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All 80 Surabaya hotels

Mercure Surabaya

4.0 of 5 Hotel   |   Jl Raya Darmo 68-78, Surabaya 60264, Indonesia
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Mercure Surabaya
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Ranked #17 of 80 Hotels in Surabaya
A recent review
4 of 5 stars reviewed 5 days ago
Moh-Hatta
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339 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
4 of 5 stars Reviewed 5 days ago NEW

I got an assignment to teach for colleagues at back office and front office at the place I work for the region surabaya, i wonder where iam gonna stay..... I was lucky, I was placed at mercure hotel surabaya by the HR Dept, it was memorable experience staying there for fast service, friendly, the rooms are comfortable and well preserved... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Denpasar, Indonesia
1 review
2 of 5 stars Reviewed 3 weeks ago

Upon check-in was quite hassle-free; but they've stuck me on the 'smoking floor' - because I'd have to wait another 30mins for a room at the 'non-smoking floor'; bear in mind that I checked in at 14.00. Room was OK; the bed-frame is definitely in need of a change; I couldn't turn my body without making a creaking noise on... More 

Review collected in partnership with Accorhotels.com

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Surabaya
1 review
3 of 5 stars Reviewed 3 weeks ago

The taste of the food in Restaurant ( dinner) not so nice. The chicken was hard. Breakfast is good, the waiters are friendly, but there is one of the waiters ( a woman in breakfast) was not so nice to the guests, she never smile nor helpful. The boys from room-service are helpful. The receptions not professional in giving info... More 

Review collected in partnership with Easytobook.com

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Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr/Mrs. Anna Ratna: Thank you for taking the time to tell us about your experience at the Mercure Grand Mirama Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important... More 

Senior Contributor
22 reviews 22 reviews
22 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed there for one night only for doing some business in Surabaya. I came at 10pm. The checkin process was without hassles, only took 4-5 minutes. The room was very clean but I think this hotel should have a better water treatment facility as the water is quite smelly. The breakfast had a good range of types of food... More 

Was this review helpful? Yes
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr/Mrs. Aisyah S: We very much appreciate your comments regarding your stay at the Mercure Grand Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

Semarang, Indonesia
1 review
4 of 5 stars Reviewed 3 weeks ago

location in the midle of city , so you can esaily go everywhere...reasonable price, good service .... very hospitality staff..nice swimming pool... clean and large enough room ....good quality matras.... various & good quality breakfast menu..a very comfortable lobby ,enjoying live music in the lounge cafe....no doubt , i'll back to this hotel again when travelling to surabaya..no additional breakfast... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr. Handojonata: We very much appreciate your comments regarding your stay at the Mercure Grand Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Jakarta
Contributor
11 reviews 11 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

very nice mid-town business hotel, value for money, close proximity to main business area. Swimming pool is small. however, the jacuzzzi whirlpool is nice at the fitness center. must try the Lan Hoa Chinese Resto

Was this review helpful? Yes
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr. Winsat: We very much appreciate your comments regarding your stay at the Mercure Grand Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Jakarta
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed December 21, 2014

This is an overdue review. I visited the Hotel back in October 2013. I stayed here for business purposes. And the impression was perfect. The service was warming, including the staff. The room was fantastic, and the breakfast was also plenty. Even I ordered a food to be sent to the Hotel, and they happily accept and keep it at... More 

Was this review helpful? Yes
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr. Mahameru: We very much appreciate your comments regarding your stay at the Mercure Grand Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Indonesia
Top Contributor
174 reviews 174 reviews
41 hotel reviews
166 helpful votes 166 helpful votes
2 of 5 stars Reviewed December 21, 2014

I heard some good reference about this hotel, so we booked our rooms here. But we are very disappointed. The check in was long and confusing. The 1st receptionist helping us seemed to be in a training, and the 2nd receptionist stepped in and helped us through. We ordered coffee and some danish at the coffee shop. There were 4... More 

Was this review helpful? Yes 1
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr. Ed Henry: Thank you for taking the time to tell us about your experience at the Mercure Grand Mirama Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important... More 

Western Australia, Australia
1 review
5 of 5 stars Reviewed December 7, 2014

I stayed here for 6 days and 5 nights, to avoid mosquitos at parents' home in Kapasan district. It is the only recommended hotel by Accor in Surabaya. Great value for money, excellent service and lovely staff members! It has an outdoor pool, gym, sauna, restaurants, massage centre, foxtel and live bands playing in the evenings. Short travel to the... More 

Was this review helpful? Yes
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr. Felix S, We very much appreciate your comments regarding your stay at the Mercure Grand Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

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Additional Information about Mercure Surabaya

Address: Jl Raya Darmo 68-78, Surabaya 60264, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Surabaya 4*
Number of rooms: 125
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Also Known As:
Mercure Surabaya Hotel Surabaya
Mercure Surabaya Java
Hotel Style:
#8 Business Hotel in Surabaya
#10 Luxury Hotel in Surabaya

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