We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Bumi Surabaya City Resort

5.0 of 5 Jl. Jend. Basuki Rakhmat 106 - 128, Surabaya 60271, Indonesia
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Bumi Surabaya City Resort
Professional photos View all
Browse nearby
Bumi Surabaya City Resort
Write a Review

137 reviews from our community

Traveler rating
    35
    68
    20
    9
    5
See reviews for
25
13
5
72
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Russian first
  • Any
English first
  • All months
    (137)
  • Mar-May only
    (31)
  • Jun-Aug only
    (34)
  • Sep-Nov only
    (43)
  • Dec-Feb only
    (29)
All months
Ubud, Indonesia
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

staying here for holiday and business for 3nights. Great indonesian food specially nasi rawon, sop buntut, also gado gado at siti inggit restaurant..perfect taste!!! Room so clean and spacious. Fitness centre and tennis court so comfortable and clean too. All staff knew what we want and special thanks to Bapak Joe( chaufferred ) who gave us a warm welcome and... More 

Was this review helpful? Yes
Jakarta, Jakarta Raya, Indonesia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Bumi has been my hotel of choice in Surabaya for quite sometime now. My recent stay was a long one, almost 2 weeks. On my birthday, the staff and managers came up to my room, brought a cake and sang for me. It was very touching for me and a very unexpected surprise. They even sent me the pictures. Bumi... More 

Was this review helpful? Yes
S_Guntur_Tampubolon, General Manager at Bumi Surabaya City Resort, responded to this review

Dear Seema D Thank you for your review and for choosing Bumi Surabaya City Resort. I am glad to know that you were happily surprised with our staff and managers celebrated your birthday in the room. We have noted your comments regarding the air conditioning in the room and the water pressure which we shall immediately fix. Thank you for... More 

Senior Contributor
31 reviews 31 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 11, 2014

The hotel is older in style but the reception lobby and hotel grounds are impressive! Beautiful gardens and lovely pool (huge) and extensive gym facilities. The rooms are a little dated but stunning city view from the bathroom and bedroom and they are spacious enough. Staff are very friendly and there is plenty of them, they were always more then... More 

Was this review helpful? Yes
sely_Kamila, Sales Manager at Bumi Surabaya City Resort, responded to this review

Dear FreoKys Thank you for taking the time to leave your feedback following your recent stay at the Bumi Surabaya City Resort. I am delighted to learn that you enjoyed your stay with us. With regard to the variety of gluten-free breakfast, our team will be more than happy to assist whenever there is special requirement. I do hope that... More 

Bangkok, Thailand
Contributor
20 reviews 20 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 11, 2014

The hotel covers a large area and has many facilities. It is Balinese style and done very well despite being older (ex Hyatt hotel) 24 hour resturant, great pool area, big grass and tree central area. The staff are just great, freindly and helpful without fail. Stayed on the club floor and i think in 30 years of travelling i... More 

Was this review helpful? Yes
sely_Kamila, Sales Manager at Bumi Surabaya City Resort, responded to this review

Dear Mr Robert, Thank you for sharing your wonderful experience with us. I am glad to hear your feedback about our garden and the staff which I have passed on to the entire team. With regard to our WIFI, we are currently working on a project of installing WIFI signal booster in all rooms that is expected to complete soon.... More 

Ho Chi Minh City, null, Vietnam
1 review
5 of 5 stars Reviewed December 4, 2014

Due to a business trip in Surabaya , we choose to stay in Bumi hotel mainly because of the location of the hotel, our office is nearby. i was impressed of the hotel's size,gardens ,pools, etc , and the personal care was fantastic !! We checked in on the executive floor , and decided to taak the rooms on the... More 

Was this review helpful? Yes
sely_Kamila, Sales Manager at Bumi Surabaya City Resort, responded to this review

Dear Mr Peter Thank you for your positive feedback following your recent stay at the Bumi Surabaya City Resort. I am delighted to hear that our hotel and the staff have made a good impression. I have also taken note of your constructive feedback about our WIFI. We are currently working on a project of installing WIFI signal booster in... More 

Canberra, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 20, 2014

I had to spend 26 hours in Surabaya on business. I let someone else choose where I stayed, and I am so glad, because I would not have chosen Bumi. It's an old hotel, with all the associated drawbacks, but this is totally made up for by the staff. The service is fantastic, staff are friendly and attentive without crowding... More 

Was this review helpful? Yes 1
Fishkill, New York
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 19, 2014

On our trip to Bali, we stopped by Surabaya and stayed at this hotel. The room is spacious, nice sitting area near the lobby. The one thing that stands out is the breakfast, we love it. I stayed at Hyatt hotels in US many times and you are served a few choices and fruits, but here you get tons of... More 

Was this review helpful? Yes
Surabaya, Indonesia
Top Contributor
78 reviews 78 reviews
62 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed October 25, 2014

Just few weeks ago I stayed here for a short getaway with my family. I stayed at Junior Suite which is so spacious and located in 20th floor offering great vistas of the city. The check-in service was done in executive floor thus a more personalized service was rendered to me. Very efficient. All the female staffs there were all... More 

Was this review helpful? Yes 1
Senior Contributor
39 reviews 39 reviews
27 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 14, 2014

Considered one of the first & oldedt five stars hotel in Surabaya. It was Hyatt hotel chains for so many years and re-branding into Bumi Surabaya hotel some few years ago. The hotel didn't change much in terms of the environment & the setting of the rooms. Surely cleanliness & tidiness are well maintained here. Room size is big considered... More 

Was this review helpful? Yes
Bandung, Indonesia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed October 6, 2014

This was the first time I stay in this hotel. I went for business trip and stayed here for 2 nights. Actually, the room is nice and comfortable because its a quite big room for standard type, the bathroom also big and comfortable, the restaurant also nice and very nature, the breakfast also delicious and authentic, but I really disappointed... More 

Was this review helpful? Yes 3
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Bumi Surabaya City Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Bumi Surabaya City Resort

Address: Jl. Jend. Basuki Rakhmat 106 - 128, Surabaya 60271, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $
Hotel Class:5 star — Bumi Surabaya City Resort 5*
Number of rooms: 242
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Agoda, Venere and Priceline so you can book your Bumi Surabaya City Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Surabaya
Surabaya Hyatt Regency
Bumi Surabaya City Resort Java
Hotel Style:
#6 Business Hotel in Surabaya
#7 Luxury Hotel in Surabaya

78 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (73)
Viewed
Hotel & grounds (9)
Viewed
Room/suite (18)
Viewed
View from room (7)
Viewed
Bathroom (7)
Viewed
Dining (14)
Viewed
Pool/beach area (4)
Viewed
Family/play areas (4)
Viewed
Other (10)

Management photos: Courtesy of the property manager

Viewed
All management photos (5)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay