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Somerset Surabaya Hotel & Serviced Residence

Jl Raya Kupang Indah, Surabaya 60189, Indonesia
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1 room 1 guest
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Somerset Surabaya Hotel & Serviced Residence
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107 Reviews from our TripAdvisor Community

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Traveler rating
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    50
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12
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
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English first
  • All months
    (107)
  • Mar-May only
    (29)
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    (31)
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    (29)
  • Dec-Feb only
    (18)
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Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel has strategic location, located near anywhere you want to reach in dazzling Surabaya. The people were nice, helpful, cozy lobby and very suitable for business trip to this city. However I remembered the room furniture and tools really required rejuvenation, things like towel hanger in the bathroom, chair, room lamp. Better recheck before guests enter their room.

Was this review helpful? Yes
Bryan L, Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Dear Felix Z, We thank you for your feedback, and are delighted to hear that our strategic location, facilities and friendly staff enhanced your visit to Surabaya. We regret any inconvenience relating to the room amenities, and please be assured of our ongoing efforts to ensure the highest standards of maintenance. Thank you for your stay, and we look forward... More 

Surabaya, Indonesia
Level Contributor
88 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

4 star hotel, located in the second biggest city of Indonesia. Neat and clean room. Very good room service, very good and cooperative staff. Located on the very good location. Very convenience; if you have to take the flight in the early morning. Good options in the breakfast.

Was this review helpful? Yes
Bryan L, General Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Dear Ashok_Kumar_Singh, Thank you for your recent stay with us, and for sharing your insights. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering... More 

Sydney, Australia
Level Contributor
40 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 28, 2015

Stay here for 2 days for business trip. The hotel has shown its age with the room and bathroom looks old. Morning breakfast is very limited with mainly carb and not much choice. Granted the location is good as it is near the tollway but if you want to visit other surabaya area for tourist purpose the location is not... More 

Was this review helpful? Yes
AnthonyOw, General Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Thank you so much for staying with us. Yes, the location is one of the many reasons why our guests are staying with us. We are just located at the tollway and it is so convenient and time saving for our guests to travel to the outskirt of Surabaya for work. Moreover, we are only 5 minutes drive from the... More 

indonesia
Level Contributor
51 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed July 7, 2015

we spend 1 night with friends so we picked 3 rooms apartement (twin beds and 2 king size bed) with 2 bathrooms quite large space in the living room for gathering with family and friends theres sofa, dining table, refrigerator, kitchen, welcome drink, plate, cup, etc. the breakfast was great! theres several menu you cannot find in the other hotel...... More 

Was this review helpful? Yes
AnthonyOw, General Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Thank you so much for staying with us and your positive feedback. Yes, indeed, our breakfast spread is one of the best in Surabaya. I had also noted your comments on the toilet door and will get it rectify right away. Thank you once again and looking forward to welcoming you back to Somerset Surabaya Hotel and Serviced Residence. More 

Mataram, Indonesia
1 review
4 of 5 stars Reviewed May 24, 2015

Breakfast was great. I love the breakfast menu..and the taste was really good the service was very good The hotel is not far from juanda international airport and mitra keluarga darmo hospital There are some restaurants around the hotel

Was this review helpful? Yes
AnthonyOw, General Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Thank you so much for staying with us and your valuable comments. Yes, indeed our breakfast is one of the best in Surabaya. I am glad that you had enjoyed your stay with us and looking forward to welcoming you back to Somerset Surabaya Hotel and Serviced Residence. More 

Osaka, Japan
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 6, 2015 via mobile

Stayed at the Somerset for two nights and found it to be very comfortable. Bed was extremely comfy, the bathroom a little worn, but acceptable and the breakfast was tasty. Never got round to using the pool facilitie, but at a glance they seemed to be good.

Was this review helpful? Yes
AnthonyOw, General Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Thank you so much for staying with us and your valuable comments. I am glad that you had enjoyed your stay with us and had also enjoyed the lovely breakfast that we served. Looking forward to welcoming you back to Somerset Surabaya Hotel and Serviced Residence. More 

Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed April 27, 2015

Somerset hotel, very nice hotel in Surabaya. This is the fourth time staying at this hotel . Comfortable, very quiet, good service. Complete facilities, pool, table Billyard, karaoke and massage . The location is fairly close to the airport , quite a lot of restaurants around the hotel , so do not be confused when famine . What I like... More 

Was this review helpful? Yes
AnthonyOw, General Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Thank you so much for staying with us so many times and your positive feedback. We are glad that you had enjoyed our full buffet spread for breakfast and we are proud that we have one of the best breakfast in town. Thank you once again and looking forward to welcoming you back to Somerset Surabaya Hotel and Serviced Residence.... More 

Jakarta
Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed March 5, 2015

Stay for 2 nights there. Unfortunately I got smoking room despite request to have a non smoking room. No big fuss about the room, the bed is too soft to my liking. The breakfast is okay, they change some of the menu daily so it's not boring. The hotel location is good, just beside some decent restaurants.

Was this review helpful? Yes
AnthonyOw, General Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Thank you so much for staying with us and your valuable comments. I do apologize that we do not have sufficient non smoking rooms at the time when you checked in. I am glad that you had enjoyed the breakfast where we do rotate our dishes so that our guests who stay for a longer period will have the opportunity... More 

Jakarta, Indonesia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed January 31, 2015

always stayed here for every business trip at surabaya good and clean room good night sleep many tv channel breakfast was great no complaint and for sure will be staying here again next time i'll be in surabaya

Was this review helpful? Yes
AnthonyOw, General Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Thank you so much for the positive feedback and indeed due to our location, it is ideal for businesses as we are near to the highway toll. It is very convenient to travel to the various factories just outside Surabaya. Thank you once again for the feedback and looking forward to welcoming you back to Somerset Surabaya Hotel and Serviced... More 

Ipoh
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 15, 2015

Been here for a business trip. It was a good hotel. Spacious room. Good amenities provided. Fast check in and fast check out. Good breakfast. Sleep quality-good. Will have a visit in near future. Thank you somerset.

Was this review helpful? Yes
AnthonyOw, General Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Thank you so much for the positive feedback and I am glad that you had enjoyed your stay with us. Yes, breakfast is one of the most important meals that we must have and here at Somerset, we served a great variety of over 60 items on our buffet spread. With freshly prepared eggs of your choice to waffles and... More 

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