We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 58 Medan hotels

Garuda Plaza Hotel

2.5 of 5 Hotel   |   Jl. Sisingamangaraja 18, Medan 20213, Indonesia
Hotel amenities
Garuda Plaza Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Save
You added Garuda Plaza Hotel to your Saves list
Ranked #31 of 58 Hotels in Medan
A recent review
Write a Review

75 reviews from our community

Traveler rating
    3
    21
    34
    7
    10
See reviews for
14
11
7
23
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Indonesian first
  • Any
English first
  • All months
    (75)
  • Mar-May only
    (20)
  • Jun-Aug only
    (17)
  • Sep-Nov only
    (20)
  • Dec-Feb only
    (18)
All months
Jakarta, Indonesia
Top Contributor
116 reviews 116 reviews
89 hotel reviews
152 helpful votes 152 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Horrible hotel . Yellow water , bad internet , bad food , bad AC bad lightning . Sheets And linen clean And hotel needs serious maintenance . Hotel seem not to care about this ... Don't go here . Don't recommend this to anybody . Better go Marriott

Was this review helpful? Yes
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Prior to our arrival, we've read the reviews about the smoking problem there but fortunately it was not as bad. Location **** There's many shops nearby namely, a tasty Ayam Penyet Restaurant just opposite, Indomart just a few shops next to the hotel and a shopping mall with McDonald just 10minutes walk away. Central Park just opposite the mall. Cleanliness... More 

Was this review helpful? Yes
Kuala Lumpur, Malaysia
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We stayed here on our last night at Medan and we were impressed with the front lobby. But as soon as we checked in, they didnt provide the triple room we requested during reservation. I had to call twice and only after dinner they sent in extra bed which was already cramped in the small room. The shower was so... More 

Was this review helpful? Yes
Jakarta, Indonesia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 7, 2014

Old furniture, old carpets and smell of smoke everywhere. The rooms are very noisy, from the nearby mosque (it goes on and on for long periods of time) and from the traffic outside. The food is poor, except the breakfast witch is ok. The bar does not have any alcohol, not even a beer. They have live music of karaoke... More 

Was this review helpful? Yes
Kuala Lumpur, Malaysia
Top Contributor
113 reviews 113 reviews
26 hotel reviews
141 helpful votes 141 helpful votes
3 of 5 stars Reviewed November 3, 2014

This is a basic 80s looking hotel that provides minimal facilities. We stayed here for the last night of our trip and found the hotel to be very noisy and busy with people. Room was very basic, simple and somewhat clean for Medan's standard. Smell of cigarettes were apparent and untolerable in our room. Expect noise from the heavy traffic... More 

Was this review helpful? Yes 1
London, United Kingdom
Top Contributor
62 reviews 62 reviews
21 hotel reviews
35 helpful votes 35 helpful votes
1 of 5 stars Reviewed June 15, 2014

I stayed here on the first and last night of a group tour. On arrival, they had no record of the group tour booking and I had to ring the head office on my own mobile to double check. Turns out the list was right behind the desk. Just what you want after a long journey. Room was very small,... More 

Was this review helpful? Yes 4
Jakarta, Indonesia
Top Contributor
116 reviews 116 reviews
89 hotel reviews
152 helpful votes 152 helpful votes
1 of 5 stars Reviewed April 29, 2014

Terrible hotel and terrible service , food is very poor . Price is high , for this low quality food , it should be free of charge .... Water in hotel is yellow .... Avoid this hotel at all costs ... Lacking management , lacking maintenance ... Needs new management and serious investing .... Serious changes

Was this review helpful? Yes 2
Gippsland, Australia
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 26, 2014

We recently stayed here both at the start of a tour and returned the final night of the tour, it has put serious doubts in my mind as to the calibre of the tour organiser. The first night the room was not so bad but did however stink of cigarettes. Luckily I had packed some citrus freshener and applied this... More 

Was this review helpful? Yes 1
Penang Island, Malaysia
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 27, 2014

Stayed in this hotel for one night. Overall the room is good. The issue is that no wifi in the room, as the staff said there is line problem. Wifi only avaiable in the lobby. so my friend and i hang out at the lobby that night for the line. There were lots of mosquitous. Air condtioned building with lots... More 

Was this review helpful? Yes 1
Contributor
17 reviews 17 reviews
15 hotel reviews
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed January 12, 2014

The Hotel is dirty, many hotels in Indonesia are dirty, but the Garuda is one in the Top list. Smoke smell is everywhere, the carpets are ages old. The furniture of two rooms I stayed seemd from the 60s. Wifi was not working. I specifically asked a room with Wifi working, they changed my room ... and the wifi was... More 

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Garuda Plaza Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Garuda Plaza Hotel

Address: Jl. Sisingamangaraja 18, Medan 20213, Indonesia
Location: Indonesia > Sumatra > North Sumatra > Medan
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Garuda Plaza Hotel 2.5*
Number of rooms: 313
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Agoda, Hotels.com, Priceline, Odigeo and Tingo so you can book your Garuda Plaza Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

39 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (39)
Viewed
Dining (3)
Viewed
Hotel & grounds (7)
Viewed
Room/suite (10)
Viewed
Business center/function rooms (2)
Viewed
Other (17)
Hotels you might also like...
Check In Check Out
Price Your Stay