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JW Marriott Hotel Medan

#2 of 59 Hotels in Medan
Certificate of Excellence
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Jl. Putri Hijau no. 10, Medan 20111, Indonesia
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Best prices for: 1 room 1 guest
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JW Marriott Hotel Medan
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JW Marriott Hotel Medan
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JW Marriott Hotel Medan
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477 reviews from our community

Traveler rating
    250
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    41
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Malaysia
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Its quite difficult to choose a hotel accommodation when it comes to an overseas trip. We need a lot to consider. JW Marriott Hotel Medan is definitely the right choice of accommodation if you were to choose between comfort, convenient and security. You'll get it all. Coincidentally, Bapak President of the Republik Indonesia was there during our stay, but the... More 

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr Zamanuddin, Thank you so much for sharing your recent experience at our hotel, and indeed delighted to read that you enjoyed our facilities and services provided by our team of dedicated members. We value your comments which are shared with all . Thank you again for sharing your experience, and we look forward to having the pleasure of... More 

Jakarta, Indonesia
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

Very well managed hotel. Rooms are spacious and have all necessary amenities. The materials use are good. The swimming pool though narrow is long enough to swimm and the view superb. The gym area with parquet floor very elegant. The buffet breakfast is fantastic,great variety and fantastic decoration.

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Jarrigorri, Thank you for your review on Tripadvisor I am pleased that you had a wonderful stay with us. I trust that you were comfortable in your spacious room. Once more thank you for describing your experience with us as perfection. We look forward to welcome you again soon. Best Regards Gerald Moutte General Manager More 

Surabaya, Indonesia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The quality of service and room is unquestionable. I stayed for 2 nights in this hotel for a business purpose. The restaurant serves great food..try soto medan and grilled buntut soup :-). The room is very comfortable along with all the needed utensils.No need too much review..experience it yourself :-)

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Ani Wulandari, Thank you for choosing JW Marriott Medan and your feedback on Trip Advisor. I am pleased that you had a great stay with us, enjoyed our restaurants and the local culinary food items prepared by our chefs. We look forward to welcoming you back in the near future. Best Regards Gerald Moutte General Manager More 

Jakarta
Senior Contributor
45 reviews 45 reviews
39 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed at JW Marriott Medan for 1 night. Definitely the best hotel in Medan, the room is spacious, modern and comfortable with large bathroom with bath tub and seperate cubicle for shower. Pool area, despite small is adequate and have great views over Medan. Breakfast served at Marriott Cafe is lavish and varied with variety of local dishes available and... More 

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Depechemode101 Thank you for your feedback on JW Marriott Medan. I am pleased that you enjoyed your stay with us, the lavish breakfast buffet as well as our Front Office’s service. We look forward to welcoming you back again in the near future. Best Regards Gerald Moutte General Manager More 

Senior Contributor
27 reviews 27 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I'm having an event right now in Marriot, the event will be held until next Monday 12th April. I'm using Washington room in 1st floor. When the experts was presenting, suddenly there's a voice of ladies singing. And I became panic, and so was the hotel people. 10 minutes later, still, and still happened after 20 mins later. I'm very... More 

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mrs Radita It is embarrassing, we understand your disappointment and we apologize for the inconvenience. As explained to you during the event, this is due to the fluctuation of the electricity in Medan. The electricity, or should I say the lack of it, is a very serious issue in Medan where power cuts do happen periodically, without any warning.... More 

Jakarta, Indonesia
Contributor
15 reviews 15 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for 4 nites last March. Room is spacious, with great view, clean, and free wifi. Staffs are friendly. Gym is good but its not exclusive for hotel guest. Better bring your own bottle as they only provide dispenser water with no cups to be found. Breakfast is so so.Cannot comment on location as we have driver driving us around,... More 

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mrs Yulie22, Thank you for staying with us during your trip to Medan and for your review of our hotel. I have taken note of your comments and look forward to welcoming you back to the hotel soon. Best Regards Gerald Moutte General Manager More 

Saint-Benoit, France
Top Contributor
89 reviews 89 reviews
42 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed 3 weeks ago

What to expect : a luxury hotel: OK, it is, a business hotel : OK, it is, even with cable internet (and of course WiFi), a convenient location ? yes, somewhere not too far away from the airport train (no walking distance however). Then a decent food place, not extraordinary however, a bar with no hazzle, quiet, but very little... More 

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr / Mrs gmgolf Thank you for your review and the positive comments about the hotel with the services and facilities offered. We are glad that you enjoyed your stay with us and we are looking forward to welcoming you back to Medan and the JW Marriott. Best Regards Gerald Moutte General Manager More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We visited medan a day before my husband's b'day. I asked staff that I wanted to arrange a surprise for him at midnight & they straight away said yes & helped me with everything. Very well trained, friendly staff.. We enjoyed our stay at Marriots

Was this review helpful? Yes 1
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr / Mrs Parul N Thank you for your review on Tripadvisor. It gives us great pleasure to know that your husband birthday celebration was memorable, and that you enjoyed your stay with us. We look forward to welcoming you back in the near future to Medan and the JW Marriott. Best Regards Gerald Moutte General Manager More 

Kuala Terengganu, Malaysia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 20, 2015

Stayed here for two nights. A relatively high level in terms of security and safety. Lovely and friendly staffs who helped us alot during our stay . They are just too kind and pleasant ! Their buffet are just awesome too , varieties of foods to choose. The room is huge and comfortable. Love the big transparent window in the... More 

Was this review helpful? Yes 1
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr / Mrs KhimLaw_4388 Thank you for your review and the positive comments about the hotel, our team and the services offered. We are glad that you enjoyed your stay with us and we are looking forward to welcoming you back to Medan and the JW Marriott. Best Regards Gerald Moutte General Manager More 

Rengat City ..Indonesia
Top Contributor
110 reviews 110 reviews
30 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed March 16, 2015

the cheapest jw marriot hotel in the world.... hahahaha... really no kidding ... one night just around usd 60 per room.. maybe because of too many competition there.... reception are professional and very warm ... room is what u expect from marrit hotels group

Was this review helpful? Yes 1
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr /Mrs Hendry E Thank you for your review on Tripadvisor. We are delighted to hear about your recent visit and really appreciate your feedback. We look forward to seeing you again soon. Best Regards Gerald Moutte General Manager More 

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