We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Surabaya Plaza Hotel

Jl. Pemuda 31-37, Surabaya 60271, Indonesia
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Surabaya Plaza Hotel
Professional photos View all
Browse nearby
Surabaya Plaza Hotel
Add Photo

145 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    19
    57
    50
    14
    5
See reviews for
22
12
11
62
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
  • All months
    (145)
  • Mar-May only
    (44)
  • Jun-Aug only
    (40)
  • Sep-Nov only
    (32)
  • Dec-Feb only
    (29)
All months
Heeswijk, The Netherlands
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

We stayed on this hotel for 5 nights. We got an upgrade to business room. The room was nice and huge with living room separated. The location is great, exactly in the heart of Surabaya. If you love to shop then this hotel is perfect for you because next to it is a shopping mall. Swimming pool is outside the... More 

Was this review helpful? Yes
Jakarta, Indonesia
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 21, 2015

I've stay in deluxe room, a big room with living room and soffa inside. Unfortunately, they have no smoking room, noneless. One of my crew who stay in another room got charge a million rupiah because of smoking in the room. I really suggest the management to provide smoking room in special floor. The breakfast oke. And my favorite room... More 

Was this review helpful? Yes
Singapore, Singapore
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 20, 2015

This is my first experience stay in this hotel, the location is good just about 50m away from a mall.The Junior Suite room is big and clean but the bath room need some improvement. Overall service was good, very nice hospitality.

Was this review helpful? Yes
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 19, 2015

Nice hotel a pleasant experience adter that flight.Near ti the shopping mall.Able to get most stuffs need to furnish my stay there.Had to help in wedding preparation for close friend's daughter. Nice breakfast but crowded at times Enjoyed a drink but not the welcome drink..too herbal. The rooms are good n near the convention centre.Walking to train station pretty nostalgic.This... More 

Was this review helpful? Yes
Arklow, Ireland
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed April 10, 2015

This is our 3rd stay in this hotel, the last time it was 2 years ago. We choose to stay here again as the rate was reasonable & so convenient to the plaza which is just beside the hotel and staff in the hotel are very friendly & courteous. The lobby has got the new look with new furniture &... More 

Was this review helpful? Yes
Surabaya, Indonesia
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed January 27, 2015

Stayed for a night with "Gopek Night" Program only costs me IDR 500K (include tax, exclude breakfast, only available on a weekend) instead for normal price IDR 640K, buffet breakfast will cost you IDR 130K/ pax. If you will do parking your car inside, make sure you don't forget to ask for a stamp at reception otherwise it will cost... More 

Was this review helpful? Yes 1
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed January 5, 2015

The property having construction for the lobby refurbishment..but after 2 night staying there, its obvious they need far more than just the lobby... they dont mention if the pool and gym are on separated building with 8 minute walking..and the kids pool are perfect for baby as they only about 15 - 20 cm water height but the adult are... More 

Was this review helpful? Yes 1
Gresik
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 31, 2014

First time I come the lobby was under construction. I stayed here to celebrate new year eve, so it was very close to events site and we can walk to see fireworks. It's also close to surabaya plaza and grand city mall so we can just walk there. The room was very nice and clean.

Was this review helpful? Yes 1
Sydney
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed December 20, 2014

Stayed for 3 days for a wedding, chooses the hotel due to location near wedding venue and Trip Advisor comments. Hotel lobby under renovation, location is near city center with access to a small mall besides the hotel complex and a 15 minutes walk to the Grad City Mall. Hotel itself needs some renovation, it looks dated. Room is good... More 

Was this review helpful? Yes 1
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed December 14, 2014

I stayed at this hotel and the carpet on arrival to my room was soaking wet so we were moved to another room at the back of the hotel with a view of an alley not a good start. It states it has a pool but not on the hotel grounds you have to walk up the alley and cross... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

96 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (80)
Viewed
Room/suite (29)
Viewed
Bathroom (9)
Viewed
Hotel & grounds (17)
Viewed
View from room (3)
Viewed
Business center/function rooms (4)
Viewed
Dining (7)
Viewed
Other (11)

Management photos: Courtesy of the property manager

Viewed
All management photos (16)
Viewed
Business center/function rooms (1)
Viewed
Room/suite (7)
Viewed
Dining (2)
Viewed
Hotel & grounds (2)
Viewed
Pool/beach area (1)
Viewed
Other (3)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay