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All 64 Batam hotels

Pacific Palace Hotel

3.5 of 5 Hotel   |   Jln Duyung Sei Jodoh, Riau Islands Province 29432, Indonesia
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Pacific Palace Hotel
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Ranked #22 of 64 hotels in Batam
A recent review
3 of 5 stars reviewed 2 weeks ago
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101 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Indonesian first
  • Japanese first
  • Any
English first
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

For me,the hotel was average only.the service was ok,first night at there I was told the receptionist I want to make a change for my room to superior,they don't allowed us until we ask to call the manager,eventho I was tell them I want to pay extra..the wifi at hotel are really sucks..only available at the lobby,also very hard the... More

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Singapore, Singapore
2 reviews
4 of 5 stars Reviewed 3 weeks ago

My friends & I have been staying at the Pacific Palace every 2 - 3 months in a year since 2012. Our main purpose to Batam is to have our massage at the hotel. After lapsing for a year, we went recently on 29 March 2014 but no rooms were available hence, we stayed at the opposite hotel, Novotel, but... More

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1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 8, 2014

This hotel charge everything in full byt their service is so poor and they send their extra bed after 12hr later..requested at 12pm and item send at 12 midnight..how ridiculous this place could be..zero check in here again. TRULY DISSAPOINTED...

Was this review helpful? Yes 4
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed January 20, 2014

For me everything was ok... been here many times already but this my first time to write review in here... first about breakfast and room was nice...i like it.. but i was disappointed about dim sum buffet on sunday.. the fried wanton and the vietnam spring roll the smell is like a bit fusty or the skin is not fresh...... More

Was this review helpful? Yes 3
Singapore River, Singapore
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 13, 2014

Brought 45pax of friends and residents on two trips to Batam, and 260pax again, on the third trips. On two occassions (during our first two trips), we stayed at the Pacific Palace Hotel, known to many of the guests as the "Cruise" Hotel, and at the Golden View on our last. The Pacific Palace Hotel, was favourite choice, to the... More

Was this review helpful? Yes 1
Singapore, null, Singapore
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 1, 2014

Stayed here for the second time, and enjoyed it. Despite some of the negative reviews I have read, I found the place to be good. Staff are friendly & courteous, although the hotel taxi services are definitely more expensive than usual rates, the taxis are 7 seaters, and very comfortable. My room was clean but one of the lamp was... More

Was this review helpful? Yes 1
Singapore, Singapore
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 29, 2013

a short trip with family,sibling and niece n nephew..wonderful experience..was at first afraid of the negative reviews but once u step in its a whole different feeling..nice clean n spacious rooms..transport is safe by the hotels taxi to any destination and a wide selection good buffet western and local food..wats best is the kids n youngsters love is the pool... More

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Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 21, 2013 via mobile

A nite stay at Pacific Palace with husband and my 3yo son..we purchased thru deals.com for a 3D2N stay at this hotel + another in Bintan... Pleasant stay with very clean room and basic toiletries... I was blown away by the pool..! One big pool, a bb pool, a freezing cold pool and a super hot tub are all within... More

Was this review helpful? Yes 1
Singapore, Singapore
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 25, 2013

I had a 2D1N stay over at Pacific Palace Hotel with my gf, D, after following a tour group in the morning. We arrived at the hotel in the afternoon about 1pm on Sunday (Batam time) I was attracted by its big rotating door at the entrance of the hotel. We were asked to deposit an amount of SGD50 when... More

Was this review helpful? Yes 4
1 review
5 of 5 stars Reviewed October 29, 2013 via mobile

I stayed there on 10 oct -11 Oct. Hotel with grand lobby setting. I was having a lot of problems and hassle frm jakarta due to flight delays and stranded in jkt airport for 9 hours and finally reached the hotel about 8pm and was so tired. The front office staff was pleasant except for this male guest services baldy... More

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Additional Information about Pacific Palace Hotel

Also Known As:
Pacific Palace Batam
Pacific Palace Hotel Batam
Address: Jln Duyung Sei Jodoh, Riau Islands Province 29432, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #22 of 64 hotels in Batam
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Pacific Palace Hotel 3.5*
Official Description (provided by the hotel):
The uniquely ship building with the Greek mythology interior design is now standing and determined to offer world class facilities and services. Hotel is just 5 minutes from Harbourbay ferry terminal and 35 minutes from Hang Nadim International Airport, with an easy access to major shopping area. With large grounds, totaling 11 hectares, in central business area, Pacific Palace Hotel features 180 Guestrooms with 61 Superior rooms, 57 Deluxe rooms, 44 Executive rooms, 17 Suites and 1 Presidential Suites to offer different living experience to support your business and your family trip. ... more   less 
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