We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

JW Marriott Hotel Medan

#2 of 60 Hotels in Medan
Certificate of Excellence
Hotel website
Hotel deals
Hotel packages
Jl. Putri Hijau no. 10, Medan 20111, Indonesia
Special Offer
Stay for Steak
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
JW Marriott Hotel Medan
Professional photos View all
Browse nearby
JW Marriott Hotel Medan
JW Marriott Hotel Medan
JW Marriott Hotel Medan
Add Photo Write a Review

509 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    261
    190
    41
    15
    2
See reviews for
74
74
34
210
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Any
English first
  • All months
    (509)
  • Mar-May only
    (124)
  • Jun-Aug only
    (136)
  • Sep-Nov only
    (121)
  • Dec-Feb only
    (128)
All months
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

I stayed for only 1 night on business but its a wonderful hotel. Its huge and plush. The rooms were big and everything you'd expect from Marriott - to be honest more! The lobby area was great, we ate at one of the restaurants on the lower lobby floor and that was fantastic. But there were a few to choose... More 

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Tim W Thank You for your Tripadvisor review. I am extremely happy to read that you had a fantastic time whilst your stay at the hotel. Your warm comment will definitely be shared with the team so we may provide you with the positive JW Marriott experience again on your next visit. Thank you and we are looking... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

This is the only place I will stay. I've been to Medan only once before, back in September. As soon as I walked it I was greeted with "Oh My God, it's you! Welcome back". The lovely Ibu Gali had remembered me from my previous trip. She assures me it was for good reasons, and that she had no other... More 

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs LilyinIndo Thank you for your review on Tripadvisor, Your review is an outstanding testimony of our hotel’s luxurious hospitality. Thank you very much! We are happy that you like our hotel. We look forward to your return for another exceptional stay! Best Regards Gerald Moutte General Manager More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

The staff is very friendly and cooperative. The breakfast was outclass.If ever get a chance, will stay once again. InshaAllah. The security of the hotel is Outclass.Also very near from city heart centre.It is Surely 5 Star hotel in all aspects.

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/mrs Syed Anees S Thank you for choosing JW Marriott Hotel Medan and for your feedback on Trip Advisor. We always look forward to create the most comfortable service and atmosphere for our guests. I am pleased to hear that you have thoroughly enjoyed it all. We are looking forward to welcoming you back on your next visit to... More 

Sydney, Australia
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

checked in late last night enroute for a surfing adventure . What an absolute delight staff super friendly rooms in mint conditions , just great special mention to Ramand this morning at breakfast so friendly and bought over a brilliant coffee a ice saver

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs GrantJ Thank you for taking the time to reflect on your stay with us and share your feedback. It is wonderful to hear that you enjoyed your stay with us. I do look forward to welcoming you back again for another luxurious and memorable stay at JW Marriott Hotel Medan. Best Regards Gerald Moutte General Manager More 

Singapore, Singapore
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

I stayed 5 nights at JW Marriott Medan. The experience was excellent as the staff were helpful and friendly. The Prime steakhouse and Jade restaurant food was extremely excellent, was a pleasant surprise to me. The wifi was strong even in basement! Will be back to the same hotel if I am in Medan again

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs AliciaTan Thank you for choosing JW Marriott Hotel Medan and for your feedback on Trip Advisor. Those are very kind words - thank you for taking the time to mention your experience and satisfaction with our staff, restaurants and wifi. We always look forward to being able to create the most comfortable service that we can for you,... More 

Melbourne
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I recently had my second stay at the Marriott and had another positive experience. The deluxe executive room was extremely comfortable with superb views of Medan. The pool and gym are excellent and with only one disappointment when the hotel posted a party by the pool and so access was not recommended by the staff. The executive lounge is huge,... More 

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Skildatram Thank you for choosing JW Marriott Hotel Medan and for your feedback on Trip Advisor. Your kind acknowledgement of our associates’ service, particularly those mentioned is very much appreciated and will be recognized. We are very happy that we were able to offer you a little space of comfort and privacy away from the buzzing streets of... More 

Kuala Lumpur, Malaysia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My family and I were on a 3 days 2 Nights short getaway to Medan, Indonesia, This was our first trip to Medan. We booked this trip with flights and accommodation via an online service. Upon arrival at Kuala Namu Airport, we decided to experience the much talked about ARS (train) service.It is absolutely true that the 45 minutes journey... More 

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Ling Yaw Jiun Thank you for choosing JW Marriott Hotel Medan and for posting on Trip Advisor. Your kind acknowledgement of the service of our associates particularly those names mentioned is very much appreciated, which will be shared with the team. Your words continue to give credence to the hard work and effort, motivating us to keep striving... More 

Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

good but not very good, service was terrible, i meet the staff who not very welcome with me and my friends, i hope the attitude from your fo staff can improve, about room is perfect, the cost and what we got is same

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Ernest. S Thank you for choosing JW Marriott Hotel Medan and for your feedback. I would like to apologize to you and your friend for the lack of service you experienced during your stay with us. I will bring it up to the managers concerned to act and correct those issues. We appreciate guest’s comments that help us... More 

Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I had stayed 4 nights at JW Marriott Medan and was so Happy With that. Worth Every single penny. I was booked an executive Room which was nicely decorated With an access to the lounge. This property is located in a quite central area, so it was very pleasent to getting around Medan. The breakfast was extensive and taste delicious... More 

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Daniel-Lo7, Thank you for submitting a review for us. We even more grateful for your kind comments about our room facilities, the service you experienced from our staff and that you made special mention of our restaurants. We look forward to welcoming you back to JW Marriott Hotel Medan on your next trip to Medan! Best Regards, Gerald... More 

jakarta
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

pleasant stay with spacious & luxurious rooms. Nice place to stay with bath tub inside for relax. Really enjoying my stay with good varies of choice for breakfast menu. Good location hotel. It's always my preference when i go to Medan

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs EnjelitaJ Many thanks for sharing your positive review via Tripadvisor! Thank you for choosing to stay with us during your recent trip to Medan. Most of all, thank you for the wonderful review of our hotel, our services and our staff. It was indeed a great pleasure for us to be of service to guests like yourself. We... More 

Questions? Get answers from hotel staff and past guests. Ask a question

344 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (314)
Viewed
View from room (15)
Viewed
Room/suite (103)
Viewed
Bathroom (45)
Viewed
Hotel & grounds (41)
Viewed
Pool/beach area (16)
Viewed
Dining (32)
Viewed
Other (62)

Management photos: Courtesy of the property manager

Viewed
All management photos (30)
Viewed
Room/suite (6)
Viewed
Business center/function rooms (1)
Viewed
Hotel & grounds (7)
Viewed
Dining (6)
Viewed
Pool/beach area (1)
Viewed
Other (9)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay