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Grand Swiss-Belhotel Medan

4.5 of 5
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Jalan S. Parman 217, Medan 20152, Indonesia
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Grand Swiss-Belhotel Medan
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Ranked #5 of 59 Hotels in Medan
A recent review
5 of 5 stars reviewed 4 days ago
kerisaqti Kuala Lumpur, Malaysia
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359 reviews from our community

Traveler rating
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    45
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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Kuala Lumpur, Malaysia
1 review
5 of 5 stars Reviewed 4 days ago NEW

everything about this hotel is good. the staff were very friendly and helpful..from bellboy,consierge until waitress.house keeping also very good. the mall conjoining the hotel is a very good thing as they are many f&b inside the mall. the only setback was the waiting time for the lifr.although it has 3 functional lift, but it takes ages for the lift... More 

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GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. We are delighted to learn that you had an excellent stay with us and that you particularly value our... More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW via mobile

The hotel is a lost cause. Poor system! I booked the hotel one day in advanced, no mentioning about having to pay in advance or anything like that. The Morning on the day my guest is expected to arrive, I was asked to pay for the room in advance because the occupancy is high. Such an inconvenience

Was this review helpful? Yes 1
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. We must apologize for your inconvenience during your stay with us as the hotel was running full occupancy and we had to turn into guaranteed... More 

Contributor
12 reviews 12 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Upon enter to the lobby, the service was efficient and fast. The lifts took awhile and I guess the hotel was busy. Breakfast was sufficient and selections are normal. The lobby lounge was small but cozy. Small gym room next the swimming pool which is very unique with glass wall on one side. Will definitely return to this hotel.

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GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Mr. David T, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for staying with us and for taking the time to post your comment on TripAdvisor. We are delighted to read that you had an enjoyable stay in our hotel; your comments on the Gym, Swimming pool, Breakfast and service provided by our staffs are... More 

2 reviews
4 of 5 stars Reviewed 1 week ago

We stayed here for one night and overall it was a pleasant experience. The room was comfortable and clean, which a nice view of Medan from the window. The upstairs bar was cool, there was a local Medan band playing who added to the atmosphere. The bar had a nice selection of cocktails and wine/spirits. The only let down we... More 

Review collected in partnership with this hotel

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GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Mr. Brad M, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your stay in Medan and for taking the time to post your comment on TripAdvisor. We are pleased to read that you had a pleasant stay in our hotel, your comments on the cleanliness... More 

Java, Indonesia
Contributor
11 reviews 11 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

stay here 1night for Refreshing.. an average room, not too smal and not too big.. lobby integrated to Mall.. easy to having food inside.. and many coffee shop inside mall (Cambrige mall). i like the hotel swiming pool... which is transparant from outside... my kids like the swiming pool.. service is average...

Was this review helpful? Yes 1
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! Thank you for choosing Grand Swiss-Belhotel Medan as your preferred accommodation and we sincerely appreciate you taking the time to inform us of your experience during your recent visit in Medan. We are very pleased to read that you had an enjoyable stay with us and particularly value our hotel; rest... More 

Samosir
Contributor
12 reviews 12 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We are regular visitors of Medan and The Grand Swiss-Belhotel, but I do admit that sometimes we also stay with the competition. Anyway, it always a pleasure staying with the Grand Swiss-Bell Hotel. I just noticed that my earlier review of the Grand Swiss-Belhotel was just about two years ago. I checked that review and found that my thinking is... More 

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GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Mr. Samosir, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for staying again with us and for taking the time to post your comment on TripAdvisor. We are delighted to read that you had an enjoyable stay in our hotel; your comments on the room, breakfast are most gratifying and we will share them with... More 

Tangerang, Indonesia
Reviewer
3 reviews 3 reviews
3 hotel reviews
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I went to Medan for business purpose which required a lot of communication. Much to my regret, i picked a wrong hotel. 1. Phone signals suck that i can barely make smooth phone calls. FYI, i am using Kartu Halo from Tsel, Matrix from Indosat and XL card, out of which none can operate well. 2. Wifi is super slow... More 

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest greetings from Grand Swiss-Belhotel Medan! Please allow us to take this opportunity to thank you for having selected Grand Swiss-Belhotel Medan as your preferred destination for your recent stay in Medan and for taking the time to post your comment on TripAdvisor. First of all let us apologize to you sincerely as you mentioned that you... More 

Manado, Indonesia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 12, 2015

A very good service I experienced here in Grand Swiss Belhotel Medan. The staffs there are friendly and very helpful. The 1 night we spent here was excellent. In addition, the hotel was located at a very strategic places such as Cambridge Mall and also many other F&B place which sell local food. Will come back here for sure.

Was this review helpful? Yes 1
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. We are delighted to know that you had an excellent stay with us and that you particularly value our... More 

Surabaya, Indonesia
Senior Contributor
28 reviews 28 reviews
27 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 7, 2015

this is my another option hotel in Medan beside Aryaduta or Aston hotel, the hotel is link to the mall an a lot of cafe, restaurant and supermarket inside. check in was fast and simple, the room was adequate and well maintained. bed and pillows are comfy, everything works properly. free wifi breakfast has many food varieties, staffs are polite... More 

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. We are very pleased to read that you have had an enjoyable stay with us. It is gratifying to... More 

1 review
3 of 5 stars Reviewed March 2, 2015

the location of the hotel is very strategic. At night we can enjoy 2 scoops of chocolate ice cream in the swiss bell cafe. In the next day we can swim in the swimming pool. We are very happy to stay at the hotel.

Review collected in partnership with this hotel

Was this review helpful? Yes
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Dedy A, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for staying with us and for taking the time to post your comment on TripAdvisor. Regarding your comment about the ants u saw around your room we would like to offer our sincerest apologies and we would like to ensure you that this is not... More 

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