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JW Marriott Hotel Surabaya

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JL Embong Malang 85-89, Surabaya 60261, Indonesia
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JW Marriott Hotel Surabaya
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JW Marriott Hotel Surabaya
JW Marriott Hotel Surabaya
JW Marriott Hotel Surabaya
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301 reviews from our community

Traveler rating
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    33
    5
    3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
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  • Dutch first
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Abu Dhabi, United Arab Emirates
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed only one night at this hotel just two nights ago. This is regrettable since I had the opportunity to extend my stay. Enviable location, excellent room, spacious bathroom, international tv stations, free wifi, and many other advantages including local paper and so on. What is regrettable is also the fact that due to my tight schedule, I did not... More 

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Top Contributor
65 reviews 65 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The hotel is located right in the centre of the city where everyone will have to pass to go anywhere.so finding food around the hotel shouldn't be a problem.the room is still comfortable to sleep in even though the hotel is quite old.the lounge in the hotel is always full of people so call for table if u want to... More 

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Mankato, Minnesota
Contributor
12 reviews 12 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Great hotel at the heart of the city. It's so close to the Tunjungan Plaza. You could just walk from the hotel to the plaza. Hospitality is wonderful. Bakery is delicious, especially the chocolate cake, tiramisu, and fruit cake was wonderful.

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Jakarta, Indonesia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I booked two rooms for my family, and the hotel staff gave quick response when I requested the baby cot during the reservation. We arrived late due to traffic jam from Malang, and the receptionist was very prompt in giving our keys. The rooms were big and the bed were comfortable, the room and the bathroom were clean, but still... More 

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Anchorage, Alaska
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have been staying at this hotel everytime I visit Surabaya and always receive the same standard high quality service from all the staff, who always greets me by my first name. Very impressive! Keep up the excellent first class service! The only suggestion I could make is the gym equipment might need an upgrade. Last time I was there... More 

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Denmark
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

Spacious rooms, typical Marriott style, but a bit warren down, great pool area and good variety of onsite restaurants, I have styed at the Marriott hotel several times over the years. The Jimmy bar in the basement is really rocking in the weekend, with Philippine live bands and a good mix of local and foreigners partying to the early hours

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JW Marriott S, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear J0hn_travel, It is our pleasure to hear that you had a good experience staying with us. Your kind words about our restaurants and other hotel facilities are very much welcomed. As we strive to maintain the highest standards of our product and services, we are pleased to inform you that we will start the renovation of our guest rooms... More 

hong kong
1 review
4 of 5 stars Reviewed 1 week ago

We arrived late. Quickly made welcome. An upgrade to a larger room was very welcome. Marriott style breakfast was up to a very high standard. Fresh bread interesting juice combinations but best of all the Indonesian traditional breakfast was great. Yes it is surrounded by the city, but it is hardly a slum and there are mosques,well it is a... More 

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Top Contributor
79 reviews 79 reviews
14 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The things i like from this hotel are;: 1. the breakfast buffet has many variety and tastes good, 2. The bed and pillow are very comfortable. The location of this hotel is not far from the tunjangan plaza mall.

Was this review helpful? Yes 2
Tokyo, Japan
Top Contributor
57 reviews 57 reviews
48 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 3 weeks ago

As I stayed in this hotel twice already Carries the title of JW though probably just a "Marriott" title would do. nothing truly luxury about it. Still one of Surabaya's top 5 hotels, but that isn't too difficult... Location in top notch here, and in Indonesian cities location is key. View is interesting, full of contrast of indonesian poverty. Room... More 

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Jakarta, Indonesia
Contributor
12 reviews 12 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We got a room facing the city and throughout the night we could hear LOUD noise of the cars, horns, motorcycles etc from the street. On top of that, there is the sound of the mosque which was very loud every few hours. COULDN'T SLEEP at all! When we asked the staff if we could move to other room, they... More 

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JW Marriott S, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear JuLiaNi87, Thank you for taking the time to write a review of your recent stay. We are sorry to hear that you had an unpleasant experience due to the noise caused by traffic and especially the mosques surrounding the hotel. We take great pride in ensuring our guests’ satisfaction and regret that we did not meet your expectation when... More 

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