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Artotel Surabaya

3.5 of 5
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Jl. Dr. Soetomo 79-81, Surabaya 60264, Indonesia
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Artotel Surabaya
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Ranked #14 of 88 Hotels in Surabaya
A recent review
4 of 5 stars reviewed 1 week ago
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168 reviews from our community

Traveler rating
    41
    95
    27
    4
    1
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20
27
10
62
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I've never stay on cozy hotel as good as this hotel. Everything on this hotel is cool for me. I'll definitely choose this hotel for my upcoming stay and also recommend it to our family & friends. Very good job!!

Was this review helpful? Yes 4
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is my favorite place to stay when I have trips to Surabaya. The staff is very helpful and friendly. I love the art on the walls downstairs as well as the accent wall in the bedrooms. The rooms and bathrooms are clean and the location of the hotel makes it easy to get to other parts of Surabaya.

Was this review helpful? Yes 7
Yogyakarta, Indonesia
Senior Reviewer
6 reviews 6 reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

It is a very nice hotel with a beautiful art decoration. The restaurant is very cozy to hangout. The breakfast is served in so variative menu. The location is strategic and the staf are very helpfull especially in finding taxi for us.

Was this review helpful? Yes 7
Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice hotel with art decoration... Acceptable for the price with room and b'fast menu.....perfect for single or couple but not for family with child cause too small . And too small for parking area .Great to be back. But I would like to complain regarding room cleaning cause in the first day until 1.30 pm the room haven't clean yet.... More 

Was this review helpful? Yes 9
Senior Reviewer
8 reviews 8 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is filled with art on every corner. Definitely worth the money and staffs are nice and friendly. Rooms are clean too and the breakfast buffet spread are worth mentioning. Enjoyed my stay here and would recommend anyone who wants to visit Surabaya to stay here. Will be better if there is a gym and pool. Other than that... More 

Was this review helpful? Yes 7
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Travelled with the family in Apr 2015. We arrived earlier than the check-in time and was given our rooms and a welcome drink on arrival. The entire hotel looks like a gallery. Great photo op everywhere! Bed was comfy and the toilet was clean and works well. Quirky messages on the toiletries was a great touch! Wifi connection works great... More 

Was this review helpful? Yes 7
Kuala Lumpur, Malaysia
Contributor
12 reviews 12 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed April 20, 2015

I should said is 5 star qualify for 3 star budget , me and my husband come back from mount bromo and stay one night before we flight back to malaysia . Large room with clean bathroom , a comfortable bed and branded pillow which made for a very pleasant stay. Only three minutes walk from the restaurant and bakery... More 

Was this review helpful? Yes 7
Sydney, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 7, 2015

Design is amazing, it's all about art, artworks are everywhere, even toiletries've had touch of art. Staff is fantastic, can't say enough to describe how awesome they are. I used to described staff in other hotels as helpful and friendly but that was before I met those guys. They did everything and even more. They even went to a grocery... More 

Was this review helpful? Yes 6
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 7, 2015

I've been here for 2 or 3 times and I'm so impressed with the decorations in their lobby and even in each rooms. The breakfast was so good, eventhough for the food prices was a little bit expensive. Comfy rooms and bathrooms. Well, I always enjoy my visits here.

Was this review helpful? Yes 8
Singapore, Singapore
Senior Contributor
29 reviews 29 reviews
25 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed March 24, 2015

i have mixed feelings about this property. The building is new, room is clean and spacious. Customer service was good, the receptionists & hotel staff were very polite and helpful, breakfast was also good. Now the downside. After returning in the evening, we soon realised that our room was reeking of cigarette smokes. we could tell that the smell came... More 

Was this review helpful? Yes 10
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