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JW Marriott Hotel Medan

5.0 of 5 Jl. Putri Hijau no. 10, Medan 20111, Indonesia
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Certificate of Excellence 2014
JW Marriott Hotel Medan
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JW Marriott Hotel Medan
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456 reviews from our community

Traveler rating
    237
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars NEW

I have stayed 4 days with my family. The hotel staff was very cooperative, typical 5 stars hotel staff. The room is very big & full carpet. You can connect your gadget with the wifi connection at your room, the wifi connection was good. The breakfast buffet was very excellent, you will meet the local food, eastern food, western food... More 

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Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Spacious rooms, where it does take you less than 5 minutes to turn out all the lights. Speedy room service and good quality foods, they do bring up the sides like mayo the first time. Free Internet included, although through one or 2 hickups I was connected with Manila. Breakfast very good, plenty western and asian options. Traffic is messy... More 

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Arundel, United Kingdom
Senior Contributor
39 reviews 39 reviews
27 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed here 1 night on our way to Palau Weh . We were pleasantly surprised . The room was spacious and clean . Lovely linen , super pillows . The staff were courteous and helpful but never overbearing . We liked it so much that on our way back from Palau Weh , we stayed for 3 nights ...... More 

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1 review
5 of 5 stars Reviewed 3 days ago NEW

The deluxe king room was amazing... all staff was friendly and helpfull... they give you personal assistant to your room when you have done registration at the reception. All things works perfectly in the room. Best experince.

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Jakarta, Indonesia
1 review
5 of 5 stars Reviewed 3 days ago NEW

Warmest greetings from start to finish. Everyone said hello or greeting as i passed by them. Executive lounge staff made me feel like a VIP, always friendly and going the extra mile to make my stay more enjoyable. Food was excellent and variety to choose from. My room was OUTSTANDING. This Marriott was one of the best i ever statyed... More 

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Bandung, Indonesia
Contributor
19 reviews 19 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

The lobby was big, looked grand & luxurious plus all the Chinese New Year ornaments. There was a security screening just like in an airport before going into the hotel. Rooms' corridor was quite broad, bright & clean. My room had one big bed, cozy & nice for my deep sleep. The toilet had a bathtub with a string for... More 

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Gabywhee, Thank you for the feedback of your last stay in JW Marriott Medan. I am glad to hear that you enjoyed the facilities and disappointed that the service was not up to par for the duration of your stay. I apologize for the same and I will ensure we act on your comments so that your next... More 

Jakarta, Indonesia
Contributor
17 reviews 17 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

JW MARRIOTT MEDAN is a very good hotel. The rooms are big with all what you require. The gym area is great with parquet flooring and the swimming pool is very pleasan albeit a bit narrow. The buffet breakfast is fantastic in variety and impressive in the way it is laid out.

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs. JArrigorri2503 Thank you for your positive review on Tripadvisor. We are delighted to read that you enjoyed your stay in the hotel, and we would be more than happy to welcome you back to stay with us if another chance to visit Medan in the future. Best Regards Gerald Moutte General Manager More 

Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I'll get this review straight. I went to Medan 8 times on 2014, for business reasons. Stayed in this hotel on 6 visits. So this hotel exceeds my low expectation on Medan luxury kind of hospitality. They reckoned me by my second visit, recognized me by name, which is a great thing for a business hotel in such a big... More 

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs. Chefonboard88 Thank you for your review on Tripadvisor. We are delighted to know that you have enjoyed your stay with us and that you found our staff very helpful and pleasant. We will ensure they are recognized. Most of all, I would like to thank you for being a regular guest of our hotel and I hope that... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

We arrived at 1 pm in this hotel, so I thought will waiting until 3 pm for check in. Have plan to put the luggage in the lobby. But finally just after 5 min the roomboy bring us to the executive lounge due to recepcionist in the lobby is busy. The executive staff help us to process the check in... More 

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Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Ms Nachelle H, Thank you very much for your great review. I’m delighted that you noticed that our rooms are the largest in the city and all enjoy great views of the city. I am sure the rest of the team is going to appreciate your comments as well. We look forward to seeing you again the next time... More 

Pernumia, Veneto, Italy
Contributor
18 reviews 18 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I use this hotel for my business trip in Medan (Indonesia). The hospitality is great as well as the curtesy of all the personnel. I recommend the Gourmet Restaurante for brunch and lunch. The rooms are very clean and the SPA with high level gym tools.

Was this review helpful? Yes
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr Giovanni M, Thank you for your positive feedback on the hotel on Tripadvisor. We are delighted to read that our staff were able to assist you and create a memorable experience. It is a true reward for us to know that you had a wonderful time at our hotel. We certainly look forward to welcoming you back again... More 

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Additional Information about JW Marriott Hotel Medan

Address: Jl. Putri Hijau no. 10, Medan 20111, Indonesia
Location: Indonesia > Sumatra > North Sumatra > Medan
Price Range (Based on Average Rates): $
Hotel Class:5 star — JW Marriott Hotel Medan 5*
Number of rooms: 287
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Hotel Style:
#1 Spa Hotel in Medan
#1 Luxury Hotel in Medan
#1 Business Hotel in Medan
#2 Romantic Hotel in Medan

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