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All 74 Surabaya hotels

Garden Palace Hotel

4.0 of 5 Hotel   |   Jl Yos Sudarso 11, Surabaya 60271 , Indonesia
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67%
Ranked #22 of 74 hotels in Surabaya
A recent review
4 of 5 stars reviewed 1 week ago
CHRISKOH2014 Singapore, Singapore
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103 people have reviewed this hotel

Traveler rating
    25
    43
    20
    12
    3
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20
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32
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • Indonesian first
  • Japanese first
  • Any
English first
Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

This is my second stay in Garden Palace since a couple of years ago. Surprisingly the front desk staff, Ms Lies still can recognise me, that make me feel comfortable and feel that I should come back again if I need to visit Surabaya next time. The hotel is good and clean. Once again I want to thanks Ms Lies... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Rotterdam, The Netherlands
Top Contributor
50 reviews 50 reviews
11 hotel reviews
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

The room is very big. The bathroom has a sink where you can't wash your hands properly, because te water from te tap falls near the edge. Also, the sheet had dirty stains on it. In the hallway it smells like mould.

Was this review helpful? Yes 1
RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this review

Dear Mr / Mrs Midrangetravel, Warmest Greetings from us .. Thank you for taking time to wrote a review during your stay. We are so glad that you feel comfort with our spacious room. But we truly sorry for the inconvenience regarding our sheet. We'll make sure to investigate and will do the standard procedure for this mater. We also... More

England
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The buffet breakfast is very busy, but a fantastic array of dishes. Nice rooms befitting a 4 star hotel, but note that building work is in progress, although did not hear any noise. Swimming pool not operational. Did not like the location. 2 malls within walking distance, but nothing else. Very friendly staff. Do not use the in-house massage service!

Review collected in partnership with this hotel

Was this review helpful? Yes 2
RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this review

Dear Mr / Mrs Java7, Greetings from us .. Thank you for choosing Garden Palace Hotel Surabaya for your place to stay during your visit to Surabaya. We are so glad to read your comment about our facilities, also staff hospitality, i will share this good feedback to all staff. Unfortunately our rooftop pool is still under renovation and will... More

Jambi
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Nice place,good service,strategic place,good food, and i will recommend for my family and my friends. Lil a bit disturb with the construction in front building and bedroom have door to next room make me not comfort.

Review collected in partnership with tiket.com

Was this review helpful? Yes 1
RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this review

Dear Valued guest Mr / Mrs. Sutian S, Greetings from Garden Palace Hotel.. Thank you for taking time to write a reviews about Garden Palace Hotel. Your review definitely will be shared to all staff. Thank you once again for your positive feedback and also thank you for staying with us. So glad you enjoyed your stay. We have noted... More

1 review
5 of 5 stars Reviewed July 21, 2014

We stayed between 19 to 22 for 3 nights in this wonderful hotel.The location is absolutely brilliant being less than 1 km from Delta Mall All the staff were very helpful. The breakfasts were excellent with a wide selection of hot and cold offerings. The food is amazingly good here! Generally eating and drinking out was very cheap compared to... More

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RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this review

Dear Mr. Leonardo, Greetings from us ... We all know that you are being our Ming Court regular member and we would like to say thank you also for your trust to give us an opportunity to serve you with our best services. We will share this good reviews to all staff especially to Ming Court restaurant. We also thankfull... More

Surabaya
1 review
5 of 5 stars Reviewed July 21, 2014 via mobile

The room is unbeleivably nice, new rooms, wide variety of foods and it is a really recommended place if you are looking for a luxurious stay. A truly definition of perfect; the food, the room, the everything is really nice. You should come!

Was this review helpful? Yes
RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this review

Dear Mr. Daveadrians, Greetings from Garden Palace Hotel Surabaya .. Thank you for your positive feedback, we are very grateful and very glad that our property can meet your expectation during your stay. We will share with all staff about this positive review and will try to improved our services and qualities. Once again thank you for the compliments. We... More

Saratoga
1 review
5 of 5 stars Reviewed July 21, 2014 via mobile

Very clean & spacious rooms! Food is great, has lots of variety Love the japanese restaurant, nishiki! The dimsum was also really delicious But some facilities are pretty old The staff are very friendly! I am definitely coming back!

Was this review helpful? Yes
RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this review

Dear Ccw_1296, Warmest greetings from us ..First of all we would like to say thank you for taking time to wrote a review during your stay. we are really proud read your positive feedback and so glad that it meet your expectation. Everyone will be happy read this feedback and hopefully we can keep maintain our service, cleanliness, etc. Once... More

1 review
5 of 5 stars Reviewed June 22, 2014

Good service nice person CS Give what customers need based on customers request Good follow up Good solution Never regret to have an experience with Garden Palace Hotel Keep going to always good and better service to customers :)

Review collected in partnership with this hotel

Was this review helpful? Yes
RirienW, Director of Sales at Garden Palace Hotel, responded to this review

Dear Mrs. Periska, Warmest Greeting from Garden Palace Hotel Surabaya, Thank you for sharing your staying experience on Tripadvisor and wonderful to hear that you enjoyed your stay with us. your kind words describing our hotel and services is really appreciated. We will be happy to share this positive feedback to our staff. Thank you again for sharing your experience... More

Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 16, 2014

As a frequent business traveler, I find this hotel offering plenty of good facilities compared to others yet at reasonable values. The staffs are the friendliest and most helpful people I met in Surabaya. These qualities make me to keep coming back. Kudos to Bu Lies and Fransisca for always taking a good care of me.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
RirienW, Director of Sales at Garden Palace Hotel, responded to this review

Dear Mr. Henry, Thank you for taking time to wrote a reviews during your stay. We are grateful that you were happy with your stay. We will keep maintain our services and staff hospitality. We also delighted that you enjoyed all aspects from our property. Once again thank you for your compliment to our team which I will happily share... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 11, 2014 via mobile

It's great but just not too clean. There are dust everywhere.. The sheet are smelly the pillow and towel is soo smelly too.. But the location is good, and the staff is kinda friendly but didn't put a smile in their face..

Was this review helpful? Yes
RirienW, Direktur Penjualan at Garden Palace Hotel, responded to this review

Dear Mr. Revenrev, Warmest Greeting from us. Thank you for sharing your experience following your stay at Garden Palace Hotel Surabaya. I am terribly sorry to read your comments during your stay. Of course an action will be take and we will share to all our staff and department concerned. Once again thank you for your feedback. We looking forward... More

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Additional Information about Garden Palace Hotel

Address: Jl Yos Sudarso 11, Surabaya 60271 , Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Garden Palace Hotel 4*
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Also Known As:
Garden Palace Hotel Surabaya, Java

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style
#8 Business Hotel in Surabaya #11 Luxury Hotel in Surabaya #12 Spa Hotel in Surabaya
Hotel Class
Official Description (provided by the hotel)
Contemporary High-rise Hotel located in city center. Garden Palace is 4stars hotel whom located on the heart of Surabaya; near Mall, Shopping centre, Business building, Entertaiment district, Historycal building of Surabaya. We have 379 rooms including New Standard, Superior, Suite & Apartment, also have Deluxe Theme Premium room; Japanese, Roman, Oriental(new renovation) & Nusantara.Our Facilities including : Courtesy Rooms, Business Centre, Clark Hatch Fitness Centre, Drug Store, Musholla, Claudia Rent Car, Hotel Taxi,.There is Restaurant, Coffee shop & lounge for you inside hotel when you need to eat, relax & spend your free time with friends & familyWe also Have many kinds of meeting rooms for your bussiness, party, wedding & another your memorable event, we have 4kind of meeting room as follow : Caesar Palace Ballroom, Crystal Mainhall & Crystal Plaza, Regency Mainhall & Regency Plaza, Borobudur Room, Nishiki Room. ... more   less 
Number of rooms
360

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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