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Hotel Novotel Batam

Jl. Duyung Sei Jodoh, Riau Islands Province 29432, Indonesia
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Hotel Novotel Batam
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489 Reviews from our TripAdvisor Community

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Traveler rating
    74
    202
    149
    41
    23
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109
78
32
112
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
  • All months
    (489)
  • Mar-May only
    (128)
  • Jun-Aug only
    (102)
  • Sep-Nov only
    (111)
  • Dec-Feb only
    (148)
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Jakarta, Indonesia
Level Contributor
3 reviews
5 of 5 stars Reviewed 5 days ago NEW

1. location near harbour bay ferry and nagoya hill shopping center. 2. room ok 3. b'fast ok 4. check in and check out faster, the staff very helpfully and kindness 5. staff friendly, excellent and perfect

Was this review helpful? Yes
FOMH1946, Front Office Manager at Hotel Novotel Batam, responded to this review

Dear Ms. Jenny, We very much appreciate your comments regarding your stay at the Novotel Batam. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve... More 

Beijing
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

Received the review email and here's the complain email I sent out three days ago after checked out, still no reply as of today! booked two room with breakfast, and upon checking in was told I don't have breakfast, and later on checked again still been told the same, no breakfast for the two rooms! I therefore asked my friend... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
FOMH1946, Front Office Manager at Hotel Novotel Batam, responded to this review

Dear Ms. Amber, Thank you for taking the time to tell us about your experience at the Novotel Batam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Allow me to clarify the inconvenience you experienced during your stay in Novotel Batam. First of all, regarding the information of breakfast... More 

Travelers are raving about these Batam hotels

Singapore, Singapore
Level Contributor
230 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Put aside the star ratings, i would stay in this hotel again for the following reasons:- 1. Location is close to the harbour bay ferry terminal and Nagoya Hill Shopping Centre; 2. Location is also near to seafood restaurant 555; 3. The inhouse massage, Mustika, prices are not unreasonable and they provide a variety of massages; 4. The breakfast is... More 

Was this review helpful? Yes
FOMH1946, Front Office Manager at Hotel Novotel Batam, responded to this review

Dear Sir/Madam, We very much appreciate your comments regarding your stay at the Novotel Batam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Surabaya, Indonesia
Level Contributor
55 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed 2 weeks ago

To sum it up, this property looks like any other 3rd class holiday resort. The decor is majestic but old, if this were to be 20 or 30 years ago it would have been the best property but sadly NO this is the 21st century. Staffs are not very well-versed in English other than Bahasa Indonesia, the worst issue is... More 

Was this review helpful? Yes
FOMH1946, Front Office Manager at Hotel Novotel Batam, responded to this review

Thank you for taking the time to tell us about your experience at the Novotel Batam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies especially for all communication break down from our staffs, all delays you have had for amenities of the room and also for the charges from... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Stayed at Novotel Batam while waiting for my ferry the next morning to Singapore. Overall experience was great. The room is spacious and clean. Fast WiFi connection. The breakfast at The Square Restaurant is nice, it was not a wide spread but it's more than enough. All the staff I met are very friendly and helpful, especially Front Desk staff.... More 

Was this review helpful? Yes
FOMH1946, Front Office Manager at Hotel Novotel Batam, responded to this review

Dear Mr/Mrs Ols H, Warmest Greeting from Novotel Batam! We sincerely appreciate you taking the time to inform us of your recent experience and sharing it to TripAdvisor. It is such a pleasure to read your kind comments further to your recent stay at Novotel Batam. I am be very pleased to share your comments about surrounding hotel area with... More 

Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Well apparently it's a 4 star hotel. But it looked like a 3.5 star hotel to me. Decent room. Breakfast was not great. Maybe cos I went on a Monday morning. Spa was okie. Went for a 2 hr massage and it was good. 2 hr traditional massage with oil cos ard S$45.00.

Was this review helpful? Yes
FOMH1946, Front Office Manager at Hotel Novotel Batam, responded to this review

Dear Mr/Ms, Rajangam A, Warmest Greeting from Novotel Batam! We sincerely appreciate you taking the time to inform us of your recent experience and sharing it to TripAdvisor. We wish to extend to you our sincere apologies for the unacceptable service provided of your previous stay such as breakfast qualities. It is through feedback such as yours that we are... More 

Singapore, Singapore
2 reviews
3 of 5 stars Reviewed July 22, 2015

The hotel is located less than 5mins by car from the ferry terminal. Room was great but air-con is not very strong. Nothing much to do around the area but luckily the hotel has scheduled shuttle bus to Nagoya hill. Breakfast was quite good. Can give hotel BBQ dinner a miss. Not much variety & not tasty. Can get better... More 

Review collected in partnership with Novotel Hotels

Was this review helpful? Yes
FOMH1946, Front Office Manager at Hotel Novotel Batam, responded to this review

Dear Valued Guest, Warmest Greetings from Novotel Batam! Thank you for sharing your experience at Novotel Batam through TripAdvisor. We appreciate your feedback and are delighted to hear that you happy with our strategic location which is near harbour bay ferry terminal, breakfast quality and free shuttle bus to several malls around hotel area. I already share your constructive comments... More 

Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 17, 2015

2nd visit here and disappointed. Room was ok air con was good but the breakfast was cold and variety was little. :( the bathroom shower head water was leaking. However all these, service was good. Hope to see more improvement works done. This is not the Novotel standard that I was expecting.

Was this review helpful? Yes 1
FOMH1946, Front Office Manager at Hotel Novotel Batam, responded to this review

Dear Valued Guest, Warmest Greetings from Novotel Batam! Thank you for choosing your second stay at Novotel Batam and for the time and effort taken to inform us and the TripAdvisor readers of your recent experiences regarding your stay at our hotel I very much regret that you felt a bit disappointed about our food quality and leaking shower head.... More 

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