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Mercure Batam

Jalan Raden Patah 12, Riau Islands Province 29432, Indonesia
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1 room 1 guest
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Mercure Batam
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254 Reviews from our TripAdvisor Community

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Traveler rating
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47
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
  • All months
    (254)
  • Mar-May only
    (48)
  • Jun-Aug only
    (76)
  • Sep-Nov only
    (63)
  • Dec-Feb only
    (67)
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Jakarta, Indonesia
1 review
3 of 5 stars Reviewed 5 days ago NEW

My stay was OK. The room is spacious only need more lightning since the room is quite dark. Oh, I also stucked in the elevator for a minute,the moment I checked in. Not a good experience. But other than that everything was OK. Service from the staffs are EXCELLENT.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
6178, General Manager at Mercure Batam, responded to this review

Dear Guest We very much appreciate your feedback regarding your stay at the Mercure Batam. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However there is some area that we need to... More 

Balikpapan, Indonesia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

I spent 2 nights at this hotel it was unplanned stayed after my trip return from Anambas. It was a long voyage to go on those islands so when return I decided to had some relax time on Batam in the middle of town. I reserved via Accor group hotline call and they really helpful to assist me although it... More 

Was this review helpful? Yes
6178, General Manager at Mercure Batam, responded to this review

Dear Guest We very much appreciate your feedback regarding your stay at the Mercure Batam. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Concerning the furniture currently we are doing room renovation... More 

Jakarta, Indonesia
Level Contributor
68 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I went here about three times. The place is average with no strength and few weaknesses. One of my staffs who stays with me in the trip said that he cant sleep because of the loud noise at the night. I prefer to change to another hotel.

Was this review helpful? Yes
6178, General Manager at Mercure Batam, responded to this review

Dear Mr Matteo Thank you for the time you have taken to share your experience during your recent stay at Mercure Batam On behalf of the entire team here at Mercure Batam, we apologize for the inconvenience experience during your stay at Mercure Batam especially about the noisy during night time . We noted seriously your comment and this is... More 

Singapore, Singapore
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I always book a different hotel every time I go Batam as I wanted to try all hotels there to see which is the best. This time I booked Mercure and was very satisfied with this place. The hotel itself was exceptionally clean and the counter staffs were very friendly and helpful. The room given to me was clean and... More 

Was this review helpful? Yes
6178, General Manager at Mercure Batam, responded to this review

Dear Ms Wendee Thank you for taking the time to share us about your experience during your recent stay at Mercure Batam On behalf of the entire team here at Mercure Batam, we apologize for the inconvenience experience during your stay at Mercure Batam, especially about the Air Condition and WIFI connection. We noted seriously your comment and this is... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 19, 2015

Worst experience as I was extremely disappointed with what the hotel offered for massage. Please guys, do not go for massage in this hotel. Get it somewhere else. There were PLENTY OF MOSQUITOES IN THE MASSAGE PREMISES and it agitated us! We were bitten everywhere including our face! :( Such a bad experience. I would definitely not return there. And... More 

Was this review helpful? Yes 1
6178, General Manager at Mercure Batam, responded to this review

Dear Ms Noora We thank you for the time you have taken to share your experience during your recent stay at Mercure Batam On behalf of the entire team here at Mercure Batam, we apologize for the inconvenience experience during your stay at Mercure Batam. We noted seriously your comment and this is become our concern Your comment will be... More 

Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 4, 2015

I made a reservation a month ago with booking.com for this hotel. It was for 5 rooms. I agreed to a higher rate with the option of book now and pay upon check in. I gave my $500 limit credit card as a guarantee as, if i didn't show up on that day they could charge my credit card for... More 

Was this review helpful? Yes 2
6178, General Manager at Mercure Batam, responded to this review

Dear Ms Diana We thank you for the time you have taken to share your experience during your recent visit to Mercure Batam On behalf of the entire team here at Mercure Batam, we apologize for the inconvenience experience during your visit to Mercure Batam. We noted seriously your comment and this is become our concern Your comment will be... More 

Travelers are raving about these Batam hotels

Singapore, Singapore
Level Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed May 23, 2015

Mercure chain of hotels in known worldwide & this one is no exception.. Decent hotel with all facilities!! Breakfast is good. Rooms are small & beds have separate single beds ! Room service was decent..

Was this review helpful? Yes
6178, General Manager at Mercure Batam, responded to this review

Dear Mr Satrajit We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with Mercure Batam . It is always encouraging for us to learn that our... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 12, 2015

I had been to Batam twice for Business purpose. Both occasion stayed in Mercure. Very nice hotel. Everyone took care of us very well. Even small issue if you get it to their notice they will try to fix it as soon as possible. Best example was WiFi. It was not great initially. When we told them, immediately arranged individual... More 

Was this review helpful? Yes
6178, General Manager at Mercure Batam, responded to this review

Mr Vijay We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with Mercure Batam however we need some improvement in some area especially WIFI connection. It... More 

Singapore, Singapore
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 7, 2015

It was a short 3D2N getaway with my friends. The thing that most people are concerned with these days, Yes, there is WiFi at the lobby and in the room. WiFi signal not very strong though, it disconnects at times. I would really have to compliment the service of the staffs. I would say not all, but most of them... More 

Was this review helpful? Yes
6178, General Manager at Mercure Batam, responded to this review

We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with Mercure Batam however we need some improvement in some area It is always encouraging for us... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed April 15, 2015

First I would like to thanks to Mercure Hotel Batam & TripAdvisor who mediating hotel reviews for travellers. Overall, this hotel is quite good, average for the room rate with all facilities. All staff are very friendly with us, except staff at the reception. As a good receptionist at the hotel, welcome greeting is so important thing to says when... More 

Was this review helpful? Yes 2
6178, General Manager at Mercure Batam, responded to this review

Dear Mr Ariansyori We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with Mercure Batam however we apologize for unfriendly staff at reception. It is always... More 

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