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All 76 Batam hotels

Grand Mutiara Hotel

3.0 of 5 Hotel   |   Jl. Raden Patah, Blok III, 12, Riau Islands Province 29432, Indonesia
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Grand Mutiara Hotel
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Ranked #65 of 76 Hotels in Batam
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5 reviews from our community

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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    1.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    3 of 5 stars
  • Value
    1 of 5 stars
  • Cleanliness
    1.5 of 5 stars
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Batam, Indonesia
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 28, 2014

The hotel has improved since September 2014, most of the aircon have changed to new one and Tv flat screen. Staff been trained and services are up to standard, breakfast and room services all running. Thanks for the comments and we will keep on improving our fasilities and services.

Was this review helpful? Yes 3
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 21, 2014

Worst hotel i ever stay.Under the bed all rubbish the staff never clean.And finally insect bites .Just imagine while sleeping some rats running on to the bed.Anyway i will never recomend any frends or relatives to stay there.

Was this review helpful? Yes 1
Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed May 12, 2014

This is not a hotel. No staff in the hotel, lift does not work, no breakfast, nothing to eat near by. Staff are not aware which room a person has booked. For the price we can get a far better hotel in downtown batam.

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Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 18, 2014

Do not ever book this horrendous hotel..worst staff,worst hotel..even ghost won't like to come here..elevator spoil,water tap broke, mattress and blanket full of dirt,,soil..tv spoil...everything spoil..service full of craps..if someone dare to tell me this a good hotel then i will say to him..you are crapss

Was this review helpful? Yes 1
Singapore, Singapore
1 review
1 of 5 stars Reviewed February 2, 2014

Throughout our stay here, we had to travel by stairs up to the 6th floor as the elevator (they only have one) is out of service! No in-house phone install in our room... no heater... worst, the windows have no grill and locks for it is dangerous for family who bring kids along. No fridge, Electricity always restart many times,... More 

Was this review helpful? Yes 1

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Additional Information about Grand Mutiara Hotel

Address: Jl. Raden Patah, Blok III, 12, Riau Islands Province 29432, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Bar / Lounge Restaurant
Hotel Style:
Ranked #65 of 76 Hotels in Batam
Hotel Class:3 star — Grand Mutiara Hotel 3*
Number of rooms: 90
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