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Somerset Surabaya Hotel & Serviced Residence

Jl Raya Kupang Indah, Surabaya 60189, Indonesia
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Somerset Surabaya Hotel & Serviced Residence
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Ranked #35 of 92 Hotels in Surabaya
A recent review
3 of 5 stars reviewed 2 days ago
anto n Sydney, Australia
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105 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Sydney, Australia
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stay here for 2 days for business trip. The hotel has shown its age with the room and bathroom looks old. Morning breakfast is very limited with mainly carb and not much choice. Granted the location is good as it is near the tollway but if you want to visit other surabaya area for tourist purpose the location is not... More 

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indonesia
Level Contributor
50 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 3 weeks ago

we spend 1 night with friends so we picked 3 rooms apartement (twin beds and 2 king size bed) with 2 bathrooms quite large space in the living room for gathering with family and friends theres sofa, dining table, refrigerator, kitchen, welcome drink, plate, cup, etc. the breakfast was great! theres several menu you cannot find in the other hotel...... More 

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AnthonyOw, General Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Thank you so much for staying with us and your positive feedback. Yes, indeed, our breakfast spread is one of the best in Surabaya. I had also noted your comments on the toilet door and will get it rectify right away. Thank you once again and looking forward to welcoming you back to Somerset Surabaya Hotel and Serviced Residence. More 

Mataram, Indonesia
1 review
4 of 5 stars Reviewed May 24, 2015

Breakfast was great. I love the breakfast menu..and the taste was really good the service was very good The hotel is not far from juanda international airport and mitra keluarga darmo hospital There are some restaurants around the hotel

Was this review helpful? Yes
AnthonyOw, General Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Thank you so much for staying with us and your valuable comments. Yes, indeed our breakfast is one of the best in Surabaya. I am glad that you had enjoyed your stay with us and looking forward to welcoming you back to Somerset Surabaya Hotel and Serviced Residence. More 

Osaka, Japan
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed May 6, 2015 via mobile

Stayed at the Somerset for two nights and found it to be very comfortable. Bed was extremely comfy, the bathroom a little worn, but acceptable and the breakfast was tasty. Never got round to using the pool facilitie, but at a glance they seemed to be good.

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AnthonyOw, General Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Thank you so much for staying with us and your valuable comments. I am glad that you had enjoyed your stay with us and had also enjoyed the lovely breakfast that we served. Looking forward to welcoming you back to Somerset Surabaya Hotel and Serviced Residence. More 

Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed April 27, 2015

Somerset hotel, very nice hotel in Surabaya. This is the fourth time staying at this hotel . Comfortable, very quiet, good service. Complete facilities, pool, table Billyard, karaoke and massage . The location is fairly close to the airport , quite a lot of restaurants around the hotel , so do not be confused when famine . What I like... More 

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AnthonyOw, General Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Thank you so much for staying with us so many times and your positive feedback. We are glad that you had enjoyed our full buffet spread for breakfast and we are proud that we have one of the best breakfast in town. Thank you once again and looking forward to welcoming you back to Somerset Surabaya Hotel and Serviced Residence.... More 

Jakarta
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed March 5, 2015

Stay for 2 nights there. Unfortunately I got smoking room despite request to have a non smoking room. No big fuss about the room, the bed is too soft to my liking. The breakfast is okay, they change some of the menu daily so it's not boring. The hotel location is good, just beside some decent restaurants.

Was this review helpful? Yes
AnthonyOw, General Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Thank you so much for staying with us and your valuable comments. I do apologize that we do not have sufficient non smoking rooms at the time when you checked in. I am glad that you had enjoyed the breakfast where we do rotate our dishes so that our guests who stay for a longer period will have the opportunity... More 

Jakarta, Indonesia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed January 31, 2015

always stayed here for every business trip at surabaya good and clean room good night sleep many tv channel breakfast was great no complaint and for sure will be staying here again next time i'll be in surabaya

Was this review helpful? Yes
AnthonyOw, General Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Thank you so much for the positive feedback and indeed due to our location, it is ideal for businesses as we are near to the highway toll. It is very convenient to travel to the various factories just outside Surabaya. Thank you once again for the feedback and looking forward to welcoming you back to Somerset Surabaya Hotel and Serviced... More 

Ipoh
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed January 15, 2015

Been here for a business trip. It was a good hotel. Spacious room. Good amenities provided. Fast check in and fast check out. Good breakfast. Sleep quality-good. Will have a visit in near future. Thank you somerset.

Was this review helpful? Yes
AnthonyOw, General Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Thank you so much for the positive feedback and I am glad that you had enjoyed your stay with us. Yes, breakfast is one of the most important meals that we must have and here at Somerset, we served a great variety of over 60 items on our buffet spread. With freshly prepared eggs of your choice to waffles and... More 

Montreal, Canada
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed November 29, 2014

Not bad for the price. Breakfast was excellent! I find that rating this as a 4* hotel is a bit of a stretch, I've stayed in 2* places that were cleaner and more spacious. The bed passed my black light test but the rest of the room did not. The bath/shower was so narrow that I had to shower standing... More 

Was this review helpful? Yes
AnthonyOw, General Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Thank you so much for your positive feedback and that you had enjoyed your stay and our buffet breakfast. It is indeed good value and looking forward to welcoming you back to Somerset Surabaya Hotel and Serviced Residence. Best regards. More 

Jakarta, Indonesia
Level Contributor
120 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 stars Reviewed November 13, 2014

Checked in around 9 pm and got twin bed non smoking room. Room was already renovated but there was high step to the bathroom. Wastafel was put very high on the wall, hence not really convenient. Amenities was good in quantity and quality. Water on the toilet was a bit smelly at the first flush, but later on was okay.... More 

Was this review helpful? Yes
AnthonyOw, General Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review

Thank you so much for your comments during your recent stay with us. Yes, all our hotel rooms renovation had been completed and our guests are very pleased with it. We are currently replacing some of the wifi routers and I am sure the connection will be much better in the future. Thank you once again for the feedback. Best... More 

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