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Garden Palace Hotel

Jl Yos Sudarso 11, Surabaya 60271 , Indonesia
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Garden Palace Hotel
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Garden Palace Hotel
Garden Palace Hotel
Garden Palace Hotel
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154 reviews from our community

Traveler rating
    34
    64
    37
    13
    6
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30
18
15
51
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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Contributor
11 reviews 11 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The room was good The cleanliness was okay But when i came here the aircon was not properly working And the internet was super slow Totally disappointed as i had to work using internet But the food was good The interior of the lobby was like in a castle Close to CBD

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Jakarta, Indonesia
Contributor
18 reviews 18 reviews
18 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My airline company always book this hotel for crew. I've stay here so many time. The hotel looks good, luxurious design, and warm. They provide very good shuttle service. The restaurant and room service menu are worthed. Good taste and the price is suitable. Nice service, especially from Front Office. One thing less, is laundry service, the parfume or chemical... More 

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Jakarta, Indonesia
Top Contributor
71 reviews 71 reviews
36 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed 2 nights during Surabaya visit with my family (4 persons). The location is superb which is in REALLY central. The room is large that able to accomodate 4 persons (2 twin bed + long sofa bed). Will comeback again. Recommended.

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Kuala Selangor, Malaysia, Asia
Contributor
14 reviews 14 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Located nearby Surabaya Plaza & can be reached by walking distance. A few restaurants can find inside the hotel: Japanese, Chinese, western/bar.Tried Japanese food & was lucky enough to be served by Japanese chef. Staffs are nice & kind enough to provide traveling tips in Surabaya. Local food stalls was just beside the street of the hotel. The room was... More 

Was this review helpful? Yes 1
Maastricht, The Netherlands
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

The hotel lobby looks rich and beautiful. We had a room on the 6th floor but as soon as you got out of the elevator you could smell the mold! The hallway looked like an abandoned warehouse with no pictures or plants. The room smelled moldy too so we got an "upgrade" to the 10th floor. The smell was better... More 

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Travelers are raving about these Surabaya hotels

Melbourne, Australia
Contributor
11 reviews 11 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 28, 2015

The Garden Palace is an older hotel but it was clean, and the lobby and restaurant were impressive. The Cats Pyjamas bar was fun - try the cocktails! However, the pillows were lumpy and our room on the 10th floor had a dinging noise from the traffic lights.

Was this review helpful? Yes 1
Surabaya, Indonesia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 19, 2015

Im already on this hotel, and have several experiences. Well my agent are canceled my book when i have already stay for 4hours and the right resepsion is very helpfull, even i change room into non smoking room, she really nice and helpfull. The security guard very friendly, the most one than others staff. The room is look old, lot... More 

Was this review helpful? Yes 2
Castricum, The Netherlands
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 18, 2015

We've stayed in this hotel for many times during one month. We've travelled all around Indonesia and our home-base was Garden Palace Hotel. Because we've already been here in 2010 we choose this hotel again. We had different rooms, so we've seen a lot of this hotel. All rooms are clean and look proper. The hotel had a renovation during... More 

Was this review helpful? Yes 2
Contributor
18 reviews 18 reviews
12 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed January 7, 2015

We stayed at superior room for 9 nights Pros: + pretty lobby + big room + fast check in/ check out + staff were good + nice view from the room at night + their "bubur ayam" at breakfast spread + the ming court restaurant was great Cons: - overpriced for the room we got. - still got "old" impression... More 

Was this review helpful? Yes 2
Surabaya
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed January 1, 2015

The air conditioner is not cold at all. We are complaining for 3 times and they respond for 2 times only. The bathroom dirty. Surely, we're not coming back to this hotel. The reception staffs are impolite. Also the restaurant's waitress, treated us like a bunch of thieves.

Was this review helpful? Yes 3
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