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Garuda Plaza Hotel

Jl. Sisingamangaraja 18, Medan 20213, Indonesia
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1 room 1 guest
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Garuda Plaza Hotel
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92 Reviews from our TripAdvisor Community

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Traveler rating
    4
    25
    39
    12
    12
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15
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27
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Indonesian first
  • Any
English first
  • All months
    (92)
  • Mar-May only
    (27)
  • Jun-Aug only
    (26)
  • Sep-Nov only
    (20)
  • Dec-Feb only
    (19)
All months
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Front Office staff really need to be trained how to greet and welcome guests. No smile at all when we checked in. During breakfast, we found out that an old guy with a tie, who passed us in a queue was actually an employee of the hotel. This was the first time we see an employee can take something from... More 

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Boxmeer, The Netherlands
Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

This hotel is laying quite close by the Great Mosque and the Palace of the Sultan, so it is ideal laying in Medan. The hotel rooms are nice; they are not very huge or big, but they are not very small. The beds were good. The service of the employees are good as well. The hotel is not very much... More 

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Marseille, France
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This hotel has no charm nor character at all. Rooms are just about OK, they look faded, they smell dump and the air conditioning is noisy and dysfunctional. The hotel is located in an unpleasant area where there isn't much to do. Breakfast is really not appetising, very few choices and overall bad quality.

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Travelers are raving about these Medan hotels

St. Paul, MN
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed July 26, 2015

I stayed here with a tour company called G Adventures in June 2015. Unfortunately for Sumatra this is as good as it gets. The hotel smelled strongly of cigarette smoke and in order to use the WiFi you had to be in the lobby, which is fine, but the electrical wiring is hanging out from the ceiling below the couches... More 

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Oslo
Level Contributor
130 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
3 of 5 stars Reviewed July 11, 2015

The Garuda Plaza Hotel was the starting point of a G Adventure trip, so that's how I came about spending a night here. Having read TA reviews I was prepared for the worst. Yes the hotel is gloomy and has a dated feel. Hallway carpets are stained and the walls desperately need a few coats of fresh paint. My room... More 

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Helmy A, Manager at Garuda Plaza Hotel, responded to this review

Dear Aurora Thank you for taking the time to tell us about your experience at Garuda Plaza Hotel. we are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Garuda Plaza Hotel, we strive to provide a great service experience for every customer; therefore your feedback is very important to us.... More 

Perth, Australia
Level Contributor
72 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
2 of 5 stars Reviewed May 29, 2015

I stayed at this hotel twice within a week at the beginning & end of a group tour. The staff at the hotel were accommodating in that I arrived at 10am and they gave me my room straight away and gave me a room at the back of the hotel because I asked for a quiet room so I could... More 

Was this review helpful? Yes 1
Helmy A, Manager at Garuda Plaza Hotel, responded to this review

Dear Sarah, Thank you for taking the time to tell us about your experience at Garuda Plaza Hotel. While we wish you had a better experience, it is feedback like this that we learn and use to improve. We work hard to deliver an exceptional guest experience. We genuinely regret the inconvenience caused to you because of this. Please rest... More 

Torridon, United Kingdom
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed May 21, 2015

The building is ugly, the swimming pool is in the middle of a concret mess, the view from the room on this pool was depressing. The place stinks of cigarettes' smoke. The staff was unfriendly. The room itself was up to standard and the breakfast was okay. But still no reason to ever return

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Helmy A, Manager at Garuda Plaza Hotel, responded to this review

Dear Bakau, Thank you for taking the time to tell us about your experience at Garuda Plaza Hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Garuda Plaza Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

Kuala Lumpur, Malaysia
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed April 28, 2015

we booked a room for 3 & has already noted this at the reception when we check in . However, when we reached the room there was only 2 beds! We had to call twice , after about 45 minutes, then only the staffs came to set up the bed . At night , it was very noisy, as we... More 

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Helmy A, Manager at Garuda Plaza Hotel, responded to this review

Dear Doreese, We would like to thank you for choosing Garuda Plaza Hotel as your accommodation choice during, it is an honor to provide the best service to you. We really appreciate you for taking the time to write your comment. On behalf of Garuda Plaza Hotel, kindly accept our sincere apologies for not being able to provide you the... More 

Calgary
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed February 4, 2015

This hotel is highly overrated. I have travelled throughout south east Asia, and even by those standards, this hotel is bad. The smell of smoke is pervasive through the hotel; and having one piece of a floor as non smoking is ineffective. The rooms are rancid with smoke, water damage, the bedding is stained, the hallways are filthy. I do... More 

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Helmy A, Manager at Garuda Plaza Hotel, responded to this review

Greetings from Medan We would like to thank you for choosing Garuda Plaza Hotel as your accommodation choice during We also would like to thank you for saying our staff is very friendly, it is an honor to provide the best service to you. We really appreciate you for taking the time to write your comment. On behalf of Garuda... More 

Jakarta, Indonesia
Level Contributor
123 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
1 of 5 stars Reviewed January 23, 2015

Horrible hotel . Yellow water , bad internet , bad food , bad AC bad lightning . Sheets And linen clean And hotel needs serious maintenance . Hotel seem not to care about this ... Don't go here . Don't recommend this to anybody . Better go Marriott

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