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Somerset Surabaya Hotel & Serviced Residence

Jl Raya Kupang Indah, Surabaya 60189, Indonesia
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1 room 1 adult
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Somerset Surabaya Hotel & Serviced Residence
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125 Reviews from our TripAdvisor Community

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Level Contributor
193 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

I have seen this hotel 5-6 years ago for some days during my business trip and even then it was a tired place... I can assure you it didn't change at all! Service at check in and general staff is friendly and helpful but they can't overhaul the furnishing of the rooms from 1980, old smell, not working of faulty... More 

Helpful?
Thank aho3
surabaya
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I've 2 days business review recently, so we had breakfast, lunch and dinner at the hotel. The menu was so boring because it was exactly the same the whole day ! Also few options of under quality fruits....this was one time I avoid fruits for dessert.

Helpful?
Thank eljees
Bryan L, Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Thank you for your recent visit to Somerset Surabaya, and for taking the time to provide us with your feedback, eljees. Sorry to hear of your disappointing experience, I have shared your comments with our Executive Chef for review and corrective action. We endeavour to provide as much variety as possible, with a wide array of dishes which are rotated.... More 

Surabaya, Indonesia
Level Contributor
3 reviews
4 of 5 stars Reviewed 3 weeks ago

so nice and comfort room . But hot water at my bathroom not worked well .. I call the technical staff but he come so late . He repaired and I can take a shower that night . At the morning, the hot water not worked well again .. But this is one of the my favourite hotel at Surabaya... More 

Helpful?
Thank Ratih Mustika A
Bryan L, Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Good morning and warm greetings from Somerset Surabaya, Ratih Mustika A! Delighted to hear of your very enjoyable stay with us, and also for your feedback concerning the hot water, which has been shared with our Maintenance Manager for corrective action. If you haven't already done so, do consider following our Instagram page for updates on all our exciting promotions,... More 

Surabaya, Indonesia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 31, 2015 via mobile

We stayed 1 night on executive room for celebrated new year. I got room on 14th floor. Hotel staffs are friendly. Good value for money, not the best one hotel in Surabaya. Good location, easy to find foods. Pool too small and crowded, need to renovate but overall is good.

Helpful?
Thank FellyYoo
Bryan L, Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Thank you for your recent stay and review, FellyYoo. We are delighted that you chose to welcome 2016 with our friendly team, and for your very kind comments concerning our staff, location and overall value. Our pool is very popular with families, especially during weekends and holidays, and it does create a very festive atmosphere. We wish you and your... More 

Jakarta, Indonesia
Level Contributor
10 reviews
4 hotel reviews
3 of 5 stars Reviewed December 23, 2015

Stayed here for one night during my business trip in Surabaya Actually I always stay at this hotel if I went to Surabaya for business trip since it's very near to my office in Surabaya The hotel is aged especially the bathroom, I think they need to renovate the bathroom The breakfast is good For a night or two, with... More 

Helpful?
Thank AdiPetsu
Bryan L, Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Thank you for your recent stay and review, AdiPetsu. We appreciate your loyalty, and for your positive comments regarding our central location, value and breakfast. While our property is not new, we work hard to maintain it to a high standard. Thanks again for making Somerset your home in Surabaya, and we look forward to welcoming you back again soon.... More 

Pine City
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 17, 2015

We stayed here for 9 nights in November. There were 3 of us...my wife, daughter & myself. There was 1 very large bed. They call it a King size, but it is bigger than that. It seems like about the size of 2 full size beds pushed together. There was way more than enough room for the 3 of us... More 

Helpful?
Thank Edward L
Bryan L, Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Warm greetings from sunny Surabaya, EdwardL, and many thanks for choosing Somerset for your recent visit with your family. It is so heartening to hear that our friendly team took good care of you, and our spacious accommodation, extensive breakfast buffet and pricing provided excellent value. We are sorry for any inconvenience regarding the ants, we have a continuous programme... More 

Jakarta, Indonesia
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed December 16, 2015

i was staying in somerset for 2 nights and i had a bad experience. the hotel was too old and it has a scary room. the room that i stayed was in the corner of the aisle and it was smelly. i took the bad decision for staying in this hotel. but hopefully, there's one advantage that's this somerset near... More 

Helpful?
Thank tanlim9
Bryan L, Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Thank you for your visit, and for sharing your experience, tanlim9. We are sorry to hear that your stay did not meet your expectations, and I invite you to contact me directly at bryan.loh@the-ascott.com to share the details of your booking, so that we may investigate further, and take the necessary corrective action. At the same time, we are delighted... More 

Travelers are raving about these Surabaya hotels

Jakarta, Indonesia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 13, 2015

We was stayed here during a business trip in Surabaya, this hotel is very clean and tidy and there is an ATM in the foyer and bell boys on standby which is always nice. The lobby has a band playing on the ground floor restaurant/bar. They seem very so so. i seen the peoples around also do not enjoyable with... More 

Helpful?
Thank allengultom
Bryan L, Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Warm greetings from Somerset Surabaya, allengultom, and thank you for visiting our hotel and we are extremely appreciative of your positive review on Trip Advisor. Our staff and facilities are geared towards providing convenience and comfort toward all guests, be they visiting for leisure or business, and we are happy that our ATM, friendly staff and comfortable rooms enhanced your... More 

Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed October 25, 2015 via mobile

The room on the 4th floor which I stayed for 2 nights was spacious and well equipped. It was mostly occupied by the bed, which was huge! But a coffee table with single chair, a working table -also with a chair, a coffee maker and a well stocked mini bar will surely be able to make you feel comfy. The... More 

Helpful?
Thank gita l
Bryan L, Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Dear gita l, Thank you for making Somerset your home-away-from-home in Surabaya, and we are extremely appreciative of you taking the time to share your comments on TripAdvisor. We are delighted that your stay was comfortable, and had the opportunity to enjoy our resort-style pool, with a wading pool for children, and a larger free-from pool for adults. Our younger... More 

Gold Coast, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 20, 2015

I had a very enjoyable stay at Somerset Surabya and the accommodation proved to be very good value. Throughout my stay the friendliness of the staff from a simple greeting to even remembering the way I like my coffee at breakfast each day (the service of staff member Lani was exceptional!) was very pleasing. A relax by the pool and... More 

Helpful?
Thank gjdriver
Bryan L, General Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Dear gjdriver, Thank you so much for your recent stay with us, and for your lovely comments regarding our facilities, the comfort of our rooms and our delightful staff. We are so happy that your expectations were met, if not surpassed, in every aspect of your stay, and we look forward to welcoming you back to Somerset Surabaya soon! Regards,... More 

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