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Singgasana Hotel Surabaya

4.0 of 5 Gunungsari Street, Surabaya 60224, Indonesia
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Singgasana Hotel Surabaya
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Singgasana Hotel Surabaya
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76 reviews from our community

Traveler rating
    11
    47
    10
    3
    5
See reviews for
21
11
2
26
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We went there for big family vacation (BIG!). The lobby looks great with lots of crafted wooden ornaments. People are nice & polite. Then we saw the huge swimming pool. It was just perfect! There's smaller one for toddlers next to it. They also have a fitness center, tiny but definitely OK. However the person in charge are not really... More 

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Brisbane, Queensland, Australia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Nice hotel with great service and staff. Very reasonable price for spacious and clean rooms and (mostly) great atmosphere. Massive pools, in room / poolside massages are also a nice addition. Food portions are small to Western standards and can take long to prepare. HOWEVER, the biggest let down is their treatment of animals. The hotel houses several animals around... More 

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Surabaya, Indonesia
Top Contributor
276 reviews 276 reviews
62 hotel reviews
129 helpful votes 129 helpful votes
4 of 5 stars Reviewed December 29, 2014

We perfectly booking this hotel bu hotelquickly and get a best price around USD 30 room only When we checking in it's probably quite but they are slow response, i don't know what they doing but the guy in front office busy with pick up a call and the lady clicking the computer with nothing to do. And they ask... More 

Was this review helpful? Yes
info_singgasana, General Manager at Singgasana Hotel Surabaya, responded to this review

Dear Mr, Sugiharto Tjiptohardjo Thank you for staying with us and we appreciate your kind comments. I have shared your comments with all concerns and allow appropriate action to be taken. I was certainly disappointing to hear your experience. I do however value your comments as these enable us to maintain the standards you expect from Singgasana Hotel Surabaya. Please... More 

Groningen Province, The Netherlands
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed December 8, 2014

This is a really super hotel, a hidden gem in Surabaya. Lovely pool, grounds and nice rooms. The only thing I didnt like was the water control on the bath/shower. Nice, pleasant and helpful staff. Drinks are expensive though especially beer and alcohol, in line with a five star hotels prices. All in all, I'll definately be back here, really... More 

Was this review helpful? Yes
info_singgasana, General Manager at Singgasana Hotel Surabaya, responded to this review

Dear Mr Richard W Warmest greeting from Singgasana Hotel Surabaya Thank you for staying with us and we appreciate your kind comments. We are looking forward to extend our hospitality to you again. With kind regards, Budhy Guntur Iriansah – General Manager. More 

Bali, Indonesia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 13, 2014

I stayed at singgasana about end of october 2014 attending my friend wedding, im lucky i can experience to stay at this wonderfull place, it was hot day when i visit there,i thougt our room were ready for us but we need to wait about 1 hour to get our room done, it was busy period, im surprise to get... More 

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info_singgasana, General Manager at Singgasana Hotel Surabaya, responded to this review

Dear Mrs, Marchelly b Thank you for staying with us and we appreciate your kind comments. I have shared your comments with all concerns and allow appropriate action to be taken. I was certainly disappointing to hear your experience. I do however value your comments as these enable us to maintain the standards you expect from Singgasana Hotel Surabaya. Please... More 

Corryong, Australia
Contributor
15 reviews 15 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 3, 2014

This hotel provides a quiet respite from the hustle and bustle of Surabaya. It is convenient to the airport and the town centre. Staff are friendly and helpful. Rooms are a little tired but clean. It is quiet and the pool is fantastic. A taxi to restaurants in the city is not expensive. A great place for female travellers or... More 

Was this review helpful? Yes 1
info_singgasana, General Manager at Singgasana Hotel Surabaya, responded to this review

Dear Mrs Jojo Warmest greeting from Singgasana Hotel Surabaya Thank you for staying with us and we appreciate your kind comments. We are looking forward to extend our hospitality to you again. With kind regards, Budhy Guntur Iriansah – General Manager. More 

Gold Coast, Queensland
Contributor
14 reviews 14 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 13, 2014

We stayed 4 nights leaving our belongings in the room whilst going to Mt Bromo. The hotel outdoor surrounds are very lovely with a lovely pool area. Rooms are nicely decorated with good strength wifi in all areas. Even though there are different eating areas they have the same menu which is well priced but drinks are more expensive than... More 

Was this review helpful? Yes
info_singgasana, General Manager at Singgasana Hotel Surabaya, responded to this review
Google Translation

Yth. Bapak / Ibu Millikid, Terima kasih atas kepercayaan Anda memilih Singgasana Hotel Surabaya sebagai tempat menginap bagi Anda. Kami... More 

1 review
1 of 5 stars Reviewed June 7, 2014

No proper system No proper internet wifi Very long walking from lobby to the room very less enjoyment compared to other hotels Far from main city Decoration is good We stayed three days but in vein We got it a bit cheeper as we booked from kaha hotel tourism booking

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info_singgasana, General Manager at Singgasana Hotel Surabaya, responded to this review

Dear Sir, Subhashc Thank you for staying with us and we appreciate your kind comments. I have shared your comments with all concerns and allow appropriate action to be taken. I was certainly disappointing to hear your experience. I do however value your comments as these enable us to maintain the standards you expect from Singgasana Hotel Surabaya. Please accept... More 

Melbourne, Australia
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 23, 2014

The grounds of this hotel are surrounded by mosques and dusty bustling streets full of bikes, cars and grimy life. On the way in, as the front gate of the location is passed, the noise and hectic traffic is left behind. Amazing contrast inside. I felt like I was home. Staff are tremendous. The restaurants, rooms, pools and general cleanliness... More 

Was this review helpful? Yes
info_singgasana, General Manager at Singgasana Hotel Surabaya, responded to this review

Dear Mr. Paul, Warmest greeting from Singgasana Hotel Surabaya Thank you for staying with us and we appreciate your kind comments. We are looking forward to extend our hospitality to you again. With kind regards, Budhy Guntur Iriansah – General Manager. More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 21, 2014

I was booking a beautiful room for 4 nights and everything which can go wrong went wrint from the second night. I had a perfect junior suite - luxury flooring - quiet - sophisticated. I was extremely happy to find this place inmidst of this bustling city of surabaya. Its really hard to find a gem like this in the... More 

Was this review helpful? Yes 1
info_singgasana, General Manager at Singgasana Hotel Surabaya, responded to this review

Dear Mr Allthegoodthing Thank you for staying with us and we appreciate your kind comments. I have shared your comments with all concerns and allow appropriate action to be taken. I was certainly disappointing to hear the incident. I do however value your comments as these enable us to maintain the standards you expect from Singgasana Hotel Surabaya. Please accept... More 

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Additional Information about Singgasana Hotel Surabaya

Address: Gunungsari Street, Surabaya 60224, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Singgasana Hotel Surabaya 4*
Number of rooms: 150
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Also Known As:
Singgasana Hotel Surabaya Java
Hotel Style:
#16 Luxury Hotel in Surabaya
#18 Spa Hotel in Surabaya

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