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All 55 Medan hotels

JW Marriott Hotel Medan

5.0 of 5 Hotel   |   Jalan Putri Hijau No. 10, Medan 20111, Indonesia
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88%
Ranked #1 of 55 hotels in Medan
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
silvi z
  • Overview
  • Reviews (341)
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  • Room tips (50)
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341 people have reviewed this hotel

Traveler rating
    177
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
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English first
1 review
4 of 5 stars Reviewed 4 days ago NEW

I stay here for 3D3N for business reason. When i entered the lobby,feel so comfortable and luxurious intelligence lighting. I stay in deluxe king size room. Its wide ,business concept room,with very nice support laptop desk,free and fast internet connection. Laptop desk where i can work,has a side to large window. Its very satisfied to stay in here.

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Ms Silvi Z Warmest Greetings from JW Marriott Medan. We are delighted to read that you had a fantastic time whilst your stay at the JW Marriott Medan. We will be sure to share your positive review with my team on how we have made your stay comfortable and enjoyable. Thank you and we are looking forward to welcoming... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

5 Star hotel for very cheap prices we paid AU$70 a night Yes thats right for the Marriott !!! We booked through hotels.com. Buffet Breakfast included for 2 people in that price. Such comfortable beds and an awesome roof top pool. Of course everything else is expensive because its 5 star but there are plenty of Malls and food places... More

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Ms. Asha C Thank you for your TripAdvisor review. It was a pleasure to welcome you to the JW Marriott Medan and we are very happy to know that you had an enjoyable time in Medan/Bukit Lawang. I hope you spotted many Orang Utans during your trip to Bukit Lawang. It’s such a special place to visit in this... More

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Medan being a relatively small city, JW marriott stands out as the best business hotel in the city. They have a very good spa if you want to relax and the gym is also well equipped. Service can be a bit slow at times but overall you can't get better

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr. Yodi M Thank you for your TripAdvisor review. We are delighted to hear that you had an excellent stay and that you especially enjoyed the Spa and Gym. We appreciate your heartfelt recommendations and look forward to welcoming you back to JW Marriott Medan soon. Best Regards Gerald Moutte General Manager More

Jakarta, Indonesia
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 4 weeks ago

the hotel is located in middle of the town. the staff is warm and friendly, we can ask them for help. the room is clean and comfort. and i have a great view from my room. the room have view of the city. it is nice expecially in night. and i can't hear noisy of the street. and the room... More

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Ms. Mariana_Zhao Thank you very much for your great review. I am so happy to hear that the location, service and food made an impact during your stay with us. I’m also delighted that you noticed that our rooms are the largest in the city and all enjoy great views of the city. I am sure the rest of... More

Singapore, Singapore
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 14, 2014

JW Marriott Hotel Medan is very modern and nice hotel in Medan, close to a popular seafood restaurant, and within driving distance of 15 minutes to the airport express train station. The room is very modern in its design, well equipped, and very comfortable. Would definitely recommend my friends and colleagues.

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr. Thomas88K Thank you for your feedback and your time to review our hotel. I am very happy to hear that our facilities live up to your expectations and I will share your review with the rest of the team. We are looking forward to welcoming you back in the near future. Best Regards Gerald Moutte General Manager More

Amsterdam, The Netherlands
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 13, 2014

We really liked the Marriot hotel, we stayed here for one night before we would go to the jungle. We found the staff very friendly and warm, they recognized us when we came back from the jungle and booked an extra night. The rooms are very clean, the beds are very good, we slept perfectly! The swimming pool is nice... More

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Ms. JanineCk Thank you very much for your great review and choosing JW Marriott Medan. We are happy to hear that you had a pleasant stay with us and especially enjoyed our comfortable king size bed. The bed is a “signature item” from JW Marriott, called the “Marriott Heavenly Bed”. Our swimming pool has indeed the best views and... More

Kuala Lumpur, Malaysia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 12, 2014

we stay in deluxe room .. the room was spacious.and very comfortable , From the time we arrive at the hotel the hotel staff welcome us with smile and the check in was smooth .breakfast was excellent with variety of choice from Asian to western dish .the hotel staff was very helpful and friendly . they provide free WiFi in... More

Was this review helpful? Yes 1
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr. Prosezine, Thank you for taking the time to share with us your wonderful experience at the hotel. we are thrilled to read your positive review about your recent stay at the hotel. I will be sure to share your kind words of encouragement with the team on how their actions have made your stay comfortable and enjoyable. Everything... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 6, 2014

My stay there was excellent in every way. The room was very well appointed. The staff at the reception were very helpful and when I wanted a room on a higher floor they gave me a room on the very top floor. The breakfast was excellent. The smoked salmon was out of the world. The service at the restaurant was... More

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr Goki G Thank you for taking the time to provide our property with feedback regarding your most recent stay. Your comments are truly one of the best tools that we have to continue to improve our services to our future guests. We really appreciate your kind compliments and certainly look forward to the opportunity of welcoming you back... More

Singapore, null, Singapore
Top Contributor
67 reviews 67 reviews
31 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed May 31, 2014

Nice spacious room, bed and pillows are comfortable to sleep in. However shower water did not drain right away, so it's a bit of a letdown. Toiletries are from Marriott, not from an exclusive/designer brand (was expecting that from Marriott). When we arrived, none of the door staffs helped with our luggages until we were at the check in area.... More

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms. Yofi L I was pleased to hear that you enjoyed the room and had a comfortable night rest. In regards to the shower drainage, it appears the elevation of the shower floor is not angled correctly in your room and we are in the process of repairing this so that the water may drain normally again. I do... More

Jakarta, Indonesia
Contributor
14 reviews 14 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 29, 2014

OK, as a Marriott hotel, staying In JW Marriott Medan is really a tremendous experience. Great hotel room interior, great location and off course great hotel facilities ... However need some details in breakfast and internet connectivity. At the time I enjoy My breakfast, variance of menu is really great, but the some of the food looks were not tempting... More

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr. Bjkindhearted Thank you for posting your review. I appreciate you took the time to evaluate our services and my sincere apologies that the breakfast did not meet your expectations. We pride ourselves on having the largest variety of breakfast in town prepared with the highest attention to detail. As such I take your comments very seriously and will... More

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Additional Information about JW Marriott Hotel Medan

Address: Jalan Putri Hijau No. 10, Medan 20111, Indonesia
Phone Number:
Location: Indonesia > Sumatra > North Sumatra > Medan
Price Range (Based on Average Rates): $
Hotel Class:5 star — JW Marriott Hotel Medan 5*
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Luxury Hotel in Medan #1 Spa Hotel in Medan #1 Business Hotel in Medan
Hotel Class
Official Description (provided by the hotel)
The new JW Marriott Medan is the first 5 star Marriott and International hotel in Medan, Indonesia. Each of our 287 new guest rooms boast breathtaking views, contemporary furnishings, luxurious bedding, 37" to 42" flat-panel TV and connectivity to plug and play iPods and other personal devices. Relax with a dip in the outdoor swimming pool. Stay fit with a great workout on our new state of the art fitness equipments in our health club, open daily 24 hours. ... more   less 
Number of rooms
287

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