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Hotel Novotel Batam

4.0 of 5 Jalan Duyung Sei Jodoh, Riau Islands Province 29432, Indonesia
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Hotel Novotel Batam
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Hotel Novotel Batam
Hotel Novotel Batam
Hotel Novotel Batam
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383 reviews from our community

Traveler rating
    39
    175
    122
    29
    18
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77
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
  • All months
    (383)
  • Mar-May only
    (89)
  • Jun-Aug only
    (77)
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    (111)
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There are newer reviews for Hotel Novotel Batam
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Singapore, Singapore
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 9, 2011

Decided to choose Novotel amont the rest of hotels in Batam because they have kids club facility in the hotel. My little girl was so happy that we are going to check in to a hotel with kids club facility and was so looking forward to it. She was so disappointed when the hotel staff shared that the kids club... More 

Was this review helpful? Yes 3
Novotel1946, Manager at Hotel Novotel Batam, responded to this review

Dear Bearnive, Thank you for taking the time to tell us about your experience at the Novotel Batam. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest... More 

Singapore
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 30, 2011

This was my 6th time back at the hotel. The staff were very friendly and warm. They know you by your name and we felt priviledged. The rooms were clean even though the hotel has aged over the years; but the stay was pleasant as usual and our family enjoyed our stay absolutely. Will be back at Mercure Batam again...... More 

Was this review helpful? Yes 1
Novotel1946, Manager at Hotel Novotel Batam, responded to this review

Dear Valued Customer, Thank you for staying at the Novotel Batam, we very much appreciate of your business. We were pleased to hear that you enjoyed your stay with us. We are looking forward to welcoming you back to to Batam More 

A TripAdvisor Member
3 of 5 stars Reviewed November 29, 2011

When asked about the breakfast charge, front desk is not sure. When question about the accor members benefit, there was a dispute on the children below 16yrs of age need to pay the breakfast if there is 2 paying adults. Once again, manager of the restaurant is not sure.

Was this review helpful? Yes
Novotel1946, Manager at Hotel Novotel Batam, responded to this review

Dear Valued Traveller, We very much appreciate your comments regarding your stay at the Novotel Batam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Singapore
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 29, 2011

We stayed a night during the weekend with 2 twin rooms on the 4th floor non-smoking. The rooms were nice and clean, with basic toiletries provided, air-con is good. The check-in and check-out process were fast.The breakfast spread is just nice for a day to start, with American (bread, baked beans, pancakes etc] , Asian[lontong, porridge, fried bee hoon, fried... More 

Was this review helpful? Yes 1
Novotel1946, Manager at Hotel Novotel Batam, responded to this review

Dear Hapiggy, We very much appreciate your comments regarding your stay at the Novotel Batam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Yogya
Top Contributor
241 reviews 241 reviews
51 hotel reviews
167 helpful votes 167 helpful votes
4 of 5 stars Reviewed November 10, 2011

While in Batam I stayed in 2 hotels, and Novotel is one of them. This hotel is very close to downtown of Batam. Within 10-15 mins with taxi, downtown Batam can be reached easily. The price is quite reasonable, the breakfast variation was not bad at all. Overall for the service it was OK, no complain about it. The only... More 

Was this review helpful? Yes 1
Novotel1946, Manager at Hotel Novotel Batam, responded to this review

Dear LinoYogya, We very much appreciate your comments regarding your stay at the Novotel Batam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Vancouver
Top Contributor
53 reviews 53 reviews
33 hotel reviews
129 helpful votes 129 helpful votes
3 of 5 stars Reviewed October 31, 2011

We were in Batam is Janruary 2010 and decided to check into the Hotel Novetel because of TA reccomendations. For $70 per night we thought that we got a really nice big ,spacious clean room. The room was a solid 3 star complete with a King Bed,LCD TV,bar fridge and a nice big, clean spacious bathroom complete with all the... More 

Was this review helpful? Yes
Novotel1946, Manager at Hotel Novotel Batam, responded to this review

Dear KevandJho, We very much appreciate your comments regarding your stay at the Novotel Batam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Singapore, Singapore
Top Contributor
154 reviews 154 reviews
132 hotel reviews
125 helpful votes 125 helpful votes
4 of 5 stars Reviewed October 23, 2011

I stayed 2 nights in the Novotel in Batam while on a golf weekend. Golf courses are great in Batam and I also experienced Novotel as a well managed hotel. The room is modern and very well equiped, check in and check out is efficient and the Spa is professional and nice. The food in the restaurant is OK, though... More 

Was this review helpful? Yes
Novotel1946, Manager at Hotel Novotel Batam, responded to this review

Dear Valued Traveller, Thank you for posting a review on TripAdvisor and thank you for staying with Novotel Batam. We appreciate your business and pleased to see that you enjoyed our Hotel. We are looking forward to welcoming you back to Batam More 

Singapore, Singapore
Top Contributor
60 reviews 60 reviews
21 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed October 23, 2011

Stayed 2D,1N in Novotel Batam. From the outside, it didn't look like much from the outside. Old facade, outdated design etc. But the rooms inside were surprising modern, well kept and spacious. The breakfast was not bad considering the price we paid. The hotel had an attached spa which was pretty decent for the Singapore Dollars 20 each, we paid... More 

Was this review helpful? Yes 1
Novotel1946, Manager at Hotel Novotel Batam, responded to this review

Dear James Tan, We very much appreciate your comments regarding your stay at the Novotel Batam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Toronto, Canada
Top Contributor
59 reviews 59 reviews
16 hotel reviews
156 helpful votes 156 helpful votes
2 of 5 stars Reviewed October 17, 2011

Novotel being a global brand hotel is expected to provide quality service similar to other Novotel I visited. When I was in Singapore, I decided to swing by Batam since it's the nearest place to visit from Singapore. Unfortunately, the service was poor because there was no coordination with the staff (like driver who will fetch me up at the... More 

Was this review helpful? Yes 4
Novotel1946, Manager at Hotel Novotel Batam, responded to this review

Dear Monsi Serano, We very much appreciate your comments regarding your stay at the Novotel Batam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Johannesburg, South Africa
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 13, 2011

The rooms are clean; they have internet broadband access, and decent food. I've stayed at this hotel (and some of the others in this region) on-and-off for the last 4 years during business trips, and found that this one is nice and quiet, very consistent in their room standards, good service at the reception counter, and decent food in the... More 

Was this review helpful? Yes
Novotel1946, Manager at Hotel Novotel Batam, responded to this review

Dear Carlhenk, We are so glad that you enjoyed your time in Batam and also The Novotel Batam We appreciate your photo's that you took from your room, they turned out great and really highlight how great our facilities. We will let our Receptionist and Laundry team knows that they good service made your stay more pleasant. Thank you for... More 

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Additional Information about Hotel Novotel Batam

Address: Jalan Duyung Sei Jodoh, Riau Islands Province 29432, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Novotel Batam 4*
Number of rooms: 244
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Also Known As:
Novotel Batam
Hotel Accor Batam
Batam Novotel
Hotel Style:
#5 On the Beach Hotel in Batam
#7 Luxury Hotel in Batam

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