It was great location in the city. They upgraded my room to royal suite ;). The royal std just like studio type apartment size. Big and luxury. Spa was cheap and good. It's old hotel. The water from the tap was brown colour at first (at the pantry), maybe coz by the rust from the tap.

Hotel staff helpful and courteous. Booked on Agoda where they proudly display Free Wi-Fi What is a travellers pet peeve I know mine is when you get to your room and want to work but spend 30 minutes trying any manner of techniques to connect to wi fi only to be told there is a problem The problem in this... More

We stayed at Garden Palace Hotel for 3 days. They organized banquets for the conference that we held, and it was great. The ballroom was luxurious and built like Roman interior. However we don't like the ballroom that is basically used for wedding party as we considered it was not appropriate with our formal seminar. But we knew that the... More

I love this classic javanese four star hotel for its superb service , location and beautifully appointed lobby and suites , the atmosphere off this hotel is out standing and highly recommended when staying in surabaya , don't hesitate to book here if your budget allows .

one of the great aset this hotel has is its view. located in the center of the city the view is breath taking. although this hotel is abit old but it has been renewed. originally this hotel only had 20 floors but now an additional 10 floor has been add on. this hotel also holds the record of having the... More

Stay in this hotel with my nephew and family of six. It is a surprise that they give us room at the 23rd floor... almost the highest ! The view is amazing, we can even see the Suramadu bridge. Especially at night , with lamps blingking, it is amazing view... The furniture is ok, the service, the amenities, ok. The... More

I stay in this Hotel many years a go, than comeback after many years. Lobby looks more impressive and much bigger reception. Rooms are furnished with new. But they must either forget or did not have enough money to change bathroom tabs and fittings. It must be 50 years old. And doesn't do the job proper, water leaks everywhere in... More

Last week i stayed in this. I was planning to extend. Apparently the security is very very very TERRIBLE. I rent a car and parking it, next in the morning my side mirror is broken. I already complained to the hotel, and theres nothing to do about it. Arghhh ... for you all future guests ... please think twice.

Room is clean and cozy for deluxe room. Enjoyable stay with friendly staff. Old hotel but under renovation now. Have to book direct from Agoda to get free wifi and not through hotel website. Stupid hotel policy. Caution some rooms may not get Wi-Fi connection.