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Mercure Batam

3.0 of 5 Jalan Raden Patah 12, Riau Islands Province 29432, Indonesia
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Mercure Batam
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Mercure Batam
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215 reviews from our community

Traveler rating
    19
    75
    75
    26
    20
See reviews for
37
34
26
39
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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  • German first
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  • Any
English first
  • All months
    (215)
  • Mar-May only
    (43)
  • Jun-Aug only
    (66)
  • Sep-Nov only
    (52)
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    (54)
All months
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

nice hotel, quite far from ferry terminal but you can arrange from your tour guide a ferry terminal transfer. near to nagoya shopping mall. indonesia malls are different as they allow smokers inside the mall. prepare your self before you enter because its smoky inside, not safe for kids.

Was this review helpful? Yes 1
6178, General Manager at Mercure Batam, responded to this review

We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with Mercure Batam. It is always encouraging for us to learn that our guests are satisfied with... More

Senior Contributor
28 reviews 28 reviews
17 hotel reviews
85 helpful votes 85 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel Location located in a good area near to Nagoya Hill shopping centre. Easy access from Hourbay Ferry Terminal about 10 Mins drive. Service is very good starts from the front office to the other area in the hotel. Very fast Check in with friendly staff. Big room. Easy transport to go around. As i said before its a fairly... More

Was this review helpful? Yes 2
6178, General Manager at Mercure Batam, responded to this review

We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay . It is always encouraging for us to learn that our guests are satisfied with our services as it... More

Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed in this hotel in July 2014. Bed isn't the most comfortable but at the SGD50+ price point, you can't really expect much. Room looks aged, nothing fanciful and comes with attached bathroom which we didn't really utilized. Location wise, this is Batam. You can't expect to travel anywhere on foot since there isn't a pathway besides the road. We... More

Was this review helpful? Yes 2
6178, Front Office Manager at Mercure Batam, responded to this review

Dear Han We thank you for the time you have taken to share your experience during your recent stay with us. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday and this will certainly motivate us to keep up the good work. Your positive comment... More

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 30, 2014

Friendly counter staffs, tidy room, comfortable bed, international TV channels and a fair variety of breakfast. The only letdown is the lounge, its drinks were ok but they're a lot of smokers there. I am a non-smoker and I can't stand the smell. Anyway, I definitely enjoyed my stay.

Was this review helpful? Yes 2
6178, General Manager at Mercure Batam, responded to this review

Dear Wong We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our guests are... More

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 21, 2014

I stayed at this hotel on my first visit in 2013, was satisfied with its facilities and service quality which is considerably good for a place like Batam, these include friendly counter staffs, tidy room, comfortable bed, hair dryer, safe, international tv channels and fair variety of breakfast, having said that is because I have been to a hotel in... More

Was this review helpful? Yes 2
6178, General Manager at Mercure Batam, responded to this review

We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our guests are satisfied with... More

Singapore, Singapore
Contributor
18 reviews 18 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed August 19, 2014

Was caught at the jetty for 4 f-ing hours, and ended up missing my boat transfer to Bintan. As I was stuck in Batam, and had either to return or find a place to stay here, I decided to try my luck with my Le Club Accor app. Sure enough, managed to secure a room (with a discount!). Taking a... More

Was this review helpful? Yes
6178, General Manager at Mercure Batam, responded to this review

We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our guests are satisfied with... More

Singapore, Singapore
Contributor
20 reviews 20 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 14, 2014

overall is satisfied as we overnighted there only. Quite old hotel with traditional finishing but what we could expect with its price. However, we took dinner there and felt it is good deal. Not able to find local stall or restaurant nearby.

Was this review helpful? Yes 1
6178, General Manager at Mercure Batam, responded to this review

Dear Pink Lim We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our guests... More

Singapore, Singapore
2 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 31, 2014

The Room and furniture are very old and the location is far from the shopping area. Managements should consider re-renovation as i though under Accord group the hotel should acceptable but very disappointed.hope will change is the furniture

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 2
6178, General Manager at Mercure Batam, responded to this review

Sincerely beloved guest We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our guests... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 28, 2014

Stayed for one night there before transit to Singapore. Room's stink (mold smells), very dirty carpet, dirty sheet and dark spots in blanket. There's stains (hair oil) in my pillow case. Definitely wont be repeated stay there again next time i visit Batam

Was this review helpful? Yes 1
6178, General Manager at Mercure Batam, responded to this review

Sincerely beloved guest We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our guests... More

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Additional Information about Mercure Batam

Address: Jalan Raden Patah 12, Riau Islands Province 29432, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Batam 3*
Number of rooms: 159
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Also Known As:
Mercure Batam Hotel Batam

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