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Angsana Resort & Spa


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Reviews you can trust

77% Recommend
4.0 of 5 stars 151 reviews
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All (151)
[ Date ] [ Rating ]
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5 of 5 stars
blzw37   1 contribution
Jan 22, 2010 | Trip type: Family

Great facilities, hotel rooms were huge and extremely clean. Food was overpriced though. more

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4 of 5 stars
EnderM   2 contributions
Sydney
Jan 4, 2010 | Trip type: Couples

We went to Bintan Angsana for a 3 day stay, we enjoyed the hotel and setting so much we opted to extend our stay another 2 days. The private beach, partly shared with nearby Banyan Tree is great. Expect to have most of your meals in one of the resorts restaurants, or in Banyan Tree, or room service as there... more

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3 of 5 stars
JoleneZ   10 contributions
Kuala Lumpur
Dec 25, 2009 | Trip type: Family

My extended family and I stayed one night at the Angsana in December. The weather turned out to be better than expected, given that it was supposed to be the monsoon season. My children (aged 13, 8 and 6) had lots of fun at the sea and the beach - which was clean and uncrowded. The beach was the main... more

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4 of 5 stars
shkmum   1 contribution
Singapore
Dec 22, 2009 | Trip type: Family

Compared to similar setups in Malaysia or Phuket, I think Angsana is overpriced especially at the restaurants. But our family thoroughly enjoyed our stay there. The room was very nice, the massage excellent, and our children thoroughly loved the swimming pool and Kids' Club. The staff were also very nice and made efforts to remember our names. It was an... more

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4 of 5 stars
TigerSingapore   4 contributions
Singapore
Dec 21, 2009

What I liked about this resort: 1) Very clean and lovely swimming pool. 2) Very clean and nice beach. 3) It is exclusive and not crowded. 4) Trainee Mayuni provided very good service. What I disliked about this resort: 1) The rooms look old. 2) The white sofa in the hotel room has a huge stain and many stains. 3)... more

Management response from
BTGroup, Hotel Manager

Dear TigerSingapore, Thank you for taking the time to share your review on TripAdvisor regarding your recent stay at Angsana Bintan. We also wish to thank you for your gracious comments about our beach and our swimming pool. Your special mention to Mayuni, our trainee has also been forwarded to her attention. She was most pleased to receive your compliments....

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3 of 5 stars
Journeyman1971   13 contributions
Singapore, Singapore
Dec 13, 2009 | Trip type: Couples

My wife booked a night at this place for us. Its our second time to Bintan on the prior trip we stayed at the somewhat run-down but well-priced and well-located Mayang Sari. Considering that Angsana was considerably pricier than Sari (where we also stayed a single night), we were expecting something significantly better. Certainly, the rooms and overall upkeep of... more

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4 of 5 stars
Joeylby   1 contribution
Joeylby
Nov 28, 2009 | Trip type: Couples

If you have always wanted a perfect little escape from city life, Angsana Bintan will make all come true for you. My boyfriend and I came back from a two day one night stay and we both enjoyed every moment of our short getaway on the island. Not to mention that we are already looking forward to our next visit... more

Management response from
BTGroup, Rooms Division Manager

Dear Valued Guest, Warm greetings from Bintan Island! First of all, we would like to thank you for choosing Angsana Bintan to spend your holidays and for taking the time to post a review on Tripadvisor regarding your recent stay with us. We were delighted to read that you enjoyed the stay and that you had a pleasant experience. We...

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3 of 5 stars
IdaHelsingborg   2 contributions
Helsingborg
Nov 21, 2009 | Trip type: Couples
1
person found this review helpful

Coming from Singapore and Malaysia where we definetly got the value for our money this was a disappointment. More expensive than Singapore and the rooms where very low standard. The prices in the restaurant were also very high but they probably know you have no other choice. We planned a two day stay but cancelled the last night. more

Management response from
BTGroup, Hotel Manager

Dear Valued Guest, I would like to thank you for taking the time to share your review regarding your recent stay at Angsana Bintan.on Tripadvisor.com I sincerely apologize that we failed to meet your expectations. I have taken note of your valuable comments on the concerns you raised for further actions of improvement. In relation to the quality of our...

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3 of 5 stars
Marni1973   5 contributions
Singapore
Nov 2, 2009 | Trip type: Couples
1
person found this review helpful

The room was a disappointment. Don't be fooled by the fact it is the sister hotel to the Banyan tree. Holes in the sheets and really uncomfortable cheap bed and bedding. The furniture was old and the decor was very "tired". The food and alcohol was very overpriced and all in US dollars. On the plus side the staff were... more

Management response from
BTGroup, Hotel Manager

Dear Valued Guest, Thank you for taking the time to post your review on TripAdvisor regarding your recent stay in Angsana Bintan. I have shared your feedback with our team members and we also wish to thank you for your kind comments about our associates, breakfast, pool and our spa. On another note, please accept our sincere apologies for the...

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3 of 5 stars
autumnjune729   52 contributions
Singapore
Oct 25, 2009 | Trip type: Couples
1
person found this review helpful

Was there with hubby on a credit card promotion, wondered if this why we didn't get to enjoy the best service raved by my friend who was there earlier before us. We were there before 2pm but our room wasn't available until near to 4pm. We asked for a double room via email and also at the counter but we... more

Management response from
BTGroup, Hotel Manager

Dear Valued Guest, Thank you for posting a review on your stay at Angsana Bintan. Your comments will help us to improve our service, product and facilities. We sincerely apologize for the inconvenience caused regarding the delay in your room allocation. Our standard check-in time is at 15.00hrs and this delay should not have happened. We have raised this matter...

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Angsana Resort & Spa Also Known As

  • Angsana Hotel Bintan
  • Angsana Bintan
  • Angsana Hotel
Address: Site A4 Lagoi, ., Indonesia