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JW Marriott Hotel Surabaya

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JL Embong Malang 85-89, Surabaya 60261, Indonesia
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1 room 1 guest
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JW Marriott Hotel Surabaya
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348 Reviews from our TripAdvisor Community

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Traveler rating
    156
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    36
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
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  • All months
    (348)
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    (94)
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    (78)
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    (69)
All months
Level Contributor
46 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 1 week ago

Location was good, near Tunjungan Plaza mall.. If need some local food, just walk directly to nearest traffic light and turn left at there we can find street food with goods tasty and value for money.. Room condition was cozy, clean bathroom, comfy bed, i got room at 1022 with big window size with view to main street at Surabaya.... More 

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Norman, Oklahoma, Usa
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was my first trip to Surabaya and when I return, I won't stay any where else. The hotel is in immaculate condition and the hotel staff was very friendly and helpful. Wifi was excellent and as a Platinum Elite, I was upgraded to a one bedroom suite. The Executive Lounge was very nice and had great snacks available during... More 

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Jakarta, Indonesia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

It's our 2nd visit and stayed in JW Marriott Surabaya. Me and my husband really dissapointed during our stayed. My husband got pain and bloody lot after he shaved, and he asked by phone at guest service for band aid. But it took so long and no one came for about 15 minutes (my husband call again to guest service... More 

Was this review helpful? Yes 2
JW Marriott S, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear OrinRibaldi, Thank you for taking the time to write a review about your recent stay at JW Marriott Surabaya. It was a pleasure to meet your husband in person last week and speaking to him shortly over the phone. I like to sincerely apologize for any inconvenience that you had experienced during your stay with us. As we pride... More 

Beijing, China
Level Contributor
54 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed for 4 nights for my brother's wedding and I am happy to say that I'm very satisfied with the hotel's hospitality and service! The staffs are very friendly and helpful; they never failed to greet us with smiles and they always did their best to accommodate our needs! Rooms are standard-sized, but clean and cozy. The swimming pool... More 

Was this review helpful? Yes 1
Jakarta, Indonesia
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Located at the city center of Surabaya, Marriot Hotel was verry nice and comfort. Hospitality and service of hotel staff was excelent and friendly. The restaurant was very good with various food event the traditional food that I like it very much

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is my first time staying at JW Marriott Surabaya. On the recommendation from a friend who stayed with them last year. I did not regret my decision. Security was tight at the hotel - security personals with dog will check the vehicle before allowing it to pull over at the drop off point. Upon entering the main entrance, all... More 

Was this review helpful? Yes 2
JW Marriott S, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Jan C, Thank you for taking the time to write a review about your recent stay with us. Providing safety and security with no compromise to our guests is one of our priorities, thus security checking procedure is essential to ensure that everyone feels safe and secure at all times. We also take a great pride of our staff... More 

London, United Kingdom
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had a very brief overnight stay here arriving late evening and leaving early the following morning. On arrival, after passing through security, the greeting was warm and courteous. At check in the staff were unaware that we had booked a triple room. Although this caused some consternation the matter was swiftly dealt with and we were given a huge... More 

Was this review helpful? Yes 1
JW Marriott S, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Christineplusfam, Many thanks for taking the time to write a review about your recent stay at our hotel. At JW Marriott Surabaya, we take a great pride in ensuring our guest satisfaction by delivering flawless products and services, thus please accept our sincere apology for the misunderstanding that has happened during the check in process. We would also like... More 

Level Contributor
60 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed for 2 days. Beautiful building and very stringent security checks. Receptionist very friendly when i checked in. Rooms very standard but very comfortable, specially for the bed. Restaurant was not to big and variety of foods standard. But the taste of foods were not disappoint. Swimming pool open until 7.00pm

Was this review helpful? Yes 1
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

An excellent hotel, rooms are very spacious and clean also quiet. Restaurant area fabulous with a lot of variety. Right in the centre of Surabaya so easily accessible to attractions. Hopefully going to return here very soon.

Was this review helpful? Yes 1
Greater Perth, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 10, 2015

We also were part of the group staying at the Marriott to celebrate our grandson's wedding in Surabaya. We couldn't have chosen a better hotel or location. The Marriott is located in a busy street within walking distance from Tanjungan Plaza. We were quite happy to walk around and explore the little alleys and laneways as well as the busy... More 

Was this review helpful? Yes 1
JW Marriott S, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Helen W, Thank you for sharing your experience of your recent stay at JW Marriott Surabaya. Being located in the heart of city is definitely an advantage for us as we are within proximity to various local attractions including the Tunjungan Plaza. Adding to that, we also provide complimentary shuttle service for every 30 minutes. We appreciate your compliment... More 

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