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Bumi Surabaya City Resort

Certificate of Excellence
Jl. Jend. Basuki Rakhmat 106 - 128, Surabaya 60271, Indonesia
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Bumi Surabaya City Resort
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181 Reviews from our TripAdvisor Community

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Traveler rating
    66
    77
    23
    9
    6
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38
18
5
91
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
  • All months
    (181)
  • Mar-May only
    (50)
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    (52)
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    (44)
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    (35)
All months
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed today NEW via mobile

I love the gardens, with calming water features. The smell as you enter the lobby is both refreshing and relaxing. Make you think you have walked into an exotic spa. Helpful and friendly front desk and bell service. The room is spacious, pleasantly set up, and so is the bathroom, which is of old concept with a separate cubicle for... More 

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Yogyakarta, Indonesia
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Everytime we go to Surabaya, we always stay at this property. we always like the smell of the lemongrass in the lobby. The room was huge and nice view over looking the city. Love the Pasar Senggol for Dinner and the breakfast choices were amazing. It is the hotel to go in Surabaya, even just to enjoy the garden

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Semarang, Indonesia
2 reviews
5 of 5 stars Reviewed yesterday NEW

Every Eid holidays to Surabaya with my children&grandchildren,we always stay at Bumi Surabaya City Resort. the best resort atmosphere,family size of room,a large swimming pool,also kind&quality of its food made my family always chose to stay at Bumi Surabaya City Resort .

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Jakarta, Indonesia
1 review
3 of 5 stars Reviewed 6 days ago NEW

Maybe bacause my mind is already full of hope to be entering Grand Hyatt standart kind of hotel, because i heard it was a Grand Hyatt before, so now i know why they're change it. Hope they will do some renovation, like in the bathroom, it would be perfect.

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2 reviews
5 of 5 stars Reviewed 1 week ago

Best Indonesian Food ever tasted in a Hotel, period. They also excell in terms of western cuisine counterpart in many sense than their competitors. In fact their Indo food also beat Pullman & Sheraton up in their fashion. And their staff service also excellent and super friendly. However the room itself just good, 5 star standard, seems boring in my... More 

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S_Guntur_Tampubolon, Manajer Umum at Bumi Surabaya City Resort, responded to this review

Dear Galih J, Thank you for the compliments and positive review of the food we serve at our Pasar Malem and our staff attitude. I am delighted to read that you enjoyed your meal. Your comments on our room are well noted. Kindly be informed that we have 4 other room categories. We look forward to welcoming you back in... More 

Palembang, Indonesia
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I really love this hotel. What a very strategic location near shopping, business and office area. I love the traditional and romantic ambience. They have a large room with bathtub and so many variance of food at breakfast. At night, they offer complete culinary experience from their restaurant.

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S_Guntur_Tampubolon, Manajer Umum at Bumi Surabaya City Resort, responded to this review

Dear Chirommy, Thank you for your positive feedback and for the five stars. It is good to hear that you enjoyed your stay with us from the room to the breakfast. We look forward to welcoming you back to our city resort in the near future. Best Regards More 

Jakarta, Indonesia
1 review
5 of 5 stars Reviewed 4 weeks ago

My family enjoyed our 5 days experience at Bumi Surabaya City Resort with the high quality service by its staff & great facilities. The staff are genuinely lovely. The food was fantastic. The pool was great & entire hotel was surrounded by lush beautiful garden making it incredibly and tranquil. We had dinner at Pasar Malam, lots of stalls presenting... More 

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S_Guntur_Tampubolon, Manajer Umum at Bumi Surabaya City Resort, responded to this review

Dear Ms. Ayusta S, Thank you for the five stars and for sharing your experience on tripadvisor. I am delighted to read that we met your expectations in all aspects of your stay and that you and your family had an enjoyable visit to our Pasar Malem. Thank you again for the recommendation, it is very much appreciated. We look... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 24, 2015

This was Hyatt Surabaya under new ownership. Spacious room, friendly staff and very good breakfast. They have this cozy garden lounge/ pool restaurant, great for hanging out or working on a biz trip. Good value for money. Very recommended.

Was this review helpful? Yes 1
S_Guntur_Tampubolon, Manajer Umum at Bumi Surabaya City Resort, responded to this review

Dear Edric L, Thank you for sharing your review on Tripadvisor and for the five stars. We are delighted to read that you enjoyed your stay and appreciate your recommendation. We all look forward to seeing you back soon to our city resort. Best regards More 

Yogyakarta, Indonesia
1 review
5 of 5 stars Reviewed June 12, 2015

Everytime I go to Surabaya, I'd like to stay in this Hotel.......when entering the lobby, the smell of traditional aromatherapy makes me feel so peaceful....the executive suite amenities and welcome fruit are amazing. The variety of breakfast also huge....and the taste is delicious, specially for traditional food. The service is also excellent.....so If I may say , even though not... More 

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S_Guntur_Tampubolon, Manajer Umum at Bumi Surabaya City Resort, responded to this review

Dear Ibu Mey N, Thank you so much for the five stars and for the compliments. I am delighted to learn that you have enjoyed your stay and the dining experience at our Pasar Pagi. We look forward to welcoming you back in the near future. Best Regards More 

Jakarta
Level Contributor
79 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed June 6, 2015

Hi All, Stayed here last Dec 2014: 1) Great location in the heart of Surabaya 2) Great excellent breakfast with wide food variety 3) On my birthday when I stayed there, they woke me up 11:30 PM, sang for me then send me a birthday cake personalized with my name on it, the hotel manager was there as well. Superb... More 

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S_Guntur_Tampubolon, Manajer Umum at Bumi Surabaya City Resort, responded to this review

Dear Botulinum, Thank you for your positive feedback and for the five stars. I shall take this opportunity of sharing your feedback with the entire team. It was a pleasure to have you with us and we hope to be able to serve you again in the future. Best Regards More 

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