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JW Marriott Hotel Medan

#1 of 63 Hotels in Medan
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Jl. Putri Hijau no. 10, Medan 20111, Indonesia
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1 room 1 adult
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635 Reviews from our TripAdvisor Community

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Batu Gajah, Malaysia
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

Luxurious hotel with a modern touch , probably the best in Medan . The room setup was great with very clean bathroom . Great staff at Front Desk . Pool have a great view . Overall , very nice place to stay while in Medan .

Helpful?
Thank NaimLand
Xiamen, China
1 review
5 of 5 stars Reviewed 2 days ago NEW

1st rate service genuine from all staff in the hotel. They go out of the way to make sure customer's needs are taken care off. Want to give a special call out to a particular staff at the Bar (Ms. Delima). Her fantastic service and great smile makes a great difference. Will definitely be back again.

Helpful?
Thank Alex C
Anchorage, Alaska
Level Contributor
78 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I stayed here twice this past week. Once on Monday night when we arrived in the city and again on Thursday night when we returned from Bukit Lawang. The second night in the week we got an upgrade to a deluxe room for the standard one we had reserved. The standard rooms were very nice. They included... More 

Helpful?
Thank Don B
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed in this hotel for 4 nights in January on business visit. The hotel is situated about 45mins from airport and 15 minutes to two major shopping mall in the city, by taxi. Facilities in this hotel are quite complete from function space to indoor gym and spa. The breakfast options is great and food are delicious. I must complement... More 

Helpful?
Thank Sherlyn C
Wels, Austria
Level Contributor
194 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
4 of 5 stars Reviewed 1 week ago

Modern luxurious hotel in town center. Reception friendly but not outstanding Large entrance hall with nice tiling and bar area with great live music, separate smoking area. rooms with modern furniture and large king size bed, comfortable matrices sound proof large windows with great view. separate writing desk, bathroom with separate bathtub, large window towards the room. hotel is spotlessly... More 

Helpful?
Thank sauraumpfa
Bandar Lampung, Indonesia
1 review
5 of 5 stars Reviewed 1 week ago via mobile

I'm really satisfied with the cafe service especially the employees are friendly, they are Ruth Zai, Elida and Ibnu whom I remember, and then the foods are very delicious..Thank You for your Hospitality.

Helpful?
Thank Banizman
Medan, Indonesia
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

In one occasion to stay at this hotel. This luxury building skyscrapers gave me an incredible experience to stay, ranging from very good service and friendly to the quality of sleep were amazing. Breakfast in the morning with a special menu, everything fits in my tongue. Taste the deliciousness encouraging activity sunny morning, with a swim in the pool that... More 

Helpful?
Thank Twinspacker
Greater Melbourne, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

We were only staying for 2 nights but it was enough to impress us. This hotel is very recommended to friends and families also we will def going back. Staff was very friendly, the room was so clean too.

Helpful?
Thank ocvida
Medan, Indonesia
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great business room, comfy, high speed WIFI, clean toilet, unfortunately the rubbish bin looks terrible, it should be replaced with a new one. The stainless list in floor need to be repaired so that guest's foot will not hurt. So glad to meet a very friendly reception, Pirton. He is very helpful. Grand Buffet dinner in cafe was great, we... More 

Helpful?
Thank FennyWijaya
Kuala Lumpur, Malaysia
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

We stayed in this hotel for a night before we flew back to KL. The room is spacious, even with the babycot provided by the hotel. Their bed is so comfortable, i dont even want to get up from it. The only downside would be the room service, both my friends & I (2 separate room) order room service, and... More 

Helpful?
Thank Pohling
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr./Ms. Pohling, We reviewed and appreciate your comments on TripAdvisor. We see them as an opportunity to continuously improve our services. I am happy that you enjoyed the room and spaciousness as well as the comfort of our bed. We are proud to offer the most spacious rooms in Medan. I am however concerned that you encountered some inconveniences... More 

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