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All 33 Manado hotels

Novotel Manado Golf Resort & Convention Centre

4.0 of 5 Hotel   |   Grand Kawanua International City | Jl. AA. Maramis - Kayuwatu / Kairagi II, Manado 95254, Indonesia
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Ranked #12 of 33 hotels in Manado
A recent review
5 of 5 stars reviewed 2 days ago
Kizku Jakarta, Indonesia
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197 people have reviewed this hotel

Traveler rating
    41
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
Jakarta, Indonesia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We stayed in Novotel on family holiday to Manado. The staff in reception is very helpful with information and assistance. I also find the hotel is nicely located halfway between Manado and the airport.

Was this review helpful? Yes
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Many thanks for your kind appreciation of our services, particularly of our front office team. We look forward to welcoming you back to Manado Kind regards Stephane Fagez General Manager More

Hong Kong, China
Contributor
13 reviews 13 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I was given a very nice and big room when the hotel staff knew they had not given me a non-smoking room the week before. The room was very, very big, consisting of a bathtub, rain shower room, a king-sized bed, big sofa and TV, and a mini-bar. It was just PERFECT. The room was so cosy that I did... More

Was this review helpful? Yes
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Many thanks for your review of Novotel Manado. We are very happy to know you had a great stay with us. We look forward to welcoming you back to Manado Kind regards Stephane Fagez General Manager More

Pointe Noire, Republic of the Congo
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Reception area is unusual and fine. But apart from this, threre s nothing really exceptional. We stayed there 2 times as it s close to airport and had a flight arriving late then a very early morning flight for departure. We would come back to this Novotel only for this reason. Breakfast ok and staff friendly.

Was this review helpful? Yes
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Many thanks for your comments. I can assure you that we shall do what is necessary to improve our service standards. I am sorry the internet connection was not optimal during your stay. Unfortunately although we have equipped the entire hotel facilities with sufficient routers and relays to ensure optimal distribution everywhere, we remain dependent on the no... More

Honolulu, Hawaii
2 reviews
3 of 5 stars Reviewed 1 week ago

Stayed at this hotel because it was near the airport. Its about 10 mins away. The staff is average. Biggest gripe is poor internet access. Slow. The computer in the lobby, and iMac, had a keyboard with broken keys so I couldn't use it. The food is ok. Club sandwich was typical of this part of asia. The Garuda airline... More

Was this review helpful? Yes
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Many thanks for your review of our product and services. I will inform the team of your review so we can work together on improving further our service standards. I am sorry the internet connection was not optimal during your stay. Unfortunately although we have equipped the entire hotel facilities with sufficient routers and relays to ensure optimal... More

Jakarta, Indonesia
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 weeks ago

The hotel was nice, and friendly staff. but the problem is internet connection. The connection is very bad, and I can't access internet at all. It isn't like it says on the room brochure that have good internet access.. Even at the lobby computer I can't access Internet at all. Near the airport and bit far away from the town... More

Was this review helpful? Yes
NOVOTELManado, Executive Secretary at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Thank you for taking the time to write the review. Please accept our most sincere apologies for your disappointment of our product and service. I hope we will get an opportunity to welcoming you back to Novotel Manado in near future to allow you to check on our improvements. Hospitably yours, Debby Gerung Executive Secretary More

Bandung, Indonesia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This hotel very near from airport. The staff are very friendly and can explaining attractive place at north sulawesi. Clean room but for novotel standard, this hotel not good enough compared with another novotel. Breakfast very good. Finally, if we compared with the prices, this is very good hotel with their published rate.

Was this review helpful? Yes 1
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Many thanks for your assessment of our product and services. We are very grateful that you recognise its value. I can assure you that we are very committed to delivering Novotel standards of hospitality in North Sulawesi. We look forward to welcoming you back to Novotel Manado Kind regards Stephane Fagez General Manager More

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

Compare to my first stayed here on 2011, everything are completely descended. No more welcome gift (always stay here with kiddos) for children, corrupted amenities in bathroom (just 1 toothbrush for 2 connecting room), the water from nowhere always flood the floor everytime we use the wash basin, non adequat rain shower, out of date gym equipment and very small... More

Was this review helpful? Yes
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, I am sorry to read you and your kids were somehow disappointed by your latest stay at Novotel Manado. I am glad you are considering returning in the future, so that you can regain your full confidence in our product and services. Kind regards Stephane Fagez General Manager More

Waasmunster, Belgium
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

modern hotel yes, but not clean compared to other novotel restaurants... windows not clear... room clean only if you did not look closely ... but nice bathroom facilities swimming pool claudy .. so not sufficient care for clean pool pool service (towels)... average spa service avalilable and good have the feeling that genarally service was lax..; sort of let go... More

Was this review helpful? Yes
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Many thanks for your feedback. Please accept our apologies for he shortfalls you experienced during your stay at Novotel Manado. The cloudy pool was a temporary technical issue that has been sorted. I can assure you that we shall work hard to improve our services. Kind regards Stephane Fagez General Manager More

Rotterdam, The Netherlands
1 review
5 of 5 stars Reviewed 4 weeks ago

I travelled around in North Sulawesi with a couple of friends, we tried different hotels and resorts but we kept coming back to Novotel. They had very nice luxurious rooms for a very low price. the restaurant had a great selection of different types of food. The staff was always very happy to help even though we caused some trouble.... More

Was this review helpful? Yes
NOVOTELManado, Executive Secretary at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Greetings from Novotel Manado Many thanks for taking the time to write your review. We have committed to always give excellent service to our customer. We look forward to welcoming you back at Novotel Manado. Warm regards, Debby Gerung Executive Secretary More

New Delhi
Senior Contributor
40 reviews 40 reviews
33 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed July 21, 2014

Stayed there for one night only and so my experience may not justify their hospitality level. our check in took about half an hour (after they goofed up our reservation as we had booked king size bed but got single beds). For such a hotel/resort, they were not having wi fi in rooms and told me to sit in a... More

Was this review helpful? Yes
NOVOTELManado, Executive Secretary at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Greetings from Novotel Manado We would like to thank you for taking the time to complete this review. Excellent service is one of our top priority. We can assure that we are continously improving our service in order to achieve customer satisfaction. Please do not hesitate to ask our staff for any help upon your next visit. Again... More

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Additional Information about Novotel Manado Golf Resort & Convention Centre

Address: Grand Kawanua International City | Jl. AA. Maramis - Kayuwatu / Kairagi II, Manado 95254, Indonesia
Phone Number:
Location: Indonesia > Sulawesi > North Sulawesi > Manado
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Manado Golf Resort & Convention Centre 4*
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Also Known As:
Novotel Manado Hotel Manado

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style
#2 Best Value Hotel in Manado #3 Luxury Hotel in Manado #5 Spa Hotel in Manado
Hotel Class
Official Description (provided by the hotel)
Novotel Manado Golf Resort & Convention Center is 15 minutes from Sam Ratulangi International Airport and 20 minutes from city center. Nestled in 180 hectares of land. The hotel stylishly appointed rooms & suites embrace the splendid view of golf course and manicured garden. ... more   less 
Number of rooms
176

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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