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Banyan Tree Bintan

Certificate of Excellence
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Jalan Teluk Berembang Laguna Bintan, Riau Islands Province 29155 , Indonesia
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Banyan Tree Bintan
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930 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Swedish first
  • Thai first
  • Any
English first
  • All months
    (930)
  • Mar-May only
    (217)
  • Jun-Aug only
    (283)
  • Sep-Nov only
    (210)
  • Dec-Feb only
    (220)
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Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed yesterday NEW

This is my second time at this property and the management obviously didn't bother to upkeep the facilities. The villa has a constant damp smell (which we covered by burning the incense) and was dirty when we checked in. We remarked about the sand at a part of the room which we stepped on as we were being introduced to... More 

Review collected in partnership with Banyan Tree

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New Delhi, India
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

I was there with my family so celebrate a special occasion. Apart from the villa being very spacious an luxurious, view being stunning, service was something which was way beyond to describe in just words. The HK team (sorry can't recollect anyone names) did a very special decoration in the room, they delivered special amenities in the room and even... More 

Was this review helpful? Yes
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Honestly, this is our first time to banyan tree bintan hotel and resorts, We were very pleasantly surprised! Our villa was lovely, clean and so comfortable, nestled among the trees with a lovely view of the ocean and very private and very silent. Everything about the resort was 5 star,if have 6star, 6star will be given to banyan tree especially... More 

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Singapore, Singapore
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I choose the Banyan Tree based on the brand and high exceptions as a result. It did not live up. On the positive side the staff there is great. Benny the recreation director is wonderful Cannot say enough good things about the staff. The disappointed started once the reservation was made. You get an email that tells you how to... More 

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AG-BTIDBN, Area General Manager at Banyan Tree Bintan, responded to this review

Dear DWirt, I am truly regretful to learn that we have let you down during your stay with us. Reading your comment, I assume that a few things have gone wrong during your stay. We do fall at time, short and feedback is important for us to address these points. Your feedback on the maintenance issues has been taken very... More 

2 reviews
4 of 5 stars Reviewed 1 week ago

We stayed at room no.307, the 2 bedrooms pool villa, the room facilities seem a bit old but still very comfortable and we really enjoyed during our stay but the breakfast did not meet our expectation. However still recommend if you visit Bibtan!!

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AG-BTIDBN, Area General Manager at Banyan Tree Bintan, responded to this review

Dear Mandy, I am glad to hear that you have stayed in one of our popular villas with a majestic view of the ocean. Indeed our villas can appear old due to the rustic charm from its traditional Balinese design. Let me assure you that we have a comprehensive upkeep program place to ensure the maintenance of our facilities, especially... More 

Greater Sydney, Australia
1 review
5 of 5 stars Reviewed 2 weeks ago

We were not at all enthusiastic about staying at The banyan Tree as we had read a number of very poor reviews about the resort. We were very pleasantly surprised! Our villa was lovely, clean and so comfortable, nestled among the trees with a lovely view of the ocean and very private. Everything about the resort was 5 star, especially... More 

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AG-BTIDBN, Area General Manager at Banyan Tree Bintan, responded to this review

Dear Lindy S, Allow me to thank you for your gracious feedback of your recent stay at Banyan Tree Bintan. I am delighted to read that your have enjoyed your stay with us and we met your expectation fully. We are indeed very proud of our idyllic and unique jungle setting and hope to welcome you soon back to our... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

As part of a family visit to the area, we wanted to visit an island resort near KL or Singapore and the Banyan Tree on Bintan fit the bill perfectly. The accommodation greatly exceeded our expectations. comprising a Balinese-style chalet, perched on a promontory and surrounded by jungle. Inside there was a four poster bed, balcony and spa pool with... More 

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AG-BTIDBN, Area General Manager at Banyan Tree Bintan, responded to this review

Dear Nigel R, Thank you very much for taking your time to write us a detailed and lovely review. I am truly delightful to hear that we were able to provide the true Banyan Tree experience to you and your family during your stay. It is wonderful to hear that you have enjoyed our resort facilities and that our genuine... More 

Singapore, Singapore
Level Contributor
6 reviews
5 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Great villa and great location close to pool and breakfast room. There was a happy birthday quilt cover and beautiful flowers decorations. The staff surprised with a cake on arrival and when we got back to the villa after dinner they were waiting and lit candles all singing happy birthday.

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AG-BTIDBN, Area General Manager at Banyan Tree Bintan, responded to this review

Dear DTExplorer70, Thank you for taking the time to share such a lovely comment with us. I am delighted to learn that we had successfully exceeded your expectations and created a memorable birthday getaway for you. Being located in a tranquil location where the jungle meets the stunning beach our resort offers a restful getaway and is perfect place to... More 

Minneapolis, Minnesota
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After a wedding in Singapore, the wedding party of 50+ people took a short ferry ride to Bintan Island and the Banyan Tree resort. Each couple had their won private villa with a thatched roof. Our villa was on stilts on a steep bank overlooking the ocean. The villas were large and comfortable with everything we needed including air conditioning.... More 

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AG-BTIDBN, Area General Manager at Banyan Tree Bintan, responded to this review

Dear FredGus, It is a pleasure to hear that we had successfully created a fantastic starter to your family-moon. Situated at a secluded part of the island where natural rain-forest meets the blue ocean Banyan Tree Bintan indeed is the perfect place to celebrate love. I am glad that our Balinese designed villa, genuine staffs and the food could live... More 

Melbourne, Australia
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Glorious villa with our personal horizon pool looking out over the ocean, impeccable service and great food, but... it's only a small thing, and may not bother most, but it's a big, hilly, spread out resort. You can walk between villa/beach/restaurant (we did), but it's often steep and quite a distance, Reception will provide a buggy quickly and reliably, but... More 

Was this review helpful? Yes
AG-BTIDBN, Area General Manager at Banyan Tree Bintan, responded to this review

Dear Malaytraveller48, Thank you for taking your time to write us a feedback. I am glad that our food, genuine service and the unique settings of tropical rain-forest with spectacular view of the ocean had impressed you. I hope that we will be able to welcome you back in the future. Sincerely, Stefan Thumiger Area General Manager More 

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