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Grand Swiss-Belhotel Medan

#4 of 63 Hotels in Medan
Certificate of Excellence
Jalan S. Parman 217, Medan 20152, Indonesia
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Grand Swiss-Belhotel Medan
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485 Reviews from our TripAdvisor Community

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Level Contributor
10 reviews
6 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

Great location, just a few minutes from Merdeka Station to get the train to airport. Had quite big and nice room. Conveniently located next to mall so I can just grab and do things I needed. Good breakfast. Just one lil downside, it's a bit difficult to get proper taxi from the hotel, they didn't have formal taxi station especially... More 

Helpful?
Thank Myako S
Indonesia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

A good hotel in the heart of City of Medan, nice view, small to medium room, good facility, and nice staff. they have roof top pool, small but quite good. Clean room, but the hall way a bit dark and gloomy..but the room is comfortable, overall is good..

Helpful?
Thank HeryAR
GSBM, Front Office Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! Thank you for choosing Grand Swiss-Belhotel Medan as your preferred accommodation and we sincerely appreciate you taking the time to inform us of your experience during your recent visit in Medan. We are very pleased to read that you had an enjoyable stay with us and particularly value our hotel. It... More 

Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

Ive been keeping this hotel stay for a special occasion. My birthday. Price was ok but i guess i was expecting more for what i paid. I found the room small and clean but it could have done with a good spring clean, rm2007 the desk chair looked like it had been borrowed from back office,paint splatter and possibly food... More 

Helpful?
Thank Steven S
GSBM, Front Office Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! Sincerest thanks for your constructive feedback that will help us greatly to continue improving our hotel operations. We have taken a very good note of all your comments and rest assured that we have initiated appropriate corrective action. Thank you very much for your good comments for the friendliness of our... More 

Cairns
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The rooms are nice and comfortable, service is great, but the food was average. I spent 1 night here on the way back from Bukit Lawang to be close to the airport. However, it was still 1-1.5 hours from the airport.

Helpful?
Thank Tori G
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! Thank you for choosing Grand Swiss-Belhotel Medan as your preferred accommodation and we sincerely appreciate you taking the time to inform us of your experience during your recent visit in Medan. We are very pleased to read that you had an enjoyable stay with us and particularly value our hotel. It... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

I was stay on 4th january in this hotel. The staff was very friendly, especially the reservation staff, he noted my reservation completely, he gave me a corner room in 2109. The room is very nice and tidy. I'm highly recommended this hotel to my friends.

Helpful?
Thank Emma H
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! Thank you for choosing Grand Swiss-Belhotel Medan as your preferred accommodation and we sincerely appreciate you taking the time to inform us of your experience during your recent visit in Medan. We are very pleased to read that you had an enjoyable stay with us and particularly value our hotel. It... More 

Jakarta, Indonesia
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This was my choice of hotel for business travels to Medan. Aside for its location, the service of the hotel itself was vary satisfactory during my previous visits. There is one thing that made my latest stay was not as enjoyable as before. I got up at 3 in the morning only to find that the a/c was leaking and... More 

Helpful?
Thank ferdiyan
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest greetings from Grand Swiss-Belhotel Medan! Thank you very much for posting your comments on TripAdvisor and thank you very much for your valuable feedback. We are very pleased to know that you choose to stay again in our hotel for your frequent business travel to Medan and that you find the service and the location up... More 

Jakarta, Indonesia
Level Contributor
27 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed December 27, 2015

I'm very lucky because they upgraded my room to Junior Suite which was veeeryy spacious. The wifi was free. The breakfast was very rich and delicious. You can even ask the chef to cook a custom spaghetti for you. One more things, the hotel is attached to Cambridge Shopping Mall!

Helpful?
Thank Junidani
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! Thank you for choosing Grand Swiss-Belhotel Medan as your preferred accommodation and we sincerely appreciate you taking the time to inform us of your experience during your recent visit in Medan. We are very pleased to read that you had an enjoyable stay with us and particularly value our hotel. It... More 

Level Contributor
4 reviews
4 of 5 stars Reviewed December 23, 2015 via mobile

good for bussiness travel.. clean room, huge bath room.. and delicious breakfast.. i have a beautifull view from my window to look the city. And there is a shuttle bus from hotel to airtport railink station, so we will not worry about lose the flight..

Helpful?
Thank zeckri e
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for staying with us and for taking the time to post your comment on TripAdvisor. We are delighted to read that you and your family had an enjoyable stay in our hotel; your comments on the cleanliness of the room, our buffet breakfast taste and... More 

Medan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 21, 2015 via mobile

1. No for food quality: the kitchen staff touch the ready to eat food with bare hand!! 2. No for hospitality: there's no smile from your staf, there's no staf who saying good morning to you, and the worse is there's one of your staff who using suit uniform(forget the name) he throwing coffee mug for nothing at the front... More 

Helpful?
1 Thank Rahmat R
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, We were humbled to see your comment on the TripAdvisor as well as we regret deeply the fact that you did not enjoy your experience with us; it is part of our hospitality DNA and hotel culture to exceed all guest expectations on daily basis and clearly with your good self we failed to do so. Please... More 

Singapore
1 review
3 of 5 stars Reviewed December 19, 2015

Just recently, I have spent about 5 days at Grand Swiss-Belhotel Medan with my mum and sister for visiting my daughter-in-law family. We had a connecting rooms as requested. The front desk staff and lobby staff are very friendly and helpful and the rooms are very clean except the toilet need to do some repair and maintenance. I was quite... More 

Helpful?
Thank grammy63
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. As far as your feedback regarding Gym facilities and also service at the massage and spa area, we are... More 

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