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Artotel Surabaya

#13 of 86 Hotels in Surabaya
Certificate of Excellence
3.5 of 5
Hotel website
Jl Dr. Soetomo 79 - 81, Surabaya 60264, Indonesia
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Artotel Surabaya
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Ranked #13 of 86 Hotels in Surabaya
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 6 days ago
feliciachan Kuala Lumpur, Malaysia
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162 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kuala Lumpur, Malaysia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I should said is 5 star qualify for 3 star budget , me and my husband come back from mount bromo and stay one night before we flight back to malaysia . Large room with clean bathroom , a comfortable bed and branded pillow which made for a very pleasant stay. Only three minutes walk from the restaurant and bakery... More 

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Sydney, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Design is amazing, it's all about art, artworks are everywhere, even toiletries've had touch of art. Staff is fantastic, can't say enough to describe how awesome they are. I used to described staff in other hotels as helpful and friendly but that was before I met those guys. They did everything and even more. They even went to a grocery... More 

Was this review helpful? Yes 2
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I've been here for 2 or 3 times and I'm so impressed with the decorations in their lobby and even in each rooms. The breakfast was so good, eventhough for the food prices was a little bit expensive. Comfy rooms and bathrooms. Well, I always enjoy my visits here.

Was this review helpful? Yes 2
Singapore, Singapore
Senior Contributor
29 reviews 29 reviews
25 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 4 weeks ago

i have mixed feelings about this property. The building is new, room is clean and spacious. Customer service was good, the receptionists & hotel staff were very polite and helpful, breakfast was also good. Now the downside. After returning in the evening, we soon realised that our room was reeking of cigarette smokes. we could tell that the smell came... More 

Was this review helpful? Yes 5
Kuta
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed March 15, 2015

Centrally located near by the main road of Jl Darmo in Surabaya, easy to find and easy to go anywhere whether with public transport or private car. Room is very unique with their own art design, spacious, comfortable bed with 4 super nice pillows. Shower works well, so does A/C and wifi internet access. I dont have any other words... More 

Was this review helpful? Yes 4
Canberra, Australia
Top Contributor
61 reviews 61 reviews
10 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed March 11, 2015

We booked three rooms here as a family and it was a great start to our family holiday :) It's a budget hotel but it's been very cleverly designed. We also found the hotel very family friendly. The grandkids loved the art work in the foyer. The rooms contained everything you need, from a comfortable bed to a decent sized... More 

Was this review helpful? Yes 3
Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 26, 2015

good location in the center of the city. great atmosphere inside, especially the lobby with art gallery theme, grafitti stairs, and unique interior design in the rooms. i was disappointed because the view from my room wasn't what i expected, the view of emergency stairs. but, the food in roca restaurant is tasty. i had chicken cordon bleu and the... More 

Was this review helpful? Yes 3
Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 24, 2015

Good location , but Traffic jam day and night Modern Rooms are very well decorated with different themes and vibrant designs Wifi signal and coverage is good Breakfast is nice but the seating capacity is limited ( outdoor for smokers) Overrated and Overpriced for the Foie Gras noodles .- the restaurant speciality , which is quite nice Staffs are overall... More 

Was this review helpful? Yes 5
Indonesia
Contributor
14 reviews 14 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed February 22, 2015

Expensive rate for a city hotel like Artotel, the only thing to consider is its location. Expensive food, small room, had a room overlooking the street and its glass window was dirty and the parking lot was so small

Was this review helpful? Yes 7
London, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed February 3, 2015

I over-nighted here on the way to and from Bromo A really nicely done up hotel with loads of interesting (modern) arty bits lying around, good service, enjoyed the stay. Food is a bit pricy for Surabaya, but not extortionate

Was this review helpful? Yes 9
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