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Sheraton Lampung Hotel

Jl. Wolter Monginsidi no. 175, Bandar Lampung 35401, Indonesia
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1 room 1 guest
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Sheraton Lampung Hotel
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121 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Indonesian first
  • Japanese first
  • Polish first
  • Any
English first
  • All months
    (121)
  • Mar-May only
    (33)
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    (34)
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    (26)
  • Dec-Feb only
    (28)
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California
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Sheraton is like our house when we comeback to Lampung we always stay here for 20 days or so everytime we visit for summer vacation, we booked the suit VIP room nice one, beautiful and sure planty space, staff are always friendly and happy to help with our need. Beautiful pool and the garden view from our room the kids... More 

Was this review helpful? Yes
Izwan_Jahri, General Manager at Sheraton Lampung Hotel, responded to this review

Dear Carolieta, We are very delightful to hear that you have a great time during your stay at Sheraton Lampung during your summer vacation. We really appreciate your comment about overall experience at the hotel, especially, swimming pool, and our garden. Together with my teams members, we are committed to make every stay is memorable, unique and warm to all... More 

Jakarta, Indonesia
1 review
4 of 5 stars Reviewed June 3, 2015

The garden scape was gorgeous, feels like you are in resort hotel even tough you are still in main city. The lagoon pool was so nice, if you bring your family this would be a great place for them to play and the services so friendly. Just what you would expect from a Sheraton hotel. Don't forget to choose room... More 

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Depok, Indonesia
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 23, 2015

It was the first time our vacation to lampung, we never been to lampung. Therefore we use TripAdvisor to choose our hotel, and Sheraton came out with #3. After see reviews in TripAdvisor, we book Sheraton for 2 night from 14-16 may. Because from the picture we loved this kind resort hotel, with garden pool it's very nice. We drove... More 

Was this review helpful? Yes
Izwan_Jahri, General Manager at Sheraton Lampung Hotel, responded to this review

Dear Fatihnauranila, Thank you very much for taking the time to post comment regarding your recent stay with us and detailing the problems you experienced. Please accept our sincere apologies for your above experience Your valued comments and ratings are extremely important enabling us to continuously improve the hotel’s services and facilities. I have shared your comment with the department... More 

Jakarta, Indonesia
Level Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 20, 2015

Sheraton Lampung is one of my favorite hotel. Terletak hanya 10 menit dari pusat kota. Hotel berbentuk resort dgn taman dan swimming pool which is very comfortable and so cozy. Suasana tenang dan homie, suitable for business, vacation or honeymoon. Staff mulai dari lobby, resto sampai petugas kebersihan, they are so kind. Menu breakfast fully complete dan bervariasi. Hanya kurang... More 

Was this review helpful? Yes
Izwan_Jahri, General Manager at Sheraton Lampung Hotel, responded to this review
Google Translation

Dear Rezky Febriansyah, Terima kasih kami ucapkan karena sudah memilih Sheraton Lampung Hotel sebagai tempat akomodasi selama beraktivitas di Lampung.... More 

Jakarta, Indonesia
Level Contributor
41 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed April 26, 2015

Just stayed for one night for my short business trip to Lampung. Since this is my first time to this city, I decided to pick the Sheraton since they are a guarantee of good quality stays. Oh, how wrong can I be... But let's try to be objective here, not everything is bad about this hotel. The good things: 1.... More 

Was this review helpful? Yes 4
Izwan_Jahri, General Manager at Sheraton Lampung Hotel, responded to this review

Dear Liverpool Fans, Thank you for taking the time to write a review regarding your recent stay at the Sheraton Lampung. We appreciate your comment about the overall experience at the hotel. We are glad that you are happy with the service that given by our staffs. We always want to make our guest feel comfortable and welcomed. We are... More 

Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed April 19, 2015

The hotel is old, many things have to be replaced. When I check out, the receptionist ask to me that I have to pay some money for 1 hour late check out. It makes me disappointed because at the previous night I already ask to the receptionist that I want to late check out at 2:00 PM and he dont... More 

Was this review helpful? Yes 8
Izwan_Jahri, General Manager at Sheraton Lampung Hotel, responded to this review

Dear Mr. Aziz, Thank you for taking the time to write a review regarding your recent stay at Sheraton Lampung Hotel. We always appreciate when our guests take the time to share their concern with us so we can continue to improve our service. Please accept our sincere apologize for the inconvenient that happen to you regarding the miscommunication for... More 

Jakarta, Indonesia
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 14, 2015

the hotel is yes indeed quite old and maybe lack the crispiness of a brand new hotel but it is still cosy. The breakfast was great, the pool was nice with trees and my kids liked it. There is also a sandy area on the side and some small playground. The location is quite central.

Was this review helpful? Yes 3
Izwan_Jahri, General Manager at Sheraton Lampung Hotel, responded to this review

Dear just_fi0na Thank you for being wonderful guest at Sheraton Lampung and also thank you for taking the time to write a review regarding your recent stay at the Sheraton Lampung. We appreciate your positive comment about the overall experience at the hotel. We are glad that you enjoyed cozy hotel, breakfast, pool with trees and a sandy area with... More 

Palembang, Indonesia
1 review
4 of 5 stars Reviewed April 13, 2015

the best view and services make us feel at home. food reastaurant with chef deni make this trip more completely. the pool and gym make us no to run anymore. as if you are in great vacation in one home

Was this review helpful? Yes
Izwan_Jahri, General Manager at Sheraton Lampung Hotel, responded to this review

Dear Suseno, Greetings from Sheraton Lampung Hotel It was great pleasure to have you as our wonderful guest and thank you for taking the time to post your comment regarding your recent visit. Your comments are extremely important, enabling us to continually monitor the hotel’s services and facilities. We are delighted to know that you have good impression with our... More 

Mornington Peninsula
Level Contributor
56 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed March 12, 2015

On arriving in Bandar Lumpung,i did not know a Great Value Sheraton Hotel was here.Reception were very efficient & kind,considering we arrived without notice from another 5star hotel nearby which was terrible ! I chose any room but my sad tale & SPG card upgraded us to a Poolview room.It was spacious,clean&quiet,the bedding package is typically nice&up to the Sheraton... More 

Was this review helpful? Yes 1
Genoa, Italy
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed February 26, 2015

I stayed in this hotel during a business travel in Bandar Lampung. It is very well organized both for work and leisure purposes. Staff hotel is extremely kind and helpful, providing all support customer may need. Autos with driver are always available for rent both for work and sightseeing purposes. The Padan Wagi Restaurant, located inside the hotel, is nicely... More 

Was this review helpful? Yes 1
Izwan_Jahri, General Manager at Sheraton Lampung Hotel, responded to this review

Dear, Elena_Podesta Warmest Greetings from Sheraton Lampung Hotel, Thank you for taking your time to share your memorable experiences and write a review regarding your recent stay at Sheraton Lampung. We really appreciate your comment about overall experience at the hotel, especially The Pandan Wangi Restaurant, swimming pool, and our tennis court. Together with my teams members, we are committed... More 

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