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JW Marriott Hotel Medan

5.0 of 5 Jalan Putri Hijau No. 10, Medan 20111, Indonesia
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Certificate of Excellence 2014
JW Marriott Hotel Medan
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JW Marriott Hotel Medan
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JW Marriott Hotel Medan
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414 reviews from our community

Traveler rating
    221
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    37
    11
    2
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Any
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    (414)
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    (85)
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    (91)
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Stroud, United Kingdom
Top Contributor
71 reviews 71 reviews
10 hotel reviews
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Prices are relative but at £45 B&B for two is a steal for this quality.. On arrival from a jungle trek looking far from the usual type of clients we were greeted with usual Indonesian charm, the lady who showed us to our room ordered a plate of fruit and water as she though we looked in need of it;... More 

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Medan
Top Contributor
51 reviews 51 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I used to be in ths hotel for seminars or other events without staying. Once, on November 2014, I joined a hotel tour here. It was definitely amazing to enter the suite room. Well maintained facilities and they are all the top in Medan. I like this hotel.

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Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

The location of the hotel is really central and convenient to get around. The check in was quick and simple. The staff at the front desk was very helpful and more than happy to answer any questions we had about what to do around medan. Our bags were swiftly brought to the rooms as we were checking in. The rooms... More 

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Jillian Jin Lyn H, Thank you for your review on Tripadvisor. We greatly appreciate your compliments and happy that you found The JW Marriott Medan is the best hotel in Medan. More specifically, we are glad to know thay you enjoyed our service and facilities. Thank you for choosing JW Marriott Medan, and we look forward to welcoming... More 

Jakarta, Indonesia
Top Contributor
96 reviews 96 reviews
34 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 1 week ago

I spent a night here and got twin bed room. Well,at first I felt like it would be not very comfortable,but when I entered the room...'It's just feels like Home!' I really love their interior. Beds are so big and comfortable. Distance between beds and furnitures are just so right! There is no awkward space in the room..it feels so... More 

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Sabatini T, Thank you very much for your review and also for choosing the JW Marriott Medan while you were ini town. We are delighted to learn that you had a pleasant stay with us. Our rooms are know to be the most spacious in Medan, especially those on the Executive Floors, which alse include access to the... More 

Paris, France
Contributor
15 reviews 15 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

just arrive and is a great place to stay in Medan...fantastic view and great room overlooking the swimingpool... The staff are really nice and they make their best to help in all matter....perfect for business trip...take room 1821 and just relax :))

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Enrico D, Thank you for taking the time to post your comments on TripAdvisor. It was a delight to hear that you would describe us as perfect for a business trip. By the way we also offer a Business Room, for just IDR 200,000 additional it includes 2 pieces laundry, internet, high floor, and transportation to and from... More 

Shah Alam
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stop searching. Especially your plan is to fly in from KMU, goes straight to lake toba and then spend some time in medan. Trust me, by the time you hit medan, you'll be in dire need of comfort & attention & luxury. JWM medan will give those to you and more. My check in was smooth, made all that more... More 

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Haniza_R Thank you for taking the time to post several reviews on TripAdvisor. I am so excited to hear that you have had a great experience so far. And I will personally relay my thanks to Maria who provided you with such a smooth and warm check in. Our guests often mention that we are an oasis in... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

i stayed for a fee days for a meeting in Medan. during the stay i accidentally left my mobile in a taxi on my way to work. When I return at the hotel, I found a letter written by the staff. He tried to reach me to check if I wanted to have my clothes washed. After finding out that... More 

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Chanagus, Thank you for taking the time to post a review on TripAdvisor. I was delighted to read that you had a positive stay experience and that we helped you with your mobile. Furthermore, it was wonderful to hear your comments about the staff and to learn that you had found them very helpful. Thank you for choosing... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Checked in this afternoon and it was very smooth. The lady at the counter (maria) was very friendly and made us feel super welcome which was fantastic after the rough couple of days -traveling from perapat &danau toba- that we had. Requested some items from house keeping and not only they were fast, they even call to follow up, making... More 

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Haniza R H, Thank you for your review. I have combined my reply with your second review. Best Regards, Gerald Moutte General Manager More 

Bangalore, Karnataka, India
Contributor
14 reviews 14 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I am staying here at the moment when I write this. The executive lounge is below average. You need to chase people to get what you want. At times no one around from Marriot in the lounge. Sorry to say you need to tap the kitchen door to get attention. Sorry I felt its a wrong decision to stay here.

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr. Sunil Raj R, Thank you for posting your comment on TripAdvisor. We have been in contact with you personally and have exchanged email correspondence as well. Let me take this opportunity to apologize for the momentary experience in the Executive Lounge. We trust that you have had no issues in getting your coconut water, and we are happy... More 

Jakarta, Indonesia
Contributor
19 reviews 19 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I always think that JW Marriott has a good standard in services and rooms. They are sure keeping it very well. I enjoyed my stay and the staffs are also very helpful. The room was excellent. The swimming pool? Not so much. I was expecting a larger and more luxurious pool. A very good place to stay while you are... More 

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs WidyDee, Thank you for staying with us and for sharing your positive experience on TripAdvisor. We would like to thank you for your compliments on our staff. We certainly look forward to welcoming you back to the JW Marriott Medan for an extended stay in the near future. Best Regards, Gerald Moutte General Manager More 

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Additional Information about JW Marriott Hotel Medan

Address: Jalan Putri Hijau No. 10, Medan 20111, Indonesia
Location: Indonesia > Sumatra > North Sumatra > Medan
Price Range (Based on Average Rates): $
Hotel Class:5 star — JW Marriott Hotel Medan 5*
Number of rooms: 287
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Hotel Style:
#1 Spa Hotel in Medan
#1 Romantic Hotel in Medan
#1 Business Hotel in Medan
#1 Luxury Hotel in Medan

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