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Hotel Novotel Batam

Jl. Duyung Sei Jodoh, Riau Islands Province 29432, Indonesia
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Hotel Novotel Batam
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Hotel Novotel Batam
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483 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
  • All months
    (483)
  • Mar-May only
    (128)
  • Jun-Aug only
    (96)
  • Sep-Nov only
    (111)
  • Dec-Feb only
    (148)
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1 review
5 of 5 stars Reviewed 5 days ago NEW

Stayed at Novotel Batam while waiting for my ferry the next morning to Singapore. Overall experience was great. The room is spacious and clean. Fast WiFi connection. The breakfast at The Square Restaurant is nice, it was not a wide spread but it's more than enough. All the staff I met are very friendly and helpful, especially Front Desk staff.... More 

Was this review helpful? Yes
FOMH1946, Front Office Manager at Hotel Novotel Batam, responded to this review

Dear Mr/Mrs Ols H, Warmest Greeting from Novotel Batam! We sincerely appreciate you taking the time to inform us of your recent experience and sharing it to TripAdvisor. It is such a pleasure to read your kind comments further to your recent stay at Novotel Batam. I am be very pleased to share your comments about surrounding hotel area with... More 

Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Well apparently it's a 4 star hotel. But it looked like a 3.5 star hotel to me. Decent room. Breakfast was not great. Maybe cos I went on a Monday morning. Spa was okie. Went for a 2 hr massage and it was good. 2 hr traditional massage with oil cos ard S$45.00.

Was this review helpful? Yes
FOMH1946, Front Office Manager at Hotel Novotel Batam, responded to this review

Dear Mr/Ms, Rajangam A, Warmest Greeting from Novotel Batam! We sincerely appreciate you taking the time to inform us of your recent experience and sharing it to TripAdvisor. We wish to extend to you our sincere apologies for the unacceptable service provided of your previous stay such as breakfast qualities. It is through feedback such as yours that we are... More 

Singapore, Singapore
1 review
3 of 5 stars Reviewed 2 weeks ago

The hotel is located less than 5mins by car from the ferry terminal. Room was great but air-con is not very strong. Nothing much to do around the area but luckily the hotel has scheduled shuttle bus to Nagoya hill. Breakfast was quite good. Can give hotel BBQ dinner a miss. Not much variety & not tasty. Can get better... More 

Review collected in partnership with Novotel Hotels

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FOMH1946, Front Office Manager at Hotel Novotel Batam, responded to this review

Dear Valued Guest, Warmest Greetings from Novotel Batam! Thank you for sharing your experience at Novotel Batam through TripAdvisor. We appreciate your feedback and are delighted to hear that you happy with our strategic location which is near harbour bay ferry terminal, breakfast quality and free shuttle bus to several malls around hotel area. I already share your constructive comments... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

2nd visit here and disappointed. Room was ok air con was good but the breakfast was cold and variety was little. :( the bathroom shower head water was leaking. However all these, service was good. Hope to see more improvement works done. This is not the Novotel standard that I was expecting.

Was this review helpful? Yes 1
FOMH1946, Front Office Manager at Hotel Novotel Batam, responded to this review

Dear Valued Guest, Warmest Greetings from Novotel Batam! Thank you for choosing your second stay at Novotel Batam and for the time and effort taken to inform us and the TripAdvisor readers of your recent experiences regarding your stay at our hotel I very much regret that you felt a bit disappointed about our food quality and leaking shower head.... More 

Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I was there for my birthday trip and wanted a short getaway from Singapore. As i didnt want to travel far, i decided to go Batam instead. I must say the hotel was good but could have been better. The building was located nearby the ferry, within a 10-15 mins journey on taxi or you could actually walk to the... More 

Was this review helpful? Yes
FOMH1946, Front Office Manager at Hotel Novotel Batam, responded to this review

Dear Mr. Muhd Firdaus R, Warmest Greetings from Novotel Batam! Thank you for your encouraging on-line review regarding your recent stay at Novotel Batam. I am thrilled to learn that you had a wonderfull stay and that our team took very good care of your needs. I am be very pleased to share your comments about surrounding hotel area with... More 

Singapore, Singapore
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A nice cozy hotel for a good relax stay. Only issue is that there isn't much eateries around. Unless you have transpiration mean, it would be a challenge to move around without engaging the taxi service which price is fixed and kinda ex for a place in Batam. Another choice is go down the road side for a motor taxi... More 

Was this review helpful? Yes 1
FOMH1946, Front Office Manager at Hotel Novotel Batam, responded to this review

Dear Mr. Jeffrey G, Thank you for taking the time to tell us about your experience at the Novotel Batam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback abot taxi and eateries around... More 

Jakarta, Indonesia
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I was staying for a week, the room is clean and tidy. And break fast menu was so so. They have a barbeque menu during the week end, and it was so delicious with reasonable price. Overall is OK, thanks

Was this review helpful? Yes
FOMH1946, Front Office Manager at Hotel Novotel Batam, responded to this review

Dear Mr. Alayn1807, We very much appreciate your comments regarding your stay at the Novotel Batam. It is always a pleasure to receive positive feedback. I will share your comments about breakfast quality and BBQ dinner with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously... More 

Singapore
Level Contributor
69 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
3 of 5 stars Reviewed June 22, 2015

Was here for 2 nights stay for a retreat with a group of friends. Not quite the "Novotel" we were expecting. The hotel room was tired. There was a foul smell from the carpet which was probably caused by the smoking in the room (although my room was supposed to be non smoking). The carpet didn't feel like it had... More 

Was this review helpful? Yes 1
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