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Mercure Surabaya

Jl Raya Darmo 68-78, Surabaya 60264, Indonesia
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Mercure Surabaya
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Ranked #23 of 86 Hotels in Surabaya
A recent review
5 of 5 stars reviewed yesterday
georgeg003
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363 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW via mobile

I love this hotel so much and my second stay at mercure surabaya.This is surely one of the best places I've ever been. Nice restaurant for breakfast, excellent staff and everyone is asking you if you need help with anything especially front desk staff n guest relations. Seriously, this hotel is an example how this business should be. Had a... More 

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Jakarta, Indonesia
Contributor
14 reviews 14 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

For the 1st time i slept at mercure surabaya for some business at this city. For room design very elegant and good looking. For bathroom very clean & smell good. The receptionist very kind to answer any question from guest. They very polite and calm to serve guest. I think for lobby room not so wide... so if there are... More 

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Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr/Mrs. Eko Kurniawan: We very much appreciate your comments regarding your stay at the Mercure Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Seminyak
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I went to Surabaya in order to have meeting in US embassy which I didn't realize the hotel is quite far from it. I was informed by the hotel staffs that the embassy has been moved and the information I had from google wasn't updated. Anyway, I stay in Mercure hotel just for a night, and I found everything were... More 

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Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr/Mrs. Made Wijaya: We very much appreciate your comments regarding your stay at the Mercure Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Palembang, Indonesia
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our first stay was for 3 nights then returned after 15 days. You feel welcome with the friendly staff from the Door Girl . The staff at the Front Desk were simply warm, friendly, and pleasant with special mention of Mr TRIO who fits his job . There was always a welcome with the welcome drink and greet warmly. A... More 

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Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr/Mrs. Camelia Safitra: We very much appreciate your comments regarding your stay at the Mercure Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Gresik
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

It's not my first time to stay at Mecure Surabaya, on my previous stay it was all good, no complaint, so when my friends had a plan to visit Surabaya, i suggest this hotel to them. We booked room separately, i'm through their official website, they were booking through others hotel booking service. We were arrived about 2.45pm and i... More 

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Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr./Mrs. Nurul K, Thank you for taking the time to tell us about your experience at the Mercure Mirama Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your suggestion is very appreciated, I already informed to our team to do an action for our check in &... More 

Singapore
Contributor
12 reviews 12 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed March 16, 2015

nice hotel, looks old at the outside but inside is good. however, I am not impressed with the swimming pool. lots of leaves and a little bit dark even during the day. it will be much better if the trees are chopped off.

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Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr/Mrs. Elson 13: Thank you for taking the time to tell us about your experience at the Mercure Mirama Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your suggestion to let know is very appreciated, I already informed to our team to do this, especially at our... More 

Jakarta, Indonesia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 9, 2015

I was very dissapointed staying at Mercure Surabaya. Booking Name : Agung Prakasa, 9-10 March 2015, room 323. When I came at the first time, I want to use the spoon in the room, but then after I checked, the spoon was not cleaned up/ washed! After that, my AC temperature was very hot, the I asked to the front... More 

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Jakarta, Indonesia
Top Contributor
63 reviews 63 reviews
30 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed March 8, 2015

I stayed here on Fri, 6 March 2015 to Sat, 7 March 2015, for business purposes. First, when I arrived at the hotel, I need to bring down my luggage by myself, and then I think the hotel staff will help me to bring all the luggage inside, I was so wrong. I need to bring all the luggage by... More 

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