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All 74 Surabaya hotels

JW Marriott Hotel Surabaya

5.0 of 5 Hotel   |   JL Embong Malang 85-89, Surabaya 60261, Indonesia
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Ranked #5 of 74 hotels in Surabaya
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
kinonafood Jakarta, Indonesia
  • Overview
  • Reviews (210)
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210 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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Jakarta, Indonesia
Contributor
16 reviews 16 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed yesterday NEW

Used to stay so many nights in the past. This year stay was ok, but just realized that the hotel is a bit old now. It's been there for many years. I guess it needs some touch on the interior to make it look better again

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Serpong, Indonesia
Senior Contributor
43 reviews 43 reviews
10 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 1 week ago

This is my first stay at JW Marriott Surabaya. I check in at night and all I want to do is take a warm shower and have a great sleep. For me, the room is big enough with bright lights which I hope every hotel in the world should be bright, the bed is very cozy, and the bathroom is... More

Was this review helpful? Yes 2
Levina I, Asst. Marcom Manager at JW Marriott Hotel Surabaya, responded to this review

Dear JayKhouw, Thank you for staying at JW Marriott Hotel Surabaya. We are pleased to know that you had a great sleep with us. It is true that our room is spacious and has the most spacious room amongst 5 star hotels in Surabaya. Commenting your feedback regarding the outdated design; we glad to inform you that the Hotel is... More

Jakarta, Indonesia
Senior Contributor
47 reviews 47 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 2 weeks ago

It was a luxury hotel 5 years ago but now I think this hotel need serious refurbishment specifically on their bedroom and bathroom. The upside is only their service. It is ok for short business trip (max 2 days). One thing that need to be reconsidered is to provide free internet in room.

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Levina I, Asst. Marcom Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Sigarfield, Warmest greetings from JW Marriott Hotel Surabaya! We value your feedback as it helps us to focus on what is important to our guests. Thank you for your appreciation to our service. Taking action to all your constructive feedback, we are delighted to inform you that we are in the midst of doing refurbishment on our rooms which... More

Jakarta, Indonesia
Contributor
18 reviews 18 reviews
7 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 3 weeks ago

One of recommended five stars hotel in Surabaya, I have been there several years ago before joined tripadvisor. All services are satisfy during my stay at Surabaya starting from check in process, sauna and sport facility, room facility, breakfast, lobby lounge, business lounge, etc.

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Levina I, Asst. Marcom Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Sir/Madam, It is our pleasure to have you stay at the JW Marriott Surabaya. We appreciate your recommendation and compliments here and thank you for setting aside your valuable time to write this review. We are looking forward to meet you again on your next stay. Warm regards, Levina Inggita More

Surabaya, Indonesia
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

A remarkable, because it has a very good service and the waiters were friendly, room and large windows with views of the city. Breakfast has lots of variety and very tasty menus served. The hotel's location is in the middle of town and just need to max. 10 minutes walk to Tunjungan Plaza. I will definitely be back.

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Levina I, Asst. Marcom Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Ester W, We are truly happy to know that you had a remarkable staying experience at JW Marriott Hotel Surabaya. In addition to your comment about Tunjungan Plaza, please be informed that we provide shuttle service every 30 minutes on a daily basis. We are definitely looking forward to welcome you back in JW Marriott Hotel Surabaya. Warm regards,... More

Leicester, United Kingdom
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here with my mom on the last day of our travel around Java in December 2013. The hotel is nice, it's more of the business type Marriott in a typical busy city. We had a large room with double queen-sized beds and as usual using Marriott's standard of very comfy beddings. The room was equipped with working desk, coffee... More

Was this review helpful? Yes 3
Levina I, Asst. Marcom Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Sir/Madam, We are pleased to know that you had a great stay with us and were well-taken care of during your check in and check out process. We sincerely thank you for highlighting our room with its comfortable bed, outdoor swimming pool and our Deli Shop. We are glad to know that you have enjoyed our signature durian bread... More

1 review
5 of 5 stars Reviewed 3 weeks ago

Just checked in on 4 August 2014 for a night only in room 1312. Checked in process was efficient and warmly greeted by a lady in lobby. She's also made me a Marriott Reward card for next visit to any Marriott properties around the world that offers many benefits. Although the room looks little bit old but the facilities inside... More

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Levina I, Asst. Marcom Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Mahard2014, Thank you for your positive review of our hotel. It is true that our loyalty program Marriott Rewards gives benefit to the member and has earned the top spot in U.S. News & World Report’s annual ranking of the best hotel rewards programs. We encourage you to use your membership for your future travel and enjoy the benefits... More

Dubai
Senior Contributor
37 reviews 37 reviews
36 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great hotel, plush rooms and excellent service. Staff a very pleasant and go out of their way to please. Room service was good, laundry very efficient. I stayed in JW for just one night and had a pretty good experience with them. The room are large and clean, the location is very convenient. Pleasantly furnished rooms with an classic vintage... More

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Levina I, Asst. Marcom Manager at JW Marriott Hotel Surabaya, responded to this review

Dear DunamisArt, Warmest greeting from JW Marriott Hotel Surabaya! We are delighted to read about your wonderful experience during your stay with us. Your thoughtful comment will be shared with our team to motivate us in consistently giving the best service to our valuable guests. Once again, we would like to appreciate your valuable time to write this comment. We... More

Jakarta, Indonesia
Contributor
13 reviews 13 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

JW Marriot is my number 1 choice whenever i go to surabaya for business. Mainly because their breakfast buffet and 'rawon setan' just across the hotel. Beside that, no need explanation that their services is impaccable. The room is oldies but classic, i like it.

Was this review helpful? Yes
Levina I, Asst. Marcom Manager at JW Marriott Hotel Surabaya, responded to this review

Dear WahyuKrido, We are glad to know that JW Marriott Hotel Surabaya is become your preferred hotel in Surabaya. We also happy to inform you that our rooms are in the midst of renovation and we believe the new room will be more comfortable. Thank you for taking time to write your experience and we look forward for your next... More

Contributor
19 reviews 19 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We celebrate our Eid Fitri in Surabaya this time. The reason is to discover our maid's hometown. Our choice for stay is no less than JW Marriot. Upon arrival with all the greet, smile, welcoming us all the way. Again we were surprised our room has been upgraded to executive suite, judging from us. This has exceeded my expectation since... More

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Additional Information about JW Marriott Hotel Surabaya

Address: JL Embong Malang 85-89, Surabaya 60261, Indonesia
Phone Number:
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $
Hotel Class:5 star — JW Marriott Hotel Surabaya 5*
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Also Known As:
Marriott Surabaya
Jw Marriott Surabaya
Surabaya Marriott
JW Marriott Hotel Surabaya Java

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#3 Family Hotel in Surabaya #5 Luxury Hotel in Surabaya #5 Spa Hotel in Surabaya #5 Business Hotel in Surabaya
Hotel Class
Official Description (provided by the hotel)
An extraordinary oasis of calm and refinement, the 5-star JW Marriott Hotel Surabaya exudes the sophistication and intuitive service expected from the finest luxury hotel in Surabaya. Set in the heart of the burgeoning business and shopping district, guests will find spacious East Java Indonesia accommodation featuring exquisite European decor, marble baths and sublime luxury bedding. Dining at the JW Marriott Hotel Surabaya is culinary journey, with international sensations tempting guests at our Pavilion Restaurant, Tang Palace Chinese Restaurant, Imari Japanese Restaurant, the Vertical 6 Club & Lounge, and the acclaimed Vis a Vis French Restaurant. ... more   less 
Number of rooms
407

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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