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All 56 Medan hotels

JW Marriott Hotel Medan

5.0 of 5 Hotel   |   Jalan Putri Hijau No. 10, Medan 20111, Indonesia
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Ranked #1 of 56 hotels in Medan
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
gondel g Jakarta, Indonesia
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355 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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Jakarta, Indonesia
Top Contributor
104 reviews 104 reviews
64 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Nice hotel to stay, located at city center of Medan, actually it is as good as you should pay, no more no less. what i mention is the service, they are very good at it. breakfast, lunch and dinner, better to take outside, since a lot of good food around this area. i would say this hotel is perfect if... More

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Podimore
Top Contributor
133 reviews 133 reviews
99 hotel reviews
140 helpful votes 140 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We have just completed a stay at the Marriott Medan and would say that we thought the experience was exceptional. We are world travellers and stay in many hotels but have never seen or received better, more efficient, or friendlier service in any hotel we have stayed in. All staff from reception to restaurant to cleaning we happy, courteous and... More

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Bali, Indonesia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

I've been at the JW Marriot umpteenth times as the company books us there. The rooms are great and the staff mostly helpful. It is sometimes very noisy, especially over weekends, food is okay, halaal and we prefer eating outside of the hotel. On the whole it's a nice place to stay.

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs PaulAnita, Thank you for your Trip advisor review. We are happy to hear that you enjoy the rooms and find our staff helpful. I do apologize that you found the hotel to be noisy over the weekend. Generally we run higher occupancy during weekdays compared to weekends. Maybe it was a holiday weekend, and I am sorry for... More

Singapore
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

stayed 15 to 17 Aug while visiting to play golf at Royal Sumatra and really enjoyed the hotel and the golf; both reasonably priced. Stayed on 29th floor and facilities and amenities were good. Tried the spa for a massage and enjoyed this too.

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mrs. Laurie B Many thanks for sharing your positive review via Tripadvisor! I am happy to know that you have enjoyed your JW Marriott Medan experience. Please know that your heartwarming compliments are much appreciated and will be shared with my team. I look forward to welcoming you back soon! Best Regards Gerald Moutte General Manager More

Jakarta, Indonesia
Top Contributor
63 reviews 63 reviews
41 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 1 week ago

This is my second visit to JW Mariott Medan. Please don't misunderstand the title I put above. JW Mariott is still one of the best hotels I used for my business trips to Medan. I did appreciate all the offers JW Mariott provided: excellent meeting facilities, spacious bed room, excellent foods (breakfast, coffee breaks and lunch) and also helpful staffs.... More

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Guest (DimsumA362), Thank you for your Tripadvisor review. I am pleased to hear that you had a comfortable stay, and that our services are up to par. At the same time I was concerned to hear about the glass shade not closing fully between the bedroom and the bathroom. We will certainly make the necessary adjustment. Your arrival experience... More

Contributor
14 reviews 14 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Having stayed in Sumatra for almost 60 days the Marriott provided some essential luxury. From start to finish the stay was great, I couldn't fault one thing. My only regret was staying for just 3 nights.

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Qsfyiif Thank You for your Tripadvisor review. I am delighted to read that your recent stay with us was wonderful. It is always our pleasure to have you staying here at the hotel. Nonetheless, please be assured that your valuable feedback will be channeled to the team on how their job has been well done. Thank you and... More

Pekanbaru, Indonesia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

What a very luxurious 5 stars hotel in Medan. The room is big. The view from my room on the top floor was very great, especially at night. The food so delicious. Near from the downtown Medan. Everything was very great about this hotel. Love this hotel so much

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr. Andre R Thank you for your review. We greatly appreciate your compliments and happy that you found the JW Marriott Hotel Medan to be the best luxury hotel in Medan. Once again thank you for choosing JW Marriott Medan, and we look forward to welcoming you back to our hotel in the future. Best Regards Gerald Moutte General... More

Indonesia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Those with family or young children is a must stay in JW Mariott. First class international service Room is clean but carpet and wall a lil make over. spacious bathroom n of course complete amenities. Always like having breakfast in bed in JWM ;) A lil pricey but worthwhile.

Was this review helpful? Yes 1
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mrs. Mivila Thank you for sharing your JW Marriott Hotel experience on Tripadvisor. Service is at the heart and essence of what we do, it’s fantastic you enjoyed this high standard service throughout your stay. We appreciate your recommendation and look forward to welcoming you back soon. Thank you for the sharing, we look forward to welcoming you back... More

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

What a luxurious 5 stars hotel in Medan. Everything was nice. Near the downtown Medan. The room was very big. The view from the top floor was great especially at night. i'll stay at this hotel again if i visit Medan. Everything was very great about this hotel

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr. Andre R Thank You for your Tripadvisor review. I am extremely happy to read that you had a fantastic time whilst your stay at the hotel. Your warm comment will definitely be shared with the team so we may provide you with the positive JW Marriott Medan experience again on your next visit. Thank you and we are... More

Penang, Malaysia
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Was very impressed with this JW Marriott. Everything about the place feels like 5 star. The room was really spacious and comfortable. My one year old was having high fever whilst i was there and the hotel staff was very helpful in trying to help in whatever way they could. Though there was not much they could, but really appreciated... More

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr. Weennee Thank you for sharing your experience with travel community! I am happy to hear that that your stay with us was overall a pleasant experience. And I am happy to learn that our staff happily assisted you during your stay and that you found that our breakfast impressive. I hope that we will get a chance to... More

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Additional Information about JW Marriott Hotel Medan

Address: Jalan Putri Hijau No. 10, Medan 20111, Indonesia
Phone Number:
Location: Indonesia > Sumatra > North Sumatra > Medan
Price Range (Based on Average Rates): $
Hotel Class:5 star — JW Marriott Hotel Medan 5*
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Luxury Hotel in Medan #1 Spa Hotel in Medan #1 Business Hotel in Medan
Hotel Class
Official Description (provided by the hotel)
The new JW Marriott Medan is the first 5 star Marriott and International hotel in Medan, Indonesia. Each of our 287 new guest rooms boast breathtaking views, contemporary furnishings, luxurious bedding, 37" to 42" flat-panel TV and connectivity to plug and play iPods and other personal devices. Relax with a dip in the outdoor swimming pool. Stay fit with a great workout on our new state of the art fitness equipments in our health club, open daily 24 hours. ... more   less 
Number of rooms
287

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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