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All 56 Medan hotels

JW Marriott Hotel Medan

5.0 of 5 Hotel   |   Jalan Putri Hijau No. 10, Medan 20111, Indonesia
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Ranked #2 of 56 Hotels in Medan
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Bryan C
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401 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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1 review
5 of 5 stars Reviewed 2 days ago NEW

Prices are relative but at £45 B&B for two is a steal for this quality.. On arrival from a jungle trek looking far from the usual type of clients we were greeted with usual Indonesian charm, the lady who showed us to our room ordered a plate of fruit and water as she though we looked in need of it;... More

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Bryan C, Thank you for submitting a review for us. We even more grateful for your kind comments about our room facilities, the service you experienced from our staff and that you made special mention of our restaurants. We look forward to welcoming you back to JW Marriott Hotel Medan on your next trip to Medan! Best Regards,... More

Senior Contributor
22 reviews 22 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Everything you can come to expect of a JW Marriott. Great hotel, great rooms with comfortable beds and the staff were incredibly friendly. Would definitely stay here again, if you are looking for a hotel in Medan, don't look any further.

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Philip B Thank you for sharing about your experience on Tripadvisor. I am delighted to read about your positive experience at our hotel and we thank you for your continuous support. I truly look forward to your next visit to the JW Marriott Medan and would gladly assist you with any enquiry or travel details. Best Regards, Gerald... More

Singapore, Singapore
Senior Contributor
31 reviews 31 reviews
31 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here in 2013 for two-nights after a trip to Lake Toba. On arrival, front desk and hotel team was able to get us into a room quickly and more importantly, get a doctor to take a look at my friend who fell and had a deep gash on his head. The doctor arrived quickly, did some stitching and the... More

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Jclia, Thank you very much for the great review on Tripadvisor We are glad to know you enjoyed your stay and that you found the room comfortable. Thank you for your positive comments concerning the room, pool, breakfast and our associates. And I hope your friend is getting better now. We were delighted to receive such recognition. We... More

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

One of the nicest marriotts I have ever stayed in. Compared to the rest of the city it is an oasis of cleanliness and service. Highly recommended overall except for the steakhouse which had average fair and was overpriced.

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Evelyn R, I am delighted that you enjoyed your recent stayed with us at JW Marriott Hotel Medan and I appreciate you have taken the time to share your experience on Trip Advisor. I am sorry to hear about your experience in Prime Steakhouse. We import premium quality beef which unfortunately reflects in our pricing. I will definitely... More

Singapore
Contributor
19 reviews 19 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I was on a 3 night business trip. The Staff really took extra attention from the time I first step into the hotel until I checked out. Sometimes service was abit too overly attention but was an overall great stay. The executive floor was a good place to get some work done. I met the hotel staff Pirton Managam (Guest... More

Was this review helpful? Yes 1
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs SM M Thank you for taking the time to share your review on TripAdvisor. We are pleased to read from your comments that you enjoyed your stay at the JW Marriott Medan and are delighted to hear about your experience in our Executive Lounge. We will surely pass on your comment to Pirton Managam about your review. Your... More

Rome, Italy
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

- location about a 10 minute walk from the train station - exceptionally well appointed and comfortable rooms - lovely helpful staff - the biggest and best breakfast spread I've ever seen, all open kitchens with chefs cooking away I paid AU$91 for the night; level 20 room 31 and it was great. All apartments start from around level 19... More

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Travis_Melbourne, Thank you so much for taking the time to post your review on Trip Advisor following your recent stay at the JW Marriott Medan. It was a true pleasure to have you as our guests and we are happy to hear that you were pleased with the hotel facilities, location, as well as the service of our... More

Jakarta, Indonesia
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I stayed here 4 nights on a business trip. I visited friends at another "top" Medan hotel and found it to be lacking in many ways. So I was a bit worried to see what this hotel would be like. From the moment we walked in we were treated like royalty. Everywhere we went we were greeted... More

Was this review helpful? Yes 1
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Michael P, Thank you for taking the time to post your review on Trip Advisor and we are glad that you enjoyed your stay at JW Medan. It was a pleasure to read from your comments that you were extremely delighted with the hotel facilities as well as dining at Prime Steak House. Your kind comments are very... More

hong kong
Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great steaks! The rooms are good too - spacious and very comfortable with all the creature comforts you expect of an international hotel brand. Sometimes it's exactly what you need in a city like Medan...

Was this review helpful? Yes 1
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Travelyj, Thank you for you review on TripAdvisor . We appreciate the description of our property and your recommendation as well. “Prime Steakhouse” is famous in Medan for the unparalleled quality of the steaks served. Thank you again and we look forward to welcoming you back to Medan soon! Best Regards, Gerald Moutte General Manager More

London, England
Top Contributor
154 reviews 154 reviews
137 hotel reviews
143 helpful votes 143 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Location Located in downtown Medan. It takes over 1 hour to get here from Kualanamu International airport, the city of Medan has worser traffic than Jakarta, however there is a 30 min rail link (to airport), but the main station can take around 10-20mintes to get to from the hotel. There is really nothing around the hotel in terms of... More

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Docdot, Thank you for sharing your elaborate review of the JW Marriott Medan. We are pleased by the evaluation of our facilities and service, especially about our room product , as we have the largest and most refined rooms in the city of Medan. We are also very happy to hear that you enjoyed the food. Actually, we... More

Singapore, Singapore
Contributor
12 reviews 12 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed around 4-5 times. Excellent service, Excellent room. Room and bathroom are spacious, clean and very comfortable. Good spread for breakfast. The dinner buffet starts at 6pm and has a good variety of International food. Price for dinner buffet is IDR 288000 (Around 25 USD). It's really cheap considering it's a 5*hotel cafe. For chocolate lover, do try the chocolate... More

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Eileen10koh We appreciate your time in sharing with us your experience and your feedback is very important to us as we constantly look for opportunities to improve our hotel and services. It is indeed our pleasure to take care of you and we look forward to welcoming you back to our hotel soon. Best Regards Gerald Moutte General... More

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Additional Information about JW Marriott Hotel Medan

Address: Jalan Putri Hijau No. 10, Medan 20111, Indonesia
Location: Indonesia > Sumatra > North Sumatra > Medan
Price Range (Based on Average Rates): $
Hotel Class:5 star — JW Marriott Hotel Medan 5*
Number of rooms: 287
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