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Mercure Batam

Jalan Raden Patah 12, Riau Islands Province 29432, Indonesia
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Mercure Batam
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Mercure Batam
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244 reviews from our community

Traveler rating
    21
    88
    87
    26
    22
See reviews for
45
38
30
44
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Singapore, Singapore
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Mercure chain of hotels in known worldwide & this one is no exception.. Decent hotel with all facilities!! Breakfast is good. Rooms are small & beds have separate single beds ! Room service was decent..

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2 reviews
4 of 5 stars Reviewed 2 weeks ago

I had been to Batam twice for Business purpose. Both occasion stayed in Mercure. Very nice hotel. Everyone took care of us very well. Even small issue if you get it to their notice they will try to fix it as soon as possible. Best example was WiFi. It was not great initially. When we told them, immediately arranged individual... More 

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Singapore, Singapore
Contributor
14 reviews 14 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

It was a short 3D2N getaway with my friends. The thing that most people are concerned with these days, Yes, there is WiFi at the lobby and in the room. WiFi signal not very strong though, it disconnects at times. I would really have to compliment the service of the staffs. I would say not all, but most of them... More 

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Reviewer
5 reviews 5 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed April 15, 2015

First I would like to thanks to Mercure Hotel Batam & TripAdvisor who mediating hotel reviews for travellers. Overall, this hotel is quite good, average for the room rate with all facilities. All staff are very friendly with us, except staff at the reception. As a good receptionist at the hotel, welcome greeting is so important thing to says when... More 

Was this review helpful? Yes 2
6178, General Manager at Mercure Batam, responded to this review

Dear Mr Ariansyori We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with Mercure Batam however we apologize for unfriendly staff at reception. It is always... More 

Batam, Indonesia
Contributor
14 reviews 14 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 19, 2015

First of all, the staff was very helpful and friendly, even though they're so busy. Check in check out was quick and easy. Room is okay, it's clean and comfy, but the furniture is old, like when you open the closet you can hear the "creak" sounds of it. Bathroom is okay too, bathtub is nice, hot water is good,... More 

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6178, General Manager at Mercure Batam, responded to this review

Dear Mr Kristienus We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with Mercure Batam. It is always encouraging for us to learn that our guests... More 

Ashland, Ohio
Senior Contributor
47 reviews 47 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed February 24, 2015

Stayed almost two weeks here for my business trip to Batam. The room was quite old and a bit dirty--they should clean the carpets more frequently and replace deteriorating equipment. The bathroom was ok, but the toilet didn't flush properly. Wifi didn't work half the time. The food and drinks at the hotel were way overpriced. Considering all the restaurants... More 

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Singapore
Contributor
12 reviews 12 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 22, 2015

Stayed 3 days here with my family. On the first night the aircon wasn't cold enough. Called the reception and they sent 2 guys to check the room. In the end it was decided that they will bring the temperature down from the central A/C. After that it was cold all the way. Really appreciate the very prompt action taken... More 

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6178, General Manager at Mercure Batam, responded to this review

We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with Mercure Batam. It is always encouraging for us to learn that our guests are satisfied with... More 

1 review
5 of 5 stars Reviewed February 20, 2015

Family of 10 stay 1N at Mercure. I'm not a too detailed person. But only consent these 3 things. Cleanliness - 4/5 stars Service - 5/5 stars (update us that dinner is available at 85k per person for buffet)(free shuttle svc avail to Nagoya Hill and Batam Centre Ferry Terminal)(in-house massage at 200k for an hour)(private swimming pool) Room -... More 

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6178, General Manager at Mercure Batam, responded to this review

Dear Mrs Didi We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with Mercure Batam. It is always encouraging for us to learn that our guests... More 

Singapore, Singapore
Top Contributor
74 reviews 74 reviews
26 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed January 24, 2015

Price surely the main reason people will stay in this hotel. The location not really strategic and you need to take cab anywhere (although the cab not expensive in Batam), the room was old, and i almost cannot believe that this is a mercure chain. The door lock in our room didn't work properly and our relative said that the... More 

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6178, Front Office Manager at Mercure Batam, responded to this review

Dear Mr Timothy We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we apologized about your inconvenience experience during your stay at Mercure Batam . It is always encouraging for us to learn that our guests are satisfied with our... More 

Jakarta, Indonesia
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 21, 2015

Actually we stayed in this hotel for 1 night, stay in double bed room with my wife and found it was cozy, Good City View, we can see the street from our window, the location is near city center. Nagoya Hill can be reach by public transport, or hotel taxi. The breakfast ok, need a lil bit improvement, also they... More 

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6178, General Manager at Mercure Batam, responded to this review

Dear Winata We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with Mercure Batam. It is always encouraging for us to learn that our guests are... More 

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