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Novotel Manado Golf Resort & Convention Centre

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Grand Kawanua International City | Jl. AA. Maramis - Kayuwatu / Kairagi II, Manado 95254, Indonesia
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Novotel Manado Golf Resort & Convention Centre
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Novotel Manado Golf Resort & Convention Centre
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244 reviews from our community

Traveler rating
    51
    110
    53
    26
    4
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55
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75
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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bogor
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

earlier this week, me and my office mate had a workshop in grand kawanua, in front of the Novotel, and we stay for 4 night at novotel. this place is awesome, it huge with two wings building and spacious lobby. the room is clean and tidy. i choose smoking room and we got the room in the first floor that... More 

Was this review helpful? Yes
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Adhitadhitadhit, We truly appreciate your kind comments and the time you took to do it. We have heard other good feedback from the work shop, and our teams and I appreciated to have you with us for 4 days. We have re work our breakfast and we are still adding change to make it the best possible for a... More 

Somerset West, South Africa
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed overnight at the Novotel Hotel in Manado, as we arrived very late in the evening. It is close to the airport, very well priced , inclusive of breakfast, I contacted the hotel and arranged for their airport transfers and despite our flight arriving two hours late our pick up was waiting for us, as we arrived. The rooms... More 

Was this review helpful? Yes
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Barbaravaardt, Thank you for your kind comments, my team and I are very happy you enjoyed your stay with us and we will be delighted to welcome you again. See you soon, best regards, Olivier More 

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Reasonable price, close to airport, helpful reception, good pool but many families, no wi-fi in bed rooms, some of which are a long walk from reception and on ground floor, small but clean, breakfast choice was average for price.

Was this review helpful? Yes
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Flighless, Thank you for your comments. We are looking at the moment to improve the wifi infrastructure. we have added routers and all rooms are covered. We have different room categories, for bigger space, deluxe and suite would be more suitable and deluxe also have balcony We also changed our breakfast set up, we have added more choices. Best... More 

GP
Senior Contributor
38 reviews 38 reviews
24 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We booked this place due to its location near the airport as we had an early morning flight from Manado to Sorong while on a scuba diving holiday. The resort was lovely. There was an infinity pool, a small fitness centre and a restaurant. The unfortunate thing was that we were there on Valentine's Day so if you did not... More 

Was this review helpful? Yes
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Ironwoman69, Thank you very much for your kind comments about our reception staff, I am sure they will be very happy. I have taken good notes of your remarks about the dinner. Our Chef is working to provide a larger room service menu. It should be implemented very soon. Also we will offer alternative dinner choice when a special... More 

Zug, Switzerland
2 reviews
2 of 5 stars Reviewed January 18, 2015

Let's stay with the facts: No connecting rooms. After 2h at least two rooms in the same wing, unfortunatly on differnt floors. Room not clean. No Minibar. No view except to trees. No Coke (first day) and no Lasagne (at all) in the Restaurant. Poor internet connectivity in room. For this category of hotel we expected more professionallity. Seams they... More 

Review collected in partnership with Novotel Hotels

Was this review helpful? Yes
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Many thanks for your comments and please accept our apologies for any inconvenience caused by the shortfall in our service standards during your stay. I can confirm that we do have connecting rooms and I suggest you request to have connecting rooms when making your reservation so it can be arranged. we look forward to welcoming you back... More 

Singapore, Singapore
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 17, 2015

Hotel's very peaceful and good, had a gd view of the mountain behind the pool. the convention centre is a gd location for business purposes plus their services and size is wonderful. The bar closes too soon though.stayed for 3 nights. The staff were polite but I think that's their nature.quite near to The Airport.

Was this review helpful? Yes
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Many thanks for your review of our hotel and suggestion to increase our bar operating hours. We look forward to welcoming you back to Manado Kind regards Stephane Fagez General Manager More 

Java, Indonesia
Contributor
18 reviews 18 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 11, 2015

Manado's newest hotel is a classic example of the Indonesian 3- and 4-star hotel model where an owner invests in the hardware and neglects the software. Located quite far from Manado (expect an hour drive during the day), it's a new property with some pros and cons. Service is lacking throughout. Pros: -Best gym in eastern Indonesia. Dumbbells up to... More 

Was this review helpful? Yes
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Many thanks for your very detailed review. We appreciate you are taking the time to share your experience, and we thank you very much for your suggestions for improvements to our service standards. Please rest assured that we are committed to consistently deliver the best hospitality that Novotel is well know for. Please accept our apologies as it... More 

malaysia
Contributor
17 reviews 17 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 24, 2014

Hotel lobby and cafe is spacious and relaxing with wind breeze blowing through mostly. Cafe stocks up nice breakfast. However room is a little dated ad furnitures stained. Otherwise it would have been a more perfect stay if not for the dated interior.

Was this review helpful? Yes
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Many thanks for taking the time to share your impressions about our hotel. In regards to the stained sofa cover, I can confirm that all rooms sofa covers have now been re-upholsetered. We look forward to welcoming you back to Novotel Manado Kind regards Stephane Fagez General Manager More 

Jakarta, Indonesia
Contributor
14 reviews 14 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed December 19, 2014

Stayed at this hotel for one night. Arrived at the hotel by 10.30 pm, was initially booked in a superior room and somehow offered for room upgrade to deluxe room by the reception staff upon check-in for only additional IDR. 100,000 which is great! I immediately agreed. Check-in was handled pretty fast. Got my #1407 deluxe room which is spacious... More 

Was this review helpful? Yes 1
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Many thanks for taking the time to give us a very detailed review of your stay. I am glad you enjoyed your stay but please accept my sincere apologies for any inconvenience caused. We are well aware of the stain issue and have already engaged in changing all room sofa covers. the project is actually due to be... More 

New Delhi, India
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 18, 2014

It is a very good hotel, away from city traffic and closer to airport. Rooms are nice with a sit out area. Breakfast was reasonable good. The price is very very reasonable. Hotel staff is very cooperative and helpful.

Was this review helpful? Yes 2
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Many thanks for your kind review. We are delighted that you enjoyed your stay with us. We look forward to welcoming you back to Novotel Manado Kind regards Stephane Fagez General Manager More 

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