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Mercure Surabaya

Jl Raya Darmo 68-78, Surabaya 60264, Indonesia
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1 room 1 guest
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Mercure Surabaya
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406 Reviews from our TripAdvisor Community

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Traveler rating
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    221
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
  • All months
    (406)
  • Mar-May only
    (108)
  • Jun-Aug only
    (100)
  • Sep-Nov only
    (85)
  • Dec-Feb only
    (113)
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Bandung, Indonesia
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

My name is Mrs.hayati Hanafi, I was stayed at room 512, the room so old decorated. Mr Trio is very friendly and helpfull staff. It was a pleasure to chat to the world class reception. The guest relation Ms Widiya have a good smile and friendly. The food in trimurti was outstanding .all in all a very satisfying experiences that... More 

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Kuala Lumpur, Malaysia
Level Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This is my 2nd trip to Surabaya, the 1st being 23 years ago. As I was with a golfing group, this hotel was part of the tour package. Upon entering the hotel, it look old but I was given a room at the new wing which was a bit of a walk from the lobby. My room was brand new... More 

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Jakarta, Indonesia
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is the 1st stay for my whole entire past trip to Surabaya, and I BET gonna be the last. Honestly, a little bit disappointed for one of the world-class hotel chain. However, judging from the building itself, the interior, and the facilities, it was quite a comfortable and satisfying hotel. The room was pretty huge and quite brand new.... More 

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Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr. Marcel R, Thank you for taking the time to tell us about your experience at the Mercure Surabaya. However It is with sincere regret that we note your dissatisfaction with our service and facilities. “Please accept my humble apologies for this inconvenience” I deeply regret that our Service Quality for low battery of our key room was very... More 

Washington dc
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

this hotel has everything one can hope for: the center of the city location,the reasonable price, the good sleep T Only the breakfast is so ordinary that it can be improved a lot if the management is serious. The coffee, for example, tastes bad one day and very bad the next. It seems that the hotel also employs different kind... More 

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Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Bapak Steve Sudjatmiko, Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. I really noted your feedback and i was follow up with the head of department in relation with breakfast & coffee... More 

Level Contributor
4 reviews
4 of 5 stars Reviewed 3 weeks ago

I stayed at the new building. Very good, clean, comfort.. but it's quite difficult to find food. The nearest is pizza hut and mcdonald.. the nreakfast also delicious. Thia hotel is suitable for business people..

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Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr/Mrs. Mentolism, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive your positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Semarang, Indonesia
Level Contributor
268 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
3 of 5 stars Reviewed July 28, 2015

I would like to share my recent experience in staying at Mercure Surabaya. Both of me and my wife had arrived at this particular hotel around 10:00 am that morning and proceeded with check-in immediately. The check-in process was quite efficient and the front desk employee who helped me was also very courteous and friendly. Within 10 minutes, both of... More 

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Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Bapak Bambang S, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Salatiga, Indonesia
Level Contributor
43 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed July 27, 2015

I always stay at this hotel when I was visiting Surabaya. But for me, tonight was so special and thankful. I was so hungry and tired, then I decided to late dinner at Trimurti Restaurant. I ordered a salad and steak, and I was very impressed with the salad portions are so big, the vegetables were so fresh and crispy,... More 

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Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Bapak Renee Picasso M, We very much appreciate your comments regarding your stay at the Mercure Grand Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the... More 

Surabaya, Indonesia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 22, 2015

good service, nice breakfast, nice new room. No welcome drink. Not available upgrade room use certificate from accor member. noisy water pump in 2nd floor every 6 sec all day long. cannot sleep in 1st day

Review collected in partnership with Accorhotels.com

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Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear bapak Aziz H, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Banjarmasin, south borneo - indonesia
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 20, 2015

They have new section of building but the sound proof very poor i prefer their old building, still well maintained and the room have bigger space compare to the new one. Service is good. Still one of my top list for Hotel in surabaya to stay with my family

Was this review helpful? Yes
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr/Mrs. J. Cartio, We very much appreciate your comments regarding your stay at the Mercure Grand Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

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