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All 56 Medan hotels

Grand Swiss-Belhotel Medan

4.5 of 5 Hotel   |   Jalan S. Parman 217, Medan 20152, Indonesia
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Ranked #5 of 56 Hotels in Medan
A recent review
3 of 5 stars reviewed 4 days ago
80bernadette18 Kuala Lumpur, Malaysia
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310 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kuala Lumpur, Malaysia
1 review
3 of 5 stars Reviewed 4 days ago NEW

Improvements can be made to the curtains needs to be changed, The curtains were stuck at the railings in room 1908 since we were there for one night and tired didnt bother to call to fix it,This is my second time at this Hotel because of the helpful staff (since i was there with my 85yr old mother). I had... More

Review collected in partnership with this hotel

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GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Many thanks for your posting your comment at Trip Advisor regarding your recent stay with us. Your comment about the curtains being stuck at the railings has been rectified as we would like to profusely apologize for this inconvenience. Rest assured that it is instilled in our hospitality culture that we strive to daily exceed guests’ expectations,... More

Surabaya, Indonesia
Top Contributor
70 reviews 70 reviews
57 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed 1 week ago

During recent business trip I stayed here for couple of nights with clients of mine. There was a big convention in Medan thus hotels are all fully booked and my clients were looking for a 5* hotel adjacent to a mall, that's how we end up staying here. Well, the lobby is small but there is a direct access to... More

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GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest greetings from Grand Swiss-Belhotel Medan! Thank you very much for posting your comments on TripAdvisor and thank you very much for your valuable feedback. We are very pleased to know that you enjoyed your stay with us and you found the hotel to be convenient for your needs. We have taken good note of your remarks... More

Jakarta, Indonesia
Top Contributor
92 reviews 92 reviews
32 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 1 week ago

I spent one night here...The hotel is full booked and I received smokers room,eventhough I don't smoke..Well,this hotel is my friends' fave when they visit Medan,so I am pretty curious about it and decided to try this eventhough I got smoking room.. Eventhough it's a smoking room,but the room's odor wasn't that strong..They told me that they put air refreshner... More

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GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Many thanks for your kind comments and constructive feedback that will help us to continue improving our hotel. Thank you also for your genuine comments regarding the efficiency and the friendliness of our staff. Since the first quarter of this year we have embarked on a serious and comprehensive hotel preventive maintenance program as well as we... More

Kuala Lumpur, Malaysia
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Comfortable clean rooms which are well maintained. Large bath with separate rain shower shower head, with good water pressure. Buffet breakfast was pretty standard for any hotels. It was great that they served freshly brewed coffee. However, seating was quite cramped, to fit in a large number of hotel guests. Unfortunately, similar to many hotels and restaurants in Indonesia, smoking... More

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GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for staying with us and for taking the time to post your comment on TripAdvisor. Regarding your comments about our coffee shop having no designated enclosed area for voluntary smokers we would like you to know that we are planning in the near future to... More

Medan
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

I was warmedly welcomed by the staff. I really enjoy dining at the rooftop restaurant on the 27th floor. Feel great to view the scenary of Medan city from the resto. Though I am local people, I tasted the menu well on my tongue.

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GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Mr. Irpan Batubara, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for staying with us and for taking the time to post your comment on TripAdvisor. We are delighted to read that you had a very good meal at our premium restaurant The Edge restaurant; your comments for our restaurant and service provided by our... More

1 review
4 of 5 stars Reviewed 2 weeks ago

It was a short biz trip.. perfect location surrounded with Cambridge Complex just next to the hotel. If you need to go for shopping, need to take 5mins to Sun Plaza by taxi .. Distance from new airport to Hotel takes between 1hour to 1hour30mins. If you are planning your schedule give it a buffer for the travelling hours. With... More

Review collected in partnership with this hotel

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GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Debbie L, Warmest greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. We are very pleased to read that you had an enjoyable stay with us. It is gratifying to know... More

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed 3 nights on the 10 floor with nice view. Room is spacious n comfy. Prompt and excellent service. Breakfast was good starts from 6.00 am to 10.00 am. However, 1 morning we had to leave early and went to the Cafe around 5.50 am but the staff there were very accommodating and let us in. Adjourning to the hotel... More

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GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Kimberly D, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your stay in Medan and for taking the time to post your comment on TripAdvisor. We are very pleased to read that you have had an enjoyable stay with us. It is gratifying to know... More

Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Last weekend ,, i need quality time spending my time with family,, i choose grandswissbelhotel,, very comfortable hotel,, one stop hotel,, because there are more entertaint in there,, no more walk away from hotel,, there are the edge restaurant, the lounge they call 'view',, and beside hotel,, there are many more cafe,,like starbuck,oldtowncoffee and many more shop,supermarket and playground for... More

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Kim H, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for staying with us and for taking the time to post your comment on TripAdvisor. We are delighted to read that you had an enjoyable stay in our hotel; your comments on the location, restaurant and our music lounge are most gratifying and we will... More

Sarawak, Malaysia
Senior Contributor
44 reviews 44 reviews
43 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Staying in a non smoking room. Check in proses was fast and smooth. We found out that the bathroom drainage is not functioning. After we called, a technician came to fix it and take about 30min. Al thought it wasted us some time, but we still happy that they able to fix it on that day. Breakfast was great with... More

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your stay in Medan and for taking the time to post your comment on TripAdvisor. We are pleased to read that you had an enjoyable stay in our hotel, your comments on the location, breakfast... More

Medan, Sumatera Utara, Indonesia
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 3 weeks ago

One of the best hotel in Medan. I always recommend this hotel to my friends to stay in here. This hotel has so many facilities from breakfast, spa, swimming pool, gym centre, meeting room and the location of this hotel is really strategic in the middle of town. This hotel next to Cambridge Condominium and mall. And there are many... More

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Wanda Kwok, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for your kind comment regarding our hotel on TripAdvisor. We feel privileged to know that you value our hotel so highly and that you always recommend our hotel to your friends. Rest assured that we will continue to strive daily to exceed guest expectations as... More

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Additional Information about Grand Swiss-Belhotel Medan

Address: Jalan S. Parman 217, Medan 20152, Indonesia
Phone Number:
Location: Indonesia > Sumatra > North Sumatra > Medan
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Grand Swiss-Belhotel Medan 4.5*
Number of rooms: 242
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Also Known As:
Grand Swiss-Belhotel Medan Hotel Medan

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