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Bumi Surabaya City Resort

Jl. Jend. Basuki Rakhmat 106 - 128, Surabaya 60271, Indonesia
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Bumi Surabaya City Resort
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Bumi Surabaya City Resort
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147 reviews from our community

Traveler rating
    43
    70
    20
    9
    5
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27
15
5
75
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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Top Contributor
50 reviews 50 reviews
15 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 1 week ago

I can't say enough good things about this hotel. It was a great hotel to stay in. When we first arrived and entered the hotel, we were greeted with smiling doorman who greeted us warmly. As we entered, the scent at the ground floor refreshes our senses. Check-in was smooth, and there were people greeting us with their beautiful smiles... More 

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Bali, Indonesia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 20, 2015

Bumi hotel is a great hotel. Well maintained, with nice and spacious room. You will be able to enjoy a city center location. The must try is definitely the outdoor patio restaurant which offer a wonderful display for breakfast. In the middle of the garden you will find a wide range display of local and international food. Mostly cook in... More 

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S_Guntur_Tampubolon, Manajer Umum at Bumi Surabaya City Resort, responded to this review

Dear Indotraveler49, Thank you for your great review. I am delighted to hear that you enjoyed your meal at Siti Inggil. We all look forward to having you back real soon Warm Regards S Guntur Tampubolon General Manager Bumi Surabaya City Resort More 

Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 19, 2015

When we arrived at the lobby, the relaxing smell of lemongrass greet us. The staffs are very friendly and the room was nice The garden was relaxing and great spot for kids to play. The hotel also near many city attractions. Definitely the best place to stay

Was this review helpful? Yes 1
S_Guntur_Tampubolon, Manajer Umum at Bumi Surabaya City Resort, responded to this review

Dear mugia j Thank you for your kind words. I am delighted to hear that you enjoyed your stay with us. It is a pleasure to have you and we all look foward to seeing you again soon. Best Regards More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed February 17, 2015

Our Family stayed in this hotel for at least 5 times in the last 5 years, during our stay, we can say that the atmosphere is what we long for, the smell of ginger is refreshing, the rooms are clean, the daily buffet breakfast menu are changed periodically. buffet dinner's menu are great, local and international menu will make you... More 

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Surabaya, Indonesia
Top Contributor
58 reviews 58 reviews
18 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed February 11, 2015

New Year has always been moment full of celebrations, due to the fact that not only people all around the world would be saying farewell to the old year & celebrating the new year; but because my parents' anniversary is on that special day. I had everything arranged prior our New Year getaway. Selecting flight schedules (flew from another part... More 

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S_Guntur_Tampubolon, Manajer Umum at Bumi Surabaya City Resort, responded to this review

Dear iraSmurA Thank you so much for the five stars and for taking the time to share your review on tripadvisor. I am delighted that you have enjoyed your stay with us and that our team had been able to assist with anniversary celebration of your parents. Your kind note toward Nung, Anjas and the whole F&B team will be... More 

Ubud, Indonesia
2 reviews
5 of 5 stars Reviewed January 25, 2015

staying here for holiday and business for 3nights. Great indonesian food specially nasi rawon, sop buntut, also gado gado at siti inggit restaurant..perfect taste!!! Room so clean and spacious. Fitness centre and tennis court so comfortable and clean too. All staff knew what we want and special thanks to Bapak Joe( chaufferred ) who gave us a warm welcome and... More 

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S_Guntur_Tampubolon, Manajer Umum at Bumi Surabaya City Resort, responded to this review

Dear Iman_Lubis, Thank you for your great review. I am pleased to hear that you enjoyed our traditional dishes at Siti Inggil and shall share your comments with the whole team, especially to Joe. We all look forward to welcoming you back in the near future. Warm Regards S Guntur Tampubolon General Manager Bumi Surabaya City Resort More 

Jakarta, Jakarta Raya, Indonesia
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed January 4, 2015

Bumi has been my hotel of choice in Surabaya for quite sometime now. My recent stay was a long one, almost 2 weeks. On my birthday, the staff and managers came up to my room, brought a cake and sang for me. It was very touching for me and a very unexpected surprise. They even sent me the pictures. Bumi... More 

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S_Guntur_Tampubolon, General Manager at Bumi Surabaya City Resort, responded to this review

Dear Seema D Thank you for your review and for choosing Bumi Surabaya City Resort. I am glad to know that you were happily surprised with our staff and managers celebrated your birthday in the room. We have noted your comments regarding the air conditioning in the room and the water pressure which we shall immediately fix. Thank you for... More 

Senior Contributor
31 reviews 31 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 11, 2014

The hotel is older in style but the reception lobby and hotel grounds are impressive! Beautiful gardens and lovely pool (huge) and extensive gym facilities. The rooms are a little dated but stunning city view from the bathroom and bedroom and they are spacious enough. Staff are very friendly and there is plenty of them, they were always more then... More 

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sely_Kamila, Sales Manager at Bumi Surabaya City Resort, responded to this review

Dear FreoKys Thank you for taking the time to leave your feedback following your recent stay at the Bumi Surabaya City Resort. I am delighted to learn that you enjoyed your stay with us. With regard to the variety of gluten-free breakfast, our team will be more than happy to assist whenever there is special requirement. I do hope that... More 

Bangkok, Thailand
Contributor
20 reviews 20 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 11, 2014

The hotel covers a large area and has many facilities. It is Balinese style and done very well despite being older (ex Hyatt hotel) 24 hour resturant, great pool area, big grass and tree central area. The staff are just great, freindly and helpful without fail. Stayed on the club floor and i think in 30 years of travelling i... More 

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sely_Kamila, Sales Manager at Bumi Surabaya City Resort, responded to this review

Dear Mr Robert, Thank you for sharing your wonderful experience with us. I am glad to hear your feedback about our garden and the staff which I have passed on to the entire team. With regard to our WIFI, we are currently working on a project of installing WIFI signal booster in all rooms that is expected to complete soon.... More 

Ho Chi Minh City, null, Vietnam
1 review
5 of 5 stars Reviewed December 4, 2014

Due to a business trip in Surabaya , we choose to stay in Bumi hotel mainly because of the location of the hotel, our office is nearby. i was impressed of the hotel's size,gardens ,pools, etc , and the personal care was fantastic !! We checked in on the executive floor , and decided to taak the rooms on the... More 

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sely_Kamila, Sales Manager at Bumi Surabaya City Resort, responded to this review

Dear Mr Peter Thank you for your positive feedback following your recent stay at the Bumi Surabaya City Resort. I am delighted to hear that our hotel and the staff have made a good impression. I have also taken note of your constructive feedback about our WIFI. We are currently working on a project of installing WIFI signal booster in... More 

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