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All 76 Surabaya hotels

Mercure Surabaya

4.0 of 5 Hotel   |   Jl Raya Darmo 68-78, Surabaya 60264, Indonesia
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Mercure Surabaya
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Ranked #14 of 76 Hotels in Surabaya
A recent review
3 of 5 stars reviewed 4 weeks ago
Julhandiarso H Jakarta, Indonesia
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319 reviews from our community

Traveler rating
    51
    185
    71
    6
    6
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73
34
40
124
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Jakarta, Indonesia
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Arrived at the hotel around 2pm and found that non-smoking room was not ready. Have to wait for about 1 hour before it was ready. Receptionist tried very hard to have the room ready but still, waiting for one hour is disappointing. Room was at satisfactory level, clean, well equipped. Bathroom was also clean and well prepared. Dim sum at... More

Was this review helpful? Yes
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr. Julhandiarso H, Thank you for taking the time to tell us about your experience at the Mercure Mirama Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More

Surabaya, Jawa Timur, Indonesia
1 review
4 of 5 stars Reviewed September 22, 2014

What remarkable about this hotel is the restaurant, I really like how they serve local food in an original and interesting style. It's also tasty... At breakfast time there was more food varieties in comparison with lunch and dinner. To me this hotel is good for business trip, but not so much if you plan to spend more time enjoying... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr/Mrs. Effi L, We very much appreciate your comments regarding your stay at the Mercure Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More

Solo, Indonesia
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed September 22, 2014

Just one word ; AWESOME!! It is an awesome place to stay. Spacious room, tasty food, nice staff, great service, easy to access location, and affordable price. Price to performance. Worth it! Can't wait for the next stay.

Review collected in partnership with this hotel

Was this review helpful? Yes
Sugito A, Owner at Mercure Surabaya, responded to this review

Dear Mr. Aryo P, We very much appreciate your comments regarding your stay at the Mercure Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More

Amsterdam, The Netherlands
Contributor
13 reviews 13 reviews
12 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed September 1, 2014

I stayed here 1 night during my travels through Java. The hotel was a great place to relax and the staff was very friendly (the English of the staff is above average for this area I think). The gym is also quite nice!

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Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr. SoeradJR, I would like to thank you for choosing Mercure Grand Mirama Surabaya for your stay and share positive comment. I was very delighted to know that you would love to recommend Mercure Grand Mirama Surabaya to anyone who would like to stay in Surabaya city. Your comments on the our staff English, we will follow up and... More

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Additional Information about Mercure Surabaya

Address: Jl Raya Darmo 68-78, Surabaya 60264, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Surabaya 4*
Number of rooms: 125
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Also Known As:
Mercure Surabaya Hotel Surabaya
Mercure Surabaya Java

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