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JW Marriott Hotel Medan

#1 of 60 Hotels in Medan
Certificate of Excellence
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Jl. Putri Hijau no. 10, Medan 20111, Indonesia
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JW Marriott Hotel Medan
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527 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Any
English first
  • All months
    (527)
  • Mar-May only
    (124)
  • Jun-Aug only
    (154)
  • Sep-Nov only
    (121)
  • Dec-Feb only
    (128)
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1 review
4 of 5 stars Reviewed 2 days ago NEW

I had cause to be in Sumatra for 2 days and choose the JW .I had asked the concierge in advance to book me a car to take me to Lake Toba and Pematangsiantar for July the 23rd . I arrived in the PM of July 22nd and from the time I checked in and from the front desk to... More 

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Bert D Thank you for writing your review on Trip Advisor . It was a pleasure to have you as our guest and we are glad we provided you the efficient services expected from a JW Marriott. We really appreciate your recognition towards our staff in various outlets and we will share your comments with the team. We... More 

Sydney, Australia
Level Contributor
78 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My only complaint I have about this hotel is that we did not have enough time here to enjoy the hospitality. We arrived late in the evening from the airport and we had to leave very early the next morning to catch a flight to Singapore. The welcome was fantastic and helpful, making sure that we had the correct information... More 

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms Cstone12, Thank you for your review on Tripadvisor It was a pleasure to have you as our guest and we are happy to read from your comments that you appreciated our staff service and facilities. Your kind feedback is very much appreciated and we look forward to welcoming you back again soon. Best Regards, Gerald Moutte General Manager More 

Level Contributor
7 reviews
3 hotel reviews
1 of 5 stars Reviewed 1 week ago

Medan is actually really famous for some culinary dishes, but to think that the accomodation there is quite good is absolutely wrong. JW Marriott is the best hotel in Medan, I heard. After staying 5 nights there I can tell you this it is a hotel unworthy of the titles 'Best Hotel in Medan' and 'Five Star Hotel'. Most images... More 

Was this review helpful? Yes 1
Management T, jw Marriott Hotel Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms Vania F We value our guests comments when they surface specific issues we can correct. Please contact me gerald.moutte@marriott.com should you need to explain further. Best regards, Gerald Moutte General Manager More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Medan is not at nice city but if you need to have a day to relax before going to the jungle this hotel is the place to be. Super nice pool at the rooftop, good food and very good service. From here you can get ready to experience the rest of Sumatra..

Was this review helpful? Yes
Management T, JW Marriott Hotel Medan at JW Marriott Hotel Medan, responded to this review

Dear Ms Karoline S, Thank you for posting your review on Trip Advisor. It was a pleasure to have you as our guest at JW Marriott Medan and we are happy to read from your comments that you very much enjoyed your stay . Your kind feedback is very much appreciated and we look forward to welcoming you back again... More 

Penang Island, Malaysia
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago

Fantastic executive room and free access to the executive lounge. Buffet breakfast was normal, but the room service is good. Spa and pool facility are as expected. You may get some of the bakery items 50% off after 8pm. The souvenir shop is convenient to get quality local crafts. However, the front desk needs more training when dealing with huge... More 

Was this review helpful? Yes
Management T, jw Marriott Hotel Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms JoyceKc Thank you for posting your review on Trip Advisor. It was a pleasure to have you as our guest at JW Marriott Medan and we are happy to read from your comments that you very much enjoyed your stay. Your kind feedback is very much appreciated and we look forward to welcoming you back again soon. Best... More 

Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Located very centrally with views to forever from our 25th floor room. Service was as expected 5 star. The pool and spa area was large with private lockers overlooked by a full gym. The restaurant is huge with all the selection one would expect from a 5 star hotel. Our room was comfortable and clean. We would stay here again.

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Mkmcgee Thank you so much for sharing once again your experience at JW Marriott Hotel Medan, and indeed delighted to read that you enjoyed our facilities and services provided by our dedicated team members. We value your comments and suggestions which are shared with all and look forward to welcome you back in a not too distant future.... More 

Jakarta, Indonesia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I've been a few times in Medan and JW Marriott is the best hotel I've ever stayed in Medan. The facilities and services are excellent. The room is quite comfortable. They have Chinese restaurant in the hotel with a good food and affordable price. If you on business trip I totally recommend this hotel.

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Shmily_Gorgeous Thank you for choosing JW Marriott Medan and for posting on Trip Advisor. I am pleased that you had an excellent stay with us. I trust that you were comfortable in your spacious room. I am also glad that you were impressed with our genuine service and facilities. We look forward to welcome you again soon. Best... More 

Jakarta
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I only stay here for a night because i have to return to Jakarta in the morning, all the facilities are superb but i'm dissapointed with the restaurant menu... There are only few choices of sahur menu, unlike in the breakfast... And the taste of the food is just so-so... They should provide more menu for those who will fast... More 

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Ian24ian Thank you for sharing your review on Trip Advisor following your recent visit to JW Marriott Medan. Whilst we are glad to know that you had another enjoyable and wonderful stay with us, we do apologize for the sahur menu. Having noted your comment regarding the menu. Many thanks for your time and feedback and we look... More 

Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

My last visit to marriot medan gave me a free upgrade so I can get access to the lounge the pc there can be used for my interner browsing and the lounge provide many varieties of ligh meals though not aa extensive as jakarta marriot.its woth the try I think the breakfast is not as luxuroous as before.no fresh juice... More 

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Hanny D Thank you for sharing your review on TripAdvisor. It is really nice to know that you had a good stay with us and that the team made your stay comfortable. We very much appreciate your recognition on the service as well as the overall hotel facilities and it was a pleasure to have you as our... More 

Jakarta, Jakarta Raya, Indonesia
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It might be the priciest hotel in town, but it's still the best value-for-money for JWM standard. Medan is one of my favorite destination due to the amazing food and JWM Medan. You wake up at 7 am, head straight to one of the old school chinese "kopitiam" (coffee shop). Spend an hour browsing the internet, sipping food coffee, and... More 

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Anthony A Always a pleasure for the team to read such encouraging comments. Its happy to know that you very much enjoyed our Gym. We thank you for your TripAdvisor post and we certainly look forward to welcoming you back again in the not too distant future. Best Regards Gerald Moutte General Manager More 

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