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All 56 Medan hotels

Grand Swiss-Belhotel Medan

4.5 of 5 Hotel   |   Jalan S. Parman 217, Medan 20152, Indonesia
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Ranked #3 of 56 Hotels in Medan
A recent review
5 of 5 stars reviewed 1 week ago
Vania A Medan indonesia
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286 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Medan indonesia
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

spend a week end here and they have a special offer for saturday - sunday . cheaper to book directly to the hotel than buy online. this hotel location is super b. its centrally located in medan city. breakfast was delicious . this hotel its joined with mall, not really a big mall, dont have a department store, but have... More

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GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Vania A, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in the city and for taking the time to post your comment on TripAdvisor. We are very pleased to read that you had an enjoyable stay with us. It is gratifying to... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

What a place to stay! A peaceful haven away from the hustle and bustle of Medan. The staff are absolutely lovely, the room spotless and all the facilites just gorgeous. Highly recommend a massage, affordable and luxurious way to recover from a long flight!

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GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Carly D, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your stay in the city and for taking the time to post your comment on TripAdvisor. We are pleased to read that you had an enjoyable stay in our hotel; your comments on the facilities,... More

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This hotel very strategic loction. u don't woory about eat. because this hotel join with mall.. And if u want buy snack. in this place have "Berastaghi market". for service, this hotel very profesional. u must try this hotel...

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GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Mr. Hendra, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. We are delighted to learn that you had an excellent stay with us and that you particularly value our... More

Kuala Lumpur, Malaysia
Contributor
19 reviews 19 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 2 weeks ago

dear travelers, kindly ensure that your food is prepared hygienically in this hotel, as i found a long strain of hair in my noodles which was specially prepared for me. Indeed it was "special". it was the most disgusting foreign object you may want to have in your food. based on this incident, i am very skeptical of whats going... More

Was this review helpful? Yes 1
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Mr. Yahna, Your comments are well received with sincere thanks from all of us here in our hotel as we believe that with constructive feedback such as yours we will improve our service. Indeed you are very right to mention in your comments that you found hair in your vegetarian meal as you had requested our staff to specially... More

Singapore, Singapore
Contributor
14 reviews 14 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had no troubled to check in even I arrived earlier before 2 pm. The service counter staff were very friendly. Checking in just within 10 minutes. This hotel is just located in the heart of Medan and also next to to the shopping mall. This would enable me to go around for the shopping and looking for food for... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for staying with us and for taking the time to post your comment on TripAdvisor. We are delighted to read that you had an enjoyable stay in our hotel; your comments on the location, room, facilities and service are most gratifying and we will share... More

1 review
2 of 5 stars Reviewed 2 weeks ago

The most recommended hotel in Medan by many, but I supposed my expectations were of a 5-star experience. I should say the neighborhood is not bad, it is convenient, right next to a small mall! The hotel is really old, I would recommend a well make-over. The hotel is quite dark, has it's mood, but needs to feel cleaner. Going... More

Review collected in partnership with this hotel

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, We thank you very much for your valuable comments as it will help us to further improve our services. Our hotel has a strong culture of warm hospitality, sincere service from the heart, passion for professionalism and those core values have been the foundation for our market leader status in the city for the past few years.... More

1 review
5 of 5 stars Reviewed 2 weeks ago

I enjoyed staying here. Everything within reach. Ive stayed in so called excellent hotels in Medan but none is as best as Grand Swiss-Belhotel Medan. Looking to stay again whenever in Medan.The staff gave a very good service and with all smiles. A very relaxing stay. The room fantastic and very comfortable. Keep it up.

Review collected in partnership with this hotel

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Mr. Ravindran M, Warmest greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. We are very pleased to read that you had an enjoyable stay with us. It is gratifying to... More

A TripAdvisor Member
5 of 5 stars Reviewed 3 weeks ago

We arrive at 7.30 pm. Today. Check our booking status. We was attend by receptionist name Florence. She is very soft and patience. Excellent receptionist! Everything was very smooth. We got like what we have requested. Corner Room with high floor. We got Room 1503. Was amazing!.. Nice bed, a.c , bath Room. We request for extra bed for 350000... More

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. We are delighted to hear that you enjoyed our hotel and that you were very pleased with the attitude... More

Jakarta, Indonesia
Top Contributor
77 reviews 77 reviews
35 hotel reviews
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed 3 weeks ago

One place with shopping mall. The room was spacious, and very clean. Breakfast menu was various, and good. Things need to be improve are, they need more receptionist during peak time, and my cell phone signal was very weak. My calls dropped very often. I thing they should have extra signal repeater inside

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest greetings from Grand Swiss-Bel hotel Medan! We would like to thank you for staying with us and for taking the time to post your comment on TripAdvisor. We are pleased to know that you had an enjoyable stay in our hotel; your comments on the location, room and breakfast are most gratifying and we will share... More

Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Good location. However, the hotel is old and needs refurbishing but I feel the owner would not care as the hotel is always fully booked with government bodies. So if you are on a holiday, this is not the place to relax. The coffee house spread is good but don't expect too much on service especially the hostess. F &... More

Review collected in partnership with this hotel

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, We have taken note of your kind feedback and we would like to offer you our sincerest apologies regarding your experience in our hotel. We regret deeply the fact that you had to check – out at our hotel earlier and stayed in the competition as we strive daily to exceed guest expectations but clearly in your... More

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Additional Information about Grand Swiss-Belhotel Medan

Address: Jalan S. Parman 217, Medan 20152, Indonesia
Phone Number:
Location: Indonesia > Sumatra > North Sumatra > Medan
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Grand Swiss-Belhotel Medan 4.5*
Number of rooms: 242
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Also Known As:
Grand Swiss-Belhotel Medan Hotel Medan

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