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Banyan Tree Bintan

Certificate of Excellence
5.0 of 5
Hotel website
Jalan Teluk Berembang Laguna Bintan, Riau Islands Province 29155 , Indonesia
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1 room 1 adult
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Banyan Tree Bintan
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1,037 Reviews from our TripAdvisor Community

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Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed yesterday NEW

Been to this hotel quite a few times only because Bintan didn't doesn't have anything better to offer. The rooms all need a major refurbishment. With the price you are paying for I am sure guests deserve better quality rooms.

Helpful?
Thank le_advisor68
Singapore
1 review
5 of 5 stars Reviewed yesterday NEW

Extremely helpful staff. They performed far beyond what was expected of them. Very friendly and proactive. Beautiful atmosphere on the premises, from the seclusion of the villas to the breathtaking views at the various dining locations.

Review collected in partnership with Banyan Tree

Helpful?
Thank fazlee712
Bintan Island, Indonesia
1 review
5 of 5 stars Reviewed 6 days ago NEW

A wonderful holiday at Banyan tree Bintan. Great villa, the villa has a private deck with a plunge pool and excellent deck seating. Very pleasant and helpful staff from maintanence staff, room service, restaurant to management.

Helpful?
Thank Yuli_Seperi
Benfleet, United Kingdom
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This was a four day break after a busy South East Asia cruise and it has been wonderful. The villa has a private deck with a plunge pool and excellent deck seating. The room is serviced twice a day and if you don't feel like walking then just phone for a buggy to take you where you want to go... More 

Helpful?
Thank liz h
Brisbane, Australia
1 review
5 of 5 stars Reviewed 1 week ago

A very relaxing holiday. Excellent service. Very pleasant and helpful staff from maintanence staff, room service, restaurant to management. Great villa, perfect. Fantastic breakfasts but other restaurants lacked variety between them and pricey. Personally I would only recommend a four day stay, a week was a little too long. But overall a great place to stay.

Review collected in partnership with Banyan Tree

Helpful?
Thank F401XEthomasf
Singapore
1 review
5 of 5 stars Reviewed 1 week ago

Customer Service is really good. From the baggy Drivers to a bday surprise from Housekeeping staff was an amazing experience. Went to Spa for two consecutive days coz it's really a good, well trained staff. Will definitely be back.

Review collected in partnership with Banyan Tree

Helpful?
Thank miamore2016
2 reviews
5 of 5 stars Reviewed 1 week ago

We were in Singapore for 2 month and just wanted to get away for a few days and decided to go to Bintan. We finally got the Oceanview Infinity Pool Villa. It was absolutely fantastic. The villa is what you come for. Because we have a 6 month old we literally only left the villa for breakfast. The options for... More 

Helpful?
Thank Joerg_Paris
HM-BTIDBN, Alpha Eldiansyah at Banyan Tree Bintan, responded to this review

Dear Joerg_Paris, I appreciate in your kind sharing the review on TripAdvisor and I would like to thank to your recently choosing Banyan Tree Bintan for accommodating your Bintan visit. It gives us great pleasure to learn that you enjoyed your stay with us, and thank you very much for sharing the gracious comments. Thank you also for praising our... More 

Singapore, Singapore
Level Contributor
50 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 1 week ago

I can safely say that I have not experienced Bintan like this before. From an exceptionally efficient and polite airport pick up to a seamless check in process and an out of the world villa, we were pampered beyond expectation. Bintan, because of its proximity to Singapore, has always been a 2nd choice destination for me. Mostly, if a trip... More 

Helpful?
Thank Rantsfromragz
HM-BTIDBN, Alpha Eldiansyah at Banyan Tree Bintan, responded to this review

Dear Rantsfromragz , I am delighted to hear that we were able to exceed your expectation and make your weekend getaway a memorable one. The team always tries hard to not only provide perfect service but also a special experience. Thank you for posting and once again congratulations! Warm Regards, Alpha Eldiansyah Hotel Manager More 

London, United Kingdom
Level Contributor
57 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I've been lucky enough to have stayed at the Banyan Tree Resort in Bintan a few times due to it's proximity to Singapore and I always have a relaxing stay however I often leave thinking that the service needs to improve. It's too patchy and inconsistent for a luxury resort with this price point. There is no denying that the... More 

Helpful?
Thank SingaporeRedDot
HM-BTIDBN, Alpha Eldiansyah at Banyan Tree Bintan, responded to this review

Dear SingaporeRedDot , Thank you for your review. Thank you very much that you took the time Your experience and feedback on Banyan Tree Bintan to share with us. We are pleased that you have enjoyed the majority of your stay with us, but are saddened that we could offer you not a perfect experience. We have your feedback with... More 

Level Contributor
7 reviews
6 hotel reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Came here with the missus and all i can day is - awesome resort, even better service! Staff are genuinely friendly, the food is excellent and the coast and waves - all to die for. I have honestly never been to a resort better than this. Special thanks to Pak Ibnu the front office manager for delivering a fantastic experience... More 

Helpful?
Thank Don L
HM-BTIDBN, Alpha Eldiansyah at Banyan Tree Bintan, responded to this review

Dear Don L , It always makes me proud to hear how our team creates special moments for our guests. I appreciate you sharing this and let me assure you that we will put your comment on the notice board as well congratulate the associates you mentioned. I am looking forward welcoming you personally back. Warm Regards, Alpha Eldiansyah Hotel... More 

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