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Novotel Manado Golf Resort & Convention Centre

4.0 of 5 Grand Kawanua International City | Jl. AA. Maramis - Kayuwatu / Kairagi II, Manado 95254, Indonesia
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Novotel Manado Golf Resort & Convention Centre
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Novotel Manado Golf Resort & Convention Centre
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235 reviews from our community

Traveler rating
    50
    104
    52
    25
    4
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48
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71
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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Zug, Switzerland
2 reviews
2 of 5 stars Reviewed 2 weeks ago

Let's stay with the facts: No connecting rooms. After 2h at least two rooms in the same wing, unfortunatly on differnt floors. Room not clean. No Minibar. No view except to trees. No Coke (first day) and no Lasagne (at all) in the Restaurant. Poor internet connectivity in room. For this category of hotel we expected more professionallity. Seams they... More 

Review collected in partnership with Novotel Hotels

Was this review helpful? Yes
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Many thanks for your comments and please accept our apologies for any inconvenience caused by the shortfall in our service standards during your stay. I can confirm that we do have connecting rooms and I suggest you request to have connecting rooms when making your reservation so it can be arranged. we look forward to welcoming you back... More 

Singapore, Singapore
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Hotel's very peaceful and good, had a gd view of the mountain behind the pool. the convention centre is a gd location for business purposes plus their services and size is wonderful. The bar closes too soon though.stayed for 3 nights. The staff were polite but I think that's their nature.quite near to The Airport.

Was this review helpful? Yes
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Many thanks for your review of our hotel and suggestion to increase our bar operating hours. We look forward to welcoming you back to Manado Kind regards Stephane Fagez General Manager More 

Java, Indonesia
Contributor
18 reviews 18 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Manado's newest hotel is a classic example of the Indonesian 3- and 4-star hotel model where an owner invests in the hardware and neglects the software. Located quite far from Manado (expect an hour drive during the day), it's a new property with some pros and cons. Service is lacking throughout. Pros: -Best gym in eastern Indonesia. Dumbbells up to... More 

Was this review helpful? Yes
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Many thanks for your very detailed review. We appreciate you are taking the time to share your experience, and we thank you very much for your suggestions for improvements to our service standards. Please rest assured that we are committed to consistently deliver the best hospitality that Novotel is well know for. Please accept our apologies as it... More 

malaysia
Contributor
15 reviews 15 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed December 24, 2014

Hotel lobby and cafe is spacious and relaxing with wind breeze blowing through mostly. Cafe stocks up nice breakfast. However room is a little dated ad furnitures stained. Otherwise it would have been a more perfect stay if not for the dated interior.

Was this review helpful? Yes
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Many thanks for taking the time to share your impressions about our hotel. In regards to the stained sofa cover, I can confirm that all rooms sofa covers have now been re-upholsetered. We look forward to welcoming you back to Novotel Manado Kind regards Stephane Fagez General Manager More 

Jakarta, Indonesia
Contributor
14 reviews 14 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed December 19, 2014

Stayed at this hotel for one night. Arrived at the hotel by 10.30 pm, was initially booked in a superior room and somehow offered for room upgrade to deluxe room by the reception staff upon check-in for only additional IDR. 100,000 which is great! I immediately agreed. Check-in was handled pretty fast. Got my #1407 deluxe room which is spacious... More 

Was this review helpful? Yes 1
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Many thanks for taking the time to give us a very detailed review of your stay. I am glad you enjoyed your stay but please accept my sincere apologies for any inconvenience caused. We are well aware of the stain issue and have already engaged in changing all room sofa covers. the project is actually due to be... More 

New Delhi, India
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 18, 2014

It is a very good hotel, away from city traffic and closer to airport. Rooms are nice with a sit out area. Breakfast was reasonable good. The price is very very reasonable. Hotel staff is very cooperative and helpful.

Was this review helpful? Yes 1
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Many thanks for your kind review. We are delighted that you enjoyed your stay with us. We look forward to welcoming you back to Novotel Manado Kind regards Stephane Fagez General Manager More 

Contributor
13 reviews 13 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 14, 2014

We booked 2 rooms for 1 nite and were finally offered free upgrade due to a mistake. We like the upgraded rooms which feature bathtub with a view eventhough it's a partial view. The breakfast is so so. What I hated most was the blackout that happened around 5pm which was terribly horrible. I was alone in a changing room... More 

Was this review helpful? Yes
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Many thanks for your time reviewing our hotel. Please accept my apologies for the inconvenience caused by the electricity blackout which unfortunately is beyond our control as we are dependant of national electricity supply which is limited. We have our own backup facility but indeed there is a blackout during the change over. We look forward to welcoming... More 

Manado
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 12, 2014

stayed in novotel manado for 2 nights, with my wife and 2 daughters checked in at dec 5th. booked executive room via agoda, but when checking in at 3:30PM was put in superior room by the lady and had to wait an hour for double bed room to become available. superior room was good as always (this is probably my... More 

Was this review helpful? Yes
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Many thanks for your kind review. Please accept my apologies for the mistake with your room booking. I am glad to read that in spite of the problem faced upon check-in Charles was able to resolve the matter to your satisfaction, and that you enjoyed your stay. We look forward to welcoming you back to Novotel Manado Kind... More 

Jakarta, Indonesia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 4, 2014

Last week, we stayed for 2 nights in Novotel Manado Golf Resort. The hotel had a great view and facilities. And the interior was modern. But we had a little bit disappointed when we had to wait for 3 hours to check in. It was almost 3.30 PM until we could check in. And we found that the air conditioner... More 

Was this review helpful? Yes
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Many thanks for taking the time to let us know about your experience at Novotel Manado. Please accept our apologies for the inconvenience caused by late check in process and faulty Air conditioning. We shall take every appropriate measure to ensure we improve our service standards, to avoid similar discomfort to you and other guests in the future.... More 

Contributor
13 reviews 13 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 3, 2014

We stayed there only for one night. Coz the next day, We went to Tomohon. It was very comfortable and cozy. A lot of open space, good circulation. The room was big and my children loved to play on the balcony. Bathroom was huge. Various selection of breakfast. Pancakes were delicious. Swimming pool was nice. Internet was slow, but who... More 

Was this review helpful? Yes
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Many thanks for your kind review. Please accept our apologies for any inconvenience we may have caused. I can assure you that we take guest feedback seriously as we take pride in our service standards. We shall review our approach to dusting accordingly and I can assure you of our commitment to provide reliable internet connection although we... More 

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Additional Information about Novotel Manado Golf Resort & Convention Centre

Address: Grand Kawanua International City | Jl. AA. Maramis - Kayuwatu / Kairagi II, Manado 95254, Indonesia
Phone Number:
Location: Indonesia > Sulawesi > North Sulawesi > Manado
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Manado Golf Resort & Convention Centre 4*
Number of rooms: 176
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Also Known As:
Novotel Manado Hotel Manado
Hotel Style:
#4 Luxury Hotel in Manado
#5 Spa Hotel in Manado

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