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Singgasana Hotel Surabaya

Gunungsari Street, Surabaya 60224, Indonesia
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Singgasana Hotel Surabaya
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Singgasana Hotel Surabaya
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82 reviews from our community

Traveler rating
    12
    51
    10
    3
    6
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22
12
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29
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bali
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

spend a night here with family in their Executive Deluxe Room, the room was clean and good lay out despite the aging product. Large swimming pool and breathtaking greenery inside the premises. Should have stayed min 2 nights so we can really experience the hotel while in Surabaya. Location bit off the city center but really worth a while to... More 

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Den Haag
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Resort hotel that could take a bit (bathrooms) of refurbishment. Excellent rooms. Great breakfast. Very large pool. Very nice and fresh cuisine with in garden restaurant. Amazing very friendly staff. This will be my number one choice for my next trip to Surabaya. And last but not least I can not imagine one other place in the world that offers... More 

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Jakarta, Indonesia
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed March 4, 2015

What a day. My colleages here Already booked a room here. I came at 9.30pm. The loby is dark. I guess There's some problem with electricity, and genset is not working. Can't checked in until 10.15 pm. After waiting for 45 mins, reception gave me room #418, (open the room with master key, since electricity wasn't working yet. Found out... More 

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info_singgasana, General Manager at Singgasana Hotel Surabaya, responded to this review

Dear Mrs. Juju_ajah Thank you for staying with us and we appreciate your kind comments. I have shared your comments with all concerns and allow appropriate action to be taken. I was certainly disappointing to hear your experience. I do however value your comments as these enable us to maintain the standards you expect from Singgasana Hotel Surabaya. Please accept... More 

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 20, 2015

We went there for big family vacation (BIG!). The lobby looks great with lots of crafted wooden ornaments. People are nice & polite. Then we saw the huge swimming pool. It was just perfect! There's smaller one for toddlers next to it. They also have a fitness center, tiny but definitely OK. However the person in charge are not really... More 

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Brisbane, Queensland, Australia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 16, 2015

Nice hotel with great service and staff. Very reasonable price for spacious and clean rooms and (mostly) great atmosphere. Massive pools, in room / poolside massages are also a nice addition. Food portions are small to Western standards and can take long to prepare. HOWEVER, the biggest let down is their treatment of animals. The hotel houses several animals around... More 

Was this review helpful? Yes 2
Surabaya, Indonesia
Top Contributor
287 reviews 287 reviews
63 hotel reviews
139 helpful votes 139 helpful votes
4 of 5 stars Reviewed December 29, 2014

We perfectly booking this hotel bu hotelquickly and get a best price around USD 30 room only When we checking in it's probably quite but they are slow response, i don't know what they doing but the guy in front office busy with pick up a call and the lady clicking the computer with nothing to do. And they ask... More 

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info_singgasana, General Manager at Singgasana Hotel Surabaya, responded to this review

Dear Mr, Sugiharto Tjiptohardjo Thank you for staying with us and we appreciate your kind comments. I have shared your comments with all concerns and allow appropriate action to be taken. I was certainly disappointing to hear your experience. I do however value your comments as these enable us to maintain the standards you expect from Singgasana Hotel Surabaya. Please... More 

Groningen Province, The Netherlands
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed December 8, 2014

This is a really super hotel, a hidden gem in Surabaya. Lovely pool, grounds and nice rooms. The only thing I didnt like was the water control on the bath/shower. Nice, pleasant and helpful staff. Drinks are expensive though especially beer and alcohol, in line with a five star hotels prices. All in all, I'll definately be back here, really... More 

Was this review helpful? Yes
info_singgasana, General Manager at Singgasana Hotel Surabaya, responded to this review

Dear Mr Richard W Warmest greeting from Singgasana Hotel Surabaya Thank you for staying with us and we appreciate your kind comments. We are looking forward to extend our hospitality to you again. With kind regards, Budhy Guntur Iriansah – General Manager. More 

Bali, Indonesia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 13, 2014

I stayed at singgasana about end of october 2014 attending my friend wedding, im lucky i can experience to stay at this wonderfull place, it was hot day when i visit there,i thougt our room were ready for us but we need to wait about 1 hour to get our room done, it was busy period, im surprise to get... More 

Was this review helpful? Yes
info_singgasana, General Manager at Singgasana Hotel Surabaya, responded to this review

Dear Mrs, Marchelly b Thank you for staying with us and we appreciate your kind comments. I have shared your comments with all concerns and allow appropriate action to be taken. I was certainly disappointing to hear your experience. I do however value your comments as these enable us to maintain the standards you expect from Singgasana Hotel Surabaya. Please... More 

Corryong, Australia
Contributor
15 reviews 15 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 3, 2014

This hotel provides a quiet respite from the hustle and bustle of Surabaya. It is convenient to the airport and the town centre. Staff are friendly and helpful. Rooms are a little tired but clean. It is quiet and the pool is fantastic. A taxi to restaurants in the city is not expensive. A great place for female travellers or... More 

Was this review helpful? Yes 1
info_singgasana, General Manager at Singgasana Hotel Surabaya, responded to this review

Dear Mrs Jojo Warmest greeting from Singgasana Hotel Surabaya Thank you for staying with us and we appreciate your kind comments. We are looking forward to extend our hospitality to you again. With kind regards, Budhy Guntur Iriansah – General Manager. More 

Gold Coast, Queensland
Contributor
14 reviews 14 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 13, 2014

We stayed 4 nights leaving our belongings in the room whilst going to Mt Bromo. The hotel outdoor surrounds are very lovely with a lovely pool area. Rooms are nicely decorated with good strength wifi in all areas. Even though there are different eating areas they have the same menu which is well priced but drinks are more expensive than... More 

Was this review helpful? Yes
info_singgasana, General Manager at Singgasana Hotel Surabaya, responded to this review
Google Translation

Yth. Bapak / Ibu Millikid, Terima kasih atas kepercayaan Anda memilih Singgasana Hotel Surabaya sebagai tempat menginap bagi Anda. Kami... More 

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