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Novotel Manado Golf Resort & Convention Centre

4.0 of 5 Grand Kawanua International City | Jl. AA. Maramis - Kayuwatu / Kairagi II, Manado 95254, Indonesia
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Novotel Manado Golf Resort & Convention Centre
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Novotel Manado Golf Resort & Convention Centre
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228 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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malaysia
Contributor
14 reviews 14 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Hotel lobby and cafe is spacious and relaxing with wind breeze blowing through mostly. Cafe stocks up nice breakfast. However room is a little dated ad furnitures stained. Otherwise it would have been a more perfect stay if not for the dated interior.

Was this review helpful? Yes
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Many thanks for taking the time to share your impressions about our hotel. In regards to the stained sofa cover, I can confirm that all rooms sofa covers have now been re-upholsetered. We look forward to welcoming you back to Novotel Manado Kind regards Stephane Fagez General Manager More 

Jakarta, Indonesia
Contributor
14 reviews 14 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed at this hotel for one night. Arrived at the hotel by 10.30 pm, was initially booked in a superior room and somehow offered for room upgrade to deluxe room by the reception staff upon check-in for only additional IDR. 100,000 which is great! I immediately agreed. Check-in was handled pretty fast. Got my #1407 deluxe room which is spacious... More 

Was this review helpful? Yes 1
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Many thanks for taking the time to give us a very detailed review of your stay. I am glad you enjoyed your stay but please accept my sincere apologies for any inconvenience caused. We are well aware of the stain issue and have already engaged in changing all room sofa covers. the project is actually due to be... More 

New Delhi, India
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

It is a very good hotel, away from city traffic and closer to airport. Rooms are nice with a sit out area. Breakfast was reasonable good. The price is very very reasonable. Hotel staff is very cooperative and helpful.

Was this review helpful? Yes 1
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Many thanks for your kind review. We are delighted that you enjoyed your stay with us. We look forward to welcoming you back to Novotel Manado Kind regards Stephane Fagez General Manager More 

Contributor
12 reviews 12 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We booked 2 rooms for 1 nite and were finally offered free upgrade due to a mistake. We like the upgraded rooms which feature bathtub with a view eventhough it's a partial view. The breakfast is so so. What I hated most was the blackout that happened around 5pm which was terribly horrible. I was alone in a changing room... More 

Was this review helpful? Yes
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Many thanks for your time reviewing our hotel. Please accept my apologies for the inconvenience caused by the electricity blackout which unfortunately is beyond our control as we are dependant of national electricity supply which is limited. We have our own backup facility but indeed there is a blackout during the change over. We look forward to welcoming... More 

Manado
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

stayed in novotel manado for 2 nights, with my wife and 2 daughters checked in at dec 5th. booked executive room via agoda, but when checking in at 3:30PM was put in superior room by the lady and had to wait an hour for double bed room to become available. superior room was good as always (this is probably my... More 

Was this review helpful? Yes
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Many thanks for your kind review. Please accept my apologies for the mistake with your room booking. I am glad to read that in spite of the problem faced upon check-in Charles was able to resolve the matter to your satisfaction, and that you enjoyed your stay. We look forward to welcoming you back to Novotel Manado Kind... More 

Jakarta, Indonesia
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Last week, we stayed for 2 nights in Novotel Manado Golf Resort. The hotel had a great view and facilities. And the interior was modern. But we had a little bit disappointed when we had to wait for 3 hours to check in. It was almost 3.30 PM until we could check in. And we found that the air conditioner... More 

Was this review helpful? Yes
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Many thanks for taking the time to let us know about your experience at Novotel Manado. Please accept our apologies for the inconvenience caused by late check in process and faulty Air conditioning. We shall take every appropriate measure to ensure we improve our service standards, to avoid similar discomfort to you and other guests in the future.... More 

Contributor
13 reviews 13 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We stayed there only for one night. Coz the next day, We went to Tomohon. It was very comfortable and cozy. A lot of open space, good circulation. The room was big and my children loved to play on the balcony. Bathroom was huge. Various selection of breakfast. Pancakes were delicious. Swimming pool was nice. Internet was slow, but who... More 

Was this review helpful? Yes
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Many thanks for your kind review. Please accept our apologies for any inconvenience we may have caused. I can assure you that we take guest feedback seriously as we take pride in our service standards. We shall review our approach to dusting accordingly and I can assure you of our commitment to provide reliable internet connection although we... More 

Balikpapan
2 reviews
4 of 5 stars Reviewed 4 weeks ago

I always stay at the Resort because of a number of reasons, Location to Airport Value For Money Friendly staff Facilities fitness centre and spa It's good to see that they have also updated their menu and the Wi-Fi is far easier to access.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Many thanks for your kind feedback, it make us very happy to read your reasons to keep returning to Novotel Manado, including the fact that you have noticed our efforts to improve the Wi-Fi access, as it often goes unnoticed. We look forward to welcoming you back to Novotel Manado Kind regards Stephane Fagez General Manager More 

Punta Gorda, FL
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 weeks ago

What a surprise! This hotel was clean, quiet, free standing tub + shower, and very modern/contemporary style (maybe just remodeled?). Restaurant was very good and cheap. Swimming pool nice, golf available. Seemed like it caters to convention traffic, being near airport. Staff super; Garuda Air lost our bag, and hotel staff really went to bat for us to locate it... More 

Was this review helpful? Yes
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Many thanks for your kind review, it makes us proud to read you enjoyed your stay at Novotel Manado. We look forward to welcoming you back. Kind regards Stephane Fagez General Manager More 

Adelaide, Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 20, 2014

We stayed 5 nights at this hotel. We booked directly on the Accor website. Though the rooms were a bit dated, and room quality is not the normal Novotel standard I would have to balanced that out with the price charged. We paid about $40 AUD per night with breakfast daily for 2. Staff had the usual Indonesian charm. The... More 

Was this review helpful? Yes
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Many thanks for your valuable time reviewing our product and services. Thank you for your suggestions for improvement of our food and beverage offer. I am glad you enjoyed your stay and we look forward to welcoming you back to Novotel Manado. You should be able to experience our new menu upon your next visit as it is... More 

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Additional Information about Novotel Manado Golf Resort & Convention Centre

Address: Grand Kawanua International City | Jl. AA. Maramis - Kayuwatu / Kairagi II, Manado 95254, Indonesia
Phone Number:
Location: Indonesia > Sulawesi > North Sulawesi > Manado
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Manado Golf Resort & Convention Centre 4*
Number of rooms: 176
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Also Known As:
Novotel Manado Hotel Manado
Hotel Style:
#4 Luxury Hotel in Manado
#4 Spa Hotel in Manado

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