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Bumi Surabaya City Resort

Certificate of Excellence
Jl. Jend. Basuki Rakhmat 106 - 128, Surabaya 60271, Indonesia
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1 room 1 guest
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Bumi Surabaya City Resort
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Bumi Surabaya City Resort
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194 Reviews from our TripAdvisor Community

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Traveler rating
    72
    82
    23
    10
    7
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43
21
5
94
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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English first
  • All months
    (194)
  • Mar-May only
    (50)
  • Jun-Aug only
    (65)
  • Sep-Nov only
    (44)
  • Dec-Feb only
    (35)
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Jakarta, Indonesia
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

This is my first time stay in hotel Bumi. At first i was not expecting lot. Once i arrive, i feel the staf were very helpful, friendly and nice. A bit confuse because the hotel is really big, but the sign board and staff are reallh helpful. Even it's old hotel, the room us very clean, nice, well maintained. And... More 

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Jakarta, Indonesia
Level Contributor
51 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Just stay there couple days ago and I am so happy to share my good experience during my stay. First coming welcoming with warm greeting from all staff who I met till to Reception, very well prepared & took me only few minutes to check in process. Entering room and I am glad to know they have assigned a corner... More 

Was this review helpful? Yes 2
S_Guntur_Tampubolon, Manajer Umum at Bumi Surabaya City Resort, responded to this review

Dear Yoyokps76, Thank you for such a great review. I am really delighted you enjoyed your time in Surabaya and at Bumi Surabaya City Resort. We shall look forward to welcoming you back in the near future. Thank you More 

Jakarta, Indonesia
Level Contributor
6 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Hotel bumi Surabaya, one of the best hotels I've visited always required in the city of Surabaya, Resort hotel concept in the marvelous city, check in process fast, very good service, the rooms are spacious and clean, spacious bathroom, also 'Pasar malam most of popular in this resort hotel .like it!!

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S_Guntur_Tampubolon, Manajer Umum at Bumi Surabaya City Resort, responded to this review

Dear Winata04, Thank you for the five stars. It was a pleasure reading your review and I am glad you enjoyed your stay. We look forward to welcoming you back again soon. Thank you More 

Amsterdam, The Netherlands
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed one night in the hotel after our 4 days jungle safari on Kalimantan. The lobby and entrance of the hotel is overwhelming. Friendly and helpfull staff while checking in. The room was spacious with a very comfortable and king size bed. We slept very well. The bathroom was nice too, seperate shower and bath. Nice marble. We also... More 

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S_Guntur_Tampubolon, Manajer Umum at Bumi Surabaya City Resort, responded to this review

Dear Floris M, Thank you so much for your great comments and for the five stars. I am very happy to know that you enjoyed your stay, and I shall definitely share your comments with the rest of the team. Your feedback about the room is much appreciated and will be useful for future improvement. We shall look forward to... More 

Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed 4 weeks ago

The staff in this hotel seem to resent having guests; check in was a series of barked commands from Baresi, who only allowed one person to see the room before booking and was not in the slightest interested in our requests for an upper level room. At The coffee shop on the ground floor it took four requests to four... More 

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S_Guntur_Tampubolon, Manajer Umum at Bumi Surabaya City Resort, responded to this review

Dear Ben B, Thank you for your feedback following your recent stay at Bumi Surabaya City Resort. I would like to offer my sincerest apology to learn that you had to go through an unpleasant experience with our service during your visit. It is certainly not our usual levels of service and I have taken all matters very seriously. Your... More 

Surabaya, Indonesia
Level Contributor
366 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
5 of 5 stars Reviewed 4 weeks ago

last week I reserve for my friends wedding and ask for honeymoon room, I do thank you to the reservation person who accept that without any charge. for sure I book from travel agent that give a cheaper than hotel publish rate. the room ready and setting with flowers at the bed and bath up, also they give a corner... More 

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S_Guntur_Tampubolon, Manajer Umum at Bumi Surabaya City Resort, responded to this review

Dear Sugiphang, Thank you for your wonderful review and for the five stars. I am delighted to read that our team has been able to assist with your friend's honeymoon. Your positive feedback on our food is much appreciated and has been passed on to the entire team. I look forward to welcoming you back to our city resort and... More 

Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 30, 2015 via mobile

I love the gardens, with calming water features. The smell as you enter the lobby is both refreshing and relaxing. Make you think you have walked into an exotic spa. Helpful and friendly front desk and bell service. The room is spacious, pleasantly set up, and so is the bathroom, which is of old concept with a separate cubicle for... More 

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S_Guntur_Tampubolon, Manajer Umum at Bumi Surabaya City Resort, responded to this review

Dear 6974love, Thank you for sharing your review. It is a pleasure to read that you enjoyed your stay with us and please be assured that I shall share your comments with the entire team. I have also taken note of your constructive feedback about the lighting and power outlets in the room, this will definitely help us improve. We... More 

Yogyakarta, Indonesia
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 29, 2015

Everytime we go to Surabaya, we always stay at this property. we always like the smell of the lemongrass in the lobby. The room was huge and nice view over looking the city. Love the Pasar Senggol for Dinner and the breakfast choices were amazing. It is the hotel to go in Surabaya, even just to enjoy the garden

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S_Guntur_Tampubolon, Manajer Umum at Bumi Surabaya City Resort, responded to this review

Dear SAARAH_day_spa, Thank you for your kind comments and for your support. It was a pleasure serving you and we look forward to having you back. Best Regards More 

Semarang, Indonesia
2 reviews
5 of 5 stars Reviewed July 29, 2015

Every Eid holidays to Surabaya with my children&grandchildren,we always stay at Bumi Surabaya City Resort. the best resort atmosphere,family size of room,a large swimming pool,also kind&quality of its food made my family always chose to stay at Bumi Surabaya City Resort .

Was this review helpful? Yes
S_Guntur_Tampubolon, Manajer Umum at Bumi Surabaya City Resort, responded to this review

Dear Elndawajanti, Thank you for sharing your review and for the five stars. I am delighted to read that you enjoyed all aspects of your stay from the room, the swimming pool and the food that we serve. It was our pleasure taking care of you and your family, and we look forward to welcoming you back soon. Thank you More 

Jakarta, Indonesia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 24, 2015

Maybe bacause my mind is already full of hope to be entering Grand Hyatt standart kind of hotel, because i heard it was a Grand Hyatt before, so now i know why they're change it. Hope they will do some renovation, like in the bathroom, it would be perfect.

Was this review helpful? Yes 1
S_Guntur_Tampubolon, Manajer Umum at Bumi Surabaya City Resort, responded to this review

Dear Dianamochdie, Thank you for your feedback following your recent stay. It is disappointing to read your experience and I apologise that we did not meet your expectations during your stay with us. Please note that we are currently in the process of rejuvenating the rooms, which is expected to be completed by the end of 2015. We look forward... More 

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