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All 64 Batam hotels

Hotel Novotel Batam

4.0 of 5 Hotel   |   Jalan Duyung Sei Jodoh, Riau Islands Province 29432, Indonesia
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Hotel Novotel Batam
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Ranked #19 of 64 hotels in Batam
A recent review
3 of 5 stars Reviewed October 11, 2010
misty16 melbourne
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286 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hotel Novotel Batam
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melbourne
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 11, 2010

After upgrading to an Executive Deluxe Room i was disappointed to find the bedding to be less than average with old, discolored sheets and covers. The room was Ok but not up to the standard that i had expected. It was small with a small TV, bathroom very small, in fact you had to maneuver your way, closing the door... More

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Novotel1946, Manager at Hotel Novotel Batam, responded to this review

Dear Misty16, Thank you for taking the time to tell us about your experience at the Novotel Batam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest... More

Singapore
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed September 11, 2010

The nearest seaport to Novotel Batam Hotel is Harbour By Ferry Terminal. Many taxi touts attempt to offer their services at the Terminal and all along the road to the Hotel. We took about 10-15 minutes to walk to the Hotel. Novotel Batam Hotel offers quality furnishings in every part of the hotel and the room. The hotel is huge... More

Was this review helpful? Yes 2
MasTJ, Manager at Hotel Novotel Batam, responded to this review

Dear Actuarial_Math, Thank you for posting a review on TripAdvisor. Thank you for staying with Novotel Batam. We appreciate your business. I was pleased to see that you enjoyed our Hotel. We are looking forward to your next visit. If you have any further comments or questions, feel free to contact me eam@novotelbatam.com. Until next time, Tri Joko Susanto -... More

singapore
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed June 25, 2010

went with family. hotel staffs is good and helpful. room is clean and big. their swimming pool has strong smell of chloride and musky which i don't think suitable for swimming. this hotel location is good for business and shopper. it has free shuttle bus to a shopping mall but it don't have a free shuttle bus back and it... More

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MasTJ, Manager at Hotel Novotel Batam, responded to this review

Dear Ms. Icly, Thank you for staying with the Novotel batam. We appreciate that you took the time to review our Hotel on TripAdvisor. As we continue to improve our hotels and services, comments like yours provide us with valuable feedback in identifying areas that concern our guests. Again, Thank you for your comments, We hope to see you again... More

Singapore, Singapore
1 review
3 of 5 stars Reviewed May 30, 2010

1) Check in was a breeze - Only thanks to the fact that we beat the crowd - saw many of the passengers from the same ferry later when we were on our way out, waiting for a long time 2) Room - Spacious, roomy, modern and clean (overall) - Looks like it was recently renovated - Glass panel across... More

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MasTJ, General Manager at Hotel Novotel Batam, responded to this review

Dear Catherine, We very much appreciate your comments regarding your stay at the Novotel Batam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More

Singapore
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed May 25, 2010

I was rather excited to get a good deal at agoda, but after my 2-nights stay, it leaves me little wonder in what's the catch. Room: Mattress is very worn out, you could feel the spring with your bare hands. sitting on the edge is impossible. Room has a constant musky smell. Renovation is going on, thus contributed to alot... More

Was this review helpful? Yes
MasTJ, General Manager at Hotel Novotel Batam, responded to this review

Dear Valued Customer, Thank you for taking the time to tell us about your experience at the Novotel Batam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More

Singapore
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 15, 2010

We had Novotel for 2 nights, it was a pleasant journey since Day 1, check-in was smooth, room is early although they had given us an early check-in. Appreciate that. Had asked an ironing board deliver and make-up room and it was excellent.It was deliver quite fast. Swimming pool is small and dirty and it was an hassle to go... More

Was this review helpful? Yes 1
MasTJ, General Manager at Hotel Novotel Batam, responded to this review

Dear Valued Customer, Thank you for taking the time to tell us about your experience at the Novotel Batam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More

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Additional Information about Hotel Novotel Batam

Also Known As:
Novotel Batam
Hotel Accor Batam
Batam Novotel
Address: Jalan Duyung Sei Jodoh, Riau Islands Province 29432, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Best Value Hotel in Batam
#7 Luxury Hotel in Batam
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Novotel Batam 4*
Official Description (provided by the hotel):
The Novotel Batam is a 4 star hotel in the centre of Batam, ideal for business and leisure travellers alike. Only 45 minutes from Singapore by ferry, the hotel is located in a commercial area facing the sea. For our corporate guests, we offer a businesscentre, meeting rooms and WiFi internet access. Also perfect for holidays, guests can take advantage of our pool, health centre, sauna and Kids Club. Enjoy a meal in our restaurant or a relaxing drink in one of our two bars. Parking available. ... more   less 
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