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Garuda Plaza Hotel

Jl. Sisingamangaraja 18, Medan 20213, Indonesia
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Garuda Plaza Hotel
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Ranked #33 of 60 Hotels in Medan
A recent review
3 of 5 stars reviewed 3 weeks ago
AuroraPolaris Oslo
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87 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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St. Paul, MN
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed here with a tour company called G Adventures in June 2015. Unfortunately for Sumatra this is as good as it gets. The hotel smelled strongly of cigarette smoke and in order to use the WiFi you had to be in the lobby, which is fine, but the electrical wiring is hanging out from the ceiling below the couches... More 

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Oslo
Level Contributor
129 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Garuda Plaza Hotel was the starting point of a G Adventure trip, so that's how I came about spending a night here. Having read TA reviews I was prepared for the worst. Yes the hotel is gloomy and has a dated feel. Hallway carpets are stained and the walls desperately need a few coats of fresh paint. My room... More 

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Helmy A, Manager at Garuda Plaza Hotel, responded to this review

Dear Aurora Thank you for taking the time to tell us about your experience at Garuda Plaza Hotel. we are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Garuda Plaza Hotel, we strive to provide a great service experience for every customer; therefore your feedback is very important to us.... More 

Perth, Australia
Level Contributor
64 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 stars Reviewed May 29, 2015

I stayed at this hotel twice within a week at the beginning & end of a group tour. The staff at the hotel were accommodating in that I arrived at 10am and they gave me my room straight away and gave me a room at the back of the hotel because I asked for a quiet room so I could... More 

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Helmy A, Manager at Garuda Plaza Hotel, responded to this review

Dear Sarah, Thank you for taking the time to tell us about your experience at Garuda Plaza Hotel. While we wish you had a better experience, it is feedback like this that we learn and use to improve. We work hard to deliver an exceptional guest experience. We genuinely regret the inconvenience caused to you because of this. Please rest... More 

Travelers are raving about these Medan hotels

Torridon, United Kingdom
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed May 21, 2015

The building is ugly, the swimming pool is in the middle of a concret mess, the view from the room on this pool was depressing. The place stinks of cigarettes' smoke. The staff was unfriendly. The room itself was up to standard and the breakfast was okay. But still no reason to ever return

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Helmy A, Manager at Garuda Plaza Hotel, responded to this review

Dear Bakau, Thank you for taking the time to tell us about your experience at Garuda Plaza Hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Garuda Plaza Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

Kuala Lumpur, Malaysia
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed April 28, 2015

we booked a room for 3 & has already noted this at the reception when we check in . However, when we reached the room there was only 2 beds! We had to call twice , after about 45 minutes, then only the staffs came to set up the bed . At night , it was very noisy, as we... More 

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Helmy A, Manager at Garuda Plaza Hotel, responded to this review

Dear Doreese, We would like to thank you for choosing Garuda Plaza Hotel as your accommodation choice during, it is an honor to provide the best service to you. We really appreciate you for taking the time to write your comment. On behalf of Garuda Plaza Hotel, kindly accept our sincere apologies for not being able to provide you the... More 

Calgary
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed February 4, 2015

This hotel is highly overrated. I have travelled throughout south east Asia, and even by those standards, this hotel is bad. The smell of smoke is pervasive through the hotel; and having one piece of a floor as non smoking is ineffective. The rooms are rancid with smoke, water damage, the bedding is stained, the hallways are filthy. I do... More 

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Helmy A, Manager at Garuda Plaza Hotel, responded to this review

Greetings from Medan We would like to thank you for choosing Garuda Plaza Hotel as your accommodation choice during We also would like to thank you for saying our staff is very friendly, it is an honor to provide the best service to you. We really appreciate you for taking the time to write your comment. On behalf of Garuda... More 

Jakarta, Indonesia
Level Contributor
123 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
1 of 5 stars Reviewed January 23, 2015

Horrible hotel . Yellow water , bad internet , bad food , bad AC bad lightning . Sheets And linen clean And hotel needs serious maintenance . Hotel seem not to care about this ... Don't go here . Don't recommend this to anybody . Better go Marriott

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Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed January 22, 2015

Prior to our arrival, we've read the reviews about the smoking problem there but fortunately it was not as bad. Location **** There's many shops nearby namely, a tasty Ayam Penyet Restaurant just opposite, Indomart just a few shops next to the hotel and a shopping mall with McDonald just 10minutes walk away. Central Park just opposite the mall. Cleanliness... More 

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Kuala Lumpur, Malaysia
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
2 of 5 stars Reviewed December 27, 2014

We stayed here on our last night at Medan and we were impressed with the front lobby. But as soon as we checked in, they didnt provide the triple room we requested during reservation. I had to call twice and only after dinner they sent in extra bed which was already cramped in the small room. The shower was so... More 

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Jakarta, Indonesia
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed December 7, 2014

Old furniture, old carpets and smell of smoke everywhere. The rooms are very noisy, from the nearby mosque (it goes on and on for long periods of time) and from the traffic outside. The food is poor, except the breakfast witch is ok. The bar does not have any alcohol, not even a beer. They have live music of karaoke... More 

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