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All 56 Batam hotels

Mercure Batam

Jalan Raden Patah 12, Riau Islands Province 29432, Indonesia
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Mercure Batam
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56%
Ranked #26 of 56 hotels in Batam
Most recent review
5 of 5 stars Reviewed June 18, 2013
RaymonLim Singapore, Singapore
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147 reviews from our community

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Date Rating
Singapore, Singapore
1 review
5 of 5 stars Reviewed June 18, 2013 NEW

Booked 7 rooms thru a package deal. As the package only included lunch & breakfast, decided to arrange for dinner in the hotel for my group, as well as to ensure that our rooms were really confirmed. The GM, Mr Wibowo responded quickly to my email & we had a few more exchanges regarding my requests to the hotel. All... More

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Singapore
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed May 27, 2013 via mobile

Pros: Grand lobby 5 mins taxi (IDR20000) to Nagoya Mall Cons: Dirty room carpets No hand towels No hairdryer Mouldy bathtub Locked minibar No wifi Crowded breakfast area Lingering cigarette smoke Torn bedsheets Accused of consuming 1 pack of non-existant peanut pack, wasted 15 mins to investigate and sort out problem!!

Was this review helpful? Yes 2
6178, General Manager at Mercure Batam, responded to this review
May 30, 2013

Sincerely beloved guest. We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, kindly accept our sincerest apologies for not being able to provide the best hospitality and service during your stay. At Mercure, we strive to continuously exceed our guests’... More

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Singapore, Singapore
Senior Contributor
49 reviews 49 reviews
43 hotel reviews
Reviews in 32 cities Reviews in 32 cities
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed May 8, 2013

Like many, we used this hotel on a package deal thru deal.com.sg If you're coming to this hotel yourside, do it in the daytime cos their lighted signage is at the same level of the trees, so you can't see it from afar. Staff friendliness here is at a lower level compared to ther accor hotels, much lower! Avoid room... More

Was this review helpful? Yes 4
See 3 more reviews by terenceyang for Batam
6178, General Manager at Mercure Batam, responded to this review
May 13, 2013

Sincerely beloved guest, Thank you for taking the time to share about your experience at the Mercure Batam Hotel. We regret to hear that your recent stay with us was less than satisfactory and we sincerely apologize for not delivering your expected level of service during your stay. This is certainly not the level of service we would like to... More

Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 7, 2013

I booked the room facing the pool. They had no more non smoking rooms thus we got the one on level 6th- smoking room. It does not have the stinky smokey smell- thank goodness. Upon reaching, the bellboy did not even offer to help us with our luggage and shopping bags. We had to juggled all the bags up ourselves.... More

Was this review helpful? Yes 2
See 3 more reviews by Asmarelda for Batam
6178, General Manager at Mercure Batam, responded to this review
May 13, 2013

Dear Guest, Thank you for taking the time to share about your experience at the Mercure Batam Hotel. First and foremost, I would like to extend my sincere apologies for unfortunate experience during your stay with us recently. We are deeply concerned and share your disappointment with service you received from some of our team members. The issues you encountered... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed May 5, 2013 via mobile

Book thrus deal.com for 2 days 1 night trip to batam, upon arrival greet by the excellent batam tour guide follow by 1/2 day tour which is included in the package. I would say the half day trip to various tourist attraction at batam was not too bad, check in to the hotel in the evening fast check-in, front office... More

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6178, General Manager at Mercure Batam, responded to this review
May 13, 2013

Dear Guest, Thank you for taking the time to share about your experience at the Mercure Batam Hotel. We sincerely appreciate your time and effort in bringing up the issues you encountered during your stay, as constructive comments like yours enable us to recognize areas where improvements are needed. Kindly accept our apologies for the disappointment and inconvenience caused. Please... More

Malaysia
Top Contributor
96 reviews 96 reviews
87 hotel reviews
Reviews in 72 cities Reviews in 72 cities
98 helpful votes 98 helpful votes
2 of 5 stars Reviewed April 16, 2013

The room given, in the wing facing swimming pool, very spacious BUT was very run down & aged, simply no way near the standard of other Mercure hotel that I had stayed before. Pool is super small, but the gym is well equipped though. Sauna, Steam & Jacuzzi available (complimentary), but it is shared/unisex type. The second morning when I... More

Was this review helpful? Yes 1
6178, General Manager at Mercure Batam, responded to this review
April 18, 2013

Sincerely our beloved guest, Thank you for taking the time to share about your experience at the Mercure Batam Hotel. Please accept our sincere apologies for unfortunate experience during your stay recently. Thank you for your feedback about our rooms, for your information last renovation on our hotel rooms was in 1997 before joining Mercure brand and we are now... More

Singapore, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 4, 2013

Stayed here for 2 nights... Everything was okay but too many smokers... No fresh air... Almost all the hotel guest are smoking in and our door... Breakfast was okay but food had turned cold if you come down late.. Hopefully next time when return, there will be no more guest smoking from In-Door... Plus Point: 1) Lots of TV programme... More

Was this review helpful? Yes 1
6178, General Manager at Mercure Batam, responded to this review
April 6, 2013

Sincerely our beloved guest, Thank you for your feedback and comment for your recent stay at our hotel. We are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday and... More

2 reviews
1 of 5 stars Reviewed March 31, 2013

This is my 2nd visit to Mercure Batam. I was expecting the same standard of service and overall experience I had like during my first visit last year. To my dismay, they failed to deliver. I booked thru booking.com and followed up an e-mail to them stating that I require a hotel transfer from Batam Center. However when I arrived... More

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6178, General Manager at Mercure Batam, responded to this review
April 5, 2013

Dear Mr. Kongster, Please accept my deepest and sincere apologies for your unfortunate experience during your recent visit. Please rest assured that we will investigate and taking the appropriate measures to address the problems you mentioned. After thorough investigation I will report to you and write to your personal email. We appreciate you sharing your concerns, and it is our... More

singapore
Top Contributor
56 reviews 56 reviews
27 hotel reviews
Reviews in 19 cities Reviews in 19 cities
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed March 15, 2013

i was very confident of a comfortable stay based purely on the parent brand name and the property lived up to my expectations. we were duly impressed by the front desk staff who gave us a prompt check iand allocated a room according to our request i.e not facing the main road. the room is very decent sized with very... More

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See 12 more reviews by rajamanu for Batam
6178, General Manager at Mercure Batam, responded to this review
March 16, 2013

Sincerely our beloved guest, Thank you for your feedback and comment for your recent stay at our hotel. We are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday and... More

Singapore
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 10, 2013

Nothing much to complain about this hotel at all.Location was pretty good. Its within a walkable 1 km from major batam shopping joints (Nagoya shopping centre). Room was spacious and huge and warm shower with nice suite of toiletries is a nice touch. Facilitates are a great as well. Pool and gym facilities are well maintained.Sauna and steam room available... More

Was this review helpful? Yes 1
6178, General Manager at Mercure Batam, responded to this review
March 12, 2013

Sincerely our beloved guest, Thank you for your feedback and comment for your recent stay at our hotel. We are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday and... More

 
 
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Additional Information about Mercure Batam

Also Known As:
Mercure Batam Hotel
Mercure Batam Hotel Batam
Address: Jalan Raden Patah 12, Riau Islands Province 29432, Indonesia
Region: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #26 of 56 hotels in Batam
Price Range: $
Official Description (provided by the hotel):
Batam City…feels the vibrant of real modern new urban city,Meet the Mercures…a hotel with local color and distinctive style,The real modern new urban city experience - Batam Island known for its free trade zone area as part of the Sijori Growth Triangle (Singapore Johor Riau) is located 20 km (12.5 miles) off Singapore's south coast and 45 km from Johor, Malaysia. Shipbuilding and electronics manufacturing are major industries at the beginning, now tourism, hotels and resorts start to grow and the biggest community on the island is Nagoya. Mercure Batam, a hotel with local color and distinctive style, located at the central business district of Batam Island, Nagoya; with easy access to Airport, International Ferry Terminals, Shopping Malls and Tourist Attractions.The perfect blend for business and leisure - Mercure Batam with 8 storeys building offer 159 fully refurbished spacious, modern and comfortable rooms with wooden interior and modern facilities. All hotel rooms feature key card lock, electronic safety box and CCTV covering almost in all public spaces for security, centralized air conditioning, high speed internet and Wi-Fi access, satellite channels TV, bathtub/shower with hot and cold water, IDD telephone line, mini bar, coffee making facilities and 24 hours in room dining service. We offer 5 meeting rooms and 1 ballroom, business center, health club/gymnasium, spa/massage, sauna, steam room, whirlpool, and outdoor swimming pool.Flavors and cozy - Famous in tastes and warm ambience, our Casaluna Restaurant offers a wide range of a la carte dishes from East to West and original local cuisine with authentic recipes. Or just simply relax in our Pillars bar and lounge with Cups and Tastes enjoying live music in the evening. ... more   less 
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