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Bumi Surabaya City Resort

Certificate of Excellence
Jl. Jend. Basuki Rakhmat 106 - 128, Surabaya 60271, Indonesia
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Bumi Surabaya City Resort
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Bumi Surabaya City Resort
Bumi Surabaya City Resort
Bumi Surabaya City Resort
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160 reviews from our community

Traveler rating
    53
    72
    21
    9
    5
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28
17
5
84
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

If you look for resort in the city, downtown, then worry not to choose this hotel. Big business, small meeting, just had them on your list and the rest is just history. Where else you could find three different theme menu during breakfast, lunch, dinner that melting in one cozy yet homy place except in this hotel, in one price?... More 

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Senior Contributor
35 reviews 35 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The first thing that I notice from this hotel is the strong smell of lemongrass once you entered the hotel, it was so relaxing. The lobby is not that spacious but quite homie, the breakfast restaurant was also relaxing. a hidden sanctuary in the middle of a hectic city

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Jakarta, Indonesia
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This is my favorite hotel to stay in Surabaya - whether for business or personal trip. Entering this hotel, the smell of fresh lemongrass aromatherapy will give you a relaxing feeling from the hustle and bustle of busy Surabaya. The traditional Javanese Gamelan set as a beautiful interior artwork and the sound of live piano in the lobby (in the... More 

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S_Guntur_Tampubolon, Manajer Umum at Bumi Surabaya City Resort, responded to this review

Dear Nswinarni, Thank you for your wonderful review and for the five stars. We are pleased to know that you enjoyed your stay with us. It was a pleasure having you and we look forward to your return. Best Regards More 

Corona, California, Usa
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Spent 5 days at this beautiful Hotel during a business trip to Surabaya. Most of my appointments involved daily road trips, it was nice to end each day in a fresh room. The facilities are super clean, and I found the staff to be helpful and very friendly. I rented a meeting room for 5 hours to do presentations and... More 

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S_Guntur_Tampubolon, Manajer Umum at Bumi Surabaya City Resort, responded to this review

Dear Rene S, Thank you for your review and for your kind notes toward the hotel facilities and staff attitude level, which will be passed on. Your feedback about the WIFI and the AV rental fee is appreciated and will help us improve our service. It was a pleasure serving you and we look forward to having you back to... More 

jkt
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have been loyal customer of this hotel, the 5 star premium class of every thing of the resort hotel has been a tradition ... should stay there on next trip to Surabaya, the location was also superb as only few minutes drive to prime shopping malls, office towers, government offices ...The price was comparable to 4 star hotel ...... More 

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S_Guntur_Tampubolon, Manajer Umum at Bumi Surabaya City Resort, responded to this review

Dear IT, Thank you for being a loyal customer and for your review. It's always a pleasure serving you and we look forward to welcoming you back. Thank you More 

Jakarta, Indonesia
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 4 weeks ago

I stayed with my partner for business trip, very recommended hotel to stay, i like the garden with many fish pond and nice content to seen surrounding the area so I had so many spot to take selfie. the breakfast was so great! and I'm appreciate for the general manager Mr. Guntur say hello to the guest and to us,... More 

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S_Guntur_Tampubolon, Manajer Umum at Bumi Surabaya City Resort, responded to this review

Dear Ibnu C, Thank you for the five stars and for recommending our city resort. It was certainly a pleasure serving you and your business partner, and we very much appreciate your kind comments toward our garden, restaurant and the food. We look forward to seeing you back to our city resort with your family Thank you More 

Purwokerto, Indonesia
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed April 16, 2015

Bumi City Resort Surabaya is undoubtedly the BEST Resort in Surabaya. Unlike other 'resort' which located in the outskirt of big city, it's located in the center of both business as well as shopping district of Surabaya. The hotel is very clean, modern and has nice ambience. Service is SUPERB. The room is nice and spacious. The bed is comfortable.... More 

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S_Guntur_Tampubolon, Manajer Umum at Bumi Surabaya City Resort, responded to this review

Dear Yenella H, Thank you for your wonderful review and for the five stars. I am delighted to hear that you enjoyed your stay with us and that our service and food have made a good impression. It's a pleasure to have you and we look forward to seeing you again soon. Best Regards More 

Indonesia
Contributor
14 reviews 14 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 15, 2015

I stayed here with my friends for 1 night, the only thing that bothered me was the receptionist whom I forgot her name, she didn't even warmly greet us, they put on those guests who are older than me and my friends as priority during checkin so we kinda felt left behind at that time.

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S_Guntur_Tampubolon, Manajer Umum at Bumi Surabaya City Resort, responded to this review

Dear Reginacindy, Thank you for your feedback. On behalf of the staff and the management, I would like to apologise for the issue that occurred during check in. Rest assured this is definitely not the standard of service that we provide, and necessary actions have been taken. We appreciate your feedback, as it will help us improve in the future.... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 7, 2015

When we first stepped into the lobby, we were amazed by the lovely fragrance they have all over the lobby. It reminded us of a spa resort. It was great. We were welcomed by a very nice staff then we checked in into our room. The room itself is very spacious especially the bathroom. I like their complimentary shower cream... More 

Was this review helpful? Yes 1
S_Guntur_Tampubolon, Manajer Umum at Bumi Surabaya City Resort, responded to this review

Dear Tita H, Thank you for your wonderful review. I am delighted to hear that you enjoyed you stay with us and that you had a pleasant experience. It's a pleasure to have you and we look forward to seeing you again soon. Best Regards More 

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 3, 2015

Stayed only for 1 night for business trip..but i have stayed in this hotel before.. Overall - Strategic, in central Surabaya - Nice & quite room, - Big Room - Delicious Food, especially the pastries.. - All the staff are helpfull and polite No complaints from me.. 5 star

Was this review helpful? Yes 1
S_Guntur_Tampubolon, Manajer Umum at Bumi Surabaya City Resort, responded to this review

Dear Andris T Thank you for sharing your experience. I am delighted to hear that you enjoyed our food especially our pastries - our F&B team will be happy to hear that. It was a pleasure having you and we look forward to seeing you again soon. Best Regards More 

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