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Mercure Surabaya

Jl Raya Darmo 68-78, Surabaya 60264, Indonesia
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Mercure Surabaya
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Mercure Surabaya
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381 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
  • All months
    (381)
  • Mar-May only
    (108)
  • Jun-Aug only
    (76)
  • Sep-Nov only
    (84)
  • Dec-Feb only
    (113)
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2 reviews
4 of 5 stars Reviewed 1 week ago via mobile

Visit Trimurti Restaurant and ask AYAM BAKAR MADU for dinner, hmmmmm speechless.. Easy acces to Tunjungan Plaza,Taman Bungkul etc Enjoy dinner poolside smoking area, nice and cozy place with home band

Was this review helpful? Yes
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr/Mrs. Dodo H, We very much appreciate your comments regarding your stay at the Mercure Grand Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

1 review
4 of 5 stars Reviewed 1 week ago

Good service,excellence, proactive & fast response and also good placed for a rest. This hotels is very strategic place at Darmo Street nearby from any where. I'm Satisfied with thus hotel all of their services.

Was this review helpful? Yes
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr/Mrs. Loekman H, We very much appreciate your comments regarding your stay at the Mercure Grand Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

Jakarta
1 review
5 of 5 stars Reviewed 2 weeks ago

Nice place to stay The location is not too far from the airport, and very easy to be accessed. Need a little bit attention for a restaurant's attendee, to be more responsive and helpful to the guest. Thank you

Review collected in partnership with this hotel

Was this review helpful? Yes
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr/Mrs. Setyo, We very much appreciate your comments regarding your stay at the Mercure Grand Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

malang
Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

for some reason i been in this hotel so many times, the hotel it self it not that superb, but the staff give good service except the security which is not so alert to give some help.the room is abit old, and the bed keep on making noise if you move, the tv is abit to small but they give... More 

Was this review helpful? Yes
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr/Mrs. Daniel: We very much appreciate your comments regarding your stay at the Mercure Grand Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Singapore, Singapore
Level Contributor
79 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We were placed in the new wing. The elevator for this new wing is not yet connected to the ground floor hence need to make a transit on the 2nd floor, go past some meeting rooms. The room feels unfinished. There is no proper curtain, just a thin satin brown cloth hanging too long for the window pane and even... More 

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Jakarta, Indonesia
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 20, 2015

i love this hotel so much. its my first time visited surabaya with my friend an we choose this hotel to stay. the room was very clean and comfort. there is smooking room and non smooking room. i choose non smoking room. the bathroom also very clean.

Was this review helpful? Yes
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr/Mrs. Intan Momo, We very much appreciate your comments regarding your stay at the Mercure Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Kuala Lumpur, Malaysia
Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed May 12, 2015

An inconvenience on my arrival because I had to wait for my room until 3 o'clock but it was gone when the duty manager approached me with an offer welcome drink with his friendly and full attention, named Mr.Rio or Trio. He offered all the facilities of the hotel such as the fitness center, pool, lounge, kinds of restaurant even... More 

Was this review helpful? Yes
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr/Mrs. Saleha Rahim: We very much appreciate your comments regarding your stay at the Mercure Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 26, 2015 via mobile

I love this hotel so much and my second stay at mercure surabaya.This is surely one of the best places I've ever been. Nice restaurant for breakfast, excellent staff and everyone is asking you if you need help with anything especially front desk staff n guest relations. Seriously, this hotel is an example how this business should be. Had a... More 

Was this review helpful? Yes 1
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr/Mrs. George, We very much appreciate your comments regarding your stay at the Mercure Grand Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Jakarta, Indonesia
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed April 17, 2015

For the 1st time i slept at mercure surabaya for some business at this city. For room design very elegant and good looking. For bathroom very clean & smell good. The receptionist very kind to answer any question from guest. They very polite and calm to serve guest. I think for lobby room not so wide... so if there are... More 

Was this review helpful? Yes 1
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr/Mrs. Eko Kurniawan: We very much appreciate your comments regarding your stay at the Mercure Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Seminyak
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 14, 2015

I went to Surabaya in order to have meeting in US embassy which I didn't realize the hotel is quite far from it. I was informed by the hotel staffs that the embassy has been moved and the information I had from google wasn't updated. Anyway, I stay in Mercure hotel just for a night, and I found everything were... More 

Was this review helpful? Yes 1
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr/Mrs. Made Wijaya: We very much appreciate your comments regarding your stay at the Mercure Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

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