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The Centro Hotel and Residence

Jl. Central Raya No. 08, Riau Islands Province, Indonesia
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1 room 1 guest
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The Centro Hotel and Residence
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19 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
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    (19)
  • Mar-May only
    (4)
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    (7)
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Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed December 20, 2014

Booked through Booking. com for 2 nights from 19 to 21 Dec for studio room with balcony. We were given rm #301. There was no lift and we need card access to enter the staircase way. The room smell was bad and stale. The bed was hard with stained bedsheet. The fridge was awfully dirty and smelly! The pool is... More 

Was this review helpful? Yes
Fey S, Manajer Umum at The Centro Hotel and Residence, responded to this review

Dear Valued Guest, Thank you for taking the time to provide a feedback to The Centro Hotel & Residence by Orchardz. We truly value your opinions and we are so sorry if did not meet to your expectations. Providing our guests with the best possible hospitality and service has always been our mission, supporting facilities (restaurant, bilyard, bar & lounge,... More 

Level Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed September 16, 2014

I really wouldn't say much about this hotel... I'll just make it quick here... Room : Very spacious Amenities : budget hotel (a little less below standard) Elevator : none (had to walk to the 3rd floor) Service : Hostel style; ask for a single bed, get twin bed; ask for wifi, get password, no signal breakfast : menu wise... More 

Was this review helpful? Yes 3

Travelers are raving about these Batam hotels

WdlandsDriveSingapore
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed June 23, 2014

I like to stay here because of the quiet surroundings. Room is bright, well lit. I always choose the Studio Balcony room. Room is spacious, have balcony, safebox, fridge, kitchenette and bath tub. The staff from the front desk to the F&B are accommodating, very friendly and they recognised their regular guests. Compliments to Desi, Iwan, Damo and the other... More 

Was this review helpful? Yes 1
Fey S, General Manager at The Centro Hotel and Residence, responded to this review

Dear Ms. Nora, Thank you for taking the time to provide a feedback to The Centro Hotel & Residence. We truly value your opinions and we are honored that we have delivered a good impression that meets to your expectations. Even there're some issues that we need to "pay attention" but we are trying to improve our service better and... More 

Singapore, Singapore
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed June 16, 2014

I stayed here over the weekend on 14 June 2014. I am a regular visitor in Batam and this is the first time that I stayed at this hotel due to most of the hotel that I have frequented was fully booked. The first turned off is that this hotel has no lift. We were given the room on 3rd... More 

Was this review helpful? Yes 1
Fey S, General Manager at The Centro Hotel and Residence, responded to this review

Dear Mrs.Aidah, Thank you for taking the time to review The Centro Hotel & Residence. We truly value the opinions of our customers and we apologize that we did not meet your expectations. Providing our guests with the best possible hospitality and service has always been our mission. We have improved our service to meet your expectation. We have addressed... More 

Singapore, null, Singapore
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 23, 2014

The Centro Hotel and residences is a calm place to stay and very nice. New hotel and you have a very good restaurant where you can have some good western food, which is very nice. The rooms are quiet spacious and the staff are very courteous.

Was this review helpful? Yes
Fey S, General Manager at The Centro Hotel and Residence, responded to this review

Dear Mr. Pavikumar, Thank you for taking the time to provide a feedback to The Centro Hotel & Residence by Orchardz. We truly value your opinions and we are honoured that we have delivered a good impression that meets to your expectations. Providing our guests with the best possible hospitality and service has always been our mission, supporting facilities (restaurant,... More 

Singapore, Singapore
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed February 5, 2014

On first look, the hotel seemed to have the latest furnishings and decoration. However, as i stayed there for the night, i realised that the finishings were of rather poor quality. An example would be that though the hotel is new, the bath tub was not too user friendly and the knob to adjust the plug fell out. There was... More 

Was this review helpful? Yes 1
Singapore, Singapore
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed December 28, 2013

Just about 2 weeks back, I was in Batam with my family. We stayed at Gideon Hotel then, it was pretty decent. This time round, I wanted to try another hotel and after reading those good reviews about Centro, I decided to give it a try & I am not too sure if I made a good choice.. I am... More 

Was this review helpful? Yes 2
Singapore, Singapore
1 review
4 of 5 stars Reviewed November 27, 2013

I was very impressed on seeing the studio apartment cum residence Hotel when I browsed in the net and immediately called reception over phone to book a studio room at Batam Indonesia. The hotel staffs are very kind & friendly with excellent customer service. The New studio room is very neat, clean spacious and equipped with light cooking facility like... More 

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Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed October 14, 2013

I got it via a tour from one of those deal sites. The place is nice but quiet. Not much of the shops around the area was open. The room is very nice. I like how the security system for the door works. They have a mini stove in the room even. Had my lunch and dinner at the restaurant... More 

Was this review helpful? Yes 2
Jakarta
Level Contributor
67 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed October 3, 2013

A new good value hotel in Batam. Located at the back of Kepri Mall, a large shopping center, so it's very convenient walking from the mall back to the hotel. The position is close to a large intersection which made it very accessible from/to the airport. Eventhough Centro hotel is using a shophouse building altered into hotel rooms, the room... More 

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