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All 67 Surabaya hotels

Garden Palace Hotel

4.0 of 5 Hotel   |   Jl Yos Sudarso 11, Surabaya 60271 , Indonesia
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Ranked #21 of 67 hotels in Surabaya
A recent review
4 of 5 stars reviewed 3 days ago
_dita12 Surabaya, Indonesia
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73 people have reviewed this hotel

Traveler rating
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    30
    16
    9
    3
See reviews for
14
9
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22
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • Indonesian first
  • Japanese first
  • Any
English first
Wuhan, China
1 review
2 of 5 stars Reviewed 3 days ago NEW

It is at center of Surabaya, very good location, 5 mins walk to shopping mall. Lobby looks very nice and large. But the room is too old and facilities are not clean. Smell is terrible, too. Wifi is very poor in rooms. I have to go down to lobby to send emails.

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Surabaya, Indonesia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

This was my third visit here, always love the location (heart of the town) and the theme room (always go with japanese, because the bed was low and its just very thematic room!). it was an old hotel, but they do a renovation here and there, and one most loveable renovation was their restaurant! now they had a modern chic... More

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Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW via mobile

The food menu was not same with actual food. I have to call the room service operator to make sure the food i have orderred same with menu list. It wasnt comfortable, becoz i was worried the food its not the same. Other thing, wifi connection very bad, signal very poor inside the room.

Was this review helpful? Yes 1
Jakarta
Contributor
12 reviews 12 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

I stayed at this hotel because or recommendation of local friend. This is the old historical hotel plus a four star and with reasonable price. The price is ok but not with facility like old lift, old room interior and not really good quality. Feel a bit creepy. What I like the best is the breakfast in the morning.. really... More

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RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this review

Dear Mr. Thamrintan, Thank you for taking time to wrote review on your recent stay and your feedback it's our aim to offering satisfactory service at Garden Palace Hotel. We also appreciate your honest feedback about our old facilities, we are very grateful and take every constructive criticism seriously. We are very proud for your positive comment about our breakfast.... More

Singapore, Singapore
1 review
5 of 5 stars Reviewed 5 days ago NEW

I was pretty much good stay, big and verry clean renovated room with hight speed WIFI, recomendation to the staff as they allways greed and smile, hotel location is very easy to access part of the city, love this hotel very much and will recomen EXCELLENT

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Banyuwangi, Indonesia
1 review
5 of 5 stars Reviewed 3 weeks ago

overall services was excellent, all Front Desk really friendly and helpful. check in and check out quite fast. the view from room's window really awesome specially at night. the royale lounge facilities satisfactory. recommended for all.

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RirienW, Director of Sales at Garden Palace Hotel, responded to this review

Dear Mr. Fran, Warmest Greeting from Garden Palace, Thank you for your positive comment regarding your stay in Garden Palace Hotel. We are very glad that you feel satisfied during your stay also a great encouragement to all our personnel. We try our best to maintain our services and always try to increase our services to our guest. Looking forward... More

Jakarta, Indonesia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 7, 2014

I stayed for 1 night. I'll go there for my business trip. Hotel location in the downtown of Surabaya, near Zangrandi ice cream. I fell uncomfortable because dirty bedlinen, broken shower and WIFI work very slowly.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this review

Dear Mrs. Eva, Greeting from Garden Palace Hotel Surabaya We would like to express our gratitude for your input to Garden Palace Hotel Surabaya. We understand that you had some uncomfortable experience during your stay, and kindly please accept our deepest and sincere apology. An immediate action already running to improve our standard sevices and we ensure this kind of... More

Jakarta, Indonesia
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 4, 2014

I was here for one night only, and didn't quite spend time in the hotel. But I can say the hotel is very good. The receptionists did their job very good. Concierge helped me finding a taxi at dawn. The room and everything inside was very neat and clean. Although I recommend this hotel for business trip purposes, I don't... More

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RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this review

Dear Mr. Sujorimba, Warmest Greeting from Garden Palace Hotel Surabaya .... First of all we would like to say thank you for your positive review. We are very glad to know that you enjoyed stay with us and also enjoyed other facilities. Surely, your satisfaction is very important for us. We are looking forward to welcoming you again on your... More

Calangute, India
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 29, 2014

A good hotel for business travellers. Impressive décor and neat ambience. check in process was quick and allocation of room did not take even 5 minutes. Buffet Breakfast was quite sufficient with good variety of choices.

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RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this review

Dear Mr. 203RKrishnan, Thank you for such a positive review, we are glad that you had a good experience during your stay. We also very pleased about your review for our breakfast, of course we will keep trying to improve our variety of food to give more choices to our guest. Once again thank you for staying with us and... More

Brecon Beacons National Park, United Kingdom
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
87 helpful votes 87 helpful votes
2 of 5 stars Reviewed January 21, 2014

A colleague and I stayed here last night and I wasn't particularly impressed. The Wifi didn't work in my room (2009) so I was moved to a higher floor (2212) to be "closer to the router". There was music noise in my room due to an event on the function floor above. In the bathroom, very dirty water exploded out... More

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RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this review

Dear Mr. Alan, Greeting from Garden Palace Hotel Surabaya Thank you for taking time to write a review during your stay. Allow me to express our deepest apology for the inconvenience. We had a ballroom and sometimes there are an event with band. Of course is not your fault and we are doing some wall improvement to minimize the sounds.... More

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Additional Information about Garden Palace Hotel

Also Known As:
Garden Palace Hotel Surabaya, Java
Address: Jl Yos Sudarso 11, Surabaya 60271 , Indonesia
Location: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Surabaya
#12 Luxury Hotel in Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Garden Palace Hotel 4*
Official Description (provided by the hotel):
Contemporary High-rise Hotel located in city center. Garden Palace is 4stars hotel whom located on the heart of Surabaya; near Mall, Shopping centre, Business building, Entertaiment district, Historycal building of Surabaya. We have 379 rooms including New Standard, Superior, Suite & Apartment, also have Deluxe Theme Premium room; Japanese, Roman, Oriental(new renovation) & Nusantara.Our Facilities including : Courtesy Rooms, Business Centre, Clark Hatch Fitness Centre, Drug Store, Musholla, Claudia Rent Car, Hotel Taxi,.There is Restaurant, Coffee shop & lounge for you inside hotel when you need to eat, relax & spend your free time with friends & familyWe also Have many kinds of meeting rooms for your bussiness, party, wedding & another your memorable event, we have 4kind of meeting room as follow : Caesar Palace Ballroom, Crystal Mainhall & Crystal Plaza, Regency Mainhall & Regency Plaza, Borobudur Room, Nishiki Room. ... more   less 
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