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All 74 Surabaya hotels

Mercure Surabaya

4.0 of 5 Hotel   |   Jl Raya Darmo 68-78, Surabaya 60264, Indonesia
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Ranked #13 of 74 hotels in Surabaya
A recent review
3 of 5 stars reviewed 4 weeks ago
pRincEssEun Bali
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302 people have reviewed this hotel

Traveler rating
    48
    175
    67
    6
    6
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
Bali
Contributor
16 reviews 16 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is our second stay at Mercure. Service was great. Everyone at the reception was informative and helpful. Considering that it was during a Moslem holiday, some of them worked extra hours and often covered for their colleagues' responsibilities, all with a smile and made you feel special. If you have a status with Le Club, this hotel acknowledges and... More

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Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Princess Seun, I would like to thank you for choosing Mercure Grand Mirama Surabaya for your stay and share positive comment. I was very delighted to know that you would love to recommend Mercure Grand Mirama Surabaya to anyone who would like to stay in Surabaya city. Your comments on the service provided by our staff are most gratifying... More

1 review
5 of 5 stars Reviewed July 2, 2014

It was my third experienced stay in mercure surabaya. All the facilities is good. I always recommended this hotel to my friend and later if come to surabaya, i will choose mercure. Breakfast is good with many choices. The room also good.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr. Iwan C, I would like to thank you for choosing Mercure Grand Mirama Surabaya for your stay and share positive comment. I was very delighted to know that you would love to recommend Mercure Grand Mirama Surabaya to anyone who would like to stay in Surabaya city. Your comments on the service provided by our staff are most... More

Pune, India
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 21, 2014

Well, let me first say that all my staying choices I mostly make based on TRIPADVISOR reviews and after returning from Surabaya today, I decided to write this review immediately. I stayed for 1 night during my business trip to Tuban so as to take the early morning flight. Arrived in hotel around 5 pm in the midst of heavy... More

Was this review helpful? Yes 1
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr. Mukhare, I would like to thank you for choosing Mercure Grand Mirama Surabaya for your stay and share positive comment. I was very delighted to know that you would love to recommend Mercure Grand Mirama Surabaya to anyone who would like to stay in Surabaya city. Your comments on the service provided by our staff are most gratifying... More

Kuala Lumpur, Malaysia
Contributor
20 reviews 20 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 11, 2014

Stayed 2 nights. Beds are comfortable, tv channels have great selection and staffs are nice. Breakfast selection is good. Kids enjoyed their small pool. Wifi is free. Location is ok, quite near to the city centre.

Was this review helpful? Yes 1
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr. Danny, I would like to thank you for choosing Mercure Grand Mirama Surabaya for your stay and share positive comment. I was very delighted to know that you would love to recommend Mercure Grand Mirama Surabaya to anyone who would like to stay in Surabaya city. Your comments on the service provided by our staff are most gratifying... More

Perth, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 13, 2014

We stayed for 8 days and the room was comfortable but unfortunately the fridge in the room is nothing more than a box with a glass door. It doesn't keep anything "cold", only below room temperature even on the maximum setting. Swimming pool average. I've stayed here twice but will probably stay somewhere else next time. The staff are very... More

Was this review helpful? Yes 1
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr. Blake, We would like to thank you for taking the time to complete our Guest Comment following your recent stay at Mercure Grand Mirama Surabaya. We were very sorry to read that you were unhappy with Accor Platinum benefit, moving room and key card challenging. We will take action to prevent such a mistake from happening again. It... More

Kuching, Malaysia
Contributor
12 reviews 12 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 10, 2014 via mobile

We stayed here for just one night on our way back from visiting Bromo. We book 2 rooms but was told they were not avaliable, because a whole floor was vacated due to plumbing problems. We were given a studio suite with 2 extra single beds. We checked in on Saturday evening. At 5am, Sunday morning, we were wide awake... More

Was this review helpful? Yes 1
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr. George, Thank you for taking the time to tell us about your experience at the Mercure Mirama Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your suggestion to let know the guest for car free day is very appreciated, I already informed to our team to... More

Bali, Indonesia
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 4, 2014

Comparing to other hotels I have stayed, Mercure Surabaya is one of Best Value for Money. I am a repeater guest of Mercure Surabaya. As a frequent traveler, I've decided to join Accor Advantage Plus membership since couple of years ago. So far so good, that's why I referenced to some of business collage to join and my families as... More

Was this review helpful? Yes 3
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr. Awie S, I would like to thank you for choosing Mercure Grand Mirama Surabaya for your stay and share positive comment. I was very delighted to know that you would love to recommend Mercure Grand Mirama Surabaya to anyone who would like to stay in Surabaya city. Your comments on the service provided by our staff are most... More

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Additional Information about Mercure Surabaya

Address: Jl Raya Darmo 68-78, Surabaya 60264, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Surabaya 4*
Reservation Options:
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Also Known As:
Mercure Surabaya Hotel Surabaya
Mercure Surabaya Java

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#8 Luxury Hotel in Surabaya #9 Business Hotel in Surabaya
Hotel Class
Official Description (provided by the hotel)
Conveniently situated on the main route through Surabaya, next to consulate and government offices as well as tourist attractions such as the Tugu Pahlawan heroes monument and the Zoo. Ideal for business and leisure travel, boasting easy access to Gubeng railway station and the airport, the Mercure Surabaya hotel features 126 rooms including seven suites with exclusive butler service, two restaurants, coffee lounge, pool bar, three meeting rooms, ballroom, swimming pool, fitness centre and spa. ... more   less 
Number of rooms
125

Questions & Answers

Questions? Get answers from Mercure Surabaya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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