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Garden Palace Hotel

Jl Yos Sudarso 11, Surabaya 60271 , Indonesia
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1 room 1 guest
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165 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Surabaya, Indonesia
Level Contributor
88 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Situated in the City Centre. 4 Star hotel. Rooms are very neat and clean. Housekeeping staff are very good, they attend within minutes after the call. Good breakfast options. Overall value for money. Better option in Surabaya.

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Everything is old, the swimming pool is still closed, the first room smelled bad and was falsly given to us. Second room better but same old inventory, only the hallway didnt smell that bad ;) Overall we think its overprized and really overrated they could and should improve!

Was this review helpful? Yes 1

Travelers are raving about these Surabaya hotels

Malang, Indonesia
Level Contributor
4 reviews
5 of 5 stars Reviewed July 14, 2015

We arrived in Surabaya later than we expected and we found out our booked room is already full occupied and only left the room that we didn't want. Tho it takes sometimes on the receptioniest to handle all guests requests (we think they need more people on the lobby tho); they found to manage our request properly. We booked for... More 

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Surabaya, Indonesia
Level Contributor
66 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed June 5, 2015

It is one among very few old hotels in Surabaya that is still survive against all odds and still have lots of loyal guests. I can see the clear reason of it. In opposite of those swarming numbers of new budget hotel with minimalist style, this hotel is still maintaining it's spacious and relatively well furnished room. It's perfectly suitable... More 

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Daniel_TonyWibowo, Director of Sales & Marketing at Garden Palace Hotel, responded to this review

Dear Mr. Rendyas, Warm greetings from Garden Palace Hotel Surabaya Thank you for sharing your experience during stay at Garden Palace Hotel Surabaya. We always try to do our best and improve our service & product to reach the guest satisfaction. We are glad to welcome you in your next visit. Please just let us know if there is anything... More 

Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 25, 2015

The room was good The cleanliness was okay But when i came here the aircon was not properly working And the internet was super slow Totally disappointed as i had to work using internet But the food was good The interior of the lobby was like in a castle Close to CBD

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Jakarta, Indonesia
Level Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 21, 2015

My airline company always book this hotel for crew. I've stay here so many time. The hotel looks good, luxurious design, and warm. They provide very good shuttle service. The restaurant and room service menu are worthed. Good taste and the price is suitable. Nice service, especially from Front Office. One thing less, is laundry service, the parfume or chemical... More 

Was this review helpful? Yes 1
Jakarta, Indonesia
Level Contributor
77 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed May 18, 2015

We stayed 2 nights during Surabaya visit with my family (4 persons). The location is superb which is in REALLY central. The room is large that able to accomodate 4 persons (2 twin bed + long sofa bed). Will comeback again. Recommended.

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Kuala Selangor, Malaysia, Asia
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed April 30, 2015

Located nearby Surabaya Plaza & can be reached by walking distance. A few restaurants can find inside the hotel: Japanese, Chinese, western/bar.Tried Japanese food & was lucky enough to be served by Japanese chef. Staffs are nice & kind enough to provide traveling tips in Surabaya. Local food stalls was just beside the street of the hotel. The room was... More 

Was this review helpful? Yes 1
Maastricht, The Netherlands
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed April 28, 2015

The hotel lobby looks rich and beautiful. We had a room on the 6th floor but as soon as you got out of the elevator you could smell the mold! The hallway looked like an abandoned warehouse with no pictures or plants. The room smelled moldy too so we got an "upgrade" to the 10th floor. The smell was better... More 

Was this review helpful? Yes 2
Melbourne, Australia
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed March 28, 2015

The Garden Palace is an older hotel but it was clean, and the lobby and restaurant were impressive. The Cats Pyjamas bar was fun - try the cocktails! However, the pillows were lumpy and our room on the 10th floor had a dinging noise from the traffic lights.

Was this review helpful? Yes 2
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