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Garuda Plaza Hotel

Jl. Sisingamangaraja 18, Medan 20213, Indonesia
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1 room 1 guest
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Garuda Plaza Hotel
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101 Reviews from our TripAdvisor Community

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Traveler rating
  • 4
  • 28
  • 41
  • 13
  • 15
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Indonesian first
  • Any
English first
  • All months
  • Mar-May only
  • Jun-Aug only
  • Sep-Nov only
  • Dec-Feb only
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Winterthur, Switzerland
Level Contributor
147 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Dont understand why GAsventures most of the time books in shaby hotels which ob tripadvisor have negative reviews. Reception staff speaks very little English, slow Interner, absolutely not a nice atmosphere of infrastructure. Dinner and breakfast is expensive and was the worse I had in Indonesia!

Thank Swiss-Quality-Travel
Bogor, Indonesia
Level Contributor
163 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Cheap and horrible. Grey sheets instead of White. Small TV, no minibar, dirty bathroom, no slipper, and there's dirty spots in our pillow. Ewww... WiFi only in the lobby. Noisy air conditioner. I have to trough the labyrinth-like corridor to reach my room.

Thank MoonyMunawaroh

Travelers are raving about these Medan hotels

Kuala Lumpur, Wilayah Persekutuan, Malaysia
Level Contributor
6 reviews
4 of 5 stars Reviewed 4 weeks ago

The price is right and the rooms are spacious, the lounge is simple yet classy. The food was nothing to shout about, mostly local fare but they were all prepared fresh, unlike some hotels that serve u frozen stuff.

Thank tonyMMsia
Level Contributor
139 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed October 18, 2015

We stayed here with a tour group and the rooms are old fashioned and do not look very clean. The sheets are grey in stead of white. There are stains on walls and on the lampshades. The bed was good and the shower works. Breakfast is toast, some fruit, but also Indonesian food. Wifi in the lobby only.

Thank Karrempje
Aalst, Belgium
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed September 28, 2015

We had booked a superior tripple room but upon arrival no reservation was found and the hotel dit not have any tipple rooms, although they confirmed it. The night manager looked at us as a cow to a train and after a long discussion they came with a dirty matress, threw it on the ground. That was our tripple. The... More 

1 Thank KDG19
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 31, 2015

Front Office staff really need to be trained how to greet and welcome guests. No smile at all when we checked in. During breakfast, we found out that an old guy with a tie, who passed us in a queue was actually an employee of the hotel. This was the first time we see an employee can take something from... More 

Thank Keru N
Boxmeer, The Netherlands
Level Contributor
7 reviews
3 hotel reviews
4 of 5 stars Reviewed August 23, 2015

This hotel is laying quite close by the Great Mosque and the Palace of the Sultan, so it is ideal laying in Medan. The hotel rooms are nice; they are not very huge or big, but they are not very small. The beds were good. The service of the employees are good as well. The hotel is not very much... More 

Thank Vlekkie_666
Marseille, France
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed August 7, 2015

This hotel has no charm nor character at all. Rooms are just about OK, they look faded, they smell dump and the air conditioning is noisy and dysfunctional. The hotel is located in an unpleasant area where there isn't much to do. Breakfast is really not appetising, very few choices and overall bad quality.

Thank Laurencelouis
St. Paul, MN
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed July 26, 2015

I stayed here with a tour company called G Adventures in June 2015. Unfortunately for Sumatra this is as good as it gets. The hotel smelled strongly of cigarette smoke and in order to use the WiFi you had to be in the lobby, which is fine, but the electrical wiring is hanging out from the ceiling below the couches... More 

2 Thank LeslieLorraine
Level Contributor
130 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
3 of 5 stars Reviewed July 11, 2015

The Garuda Plaza Hotel was the starting point of a G Adventure trip, so that's how I came about spending a night here. Having read TA reviews I was prepared for the worst. Yes the hotel is gloomy and has a dated feel. Hallway carpets are stained and the walls desperately need a few coats of fresh paint. My room... More 

Thank AuroraPolaris
Helmy A, Manager at Garuda Plaza Hotel, responded to this review

Dear Aurora Thank you for taking the time to tell us about your experience at Garuda Plaza Hotel. we are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Garuda Plaza Hotel, we strive to provide a great service experience for every customer; therefore your feedback is very important to us.... More 

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Hotel & grounds (9)
Dining (3)
Room/suite (10)
Business center/function rooms (2)
Other (18)
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