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Mercure Batam

Jalan Raden Patah 12, Riau Islands Province 29432, Indonesia
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Mercure Batam
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250 Reviews from our TripAdvisor Community

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Traveler rating
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    91
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    23
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
  • All months
    (250)
  • Mar-May only
    (48)
  • Jun-Aug only
    (72)
  • Sep-Nov only
    (63)
  • Dec-Feb only
    (67)
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Singapore, Singapore
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I always book a different hotel every time I go Batam as I wanted to try all hotels there to see which is the best. This time I booked Mercure and was very satisfied with this place. The hotel itself was exceptionally clean and the counter staffs were very friendly and helpful. The room given to me was clean and... More 

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 19, 2015

Worst experience as I was extremely disappointed with what the hotel offered for massage. Please guys, do not go for massage in this hotel. Get it somewhere else. There were PLENTY OF MOSQUITOES IN THE MASSAGE PREMISES and it agitated us! We were bitten everywhere including our face! :( Such a bad experience. I would definitely not return there. And... More 

Was this review helpful? Yes 1
6178, General Manager at Mercure Batam, responded to this review

Dear Ms Noora We thank you for the time you have taken to share your experience during your recent stay at Mercure Batam On behalf of the entire team here at Mercure Batam, we apologize for the inconvenience experience during your stay at Mercure Batam. We noted seriously your comment and this is become our concern Your comment will be... More 

Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 4, 2015

I made a reservation a month ago with booking.com for this hotel. It was for 5 rooms. I agreed to a higher rate with the option of book now and pay upon check in. I gave my $500 limit credit card as a guarantee as, if i didn't show up on that day they could charge my credit card for... More 

Was this review helpful? Yes 2
6178, General Manager at Mercure Batam, responded to this review

Dear Ms Diana We thank you for the time you have taken to share your experience during your recent visit to Mercure Batam On behalf of the entire team here at Mercure Batam, we apologize for the inconvenience experience during your visit to Mercure Batam. We noted seriously your comment and this is become our concern Your comment will be... More 

Travelers are raving about these Batam hotels

Singapore, Singapore
Level Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed May 23, 2015

Mercure chain of hotels in known worldwide & this one is no exception.. Decent hotel with all facilities!! Breakfast is good. Rooms are small & beds have separate single beds ! Room service was decent..

Was this review helpful? Yes
6178, General Manager at Mercure Batam, responded to this review

Dear Mr Satrajit We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with Mercure Batam . It is always encouraging for us to learn that our... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 12, 2015

I had been to Batam twice for Business purpose. Both occasion stayed in Mercure. Very nice hotel. Everyone took care of us very well. Even small issue if you get it to their notice they will try to fix it as soon as possible. Best example was WiFi. It was not great initially. When we told them, immediately arranged individual... More 

Was this review helpful? Yes
6178, General Manager at Mercure Batam, responded to this review

Mr Vijay We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with Mercure Batam however we need some improvement in some area especially WIFI connection. It... More 

Singapore, Singapore
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 7, 2015

It was a short 3D2N getaway with my friends. The thing that most people are concerned with these days, Yes, there is WiFi at the lobby and in the room. WiFi signal not very strong though, it disconnects at times. I would really have to compliment the service of the staffs. I would say not all, but most of them... More 

Was this review helpful? Yes
6178, General Manager at Mercure Batam, responded to this review

We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with Mercure Batam however we need some improvement in some area It is always encouraging for us... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed April 15, 2015

First I would like to thanks to Mercure Hotel Batam & TripAdvisor who mediating hotel reviews for travellers. Overall, this hotel is quite good, average for the room rate with all facilities. All staff are very friendly with us, except staff at the reception. As a good receptionist at the hotel, welcome greeting is so important thing to says when... More 

Was this review helpful? Yes 2
6178, General Manager at Mercure Batam, responded to this review

Dear Mr Ariansyori We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with Mercure Batam however we apologize for unfriendly staff at reception. It is always... More 

Batam, Indonesia
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed March 19, 2015

First of all, the staff was very helpful and friendly, even though they're so busy. Check in check out was quick and easy. Room is okay, it's clean and comfy, but the furniture is old, like when you open the closet you can hear the "creak" sounds of it. Bathroom is okay too, bathtub is nice, hot water is good,... More 

Was this review helpful? Yes
6178, General Manager at Mercure Batam, responded to this review

Dear Mr Kristienus We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with Mercure Batam. It is always encouraging for us to learn that our guests... More 

Ashland, Ohio
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed February 24, 2015

Stayed almost two weeks here for my business trip to Batam. The room was quite old and a bit dirty--they should clean the carpets more frequently and replace deteriorating equipment. The bathroom was ok, but the toilet didn't flush properly. Wifi didn't work half the time. The food and drinks at the hotel were way overpriced. Considering all the restaurants... More 

Was this review helpful? Yes
Singapore
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed February 22, 2015

Stayed 3 days here with my family. On the first night the aircon wasn't cold enough. Called the reception and they sent 2 guys to check the room. In the end it was decided that they will bring the temperature down from the central A/C. After that it was cold all the way. Really appreciate the very prompt action taken... More 

Was this review helpful? Yes
6178, General Manager at Mercure Batam, responded to this review

We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with Mercure Batam. It is always encouraging for us to learn that our guests are satisfied with... More 

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