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JW Marriott Hotel Medan

#2 of 58 Hotels in Medan
Certificate of Excellence
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Jl. Putri Hijau no. 10, Medan 20111, Indonesia
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JW Marriott Hotel Medan
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468 reviews from our community

Traveler rating
    245
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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Kuala Terengganu, Malaysia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed here for two nights. A relatively high level in terms of security and safety. Lovely and friendly staffs who helped us alot during our stay . They are just too kind and pleasant ! Their buffet are just awesome too , varieties of foods to choose. The room is huge and comfortable. Love the big transparent window in the... More 

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr / Mrs KhimLaw_4388 Thank you for your review and the positive comments about the hotel, our team and the services offered. We are glad that you enjoyed your stay with us and we are looking forward to welcoming you back to Medan and the JW Marriott. Best Regards Gerald Moutte General Manager More 

Rengat City ..Indonesia
Top Contributor
110 reviews 110 reviews
30 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 2 weeks ago

the cheapest jw marriot hotel in the world.... hahahaha... really no kidding ... one night just around usd 60 per room.. maybe because of too many competition there.... reception are professional and very warm ... room is what u expect from marrit hotels group

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr /Mrs Hendry E Thank you for your review on Tripadvisor. We are delighted to hear about your recent visit and really appreciate your feedback. We look forward to seeing you again soon. Best Regards Gerald Moutte General Manager More 

Kuala Lumpur
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We arrived at the hotel around 9am, and we were allowed to check in. Check-in was fast and non adventurous. Our room was HUGE (of course we got the corner room). Everything inside is what you'd expect a 5-star hotel would be. No complaints there. However, the a/cond was a bit off... even though the temperature setting was already at... More 

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr / Mrs Eelza Thank you for your recent visit and sharing your feedback with us . Kindly accept our sincere apologies for the air con issue experienced during your stay. Your concerns have been noted and will be solved at the earliest. I noted your appreciation of various associates ( Gali, Indah and the waiter P). We will... More 

Hong Kong, China
Top Contributor
119 reviews 119 reviews
50 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed 2 weeks ago

If you stay in a JW Marriot hotel, you expect a certain standard and the simply reason is, because you are paying for it. The hotel has a nice hotel lobby, friendly staff, bar/lounge, good restaurants with appropriate selections. The rooms are very spacious; everything works and is well maintained. Then you ask them for Wifi access and they tell... More 

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr /Mrs Thomas_0608 Thank you for your review on Tripadvisor. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. The complimentary Wifi is available in the public areas of the hotel. For rooms, it is available to all Marriott Reward Members. The registration is free and we encourage you... More 

New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Stayed here for 3 relaxing nights because of the very soft and comfortable bed. And also because of the neat and clean room, gorgeous design of the room and bathroom. Yes, I was satisfied with the wifi because of its excellent speed connection which is the one of the costumer requirements when they are searching for a hotel to stay.... More 

Was this review helpful? Yes 1
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr / Mrs Chenenell015 We do appreciate you taking time out to share with us your experience while at our hotel. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and great product experience for all our guests. We are looking forward to welcoming you back to Medan and the JW... More 

Senior Contributor
35 reviews 35 reviews
20 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 2 weeks ago

strategic location. in room wifi speed very speedy and smooth among all the hotels in medan.Plenty choices of breakfast selection. the room very clean and cosy. I love to stay here and definitely will come back again

Was this review helpful? Yes 1
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Dreamscometrue9 A big thank you for the positive feedback on our clean & cozy room and the breakfast. Hope to see you in the future at JW Marriott Hotel for all other occasions to Medan. Best Regards Gerald Moutte General Manager More 

Kuala Terengganu, Malaysia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is the best hotel i stayed in medan , great view , nice toilet , most comfortable bed ever . Everyone give u a great smile once u arrive in this hotel . 5 stars services . Wifi in room or any part of this hotel is really fast . Very relaxing hotel . but swimming pool is small... More 

Was this review helpful? Yes 1
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Ericgoh, Thank you for taking the time to write about your recent stay with us at JW Marriott Hotel Medan. It is always a pleasure to read guest’s feedback about our Hotel and I am delighted that you enjoyed your stay with us. I will ensure that your comments are shared with the entire team. We look forward... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I was travel with my partner and decided to stay at J. W. Marriot. Mr Suriyanto took us from airport to the hotel. He drives carefully and friendly too. Agus texted me if we could find our driver and that was so sweet ! Once we there, there's a big smile Receptionist, Dini, assists us and show our room. We... More 

Was this review helpful? Yes 1
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr /Mrs Giovanni Yunita A Thank you very much for the positive feedback! We appreciate the comments concerning our service and facilities and we will share the same with the team. We are happy that you find yourself well taking care of and we are looking forward welcoming you back to Medan and the JW Marriott in the near... More 

Contributor
11 reviews 11 reviews
9 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have stayed 4 days with my family. The hotel staff was very cooperative, typical 5 stars hotel staff. The room is very big & full carpet. You can connect your gadget with the wifi connection at your room, the wifi connection was good. The breakfast buffet was very excellent, you will meet the local food, eastern food, western food... More 

Was this review helpful? Yes 1
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr / Mrs Denajah Thank you very much for taking the time to share your review on TripAdvisor. It is a real pleasure to welcome you as our guest, and we are pleased that you thoroughly enjoyed your stay with us. Once again, thank you for your positive and encouraging review and we most certainly look forward to welcoming... More 

Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Spacious rooms, where it does take you less than 5 minutes to turn out all the lights. Speedy room service and good quality foods, they do bring up the sides like mayo the first time. Free Internet included, although through one or 2 hickups I was connected with Manila. Breakfast very good, plenty western and asian options. Traffic is messy... More 

Was this review helpful? Yes 1
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr /Mrs Sam02468 Thank you for your positive review on Tripadvisor. I was pleased to read that you had a very enjoyable time and that we could welcome you on a second occasion throughout your trip in Medan. We look forward to seeing you again soon. Best Regards Gerald Moutte General Manager More 

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