that you enjoyed your stay with us and that u valued our hotel, breakfast buffet, gym, free shuttle service to the train station and found the... More 

2 reviews
5 of 5 stars Reviewed July 26, 2015

I stay with my family for holiday... This hotel complite with mall, nice restaurant, pool and spa... Room is clean and bathroom with bathtube... I and family enjoy stay here.... Next holiday will back to medan and will stay at this hotel....

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for staying with us and for taking the time to post your comment on TripAdvisor. We are delighted to read that you and your family had an enjoyable stay in our hotel; your comments on the room, restaurant, swimming pool and the location are most... More 

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