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Garden Palace Hotel

Jl Yos Sudarso 11, Surabaya 60271 , Indonesia
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Garden Palace Hotel
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Garden Palace Hotel
Garden Palace Hotel
Garden Palace Hotel
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144 reviews from our community

Traveler rating
    32
    60
    34
    13
    5
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27
18
13
48
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Melbourne, Australia
Contributor
11 reviews 11 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The Garden Palace is an older hotel but it was clean, and the lobby and restaurant were impressive. The Cats Pyjamas bar was fun - try the cocktails! However, the pillows were lumpy and our room on the 10th floor had a dinging noise from the traffic lights.

Was this review helpful? Yes 1
Surabaya, Indonesia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 19, 2015

Im already on this hotel, and have several experiences. Well my agent are canceled my book when i have already stay for 4hours and the right resepsion is very helpfull, even i change room into non smoking room, she really nice and helpfull. The security guard very friendly, the most one than others staff. The room is look old, lot... More 

Was this review helpful? Yes 1
Castricum, The Netherlands
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 18, 2015

We've stayed in this hotel for many times during one month. We've travelled all around Indonesia and our home-base was Garden Palace Hotel. Because we've already been here in 2010 we choose this hotel again. We had different rooms, so we've seen a lot of this hotel. All rooms are clean and look proper. The hotel had a renovation during... More 

Was this review helpful? Yes 1
Contributor
17 reviews 17 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed January 7, 2015

We stayed at superior room for 9 nights Pros: + pretty lobby + big room + fast check in/ check out + staff were good + nice view from the room at night + their "bubur ayam" at breakfast spread + the ming court restaurant was great Cons: - overpriced for the room we got. - still got "old" impression... More 

Was this review helpful? Yes 2
Surabaya
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed January 1, 2015

The air conditioner is not cold at all. We are complaining for 3 times and they respond for 2 times only. The bathroom dirty. Surely, we're not coming back to this hotel. The reception staffs are impolite. Also the restaurant's waitress, treated us like a bunch of thieves.

Was this review helpful? Yes 3
1 review
5 of 5 stars Reviewed December 23, 2014

I've stay in this Hotel for 5 nights. Great Hotel, great service & very friendly staffs. The room overall is very nice and the Dim Sum and Hotel Breakfast taste very delicious. Don't forget to try out the Japanese restaurant in the Hotel too. Value for money, will definitely stay here again on my next trip to Surabaya, Indonesia.

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Jakarta, Indonesia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 19, 2014

We checked in late at night and were handled pretty fast by the reception. The hotel room interior looked remodeled and i really can tell it was by some part of the rooms not straightly to its place. The bathroom tasted old but it was alright. The bed was enjoyable and didnt want to leave the bed in the morning... More 

Was this review helpful? Yes 1
Salerno, Italy
Senior Contributor
47 reviews 47 reviews
42 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed December 3, 2014

Been here last june, and was very satisfied. Room was quite big, very clean and confortable, and the restaurants served fine food. Furthermore, it's very centrally located. Would go there again without any doubt.

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Bandung, Indonesia
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 25, 2014

The hotel is centrally located and next to a shopping mall. However, it is now being renovated. If you have a renovated room, you will have a better one. The wifi is OK and also free. Don't forget to have a morning walk to the Mayor Office (Balaikota) located about 400 m away from the hotel.

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Miri, Malaysia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 15, 2014

Old ( about 20 years) but Well maintained business and convention hotel right in the city center and expanding too. Have to be informed if prices quoted for rooms are located in the new wing, else will get an old room and expectations not met. (read comments by other reviewers) Check-in staff courteous and friendly. English speaking staff easy to... More 

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