We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

JW Marriott Hotel Medan

#1 of 60 Hotels in Medan
Certificate of Excellence
Hotel website
Hotel deals
Hotel packages
Jl. Putri Hijau no. 10, Medan 20111, Indonesia
Special Offer
Stay for Steak
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
JW Marriott Hotel Medan
JW Marriott Hotel Medan
JW Marriott Hotel Medan
Why TripAdvisor?
  • Lowest prices from 200+ sites
  • 1.5 million hotels and accommodations
  • 225 million reviews and opinions
Save
You added JW Marriott Hotel Medan to your Saves list

At a glance

89%
Positive reviews?

HOTEL PHOTOS

JW Marriott Hotel Medan
Professional photos

BROWSE NEARBY

Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Your filters are still active.
There are no pins in your viewport. Try moving the map or changing your filters.
Sponsored by:
Check In Check Out
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}
    Add Photo Write a Review

    533 Reviews from our TripAdvisor Community

    Rate and write a review
    Roll over, then click to rate
      Click to rate
    Traveler rating
      273
      200
      42
      15
      3
    See reviews for
    81
    79
    35
    218
    Rating summary
    • Sleep Quality
      4.5 of 5 stars
    • Location
      4 of 5 stars
    • Rooms
      4.5 of 5 stars
    • Service
      4.5 of 5 stars
    • Value
      4.5 of 5 stars
    • Cleanliness
      4.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (79)
    Date | Rating
    • Dutch first
    • English first
    • French first
    • German first
    • Indonesian first
    • Japanese first
    • Korean first
    • Portuguese first
    • Any
    English first
    • All months
      (533)
    • Mar-May only
      (124)
    • Jun-Aug only
      (160)
    • Sep-Nov only
      (121)
    • Dec-Feb only
      (128)
    All months
    Level Contributor
    4 reviews
    3 hotel reviews
    5 of 5 stars Reviewed 2 days ago NEW

    We stayed here for 2 Night, everything was very good and pleasent staff, they had knowledge about medan and everything was arranged for our departure to the AirPort. The pool and spa was relaxing and we had a nice 2 Night stay without problems at all. Would stay here any time i visit medan for sure.

    Was this review helpful? Yes
    Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

    Dear Mr/Ms Gustav A Thank you very much for your kind words. It is great to hear that you enjoyed the room, Pool and spa, and that our staff service was up to your expectations. . I look forward to welcoming you back in the near future! Best Regards Gerald Moutte General Manager More 

    Jakarta
    Level Contributor
    14 reviews
    11 hotel reviews
    common_n_hotel_reviews_1bd8 7 helpful votes
    4 of 5 stars Reviewed 2 days ago NEW

    Stayed for 2 nights to attend a family meeting. Reserved the excecutive plan. Check in was smooth, room in excellent condition. Tried the excecutive lounge and was satisfied. Breakfast was ok. The only drawback is the elevator, as we had experienced annoying problem where we could not push the right floor due to card not working properly. Otherwise a satisfying... More 

    Was this review helpful? Yes
    Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

    Dear Mr/Mrs Farel S Thank you for sharing your experience at the JW Marriott Medan. I took note of your comments for the elevator card and will act accordingly. I apologize for the inconvenience. We look forward to welcoming you back again in the not too distant future. Best Regards Gerald Moutte General Manager More 

    Australia
    Level Contributor
    133 reviews
    77 hotel reviews
    common_n_hotel_reviews_1bd8 112 helpful votes
    5 of 5 stars Reviewed 4 days ago NEW

    Unfortunately, we arrived at this hotel very late and did not get much opportunity to enjoy it. However, our room was well appointed, clean and quiet, service was excellent, and the breakfast buffet selection was huge. It was a welcome respite after a week of substandard accommodation.

    Was this review helpful? Yes
    Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

    Dear Mr/Ms Braziltraveller2010 Thank you for posting your review on Trip Advisor. It was a pleasure to have you as our guest at JW Marriott Medan and we are happy to read from your comments that you very much enjoyed your stay. Your kind feedback is very much appreciated and we look forward to welcoming you back again soon Best... More 

    Drammen
    Level Contributor
    28 reviews
    23 hotel reviews
    common_n_hotel_reviews_1bd8 18 helpful votes
    5 of 5 stars Reviewed 6 days ago NEW

    We had a fantastic room for the Price we paid. Wonderful view over the city, and a window between the bathroom and main room with an Electric curtain if privacy is needed. This was a perfect treat before heading into the jungle for a week. This hotel is great value for Money, and the room was spacious and very clean.... More 

    Was this review helpful? Yes
    Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

    Dear Mr / Mrs Norwegianstravels84 We do appreciate you taking time out to share with us your experience while at our hotel. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and great product experience for all our guests. We are looking forward to welcoming you back to Medan and the JW... More 

    Rotterdam, The Netherlands
    Level Contributor
    23 reviews
    23 hotel reviews
    common_n_hotel_reviews_1bd8 35 helpful votes
    4 of 5 stars Reviewed 1 week ago NEW

    Last May we visited Medan- Sumatra- for a few days. A trip down memory-lane for my partner; so we chose to stay at the JW Marriott; turned out to be very good choice! The staff is very friendly- the hotel ; the rooms are very clean and have a very warm feel to it; great bed, lovely bathroom with a... More 

    Was this review helpful? Yes
    Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

    Dear Mr/Mrs Ros 1963 Thank you for sharing your experience at the JW Marriott Medan through trip advisor It is really nice to know that you had a good stay with us and that the team made your stay comfortable. We very much appreciate your recognition on the service as well as the overall hotel facilities and it was a... More 

    Jakarta, Indonesia
    Level Contributor
    6 reviews
    6 hotel reviews
    common_n_hotel_reviews_1bd8 3 helpful votes
    4 of 5 stars Reviewed 1 week ago

    Stay at this hotel for a short business trip but this hotel offers a great experience. With a typical 5 stars hotel for meeting package, delicious foods, spacious meeting rooms and decent afternoon coffee + snack. The hotel room is also spacious and nice. I think this hotel is worth staying if you come to medan.

    Was this review helpful? Yes
    Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

    Dear Mr/Ms Amandaputri 11, Thank you for taking the time to upload your comment about your most recent stay on TripAdvisor. I am very pleased to hear that everything went well and that you enjoyed your stay. I have shared your comments with the rest of the team. Looking forward to having you soon again. Best regards, Gerald Moutte General... More 

    1 review
    4 of 5 stars Reviewed 1 week ago

    I had cause to be in Sumatra for 2 days and choose the JW .I had asked the concierge in advance to book me a car to take me to Lake Toba and Pematangsiantar for July the 23rd . I arrived in the PM of July 22nd and from the time I checked in and from the front desk to... More 

    Was this review helpful? Yes
    Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

    Dear Mr/Mrs Bert D Thank you for writing your review on Trip Advisor . It was a pleasure to have you as our guest and we are glad we provided you the efficient services expected from a JW Marriott. We really appreciate your recognition towards our staff in various outlets and we will share your comments with the team. We... More 

    Sydney, Australia
    Level Contributor
    78 reviews
    28 hotel reviews
    common_n_hotel_reviews_1bd8 48 helpful votes
    5 of 5 stars Reviewed 2 weeks ago

    My only complaint I have about this hotel is that we did not have enough time here to enjoy the hospitality. We arrived late in the evening from the airport and we had to leave very early the next morning to catch a flight to Singapore. The welcome was fantastic and helpful, making sure that we had the correct information... More 

    Was this review helpful? Yes
    Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

    Dear Mr/Ms Cstone12, Thank you for your review on Tripadvisor It was a pleasure to have you as our guest and we are happy to read from your comments that you appreciated our staff service and facilities. Your kind feedback is very much appreciated and we look forward to welcoming you back again soon. Best Regards, Gerald Moutte General Manager More 

    Level Contributor
    7 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 1 helpful vote
    1 of 5 stars Reviewed 2 weeks ago

    Medan is actually really famous for some culinary dishes, but to think that the accomodation there is quite good is absolutely wrong. JW Marriott is the best hotel in Medan, I heard. After staying 5 nights there I can tell you this it is a hotel unworthy of the titles 'Best Hotel in Medan' and 'Five Star Hotel'. Most images... More 

    Was this review helpful? Yes 1
    Management T, jw Marriott Hotel Medan at JW Marriott Hotel Medan, responded to this review

    Dear Mr/Ms Vania F We value our guests comments when they surface specific issues we can correct. Please contact me gerald.moutte@marriott.com should you need to explain further. Best regards, Gerald Moutte General Manager More 

    Level Contributor
    6 reviews
    5 hotel reviews
    common_n_hotel_reviews_1bd8 3 helpful votes
    4 of 5 stars Reviewed 2 weeks ago

    Medan is not at nice city but if you need to have a day to relax before going to the jungle this hotel is the place to be. Super nice pool at the rooftop, good food and very good service. From here you can get ready to experience the rest of Sumatra..

    Was this review helpful? Yes
    Management T, JW Marriott Hotel Medan at JW Marriott Hotel Medan, responded to this review

    Dear Ms Karoline S, Thank you for posting your review on Trip Advisor. It was a pleasure to have you as our guest at JW Marriott Medan and we are happy to read from your comments that you very much enjoyed your stay . Your kind feedback is very much appreciated and we look forward to welcoming you back again... More 

    Questions? Get answers from hotel staff and past guests. Ask a question

    355 photos of this hotel

    Traveler photos: See what travelers like you saw

    Viewed
    All traveler photos (325)
    Viewed
    Room/suite (106)
    Viewed
    Dining (34)
    Viewed
    Pool/beach area (18)
    Viewed
    Hotel & grounds (42)
    Viewed
    Business center/function rooms (1)
    Viewed
    Bathroom (46)
    Viewed
    View from room (15)
    Viewed
    Other (63)

    Management photos: Courtesy of the property manager

    Viewed
    All management photos (30)
    Viewed
    Room/suite (6)
    Viewed
    Business center/function rooms (1)
    Viewed
    Hotel & grounds (7)
    Viewed
    Dining (6)
    Viewed
    Pool/beach area (1)
    Viewed
    Other (9)
    Check In Check Out
    Prices are for 1 room, 2 adults
    Show Prices
    Hotels you might also like...
    Travelers also viewed these Medan hotels
    0.8 mi away
    Hotel Aryaduta Medan
    Hotel Aryaduta Medan
    #7 of 60 in Medan
    4.0 of 5 stars 312 reviews
    1.2 mi away
    Grand Swiss-Belhotel Medan
    14.1 mi away
    Hotel Deli River
    Hotel Deli River
    #2 of 60 in Medan
    4.5 of 5 stars 164 reviews
    Show Prices
    Show Prices
    Show Prices
    0.8 mi away
    Grand Aston City Hall Hotel & Serviced Residences
    1.7 mi away
    Grand Serela Medan
    Grand Serela Medan
    #6 of 60 in Medan
    4.0 of 5 stars 125 reviews
    0.8 mi away
    Hotel Santika Premiere Dyandra Medan
    Show Prices
    Show Prices
    Show Prices
    Questions? Get answers from hotel staff and past guests. Ask a question

    Amenities

    Enter dates for best prices
    Check In Check In Check Out Check Out
    Prices are for 1 room, 2 adults
    Price Your Stay