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JW Marriott Hotel Medan

5.0 of 5 Jalan Putri Hijau No. 10, Medan 20111, Indonesia
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JW Marriott Hotel Medan
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JW Marriott Hotel Medan
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439 reviews from our community

Traveler rating
    230
    156
    38
    13
    2
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
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  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Any
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    (439)
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lancashire
2 reviews
2 of 5 stars Reviewed yesterday NEW

Stayed here at the end of 14 days in the jungle. At nearly $200 a night this hotel is over rated and over priced. At the beginning of our trip we stayed at the grande Aston hotel which was far nicer and better value for money. Very disappointed by the facilities here. The hot tub was not working, the changing... More 

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Manchester, United Kingdom
Top Contributor
62 reviews 62 reviews
51 hotel reviews
136 helpful votes 136 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I come to Medan on business and my company books me this hotel. I have stayed here previously and had an excellent stay however this time was not so good. The hotel building is exactly what you would expect from a luxury 5 star hotel and is by far the best hotel in Medan. It’s from the Marriott group of... More 

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs RM 1003 Thank you very much for choosing to stay at JW Marriott Medan and for taking the time to share your feedback with us. Please accept our sincere apologies for the disappointment that you experienced in regards to the smell in the rooms; Please be assured that this incident is most certainly not reflective of the high... More 

Jakarta
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is very modern, the room is very big, the bed amazing, I can sleep very well. The breakfast is fantastic, because the variety and the taste with the quality of the food are verygood. The hotel is situated in the the middle in the city. Once they give me a room in the upper floor with a unique... More 

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Arsh A Thank you for review our hotel on Tripadvisor. I am delighted that you have enjoyed our facilities and services during your stay with us. Your compliments will certainly spur us on to provide the very best for our guests. We look forward to welcoming you back to the hotel soon. . Best Regards Gerald Moutte General... More 

Senior Contributor
32 reviews 32 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a nice hotel and we really enjoyed our stay. The service was excellent, We had several funny miscommunications based on language, but we were able to work through them given the patience and graciousness of the staff. The lobby area is inviting, and the lobby bar is amenable to sitting and having a glass of wine with conversation.... More 

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs ArkieCyndi, Thank you for taking the time to post a review on TripAdvisor. I was delighted to read that you had a positive stay experience. Furthermore, it was wonderful to hear your comments about the staff, facility, services and to learn that you had found them very helpful. Thank you for choosing JW Marriott Medan, and we look... More 

Bekasi, Indonesia
Top Contributor
106 reviews 106 reviews
51 hotel reviews
117 helpful votes 117 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stay here with my family after city hopping by car around North Sumatera for a week. Medan was our last destination before flying back to Jakarta. After long journey we really need a quality rest. Check in was done in our room. This is a new experience for me. We stay at the business room and big enough even... More 

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Samuelpas, Thank you for your review on Tripadvisor. Thank you for staying with us and for your lovely review of our hotel. It is wonderful to know that you have enjoyed your stay with us. My staff and I look forward to welcoming you back to the hotel soon. Best Regards Gerald Moutte General Manager More 

Senior Contributor
24 reviews 24 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We always book at this hotel whenever we stay in Medan for holiday. The location is very strategic and very close to the train station or shopping malls . The room is nice and pleasant. The service is outstanding. Overall, it's a good value for money. Will definitely recommend this hotel.

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Ms Janny L Thank you for your support and time to review our hotel. I was very happy to hear our services lives up to your expectations. I will surely share your review with the rest of the team. Once again, thank you for your feedback and look forward to welcoming you back again soon. Best Regards Gerald Moutte... More 

Mauritius
Contributor
20 reviews 20 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Was there in November 2014 for the World Wong Convention in Medan.The rate was good since it was booked for the convention.You feel safe because you have to walk through the security scanner.I have a good stay there.The room is big enough and there is also free Wi-Fi connection.The mattress is good.The food for breakfast is quite OK but there... More 

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Wongtra Thank you for staying with us during your business trip to Medan and for your wonderful review of our hotel. I am truly delighted that you have enjoyed your stay with us. I would also like to thank you for your compliments for our facilities . Your compliments will certainly spur us on to provide the very... More 

Singapore, Singapore
Contributor
14 reviews 14 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I think this is the best Marriot in Indonesia, compare the one in Jakarta and Surabaya. The breakfast is stunning, complete choice of local and western choice. The price also still reasonable for five star hotel. Suitable for business traveler as the lounge is comfortable for short meeting. The location is not far from main area and the main train... More 

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Muliady, First of all, happy new year from all of us at JW Marriott Hotel Medan. We are glad to know that you have enjoyed your stay with us. Thank you for your compliments on our hotel, especially the gym. We look forward to welcoming you back to the hotel soon. Best Regards Gerald Moutte General Manager More 

Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 4 weeks ago

The location is very strategic and easy to reach, we got some feature to play laptop and ipod in tv. and a high speed internet, love the room but i dont like the shower and the toilet because its little hard to use. overall is awesome! Recommended!!!

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Trafiko B Thank you very much for your comments following your recent stay in our hotel. We are delighted to hear that you enjoyed your time with us and that all our services exceeded your expectations. I will be sure to share your comments with all of our staff in the hotel. We look forward to welcoming you... More 

Contributor
11 reviews 11 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

stayed one night on a business trip. good location as this is in central area. breakfast provided international spread with great choice. wi fi connectivity in the room was good. the gym facility was well equipped.

Was this review helpful? Yes 1
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Alan W We appreciate your time in sharing with us your experience and your feedback is very important to us as we constantly look for opportunities to improve our hotel and services. It is indeed our pleasure to take care of you and we look forward to welcoming you back to our hotel soon. Best Regards Gerald Moutte... More 

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Additional Information about JW Marriott Hotel Medan

Address: Jalan Putri Hijau No. 10, Medan 20111, Indonesia
Location: Indonesia > Sumatra > North Sumatra > Medan
Price Range (Based on Average Rates): $
Hotel Class:5 star — JW Marriott Hotel Medan 5*
Number of rooms: 287
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Hotel Style:
#1 Spa Hotel in Medan
#1 Romantic Hotel in Medan
#1 Business Hotel in Medan
#1 Luxury Hotel in Medan

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