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All 76 Surabaya hotels

Somerset Surabaya Hotel & Serviced Residence

4.0 of 5 Hotel   |   Jl Raya Kupang Indah, Surabaya 60189, Indonesia
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Somerset Surabaya Hotel & Serviced Residence
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Ranked #34 of 76 Hotels in Surabaya
A recent review
3 of 5 stars reviewed 4 weeks ago
Frank T Montreal, Canada
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91 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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  • Indonesian first
  • Japanese first
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Montreal, Canada
Contributor
16 reviews 16 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Not bad for the price. Breakfast was excellent! I find that rating this as a 4* hotel is a bit of a stretch, I've stayed in 2* places that were cleaner and more spacious. The bed passed my black light test but the rest of the room did not. The bath/shower was so narrow that I had to shower standing... More 

Was this review helpful? Yes
AnthonyOw, General Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Thank you so much for your positive feedback and that you had enjoyed your stay and our buffet breakfast. It is indeed good value and looking forward to welcoming you back to Somerset Surabaya Hotel and Serviced Residence. Best regards. More 

Jakarta, Indonesia
Top Contributor
90 reviews 90 reviews
74 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed November 13, 2014

Checked in around 9 pm and got twin bed non smoking room. Room was already renovated but there was high step to the bathroom. Wastafel was put very high on the wall, hence not really convenient. Amenities was good in quantity and quality. Water on the toilet was a bit smelly at the first flush, but later on was okay.... More 

Was this review helpful? Yes
AnthonyOw, General Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Thank you so much for your comments during your recent stay with us. Yes, all our hotel rooms renovation had been completed and our guests are very pleased with it. We are currently replacing some of the wifi routers and I am sure the connection will be much better in the future. Thank you once again for the feedback. Best... More 

Carnon, France
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 9, 2014

Have been staying in this hotel several times for business travel. Service is good and room are big and comfortable. Wi-Fi works well without breakout. The food is very good, and the breakfast buffet is amazing. Never been to the swimming pool but it looks ok. Will definitely recommend this hotel as one of the best in Surabaya

Was this review helpful? Yes
AnthonyOw, General Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Thank you so much for your positive comments and I am sure my colleagues and I will be encouraged by it and strive to do even better for our guests in the future. I am also glad that you had enjoyed our extensive buffet breakfast at our newly renovated Terakota Cafe which serves an extensive selection of Indonesian and International... More 

Milan, Italy
Top Contributor
69 reviews 69 reviews
47 hotel reviews
75 helpful votes 75 helpful votes
2 of 5 stars Reviewed October 22, 2014

I dislike of this hotel the cleaness. ....blankets did not seem fresh, towels were 'yellow' and condition of bathroom very poor. Personnel is very kind but this is not enough. Wifi was acceptable in terms of speed, breakfast buffet fair enough.

Was this review helpful? Yes
AnthonyOw, General Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Thank you so much for your comments that you had given. I apologize for the inconvenience caused to you and will look to replace all the old linens and the cleanliness of the rooms. Thank you once again for staying with us. Best regards. More 

Bandung, Indonesia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 11, 2014

Stay in Somerset since 10 years on all my business trips since then years and always enjoy it. Very friendly staff from check in all the way to check out. Rooms are spacious and clean. My special tip: The bar downstairs offers great happy hour beer with very nice and attentive staff. Special this month is the Halloween decoration which... More 

Was this review helpful? Yes
AnthonyOw, General Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

I want to thank you for staying with us for the past 10 years and indeed had seen the hotel transformed from an old and tired to currently refresh with newly renovated rooms and brand new Terakota Cafe that serves buffet breakfast, lunch and dinner. Thank you so much for the positive feedback and I am sure my colleagues and... More 

1 review
4 of 5 stars Reviewed September 13, 2014 via mobile

Internet is really slow! Travel for so many years, are here to stay, the network is very bad

Was this review helpful? Yes
AnthonyOw, General Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Thank you so much for your comments. I am so sorry and I apologize for the slow internet connection that you had experience during your stay with us. We are currently replacing some of the older routers with newer ones and repositioning the location to speed up the connectivity. Thank you once again for your feedback and it is through... More 

Jakarta, Indonesia
2 reviews
4 of 5 stars Reviewed September 2, 2014

I was stayed for one night in this hotel, got a room on eleventh fl, just beside elevator. Wifi signal in my room was very week. At night I have buffet dinner in the restaurant, for whom like to eat it has many choices which pleasure your appetite. The cake shop also give 50 % discount after 7 pm. Pitty... More 

Was this review helpful? Yes
AnthonyOw, General Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Thank you so much for staying with us and your valuable comments. I am so glad that you had enjoyed our buffet spread. We have a great buffet selection for breakfast, lunch and dinner. There is also a good selection of ala carte dishes. I will look at the wifi signal and will replace some of the older router to... More 

Singapore, Singapore
Contributor
17 reviews 17 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 27, 2014

Stayed in the Deluxe Room. Not much difference between Superior and Deluxe, probably bath tube available in Superior Room. Quick Check-in as no other guest at the point of time. Swimming pool, gym available in hotel. 1. Room - Clean & Spacious. Room amenities are ok. Lighting is acceptable. Wifi in room abit weak. 2. Food - Did not try... More 

Was this review helpful? Yes
AnthonyOw, General Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Thank you so much for staying with us and your positive comments. I totally agree that our location is one of the best in Surabaya which is just near to the highway toll and will be able to minimize the traffic jams when you travel to the place of work in the region. Looking forward to welcoming you back to... More 

Jakarta
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 8, 2014

Stayed for two nights at the hotel for business trip and definitely enjoyed the stay. The king size bed is comfortable and the room is clean and spacious. The lighting in the room is also sufficiently bright. I reckon this hotel is quite popular amongst the Japanese as I noticed many occupants are of that nationality. Mostly I stayed at... More 

Was this review helpful? Yes
AnthonyOw, General Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Thank you so much for staying with us and your positive comments on TripAdvisor. We look forward to your next trip to Somerset Surabaya Hotel and Serviced Residence. More 

Jakarta, Indonesia
Contributor
14 reviews 14 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 28, 2014

Good business hotel in Surabaya since I mostly stayed in this hotel for business purpose. Check-in was quick and the room was just freshly refurbished so everyhting looks new. Room amenities are fine. Bathroom equipped with bathtub even on superior room. Breakfast was okay, not too many options on the menu. The taste was okay. Cafe/ bar located in the... More 

Was this review helpful? Yes
AnthonyOw, General Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Thank you so much for staying with us and the positive comments. We are all delighted and glad thay you had enjoyed your stay with us. Looking forward to welcoming you back to Somerset Surabaya Hotel and Serviced Residence. More 

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Additional Information about Somerset Surabaya Hotel & Serviced Residence

Address: Jl Raya Kupang Indah, Surabaya 60189, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Somerset Surabaya Hotel & Serviced Residence 4*
Number of rooms: 385
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Also Known As:
Somerset Surabaya Hotel And Serviced Residence
Somerset Hotel Surabaya
Somerset Surabaya Hotel & Serviced Residence Java
Hotel Style:
#16 Luxury Hotel in Surabaya
#21 Spa Hotel in Surabaya

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