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All 56 Medan hotels

Grand Swiss-Belhotel Medan

4.5 of 5 Hotel   |   Jalan S. Parman 217, Medan 20152, Indonesia
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Ranked #4 of 56 Hotels in Medan
A recent review
5 of 5 stars reviewed 2 days ago
Mun Hong C
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320 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed yesterday NEW

Don't get fooled by pictures of the restaurant (The Edge) at the top floor. The floor was was sticky and when i arrived at this place there was no one at the front office so i have to find a waiter myself if want to be seated. The place is terrible and they have the worst service i've ever experienced.... More 

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1 review
5 of 5 stars Reviewed 2 days ago NEW

Have a great time stayed in this hotel. Free upgrate to executive floor and having a relax and simple meal in the top floor breeze restaurant with excellent city view ! We have an early flight to catch and the staff offer us take away breakfast!

Review collected in partnership with this hotel

Was this review helpful? Yes 1
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. We are very pleased to read that you have had an enjoyable stay with us. It is gratifying to... More 

Top Contributor
54 reviews 54 reviews
42 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

When i came, very full at receptionist, 2 person still Q. I stand to Q. Around 10 minutes 2 person who Q before I, go to his friend who still in check in process. And they give him (his friend) their ID (KTP), after talked. After that 2 new person came and they stand in front of me.... OMG what's... More 

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for staying with us and for taking the time to post your comment on TripAdvisor. Regarding your comment about the c/in process we would like to offer our sincerest apologies and we would like to ensure you that this is not at all a reflection... More 

Bandung, Jawa Barat, Indonesia
Contributor
14 reviews 14 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

It's easy to find foods and drinks. A five-star hotel with mall next to it. There's also famous supermarket in Medan in the mall, so we can easily grab our daily necessities there. I would definitely stay here again.

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for staying with us and for taking the time to post your comment on TripAdvisor. We are delighted to read that you had an enjoyable stay in our hotel and found that the location to be convenient to your needs. It was a real pleasure... More 

Jakarta, Indonesia
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I was there for my business trip. The hotel is cozy but need to build a larger lobby and add some extra sofa there. The staff is friendly and the rooftop restaurant was great. Just a walk away from the mall and had a direct way to the mall.

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. We are very pleased to read that you have had an enjoyable stay with us. It is gratifying to... More 

Bandung, Indonesia
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is really strategic and located in the middle of a mall. The room is really wide and complete and off course, comfortable. Food that is provided complete, delicious and variative. The friendly employees make us comfortable to stay. But if I want to use my celluler phone to call, it is hard and difficult to get the good... More 

Was this review helpful? Yes 1
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Mr. Parlindungan M, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. Thank you for the positive feedback regarding our room, the variety of the food, the friendliness of our... More 

Kuala lumpur
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Good location, friendly and helpful hotel staff, room is clean. The room is worth at the price. Staff are able to speak and understand english. The only disadvantage is the waiting time for the service lift is a bit long.

Review collected in partnership with this hotel

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. We are very pleased to read that you have had an enjoyable stay with us. It is gratifying to... More 

Iceland
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

Fabulous stay experience at This magnificent hotel. The staffs were polite and cheerful... Rooms were clean and well decorated... Price was reasonable... Breakfast experience was superb... The hotel is linked to the Cambridge mall... It has restaurants and supermarket.

Review collected in partnership with this hotel

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for staying with us and for taking the time to post your comment on TripAdvisor. We are delighted to read that you had an enjoyable stay in our hotel; your comments on the room, breakfast and service provided by our staffs are most gratifying and... More 

Kuala Lumpur, Malaysia
1 review
3 of 5 stars Reviewed 4 weeks ago

Improvements can be made to the curtains needs to be changed, The curtains were stuck at the railings in room 1908 since we were there for one night and tired didnt bother to call to fix it,This is my second time at this Hotel because of the helpful staff (since i was there with my 85yr old mother). I had... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Many thanks for your posting your comment at Trip Advisor regarding your recent stay with us. Your comment about the curtains being stuck at the railings has been rectified as we would like to profusely apologize for this inconvenience. Rest assured that it is instilled in our hospitality culture that we strive to daily exceed guests’ expectations,... More 

Surabaya, Indonesia
Top Contributor
75 reviews 75 reviews
60 hotel reviews
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed November 11, 2014

During recent business trip I stayed here for couple of nights with clients of mine. There was a big convention in Medan thus hotels are all fully booked and my clients were looking for a 5* hotel adjacent to a mall, that's how we end up staying here. Well, the lobby is small but there is a direct access to... More 

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest greetings from Grand Swiss-Belhotel Medan! Thank you very much for posting your comments on TripAdvisor and thank you very much for your valuable feedback. We are very pleased to know that you enjoyed your stay with us and you found the hotel to be convenient for your needs. We have taken good note of your remarks... More 

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Additional Information about Grand Swiss-Belhotel Medan

Address: Jalan S. Parman 217, Medan 20152, Indonesia
Phone Number:
Location: Indonesia > Sumatra > North Sumatra > Medan
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Grand Swiss-Belhotel Medan 4.5*
Number of rooms: 242
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Also Known As:
Grand Swiss-Belhotel Medan Hotel Medan
Hotel Style:
#2 Spa Hotel in Medan
#2 Business Hotel in Medan
#3 Luxury Hotel in Medan

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