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All 69 Batam hotels

Mercure Batam

3.0 of 5 Hotel   |   Jalan Raden Patah 12, Riau Islands Province 29432, Indonesia
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49%
Ranked #39 of 69 hotels in Batam
A recent review
4 of 5 stars reviewed 3 days ago
CrazyTPH
  • Reviews (208)
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208 people have reviewed this hotel

Traveler rating
    19
    73
    70
    26
    20
See reviews for
37
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37
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Friendly counter staffs, tidy room, comfortable bed, international TV channels and a fair variety of breakfast. The only letdown is the lounge, its drinks were ok but they're a lot of smokers there. I am a non-smoker and I can't stand the smell. Anyway, I definitely enjoyed my stay.

Was this review helpful? Yes 1
6178, General Manager at Mercure Batam, responded to this review

Dear Wong We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our guests are... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I stayed at this hotel on my first visit in 2013, was satisfied with its facilities and service quality which is considerably good for a place like Batam, these include friendly counter staffs, tidy room, comfortable bed, hair dryer, safe, international tv channels and fair variety of breakfast, having said that is because I have been to a hotel in... More

Was this review helpful? Yes 1
6178, General Manager at Mercure Batam, responded to this review

We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our guests are satisfied with... More

Singapore, Singapore
Contributor
13 reviews 13 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Was caught at the jetty for 4 f-ing hours, and ended up missing my boat transfer to Bintan. As I was stuck in Batam, and had either to return or find a place to stay here, I decided to try my luck with my Le Club Accor app. Sure enough, managed to secure a room (with a discount!). Taking a... More

Was this review helpful? Yes
6178, General Manager at Mercure Batam, responded to this review

We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our guests are satisfied with... More

Singapore, Singapore
Contributor
19 reviews 19 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

overall is satisfied as we overnighted there only. Quite old hotel with traditional finishing but what we could expect with its price. However, we took dinner there and felt it is good deal. Not able to find local stall or restaurant nearby.

Was this review helpful? Yes 1
6178, General Manager at Mercure Batam, responded to this review

Dear Pink Lim We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our guests... More

Singapore, Singapore
2 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The Room and furniture are very old and the location is far from the shopping area. Managements should consider re-renovation as i though under Accord group the hotel should acceptable but very disappointed.hope will change is the furniture

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 2
6178, General Manager at Mercure Batam, responded to this review

Sincerely beloved guest We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our guests... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 28, 2014

Stayed for one night there before transit to Singapore. Room's stink (mold smells), very dirty carpet, dirty sheet and dark spots in blanket. There's stains (hair oil) in my pillow case. Definitely wont be repeated stay there again next time i visit Batam

Was this review helpful? Yes 1
6178, General Manager at Mercure Batam, responded to this review

Sincerely beloved guest We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our guests... More

Singapore, null, Singapore
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 24, 2014

Nice location, very near to Nagoya Mall. The room was simply huge for the price we paid. Took a groupon 2D package. Breakfast spread was huge and tasty.The hotel is nearby Pizza Hut and malls. Will come back again.

Was this review helpful? Yes 1
6178, General Manager at Mercure Batam, responded to this review

Dear Anuj We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our guests are... More

Bukit Batok New Town, null, Singapore
2 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed June 27, 2014

A group of 30 of us were in Batam and stayed at Mercure Batam. The pool view from our room on the 3rd floor was horrendous, the water was somewhat cloudy..and kids were swimming in it! the hotel should consider closing the pool for good if they choose not to maintain or upkeep it. the same goes for the kettle... More

Was this review helpful? Yes 2
6178, General Manager at Mercure Batam, responded to this review

Thank you for taking the time to share about your experience at the Mercure Batam Hotel. On behalf of the entire team here at Mercure Batam, kindly accept our sincerest apologies for not being able to provide the best hospitality and service during your stay. First and foremost, I would like to extend my sincere apologies for unfortunate experience during... More

Singapore, Singapore
1 review
1 of 5 stars Reviewed June 16, 2014

Stayed there on 14 June 2014. Checked in at 6pm, while trying to open the room door with my door card, a man in his towel opened the door! It is obvious that the receptionist did not checked beforehand. I was then given another room. Disappointed again. The room smells and the toilet bowl was not working. Tried calling the... More

Was this review helpful? Yes
6178, General Manager at Mercure Batam, responded to this review

Thank you for taking the time to share about your experience at the Mercure Batam Hotel. On behalf of the entire team here at Mercure Batam, kindly accept our sincerest apologies for not being able to provide the best hospitality and service during your stay. First and foremost, I would like to extend my sincere apologies for unfortunate experience during... More

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Additional Information about Mercure Batam

Address: Jalan Raden Patah 12, Riau Islands Province 29432, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Batam 3*
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Also Known As:
Mercure Batam Hotel Batam

96 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Class
Official Description (provided by the hotel)
Batam City…feels the vibrant of real modern new urban city,Meet the Mercures…a hotel with local color and distinctive style,The real modern new urban city experience - Batam Island known for its free trade zone area as part of the Sijori Growth Triangle (Singapore Johor Riau) is located 20 km (12.5 miles) off Singapore's south coast and 45 km from Johor, Malaysia. Shipbuilding and electronics manufacturing are major industries at the beginning, now tourism, hotels and resorts start to grow and the biggest community on the island is Nagoya. Mercure Batam, a hotel with local color and distinctive style, located at the central business district of Batam Island, Nagoya; with easy access to Airport, International Ferry Terminals, Shopping Malls and Tourist Attractions.The perfect blend for business and leisure - Mercure Batam with 8 storeys building offer 159 fully refurbished spacious, modern and comfortable rooms with wooden interior and modern facilities. All hotel rooms feature key card lock, electronic safety box and CCTV covering almost in all public spaces for security, centralized air conditioning, high speed internet and Wi-Fi access, satellite channels TV, bathtub/shower with hot and cold water, IDD telephone line, mini bar, coffee making facilities and 24 hours in room dining service. We offer 5 meeting rooms and 1 ballroom, business center, health club/gymnasium, spa/massage, sauna, steam room, whirlpool, and outdoor swimming pool.Flavors and cozy - Famous in tastes and warm ambience, our Casaluna Restaurant offers a wide range of a la carte dishes from East to West and original local cuisine with authentic recipes. Or just simply relax in our Pillars bar and lounge with Cups and Tastes enjoying live music in the evening. ... more   less 
Number of rooms
159

Questions & Answers

Questions? Get answers from Mercure Batam staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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