We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mercure Surabaya

Jl Raya Darmo 68-78, Surabaya 60264, Indonesia
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Mercure Surabaya
Professional photos View all
Browse nearby
Mercure Surabaya
Add Photo Write a Review

394 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    70
    214
    86
    15
    9
See reviews for
92
44
46
155
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
  • All months
    (394)
  • Mar-May only
    (108)
  • Jun-Aug only
    (89)
  • Sep-Nov only
    (84)
  • Dec-Feb only
    (113)
All months
Semarang, Indonesia
Level Contributor
252 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I would like to share my recent experience in staying at Mercure Surabaya. Both of me and my wife had arrived at this particular hotel around 10:00 am that morning and proceeded with check-in immediately. The check-in process was quite efficient and the front desk employee who helped me was also very courteous and friendly. Within 10 minutes, both of... More 

Was this review helpful? Yes
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Bapak Bambang S, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Salatiga, Indonesia
Level Contributor
40 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I always stay at this hotel when I was visiting Surabaya. But for me, tonight was so special and thankful. I was so hungry and tired, then I decided to late dinner at Trimurti Restaurant. I ordered a salad and steak, and I was very impressed with the salad portions are so big, the vegetables were so fresh and crispy,... More 

Was this review helpful? Yes
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Bapak Renee Picasso M, We very much appreciate your comments regarding your stay at the Mercure Grand Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the... More 

Surabaya, Indonesia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

good service, nice breakfast, nice new room. No welcome drink. Not available upgrade room use certificate from accor member. noisy water pump in 2nd floor every 6 sec all day long. cannot sleep in 1st day

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear bapak Aziz H, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Banjarmasin, south borneo - indonesia
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

They have new section of building but the sound proof very poor i prefer their old building, still well maintained and the room have bigger space compare to the new one. Service is good. Still one of my top list for Hotel in surabaya to stay with my family

Was this review helpful? Yes
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr/Mrs. J. Cartio, We very much appreciate your comments regarding your stay at the Mercure Grand Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

Level Contributor
6 reviews
6 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

This hotel is located in the major street of Surabaya. Actually it was an old hotel but taken by new investor, they renovated it and the management goes to Accor. So you will get the standard of Accor service (which is very good) The room size just enough for the price they offered. The swimming pool located in the back... More 

Was this review helpful? Yes
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr/Mrs. Rico C, We very much appreciate your comments regarding your stay at the Mercure Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

2 reviews
4 of 5 stars Reviewed June 25, 2015 via mobile

Visit Trimurti Restaurant and ask AYAM BAKAR MADU for dinner, hmmmmm speechless.. Easy acces to Tunjungan Plaza,Taman Bungkul etc Enjoy dinner poolside smoking area, nice and cozy place with home band

Was this review helpful? Yes
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr/Mrs. Dodo H, We very much appreciate your comments regarding your stay at the Mercure Grand Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

1 review
4 of 5 stars Reviewed June 23, 2015

Good service,excellence, proactive & fast response and also good placed for a rest. This hotels is very strategic place at Darmo Street nearby from any where. I'm Satisfied with thus hotel all of their services.

Was this review helpful? Yes
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr/Mrs. Loekman H, We very much appreciate your comments regarding your stay at the Mercure Grand Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

Jakarta
1 review
5 of 5 stars Reviewed June 19, 2015

Nice place to stay The location is not too far from the airport, and very easy to be accessed. Need a little bit attention for a restaurant's attendee, to be more responsive and helpful to the guest. Thank you

Review collected in partnership with this hotel

Was this review helpful? Yes
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr/Mrs. Setyo, We very much appreciate your comments regarding your stay at the Mercure Grand Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Questions? Get answers from hotel staff and past guests. Ask a question

163 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (57)
Viewed
Dining (9)
Viewed
Room/suite (19)
Viewed
Hotel & grounds (5)
Viewed
Pool/beach area (7)
Viewed
Bathroom (3)
Viewed
View from room (2)
Viewed
Other (12)

Management photos: Courtesy of the property manager

Viewed
All management photos (106)
Viewed
Dining (37)
Viewed
Hotel & grounds (12)
Viewed
Room/suite (15)
Viewed
Pool/beach area (6)
Viewed
Business center/function rooms (4)
Viewed
Bathroom (1)
Viewed
Family/play areas (2)
Viewed
Other (29)
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...
Travelers also viewed these Surabaya hotels
0.5 mi away
Grand Darmo Suite
Grand Darmo Suite
#4 of 92 in Surabaya
4.5 of 5 stars 153 reviews
1.2 mi away
Pullman Surabaya City Centre
0.7 mi away
Novotel Surabaya Hotel and Suites
Show Prices
Show Prices
Show Prices
1.0 mi away
G Suites Hotel
G Suites Hotel
#12 of 92 in Surabaya
4.0 of 5 stars 166 reviews
1.4 mi away
Hotel Ciputra World
Hotel Ciputra World
#9 of 92 in Surabaya
4.0 of 5 stars 56 reviews
1.8 mi away
JW Marriott Hotel Surabaya
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay