We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 82 Surabaya hotels

Garden Palace Hotel

4.0 of 5 Hotel   |   Jl Yos Sudarso 11, Surabaya 60271 , Indonesia
Hotel amenities
Garden Palace Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added Garden Palace Hotel to your Saves list
Ranked #25 of 82 Hotels in Surabaya
A recent review
5 of 5 stars Reviewed January 18, 2015
PAKMStel Castricum, The Netherlands
Write a Review

138 reviews from our community

Traveler rating
    31
    59
    31
    13
    4
See reviews for
27
15
13
46
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • Indonesian first
  • Japanese first
  • Russian first
  • Any
English first
  • All months
    (138)
  • Mar-May only
    (37)
  • Jun-Aug only
    (37)
  • Sep-Nov only
    (37)
  • Dec-Feb only
    (27)
All months
Castricum, The Netherlands
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed January 18, 2015

We've stayed in this hotel for many times during one month. We've travelled all around Indonesia and our home-base was Garden Palace Hotel. Because we've already been here in 2010 we choose this hotel again. We had different rooms, so we've seen a lot of this hotel. All rooms are clean and look proper. The hotel had a renovation during... More 

Was this review helpful? Yes
Contributor
12 reviews 12 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 7, 2015

We stayed at superior room for 9 nights Pros: + pretty lobby + big room + fast check in/ check out + staff were good + nice view from the room at night + their "bubur ayam" at breakfast spread + the ming court restaurant was great Cons: - overpriced for the room we got. - still got "old" impression... More 

Was this review helpful? Yes 1
Surabaya
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed January 1, 2015

The air conditioner is not cold at all. We are complaining for 3 times and they respond for 2 times only. The bathroom dirty. Surely, we're not coming back to this hotel. The reception staffs are impolite. Also the restaurant's waitress, treated us like a bunch of thieves.

Was this review helpful? Yes 3
1 review
5 of 5 stars Reviewed December 23, 2014

I've stay in this Hotel for 5 nights. Great Hotel, great service & very friendly staffs. The room overall is very nice and the Dim Sum and Hotel Breakfast taste very delicious. Don't forget to try out the Japanese restaurant in the Hotel too. Value for money, will definitely stay here again on my next trip to Surabaya, Indonesia.

Was this review helpful? Yes
Jakarta, Indonesia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 19, 2014

We checked in late at night and were handled pretty fast by the reception. The hotel room interior looked remodeled and i really can tell it was by some part of the rooms not straightly to its place. The bathroom tasted old but it was alright. The bed was enjoyable and didnt want to leave the bed in the morning... More 

Was this review helpful? Yes 1
Salerno, Italy
Senior Contributor
47 reviews 47 reviews
42 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed December 3, 2014

Been here last june, and was very satisfied. Room was quite big, very clean and confortable, and the restaurants served fine food. Furthermore, it's very centrally located. Would go there again without any doubt.

Was this review helpful? Yes
Bandung, Indonesia
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 25, 2014

The hotel is centrally located and next to a shopping mall. However, it is now being renovated. If you have a renovated room, you will have a better one. The wifi is OK and also free. Don't forget to have a morning walk to the Mayor Office (Balaikota) located about 400 m away from the hotel.

Was this review helpful? Yes
Miri, Malaysia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 15, 2014

Old ( about 20 years) but Well maintained business and convention hotel right in the city center and expanding too. Have to be informed if prices quoted for rooms are located in the new wing, else will get an old room and expectations not met. (read comments by other reviewers) Check-in staff courteous and friendly. English speaking staff easy to... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 25, 2014

Its a hotel priced competitively like other hotels in the area but oh my goodness The bed mattress is terrible! No firmness at all and i ordered a deluxe room with a king size bed and the blur receptionist gave me double single beds for me and my wife! :( Lastly, the receptionist either he is up to no good... More 

Was this review helpful? Yes
RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this review

Dear Mr. Azlan S, First of all we would like to say thank you for taking time to wrote a feedback during your stay. Please accept our sincere apology for the inconvenience caused due to reservation issue also our staff that not meet your expectation. An action already taken for this mater to improved our services. Hopefully you will give... More 

Jakarta, Indonesia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed October 20, 2014

Been stayed only for 1 night and a half on the 20th floor (I paid 50% for late check-out at 5 pm the next day) and well, I dunno what to say. I booked an old room, I know it's cheaper compared to the new room (only Rp 450.000 via travel agent), but as a customer, of course I expected... More 

Was this review helpful? Yes
RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this review

Dear Mr / Mrs. Ifanadzifah, Thank you for providing us with your feedback, really appreciate it and kindly please accept our deepest apology for the inconvenience during your visit. Surely we will investigate and take this feedback seriously, also ensure that it will not happen again in the future. Our hope that all experiences you had will make us to... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Garden Palace Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Garden Palace Hotel

Address: Jl Yos Sudarso 11, Surabaya 60271 , Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Garden Palace Hotel 4*
Number of rooms: 360
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Agoda, Priceline, Despegar.com, Asiatravel.com Holdings and Odigeo so you can book your Garden Palace Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Garden Palace Hotel Surabaya, Java
Hotel Style:
#10 Business Hotel in Surabaya
#13 Luxury Hotel in Surabaya
#15 Spa Hotel in Surabaya

56 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (23)
Viewed
Room/suite (12)
Viewed
View from room (2)
Viewed
Bathroom (1)
Viewed
Dining (1)
Viewed
Hotel & grounds (3)
Viewed
Other (4)

Management photos: Courtesy of the property manager

Viewed
All management photos (33)
Viewed
Hotel & grounds (1)
Viewed
Dining (1)
Viewed
Room/suite (6)
Viewed
Business center/function rooms (1)
Viewed
Other (24)
Hotels you might also like...
Check In Check Out
Price Your Stay