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Pacific Palace Hotel

Jln Duyung Sei Jodoh, Riau Islands Province 29432, Indonesia
Hotel amenities
Pacific Palace Hotel
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Ranked #32 of 77 Hotels in Batam
A recent review
3 of 5 stars Reviewed August 17, 2014
Robin A SG
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123 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Pacific Palace Hotel
See the most recent reviews
SG
Contributor
19 reviews 19 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed August 17, 2014

this is my third stay there, overall a average hotel with friendly staff. i like this place cause it is near to the ferry and do not need a cab to reach to the hotel. deco in room were average and hotel is getting old. Breakfast is average and the Chinese restaurant golden palace serve cheap and authentic Chinese food.... More 

Was this review helpful? Yes 3
Singapore, Singapore
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed August 12, 2014 via mobile

staff was polite, check-in fast too. We dunno abt Brkft cause we skipped it but we extended our check-out time ! was very pleased to be given a room on the 8th floor facing pool (thou was a ted noisy when some kids play) ... but it's perfect for a relax stay ;) will stay again

Was this review helpful? Yes 2
Singapore, Singapore
Top Contributor
57 reviews 57 reviews
12 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed July 22, 2014

I stayed here for one night as part of a Groupon Batam shopping tour. Check in was smooth and I deposited SGD$50 at the reception. The room was overlooking the swimming pool and was pleasant. No complaints about noise or what. Breakfast was also ok. There is a food court behind the hotel with cheap seafood. My husband and I... More 

Was this review helpful? Yes 1
Singapore, Singapore
Top Contributor
316 reviews 316 reviews
66 hotel reviews
160 helpful votes 160 helpful votes
2 of 5 stars Reviewed July 4, 2014

The hotel had an interesting design. But inside, it was not so nice. Rooms were small and the bathroom even smaller. Carpet was old and had some weird stains on it. The staff insisted that we place our deposit in SGD but when i told him i only had IDR he was rather reluctant to take it. Not a good... More 

Was this review helpful? Yes 2
Batam, Indonesia
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed June 21, 2014

From the outside the hotel seems in a poor conditions. At the car park the staff is not friendly and ask us 3 times the standard price in batam to park. The staff at the pacific club was not nice. As soon as we arrive at our table a drug dealer ask us if we wanted extasy. The music in... More 

Was this review helpful? Yes 3
Singapore, null, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 9, 2014

Hotel is quite good, but unfortunately location is not so convenience. Room are quite big with a standard bathroom facilities. Wifi only available in he lobby area & Only serve LAN in room. Breakfast choice also limited.

Was this review helpful? Yes 1
Singapore
Contributor
15 reviews 15 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed May 14, 2014

Managed to get a reservations at this hotel. I had seen photos of this hotel and wanted to know whether what I saw in photos was truly the real thing. The hotel is shaped like a ship but instead of being in the sea or on water it is on dry land. My cabin (superior room with queen size bed)... More 

Was this review helpful? Yes 8
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 6, 2014

For me,the hotel was average only.the service was ok,first night at there I was told the receptionist I want to make a change for my room to superior,they don't allowed us until we ask to call the manager,eventho I was tell them I want to pay extra..the wifi at hotel are really sucks..only available at the lobby,also very hard the... More 

Was this review helpful? Yes 2
Singapore, Singapore
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 1, 2014

My friends & I have been staying at the Pacific Palace every 2 - 3 months in a year since 2012. Our main purpose to Batam is to have our massage at the hotel. After lapsing for a year, we went recently on 29 March 2014 but no rooms were available hence, we stayed at the opposite hotel, Novotel, but... More 

Was this review helpful? Yes 3
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed February 8, 2014

This hotel charge everything in full byt their service is so poor and they send their extra bed after 12hr later..requested at 12pm and item send at 12 midnight..how ridiculous this place could be..zero check in here again. TRULY DISSAPOINTED...

Was this review helpful? Yes 6
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