We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 56 Medan hotels

JW Marriott Hotel Medan

5.0 of 5 Hotel   |   Jalan Putri Hijau No. 10, Medan 20111, Indonesia
Hotel website
Hotel deals
Hotel packages
Hotel amenities
Special Offer
Sweet Suites
JW Marriott Hotel Medan
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save Saved
You added JW Marriott Hotel Medan to your Saves list
88%
Ranked #2 of 56 Hotels in Medan
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
SIEGFRIEND23 Georgetown, Malaysia
Write a Review

386 reviews from our community

Traveler rating
    201
    138
    35
    10
    2
See reviews for
54
57
29
155
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Any
English first
  • All months
    (386)
  • Mar-May only
    (86)
  • Jun-Aug only
    (118)
  • Sep-Nov only
    (104)
  • Dec-Feb only
    (78)
All months
Georgetown, Malaysia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

forever 5 star service provided, all the while maintain marriott brands. Have a super nice stay here, big bed, tasty breakfast and comfort room. My family members love till don't want to left the hotel. The buffet breakfast from the fresh juice, bread, starter, main meals till dessert all in perfect and tasty. Excellent and a hotel can't missed to... More

Was this review helpful? Yes
Saint-Gilles-Les-Bains, Reunion Island
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I stay twice for business,in 2013 and this year for 1 month. I really recommend this place for people traveling for business or with family.The service is amazing in all department. It represents Asia hospitality in all terms.All staff know how to assist you and are at your disposal for anything. The general manager is French and add a french... More

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Pascal L Thank you for staying with us during your recent trip to Medan. we are truly happy to learn from your wonderful review that you have enjoyed your stay with us. It was a pleasure for us to be of service to you. My colleagues and I look forward to welcoming you back to the hotel soon.... More

Singapore
Top Contributor
64 reviews 64 reviews
22 hotel reviews
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed 1 week ago

Let's start with location. Firstly, this is Medan after all and even in Jakarta, expectations have to be moderated. So while you can expect a minimum standard of stay, a standard that you, a seasoned business traveler would've come to expect of a stay at a JW Marriott's, you'd still have to moderate those expectations when it comes to the... More

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Drjoeng, We reviewed and appreciate your comments on TripAdvisor. We see them as an opportunity to continuously improve our services. I am happy that you enjoyed the room cleanliness and spaciousness as well as the amenities. We are proud to offer the most spacious rooms in Medan. I am also glad to hear your comments on the staff... More

Jakarta, Indonesia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
250 helpful votes 250 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed there for one night with my husband last Thursday (09th of October, 2014) and I told the reservation that we are newlywed. I didn't expect that their service will shock us. Yes, as my husband checked in first, he said that all front office team was congrats him. Not finish there, when he entered the room, they gave... More

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mrs. Ayu Kartika Sari Thank you for taking the time to share your feedback with us after your honeymoon stay. It was a pleasure to welcome you and your loved ones to the hotel. Congratulations once again for your wedding! It's very nice to hear you had a delightful stay during your honeymoon and that you were well looked... More

1 review
5 of 5 stars Reviewed 1 week ago

I am glad to be able to run my business at the Hotel JW marriott Medan, their service is very satisfactory, friendly, polite and friendly, especially the authenticity of the marriott café staff named Bambang. I can see the sincerity in his work, he's so sweet and full of smiles. Good luck always to JW Marriott Hotel Medan team! Warm... More

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Aman R Thank you very much for taking the time to share your review on TripAdvisor. It is a real pleasure to welcome you as our guest, and we are pleased that you thoroughly enjoyed your stay with us. Your kind acknowledgement of the service of our staff (Bambang) is very much appreciated. We certainly make every effort... More

batam
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Visited Medan for a few days and after disapointments from previous hotels decided to give the Marriott a try. As there was an Executive Lounge I booked into a room that included entrance. Best thing I have ever done. Romm was big and beautifully laid out with superb views from the 25th floor. The executive lounge was superb with free... More

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr Dennis. M Thank you for your review on Tripadvisor. Once again, Thank you for the kind review, and for including us with your extensive portfolio of reviews. As a Top Contributor we sincerely value your insight and appreciate your positive comments. We also appreciate the public recognition of our staff, they truly are what separates us from the... More

Warrnambool, Victoria, Australia
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is our third stay at the Medan Marriott and once again it lived up to its Marriott Name. The staff were wonderful and our room was beautiful. My favorite dessert was sent to to our room upon arrival (complimentary) and the staff were very attentive. The food was delicious and our room was very nice. We often stay in... More

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Julie C Thank you for taking the time to share your feedback after your recent stay at the hotel. It's always a pleasure welcoming you back to the hotel. I'm happy to hear you like the dessert, food and room. I'm very pleased to hear you had a comfortable stay and that you were well looked after. I... More

jakarta
Contributor
17 reviews 17 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed for 1 night at sept 29th,the location of this hotel is very strategic in the center of the Medan city, it have a grand lobby, reception staff was very polited, Nice bedroom with kingkoil matrass and with direction to kabah on the ceiling, bath room was OK, can see thru from bed room but the towels not soft.... More

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Rhoee, Thank you for taking the time to share your feedback with us after your recent stay. It was a pleasure to welcome you to the hotel. I'm happy to hear that the hotel location and the rooms received were perfect for you. For the Kabah Direction we try to make every guest feel like home in JW... More

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The food is great from appetizer to main course that is foie gras to dessert. Service is excellent that we tipped some more over and above the service charge. Thank you to the manager, Pa Evendi and his staff Marthin and Emil. Service was superb. Thank you.

Was this review helpful? Yes 2
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs iannejeanne, Thank you for sharing your positive review of Prime Steak House JW Marriott Medan. I'm so happy that you chose our restoran for dining. We pride ourselves on making every one of our guests feel welcome and taken care of. Thank you for review of our services and for mentioning Pak Evendi, Martjin and Emil in your... More

Jakarta, Indonesia
Contributor
11 reviews 11 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We stayed at Marriott Medan, 3 nights. The hotel is OK, below JW Marriott's standard. Maybe they should down graded this hotel to Marriott only, without JW. Room, lobby, shower just OK, nothing to be impressed. But the ATTITUDE of some staffs are amazingly rude and arrogant. I couldn't understand why, they just simply rude and made my trip miserable.... More

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr. Kabayan W, Thank you for your patience while we investigated the issue. We reviewed the CCTV camera to identify the associate involved and follow the events as they occurred. Your group entered the hotel at 23:18 pm and went through Jade restaurant, Prime Steakhouse, Marriott Gourmet and finally to Lobby Lounge at 23:38 pm. Your order was taken... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to JW Marriott Hotel Medan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about JW Marriott Hotel Medan

Address: Jalan Putri Hijau No. 10, Medan 20111, Indonesia
Location: Indonesia > Sumatra > North Sumatra > Medan
Price Range (Based on Average Rates): $
Hotel Class:5 star — JW Marriott Hotel Medan 5*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Expedia, Travelocity, Marriott, Venere, Agoda, Hotels.com, Despegar.com, Odigeo and Tingo so you can book your JW Marriott Hotel Medan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

285 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (257)
Viewed
Room/suite (67)
Viewed
Hotel & grounds (32)
Viewed
Bathroom (33)
Viewed
Dining (29)
Viewed
View from room (11)
Viewed
Pool/beach area (12)
Viewed
Other (73)

Management photos: Courtesy of the property manager

Viewed
All management photos (29)
Viewed
Business center/function rooms (1)
Viewed
Room/suite (5)
Viewed
Hotel & grounds (7)
Viewed
Dining (6)
Viewed
Pool/beach area (1)
Viewed
Other (9)
Hotels you might also like...
Check In Check Out
Price Your Stay