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Hotel Utama

Complex Paradise Centre Blok F, No 1, Riau Islands Province 29444, Indonesia
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1 room 1 guest
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Hotel Utama
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9 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Singapore, Singapore
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed August 18, 2014

Everytime I visit Batam, my family would book a room in this hotel. Its a 3 star hotel but the rooms are beyond clean! Comfortable stay for a family staying over for a few days. There are also the unpleasantness about staying in this hotel. First of all would be the customer service of the staff there. I would rate... More 

Was this review helpful? Yes 5
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed November 24, 2013

Checked in yesterday Sat, 23rd Nov 2013 ), stayed one night, checked out today( 24th Nov 2013 Sun ) at 12noon. I was told it was a 3 star hotel, turned out to be 1 star! Hotel is located near a run down convenient store and mall, but you need to take a taxi which cost me about 40,000 rup... More 

Was this review helpful? Yes 4

Travelers are raving about these Batam hotels

Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed June 18, 2013

Budget hotel with a big room. It houses a Karaoke lounge with private rooms, a massage centre and a restaurant (where your breakfast will be served). The type of hotel you expect for the amount you pay. When inside the room, it looks dated. Need to push hard in order to lock the wooden toilet door. Towels and bedsheets were... More 

Was this review helpful? Yes 3
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 10, 2013

Our agency transfered us to this hotel just a day before our trip. We were rather happy to have a free upgrade from the previous Golden gate (budget) hotel to this three star hotel. The lobby of the hotel is very nice and cosy and there are sofa for us to sit and put our bags while we check in.... More 

Was this review helpful? Yes 1
Singapore, Singapore
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed December 28, 2012

We actually went to Batam without making any prior reservations of any hotel. Unfortunately it was on a weekend and we failed to realise that everywhere would have been fullybooked. Our friend who lived in Batam had to drive us around, looking for a hotel for a night's stay at past 11pm. Hotel Utama was obviously our last destination and... More 

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Level Contributor
143 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
3 of 5 stars Reviewed December 2, 2012

Despite its lack of exterior grandeur, this hotelmprovides dec3nt room, quite clean but oldy, its close distance to batam's business area is a privilege, so for the money you pay, you get your share of quality, not too shabby, just ok to stay unless you r looking for facilities to enjoy in the hotel

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Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed July 3, 2012

Went there with our preschool child...our experience are as follow: Cleanliness:terrible....the bathroom tiles are dirty..water seeps out whenever you use the bathtub and that makes the floor area kinda flooded..if you are not careful enough..you may slip and fall. If there are any beverage spill..they don't bother to clean it...the cups were unwashed...the room floor are dirty(after so called daily... More 

Was this review helpful? Yes 3
Level Contributor
37 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed June 23, 2012

Stayed here with my family and relatives for my mum's birthday. My auntie arranged for us. Nice cozy hotel located near DC mall. I dont fancy that mall as i prefer Nagoya mall instead. But then location was good for all my family members. Hotel is cheap n busy with free internet access all around the hotel. There is massage... More 

Was this review helpful? Yes 3
Singapore, Singapore
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed June 9, 2012

We booked 2 rooms a family suite and a junior suite. Both rooms were simple. There is no swimming pool. Though there is a jucuzzi just 2 both separated from each other male in a room and female in the other. We were given just 2 breakfast coupons for the family room and 2 for the junior room. Though the... More 

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