We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Garuda Plaza Hotel

Jl. Sisingamangaraja 18, Medan 20213, Indonesia
Hotel amenities
Garuda Plaza Hotel
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Ranked #34 of 60 Hotels in Medan
A recent review
3 of 5 stars reviewed 3 weeks ago
Doreese W Kuala Lumpur, Malaysia
Write a Review

82 reviews from our community

Traveler rating
    4
    22
    36
    9
    11
See reviews for
14
13
9
24
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Indonesian first
  • Any
English first
  • All months
    (82)
  • Mar-May only
    (26)
  • Jun-Aug only
    (17)
  • Sep-Nov only
    (20)
  • Dec-Feb only
    (19)
All months
Torridon, United Kingdom
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

The building is ugly, the swimming pool is in the middle of a concret mess, the view from the room on this pool was depressing. The place stinks of cigarettes' smoke. The staff was unfriendly. The room itself was up to standard and the breakfast was okay. But still no reason to ever return

Was this review helpful? Yes
Kuala Lumpur, Malaysia
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

we booked a room for 3 & has already noted this at the reception when we check in . However, when we reached the room there was only 2 beds! We had to call twice , after about 45 minutes, then only the staffs came to set up the bed . At night , it was very noisy, as we... More 

Was this review helpful? Yes
Calgary
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed February 4, 2015

This hotel is highly overrated. I have travelled throughout south east Asia, and even by those standards, this hotel is bad. The smell of smoke is pervasive through the hotel; and having one piece of a floor as non smoking is ineffective. The rooms are rancid with smoke, water damage, the bedding is stained, the hallways are filthy. I do... More 

Was this review helpful? Yes
Helmy A, Manager at Garuda Plaza Hotel, responded to this review

Greetings from Medan We would like to thank you for choosing Garuda Plaza Hotel as your accommodation choice during We also would like to thank you for saying our staff is very friendly, it is an honor to provide the best service to you. We really appreciate you for taking the time to write your comment. On behalf of Garuda... More 

Travelers are raving about these Medan hotels

Jakarta, Indonesia
Top Contributor
122 reviews 122 reviews
92 hotel reviews
169 helpful votes 169 helpful votes
1 of 5 stars Reviewed January 23, 2015

Horrible hotel . Yellow water , bad internet , bad food , bad AC bad lightning . Sheets And linen clean And hotel needs serious maintenance . Hotel seem not to care about this ... Don't go here . Don't recommend this to anybody . Better go Marriott

Was this review helpful? Yes
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed January 22, 2015

Prior to our arrival, we've read the reviews about the smoking problem there but fortunately it was not as bad. Location **** There's many shops nearby namely, a tasty Ayam Penyet Restaurant just opposite, Indomart just a few shops next to the hotel and a shopping mall with McDonald just 10minutes walk away. Central Park just opposite the mall. Cleanliness... More 

Was this review helpful? Yes
Kuala Lumpur, Malaysia
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed December 27, 2014

We stayed here on our last night at Medan and we were impressed with the front lobby. But as soon as we checked in, they didnt provide the triple room we requested during reservation. I had to call twice and only after dinner they sent in extra bed which was already cramped in the small room. The shower was so... More 

Was this review helpful? Yes
Jakarta, Indonesia
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 7, 2014

Old furniture, old carpets and smell of smoke everywhere. The rooms are very noisy, from the nearby mosque (it goes on and on for long periods of time) and from the traffic outside. The food is poor, except the breakfast witch is ok. The bar does not have any alcohol, not even a beer. They have live music of karaoke... More 

Was this review helpful? Yes
Kuala Lumpur, Malaysia
Top Contributor
120 reviews 120 reviews
28 hotel reviews
167 helpful votes 167 helpful votes
3 of 5 stars Reviewed November 3, 2014

This is a basic 80s looking hotel that provides minimal facilities. We stayed here for the last night of our trip and found the hotel to be very noisy and busy with people. Room was very basic, simple and somewhat clean for Medan's standard. Smell of cigarettes were apparent and untolerable in our room. Expect noise from the heavy traffic... More 

Was this review helpful? Yes 1
London, United Kingdom
Top Contributor
65 reviews 65 reviews
22 hotel reviews
41 helpful votes 41 helpful votes
1 of 5 stars Reviewed June 15, 2014

I stayed here on the first and last night of a group tour. On arrival, they had no record of the group tour booking and I had to ring the head office on my own mobile to double check. Turns out the list was right behind the desk. Just what you want after a long journey. Room was very small,... More 

Was this review helpful? Yes 4
Jakarta, Indonesia
Top Contributor
122 reviews 122 reviews
92 hotel reviews
169 helpful votes 169 helpful votes
1 of 5 stars Reviewed April 29, 2014

Terrible hotel and terrible service , food is very poor . Price is high , for this low quality food , it should be free of charge .... Water in hotel is yellow .... Avoid this hotel at all costs ... Lacking management , lacking maintenance ... Needs new management and serious investing .... Serious changes

Was this review helpful? Yes 2
Questions? Get answers from hotel staff and past guests. Ask a question

40 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (40)
Viewed
Dining (3)
Viewed
Hotel & grounds (7)
Viewed
Room/suite (10)
Viewed
Business center/function rooms (2)
Viewed
Other (18)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities