We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mercure Batam

Jalan Raden Patah 12, Riau Islands Province 29432, Indonesia
Hotel amenities
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Mercure Batam
Professional photos View all
Browse nearby
Mercure Batam
Write a Review

241 reviews from our community

Traveler rating
    21
    86
    86
    26
    22
See reviews for
45
37
30
43
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
  • All months
    (241)
  • Mar-May only
    (45)
  • Jun-Aug only
    (66)
  • Sep-Nov only
    (63)
  • Dec-Feb only
    (67)
All months
Reviewer
5 reviews 5 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First I would like to thanks to Mercure Hotel Batam & TripAdvisor who mediating hotel reviews for travellers. Overall, this hotel is quite good, average for the room rate with all facilities. All staff are very friendly with us, except staff at the reception. As a good receptionist at the hotel, welcome greeting is so important thing to says when... More 

Was this review helpful? Yes 2
6178, General Manager at Mercure Batam, responded to this review

Dear Mr Ariansyori We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with Mercure Batam however we apologize for unfriendly staff at reception. It is always... More 

Batam, Indonesia
Contributor
14 reviews 14 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 19, 2015

First of all, the staff was very helpful and friendly, even though they're so busy. Check in check out was quick and easy. Room is okay, it's clean and comfy, but the furniture is old, like when you open the closet you can hear the "creak" sounds of it. Bathroom is okay too, bathtub is nice, hot water is good,... More 

Was this review helpful? Yes
6178, General Manager at Mercure Batam, responded to this review

Dear Mr Kristienus We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with Mercure Batam. It is always encouraging for us to learn that our guests... More 

Ashland, Ohio
Senior Contributor
47 reviews 47 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed February 24, 2015

Stayed almost two weeks here for my business trip to Batam. The room was quite old and a bit dirty--they should clean the carpets more frequently and replace deteriorating equipment. The bathroom was ok, but the toilet didn't flush properly. Wifi didn't work half the time. The food and drinks at the hotel were way overpriced. Considering all the restaurants... More 

Was this review helpful? Yes
Singapore
Contributor
12 reviews 12 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 22, 2015

Stayed 3 days here with my family. On the first night the aircon wasn't cold enough. Called the reception and they sent 2 guys to check the room. In the end it was decided that they will bring the temperature down from the central A/C. After that it was cold all the way. Really appreciate the very prompt action taken... More 

Was this review helpful? Yes
6178, General Manager at Mercure Batam, responded to this review

We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with Mercure Batam. It is always encouraging for us to learn that our guests are satisfied with... More 

1 review
5 of 5 stars Reviewed February 20, 2015

Family of 10 stay 1N at Mercure. I'm not a too detailed person. But only consent these 3 things. Cleanliness - 4/5 stars Service - 5/5 stars (update us that dinner is available at 85k per person for buffet)(free shuttle svc avail to Nagoya Hill and Batam Centre Ferry Terminal)(in-house massage at 200k for an hour)(private swimming pool) Room -... More 

Was this review helpful? Yes
6178, General Manager at Mercure Batam, responded to this review

Dear Mrs Didi We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with Mercure Batam. It is always encouraging for us to learn that our guests... More 

Singapore, Singapore
Top Contributor
74 reviews 74 reviews
26 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed January 24, 2015

Price surely the main reason people will stay in this hotel. The location not really strategic and you need to take cab anywhere (although the cab not expensive in Batam), the room was old, and i almost cannot believe that this is a mercure chain. The door lock in our room didn't work properly and our relative said that the... More 

Was this review helpful? Yes
6178, Front Office Manager at Mercure Batam, responded to this review

Dear Mr Timothy We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we apologized about your inconvenience experience during your stay at Mercure Batam . It is always encouraging for us to learn that our guests are satisfied with our... More 

Jakarta, Indonesia
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 21, 2015

Actually we stayed in this hotel for 1 night, stay in double bed room with my wife and found it was cozy, Good City View, we can see the street from our window, the location is near city center. Nagoya Hill can be reach by public transport, or hotel taxi. The breakfast ok, need a lil bit improvement, also they... More 

Was this review helpful? Yes
6178, General Manager at Mercure Batam, responded to this review

Dear Winata We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with Mercure Batam. It is always encouraging for us to learn that our guests are... More 

Jakarta
Contributor
20 reviews 20 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 19, 2015

I have stayed at this hotel accidently, means that I have meeting in Singapore with short notice (short preparation of-course), no booking in advance for the hotel, trying for go-show, fully booked, open the laptop, trying searching .... wait a minute, I can stay in Batam at night, crossing the strait in the morning (Batam Island - Indonesia and Singapore... More 

Was this review helpful? Yes
6178, General Manager at Mercure Batam, responded to this review

Dear Widodo We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with Mercure Batam. It is always encouraging for us to learn that our guests are... More 

Singapore, Singapore
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 14, 2015

We went in for a nights stay and paid a little more for late checkout. Room was overlooking pool and the gym though it was one level up. Loved my bed as it was 2 single beds. The godson was moving in between the two and he loved the bathtub, gym, sauna and the pool.. I loved the sheets.. Visited... More 

Was this review helpful? Yes
6178, General Manager at Mercure Batam, responded to this review

Dear Valuable Guest We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with Mercure Batam. It is always encouraging for us to learn that our guests... More 

Kuala Lumpur, Malaysia
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 13, 2014

Check in on 12 December 2014. Hotel staff had service with a smile attitude only. Other than the big grin on their face everything else seems stiff, i.e.request for pillow and ice and had a problem collecting back my deposit. Toilet had a bad flush system and a bad drainage system too, but toiletries were provided up to basic requirements.... More 

Was this review helpful? Yes
6178, Front Office Manager at Mercure Batam, responded to this review

Dear Mr Matthew We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are apologize about your inconvenience experience during your stay at Mercure Batam . It is always encouraging for us to learn that our guests are satisfied with... More 

Questions? Get answers from hotel staff and past guests. Ask a question

140 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (100)
Viewed
Dining (6)
Viewed
Bathroom (11)
Viewed
Room/suite (31)
Viewed
View from room (6)
Viewed
Hotel & grounds (13)
Viewed
Pool/beach area (1)
Viewed
Other (32)

Management photos: Courtesy of the property manager

Viewed
All management photos (40)
Viewed
Room/suite (12)
Viewed
Hotel & grounds (7)
Viewed
Pool/beach area (5)
Viewed
Business center/function rooms (5)
Viewed
Dining (5)
Viewed
Family/play areas (2)
Viewed
Other (4)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question