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Mercure Surabaya

Jl Raya Darmo 68-78, Surabaya 60264, Indonesia
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Mercure Surabaya
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Ranked #22 of 84 Hotels in Surabaya
A recent review
3 of 5 stars reviewed 1 week ago
Elson13 Singapore
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355 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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Gresik
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

It's not my first time to stay at Mecure Surabaya, on my previous stay it was all good, no complaint, so when my friends had a plan to visit Surabaya, i suggest this hotel to them. We booked room separately, i'm through their official website, they were booking through others hotel booking service. We were arrived about 2.45pm and i... More 

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Singapore
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

nice hotel, looks old at the outside but inside is good. however, I am not impressed with the swimming pool. lots of leaves and a little bit dark even during the day. it will be much better if the trees are chopped off.

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Jakarta, Indonesia
1 review
1 of 5 stars Reviewed 2 weeks ago

I was very dissapointed staying at Mercure Surabaya. Booking Name : Agung Prakasa, 9-10 March 2015, room 323. When I came at the first time, I want to use the spoon in the room, but then after I checked, the spoon was not cleaned up/ washed! After that, my AC temperature was very hot, the I asked to the front... More 

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Jakarta, Indonesia
Top Contributor
60 reviews 60 reviews
29 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here on Fri, 6 March 2015 to Sat, 7 March 2015, for business purposes. First, when I arrived at the hotel, I need to bring down my luggage by myself, and then I think the hotel staff will help me to bring all the luggage inside, I was so wrong. I need to bring all the luggage by... More 

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Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 10, 2015

I would not recommend this for a business stay as the wifi was unstable and slow. The reception check-in was slow and unprofessional and the rooms had nothing to boast. Other than the fact that the room was big and spacious, the shower heater was unstable. The water gets very hot in the morning but cold at night. The air... More 

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Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr/Mrs. Bubbledott, Thank you for taking the time to tell us about your experience at the Mercure Mirama Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us.... More 

Jakarta, Indonesia
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 7, 2015

Went here on business trip. The hotel is one of Surabaya old hotel. Even some taxi driver still call this hotel with the old name. Need refreshments. Surrounding already looks weary. But I love the breakfast so much. One thing that was not so nice, a lot of mosquitos in the coffee shop. One night I want to spend sometime... More 

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Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr. Frits C, We very much appreciate your comments regarding your stay at the Mercure Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 21, 2015

I got an assignment to teach for colleagues at back office and front office at the place I work for the region surabaya, i wonder where iam gonna stay..... I was lucky, I was placed at mercure hotel surabaya by the HR Dept, it was memorable experience staying there for fast service, friendly, the rooms are comfortable and well preserved... More 

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Was this review helpful? Yes 1
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr. Moh. Hatta, We very much appreciate your comments regarding your stay at the Mercure Grand Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

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