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Bumi Surabaya City Resort

Jl. Jend. Basuki Rakhmat 106 - 128, Surabaya 60271, Indonesia
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Bumi Surabaya City Resort
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Bumi Surabaya City Resort
Bumi Surabaya City Resort
Bumi Surabaya City Resort
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153 reviews from our community

Traveler rating
    48
    70
    21
    9
    5
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28
17
5
77
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Purwokerto, Indonesia
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Bumi City Resort Surabaya is undoubtedly the BEST Resort in Surabaya. Unlike other 'resort' which located in the outskirt of big city, it's located in the center of both business as well as shopping district of Surabaya. The hotel is very clean, modern and has nice ambience. Service is SUPERB. The room is nice and spacious. The bed is comfortable.... More 

Was this review helpful? Yes
S_Guntur_Tampubolon, Manajer Umum at Bumi Surabaya City Resort, responded to this review

Dear Yenella H, Thank you for your wonderful review and for the five stars. I am delighted to hear that you enjoyed your stay with us and that our service and food have made a good impression. It's a pleasure to have you and we look forward to seeing you again soon. Best Regards More 

Indonesia
Contributor
14 reviews 14 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here with my friends for 1 night, the only thing that bothered me was the receptionist whom I forgot her name, she didn't even warmly greet us, they put on those guests who are older than me and my friends as priority during checkin so we kinda felt left behind at that time.

Was this review helpful? Yes
S_Guntur_Tampubolon, Manajer Umum at Bumi Surabaya City Resort, responded to this review

Dear Reginacindy, Thank you for your feedback. On behalf of the staff and the management, I would like to apologise for the issue that occurred during check in. Rest assured this is definitely not the standard of service that we provide, and necessary actions have been taken. We appreciate your feedback, as it will help us improve in the future.... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

When we first stepped into the lobby, we were amazed by the lovely fragrance they have all over the lobby. It reminded us of a spa resort. It was great. We were welcomed by a very nice staff then we checked in into our room. The room itself is very spacious especially the bathroom. I like their complimentary shower cream... More 

Was this review helpful? Yes 1
S_Guntur_Tampubolon, Manajer Umum at Bumi Surabaya City Resort, responded to this review

Dear Tita H, Thank you for your wonderful review. I am delighted to hear that you enjoyed you stay with us and that you had a pleasant experience. It's a pleasure to have you and we look forward to seeing you again soon. Best Regards More 

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed only for 1 night for business trip..but i have stayed in this hotel before.. Overall - Strategic, in central Surabaya - Nice & quite room, - Big Room - Delicious Food, especially the pastries.. - All the staff are helpfull and polite No complaints from me.. 5 star

Was this review helpful? Yes 1
S_Guntur_Tampubolon, Manajer Umum at Bumi Surabaya City Resort, responded to this review

Dear Andris T Thank you for sharing your experience. I am delighted to hear that you enjoyed our food especially our pastries - our F&B team will be happy to hear that. It was a pleasure having you and we look forward to seeing you again soon. Best Regards More 

Singapore, Singapore
Contributor
18 reviews 18 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

2nd Time to stay at Bumi with my hubby around Chinese New Year in February 2015. Great hospitality and food quality. There's no complaint against this hotel as they run it like a pro especially for a hotel that being managed by a local company, they sure give Bumi Resort, her own personality to be different than other hotels around... More 

Was this review helpful? Yes 3
S_Guntur_Tampubolon, Manajer Umum at Bumi Surabaya City Resort, responded to this review

Dear Bufchoc123, Thank you for your review. We are delighted to see such a wonderful comments. Your comments have been shared with the entire team and I am sure it will motivate them. We all look forward to welcoming you back again very soon. Best Regards More 

Top Contributor
56 reviews 56 reviews
16 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed March 20, 2015

I can't say enough good things about this hotel. It was a great hotel to stay in. When we first arrived and entered the hotel, we were greeted with smiling doorman who greeted us warmly. As we entered, the scent at the ground floor refreshes our senses. Check-in was smooth, and there were people greeting us with their beautiful smiles... More 

Was this review helpful? Yes 2
Bali, Indonesia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 20, 2015

Bumi hotel is a great hotel. Well maintained, with nice and spacious room. You will be able to enjoy a city center location. The must try is definitely the outdoor patio restaurant which offer a wonderful display for breakfast. In the middle of the garden you will find a wide range display of local and international food. Mostly cook in... More 

Was this review helpful? Yes 1
S_Guntur_Tampubolon, Manajer Umum at Bumi Surabaya City Resort, responded to this review

Dear Indotraveler49, Thank you for your great review. I am delighted to hear that you enjoyed your meal at Siti Inggil. We all look forward to having you back real soon Warm Regards S Guntur Tampubolon General Manager Bumi Surabaya City Resort More 

Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 19, 2015

When we arrived at the lobby, the relaxing smell of lemongrass greet us. The staffs are very friendly and the room was nice The garden was relaxing and great spot for kids to play. The hotel also near many city attractions. Definitely the best place to stay

Was this review helpful? Yes 1
S_Guntur_Tampubolon, Manajer Umum at Bumi Surabaya City Resort, responded to this review

Dear mugia j Thank you for your kind words. I am delighted to hear that you enjoyed your stay with us. It is a pleasure to have you and we all look foward to seeing you again soon. Best Regards More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed February 17, 2015

Our Family stayed in this hotel for at least 5 times in the last 5 years, during our stay, we can say that the atmosphere is what we long for, the smell of ginger is refreshing, the rooms are clean, the daily buffet breakfast menu are changed periodically. buffet dinner's menu are great, local and international menu will make you... More 

Was this review helpful? Yes
Surabaya, Indonesia
Top Contributor
58 reviews 58 reviews
18 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed February 11, 2015

New Year has always been moment full of celebrations, due to the fact that not only people all around the world would be saying farewell to the old year & celebrating the new year; but because my parents' anniversary is on that special day. I had everything arranged prior our New Year getaway. Selecting flight schedules (flew from another part... More 

Was this review helpful? Yes 1
S_Guntur_Tampubolon, Manajer Umum at Bumi Surabaya City Resort, responded to this review

Dear iraSmurA Thank you so much for the five stars and for taking the time to share your review on tripadvisor. I am delighted that you have enjoyed your stay with us and that our team had been able to assist with anniversary celebration of your parents. Your kind note toward Nung, Anjas and the whole F&B team will be... More 

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