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Singgasana Hotel Surabaya

Gunungsari Street, Surabaya 60224, Indonesia
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Singgasana Hotel Surabaya
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96 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Surabaya, Jawa Timur, Indonesia
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I live here in Surabaya, and i spending my time here, they have the best view and theme, it's like i'm not in Surabaya anymore. For me, this hotel is the best runaway from stress. They have a very nice and clean swimming pool, poolside bar, spa place next to the swimming pool and the hotel surrounded by a very... More 

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Surabaya, Indonesia
Level Contributor
65 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed June 5, 2015

I was impressed with the sheer size of land being occupied by this hotel, especially because it is located in the middle of Surabaya. However, that impression was soon gone when I start to look in more detail on the facilities, because those are started to faded and falling apart. Apparently they don't have enough people to maintain this hotel... More 

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Singapore, Singapore
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 4, 2015

Me and my friends checked in for a night at Surabaya, after our trip to Mount Bromo. We were surprised by the hotel ambience. It looked royal , with all the wood work and open spaces. The pool is the biggest I have ever seen it hotels.The rooms were neat and good.It seems this hotel was there for some time,... More 

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1 review
1 of 5 stars Reviewed May 16, 2015

surabaya, 00.45 pm i'm still waiting for almost 2 hours for my last night reservation... and till now the room still not ready.... there's no welcome drink... there's no smile.... better changed your FO desk officers la...

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Travelers are raving about these Surabaya hotels

Beijing Region, China
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed May 11, 2015

I love the atmosphere of the hotel, the hospitality of the staff and an artistic atmosphere of this hotel, large swimming pool and a warm, large and spacious gardens with old trees, making the atmosphere a bit spooky, but I like hahaha. In fact, I already stayed in this hotel for more than 6 months while completing the project in... More 

Was this review helpful? Yes 1
Bali
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 3, 2015

spend a night here with family in their Executive Deluxe Room, the room was clean and good lay out despite the aging product. Large swimming pool and breathtaking greenery inside the premises. Should have stayed min 2 nights so we can really experience the hotel while in Surabaya. Location bit off the city center but really worth a while to... More 

Was this review helpful? Yes 1
Den Haag
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed March 26, 2015

Resort hotel that could take a bit (bathrooms) of refurbishment. Excellent rooms. Great breakfast. Very large pool. Very nice and fresh cuisine with in garden restaurant. Amazing very friendly staff. This will be my number one choice for my next trip to Surabaya. And last but not least I can not imagine one other place in the world that offers... More 

Was this review helpful? Yes 1
Jakarta, Indonesia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 4, 2015

What a day. My colleages here Already booked a room here. I came at 9.30pm. The loby is dark. I guess There's some problem with electricity, and genset is not working. Can't checked in until 10.15 pm. After waiting for 45 mins, reception gave me room #418, (open the room with master key, since electricity wasn't working yet. Found out... More 

Was this review helpful? Yes 1
info_singgasana, General Manager at Singgasana Hotel Surabaya, responded to this review

Dear Mrs. Juju_ajah Thank you for staying with us and we appreciate your kind comments. I have shared your comments with all concerns and allow appropriate action to be taken. I was certainly disappointing to hear your experience. I do however value your comments as these enable us to maintain the standards you expect from Singgasana Hotel Surabaya. Please accept... More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed February 20, 2015

We went there for big family vacation (BIG!). The lobby looks great with lots of crafted wooden ornaments. People are nice & polite. Then we saw the huge swimming pool. It was just perfect! There's smaller one for toddlers next to it. They also have a fitness center, tiny but definitely OK. However the person in charge are not really... More 

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Brisbane, Queensland, Australia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed February 16, 2015

Nice hotel with great service and staff. Very reasonable price for spacious and clean rooms and (mostly) great atmosphere. Massive pools, in room / poolside massages are also a nice addition. Food portions are small to Western standards and can take long to prepare. HOWEVER, the biggest let down is their treatment of animals. The hotel houses several animals around... More 

Was this review helpful? Yes 2
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