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JW Marriott Hotel Medan

#2 of 60 Hotels in Medan
Certificate of Excellence
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Jl. Putri Hijau no. 10, Medan 20111, Indonesia
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Best prices for: 1 room 1 guest
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JW Marriott Hotel Medan
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JW Marriott Hotel Medan
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JW Marriott Hotel Medan
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487 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jakarta, Indonesia
Senior Contributor
46 reviews 46 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed two nights at this hotel last week for the second time after my first stay about two years a go. The level of service is maintained at the same international standard. The bed, linen, and towel quality is unmatched. No need to question the hotel facility as it meets your expectation. Breakfast is also an experience not to forget... More 

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Jakarta, Indonesia
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed here for one night during a business trip to Medan. One of the few high rise building in the city and i asked for a high floor room and they gave me top floor facing the city. The bed is super big with 6 (SIX) pillows! This gave me a good sleep through the night. Everything worked flawlessly and... More 

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Lois A Thank you for choosing JW Marriott Medan and for posting a detailed review on Trip Advisor. We appreciate you took the time to describe the positive points of your experience as well as the few flaws you encountered. Be assured that we will work on those points to ensure we always deliver the JW experience to... More 

Singapore
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is my second stay in this almost perfect hotel! The people are friendly and helpful and they remembered your previous stay before! This is a very good customer service support that the hotel has in placed to give you an overall great experience. The spa closes a bit too early at 10pm and last order is 9pm. This is... More 

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs PaddyTan Thank you for choosing JW Marriott Medan and your feedback on Trip Advisor. We are happy to know that you had another good stay with us and that the team made you feels “at home”. Please let us know in advance the timing, should you require a massage on your next stay, and we will happily book... More 

Melbourne, Australia
Top Contributor
204 reviews 204 reviews
47 hotel reviews
109 helpful votes 109 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here for one night only. What a pity, as it is a lovely hotel. People tell me it is the best hotel in Medan and I have no reason to doubt them. Faultless and attentive service, immaculate rooms and stylish decor. I think I must have been upgraded as my room was enormous, on the corner so surround views.... More 

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Highburychampion, We appreciate your time in sharing with us your experience and your feedback is very important to us as we constantly look for opportunities to improve our hotel and services. It is indeed our pleasure to take care of you and we look forward to welcoming you back to our hotel soon. Best Regards Gerald Moutte General... More 

Malaysia
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Its quite difficult to choose a hotel accommodation when it comes to an overseas trip. We need a lot to consider. JW Marriott Hotel Medan is definitely the right choice of accommodation if you were to choose between comfort, convenient and security. You'll get it all. Coincidentally, Bapak President of the Republik Indonesia was there during our stay, but the... More 

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr Zamanuddin, Thank you so much for sharing your recent experience at our hotel, and indeed delighted to read that you enjoyed our facilities and services provided by our team of dedicated members. We value your comments which are shared with all . Thank you again for sharing your experience, and we look forward to having the pleasure of... More 

Jakarta, Indonesia
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed April 15, 2015

Very well managed hotel. Rooms are spacious and have all necessary amenities. The materials use are good. The swimming pool though narrow is long enough to swimm and the view superb. The gym area with parquet floor very elegant. The buffet breakfast is fantastic,great variety and fantastic decoration.

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Jarrigorri, Thank you for your review on Tripadvisor I am pleased that you had a wonderful stay with us. I trust that you were comfortable in your spacious room. Once more thank you for describing your experience with us as perfection. We look forward to welcome you again soon. Best Regards Gerald Moutte General Manager More 

Surabaya, Indonesia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 11, 2015

The quality of service and room is unquestionable. I stayed for 2 nights in this hotel for a business purpose. The restaurant serves great food..try soto medan and grilled buntut soup :-). The room is very comfortable along with all the needed utensils.No need too much review..experience it yourself :-)

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Ani Wulandari, Thank you for choosing JW Marriott Medan and your feedback on Trip Advisor. I am pleased that you had a great stay with us, enjoyed our restaurants and the local culinary food items prepared by our chefs. We look forward to welcoming you back in the near future. Best Regards Gerald Moutte General Manager More 

Jakarta
Senior Contributor
45 reviews 45 reviews
39 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed April 10, 2015 via mobile

Stayed at JW Marriott Medan for 1 night. Definitely the best hotel in Medan, the room is spacious, modern and comfortable with large bathroom with bath tub and seperate cubicle for shower. Pool area, despite small is adequate and have great views over Medan. Breakfast served at Marriott Cafe is lavish and varied with variety of local dishes available and... More 

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Depechemode101 Thank you for your feedback on JW Marriott Medan. I am pleased that you enjoyed your stay with us, the lavish breakfast buffet as well as our Front Office’s service. We look forward to welcoming you back again in the near future. Best Regards Gerald Moutte General Manager More 

Senior Contributor
42 reviews 42 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed April 10, 2015

I'm having an event right now in Marriot, the event will be held until next Monday 12th April. I'm using Washington room in 1st floor. When the experts was presenting, suddenly there's a voice of ladies singing. And I became panic, and so was the hotel people. 10 minutes later, still, and still happened after 20 mins later. I'm very... More 

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mrs Radita It is embarrassing, we understand your disappointment and we apologize for the inconvenience. As explained to you during the event, this is due to the fluctuation of the electricity in Medan. The electricity, or should I say the lack of it, is a very serious issue in Medan where power cuts do happen periodically, without any warning.... More 

Jakarta, Indonesia
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 9, 2015

Stayed for 4 nites last March. Room is spacious, with great view, clean, and free wifi. Staffs are friendly. Gym is good but its not exclusive for hotel guest. Better bring your own bottle as they only provide dispenser water with no cups to be found. Breakfast is so so.Cannot comment on location as we have driver driving us around,... More 

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mrs Yulie22, Thank you for staying with us during your trip to Medan and for your review of our hotel. I have taken note of your comments and look forward to welcoming you back to the hotel soon. Best Regards Gerald Moutte General Manager More 

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