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JW Marriott Hotel Medan

5.0 of 5 Jalan Putri Hijau No. 10, Medan 20111, Indonesia
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Certificate of Excellence 2014
JW Marriott Hotel Medan
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JW Marriott Hotel Medan
JW Marriott Hotel Medan
JW Marriott Hotel Medan
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451 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bandung, Indonesia
Contributor
18 reviews 18 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars NEW via mobile

The lobby was big, looked grand & luxurious plus all the Chinese New Year ornaments. There was a security screening just like in an airport before going into the hotel. Rooms' corridor was quite broad, bright & clean. My room had one big bed, cozy & nice for my deep sleep. The toilet had a bathtub with a string for... More 

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Jakarta, Indonesia
Contributor
17 reviews 17 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

JW MARRIOTT MEDAN is a very good hotel. The rooms are big with all what you require. The gym area is great with parquet flooring and the swimming pool is very pleasan albeit a bit narrow. The buffet breakfast is fantastic in variety and impressive in the way it is laid out.

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Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I'll get this review straight. I went to Medan 8 times on 2014, for business reasons. Stayed in this hotel on 6 visits. So this hotel exceeds my low expectation on Medan luxury kind of hospitality. They reckoned me by my second visit, recognized me by name, which is a great thing for a business hotel in such a big... More 

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs. Chefonboard88 Thank you for your review on Tripadvisor. We are delighted to know that you have enjoyed your stay with us and that you found our staff very helpful and pleasant. We will ensure they are recognized. Most of all, I would like to thank you for being a regular guest of our hotel and I hope that... More 

1 review
5 of 5 stars Reviewed 1 week ago

We arrived at 1 pm in this hotel, so I thought will waiting until 3 pm for check in. Have plan to put the luggage in the lobby. But finally just after 5 min the roomboy bring us to the executive lounge due to recepcionist in the lobby is busy. The executive staff help us to process the check in... More 

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Ms Nachelle H, Thank you very much for your great review. I’m delighted that you noticed that our rooms are the largest in the city and all enjoy great views of the city. I am sure the rest of the team is going to appreciate your comments as well. We look forward to seeing you again the next time... More 

Pernumia, Veneto, Italy
Contributor
17 reviews 17 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I use this hotel for my business trip in Medan (Indonesia). The hospitality is great as well as the curtesy of all the personnel. I recommend the Gourmet Restaurante for brunch and lunch. The rooms are very clean and the SPA with high level gym tools.

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr Giovanni M, Thank you for your positive feedback on the hotel on Tripadvisor. We are delighted to read that our staff were able to assist you and create a memorable experience. It is a true reward for us to know that you had a wonderful time at our hotel. We certainly look forward to welcoming you back again... More 

Stamford, Connecticut
Top Contributor
58 reviews 58 reviews
28 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here for a few days during a business trip. I think it's probably safe to say this is one of the better hotels in Medan. It's pretty- it's clean- it's fairly updated. However- as far as business-service goes- it wasn't great. A number of colleagues and I had sent some materials in advance to the hotel. It was... More 

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Singapore
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

I travel a great amount, and have been to this hotel many times thought I've never written a review as I'm new to TripAdvisor. This experience was like every other I've had there - excellent, predictable, and consistent. The mobile checkin worked well and fairly seamlessly. The room was perfect and I was greeted by two members of management upon... More 

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr. Dean Thank you for your positive feedback on JW Marriott, Medan. We are grateful for your kind words and delighted to read that you appreciate our service and facility, a “Home away from Home”. We certainly look forward to welcoming you back on your next visit to Medan. . Best Regards Gerald Moutte General Manager More 

Aberdeen
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

After getting rather poor service in our Parapat hotel where we were given the run-around, and a rather aged one in Berastagi (though the service and restaurant were very much better than in Parapat), we were glad to check into the Marriott and given a room which we were very satisfied with. What a contrast in the service and quality... More 

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Choon, Thank you for your review on Tripadvisor. It is rewarding to know that you had a memorable one night stay with us and that we met your expectations for a truly luxurious experience on this occasion. Thank you for staying with us and we look forward to the pleasure of welcoming you back for another unforgettable stay.... More 

Jakarta, Indonesia
Contributor
13 reviews 13 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I love this hotel, will be my favourite if i come back to Medan and need a stay. High floor room is recommended. The room is spacious, comfortable, and the staff also very nice with us. When i stay there with my auntie (70 y.o), there was an anouncement that told us to leave the room because the building is... More 

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Ms Erlia P Thank you for your review of JW Marriott Medan. We are very happy to hear that you had a pleasant stay with us and especially enjoyed our Facility. We will certainly pass on your positive comment to our staff and I’m sure they will be thrilled to hear it. Once again thank you for your valuable... More 

lancashire
2 reviews
2 of 5 stars Reviewed 4 weeks ago

Stayed here at the end of 14 days in the jungle. At nearly $200 a night this hotel is over rated and over priced. At the beginning of our trip we stayed at the grande Aston hotel which was far nicer and better value for money. Very disappointed by the facilities here. The hot tub was not working, the changing... More 

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr. Vieve8 Thank you for sharing your experience with us. I am very sorry to hear that your stay with us did not meet the level of expectation that we strive to achieve for each one of our guests. We take the feedback of our guests seriously and we value each point made to ensure that we maintain the... More 

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Additional Information about JW Marriott Hotel Medan

Address: Jalan Putri Hijau No. 10, Medan 20111, Indonesia
Location: Indonesia > Sumatra > North Sumatra > Medan
Price Range (Based on Average Rates): $
Hotel Class:5 star — JW Marriott Hotel Medan 5*
Number of rooms: 287
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Hotel Style:
#1 Business Hotel in Medan
#1 Luxury Hotel in Medan
#1 Spa Hotel in Medan
#2 Romantic Hotel in Medan

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