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All 67 Surabaya hotels

JW Marriott Hotel Surabaya

5.0 of 5 Hotel   |   JL Embong Malang 85-89, Surabaya 60261, Indonesia
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Ranked #6 of 67 hotels in Surabaya
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 2 days ago
The_TravellerSg Singapore, Singapore
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157 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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English first
Singapore, Singapore
Top Contributor
135 reviews 135 reviews
135 hotel reviews
115 helpful votes 115 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed for one night and saw some cabin crew checking in so would think it would be a decent enough hotel. However, also because of the crew group checking in, service was slower than expected despite being a Marriot Club member. Room wise is spacious though it looks dated in need for renovation. The hotel is located near some malls... More

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Makassar, Indonesia
13 reviews 13 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

stayed for 2 nights at JW marriot right after New years. its my first stay here after the hotel take over by JW Marriott. Nothing change, thats why i said need renovation to match Marriot Class. i speak to the manager when we meet on the lobby, he said renovation schedule by this year (2014). the lobby is very crowded... More

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Jakarta, Indonesia
1 review
5 of 5 stars Reviewed 4 days ago NEW

I love stay in Marriot because of Good Hotel. The Room condition is very nice. Comfort Bed. Location in JW Marriot Surabaya is close to anywhere. In front of Rawon Setan Famous Food in Surabaya. Rawon setan open until 4am so you can go anytime.

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Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed a night in Surabaya. Was upgraded to a suite and the views were great. Huge room. Spent a lot of time in the executive lounge. The lounge is great, but they could do better to have some snacks available and cater to vegetarians as well.

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Shanker K C, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Sir, Thank you for choosing to stay at the JW Marriott Surabaya, we are pleased to hear that you enjoyed our spacious suite room and newly renovated executive lounge. We wish to assure you that we take every feedback with utmost importance to continue offering the best of services at all times. We do have a chef and kitchen... More

Montreal, Canada
Top Contributor
81 reviews 81 reviews
78 hotel reviews
192 helpful votes 192 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Excellent and spacious rooms, perfect design, extra clean, and perfect air-condition. Bathroom well sized including bathtub and separate shower cubicle, good water pressure, and toilet has a Toto bidet. Rooms have both WiFi and cable internet, bandwidth is excellent and free for Marriott reward members. (In my room Wi-Fi had a good signal just in part of the room). It... More

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Shanker K C, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Sir/Madam, Thank you for staying with us and we are delighted to hear you had an enjoyable time at our hotel. Our executive lounge on 21st floor was recently renovated in November to make our guest feel more comfortable. Please accept our sincere apologies for any delays you have experienced during your check out process, we shall review the... More

Jakarta, Indonesia
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

+++ : - Free shuttle bus to TP/Sogo every 30 minutes - Food taste are really nice - Taxi always available - - - : - The room little bit old, need to be re-maintained - Area from breakfast is small, overloaded, even i was put in the smoking lobby area, sit on sofa for bfast

Was this review helpful? Yes 1
Shanker K C, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Sir/Madam, Thank you for spending your valuable time to write this comment. It is true that we have free shuttle to Tunjungan Plaza every 30 minutes and we are very happy that you have enjoyed our food during your stay. Taxi is always available to drive you to your destination, in fact we also provide limousine services as an... More

San Francisco, California
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Comfortable place to stay or as your home base while in Surabaya. Appreciate free shuttle bus to the nearest mall especially in the evening. Best, across is Rawon Setan café. Not so far from Pasar Atom to enjoy both shopping and eat out. Very helpful staffs

Was this review helpful? Yes 1
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

This JW Marriot is a bit outdated. Bathroom should be renovated. Friendly staff, fantastic beds and good value for money. The upgrade for using the Business lounge is quiet expensive, but service is good. Would recommend this hotel to someone else.

Was this review helpful? Yes 1
Jakarta, Indonesia
1 review
3 of 5 stars Reviewed March 12, 2014

Stayed there last month, hoping that previous experience - years ago with worn and soft mattress just something of one-off experience. However sadly the mattress quality is still the same and badly need a replacement. I'd rate this hotel as 5 out of 5 otherwise, but sleep quality is very important. Hope the management pay attention into this.

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Shanker K C, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Mr Welli, Greetings from JW Marriott Surabaya. Thank you for taking your precious time in letting us knows of your recent experience at our hotel and we certainly appreciate your valuable feedback. We have noted your comments in relations to our mattress condition, we are pleased to inform that we have started replacing our mattresses the last 3 months... More

Semarang, Indonesia
Senior Reviewer
7 reviews 7 reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed March 8, 2014

Typical high end hotel: valet services, nice lobby with expensive paintings, prompt and eager employee, quite decent English, nice buffet breakfast, and decent swimming room. The service is also a top-notch coming from high standard of Marriott hotel. The price is a bit on the high side, but again, it's expected. Overall its a nice stay.

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Additional Information about JW Marriott Hotel Surabaya

Also Known As:
Marriott Surabaya
Jw Marriott Surabaya
Surabaya Marriott
JW Marriott Hotel Surabaya Java
Address: JL Embong Malang 85-89, Surabaya 60261, Indonesia
Phone Number:
Location: Indonesia > Java > East Java > Surabaya
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Surabaya
#6 Family Hotel in Surabaya
#6 Luxury Hotel in Surabaya
#6 Business Hotel in Surabaya
Price Range (Based on Average Rates): $
Hotel Class:5 star — JW Marriott Hotel Surabaya 5*
Official Description (provided by the hotel):
An extraordinary oasis of calm and refinement, the 5-star JW Marriott Hotel Surabaya exudes the sophistication and intuitive service expected from the finest luxury hotel in Surabaya. Set in the heart of the burgeoning business and shopping district, guests will find spacious East Java Indonesia accommodation featuring exquisite European decor, marble baths and sublime luxury bedding. Dining at the JW Marriott Hotel Surabaya is culinary journey, with international sensations tempting guests at our Pavilion Restaurant, Tang Palace Chinese Restaurant, Imari Japanese Restaurant, the Vertical 6 Club & Lounge, and the acclaimed Vis a Vis French Restaurant. ... more   less 
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