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All 28 Bintan Island hotels

Banyan Tree Bintan

5.0 of 5 Hotel   |   Jalan Teluk Berembang Laguna Bintan, Riau Islands Province 29155 , Indonesia
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Ranked #4 of 28 Hotels in Bintan Island
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Fussy_Travel_Bug Bangalore, India
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776 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bangalore, India
1 review
5 of 5 stars Reviewed yesterday NEW

Superlatives fail me when I try to describe my experience at Banyan Tree Bintan. I wanted a special romantic holiday for my wife and I emailed the very obliging staff over a period of weeks. No request was too small. Every thing was answered courteously, efficiently and with details and pricing. We were vegetarian and my advance information was so... More

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Toulouse, France
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I just spend 3D2N in Banyan tree and I have to say that it was one of the most incredible place I have seen. Since the time we arrive until we left the quality of service was outstanding. people were always smiling, nice, ready to help. Special attention to Andry who took care of us since the pick up at... More

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Melbourne, Australia
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

The moment we arrived at Banyan Tree we were warmly greeted by beautiful Indonesian staff who welcomed us to our spectacular villa with an amazing view of the ocean. Everything about this place was perfect and exactly what we wanted for our relaxing break away. Every detail had been attended to and we felt extremely well looked after. The endless... More

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Hobart, Australia
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

We were planning to stay here in October 2015 and had started to research. My wife sent multiple emails which never answered our questions. Will be traveling with a 1 year old and 3 year old so arrangements are important. We were sent menus that showed no kids meals. Requested prices for a suitable room such as 2 bedroom villa.... More

Was this review helpful? Yes 2
Stefan_Thumiger, Area General Manager at Banyan Tree Bintan, responded to this review

Dear TassieCasualDiner, I am very disappointed to read your experience in trying to book Banyan Tree Bintan. I am not sure what has gone wrong but please rest assured that this is the exception and not the norm. I have contacted you directly through your tripadvisor account so we can correct our mistake. Please accept my apologies. Sincerely, Stefan Thumiger... More

Singapore, Singapore
2 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Stayed at the resort for 2D1N to celebrate my partner's birthday and we were given a complimentary upgrade from "Seafront Villa" to "Villa on the Rocks". First impression of the room, it looks old and dirty.The jacuzzi has rust/brown stain in it and thus, we dare not step into it. The lounge bed has stains too and so we did... More

Was this review helpful? Yes 1
M
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Travelling for a weekend to Bintan I was just looking for a good place to stay. Maybe that's the reason I was so positively surprised and find it a bit silly to complain a cold shower or yakuzi. The place is just awesome, the staff friendly and very helpful (openend up the terrace for us after a rainshower), just the... More

Was this review helpful? Yes 1
New York, New York, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Unfortunately the Banyan Tee Bintan Hotel property is outdated and is not warranted of its 76% or 4 star or high price. Only 1 3/4 days stay out of 5 days. In conclusion if you’re traveling from very far away, please try and visit other Indonesian beautiful locations. Negative Points. - Banyan Tee Bintan property does not have it’s own... More

Was this review helpful? Yes 1
New Delhi, India
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed at the Banyan Tree for 2 nights in October. The property is spectacular but the service was just disappointing. Here are the positives and Negatives Positives: 1. Food was delicious at all the restaurants 2. The rooms are beautifully done up, ours had a great view 3. Staff was always courteous Negatives: 1. Air con wasn't working at... More

Was this review helpful? Yes 1
Earth City, Missouri
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

The villas are beautiful and most face the sea. The rooms are beautiful with big beds, and the bathroom is massive with a great big shower. The jacuzzi wasn't great though. The staff are friendly and offer decent service. There are many (nice) pools on the property as well. The best bit about Banyan tree is the big beach! Go... More

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Stefan_Thumiger, Area General Manager at Banyan Tree Bintan, responded to this review

Dear SparseTraveller, I am happy to note that we had successfully created an enjoyable stay for you. All our villas are indeed facing the sea and they all boast openness, thanks to the traditional Balinese style in the design. Our secluded location allows us a long white sandy shore with beautiful greeneries from the natural rainforest. The peaceful and relaxing... More

1 review
3 of 5 stars Reviewed 1 week ago via mobile

It's past midnight and I'm dying for a warm shower after hot day out. Guess what the water is freezing.. reason was that the aircon was set below 20 Deg celsius. i will need to set aircon above 20 deg celsius and wait for at least 45 mins for water to warm up.. seriously not what I would expect of... More

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Stefan_Thumiger, Area General Manager at Banyan Tree Bintan, responded to this review

Dear gancheongspider, Thank you for sharing your valuable feedback. I am grateful to learn that our service was top notch for you. Being a part of a company who promote sustainable hospitality industry our hot water system is linked with the air conditioning in the villas as one of our eco-awareness initiatives. There was a fault in the system that... More

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Additional Information about Banyan Tree Bintan

Address: Jalan Teluk Berembang Laguna Bintan, Riau Islands Province 29155 , Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Bintan Island
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Banyan Tree Bintan 5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Banyan Tree Bintan Hotel Bintan
Banyan Tree Hotel Bintan
Bintan Banyan Tree
Banyan Tree Bintan Bintan Island, Riau Islands

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