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All 33 Manado hotels

Novotel Manado Golf Resort & Convention Centre

4.0 of 5 Hotel   |   Grand Kawanua International City | Jl. AA. Maramis - Kayuwatu / Kairagi II, Manado 95254, Indonesia
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68%
Ranked #10 of 33 hotels in Manado
A recent review
3 of 5 stars reviewed 2 days ago
ashwatdudhwal New Delhi
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188 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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English first
New Delhi
Senior Contributor
39 reviews 39 reviews
32 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed there for one night only and so my experience may not justify their hospitality level. our check in took about half an hour (after they goofed up our reservation as we had booked king size bed but got single beds). For such a hotel/resort, they were not having wi fi in rooms and told me to sit in a... More

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Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

After spending a few nights in various hotels in the capital city of Jakarta I was expecting something on the same standard for Novotel In Manado, and found myself pleasantly surprised. The location offset from a busy main road and close to the airport I was surprised to find the hotel with a serene environment, beautiful grounds with a modern... More

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GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Many thanks for your kind review following your stay at Novotel Manado. We are very happy to learn that you had a pleasant and relaxing stay. We look forward to welcoming you back to Novotel Manado Kind regards Stephane Fagez General Manager More

Contributor
12 reviews 12 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Nice setting with swimming pool and golf course in the background... But the service, and the food and drinks was poor for this class of restaurant. On arrival I ordered a fresh watermelon juice and waited about 15 minutes for it - there was no-one else to serve!! My room was not cleaned until about 1400 (after I complained at... More

Was this review helpful? Yes 1
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Thank you for your feedback. Please accept our most sincere apologies for your disappointment of some of our products and service. I hope we will get an opportunity to welcoming you back to Novotel Manado in the near future to allow you check on our improvements. Kind regards Stephane Fagez More

Jakarta, Indonesia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

it could be a very nice place to stay...very friendly vibe with open eco lobby, big garden & mountain view...The staff are a friendly employee but VERY SLOW in action x( also lack of communication between them to handel group stay make me very disappointed....it makes me give this hotel point for poor service...

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GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Thank you for your review. Please accept our apologies for the slow responsiveness of our team during your stay. I can assure you of our commitment to improve our pace and consistency in service delivery. I hope we get a change to welcoming you back to Novotel Manado so you can check on our improvements Kind regards Stephane... More

Kuala Lumpur, Malaysia
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 12, 2014

Eat elsewhere! Restaurant at the hotel was too expensive for what you get, and the service was really poor. We waited too long. We even got our food before our drinks came, and had to ask for it a couple of times. Rooms were good and definitely value for money.

Was this review helpful? Yes 1
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Madam, Many thanks for your review. I am sorry to read your experience of our restaurant was not of the same value as your stay. Please rest assured that we take your feedback seriously and I hope you will give us a change to give you better service in our restaurant upon your next visit. Kind regards Stephane Fagez... More

Top Contributor
61 reviews 61 reviews
14 hotel reviews
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed June 6, 2014

When you pay peanuts you get monkeys, at Novotell you get them also when you pay more. First of all, we reserved 3 double rooms, because of a congress we only got 2 double rooms and 1 twin room. Talking about prioritizing tourists who made a reservation months ago and some reef conservation folks. The food was a joke too,... More

Was this review helpful? Yes 1
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Many thanks for taking the time to share your experience of Novotel Manado. Please accept our most sincere apologies for all the inconvenience caused. The description of your stay is not typical of Novotel product and standards of service. I can assure you of our brand and my personal commitment to ensure the equal treatment of guests, either... More

Contributor
11 reviews 11 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 27, 2014 via mobile

Stayed for 1 night, the view was very nice n really enjoy it much. Although the hotel located far from the city but They provide some facilities that can be enjoyed if we r too lazy to go downtown) they hv great pool and kids club so my lil baby could hv activity at hotel. The breakfast were also nice... More

Was this review helpful? Yes 1
NOVOTELManado, Executive Secretary at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Greetings from Novotel Manado.. Many thanks for your review. Proper room maintenance is one of our top priority. We can assure that we are continuously improving our maintenance in order to achieve room maintenance standard. Please do not hesitate to ask our staff for any help upon your next visit. Again thank you very much comments, we look... More

Ubud, Indonesia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 27, 2014 via mobile

Yes, its a corporate chain but my stays in Novotel in April exceeded expectations. The staff were very friendly, the rooms clean and amenities good! The rooms in South Wing have less WiFi signal. Overall a great value hotel and just what I needed after my volunteering in the area. :)

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NOVOTELManado, Executive Secretary at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Greetings from Novotel Manado... Many thanks for your review. We look forward to welcoming you back to Novotel Manado. Warmest regards, Debby Gerung Executive Secretary More

Jakarta
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 17, 2014

If this is your first time to visit Manado and you don't know anything about Manado while on the other hand you like to stroll around the city, I dont' think this is a good option for you; however they have available car for rental, or you can take metered taxi if you want to go to downtown if you... More

Was this review helpful? Yes
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Many thanks for your review. While our hotel is not located downtown, it is very easily accessible within 20 minutes. Also I wish to point that our hotel is strategically located to reach every strategic point of interest in Manado and beyond. Besides the Airport, the access to Manado ring road is very close and the upcoming toll... More

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Additional Information about Novotel Manado Golf Resort & Convention Centre

Address: Grand Kawanua International City | Jl. AA. Maramis - Kayuwatu / Kairagi II, Manado 95254, Indonesia
Phone Number:
Location: Indonesia > Sulawesi > North Sulawesi > Manado
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Manado Golf Resort & Convention Centre 4*
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Also Known As:
Novotel Manado Hotel Manado

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style
#2 Best Value Hotel in Manado #3 Luxury Hotel in Manado #3 Spa Hotel in Manado
Hotel Class
Official Description (provided by the hotel)
Novotel Manado Golf Resort & Convention Center is 15 minutes from Sam Ratulangi International Airport and 20 minutes from city center. Nestled in 180 hectares of land. The hotel stylishly appointed rooms & suites embrace the splendid view of golf course and manicured garden. ... more   less 
Number of rooms
176

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