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Surabaya Plaza Hotel

Jl. Pemuda 31-37, Surabaya 60271, Indonesia
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Surabaya Plaza Hotel
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Surabaya Plaza Hotel
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143 reviews from our community

Traveler rating
    18
    56
    50
    14
    5
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22
11
11
61
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Jakarta, Indonesia
Contributor
18 reviews 18 reviews
18 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I've stay in deluxe room, a big room with living room and soffa inside. Unfortunately, they have no smoking room, noneless. One of my crew who stay in another room got charge a million rupiah because of smoking in the room. I really suggest the management to provide smoking room in special floor. The breakfast oke. And my favorite room... More 

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Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

This is my first experience stay in this hotel, the location is good just about 50m away from a mall.The Junior Suite room is big and clean but the bath room need some improvement. Overall service was good, very nice hospitality.

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Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Nice hotel a pleasant experience adter that flight.Near ti the shopping mall.Able to get most stuffs need to furnish my stay there.Had to help in wedding preparation for close friend's daughter. Nice breakfast but crowded at times Enjoyed a drink but not the welcome drink..too herbal. The rooms are good n near the convention centre.Walking to train station pretty nostalgic.This... More 

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Arklow, Ireland
Contributor
19 reviews 19 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 10, 2015

This is our 3rd stay in this hotel, the last time it was 2 years ago. We choose to stay here again as the rate was reasonable & so convenient to the plaza which is just beside the hotel and staff in the hotel are very friendly & courteous. The lobby has got the new look with new furniture &... More 

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Surabaya, Indonesia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed January 27, 2015

Stayed for a night with "Gopek Night" Program only costs me IDR 500K (include tax, exclude breakfast, only available on a weekend) instead for normal price IDR 640K, buffet breakfast will cost you IDR 130K/ pax. If you will do parking your car inside, make sure you don't forget to ask for a stamp at reception otherwise it will cost... More 

Was this review helpful? Yes 1
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 5, 2015

The property having construction for the lobby refurbishment..but after 2 night staying there, its obvious they need far more than just the lobby... they dont mention if the pool and gym are on separated building with 8 minute walking..and the kids pool are perfect for baby as they only about 15 - 20 cm water height but the adult are... More 

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Gresik
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 31, 2014

First time I come the lobby was under construction. I stayed here to celebrate new year eve, so it was very close to events site and we can walk to see fireworks. It's also close to surabaya plaza and grand city mall so we can just walk there. The room was very nice and clean.

Was this review helpful? Yes 1
Sydney
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 20, 2014

Stayed for 3 days for a wedding, chooses the hotel due to location near wedding venue and Trip Advisor comments. Hotel lobby under renovation, location is near city center with access to a small mall besides the hotel complex and a 15 minutes walk to the Grad City Mall. Hotel itself needs some renovation, it looks dated. Room is good... More 

Was this review helpful? Yes 1
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed December 14, 2014

I stayed at this hotel and the carpet on arrival to my room was soaking wet so we were moved to another room at the back of the hotel with a view of an alley not a good start. It states it has a pool but not on the hotel grounds you have to walk up the alley and cross... More 

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Melbourne, Australia
Contributor
14 reviews 14 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed December 2, 2014

i do not know how this hotel gets a 4 star rating,it does look fantastic when you walk in but there is where it ends another hotel receiving four star rating because of lobby and cafe grand apperance,breakfast was very limited only 2 juices to coos from 2 cereals all hot food was cold,staff not friendly they do not accomodate... More 

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