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All 68 Batam hotels

Mercure Batam

3.0 of 5 Hotel   |   Jalan Raden Patah 12, Riau Islands Province 29432, Indonesia
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Ranked #37 of 68 hotels in Batam
A recent review
3 of 5 stars reviewed 2 days ago
Nelson8688 Singapore, Singapore
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202 people have reviewed this hotel

Traveler rating
    19
    70
    68
    26
    19
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35
31
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37
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
Singapore, Singapore
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The Room and furniture are very old and the location is far from the shopping area. Managements should consider re-renovation as i though under Accord group the hotel should acceptable but very disappointed.hope will change is the furniture

Review collected in partnership with Accorhotels.com

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1 review
2 of 5 stars Reviewed 5 days ago NEW

Stayed for one night there before transit to Singapore. Room's stink (mold smells), very dirty carpet, dirty sheet and dark spots in blanket. There's stains (hair oil) in my pillow case. Definitely wont be repeated stay there again next time i visit Batam

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Singapore, null, Singapore
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Nice location, very near to Nagoya Mall. The room was simply huge for the price we paid. Took a groupon 2D package. Breakfast spread was huge and tasty.The hotel is nearby Pizza Hut and malls. Will come back again.

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Bukit Batok New Town, null, Singapore
2 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed June 27, 2014

A group of 30 of us were in Batam and stayed at Mercure Batam. The pool view from our room on the 3rd floor was horrendous, the water was somewhat cloudy..and kids were swimming in it! the hotel should consider closing the pool for good if they choose not to maintain or upkeep it. the same goes for the kettle... More

Was this review helpful? Yes 2
6178, General Manager at Mercure Batam, responded to this review

Thank you for taking the time to share about your experience at the Mercure Batam Hotel. On behalf of the entire team here at Mercure Batam, kindly accept our sincerest apologies for not being able to provide the best hospitality and service during your stay. First and foremost, I would like to extend my sincere apologies for unfortunate experience during... More

Singapore, Singapore
1 review
1 of 5 stars Reviewed June 16, 2014

Stayed there on 14 June 2014. Checked in at 6pm, while trying to open the room door with my door card, a man in his towel opened the door! It is obvious that the receptionist did not checked beforehand. I was then given another room. Disappointed again. The room smells and the toilet bowl was not working. Tried calling the... More

Was this review helpful? Yes
6178, General Manager at Mercure Batam, responded to this review

Thank you for taking the time to share about your experience at the Mercure Batam Hotel. On behalf of the entire team here at Mercure Batam, kindly accept our sincerest apologies for not being able to provide the best hospitality and service during your stay. First and foremost, I would like to extend my sincere apologies for unfortunate experience during... More

Solo, Indonesia
1 review
4 of 5 stars Reviewed June 11, 2014

If you need a place to relax after exhausted business trip, Mercure Hotel Batam is the right place. It's not far from the biggest mall in Batam is a plus value. You should try to stay in this hotel while you are in Batam.

Review collected in partnership with Mercure Hotels

Was this review helpful? Yes
6178, General Manager at Mercure Batam, responded to this review

Dear PAriandarta We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our guests are... More

Singapore, Singapore
1 review
1 of 5 stars Reviewed June 10, 2014

This was my 2nd time staying in this hotel. 1st time I stay 2days 1 night, eveything were great. Therefore I decided to choose the same hotel again. A BIG mistake!! When we check in, the aircon in the room was not working at all. I enquired the front desk, and was being assured that it will be fix. If... More

Was this review helpful? Yes
6178, General Manager at Mercure Batam, responded to this review

Thank you for taking the time to share about your experience at the Mercure Batam Hotel. On behalf of the entire team here at Mercure Batam, kindly accept our sincerest apologies for not being able to provide the best hospitality and service during your stay. First and foremost, I would like to extend my sincere apologies for unfortunate experience during... More

Singapore, Singapore
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed June 6, 2014

At first glance, it looks decent. But when you look closer, it's a bit old that needs renovating or maybe just regular cleaning. The room is dusty, even the bathroom and the bath tub. There's also a smell like it hasn't been used for quire a while. The fridge was locked so you'd have to call the reception first to... More

Was this review helpful? Yes 1
6178, General Manager at Mercure Batam, responded to this review

Thank you for taking the time to share about your experience at the Mercure Batam Hotel. On behalf of the entire team here at Mercure Batam, kindly accept our sincerest apologies for not being able to provide the best hospitality and service during your stay. First and foremost, I would like to extend my sincere apologies for unfortunate experience during... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 6, 2014

The location is not convenient and nothing much in the surrounding. Only 1 convenient shop beside the hotel. The power socket beside the bed faulty. The toilet is cleaned but bath tub is old and dirty. Unfortunately, we are not able to find any shopping mall or eatery center around the area. The breakfast start at 6:00am but when 6:30am... More

Was this review helpful? Yes 1
6178, General Manager at Mercure Batam, responded to this review

We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our guests are satisfied with... More

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Additional Information about Mercure Batam

Address: Jalan Raden Patah 12, Riau Islands Province 29432, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Batam 3*
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Also Known As:
Mercure Batam Hotel Batam

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Class
Official Description (provided by the hotel)
Batam City…feels the vibrant of real modern new urban city,Meet the Mercures…a hotel with local color and distinctive style,The real modern new urban city experience - Batam Island known for its free trade zone area as part of the Sijori Growth Triangle (Singapore Johor Riau) is located 20 km (12.5 miles) off Singapore's south coast and 45 km from Johor, Malaysia. Shipbuilding and electronics manufacturing are major industries at the beginning, now tourism, hotels and resorts start to grow and the biggest community on the island is Nagoya. Mercure Batam, a hotel with local color and distinctive style, located at the central business district of Batam Island, Nagoya; with easy access to Airport, International Ferry Terminals, Shopping Malls and Tourist Attractions.The perfect blend for business and leisure - Mercure Batam with 8 storeys building offer 159 fully refurbished spacious, modern and comfortable rooms with wooden interior and modern facilities. All hotel rooms feature key card lock, electronic safety box and CCTV covering almost in all public spaces for security, centralized air conditioning, high speed internet and Wi-Fi access, satellite channels TV, bathtub/shower with hot and cold water, IDD telephone line, mini bar, coffee making facilities and 24 hours in room dining service. We offer 5 meeting rooms and 1 ballroom, business center, health club/gymnasium, spa/massage, sauna, steam room, whirlpool, and outdoor swimming pool.Flavors and cozy - Famous in tastes and warm ambience, our Casaluna Restaurant offers a wide range of a la carte dishes from East to West and original local cuisine with authentic recipes. Or just simply relax in our Pillars bar and lounge with Cups and Tastes enjoying live music in the evening. ... more   less 
Number of rooms
159

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