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All 76 Surabaya hotels

Somerset Surabaya Hotel & Serviced Residence

4.0 of 5 Hotel   |   Jl Raya Kupang Indah, Surabaya 60189, Indonesia
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Somerset Surabaya Hotel & Serviced Residence
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Ranked #32 of 76 Hotels in Surabaya
A recent review
4 of 5 stars Reviewed April 1, 2013
SharonDel East Anglia
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88 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Somerset Surabaya Hotel & Serviced Residence
See the most recent reviews
Singapore, Singapore
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed April 25, 2013

This service apartment is so outdated, with horrible DIRTY furniture, dirty curtains, offensive smell, old 21 inch screen TV, probably the worst lighting on any place I've stayed at. The feeling is like walking into a warehouse. I arrived late in the evening with two tired kids and paid in advance. I was so disturbed I tried looking for another... More

Was this review helpful? Yes
AnthonyOw, General Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

No words can describe how sorry I am for your unpleasant stay with us at the Somerset Surabaya Hotel and Serviced Residence. I am sorry. The renovation for all the hotel rooms will be completed by the 4th quarter of 2013 and we will have a total of 282 fully renovated rooms. There are currently about 35% of our Service... More

East Anglia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 1, 2013

I stayed at the Sommerset for 7 days in early March. I had no complaints & everything was more than comfortable. The restaurant & buffet was great, rooms were comfortable & the staff welcoming. I'm returning to Surabayor in a couple of weeks time for a 14 day stay. I'm sure I will choose the Sommeset & won't be disappointed... More

Was this review helpful? Yes
AnthonyOw, General Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Thank you so much for the positive comments and I am sure my colleagues and I will be encouraged and motivated to do even better for all our guests. Welcoming you back to Somerset Surabaya Hotel and Serviced Residence in a couple of weeks time. More

Jakarta, Indonesia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 25, 2013

one of my reason staying at Somerset Service Apartment because I need a spacious room for a family, and I choose 3 BR Apartment which have 3 BR, Living Room, Complete Kitchen and dining area. The price is reasonable and good breakfast. My only issue is they always forgot to give the bath towel, need to be request and the... More

Was this review helpful? Yes
AnthonyOw, General Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Thank you so much for staying with us. One of the reasons of Somerset Surabaya popularity is the spacious apartments that we have. Beside the 3 bedrooms apartment which is 139 sq meter, our popular 2 bedrooms are average of 100 sq meter. The renovated hotel rooms are also beautifully done. Thank you once again for staying with us and... More

london
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 11, 2013

Me and the wife stayed for 2nites at this place we took the 3bedroom suite it was the old non renivated room so we got it at a lower cost it was on the 25th floor it had 3bedrooms 2 with double beds and 1 with 2single beds all room have aircon the master bedroom me and the wife used... More

Was this review helpful? Yes
AnthonyOw, General Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Thank you so much for the positive comments and I am sure my colleagues and I will be encouraged by your feedback and will do even better in the future. We are glad to inform you that Somerset Surabaya is renovating some of the rooms progressively and I am sure that all our guests will feel more at home the... More

Jakarta, Indonesia
Contributor
12 reviews 12 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed March 2, 2013

For the goods: I came for a business trip, working at the airport every day.My wife came with me, that is the reason why we choose serviced apartment rather than hotel For me, the location was a compromise: mid way between the airport(for me) and city center(for my wife). Do not dream, Surabaya suffers - to a less extent than... More

Was this review helpful? Yes
AnthonyOw, General Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Thank you so much for staying a month with us and I apolozise for the inconvenience caused to you and your wife. The breakfast we served for our 137 units of 1 to 3 bedroom apartments is Continental Breakfast which is meant to be light for our long stay guests. Beside Continental, we added a few hot items and change... More

Singapore, Singapore
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 5, 2013

Somehow I think there is no sign outside that says Somerset Hotel.. either I must have missed it even though I was in and out several times or the location of the sign is poor. The staff service at the counter was good. No hassles and they could converse quite well in English. The hotel has quite a spacious lobby... More

Was this review helpful? Yes 3
AnthonyOw, General Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Thank you so much for the positive feedback and your comments during your stay with us. It is through your feedback that we can contine to improve our products and services for all our guests. Thank you once again More

Mataram, Indonesia
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 17, 2012

I was in Surabaya few days ago and stayed in Somerset hotel in Surabaya. Checked in 12 Nov 2012 and checked out 13 Nov 2012. Just for one night. Overall the hotel is good, located right next to the toll road. It takes only about 15 minutes drive from the airport via the toll road. Jus a few meters away... More

Was this review helpful? Yes 1
AnthonyOw, General Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Thank you so much for the comments and I am glad that you had enjoyed your stay with us as we are conveniently located for business, shopping and golfing. I am sure that with your positive comments, it will be an inspiration for my colleagues and I to do even better for all our guests. Thank you once again. More

Shanghai China
Senior Contributor
46 reviews 46 reviews
19 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed October 10, 2012

I stayed here two nights. I liked it very much. Everyone was friendly. Wifi was strong. I liked the lounge lobby bar and life music every night. Are you on business? this was a great hotel. I will be back

Was this review helpful? Yes 3
AnthonyOw, General Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Thank you so much for the positive comments and looking forward to welcoming you back to Somerset Surabaya Hotel and Service Residence. I am glad to inform you that our newly renovated Kafe Teracota, a Modern Comtemporary Family Restaurant, will be in operation from November 2012 onwards. More

Singapore
Contributor
14 reviews 14 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed September 29, 2012

Stayed here on a number of occasions over the years for work. Caters to a mix crowd - local and overseas travellers (business and leisure). Location-wise, it is not exactly downtown (near the Surabaya-Gempol toll highway) and Putat Gede roundabout is a few hundred metres away. That's the problem - got stuck in a 20~30 minutes jam returning to the... More

Was this review helpful? Yes 1
Singapore
Contributor
20 reviews 20 reviews
16 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed August 26, 2012

The Somerset Hotel is old and it reflects on the overall feeling when you enter the room The bathroom had molds on the walls and around the sink, and the quality of the food provided for breakfast was low The only advantage of this hotel is its location, near the high way and golf courses. Within the same budget, prefer... More

Was this review helpful? Yes 2
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Additional Information about Somerset Surabaya Hotel & Serviced Residence

Address: Jl Raya Kupang Indah, Surabaya 60189, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Somerset Surabaya Hotel & Serviced Residence 4*
Number of rooms: 385
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Also Known As:
Somerset Surabaya Hotel And Serviced Residence
Somerset Hotel Surabaya
Somerset Surabaya Hotel & Serviced Residence Java

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