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All 64 Batam hotels

Mercure Batam

3.5 of 5 Hotel   |   Jalan Raden Patah 12, Riau Islands Province 29432, Indonesia
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Mercure Batam
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52%
Ranked #31 of 64 hotels in Batam
A recent review
4 of 5 stars reviewed 1 week ago
fareeshahdawoodepeer Bedok, null, Singapore
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189 people have reviewed this hotel

Traveler rating
    18
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    22
    15
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29
31
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35
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
Bedok, null, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The hotel was value for money if you are travelling on a budget. The staff were polite and helpful. The areas outside the hotel is worth exploring - there are quite a number of delicious street-food that you may want to try.

Was this review helpful? Yes
6178, General Manager at Mercure Batam, responded to this review

Dear Fareesah We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam Hotel, we are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our guests... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I was here on the 26th March with family.we reach the hotel at about 230 pm 1. was inform that the room is full 2.the staff inform me that the room have not being makeup??(Is it my problem?) 3.she insist to give us a room with 2 single bed?n i refuse to take her offer after agueing with her,she then... More

Was this review helpful? Yes 1
6178, General Manager at Mercure Batam, responded to this review

Thank you for taking the time to share about your experience at the Mercure Batam Hotel. On behalf of the entire team here at Mercure Batam, kindly accept our sincerest apologies for not being able to provide the best hospitality and service during your stay. First and foremost, I would like to extend my sincere apologies for unfortunate experience during... More

singapore
Contributor
15 reviews 15 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel was very run down. The water did not flow well in the bath and sink. The room needs more lighting. The front office staff don't understand or speak english well, although they are very polite and helpful. The breakfast spread was good.

Was this review helpful? Yes 1
6178, General Manager at Mercure Batam, responded to this review

Dear Regina We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our guests are... More

Singapore, Singapore
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 5, 2014

The hotel is pretty old. Room and even water have some funny smell. We got to use the mineral water to brush our teeth. Pillow too soft to sleep on and air condition is not working. But the staff are helpful and polite.

Was this review helpful? Yes 1
6178, General Manager at Mercure Batam, responded to this review

Dear Happ Cas We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our guests... More

Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 5, 2014

1st, room was not ready for check-in @ 2pm 2nd, was assigned to a room on the level under renovation 3rd, receptionist was unfriendly when asked for change room 4th, receptionist do not really understand English, can't really speak too 5th, exchange rate displayed is only applicable if you are exchanging to pay off your hotel bills, else, it would... More

Was this review helpful? Yes 1
6178, General Manager at Mercure Batam, responded to this review

DearSalZuzane We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our guests are satisfied... More

Jakarta, Indonesia
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 25, 2014

I stayed for one night only, This hotel need a renovation. The lighting in the rooms was dark and old fashion, but amenities such as towel was clean. Breakfast was average nothing special, location was ok

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 3
6178, General Manager at Mercure Batam, responded to this review

Dear Mr.Suwanto Somawi Thank you for taking the time to share about your experience at the Mercure Batam Hotel. On behalf of the entire team here at Mercure Batam, kindly accept our sincerest apologies for not being able to provide the best hospitality and service during your stay. First and foremost, I would like to extend my sincere apologies for... More

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Additional Information about Mercure Batam

Also Known As:
Mercure Batam Hotel
Mercure Batam Hotel Batam
Address: Jalan Raden Patah 12, Riau Islands Province 29432, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #31 of 64 hotels in Batam
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Mercure Batam 3.5*
Official Description (provided by the hotel):
Batam City…feels the vibrant of real modern new urban city,Meet the Mercures…a hotel with local color and distinctive style,The real modern new urban city experience - Batam Island known for its free trade zone area as part of the Sijori Growth Triangle (Singapore Johor Riau) is located 20 km (12.5 miles) off Singapore's south coast and 45 km from Johor, Malaysia. Shipbuilding and electronics manufacturing are major industries at the beginning, now tourism, hotels and resorts start to grow and the biggest community on the island is Nagoya. Mercure Batam, a hotel with local color and distinctive style, located at the central business district of Batam Island, Nagoya; with easy access to Airport, International Ferry Terminals, Shopping Malls and Tourist Attractions.The perfect blend for business and leisure - Mercure Batam with 8 storeys building offer 159 fully refurbished spacious, modern and comfortable rooms with wooden interior and modern facilities. All hotel rooms feature key card lock, electronic safety box and CCTV covering almost in all public spaces for security, centralized air conditioning, high speed internet and Wi-Fi access, satellite channels TV, bathtub/shower with hot and cold water, IDD telephone line, mini bar, coffee making facilities and 24 hours in room dining service. We offer 5 meeting rooms and 1 ballroom, business center, health club/gymnasium, spa/massage, sauna, steam room, whirlpool, and outdoor swimming pool.Flavors and cozy - Famous in tastes and warm ambience, our Casaluna Restaurant offers a wide range of a la carte dishes from East to West and original local cuisine with authentic recipes. Or just simply relax in our Pillars bar and lounge with Cups and Tastes enjoying live music in the evening. ... more   less 
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