We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 56 Medan hotels

JW Marriott Hotel Medan

5.0 of 5 Hotel   |   Jalan Putri Hijau No. 10, Medan 20111, Indonesia
Hotel website
Hotel deals
Hotel packages
Hotel amenities
Special Offer
Breakfast & Transport
JW Marriott Hotel Medan
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save Saved
You added JW Marriott Hotel Medan to your Saves list
88%
Ranked #1 of 56 Hotels in Medan
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed December 13, 2012
VivianaChang Singapore, Singapore
Write a Review

385 reviews from our community

Traveler rating
    200
    138
    35
    10
    2
See reviews for
53
57
29
155
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Any
English first
  • All months
    (385)
  • Mar-May only
    (86)
  • Jun-Aug only
    (118)
  • Sep-Nov only
    (103)
  • Dec-Feb only
    (78)
All months
There are newer reviews for JW Marriott Hotel Medan
See the most recent reviews
Singapore, Singapore
Contributor
13 reviews 13 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 13, 2012

It's one of the good luxury hotel we've ever stayed, the room is extremely clean as a 5* hotel should be. Room is equipped with complete amenities, comfortable bed and modern. Breakfast is so various, taste really good and served well. The only poor thing is dishes not washed properly. Spoons and cups still got food stains. Location is quite... More

Was this review helpful? Yes 1
Management T, Management at JW Marriott Hotel Medan, responded to this review

Dear "VivianaChang", Thank you for choosing to stay at JW Marriott Medan and for taking your time to post your positive review about your overall experiences. At the same time, I appreciete your feedback very much and we definitely see that there is an area of improvement. Please feel free to contact us should you wish to plan your return... More

Canberra, Australia
Contributor
12 reviews 12 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 10, 2012

I stayed in the executive floor for 3 nights. Nobody paid much attention from the minute I checked in. Had to fix keycards for approximately three dozen times, including fixing the cards to get to the executive lounge. Staff in executive lounge were courteous, but not much anywhere else in the hotel, with the exceptional mention to Pak Iskandar, restaurant's... More

Was this review helpful? Yes 4
Management T, Management at JW Marriott Hotel Medan, responded to this review

Dear "perempuan", Thank you very much for staying at the JW Marriott Medan and your review describing your overall experiences at the resort. We hope you had a safe journey home following your departure. At the same time, we are very concerned that we did not meet your expectations in certain aspects during your recent stay with us. We appreciate... More

Jakarta, Indonesia
Top Contributor
58 reviews 58 reviews
21 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed December 10, 2012

Really good hotel. Very spacious, modern rooms. Comfortable beds with decent pillows. Large modern bathroom. Centrally located. Friendly staff. The breakfast buffet is very good. The steakhouse restaurant serves excellent food which can compete with the best restaurants in Jakarta, albeit not with their winelists. The Prime bar was a bit desolate, but the lobby bar was very good. In... More

Was this review helpful? Yes
Management T, Management at JW Marriott Hotel Medan, responded to this review

Dear "jjw1969", Thank you very much for choosing to stay at JW Marriott Medan and for taking your time post your positive review on your recent stay. Your kind words and feedback are an additional motivation for our associates overall and will certainly be recognized in addition, and your positive comment shared accordingly. It feels wonderful to read that you... More

Jakarta, Indonesia
Senior Contributor
47 reviews 47 reviews
38 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed December 9, 2012

First time staying in the hotel and have been to many hotels in Medan. This 5 stars hotel has a very good service, large room and confort beddroom. The breakfast is vary and so many food to eat. The waiters is very friendly and helpfull also.

Was this review helpful? Yes 2
Management T, Management at JW Marriott Hotel Medan, responded to this review

Dear "Mike_nathan", Thank you very much for choosing to stay at JW Marriott Medan and for taking your time post your positive review on your recent stay. Your kind words are an additional motivation for our associates overall and will certainly be recognized in addition, and your positive comment shared accordingly. It feels wonderful to read that you had an... More

Singapore, Singapore
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 3, 2012

Nestled in the city with a 10 min drive from the busiest locations, Marriott makes your day just better. The road to Marriott is one-way so you dont have to worry about getting stuck in a jam. The close proximity to the city's bustling restaurant hub gives you the opportunity to try on a huge variety of cuisines from the... More

Was this review helpful? Yes
Management T, Management JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear "Sunildev", Thank you for choosing to stay at JW Marriott Medan and for taking your time to share your positive overall experiences at the hotel. Your kind words are an additional motivation for the team overall. It feels wonderful to read that you had an outstanding and pleasant stay, and we will hopefully have the honor to welcome you... More

1 review
5 of 5 stars Reviewed November 25, 2012 via mobile

Superb service especially to one of the Chefs, Mr. Iskandar, despite his busy time servicing other customers, he came up to me and offered to deliver my order from one of the breakfast live cooking stations. Nice breakfast and wide varieties of choices. Also, since i couldn't get the accessible deluxe room that i reserved due to peak season, i... More

Was this review helpful? Yes
Management T, Management at JW Marriott Hotel Medan, responded to this review

Dear "Yuriatantono" Thank you for choosing to stay at JW Marriott Medan and for taking your time to post your review and we are glad that you had an overall great experience during your stay despite hick up was hapenning on your arrival. We definetly shared your positive comment to our chef, and certainly will be recognized. Once again, thank... More

Montreal, Canada
Top Contributor
105 reviews 105 reviews
102 hotel reviews
278 helpful votes 278 helpful votes
5 of 5 stars Reviewed November 20, 2012

This is by far a great place to stay, location is good and view is great. It is the tallest building in the area, and hotel houses only upper floors of the building, so whichever floor you get, your view depends only on how far your eyes can see. They have an airport style security, but fast, efficient and friendly... More

Was this review helpful? Yes 1
Management T, Management at JW Marriott Hotel Medan, responded to this review

Dear "Nomad6022", Thank you for choosing to stay at JW Marriott Medan and appreciete very much for your positive review. It is great to hear that you had enjoyed your recent stay with us in most aspect. Your positive words will enourage all of associetes do better and better, and we are all very happy to welcome you back to... More

Jakarta, Indonesia
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 6, 2012

Stayed for 2 nights with colleague (business trip). The room was very big, clean and comfy. Friendly staff and the breakfast was nice. The internet access was very speedy. Give 2 thumbs up for that one. Unfortunately, the queuing in receptionist desk was awful. It took ages to served 1 person. I experienced it in check-in & check-out process. Overall,... More

Was this review helpful? Yes
Management T, Management at JW Marriott Hotel Medan, responded to this review

Dear Guest, Thank you for posting your positive feedback in regards to your experience on your recent stay at JW Marriott Medan. We are delighted to hear that you were enjoying your recent stay with us. With your feedback, we can fine tune our service to high standard as usual. Please feel free to contact us should you wish to... More

Norfolk, VA
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 5, 2012

I stayed here on business Sept. 5 thru Sept 8. My room was very comfortable, the food was good and staff was extremely helpful and friendly. Breakfast was very good. I didn't check out the lounge area. Since I was there for business, most days I came back and went straight to my room. But overall, I would definitely stay... More

Was this review helpful? Yes
Management T, Management at JW Marriott Hotel Medan, responded to this review

Dear Guest, Thank you for the time taken to review the hotel's services and generous comments. It is indeed a delight to know that your stay with the hotel was a memorable journey and have taken away with you cherished moments. Our associate members will be conveyed of your appreciation extended towards their services. Look forward to welcome you to... More

Istanbul
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 5, 2012

Our stay at the Marriot was the highlight of our stay in Medan. We stayed on the Executive Level floor & had a lovely room with all the amenities you could wish for including free WIFI. The male staff in the Executive Lounge were especially attentive & couldn't do enough to help us. We were especially impressed with front desk... More

Was this review helpful? Yes
Management T, Management at JW Marriott Hotel Medan, responded to this review

Dear Guest, Thank you very much for taking your time posting your review in and for providing with such wonderful feedback on your recent stay at JW Marriott Medan. Our team will be certainly being recognized in addition, your positive feedback shared accordingly. It feels great to hear that you had an outstanding and pleasant stay, and we will hopefully... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to JW Marriott Hotel Medan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about JW Marriott Hotel Medan

Address: Jalan Putri Hijau No. 10, Medan 20111, Indonesia
Location: Indonesia > Sumatra > North Sumatra > Medan
Price Range (Based on Average Rates): $
Hotel Class:5 star — JW Marriott Hotel Medan 5*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with Priceline, Booking.com, Travelocity, Expedia, Agoda, Marriott, Venere, Hotels.com, Odigeo and Tingo so you can book your JW Marriott Hotel Medan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

278 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (250)
Viewed
Room/suite (67)
Viewed
Hotel & grounds (32)
Viewed
Bathroom (33)
Viewed
Dining (29)
Viewed
View from room (11)
Viewed
Pool/beach area (12)
Viewed
Other (66)

Management photos: Courtesy of the property manager

Viewed
All management photos (29)
Viewed
Business center/function rooms (1)
Viewed
Room/suite (5)
Viewed
Hotel & grounds (7)
Viewed
Dining (6)
Viewed
Pool/beach area (1)
Viewed
Other (9)
Hotels you might also like...
Check In Check Out
Price Your Stay