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All 74 Surabaya hotels

Garden Palace Hotel

4.0 of 5 Hotel   |   Jl Yos Sudarso 11, Surabaya 60271 , Indonesia
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69%
Ranked #20 of 74 Hotels in Surabaya
A recent review
5 of 5 stars reviewed yesterday
BCLKhairina Singapore, Singapore
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108 reviews from our community

Traveler rating
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    3
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21
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34
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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Singapore, Singapore
2 reviews
5 of 5 stars Reviewed yesterday NEW

We stayed between 19 Sept 2014 (during Jawa pos Cycling AUDAX) with people from 16 country around the wold. this is very wonderful hotel.The location is absolutely brilliant being less than 500meter from Delta and Grand City the biggest Mall in surabaya All the staff were very nice and helpful. The breakfasts were excellent with a wide selection of hot... More

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2 reviews
4 of 5 stars Reviewed 2 weeks ago

Never been stay in here but twice for the restaurant for family dinner. The 'all you can eat' concept is great, great taste, with a bunch of food and drink choices that will drolls you (hahaha), and worth for prices. One thing, dont forget to ask a hotel stamps from the receptionist otherwise they will charge you in a very... More

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RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this review

Dear Mr / Mrs. rikaplano, Warmest Greetings from us .. Thank you for spending time to wrote a review on Tripadvisor. Very glad to read your feedback about our Green House Kitchen Bistro. We always brings many variety of food, even traditional foods to give more choices to our guests. We looking forward for your next visit and hopefully you... More

Jakarta
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

I stay here for 5 day every month. I love this this hotel, the staff are very polite and helpfull. Especially Ibu Lis The things I dont like from this hotel are people can smoke inside the hotel lobby, in the cafe shop and in breakfast place. And the most important is internet connection, i must complain everymonth when I... More

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RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this review

Dear Mr. Agus. S, Greetings from us ... Thank you for taking time to wrote a review in Tripadvisor. Your honest feedback is really appreciated. Especially that you mentioned about people who smoke at public areas, we accept this feedback and will consider for another solutions, really appreciate your honest feedback. Also about the internet connection, we will take seriously... More

Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

This is my second stay in Garden Palace since a couple of years ago. Surprisingly the front desk staff, Ms Lies still can recognise me, that make me feel comfortable and feel that I should come back again if I need to visit Surabaya next time. The hotel is good and clean. Once again I want to thanks Ms Lies... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this review

Dear Mr / Mrs. CHRISKOH2014, Greetings from us ... First of all thank you for choosing us again during your visit to Surabaya, also for your compliment on our staff, in particular with Mrs. Lies at the Front desk. Please be assured that your comments have been shared already with the teams. We will do our best to maintain our... More

Rotterdam, The Netherlands
Top Contributor
50 reviews 50 reviews
11 hotel reviews
55 helpful votes 55 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

The room is very big. The bathroom has a sink where you can't wash your hands properly, because te water from te tap falls near the edge. Also, the sheet had dirty stains on it. In the hallway it smells like mould.

Was this review helpful? Yes 1
RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this review

Dear Mr / Mrs Midrangetravel, Warmest Greetings from us .. Thank you for taking time to wrote a review during your stay. We are so glad that you feel comfort with our spacious room. But we truly sorry for the inconvenience regarding our sheet. We'll make sure to investigate and will do the standard procedure for this mater. We also... More

England
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 15, 2014

The buffet breakfast is very busy, but a fantastic array of dishes. Nice rooms befitting a 4 star hotel, but note that building work is in progress, although did not hear any noise. Swimming pool not operational. Did not like the location. 2 malls within walking distance, but nothing else. Very friendly staff. Do not use the in-house massage service!

Review collected in partnership with this hotel

Was this review helpful? Yes 2
RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this review

Dear Mr / Mrs Java7, Greetings from us .. Thank you for choosing Garden Palace Hotel Surabaya for your place to stay during your visit to Surabaya. We are so glad to read your comment about our facilities, also staff hospitality, i will share this good feedback to all staff. Unfortunately our rooftop pool is still under renovation and will... More

Jambi
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 1, 2014

Nice place,good service,strategic place,good food, and i will recommend for my family and my friends. Lil a bit disturb with the construction in front building and bedroom have door to next room make me not comfort.

Review collected in partnership with tiket.com

Was this review helpful? Yes 1
RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this review

Dear Valued guest Mr / Mrs. Sutian S, Greetings from Garden Palace Hotel.. Thank you for taking time to write a reviews about Garden Palace Hotel. Your review definitely will be shared to all staff. Thank you once again for your positive feedback and also thank you for staying with us. So glad you enjoyed your stay. We have noted... More

1 review
5 of 5 stars Reviewed July 21, 2014

We stayed between 19 to 22 for 3 nights in this wonderful hotel.The location is absolutely brilliant being less than 1 km from Delta Mall All the staff were very helpful. The breakfasts were excellent with a wide selection of hot and cold offerings. The food is amazingly good here! Generally eating and drinking out was very cheap compared to... More

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RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this review

Dear Mr. Leonardo, Greetings from us ... We all know that you are being our Ming Court regular member and we would like to say thank you also for your trust to give us an opportunity to serve you with our best services. We will share this good reviews to all staff especially to Ming Court restaurant. We also thankfull... More

Surabaya
1 review
5 of 5 stars Reviewed July 21, 2014 via mobile

The room is unbeleivably nice, new rooms, wide variety of foods and it is a really recommended place if you are looking for a luxurious stay. A truly definition of perfect; the food, the room, the everything is really nice. You should come!

Was this review helpful? Yes
RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this review

Dear Mr. Daveadrians, Greetings from Garden Palace Hotel Surabaya .. Thank you for your positive feedback, we are very grateful and very glad that our property can meet your expectation during your stay. We will share with all staff about this positive review and will try to improved our services and qualities. Once again thank you for the compliments. We... More

Saratoga
1 review
5 of 5 stars Reviewed July 21, 2014 via mobile

Very clean & spacious rooms! Food is great, has lots of variety Love the japanese restaurant, nishiki! The dimsum was also really delicious But some facilities are pretty old The staff are very friendly! I am definitely coming back!

Was this review helpful? Yes
RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this review

Dear Ccw_1296, Warmest greetings from us ..First of all we would like to say thank you for taking time to wrote a review during your stay. we are really proud read your positive feedback and so glad that it meet your expectation. Everyone will be happy read this feedback and hopefully we can keep maintain our service, cleanliness, etc. Once... More

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Additional Information about Garden Palace Hotel

Address: Jl Yos Sudarso 11, Surabaya 60271 , Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Garden Palace Hotel 4*
Number of rooms: 360
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Also Known As:
Garden Palace Hotel Surabaya, Java

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