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Singgasana Hotel Surabaya

Gunungsari Street, Surabaya 60224, Indonesia
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Singgasana Hotel Surabaya
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Singgasana Hotel Surabaya
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87 Reviews from our TripAdvisor Community

Traveler rating
    13
    52
    11
    4
    7
See reviews for
24
13
3
31
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
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  • Indonesian first
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  • Any
English first
  • All months
    (87)
  • Mar-May only
    (24)
  • Jun-Aug only
    (21)
  • Sep-Nov only
    (24)
  • Dec-Feb only
    (18)
All months
1 review
1 of 5 stars Reviewed 2 weeks ago

surabaya, 00.45 pm i'm still waiting for almost 2 hours for my last night reservation... and till now the room still not ready.... there's no welcome drink... there's no smile.... better changed your FO desk officers la...

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Beijing Region, China
Contributor
13 reviews 13 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I love the atmosphere of the hotel, the hospitality of the staff and an artistic atmosphere of this hotel, large swimming pool and a warm, large and spacious gardens with old trees, making the atmosphere a bit spooky, but I like hahaha. In fact, I already stayed in this hotel for more than 6 months while completing the project in... More 

Was this review helpful? Yes 1
Bali
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 3, 2015

spend a night here with family in their Executive Deluxe Room, the room was clean and good lay out despite the aging product. Large swimming pool and breathtaking greenery inside the premises. Should have stayed min 2 nights so we can really experience the hotel while in Surabaya. Location bit off the city center but really worth a while to... More 

Was this review helpful? Yes 1
Den Haag
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 26, 2015

Resort hotel that could take a bit (bathrooms) of refurbishment. Excellent rooms. Great breakfast. Very large pool. Very nice and fresh cuisine with in garden restaurant. Amazing very friendly staff. This will be my number one choice for my next trip to Surabaya. And last but not least I can not imagine one other place in the world that offers... More 

Was this review helpful? Yes 1
Jakarta, Indonesia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 4, 2015

What a day. My colleages here Already booked a room here. I came at 9.30pm. The loby is dark. I guess There's some problem with electricity, and genset is not working. Can't checked in until 10.15 pm. After waiting for 45 mins, reception gave me room #418, (open the room with master key, since electricity wasn't working yet. Found out... More 

Was this review helpful? Yes 1
info_singgasana, General Manager at Singgasana Hotel Surabaya, responded to this review

Dear Mrs. Juju_ajah Thank you for staying with us and we appreciate your kind comments. I have shared your comments with all concerns and allow appropriate action to be taken. I was certainly disappointing to hear your experience. I do however value your comments as these enable us to maintain the standards you expect from Singgasana Hotel Surabaya. Please accept... More 

Travelers are raving about these Surabaya hotels

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 20, 2015

We went there for big family vacation (BIG!). The lobby looks great with lots of crafted wooden ornaments. People are nice & polite. Then we saw the huge swimming pool. It was just perfect! There's smaller one for toddlers next to it. They also have a fitness center, tiny but definitely OK. However the person in charge are not really... More 

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Brisbane, Queensland, Australia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 16, 2015

Nice hotel with great service and staff. Very reasonable price for spacious and clean rooms and (mostly) great atmosphere. Massive pools, in room / poolside massages are also a nice addition. Food portions are small to Western standards and can take long to prepare. HOWEVER, the biggest let down is their treatment of animals. The hotel houses several animals around... More 

Was this review helpful? Yes 2
Surabaya, Indonesia
Top Contributor
311 reviews 311 reviews
70 hotel reviews
153 helpful votes 153 helpful votes
4 of 5 stars Reviewed December 29, 2014

We perfectly booking this hotel bu hotelquickly and get a best price around USD 30 room only When we checking in it's probably quite but they are slow response, i don't know what they doing but the guy in front office busy with pick up a call and the lady clicking the computer with nothing to do. And they ask... More 

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info_singgasana, General Manager at Singgasana Hotel Surabaya, responded to this review

Dear Mr, Sugiharto Tjiptohardjo Thank you for staying with us and we appreciate your kind comments. I have shared your comments with all concerns and allow appropriate action to be taken. I was certainly disappointing to hear your experience. I do however value your comments as these enable us to maintain the standards you expect from Singgasana Hotel Surabaya. Please... More 

Groningen Province, The Netherlands
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed December 8, 2014

This is a really super hotel, a hidden gem in Surabaya. Lovely pool, grounds and nice rooms. The only thing I didnt like was the water control on the bath/shower. Nice, pleasant and helpful staff. Drinks are expensive though especially beer and alcohol, in line with a five star hotels prices. All in all, I'll definately be back here, really... More 

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info_singgasana, General Manager at Singgasana Hotel Surabaya, responded to this review

Dear Mr Richard W Warmest greeting from Singgasana Hotel Surabaya Thank you for staying with us and we appreciate your kind comments. We are looking forward to extend our hospitality to you again. With kind regards, Budhy Guntur Iriansah – General Manager. More 

Bali, Indonesia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 13, 2014

I stayed at singgasana about end of october 2014 attending my friend wedding, im lucky i can experience to stay at this wonderfull place, it was hot day when i visit there,i thougt our room were ready for us but we need to wait about 1 hour to get our room done, it was busy period, im surprise to get... More 

Was this review helpful? Yes
info_singgasana, General Manager at Singgasana Hotel Surabaya, responded to this review

Dear Mrs, Marchelly b Thank you for staying with us and we appreciate your kind comments. I have shared your comments with all concerns and allow appropriate action to be taken. I was certainly disappointing to hear your experience. I do however value your comments as these enable us to maintain the standards you expect from Singgasana Hotel Surabaya. Please... More 

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