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All 76 Surabaya hotels

Garden Palace Hotel

4.0 of 5 Hotel   |   Jl Yos Sudarso 11, Surabaya 60271 , Indonesia
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Garden Palace Hotel
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Ranked #23 of 76 Hotels in Surabaya
A recent review
3 of 5 stars reviewed 1 week ago
Ainel F Jakarta, Indonesia
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129 reviews from our community

Traveler rating
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    57
    28
    13
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Jakarta, Indonesia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago

We checked in late at night and were handled pretty fast by the reception. The hotel room interior looked remodeled and i really can tell it was by some part of the rooms not straightly to its place. The bathroom tasted old but it was alright. The bed was enjoyable and didnt want to leave the bed in the morning... More 

Was this review helpful? Yes 1
Salerno, Italy
Senior Contributor
46 reviews 46 reviews
42 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Been here last june, and was very satisfied. Room was quite big, very clean and confortable, and the restaurants served fine food. Furthermore, it's very centrally located. Would go there again without any doubt.

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Bandung, Indonesia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

The hotel is centrally located and next to a shopping mall. However, it is now being renovated. If you have a renovated room, you will have a better one. The wifi is OK and also free. Don't forget to have a morning walk to the Mayor Office (Balaikota) located about 400 m away from the hotel.

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Miri, Malaysia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 15, 2014

Old ( about 20 years) but Well maintained business and convention hotel right in the city center and expanding too. Have to be informed if prices quoted for rooms are located in the new wing, else will get an old room and expectations not met. (read comments by other reviewers) Check-in staff courteous and friendly. English speaking staff easy to... More 

Review collected in partnership with this hotel

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2 reviews
3 of 5 stars Reviewed October 25, 2014

Its a hotel priced competitively like other hotels in the area but oh my goodness The bed mattress is terrible! No firmness at all and i ordered a deluxe room with a king size bed and the blur receptionist gave me double single beds for me and my wife! :( Lastly, the receptionist either he is up to no good... More 

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RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this review

Dear Mr. Azlan S, First of all we would like to say thank you for taking time to wrote a feedback during your stay. Please accept our sincere apology for the inconvenience caused due to reservation issue also our staff that not meet your expectation. An action already taken for this mater to improved our services. Hopefully you will give... More 

Jakarta, Indonesia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 20, 2014

Been stayed only for 1 night and a half on the 20th floor (I paid 50% for late check-out at 5 pm the next day) and well, I dunno what to say. I booked an old room, I know it's cheaper compared to the new room (only Rp 450.000 via travel agent), but as a customer, of course I expected... More 

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RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this review

Dear Mr / Mrs. Ifanadzifah, Thank you for providing us with your feedback, really appreciate it and kindly please accept our deepest apology for the inconvenience during your visit. Surely we will investigate and take this feedback seriously, also ensure that it will not happen again in the future. Our hope that all experiences you had will make us to... More 

Singapore, Singapore
Contributor
14 reviews 14 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 8, 2014

This is an excellent hotel. The staff genuinely try to please guests. The Club Room is value for money - very classy and outstanding service. Breakfast is huge. The service staff are super efficient, attentive and always with a broad smile to lighten up your day.

Was this review helpful? Yes 1
RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this review

Dear Mr. Toorex, Thank you for your positive feedback during your stay. I am delighted that you enjoyed the levels of service that we provided. Also thank you for your compliment about our new Royale Club room, really appreciate it. All service staffs are delighted to hear your feedback for super efficient, attentive also for hospitality. Can't wait to serve... More 

Top Contributor
82 reviews 82 reviews
25 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed October 3, 2014

Location: Behind Zangrandi ice-cream place, very close to city hall, restaurants and Grand City Mall & Tunjungan Plaza shopping malls. Close to Surabaya Gubeng train station. Hotel: Friendly attentive concierge, front door, front desk & restaurant staff. Breakfast have variety of western and local Indonesian dishes which are delicious. Cleaning of room is excellent. Rooms: Spacious room and quiet. Fitted... More 

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RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this review

Dear Mr / Mrs. Syeen, Greetings from us ... Thank you for your positive review during your stay. So glad to know that you feel satisfied stay with us. Like usual, we will share this positive feedback to all staff and surely, your feedback are very important for us and we welcoming every feedback for improvement and we always try... More 

Surabaya, Indonesia
Top Contributor
77 reviews 77 reviews
61 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed October 2, 2014

This hotel has been there for almost 30 years, since late 80s thus it can already call itself a legend :) however there was a time when they had seen better days, changes of executives etc thus people tend to neglect them but those days are over Since few years they have done their home works, lots of upgrades and... More 

Was this review helpful? Yes 2
RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this review

Dear Mr / Mrs. Kongco, Warmest greetings from us ... First of all thank you for share your experience during your recent stay with your family. We are delighted to hear that you were satisfied with renovation, staff explanation, new elevators, breakfast buffet also a thematic concept we provided. We sincerely apologize about the drain and the shower, we already... More 

Singapore, Singapore
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 22, 2014

We stayed between 19 Sept 2014 (during Jawa pos Cycling AUDAX) with people from 16 country around the wold. this is very wonderful hotel.The location is absolutely brilliant being less than 500meter from Delta and Grand City the biggest Mall in surabaya All the staff were very nice and helpful. The breakfasts were excellent with a wide selection of hot... More 

Was this review helpful? Yes 5
RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this review

Dear Mr / Mrs. BCLkhairina, Greetings from us .. Thank you for taking time wrote a review on Tripadvisor. So glad that all from us has meet your expectation. Our staff will happy to read this review. As usual, we will posted this review for all staffs. Thank you again for your comment about our Dim Sum menus, very happy... More 

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Additional Information about Garden Palace Hotel

Address: Jl Yos Sudarso 11, Surabaya 60271 , Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Garden Palace Hotel 4*
Number of rooms: 360
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Also Known As:
Garden Palace Hotel Surabaya, Java
Hotel Style:
#10 Business Hotel in Surabaya
#11 Luxury Hotel in Surabaya
#15 Spa Hotel in Surabaya

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