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Banyan Tree Bintan

Certificate of Excellence
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Jalan Teluk Berembang Laguna Bintan, Riau Islands Province 29155 , Indonesia
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914 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Swedish first
  • Thai first
  • Any
English first
  • All months
    (914)
  • Mar-May only
    (217)
  • Jun-Aug only
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    (210)
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Stirling, Australia
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

This as stated above was our fourth visit to the Banyan Tree Bintan. For a wonderful relaxing holiday there is nowhere to beat it , from the moment you arrive until the moment you leave you are looked after by a friendly attentive staff who can not do enough for you. The setting is perfect for a holiday in which... More 

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed 1 week ago

Overall enjoyed stay with family for 5 days. May be there needs to be more food options. They offer excellent service. They also have very friendly staff. Good for longer stay and also as week-end destination.

Was this review helpful? Yes
AG-BTIDBN, Area General Manager at Banyan Tree Bintan, responded to this review

Dear shailendrav2013, I am very happy that we were able to host you an enjoyable stay and that our staff were very helpful and accommodating. I have noted your comment regarding the menu and I am pleased to inform you that I am working closely with our Chef in reviewing it. Hopefully you would notice the change on your return... More 

Singapore, Singapore
1 review
5 of 5 stars Reviewed 1 week ago

Location is gorgeous, immersed in the rainforest and the hotel really takes advantage of the surrounding natural beauty. Staff were incredible and very friendly from the airport pick-up to check-out always smiling and keen to help out. We stayed in the two-bedroom pool villa which was perfect for the four of us and it was situated looking out towards the... More 

Was this review helpful? Yes
AG-BTIDBN, Area General Manager at Banyan Tree Bintan, responded to this review

Dear summergirl1000, Many thanks for taking your time and share your experience in TripAdvisor. I am truly delightful to hear that we were able to provide the true Banyan Tree experience to you and your family during your stay. It is wonderful to hear that you have enjoyed not only our two bedrooms villa with a private pool but also... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This was my first time at banyan tree bintan... and I'm sure i will come back to this amazing place. Very clean and great rooms. The staff is friendly and so helpful. My arrival time was a bit earlier than planned, i think my room was not ready yet. Ms. Elvi was so friendly and arranged me a spa session... More 

Was this review helpful? Yes 1
AG-BTIDBN, Area General Manager at Banyan Tree Bintan, responded to this review

Dear Heinrich B, I am delighted to read that you enjoyed our villa with idyllic and unique jungle setting. Your kind remarks of our associates, especially Elvi will be passed on to them on our notice board - we are indeed very proud of them and your comments reinforce our belief into their professionalism. Thank you for recommending Banyan Tree... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

I'm very happy, it was very nice trip with very good and better stuff. And I recommend it to all, for honey moon or spa and intertaimint. I'm very happy, it was very nice trip with very good and better stuff. And I recommend it to all, for honey moon or spa and intertaimint.

Was this review helpful? Yes
AG-BTIDBN, Area General Manager at Banyan Tree Bintan, responded to this review

Dear NMUMARRAQ, I am delighted to hear that you enjoyed your stay in Banyan Tree Bintan with its unique traditional Balinese design and its natural setting. We are committed to always improve all aspects of our Resort including our product and service quality; and we are glad that our hard efforts are well recognized I am looking forward welcoming you... More 

Singapore, Singapore
Contributor
17 reviews 17 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Banyan Tree Bintan surpass our expectations of what we will get at the resort. Typically the friendliness of the staff ends at the check-in counter. We got more than what we had expected. Efficiency, friendliness, almost a level of genuine care, concern and warmth. The special Indonesian touch I would say. Efficiency comes in the form of after we check-in,... More 

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AG-BTIDBN, Area General Manager at Banyan Tree Bintan, responded to this review

Dear sunflower_0987, Thank you very much for taking your time to write us a detailed and lovely review. I am truly delightful to hear that we were able to provide the true Banyan Tree experience to you and your partner during your stay. It is wonderful to hear that you have enjoyed our resort facilities and that our genuine hospitality... More 

Tokyo, Japan
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 3 weeks ago

First time visiting what overall good feeling of the resort. we had high expectations going to this resort based on his price class and reputation. Overall service was good with nice special attentions from our butler Andry (did a perfect job). Due to Andry this resort has been meeting our expectations so we recommend to have some butler service if... More 

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AG-BTIDBN, Area General Manager at Banyan Tree Bintan, responded to this review

Dear Nicole V, Thank you for your review. I am happy to note that we were able to host a fantastic night with our Blue Moon Dinner. I hope on your next visit you will get to experience our other destination dining. Thank you for your compliment toward Andry. I have shared it on our notice board to keep every... More 

Singapore, Singapore
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I stayed second time. This hotel is perfect private room and enjoy resort from room. Almost a day, we stayed in room. Only two thing, I would like to improve. One is bath room. There is no tab for bath tub and only shower available. The other one is pool in room. I understand, it is not big, but depth,... More 

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AG-BTIDBN, Area General Manager at Banyan Tree Bintan, responded to this review

Dear SKY-HARA, Allow me to thank you for letting us take care of both of you on your return visit. The setting of our villas is inspired by a traditional fishermen village and they are spread in a unique way to allow the spectacular ocean view and privacy. Most of our guests preferred to enjoy the day in their own... More 

Chicago, IL
Top Contributor
74 reviews 74 reviews
47 hotel reviews
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed 3 weeks ago

At the present time, accessibility to Bintan Island is an hour ferry ride from Singapore. We travelled from Jakarta by plane, taxied to the ferry location and upgraded our ferry ticket to Emerald class, gaining access to a club room, mostly consisting of families with noisy but well behaved children. Emerald class (cost $40/per) allowed us to board last in... More 

Was this review helpful? Yes
AG-BTIDBN, Area General Manager at Banyan Tree Bintan, responded to this review

Dear Thor13, I am happy to note that both of you had enjoyed the warm service from our staff and the facilities of our Banyan Tree Bintan. Our team is trying hard to anticipate our guest needs and provide individual experiences. Your gracious comment on the team made me proud and reinforces our belief into their professionalism and dedication. Despite... More 

Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed 3 weeks ago

We spent a luxuriously relaxing long weekend at the Banyan Tree Bintan resort in March, traveling from a working sojourn in Singapore. The resort lived up to its reputation as described by several Singapore friends who'd been there before. Each individual (and air-conditioned) cottage is spacious and beautifully designed to blend modern comforts with colonial touches like tall 4-poster beds... More 

Was this review helpful? Yes
AG-BTIDBN, Area General Manager at Banyan Tree Bintan, responded to this review

Dear Joyce F, I am glad that we were able to make your stay nice and pleasant with our unique villas, friendly staff and excellent food. Let me invite you for another relaxing getaway and I look forward to welcoming you once again to Banyan Tree Bintan in the future. Sincerely, Stefan Thumiger Area General Manager More 

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