We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 67 Surabaya hotels

Mercure Surabaya

4.0 of 5 Hotel   |   Jl Raya Darmo 68-78, Surabaya 60264, Indonesia
Hotel amenities
Save Saved
You added Mercure Surabaya to your Saves list
Mercure Surabaya
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
73%
Ranked #10 of 67 hotels in Surabaya
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 1 week ago
agarwalsaket Kolkata (Calcutta), India
Write a Review

271 people have reviewed this hotel

Traveler rating
    44
    153
    62
    6
    6
See reviews for
61
29
34
105
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Spanish first
  • Any
English first
Kolkata (Calcutta), India
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Having stayed for just one night, I do not have much to contribute, but whatever little time I spent here, I liked quite a bit. A warm reception, with welcome drink, cooperated well for an early check in. Room was very nice, spacious and cosy with a large window. View from window is also quite nice.Very subtle interior furnishing, great... More

Was this review helpful? Yes
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr. Agarwalsaket, I would like to thank you for choosing Mercure Grand Mirama Surabaya for your stay and shared positive comment. I was very delighted to know that the 1st impression you stayed in Mercure Grand Mirama Surabaya, we really appreciated. Your comments on the service provided by our staff are most gratifying and will be shared with the... More

STRASBOURG
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Its the 4 time that we stay in this hotel, and we will stay in there again when we come back to Surabaya. The staff are friendly and very nice. The hotel is very close to the city center, and not to far from the airport. Its easy to find.

Review collected in partnership with this hotel

Was this review helpful? Yes
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr. Strasbourg, I would like to thank you for choosing Mercure Mirama Surabaya for your stay and shared positive comment. I was very delighted to know that its 4th time alrady you stayed in Mercure Mirama Surabaya, we really appreciated. Your comments on the service provided by our staff are most gratifying and will be shared with the whole... More

Denpasar, Indonesia
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed several times at this hotel, but unsatisfactory service tarnished my stay. I call to housekeeping and ask someone to fix the TV in my room since the connection is not good enough, the flickered pictures disturb my sight. Then i wait for 10 minutes and nobody came to my room and fix the TV's. So I turn... More

Was this review helpful? Yes 1
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr. Renee Picasso M, I would like to thank you for choosing Mercure Grand Mirama Surabaya for your stay and shared positive comment. I was pleased to read that you appreciated of our product and was very delighted to know that you had enjoy your stay. Your comments on the service provided by our staff are most gratifying and... More

Singapore, Singapore
Contributor
18 reviews 18 reviews
17 hotel reviews
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is my second stay in Mercure Surabaya and everything just as great as the previous stay. Friendly and always served with smile Ms Sussi was the one who check in for me and then the duty manager Mr Fasol even went extra mile to help me to buy the local SIM card and sent it personally to my room.... More

Was this review helpful? Yes
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr. Alfred Tan, I would like to thank you for choosing Mercure Mirama Surabaya for your stay and shared positive comment. I was very delighted to know that you would love to recommend Mercure Grand Mirama Surabaya to anyone who would like to stay in Surabaya city. Your comments on the service provided by our staff are most gratifying... More

Jakarta, Indonesia
1 review
5 of 5 stars Reviewed 4 weeks ago

welcome canapes are cute. Breakfast not so special but worth. I bought 2 nights but by own mistake i only spent one night there but it was amazing. Would love to recommend this hotel to anyone who wanna go travel to surabaya city.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Ms. Tasya, I would like to thank you for choosing Mercure Mirama Surabaya for your stay and shared positive comment. I was very delighted to know that you would love to recommend Mercure Grand Mirama Surabaya to anyone who would like to stay in Surabaya city. Your comments on the service provided by our staff are most gratifying and... More

Makassar, Indonesia
Contributor
13 reviews 13 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 5, 2014

I got promotion rate from accord member then I stay here one night before travelling to malang my husband's hometown. We arrive early in the morning before check in time, but they can handle our luggage very well. The hotel near taman bungkul one of garden in surabaya so I walk around the hotel waiting my check in time. The... More

Was this review helpful? Yes
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mrs. Yessy, It has been our great pleasure to welcome you at Mercure Mirama Surabaya and thank you for sharing your feelings about your stay with us. It is feedback such as yours that enables us to reinforce the quality of our service and we really appreciate your constructive comments We hope to have the pleasure of welcoming you... More

Makassar, Indonesia
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 4, 2014

I got very good nite sleep at the hotel's room. It's not luxury enough (I choose standard room, thou) but very neat and clean. I've just heard about guest's complaining while I'm in a line to checking in, that they found a nail (or something sharp) appear from the bed. Fortunately I have never found anything like it untuk the... More

Was this review helpful? Yes
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr. Desiree, It has been our great pleasure to welcome you at Mercure Mirama Surabaya and thank you for sharing your feelings about your stay with us. Regarding proces checking, we have instructed our Front Office Manager to rectify the problem immediately. Rest assured that we will emphasize on training for the comfort of our future guests. It is... More

Jakarta
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 22, 2014

My second stay at the mercure. Overall the hotel is not bad, but has nothing special to offer either. Although the location is pretty central, there's really nothing much to do around the hotel unless you have a car. Taxi was hard to get when I was there, but it was raining and was during rush hours so I can... More

Was this review helpful? Yes
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr. Setyono, Thank you for taking the time to tell us about your experience at the Mercure Mirama Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. About the room musty and point Le Club, I have noted and follow up this matter. At Mercure, we strive to... More

Chennai (Madras), India
Contributor
17 reviews 17 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 22, 2014

Mercure Surabaya Hotel is the excellent choice to stay at Surabaya. Very conveniently located in the city, having all the amenities for the pleasure and business travellers. The Hotel staff are very professional, caring for the customers and ready to assist at any time of the day.They are very polite, smiling and caring.

Was this review helpful? Yes
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr. Sangeedeet, I would like to thank you for choosing Mercure Mirama Surabaya for your stay and shared positive comment. I was very delighted to know that you had comment about Mercure Mirama Surabaya is excellent choice to stay at Surabaya, staff is ready and caring for the customers and ready to assist at any time, polite and smilling.... More

Been to Mercure Surabaya? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Surabaya

Also Known As:
Mercure Surabaya Hotel Surabaya
Mercure Surabaya Hotel
Mercure Surabaya Java
Address: Jl Raya Darmo 68-78, Surabaya 60264, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Surabaya
#7 Business Hotel in Surabaya
#8 Luxury Hotel in Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Surabaya 4*
Official Description (provided by the hotel):
Conveniently situated on the main route through Surabaya, next to consulate and government offices as well as tourist attractions such as the Tugu Pahlawan heroes monument and the Zoo. Ideal for business and leisure travel, boasting easy access to Gubeng railway station and the airport, the Mercure Surabaya hotel features 126 rooms including seven suites with exclusive butler service, two restaurants, coffee lounge, pool bar, three meeting rooms, ballroom, swimming pool, fitness centre and spa. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, Travelocity, Expedia, Orbitz, ACCOR, Tingo, TripOnline SA, Hotels.com and Venere so you can book your Mercure Surabaya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Mercure Surabaya, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.