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Mercure Batam

Jalan Raden Patah 12, Riau Islands Province 29432, Indonesia
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Mercure Batam
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284 Reviews from our TripAdvisor Community

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Singapore, Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Acknowledge ACCOR member exclusivity. First impression,hotel and room definitely need some updates or renovation, but they are doing it Room was old but clean, but I was impressed with all the staff was very helpful, especially Ms Sasha and Mr Indra, Tks for your help, It is acceptable hotel for its great price, Dining food is nice especially Gulai Fish... More 

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Juvita007
Level Contributor
72 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed there by booked from Accorhotel group member for 1 non smooking room. They given me a smooking room because no option in some room still under renovations. that was okey, if they clean the room totally.my room stinky like old hotel room filled by smokers. Hotel location not so good. should take a taxi (can not walk) to... More 

Helpful?
Thank Rahadian S
Singapore, Singapore
Level Contributor
98 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Me and my wife went there for a short Batam visit. After a half day tour, we checked-in on this hotel. All the Stuff are helpful..Spa/massage there is sooo nice. Not to far from the city/shops.. Wifi is provided and sooo fast!

Helpful?
Thank ALLAN B
Level Contributor
30 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

i have stay 4 time last year the reason i go back is the wifi . the hotel is very nice and room the superior room clean and comfortable with bathtub For Deluxe room is spacious comfortable and clean and with bathtub the breakfast is good enough for 3 star hotel but to attract me to come back is to... More 

Helpful?
1 Thank Andrew S
Mooloolaba, Australia
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed January 5, 2016

Hotel is old and the maintenance is poor. many broken and stains everywhere. Carpet in the room is old and smelly. I don't know how Mercure audit this hotel. We ordered non smoking rooms, but they gave smoking rooms due to the peak season. We had no choice unless to agree with it. The location is a bit remote, you... More 

Helpful?
Thank Jeff072015

Travelers are raving about these Batam hotels

Coromandel Peninsula, New Zealand
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed December 30, 2015 via mobile

The Mercure Batam is situated approx 25 min walk or 10 min taxi away from central Nagoya, which basically has all the shops and bars/restaurants. The hotel is a very average hotel from service to room to cleanliness. The front desk wasnt able to even provide a map let alone directions. But it does provide a free shuttle at a... More 

Helpful?
1 Thank fleeceme
6178, Front Office Manager at Mercure Batam, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Batam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Concerning the dinning room... More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 26, 2015 via mobile

We were stayed here for two nights during our visit.Firstly a big thank you to MR SUTIYONO as a front office manager that helps us a lot during our stayed.He is a very friendly & a helpful person.The room are clean & comfortable too.I would highly recommend this hotels to anyone who's planning to visit Batam anytime soon.

Helpful?
Thank 524reesem
6178, Front Office Manager at Mercure Batam, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Batam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again... More 

Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed December 14, 2015 via mobile

Stayed on Saturday night: Pros: - swimming pool available - nice spread of breakfast - nice room controls of lights and amenities - safe provided - lift access - welcome drink provided Cons: - intermittent wifi - noise at night makes sleep disturb - window can't be closed fully which also contribute to noise - though specified non smoking, lobby... More 

Helpful?
Thank Boo T
6178, Front Office Manager at Mercure Batam, responded to this review

Dear Mr Boo Thank you for taking the time to tell us about your experience at the Mercure Batam. I am sorry that your experience did not meet your expectations; especially about the noisy, weird smell at lobby, only one slipper provided. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience... More 

Batam, Indonesia
Level Contributor
58 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed December 6, 2015

I stayed here for one night with my friend and it's so comfortable. I love the twin room bed and their bathroom is also nice. the breakfast is good and they have many kind of food too.. the rate is affordable the only thing is not really good is the location, its not that near to shopping center or any... More 

Helpful?
Thank RizkaRie
6178, Front Office Manager at Mercure Batam, responded to this review

Dear Ms Rizka We very much appreciate your comments regarding your stay at the Mercure Batam. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed December 6, 2015 via mobile

From outside of the building, ot look like any average 3.5star hotel but with swimming pool and the price wasnt that expensive but really had to say the hallway and the room is very smelly... i cant stand the vomit smell along the coriddor and the smell of cigarette in the room... not a place to visit again...unless some changes... More 

Helpful?
Thank Shasani
6178, Front Office Manager at Mercure Batam, responded to this review

Dear Ms Shasani Thank you for taking the time to tell us about your experience at the Mercure Batam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

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