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Garuda Plaza Hotel

Jl. Sisingamangaraja 18, Medan 20213, Indonesia
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Garuda Plaza Hotel
Best prices for: 1 room 1 guest
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Ranked #35 of 59 Hotels in Medan
A recent review
4 of 5 stars Reviewed January 22, 2015
Siewhee H
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78 reviews from our community

Traveler rating
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    35
    7
    11
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Calgary
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed February 4, 2015

This hotel is highly overrated. I have travelled throughout south east Asia, and even by those standards, this hotel is bad. The smell of smoke is pervasive through the hotel; and having one piece of a floor as non smoking is ineffective. The rooms are rancid with smoke, water damage, the bedding is stained, the hallways are filthy. I do... More 

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Helmy A, Manager at Garuda Plaza Hotel, responded to this review

Greetings from Medan We would like to thank you for choosing Garuda Plaza Hotel as your accommodation choice during We also would like to thank you for saying our staff is very friendly, it is an honor to provide the best service to you. We really appreciate you for taking the time to write your comment. On behalf of Garuda... More 

Jakarta, Indonesia
Top Contributor
120 reviews 120 reviews
92 hotel reviews
163 helpful votes 163 helpful votes
1 of 5 stars Reviewed January 23, 2015

Horrible hotel . Yellow water , bad internet , bad food , bad AC bad lightning . Sheets And linen clean And hotel needs serious maintenance . Hotel seem not to care about this ... Don't go here . Don't recommend this to anybody . Better go Marriott

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Senior Contributor
32 reviews 32 reviews
7 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed January 22, 2015

Prior to our arrival, we've read the reviews about the smoking problem there but fortunately it was not as bad. Location **** There's many shops nearby namely, a tasty Ayam Penyet Restaurant just opposite, Indomart just a few shops next to the hotel and a shopping mall with McDonald just 10minutes walk away. Central Park just opposite the mall. Cleanliness... More 

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Kuala Lumpur, Malaysia
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed December 27, 2014

We stayed here on our last night at Medan and we were impressed with the front lobby. But as soon as we checked in, they didnt provide the triple room we requested during reservation. I had to call twice and only after dinner they sent in extra bed which was already cramped in the small room. The shower was so... More 

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Jakarta, Indonesia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 7, 2014

Old furniture, old carpets and smell of smoke everywhere. The rooms are very noisy, from the nearby mosque (it goes on and on for long periods of time) and from the traffic outside. The food is poor, except the breakfast witch is ok. The bar does not have any alcohol, not even a beer. They have live music of karaoke... More 

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Kuala Lumpur, Malaysia
Top Contributor
116 reviews 116 reviews
27 hotel reviews
161 helpful votes 161 helpful votes
3 of 5 stars Reviewed November 3, 2014

This is a basic 80s looking hotel that provides minimal facilities. We stayed here for the last night of our trip and found the hotel to be very noisy and busy with people. Room was very basic, simple and somewhat clean for Medan's standard. Smell of cigarettes were apparent and untolerable in our room. Expect noise from the heavy traffic... More 

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London, United Kingdom
Top Contributor
62 reviews 62 reviews
21 hotel reviews
40 helpful votes 40 helpful votes
1 of 5 stars Reviewed June 15, 2014

I stayed here on the first and last night of a group tour. On arrival, they had no record of the group tour booking and I had to ring the head office on my own mobile to double check. Turns out the list was right behind the desk. Just what you want after a long journey. Room was very small,... More 

Was this review helpful? Yes 4
Jakarta, Indonesia
Top Contributor
120 reviews 120 reviews
92 hotel reviews
163 helpful votes 163 helpful votes
1 of 5 stars Reviewed April 29, 2014

Terrible hotel and terrible service , food is very poor . Price is high , for this low quality food , it should be free of charge .... Water in hotel is yellow .... Avoid this hotel at all costs ... Lacking management , lacking maintenance ... Needs new management and serious investing .... Serious changes

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Gippsland, Australia
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 26, 2014

We recently stayed here both at the start of a tour and returned the final night of the tour, it has put serious doubts in my mind as to the calibre of the tour organiser. The first night the room was not so bad but did however stink of cigarettes. Luckily I had packed some citrus freshener and applied this... More 

Was this review helpful? Yes 1
Penang Island, Malaysia
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 27, 2014

Stayed in this hotel for one night. Overall the room is good. The issue is that no wifi in the room, as the staff said there is line problem. Wifi only avaiable in the lobby. so my friend and i hang out at the lobby that night for the line. There were lots of mosquitous. Air condtioned building with lots... More 

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