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Grand Swiss-Belhotel Medan

#4 of 60 Hotels in Medan
Certificate of Excellence
Jalan S. Parman 217, Medan 20152, Indonesia
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Grand Swiss-Belhotel Medan
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Ranked #4 of 60 Hotels in Medan
Certificate of Excellence
A recent review
4 of 5 stars reviewed 4 days ago
Batam-DE Batam, Indonesia
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416 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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Batam, Indonesia
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel itself is just okay for me. Was not impressed with the lobby area when I arrived. Room is pretty spacious but feel like there are some stuff missing. The room seem poorly maintained. But overall, still acceptable. I guess I expected a bit more for hotel of such stature. The location is awesome. Connected to Cambridge mall. Not... More 

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5 of 5 stars Reviewed 1 week ago

I stay with my family for holiday... This hotel complite with mall, nice restaurant, pool and spa... Room is clean and bathroom with bathtube... I and family enjoy stay here.... Next holiday will back to medan and will stay at this hotel....

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for staying with us and for taking the time to post your comment on TripAdvisor. We are delighted to read that you and your family had an enjoyable stay in our hotel; your comments on the room, restaurant, swimming pool and the location are most... More 

Bogor, Indonesia
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel location is only 5 minutes from train station. Kualanamu airport in Medan is the only airport in Indonesia which has a train station. The Cambridge Mall is the same building with the hotel. So if you want to eat outside the hotel, you can just walk. The room is very big. When you take a bath, you can choose... More 

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. We are very pleased to read that you have had an enjoyable stay with us. It is gratifying to... More 

Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The hotel location just 1-2 kilos from the city center and train station to the airport. My room is very comfortable, i was stay in Superior Deluxe room, the staff give free upgrade from previous deluxe room. Maybe because the hotel is fully book. I advice to try the top floor restaurant. it has best view.

Was this review helpful? Yes 1
GSBM, Front Office Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. We are delighted to learn that you had an excellent stay with us and that you particularly value our... More 

Jakarta, Indonesia
2 of 5 stars Reviewed 2 weeks ago

When we order food at the Pool, it takes such a long time for the food to arrive. It takes more than one hour for such fried banana, french fries, ice chocolate and guava juice. The waiter is also a bit too slow to take our order and most of the time need to reconfirm with his superior (?) to... More 

Was this review helpful? Yes
GSBM, Front Office Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest greetings from Grand Swiss-Belhotel Medan! Thank you very much for posting your comments on TripAdvisor and thank you very much for your valuable feedback. Thank you very much for your kind comment about our receptionist staff. We have taken good note of your remarks for the service at our swimming pool bar that need improving and... More 

Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stay two nite in this hotel have nice experience. Room is clean and comportable. Carpet and wallpaper is new. the pool is very nice. like an aquarium. Staff is friendly and breakfast is nice also. I will be back again later for stay.

Was this review helpful? Yes
GSBM, Front Office Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for staying with us and for taking the time to post your comment on TripAdvisor. We are delighted to read that you had an enjoyable stay in our hotel; your comments on the room, breakfast, swimming pool and the service provided by our staff are... More 

Bekasi
1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel location is very good..nearby the business centre..integrated with the shopping center, which make us easily to find the daily needs. It's very recommend place to stay while at medan........

Review collected in partnership with this hotel

Was this review helpful? Yes
GSBM, Front Office Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. We are very pleased to read that you have had an enjoyable stay with us. It is gratifying to... More 

Penang Island, Malaysia
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is located just next to Cambridge Mall. Easy access to restaurants (Coffee Bean, J.Co Donut, Japanese restaurantt, Thai food, Ah Khoon toast bread). Friendly staff but the house keeping need more improvement. The buffet dinner was fine and normal breakfast. Not to expect surprise but will save you some time to explore around.

Was this review helpful? Yes
GSBM, Front Office Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your prefered accommodation during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. We are delighted to learn that you had an excellent stay with us and that you particularly value our... More 

Jakarta
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I got a room at the corner. The room was a bit unusual. When I opened the door, the is a narrow path that lead me to the bed room since there was a big column just beside the door. The bed was comfortable. But I didn't like the bath room. The wall is black and in my opinion the... More 

Was this review helpful? Yes
GSBM, Front Office Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! Thank you very much for your comment on Trip Advisor. We take valuable note of your comment about our staff, some issues in the room also your breakfast experience and rest assured that we had already taken corrective action for all those points. Here in our hotel we have a very... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 3 weeks ago

This hotel provide a friendly yet professional service by it staffs, the receptionist is very help, they also have good room service, if you traveling medan using a cab or a train, they can help you order a cab to pick you from the hotel and provide you with the train schedule.

Was this review helpful? Yes
GSBM, Front Office Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. We are delighted to learn that you had an excellent stay with us and that you particularly value our... More 

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