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Somerset Surabaya Hotel & Serviced Residence

Jl Raya Kupang Indah, Surabaya 60189, Indonesia
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Somerset Surabaya Hotel & Serviced Residence
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Ranked #36 of 89 Hotels in Surabaya
A recent review
3 of 5 stars Reviewed May 29, 2012
okie_baik Jakarta, Jakarta Raya, Indonesia
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102 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
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There are newer reviews for Somerset Surabaya Hotel & Serviced Residence
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Jakarta, Jakarta Raya, Indonesia
Top Contributor
64 reviews 64 reviews
38 hotel reviews
176 helpful votes 176 helpful votes
3 of 5 stars Reviewed May 29, 2012

business hotel, nearby toll gate, 35-45mins to airport by taxi. quite old but nice, need improve on bathroom, very responsive staff, some staff can speak japanese. this hotel quite famous for japanese and chinese traveller. beside the hotel there are plenty nice restaurants.

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Sydney, Australia
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 27, 2012

I have spent 2 nights at this hotel, the bedroom is fine and comfortable, but the toilet needs an upgrade. In the room i had no signal for my hp, quite annoying! The buffet restaurant food in the evening and breakfast are acceptable but not amazing. Nice and pleasant ground floor bar for evening drinks with pool tables.

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Jakarta, Indonesia
Senior Contributor
44 reviews 44 reviews
29 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed April 21, 2012

The room was adequate enough, the ac was great, the bed was also great. It just need to be refurnish again with the latest furniture, especially the bathroom. What was very awesome is the food. I took my dinner at the restaurant and they serve an international food with a reasonable package less then $10. We just choose 1 main... More 

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Kuala Lumpur, Malaysia
Senior Contributor
47 reviews 47 reviews
45 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed April 2, 2012

Location is good for business travelers. Overall good hotel with good dining choices nearby. But, there're areas needed improvement: Wifi connection in room keep dropping or can't connect most of the time, Bathroom layout is badly designed etc.

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Surabaya, Indonesia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 30, 2012

This is my first time stayed at this hotel and i must go back to this hotel for my next visit to surabaya. The price is very good and my room are great even not like what i request at my booking details. I was ask for King Size Bed but i got Twin Bed Size but it not a... More 

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Jakarta, Indonesia
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed March 5, 2012

I won't say that it's strategically located. The internet connection was crap, I had to try several times to connect and also your cellphone won't get really clear data signal inside, maybe because of the building structure. Every other things were just alright, the room was spacious, furniture was in good shape, breakfast was decent, bathroom was pretty clean. The... More 

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Jakarta, Indonesia
Senior Contributor
36 reviews 36 reviews
29 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed February 5, 2012

This is not the first time I stay in this hotel. I like the ambience, location, room, food and cleanliness. The location is next to airport and city centre, room is huge and clean, the atmosphere is comfortable with many big trees around the hotel.. Wifi is free, n the lobby area without password, but need password in the room,... More 

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Jakarta, Indonesia
Senior Contributor
30 reviews 30 reviews
24 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed January 8, 2012

I stayed at this hotel mainly because it was closely located to my customer's place. I stayed at one of the Standard, non-smoking room. Overall the room was okay for me. it provided with coffee maker and safe deposit box. They provide two small bottled mineral water and two small bottled green tea for compliment daily. The bed was comfy... More 

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Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 29, 2011

I stayed many time in this hotel whenever my favourite place is fully book. The room is slightly outdated especially bathroom equipment and smelling of cigarette all over the place. Hotel facility is standard and considered not good enough for 4 star. The good thing of this hotel is variety of food for breakfast and the location where close to... More 

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Melbourne
Contributor
15 reviews 15 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed December 22, 2010

We needed to stay in an apartment so we could meet easily in the hall. This was a place that was about 20 minutes to the business meeting location that we had to attend. We had 3 rooms which was just nice for the 3 of us. I was with 2 other female colleagues. They had to share a common... More 

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