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JW Marriott Hotel Medan

#2 of 60 Hotels in Medan
Certificate of Excellence
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Jl. Putri Hijau no. 10, Medan 20111, Indonesia
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1 room 1 guest
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JW Marriott Hotel Medan
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549 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Any
English first
  • All months
    (549)
  • Mar-May only
    (124)
  • Jun-Aug only
    (175)
  • Sep-Nov only
    (122)
  • Dec-Feb only
    (128)
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Orange, California
Level Contributor
33 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed yesterday NEW

Our family of 3 stayed at this hotel for 3 nights. We stayed 1 night then went to Bukit Lawang for the jungle trek & then checked back in for a further 2 nights before we departed Sumatra. We pre booked a car to pick us up from the airport. It took about 45mins on a clear road & cost... More 

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Jakarta
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I stayed in the hotel for 3 nights. Services in the restaurant was excellent. The room was nice, but the hairdryer was not as good as other hotels. It was worse than my small travel hairdryer which I did not bring because I thought the hotel had a better one. A day before my last day, my lock could not... More 

Was this review helpful? Yes
Management T, Front Office Manager at JW Marriott Hotel Medan, responded to this review

Dear Ms. Tira, On behalf of the Management we would like to thank you for taking the time to gave us your review and feedback in regards to your recent stay at the JW Marriott Hotel Medan. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your... More 

London, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 1 week ago

What really struck me when I set foot in the hotel was how bare and uninspiring the lobby was. There was nowhere obvious to sit and it was not welcoming at all. Going to the room I soon changed my mind because of the size of the bed and how comfortable It felt. I slept really well. The quality of... More 

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms Lily B As a Contributor on Trip Advisor, thank you for posting your review about our hotel. It was a pleasure to have you as our guest at the JW Marriott Medan and we are happy to read from your comments that you enjoy our property, especially our rooms. Your kind feedback is very much appreciated and we... More 

Jakarta, Indonesia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Spent 3 nights in JW Marriott Medan, me and my husband got warmest hospitality, excellent services from all staffs, nice room and also good foods. First thing, me and my husband would to say big thank you for Mr. M. Indra Ihwani, he is so helpful and very quick responsed to our needs. Chef Iskandar at coffee shop, thanks for... More 

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms Orin Ribaldi Thank you for taking the time to share your feedback on Trip Advisor in regards to your recent stay at the JW Marriott Medan. Many thanks for your encouraging words to our Team and especially to Indra and Chef Iskandar. Your kind feedback is very much appreciated and will be shared within the team to celebrate... More 

Surabaya, Indonesia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

we (couple) had upgraded room,very large, beautiful scenery from our room, clean. Start from check in was very impressive quick. Swimming pool is also convenience to use, not very crowded. Location is prime

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms Franciscus Heru S Thank you for posting your review for JW Marriott Medan. It was a pleasure to have you as our guest and we are happy to read from your comments. Your kind feedback is very much appreciated and we look forward to welcoming you back again soon. Best Regards Gerald Moutte General Manager More 

Jakarta, Indonesia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I can tell you that JW Marriott Medan is very good choice whenever you stay at Medan. Very good room with spacious and lux property as their standard, very nice hotel staff for their hospitality, perfect restaurant with a perfect food taste. Everything is perfect. Very recommended.

Was this review helpful? Yes 2
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms YOhanes Peter, Thank you for posting your review for JW Marriott Medan. It was a pleasure to have you as our guest and we are happy to read from your comments that you appreciated the cleanliness of our hotel and our staff, especially Vineet. Your kind feedback is very much appreciated and we look forward to welcoming you... More 

Manchester, Vermont
Level Contributor
67 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Spent two nights here during a quick trip to Medan. Uber impressed with the hotel. Not only is it beautiful and well maintained, the room I stayed in was spacious and spotlessly clean. The staff was as friendly and attentive as any I've ever encountered (including bringing free bottled water to my room on demand). Ordered room service (breakfast) twice... More 

Was this review helpful? Yes 1
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms 2doglove, Thank you for sharing your kind feedback on Trip Advisor. We are delighted to hear that you found the hotel beautiful and the service friendly. We at the JW Marriott Medan strive to provide all our guests with the highest standards of service at all times and we are proud to hear that the team ensured you... More 

New York City, New York
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A great experience in a excellent Marriott property. The staff was fantastic and even in an emergency, people such as Saddam rose to the occasion. Strong service by Indah in the lounge and others will have me return. Having stayed at another allegedly great hotel in Medan, I can say that the Marriott is the place to stay. I look... More 

Was this review helpful? Yes 1
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms Jaxques398 Thank you for sharing your review on TripAdvisor. It is great to know that you had an excellent stay with us and that the team took care of your requests. We very much appreciate your recognition on the staff service, specially Saddam and Indah, who certainly are great assets to our team. Rest assured we will share... More 

london
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Hotel fantastic. Staff even better so accommodating. LOVED our stay with a group of 10. Cannot recommend it more highly. Nothing was too much trouble and the food great, rooms fabulous. Massage good..

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs BabyboomersLondon Thank you for posting your review for the JW Marriott Medan. It was a pleasure to have you as our guest and we are happy to read from your comments that you appreciated our restaurants and facilities. Your kind feedback is very much appreciated and will be shared within the team. We look forward to welcoming you... More 

Bali
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

To be honest I am not very impressed with the overall quality of this hotel. It's a bad case of style over substance. What's wrong? Let me count the ways: 1) one assumes that Marriott is in the hospitality business in Medan. Really?? Judged by the low quantity and quality of greetings I got during my week's stay there, I... More 

Was this review helpful? Yes 2
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Eesti_guy Thank you for your comments through trip advisor. I would have been happy to hear about those comments during your stay, ensuring we deliver the service quality expected from a JW Marriott. Your comments will not go unnoticed and I will work with the Team to rectify them at once. We look forward to welcoming you back... More 

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