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JW Marriott Hotel Surabaya

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JL Embong Malang 85-89, Surabaya 60261, Indonesia
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Best prices for: 1 room 1 guest
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JW Marriott Hotel Surabaya
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326 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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  • Japanese first
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Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

the hotel itself is in the middle of the city, very close to tunjungan plaza ( hotel offers free transportation every half hour to the mall ). the hotel has a big and beautiful lobby with a cafe and some little shops. the rooms are a bit old but still very good, nice and clean. great view over the entire... More 

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singapore
Top Contributor
215 reviews 215 reviews
27 hotel reviews
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed 2 weeks ago

this hotel was good location and only one in surabaya. staff is helpful. but room is very very cold even you already switch off your AC. breakfast is only for 2 person, if 3 person pay 200,000 rupiah. but good choice of breakfast. shop inside is very expensive. business center for print boarding pass need pay 20,000 rupiah. the cleaning... More 

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JW Marriott S, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear amazinggirls, Thank you for taking the time to share your experience staying at JW Marriott Surabaya. Please accept our sincere apology for any inconvenience that you had experienced during your stay with us. With the rising outside temperature during summer months the majority of our guests prefer a cooler temperature in the guest room and the centralized AC caters... More 

Manila, Philippines
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Breakfast is good but was expecting more variety given it is one of the top hotels in Surabaya. Feels like a business hotel and for men only (90%) when I saw the lobby and had breakfast today. Rooms look like a typical Mariott hotel which is good because they are consistent. Wow a shuttle to the mall and back every... More 

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Kolkata (Calcutta), India
Contributor
13 reviews 13 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed for two nights on a business trip. Got myself upgraded to executive rooms. Rooms are very luxurious and comfortable. Amenities with the room is very good. With executive room, you get access to executive lounge which is very big and nice. A brilliant place to organise your business meetings. Great food and best hospitality. Big and lively lobby area.... More 

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Singapore, Singapore
Top Contributor
97 reviews 97 reviews
97 hotel reviews
171 helpful votes 171 helpful votes
5 of 5 stars Reviewed 3 weeks ago

After several days of road travels and trekking in central Java, this my last stop before return flight home. The check-in was swift and they upgraded me to a huge apartment - which was very good for me after staying in cottages/lodges and cubicles these past several days. I have access to the privacy of the lounge, which makes they... More 

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Contributor
15 reviews 15 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We were here after got back from our trip at mount bromo before went back. The lobby was commodious as you can expect from JW chain. All the staff were polite and nice. It's located close to tunjungan mall and the hotel provided a shuttle service from and to the hotel. The room was nice, the breakfast was great though.... More 

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surabaya
Top Contributor
64 reviews 64 reviews
41 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a comparison of two five star hotels that located on same street in Surabaya. I stayed in both properties for weekend staycation in relatively close period of time. On both occasions, we stayed in club/executive rooms. Pros: 1. Bigger rooms, more than 40 m2 compare to 30 something. 2. Rooms are decorated in more classical way, which is... More 

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JW Marriott S, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear palisade1978, Thank you for taking the time to share your detailed experience during your stay with us. We are delighted to hear that you enjoyed our luxurious guest room and facilities. Our F&B team also works very passionately to create delicious food and beverages for our guests and your compliments about the qualities and varieties are very much welcomed.... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Located in the middle of Surabaya crowded city, stands like a oasis in the middle of savage desert. Friendly and professional staff, although when I stayed last time the hotel was full booked by few community that held a convention in there, but the staff hard work make my book request still approved without problem (I request a honeymoon set... More 

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Kailua, Hawaii
Contributor
12 reviews 12 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed at the JW Marriot for a little less than a week and was amazed by the professionalism and courtesy extended by the staff from the top down. I was kept abreast of the local happenings. The staff routinely went above and beyond to ensure my party and I were taken care of. They even went so far as... More 

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JW Marriott S, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear RSam2005, Thank you for your great review of your recent stay with us. It is always a pleasure to read positive comments about our associates who strive to deliver exceptional and memorable services to our guests. A review like yours is not only an encouragement, but also an affirmation for the highest level of service and satisfaction that we... More 

Jakarta, Indonesia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 26, 2015

Last visit on 2014, I had problem with breakfast arrangement, it's so unmanageable. But now, They improved the breakfast arrangement, although lots of guest due to event on the hotel. Good Job. And I still enjoy shuttle bus to TP Mall. Just realized, Check In and Check Out process was very fast (compare other hotel)

Was this review helpful? Yes
JW Marriott S, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Mthenu, Thank you for sharing your experience on your recent stay at JW Marriott Surabaya. As we value our guests’ feedback, we are delighted to hear that you were happy with the improvement of the breakfast setup - especially as we believe it is very important to have a good meal experience to kick start a successful day. Many... More 

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