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Mercure Surabaya

Jl Raya Darmo 68-78, Surabaya 60264, Indonesia
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Mercure Surabaya
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489 Reviews from our TripAdvisor Community

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Jakarta, Indonesia
Level Contributor
12 reviews
7 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

- Already 5th time I stay at this hotel for my bussiness trip @ Surabaya - Located at Jl. Darmo, is a strategic location to reach any location at Surabaya - Standard Room, but very clean & tidy - Various choice of foor for breakfast,

Helpful?
Thank Intan C
surabaya
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

The food was average, so was the service. Location is great...not Central Business District but still in the central area of Surabaya. But the parking space is not large enough, we often hesitate to go here for that reason...especially in rainy season.

Helpful?
Thank eljees
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr. / Ms. Eljees, Thank you for your support towards Mercure Grand Mirama Surabaya. We are very thankful for your review. Very sorry for the inconvenients you had when you visit us in rainy seasons. Hopefully this matter doesn't make our cooperation ends. We will always give our best services and facilities to meet everyone's best expectation. Looking forward... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I have to make credit to trimurti restaurant of Mercure hotel. Special thx to miss Mia and miss darsih. I have make a birthday party of my child at trimurti restaurant. And all happened with a fabulous service. Food : fantastic with, the best Soto Mirama. Service: All the staff fantastic, from the first time I've make a book till... More 

Helpful?
Thank Andry M
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr. Andry M, Allow us to thank you for choosing Mercure Grand Mirama Surabaya as a Birthday Party's place for your boy. Our best wishes for Owen. We surely will give give these informations to our Staffs from Departments concern. We still have a lot to improve in order to be better in the future. Once again thank you... More 

Malang, Indonesia
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

As an Accor Advantage Plus my husband and I are very dissapointed with Mercure Surabaya. The lobby is not neat, the front officers are not really friendly and the worse thing is our room. The furniture are old fashioned. And our bed is terrible. When we sleep on it, it feels like the bed is ready to fall down. The... More 

Helpful?
Thank MyLeandra
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mrs. MyLeandra, Thank you for choosing Mercure Grand Mirama Surabaya during your stay in Surabaya. We would like to apologize to you regarding the several things that happened during your stay at our hotel and made you inconvenient. We assure you to bring these criticisms on board to be discussed by our management and find solutions immediately. Hopefully those... More 

Surabaya
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

smart coice to choose this hotel cause located on strategic place, service was excellent with fast respon, the room very nice n comfortable, also for the breakfast, friendly staff but seems difficult to connect wifi access, almost need unsimple log in

Helpful?
Thank Lux_rois
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr. Rois, Thank you for your support toward Mercure Grand Mirama Surabaya. We are more than happy having you stay with us when you visit Surabaya. It is our pleasure to give the best services and facilities we have to make your stay memorable. We assure you to absolutely forward this information to our management and staff in Department... More 

Malang, Indonesia
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

They called themselves a 4-star Hotel, don't trust them. Their outstanding service is way beyond 5-star. I had beautiful lunch experience in Trimurti Restaurant of Mercure Grand Mirama Surabaya. They offered us Internatiol Buffet Lunch, complete with their live-cooking stations of Soto Mirama Dan Beef Soup. Price? Don't worry, it won't cost you more than $7 per person. (IDR 90,000NETT).... More 

Helpful?
Thank Aviv Z
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr. Aviv Z, Thank you for your support toward Mercure Grand Mirama Surabaya. It is our pleasure to give you the best services and facilities we have to make your period of stay become memorable. We very appreciate your positive reviews from the bottom of our hearts. Surely will pass along this information to our staff in Department concerned,... More 

Perth, Western Australia
Level Contributor
114 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed January 4, 2016

We stayed for four nights, including over New Year and had been kindly upgraded to a suite in the old wing by Trio. The suite was comfortable and certainly let us spread out and enjoy our time in Surabaya. The room overlooked Damo and was quiet, even though the road was busy. It was well serviced for us each day... More 

Helpful?
Thank Fresco09
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr. Fresco09, Thank you for your support toward Mercure Grand Mirama Surabaya. We can not thank you enough for your testimonial. Very appreciate your positive reviews and your suggestions. We will take action for these matters and discuss it with management in order to give better service and serve the guests to the fullest. Hopefully our hotel is still... More 

Bandung
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed January 2, 2016

we were assisted as a priority guest. they provide us a new furnished room in the new building..cozy and modrn romantic room. breakfast was so accor, full of choice including great coffee along with. hadn't have sufficient time to swim, so i didn't know the situation

Review collected in partnership with Accorhotels.com

Helpful?
Thank Ridwan K
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr. Ridwan, Thank you for your support toward Mercure Grand Mirama Surabaya. We are very happy to hear that you like our new room and breakfast menu during your stay. Hopefully we satisfied your needs and meet your expectation with our best services and facilities. Looking forward to seeing you back here at Mercure Grand Mirama Surabaya. Best Regards,... More 

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