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All 75 Surabaya hotels

Garden Palace Hotel

4.0 of 5 Hotel   |   Jl Yos Sudarso 11, Surabaya 60271 , Indonesia
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Garden Palace Hotel
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Ranked #21 of 75 Hotels in Surabaya
A recent review
5 of 5 stars reviewed 2 weeks ago
Toorex Singapore, Singapore
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115 reviews from our community

Traveler rating
    28
    50
    21
    13
    3
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24
13
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37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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Jakarta, Indonesia
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Been stayed only for 1 night and a half on the 20th floor (I paid 50% for late check-out at 5 pm the next day) and well, I dunno what to say. I booked an old room, I know it's cheaper compared to the new room (only Rp 450.000 via travel agent), but as a customer, of course I expected... More

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Singapore, Singapore
Contributor
14 reviews 14 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is an excellent hotel. The staff genuinely try to please guests. The Club Room is value for money - very classy and outstanding service. Breakfast is huge. The service staff are super efficient, attentive and always with a broad smile to lighten up your day.

Was this review helpful? Yes 1
RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this review

Dear Mr. Toorex, Thank you for your positive feedback during your stay. I am delighted that you enjoyed the levels of service that we provided. Also thank you for your compliment about our new Royale Club room, really appreciate it. All service staffs are delighted to hear your feedback for super efficient, attentive also for hospitality. Can't wait to serve... More

Top Contributor
82 reviews 82 reviews
25 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Location: Behind Zangrandi ice-cream place, very close to city hall, restaurants and Grand City Mall & Tunjungan Plaza shopping malls. Close to Surabaya Gubeng train station. Hotel: Friendly attentive concierge, front door, front desk & restaurant staff. Breakfast have variety of western and local Indonesian dishes which are delicious. Cleaning of room is excellent. Rooms: Spacious room and quiet. Fitted... More

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RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this review

Dear Mr / Mrs. Syeen, Greetings from us ... Thank you for your positive review during your stay. So glad to know that you feel satisfied stay with us. Like usual, we will share this positive feedback to all staff and surely, your feedback are very important for us and we welcoming every feedback for improvement and we always try... More

Surabaya, Indonesia
Top Contributor
64 reviews 64 reviews
54 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel has been there for almost 30 years, since late 80s thus it can already call itself a legend :) however there was a time when they had seen better days, changes of executives etc thus people tend to neglect them but those days are over Since few years they have done their home works, lots of upgrades and... More

Was this review helpful? Yes 2
RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this review

Dear Mr / Mrs. Kongco, Warmest greetings from us ... First of all thank you for share your experience during your recent stay with your family. We are delighted to hear that you were satisfied with renovation, staff explanation, new elevators, breakfast buffet also a thematic concept we provided. We sincerely apologize about the drain and the shower, we already... More

Singapore, Singapore
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed between 19 Sept 2014 (during Jawa pos Cycling AUDAX) with people from 16 country around the wold. this is very wonderful hotel.The location is absolutely brilliant being less than 500meter from Delta and Grand City the biggest Mall in surabaya All the staff were very nice and helpful. The breakfasts were excellent with a wide selection of hot... More

Was this review helpful? Yes 5
RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this review

Dear Mr / Mrs. BCLkhairina, Greetings from us .. Thank you for taking time wrote a review on Tripadvisor. So glad that all from us has meet your expectation. Our staff will happy to read this review. As usual, we will posted this review for all staffs. Thank you again for your comment about our Dim Sum menus, very happy... More

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 7, 2014

Never been stay in here but twice for the restaurant for family dinner. The 'all you can eat' concept is great, great taste, with a bunch of food and drink choices that will drolls you (hahaha), and worth for prices. One thing, dont forget to ask a hotel stamps from the receptionist otherwise they will charge you in a very... More

Was this review helpful? Yes 1
RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this review

Dear Mr / Mrs. rikaplano, Warmest Greetings from us .. Thank you for spending time to wrote a review on Tripadvisor. Very glad to read your feedback about our Green House Kitchen Bistro. We always brings many variety of food, even traditional foods to give more choices to our guests. We looking forward for your next visit and hopefully you... More

Jakarta
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 of 5 stars Reviewed September 6, 2014 via mobile

I stay here for 5 day every month. I love this this hotel, the staff are very polite and helpfull. Especially Ibu Lis The things I dont like from this hotel are people can smoke inside the hotel lobby, in the cafe shop and in breakfast place. And the most important is internet connection, i must complain everymonth when I... More

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RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this review

Dear Mr. Agus. S, Greetings from us ... Thank you for taking time to wrote a review in Tripadvisor. Your honest feedback is really appreciated. Especially that you mentioned about people who smoke at public areas, we accept this feedback and will consider for another solutions, really appreciate your honest feedback. Also about the internet connection, we will take seriously... More

Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 26, 2014

This is my second stay in Garden Palace since a couple of years ago. Surprisingly the front desk staff, Ms Lies still can recognise me, that make me feel comfortable and feel that I should come back again if I need to visit Surabaya next time. The hotel is good and clean. Once again I want to thanks Ms Lies... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this review

Dear Mr / Mrs. CHRISKOH2014, Greetings from us ... First of all thank you for choosing us again during your visit to Surabaya, also for your compliment on our staff, in particular with Mrs. Lies at the Front desk. Please be assured that your comments have been shared already with the teams. We will do our best to maintain our... More

Rotterdam, The Netherlands
Top Contributor
50 reviews 50 reviews
11 hotel reviews
57 helpful votes 57 helpful votes
2 of 5 stars Reviewed August 20, 2014 via mobile

The room is very big. The bathroom has a sink where you can't wash your hands properly, because te water from te tap falls near the edge. Also, the sheet had dirty stains on it. In the hallway it smells like mould.

Was this review helpful? Yes 1
RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this review

Dear Mr / Mrs Midrangetravel, Warmest Greetings from us .. Thank you for taking time to wrote a review during your stay. We are so glad that you feel comfort with our spacious room. But we truly sorry for the inconvenience regarding our sheet. We'll make sure to investigate and will do the standard procedure for this mater. We also... More

England
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 15, 2014

The buffet breakfast is very busy, but a fantastic array of dishes. Nice rooms befitting a 4 star hotel, but note that building work is in progress, although did not hear any noise. Swimming pool not operational. Did not like the location. 2 malls within walking distance, but nothing else. Very friendly staff. Do not use the in-house massage service!

Review collected in partnership with this hotel

Was this review helpful? Yes 3
RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this review

Dear Mr / Mrs Java7, Greetings from us .. Thank you for choosing Garden Palace Hotel Surabaya for your place to stay during your visit to Surabaya. We are so glad to read your comment about our facilities, also staff hospitality, i will share this good feedback to all staff. Unfortunately our rooftop pool is still under renovation and will... More

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Additional Information about Garden Palace Hotel

Address: Jl Yos Sudarso 11, Surabaya 60271 , Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Garden Palace Hotel 4*
Number of rooms: 360
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Also Known As:
Garden Palace Hotel Surabaya, Java

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