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All 32 Manado hotels

Novotel Manado Golf Resort & Convention Centre

4.0 of 5 Hotel   |   Grand Kawanua International City | Jl. AA. Maramis - Kayuwatu / Kairagi II, Manado 95254, Indonesia
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Novotel Manado Golf Resort & Convention Centre
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69%
Ranked #10 of 32 hotels in Manado
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 1 week ago
mpalany Mumbai, Maharashtra, India
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167 people have reviewed this hotel

Traveler rating
    37
    75
    31
    21
    3
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Mumbai, Maharashtra, India
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

one of the best hotels to stay in manado. The hotel is having a great 18 course golf course and it is one of the great places to stay and relax after completing your day's work. Had a really good time at the property. The hotel staff was courteous and helpful & rooms were very neat and clean.

Was this review helpful? Yes 1
NOVOTELManado, Executive Secretary at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Mr.Mpalany, Many thanks for taking the time to review Novotel Manado. I am delighted to read that you enjoyed staying in our hotel and I will make sure to pass on your compliments to our staff so that they may be recognized for their effort. Again thank you very much for your comments, we look forward to welcoming you... More

Adelaide, Australia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Firstly I must say we arrived at the hotel without a reservation due to the floods in Manado. The hotel was booked out (everything accessible from the airport was, due to flooding) but the staff were amazing and allowed us to spend a few hours snoozing on the lounges and then let us shower in a recently vacated room in... More

Was this review helpful? Yes 1
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Madam, Many thanks for your feedback. Please accept our most sincere apologies for the poor attitude of one of our security staff. I am investigating the matter further to try and identify the staff concerned. In the meantime I am also taking all appropriate measures to ensure all other staff are clearly aware of the upmost necessity to guarantee... More

Jakarta
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 3, 2014

balmy & quiet place... like the hospitality, helpfull staff, best place for the one who doesn't want to rush catch the flight, the price not too expensive for the budget travel, but the internet doesn't fast as advertise but still ok

Review collected in partnership with tiket.com

Was this review helpful? Yes 1
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Thank you so much for your feedback. I is always a pleasure to read positive reviews. I will share your comments with the team to keep them motivated to continue delivering good customer service. In regards to Internet speed, there are indeed technical limits to the speed we can deliver, and I will make sure none of our... More

Bandung, Indonesia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed February 20, 2014

We're stayed at this hotel for one night (luckily). It was quite different with our previous hotel that we're staying for two nights at the city center of Manado. We choose this hotel because it is near the airport our flight got cancelled due to Surabaya Airport still closed. We had early check in at 10.00 AM, and our room... More

Was this review helpful? Yes 1
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Madam, Thank you for your feedback. Please accept my apologies for the poor maintenance of the room & the deficient service received during your stay. I can assure you that I am personally working with the team to develop a genuine hospitality service culture among the team and I hope we will be able to welcome you back to... More

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 17, 2014

Second time my Accor experience is not what I aspected even when you are a member we also didn't get the extra services. Room is big but a bit old and dirty with a noise airconditioning. There where not enough towels and other supplements we had to asked for it. I needed something for my health but I didn't get... More

Was this review helpful? Yes 1
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, I was sorry to read about your disappointment following your recent stay. Please accept my apologies for the lack of genuine hospitality shown by our team. I can assure you of my personal commitment to improve the consistency of our customer service as well as improving maintenance of the hotel. I hope we will get a chance to... More

Vancouver, Canada
Top Contributor
62 reviews 62 reviews
54 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed February 15, 2014 via mobile

We stayed here for one night on two seperate occasions on our trip to bunaken. The hotel is close to the airport and reasonably priced. We stayed in the basic room both times. The rooms smell musty and you can see signs of mold. The bar "fridge" is not even a fridge more like a warm musty cupboard. I'd never... More

Was this review helpful? Yes 2
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Many thank for your feedback following your stay with us. While we are glad you found your stay mostly enjoyable, please accept our apologies for the inconvenience caused by the inadequate service organisation during Valentine dinner. Also I am pleased to inform you that those faulty minibar are being replaced. We hope to welcoming you back to Manado... More

Jakarta, Indonesia
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 7, 2014

This hotel offers a view of Klabat - the tallest mountain in north sulawesi. Located near to the airport and about 20 minutes to city centre. It's near to outer ring road, a shortcut to go to higher towns of Tomohon or Tondano. The room was clean, the pool was great, staff were nice. I've stayed twice and wouldn't hesitate... More

Was this review helpful? Yes 1
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Many thanks for your valuable feedback. It is always encouraging to get positive feedback from seasoned travellers. I will share your comment with the team and I am sure this will motivate them to keep up the good work. We look forward to welcoming you back to Novotel Manado in the future Kind regards Stephane Fagez General Manager More

Palu, Indonesia
Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 5, 2014

when i went to this hotel, i came with personal car. i want to used valet service, but no body in valet desk. the parking field so far from the lobby. when i go the receiption, there is only 1 receiptionist, and looks like very tired, she arrange my check in process very slow and without any smile. I like... More

Was this review helpful? Yes 1
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Many thanks for your feedback. Please accept our most sincere apologies for the shortfalls in customer service that you experienced during your stay. I can assure you of the team commitment to improving our service standards and we hope to welcoming you back to Novotel Manado in the near future so that you can check on our progress.... More

Courtenay, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 19, 2014

We spent two nights while on our way to Sorong. I think it was an excellent choice for a short stopover as it was close to the airport. The room was clean and the food we had in the restaurant was very good and well priced. We took a taxi into town for about $5 US each way. Staff were... More

Was this review helpful? Yes 1
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Many thanks for your kind feedback & sharing your experience following your stay at Novotel Manado. We appreciate your suggestion for improvement We look forward to welcoming your back to Novotel Manado. Kind regards Stephane Fagez General Manager More

Chiang Mai, Thailand
Senior Contributor
49 reviews 49 reviews
39 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed January 7, 2014

Excellent and friendly service in a nice location near the airport. I spent one night in Novotel. Room was big, clean, fresh bedsheets, good furniture, perfect bathroom with hot rain shower. I had lunch and a buffet breakfast : high quality food, well prepared. I was very happy to rest in this hotel, away from the noise and dust of... More

Was this review helpful? Yes 2
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Many thanks for your assessment of our product and service. It makes us very happy to know that you enjoyed your stay at Novotel Manado. I am particularly pleased to read that our new executive chef that recently joined has already had an impact. We look forward to welcoming you back to Novotel Manado Kind regards Stephane Fagez More

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Additional Information about Novotel Manado Golf Resort & Convention Centre

Also Known As:
Novotel Manado Hotel Manado
Novotel Manado Hotel
Address: Grand Kawanua International City | Jl. AA. Maramis - Kayuwatu / Kairagi II, Manado 95254, Indonesia
Location: Indonesia > Sulawesi > North Sulawesi > Manado
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#4 Luxury Hotel in Manado
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Manado Golf Resort & Convention Centre 4*
Official Description (provided by the hotel):
Novotel Manado Golf Resort & Convention Center is 15 minutes from Sam Ratulangi International Airport and 20 minutes from city center. Nestled in 180 hectares of land. The hotel stylishly appointed rooms & suites embrace the splendid view of golf course and manicured garden. ... more   less 
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