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All 82 Surabaya hotels

Mercure Surabaya

4.0 of 5 Hotel   |   Jl Raya Darmo 68-78, Surabaya 60264, Indonesia
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Mercure Surabaya
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Ranked #20 of 82 Hotels in Surabaya
A recent review
3 of 5 stars reviewed 3 days ago
verdims Jakarta, Indonesia
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347 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I would not recommend this for a business stay as the wifi was unstable and slow. The reception check-in was slow and unprofessional and the rooms had nothing to boast. Other than the fact that the room was big and spacious, the shower heater was unstable. The water gets very hot in the morning but cold at night. The air... More 

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Jakarta, Indonesia
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Went here on business trip. The hotel is one of Surabaya old hotel. Even some taxi driver still call this hotel with the old name. Need refreshments. Surrounding already looks weary. But I love the breakfast so much. One thing that was not so nice, a lot of mosquitos in the coffee shop. One night I want to spend sometime... More 

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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 21, 2015

I got an assignment to teach for colleagues at back office and front office at the place I work for the region surabaya, i wonder where iam gonna stay..... I was lucky, I was placed at mercure hotel surabaya by the HR Dept, it was memorable experience staying there for fast service, friendly, the rooms are comfortable and well preserved... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Denpasar, Indonesia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 5, 2015

Upon check-in was quite hassle-free; but they've stuck me on the 'smoking floor' - because I'd have to wait another 30mins for a room at the 'non-smoking floor'; bear in mind that I checked in at 14.00. Room was OK; the bed-frame is definitely in need of a change; I couldn't turn my body without making a creaking noise on... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
Surabaya
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 4, 2015

The taste of the food in Restaurant ( dinner) not so nice. The chicken was hard. Breakfast is good, the waiters are friendly, but there is one of the waiters ( a woman in breakfast) was not so nice to the guests, she never smile nor helpful. The boys from room-service are helpful. The receptions not professional in giving info... More 

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Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr/Mrs. Anna Ratna: Thank you for taking the time to tell us about your experience at the Mercure Grand Mirama Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important... More 

Senior Contributor
22 reviews 22 reviews
22 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 4, 2015

I stayed there for one night only for doing some business in Surabaya. I came at 10pm. The checkin process was without hassles, only took 4-5 minutes. The room was very clean but I think this hotel should have a better water treatment facility as the water is quite smelly. The breakfast had a good range of types of food... More 

Was this review helpful? Yes 1
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr/Mrs. Aisyah S: We very much appreciate your comments regarding your stay at the Mercure Grand Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

Semarang, Indonesia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 1, 2015

location in the midle of city , so you can esaily go everywhere...reasonable price, good service .... very hospitality staff..nice swimming pool... clean and large enough room ....good quality matras.... various & good quality breakfast menu..a very comfortable lobby ,enjoying live music in the lounge cafe....no doubt , i'll back to this hotel again when travelling to surabaya..no additional breakfast... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr. Handojonata: We very much appreciate your comments regarding your stay at the Mercure Grand Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

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Additional Information about Mercure Surabaya

Address: Jl Raya Darmo 68-78, Surabaya 60264, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Surabaya 4*
Number of rooms: 125
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Also Known As:
Mercure Surabaya Hotel Surabaya
Mercure Surabaya Java
Hotel Style:
#9 Business Hotel in Surabaya
#11 Luxury Hotel in Surabaya

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