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All 71 Batam hotels

Pacific Palace Hotel

3.5 of 5 Hotel   |   Jln Duyung Sei Jodoh, Riau Islands Province 29432, Indonesia
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Pacific Palace Hotel
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Ranked #26 of 71 Hotels in Batam
A recent review
4 of 5 stars Reviewed January 20, 2014
Lee N Singapore
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109 reviews from our community

Traveler rating
    13
    39
    36
    11
    10
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18
26
5
11
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Indonesian first
  • Japanese first
  • Any
English first
There are newer reviews for Pacific Palace Hotel
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1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 8, 2014

This hotel charge everything in full byt their service is so poor and they send their extra bed after 12hr later..requested at 12pm and item send at 12 midnight..how ridiculous this place could be..zero check in here again. TRULY DISSAPOINTED...

Was this review helpful? Yes 5
Singapore
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed January 20, 2014

For me everything was ok... been here many times already but this my first time to write review in here... first about breakfast and room was nice...i like it.. but i was disappointed about dim sum buffet on sunday.. the fried wanton and the vietnam spring roll the smell is like a bit fusty or the skin is not fresh...... More

Was this review helpful? Yes 6
Singapore River, Singapore
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 13, 2014

Brought 45pax of friends and residents on two trips to Batam, and 260pax again, on the third trips. On two occassions (during our first two trips), we stayed at the Pacific Palace Hotel, known to many of the guests as the "Cruise" Hotel, and at the Golden View on our last. The Pacific Palace Hotel, was favourite choice, to the... More

Was this review helpful? Yes 1
Singapore, null, Singapore
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 1, 2014

Stayed here for the second time, and enjoyed it. Despite some of the negative reviews I have read, I found the place to be good. Staff are friendly & courteous, although the hotel taxi services are definitely more expensive than usual rates, the taxis are 7 seaters, and very comfortable. My room was clean but one of the lamp was... More

Was this review helpful? Yes 3
Singapore, Singapore
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 29, 2013

a short trip with family,sibling and niece n nephew..wonderful experience..was at first afraid of the negative reviews but once u step in its a whole different feeling..nice clean n spacious rooms..transport is safe by the hotels taxi to any destination and a wide selection good buffet western and local food..wats best is the kids n youngsters love is the pool... More

Was this review helpful? Yes 2
Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 21, 2013 via mobile

A nite stay at Pacific Palace with husband and my 3yo son..we purchased thru deals.com for a 3D2N stay at this hotel + another in Bintan... Pleasant stay with very clean room and basic toiletries... I was blown away by the pool..! One big pool, a bb pool, a freezing cold pool and a super hot tub are all within... More

Was this review helpful? Yes 1
Singapore, Singapore
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 25, 2013

I had a 2D1N stay over at Pacific Palace Hotel with my gf, D, after following a tour group in the morning. We arrived at the hotel in the afternoon about 1pm on Sunday (Batam time) I was attracted by its big rotating door at the entrance of the hotel. We were asked to deposit an amount of SGD50 when... More

Was this review helpful? Yes 5
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 29, 2013 via mobile

I stayed there on 10 oct -11 Oct. Hotel with grand lobby setting. I was having a lot of problems and hassle frm jakarta due to flight delays and stranded in jkt airport for 9 hours and finally reached the hotel about 8pm and was so tired. The front office staff was pleasant except for this male guest services baldy... More

Was this review helpful? Yes
Singapore
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed October 21, 2013

The first impression of the hotel when we stepped in was spacious. The staff at the reception was helpful. However, when we went to the room, to my horror, there were cockroaches. For just barely 2 hours in the hotel, my husband and I killed at least 2 big ones and 8 small ones in the room. Called the reception... More

Was this review helpful? Yes 5
Sydney, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 11, 2013

Odd looking place but inside looks just like a normal hotel. Beautiful and impressive lobby. The girls at the front desk are charming and helpful. The swim pool was out of action for renovation. :-( I had to turn off the A/C because it was blowing in cigarette smoke from somewhere else in the building. The place has seen better... More

Was this review helpful? Yes 1
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Additional Information about Pacific Palace Hotel

Address: Jln Duyung Sei Jodoh, Riau Islands Province 29432, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Pacific Palace Hotel 3.5*
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Also Known As:
Pacific Palace Batam
Pacific Palace Hotel Batam

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