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Novotel Manado Golf Resort & Convention Centre

Grand Kawanua International City | Jl. AA. Maramis - Kayuwatu / Kairagi II, Manado 95254, Indonesia
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Novotel Manado Golf Resort & Convention Centre
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Novotel Manado Golf Resort & Convention Centre
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271 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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    (79)
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Woolgoolga, Australia
1 review
4 of 5 stars Reviewed 2 days ago NEW

Had a very delightful evening meal at the Novotel restaurant. Food was very good and the associated band and singers set up a very delightful family evening. We only had an evening meal in the restaurant and found the atmosphere beside the pool very good. The staff very helpful and were excellent at cooking a selection of different fish of... More 

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Jakarta, Indonesia
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I stayed in Novotel Manado for two nights - business. Rooms are clean and nice plus large. I have no problem with staffs regarding their services. it takes me about 30 minutes to the center of the city. Things that you must note when you stay here... the public computer is Apple so you need staffs to help you if... More 

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Reid
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago via mobile

It is the 5 time over 2 years I have been to the hotel and it seems that it is deteriorating each time, the staff are borderline and the food fails to improve!! This is very concerning when the menu is predominantly local and acquiring produce is not an issue. Rooms are ok but in need of repair. Just do... More 

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Jakarta, Indonesia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

We picked this hotel to overnight before heading out to Bunaken. The location is very convenient to the airport, but not convenient at all to downtown Manado. There is nothing to do in the area of the hotel except enjoy the golf or attend that convention. We were upgraded to a lovely room which was very much appreciated. However, with... More 

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NOVOTELManado, Executive Secretary at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Mr. Mark, Thank you for your feedback. We strive to ensure that we meet our guest's expectations in all areas, however this is not possible without your constructive feedback, which will assist us in creating total satisfaction for all our guests. We look forward to welcoming you back to Novotel Manado. Kind regards, Debby Gerung More 

Helsinki, Finland
Level Contributor
120 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We stayed a week in Novotel during our stay in Manado, but ended up changing hotel for the rest of our stay due to some serious issues in Novotel service. First good things: Room was among the best if not the best we had in Indonesia - Very stylish and nice. Also reception staff was effective, helpful and friendly. Pool... More 

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NOVOTELManado, Executive Secretary at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Mr. Mark, Thank you for sharing your review. Please accept our sincere apology for your disappointment of our services. From what you highlighted are most definitely not our standards and we are investigating it with respective department. Again, many thanks for your valuable comments. I hope we will get an opportunity to welcoming you back to Novotel Manado in... More 

Seoul, South Korea
1 review
5 of 5 stars Reviewed May 25, 2015

I've been stayed here several times, and they never disappointed me. Very peaceful and romantic atmosphere, good and kind staffs. It's little bit far from center of Manado, but that means it's out of crowds. You can visit Lippo Plaza just walking distance from the hotel where you can find restaurants, coffee shop, desserts and even movie theater. I will... More 

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NOVOTELManado, Executive Secretary at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Mr. Brian Kwon, Many thanks for your kind review. Everyone is so nice because we have the best guests ! We will pass on your comment to Novan. Honestly, we are just there to help with all your need. Thank you for staying with us and please do come back to Novotel Manado.. Thanks for the love, Debby Gerung More 

Perth, Australia
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 21, 2015

I have stayed here several times. Slight improvements. Customer service is clearly better. Eating has a way to go. Breakfast is basic and often the hot food is not hot. It is pre cooked refrigerated and placed on hot plates. Thus the food is cold to warm. Especially at breakfast. The hotel has only one eating place option. On this... More 

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NOVOTELManado, Executive Secretary at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Mr. Collie, Thank you for your feedback and your suggestion to our food & service quality. We have shared your comment with managers in charge. As to your info recently we ran out of stock soda ash in town however we make sure the pool is ready on your next visit. Hope to have you back soon at Novotel... More 

Indonesia
Level Contributor
36 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 stars Reviewed May 9, 2015 via mobile

I stayed overnight at this hotel because my brother in law's wedding. I get the special price using accor members and upgraded to a junior suite room with ample living space, kitchenette and a separate bedroom with a bathroom large enough. However my brother's superior room-bathroom didn't have a pleasant smell. Check-in process is fast enough, and the hotel is... More 

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NOVOTELManado, Executive Secretary at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Thank you for your review following your stay at Novotel Manado. We are happy that you stayed with us on your brother in law's wedding, however we also sorry for the inconvenience of our bathroom smell. As for you info, we provide free parking for our guest staying inhouse. Again, thank you very much for your comment, we... More 

Jakarta, Indonesia
1 review
3 of 5 stars Reviewed May 7, 2015

I wrote this review as an appreciation to hotel staffs, especially Mr. Vanno, who gives superb service during my stay at Novotel Manado. From what i have concern this hotel have a great design and facilities. however in my personal opinion there is lack of quality control to maintain those great facilities of this hotel. for example when i got... More 

Was this review helpful? Yes
NOVOTELManado, Executive Secretary at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Many thanks for your assessment of our hotel and your suggestion to improve our room maintenance. We can assure you that we keep improving our room standard as it is one of our top priority. We look forward to welcoming you back to Novotel Manado so you can check on our improvements. Hospitably yours, Debby Gerung More 

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