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All 73 Surabaya hotels

Garden Palace Hotel

4.0 of 5 Hotel   |   Jl Yos Sudarso 11, Surabaya 60271 , Indonesia
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Garden Palace Hotel
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67%
Ranked #22 of 73 hotels in Surabaya
A recent review
5 of 5 stars reviewed 3 days ago
LEONARDODRAGONO
  • Overview
  • Reviews (97)
  • Photos (47)
  • Amenities
  • Room tips (24)
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97 people have reviewed this hotel

Traveler rating
    24
    40
    19
    11
    3
See reviews for
20
11
11
31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • Indonesian first
  • Japanese first
  • Any
English first
1 review
5 of 5 stars Reviewed 3 days ago NEW

We stayed between 19 to 22 for 3 nights in this wonderful hotel.The location is absolutely brilliant being less than 1 km from Delta Mall All the staff were very helpful. The breakfasts were excellent with a wide selection of hot and cold offerings. The food is amazingly good here! Generally eating and drinking out was very cheap compared to... More

Was this review helpful? Yes
RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this review

Dear Mr. Leonardo, Greetings from us ... We all know that you are being our Ming Court regular member and we would like to say thank you also for your trust to give us an opportunity to serve you with our best services. We will share this good reviews to all staff especially to Ming Court restaurant. We also thankfull... More

Surabaya
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

The room is unbeleivably nice, new rooms, wide variety of foods and it is a really recommended place if you are looking for a luxurious stay. A truly definition of perfect; the food, the room, the everything is really nice. You should come!

Was this review helpful? Yes
Saratoga
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

Very clean & spacious rooms! Food is great, has lots of variety Love the japanese restaurant, nishiki! The dimsum was also really delicious But some facilities are pretty old The staff are very friendly! I am definitely coming back!

Was this review helpful? Yes
RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this review

Dear Ccw_1296, Warmest greetings from us ..First of all we would like to say thank you for taking time to wrote a review during your stay. we are really proud read your positive feedback and so glad that it meet your expectation. Everyone will be happy read this feedback and hopefully we can keep maintain our service, cleanliness, etc. Once... More

1 review
5 of 5 stars Reviewed 4 weeks ago

Good service nice person CS Give what customers need based on customers request Good follow up Good solution Never regret to have an experience with Garden Palace Hotel Keep going to always good and better service to customers :)

Review collected in partnership with this hotel

Was this review helpful? Yes
RirienW, Director of Sales at Garden Palace Hotel, responded to this review

Dear Mrs. Periska, Warmest Greeting from Garden Palace Hotel Surabaya, Thank you for sharing your staying experience on Tripadvisor and wonderful to hear that you enjoyed your stay with us. your kind words describing our hotel and services is really appreciated. We will be happy to share this positive feedback to our staff. Thank you again for sharing your experience... More

Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 16, 2014

As a frequent business traveler, I find this hotel offering plenty of good facilities compared to others yet at reasonable values. The staffs are the friendliest and most helpful people I met in Surabaya. These qualities make me to keep coming back. Kudos to Bu Lies and Fransisca for always taking a good care of me.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
RirienW, Director of Sales at Garden Palace Hotel, responded to this review

Dear Mr. Henry, Thank you for taking time to wrote a reviews during your stay. We are grateful that you were happy with your stay. We will keep maintain our services and staff hospitality. We also delighted that you enjoyed all aspects from our property. Once again thank you for your compliment to our team which I will happily share... More

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed June 11, 2014 via mobile

It's great but just not too clean. There are dust everywhere.. The sheet are smelly the pillow and towel is soo smelly too.. But the location is good, and the staff is kinda friendly but didn't put a smile in their face..

Was this review helpful? Yes
RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this review

Dear Mr. Revenrev, Warmest Greeting from us. Thank you for sharing your experience following your stay at Garden Palace Hotel Surabaya. I am terribly sorry to read your comments during your stay. Of course an action will be take and we will share to all our staff and department concerned. Once again thank you for your feedback. We looking forward... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 10, 2014

Price good, the location also good. room condition are fabulous and clean. the hotel have a café and bar that makes me more enjoying my stay. good jazz show!! the staffs are friendly and helpful. the internet connection also good to support my work.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this review

Dear Mr. Adhe Widi, Thank you for spending time to wrote a review on your recent stay. We all really glad that our property and all of them that include on it has meet your expectation. We also happy read your review about the internet connection which is very important right now. On behalf of all staff and management, we... More

Surabaya, Indonesia
1 review
5 of 5 stars Reviewed June 10, 2014

my friend told me to stay here cause already fully renovated. so great, lobby was big, restaurant was exellent in taste and services, room service very fast, all staff showing great hospitality even the cleaning services staff was smile all over the place. Taxi always stand by 24 hours in front of the lobby. Well Done, keep out a good... More

Was this review helpful? Yes
RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this review

Dear Mr. Wolterronald, Thank you for choosing Garden Palace Hotel as your accommodation on your recent stay. We are delighted to hear that you feel satisfied to stay with us. All your positive feedback is really appreciated. All staff will be proud read this feedback and surely will motivate them to serve better and better. Looking forward to welcoming you... More

Haifa, Israel
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 3, 2014

I have stayed on the Royal Club floor. the room was spacious, clean and quiet, gives the feeling of classic luxury, nothing flashy or noisy. The food, both at the lounge and restaurants was good. Staff were doing their best to service and give you the feeling of a VIP guests wherever you go in the hotel. All smiling and... More

Was this review helpful? Yes
RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this review

Dear Mr. David B, Thank you for choosing and share your staying experience at Garden Palace Hotel Surabaya. It is such a pleasure to learn that you were satisfied with our services and facilities. Surely we will share this positive feedback with all staff concerned. It will motivate them to serve all guest like VIP guest. We look forward to... More

Jakarta, Jakarta Raya, Indonesia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 31, 2014

If you are from Surabaya, in late 80s this was one of the prime amongst the few. However, the rooms interior have been renovated in order to meet today's challenges and need. It is clean and somewhat very reasonably priced.. I was happy to stay here 2x to compare with new budget hotels (3-4 stars) that is now flourishing around... More

Was this review helpful? Yes 1
RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this review

Dear Mr. Daniel H, Warmest Greetings from Garden Palace Hotel Surabaya. We are most delighted and thankful reading your feedback. Such positive comment as yours will be a great encouragement for all our team to keep up our services. We hope to provide more exciting experience in the future for you, your family, your colleague and all guests who staying... More

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Additional Information about Garden Palace Hotel

Address: Jl Yos Sudarso 11, Surabaya 60271 , Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Garden Palace Hotel 4*
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Also Known As:
Garden Palace Hotel Surabaya, Java

47 photos of this hotel

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style
#9 Business Hotel in Surabaya #11 Spa Hotel in Surabaya #11 Luxury Hotel in Surabaya
Hotel Class
Official Description (provided by the hotel)
Contemporary High-rise Hotel located in city center. Garden Palace is 4stars hotel whom located on the heart of Surabaya; near Mall, Shopping centre, Business building, Entertaiment district, Historycal building of Surabaya. We have 379 rooms including New Standard, Superior, Suite & Apartment, also have Deluxe Theme Premium room; Japanese, Roman, Oriental(new renovation) & Nusantara.Our Facilities including : Courtesy Rooms, Business Centre, Clark Hatch Fitness Centre, Drug Store, Musholla, Claudia Rent Car, Hotel Taxi,.There is Restaurant, Coffee shop & lounge for you inside hotel when you need to eat, relax & spend your free time with friends & familyWe also Have many kinds of meeting rooms for your bussiness, party, wedding & another your memorable event, we have 4kind of meeting room as follow : Caesar Palace Ballroom, Crystal Mainhall & Crystal Plaza, Regency Mainhall & Regency Plaza, Borobudur Room, Nishiki Room. ... more   less 
Number of rooms
360

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