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All 56 Medan hotels

JW Marriott Hotel Medan

5.0 of 5 Hotel   |   Jalan Putri Hijau No. 10, Medan 20111, Indonesia
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88%
Ranked #1 of 56 Hotels in Medan
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 6 days ago
RaraBunga Makassar
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363 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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A TripAdvisor Member
5 of 5 stars Reviewed 5 days ago NEW

Stayed for a night for the first time last December..we truly love our stay! Everything was pleasant & we had nothing to complain. Though, the location aren't strategic we had no problem..the room just too cozy & the bed really comfortable that we cancelled our plans to explore Medan & instead we laze around until check-out...we tried the room service... More

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Guest, Thank you for your review on Tripadvisor, Your review is an outstanding testimony of our hotel’s luxurious hospitality and strategic location in the city - thank you very much! We are happy that you like our Nasi Goreng. We look forward to your return for another exceptional stay! Best Regards Gerald Moutte General Manager More

Makassar
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 6 days ago NEW

Stayed here twice and can't complain about anything in this hotel. The location is perfect at the heart of Medan, You're just minutes away from Medan's main attraction and public spots. The room is amazingly spacious. Beds are comfy. Bathtub is available. The sense of luxury is clearly visible here. The choice of food for breakfast is great and so... More

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Ms. Rarabunga, Thank you for your review on tripadvisor. It’s great to note that enjoyed your stay with us and appreciate our hotel’s convenient location. It’s awesome that you enjoyed all your stays with us and we hope for the opportunity to welcome you to the hotel as well. We look forward to your return …. soon and often!... More

1 review
5 of 5 stars Reviewed 1 week ago

We stayed JW Marriot for 10 nights while in Medan attending to a dental problem, so we got to know this hotel well. The outstanding staff were always attentive , polite and professional. There are always some small problems when you travel and the staff were always helpful interested and communicated well . The choice of food at the buffet... More

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr Eddie M, Thank you for your review on Tripadvisor. It is wonderful to know that you had a Fantastic stay with us and I look forward to share your positive comments with our team as this will certainly motivate them in our mission to completely delight and satisfy our guests. Thank you for your continuous support towards the... More

Jakarta
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

I have an office in Medan that I must visit once in a month, compared to two other two hotels, Aryaduta and Swissbell Hotel, this hotel is most luxury one. Well, of course, because it has different price and 5 star hotel. What I love when I stay in JW Marriott is its food selection for breakfast. You can get... More

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Cheerful71, Thank you for sharing your observations on your 1st stay with us, and I am delighted that you enjoyed our breakfast and the strategic location. Your kind recommendation of our hotel to other TripAdvisor travelers is much appreciated and I look forward to the pleasure of welcoming you back to the hotel again in the near future.... More

Brisbane
Senior Contributor
35 reviews 35 reviews
32 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here again for 2 nights in August and reviewing the hotel again as I've once again had some of the best service that I've ever got from an Indonesian hotel. Arrived in Medan via Silk Air from Singapore only to find that the front zip of my suitcase completely ripped apart. Not wanting to waste my time at the... More

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr. Rishen Thank you for your second wonderful review on Tripadvisor. It is wonderful to know that you had a FANtastic stay with us once again and I look forward to share your positive comments with Yester and our Concierge team, Indra and Charles as this will certainly motivate them in our mission to completely delight and satisfy our... More

Denpasar, Bali
Top Contributor
87 reviews 87 reviews
48 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This city center hotel is located close to the Medan Railway station where guests can catch the airport rail to the Kuala Namu International Airport (which alternatively is at least a 75 minutes drive from the hotel). The hotel also boasts an almost entire floor dedicated to the Executive Lounge offering a unique 180 degree birdeye's view of the city... More

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr RoniWDenpasar, Thank you for your review on Tripadvisor. It is pleasing to hear that you had an awesome stay with us and that you were impressed with our hotel’s facilities. We look forward to the pleasure of welcoming you back for another awesome stay when you’re back to the city. Best Regards Gerald Moutte General Manager More

Jakarta, Indonesia
Top Contributor
59 reviews 59 reviews
48 hotel reviews
130 helpful votes 130 helpful votes
5 of 5 stars Reviewed 2 weeks ago

As a frequent business traveler all across Indonesia, I would rank the JW Marriott Medan as one of the top three city hotels of the country. Rooms and bathrooms are large and very well maintained, front desk staff is friendly and efficient. Since Medan is known for great local food, I am usually only having breakfast in the hotel, and... More

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs jtkJakarta, Thank you for your recent review and for staying with us on your Medan Staycation. We're thrilled you had a wonderful time and a restful night sleep. We're thrilled to read that you recommend us and you'll tell others not to stay anywhere else. We love that you had an excellent stay. We hope to see you... More

Jakarta, Indonesia
Top Contributor
106 reviews 106 reviews
65 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice hotel to stay, located at city center of Medan, actually it is as good as you should pay, no more no less. what i mention is the service, they are very good at it. breakfast, lunch and dinner, better to take outside, since a lot of good food around this area. i would say this hotel is perfect if... More

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Gondel G Thank you for taking the time to share your feedback with us. We are striving to always deliver the best service and I am glad you noticed it. While we understand there are many restaurants around the hotel we have Marriott Café offering the longest and most diversified buffet in Medan, Prime Steakhouse with Australian Wagyu... More

Podimore
Top Contributor
143 reviews 143 reviews
104 hotel reviews
144 helpful votes 144 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have just completed a stay at the Marriott Medan and would say that we thought the experience was exceptional. We are world travellers and stay in many hotels but have never seen or received better, more efficient, or friendlier service in any hotel we have stayed in. All staff from reception to restaurant to cleaning we happy, courteous and... More

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Bangkokloft Thank you for taking the time to share your feedback with us following your recent stay. I will definitely share your words of encouragement with the team. I do hope you will take the opportunity to stay with us again when your plans bring you back to Medan and would be delighted to assist with the details... More

Bali, Indonesia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I've been at the JW Marriot umpteenth times as the company books us there. The rooms are great and the staff mostly helpful. It is sometimes very noisy, especially over weekends, food is okay, halaal and we prefer eating outside of the hotel. On the whole it's a nice place to stay.

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs PaulAnita, Thank you for your Trip advisor review. We are happy to hear that you enjoy the rooms and find our staff helpful. I do apologize that you found the hotel to be noisy over the weekend. Generally we run higher occupancy during weekdays compared to weekends. Maybe it was a holiday weekend, and I am sorry for... More

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Additional Information about JW Marriott Hotel Medan

Address: Jalan Putri Hijau No. 10, Medan 20111, Indonesia
Phone Number:
Location: Indonesia > Sumatra > North Sumatra > Medan
Price Range (Based on Average Rates): $
Hotel Class:5 star — JW Marriott Hotel Medan 5*
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