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Mercure Batam

Jalan Raden Patah 12, Riau Islands Province 29432, Indonesia
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Mercure Batam
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248 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
  • All months
    (248)
  • Mar-May only
    (48)
  • Jun-Aug only
    (70)
  • Sep-Nov only
    (63)
  • Dec-Feb only
    (67)
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There are newer reviews for Mercure Batam
See the most recent reviews
Singapore, Singapore
Level Contributor
74 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed January 24, 2015

Price surely the main reason people will stay in this hotel. The location not really strategic and you need to take cab anywhere (although the cab not expensive in Batam), the room was old, and i almost cannot believe that this is a mercure chain. The door lock in our room didn't work properly and our relative said that the... More 

Was this review helpful? Yes
6178, Front Office Manager at Mercure Batam, responded to this review

Dear Mr Timothy We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we apologized about your inconvenience experience during your stay at Mercure Batam . It is always encouraging for us to learn that our guests are satisfied with our... More 

Jakarta, Indonesia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 21, 2015

Actually we stayed in this hotel for 1 night, stay in double bed room with my wife and found it was cozy, Good City View, we can see the street from our window, the location is near city center. Nagoya Hill can be reach by public transport, or hotel taxi. The breakfast ok, need a lil bit improvement, also they... More 

Was this review helpful? Yes
6178, General Manager at Mercure Batam, responded to this review

Dear Winata We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with Mercure Batam. It is always encouraging for us to learn that our guests are... More 

Jakarta
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed January 19, 2015

I have stayed at this hotel accidently, means that I have meeting in Singapore with short notice (short preparation of-course), no booking in advance for the hotel, trying for go-show, fully booked, open the laptop, trying searching .... wait a minute, I can stay in Batam at night, crossing the strait in the morning (Batam Island - Indonesia and Singapore... More 

Was this review helpful? Yes
6178, General Manager at Mercure Batam, responded to this review

Dear Widodo We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with Mercure Batam. It is always encouraging for us to learn that our guests are... More 

Singapore, Singapore
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed January 14, 2015

We went in for a nights stay and paid a little more for late checkout. Room was overlooking pool and the gym though it was one level up. Loved my bed as it was 2 single beds. The godson was moving in between the two and he loved the bathtub, gym, sauna and the pool.. I loved the sheets.. Visited... More 

Was this review helpful? Yes
6178, General Manager at Mercure Batam, responded to this review

Dear Valuable Guest We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with Mercure Batam. It is always encouraging for us to learn that our guests... More 

Kuala Lumpur, Malaysia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed December 13, 2014

Check in on 12 December 2014. Hotel staff had service with a smile attitude only. Other than the big grin on their face everything else seems stiff, i.e.request for pillow and ice and had a problem collecting back my deposit. Toilet had a bad flush system and a bad drainage system too, but toiletries were provided up to basic requirements.... More 

Was this review helpful? Yes
6178, Front Office Manager at Mercure Batam, responded to this review

Dear Mr Matthew We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are apologize about your inconvenience experience during your stay at Mercure Batam . It is always encouraging for us to learn that our guests are satisfied with... More 

Kuala Lumpur, Malaysia
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed December 9, 2014

MosDef coming here again! A nice hotel looks indonesian thru n thru! All places are accessible. Just my room is a tad walk from the elevator. So after a long walk at the yard walking to my room is an extra effort.

Was this review helpful? Yes
6178, General Manager at Mercure Batam, responded to this review

Dear Syaril We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with Mercure Batam. It is always encouraging for us to learn that our guests are... More 

Singapore
Level Contributor
53 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed December 9, 2014 via mobile

This is my second time staying at mercure batam. Pros - Staff service is prompt and efficient. Rectifying minor issues took only a bit of time. Beds are comforters are comfy (pun intended) and does provided a good night rest. Despite the lack of well lit (and safe) walking pavements in batam the hotel is a mere 15 mins walk... More 

Was this review helpful? Yes
6178, General Manager at Mercure Batam, responded to this review

Dear Valuable Guest We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are apologize about your inconvenience experience during your stay at Mercure Batam . It is always encouraging for us to learn that our guests are satisfied with... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed November 25, 2014

Not complaining as the price says it all. Still decent enough for any non demanding travellers. Its a family or business friendly hotel. With convenience of taxi and close proximity to most areas, airport or seaports. All day dining food was great especially the nasi goreng! Bathroom and beds are decentlu cleaned. Yes its getting tired and run down and... More 

Was this review helpful? Yes
6178, Front Office Manager at Mercure Batam, responded to this review

Dear Mr Suwarto We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our guests... More 

Travelers are raving about these Batam hotels

Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
1 of 5 stars Reviewed November 15, 2014

Booked two family suit. Not too clean room and room smells of stale body odor. Not very friendly staff slow with request and can't speak English. The pool is horrendous ... Yellow and dirty .. Give up idea bringing little ones there. Not s good place for family gathering .,

Was this review helpful? Yes
6178, General Manager at Mercure Batam, responded to this review

Dear Sabrina We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our guests are... More 

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