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JW Marriott Hotel Surabaya

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JL Embong Malang 85-89, Surabaya 60261, Indonesia
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JW Marriott Hotel Surabaya
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JW Marriott Hotel Surabaya
JW Marriott Hotel Surabaya
JW Marriott Hotel Surabaya
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312 reviews from our community

Traveler rating
    135
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    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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Surabaya
Contributor
12 reviews 12 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

It is a very nice hotel, 5 stars hotel, located in the center of surabaya. the room is quite big, it has swimming pool, my kids likes to play at there. it is near to Tunjungan Plaza, the biggest shopping mall in center of surabaya, only 10 minutes walking distance from the hotel. i received great greetings from the concierge... More 

Was this review helpful? Yes 1
Contributor
14 reviews 14 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

It's my 1st time staying at JW Marriott in Surabaya, from what I've known that this is a 5 stars hotel. Great greetings from the concierge and front desk, feels like a 5 stars, welcome drink and a cake..nice touch. The building itself looks old..maybe it's designed that way, feels like an old hotel. Nice gym and swimming pool, but... More 

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JW Marriott S, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Axel H, Thank you for sharing your experience with us. It is great to hear your compliment about the warmth of our staff. As we always strive to maintain the quality of our products and services, we are pleased to inform you that we are planning to do some renovation of our rooms and also hotel facilities starting later... More 

Perth, Australia
Senior Contributor
27 reviews 27 reviews
25 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here for 4 nights for leisure purpose in Surabaya. Overall a very nice stay and will definitely come back on next trip to Surabaya. Pros: - Checking in was very smooth, friendly hoteliers made our day with swift check in and welcome drinks, plus escort us the room. - Situated in Embong Malang, the location couldn't be better. There... More 

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United States
Senior Contributor
44 reviews 44 reviews
26 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed at the JW Marriott recently and had a great experience. I stayed for a weekend and did mobile check in with the Marriott app. I am not sure how useful it was because I had to go through the same check in procedure. I still showed ID and credit card. I still had to sign some document. But... More 

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Hong Kong, China
Top Contributor
69 reviews 69 reviews
61 hotel reviews
233 helpful votes 233 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Sheraton Club Room V JW Marriott Club Room I recently stayed at a hotel chain that has two big name in the world of hospitality in Surabaya City, the Sheraton Surabaya, and the JW Marriott Surabaya. I would make the comparison of the experiences stay at Sheraton and JW Marriott . At this time, I was stay at their Club... More 

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JW Marriott S, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear FSB_81, Thank you for sharing your feedback and evaluating some of our facilities and services at JW Marriott Surabaya. We are pleased to hear that you enjoyed our luxurious guest room. We receive many positive reviews about the friendliness of our staff and we are sorry if we did not meet your expectations this time. With regards to breakfast,... More 

Singapore, Singapore
Top Contributor
1,638 reviews 1,638 reviews
171 hotel reviews
1,110 helpful votes 1,110 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here for 1 night after a night in fairly basic accommodation near Mt Bromo. Staff here were very welcoming and the rooms we were assigned were good. My room looked like it had been recently renovated and was in quite good condition. Free wifi was exceptionally fast (better than I usually get at home in Singapore) and breakfast... More 

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JW Marriott S, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear KGB777, Thank you for staying at our hotel during your recent visit to Surabaya and trust you enjoyed your trip to Mount Bromo which is truly a highlight to see. It is always a pleasure to read positive comments about our associates who strive to deliver a warm and friendly service to our guests. Your compliments about the room... More 

Jakarta, Indonesia
Senior Contributor
46 reviews 46 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 15, 2015

Stayed only one night at this hotel just two nights ago. This is regrettable since I had the opportunity to extend my stay. Enviable location, excellent room, spacious bathroom, international tv stations, free wifi, and many other advantages including local paper and so on. What is regrettable is also the fact that due to my tight schedule, I did not... More 

Was this review helpful? Yes
JW Marriott S, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Purn0m0, Thank you for staying in our hotel and sharing this great review of your recent experience with us. At JW Marriott Surabaya, we always strive to ensure that our guests have a memorable stay with us and it is a pleasure to know that we have succeeded. Our location in the heart of the city ensures that our... More 

Top Contributor
72 reviews 72 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 14, 2015

The hotel is located right in the centre of the city where everyone will have to pass to go anywhere.so finding food around the hotel shouldn't be a problem.the room is still comfortable to sleep in even though the hotel is quite old.the lounge in the hotel is always full of people so call for table if u want to... More 

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JW Marriott S, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Syarifuddin T, Thank you for taking the time to write this great review about our hotel. We are very happy to know you have enjoyed our facility and services. At JW Marriott Surabaya, we always strive to ensure that all our guests have a memorable stay with us and it is a pleasure to know that we have succeeded.... More 

Mankato, Minnesota
Contributor
12 reviews 12 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 13, 2015

Great hotel at the heart of the city. It's so close to the Tunjungan Plaza. You could just walk from the hotel to the plaza. Hospitality is wonderful. Bakery is delicious, especially the chocolate cake, tiramisu, and fruit cake was wonderful.

Was this review helpful? Yes
JW Marriott S, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear BettySue81, Thank you for your kind review about our hotel. Our location in the heart of the city is certainly an advantage and well appreciated by our guests. Adding to this, we also provide a complimentary shuttle bus to and from Tunjungan Plaza Mall every 30 minutes. Your compliment about our delicious cakes and tartes certainly makes our pastry... More 

Jakarta, Indonesia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 13, 2015

I booked two rooms for my family, and the hotel staff gave quick response when I requested the baby cot during the reservation. We arrived late due to traffic jam from Malang, and the receptionist was very prompt in giving our keys. The rooms were big and the bed were comfortable, the room and the bathroom were clean, but still... More 

Was this review helpful? Yes
JW Marriott S, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Leonyleony, Many thanks for sharing the experience during your stay and we are delighted to hear that you and family enjoyed your time with us. It is very reassuring to know that our team was taking good care of you and your family’s needs. We are committed to provide exceptional product and services to our guests, we therefore are... More 

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