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JW Marriott Hotel Surabaya

#6 of 108 Hotels in Surabaya
Certificate of Excellence
5.0 of 5
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JL Embong Malang 85-89, Surabaya 60261, Indonesia
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435 Reviews from our TripAdvisor Community

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Bandung, Indonesia
Level Contributor
18 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

Even Though this hotel was oldtimer, but the maintenance and cleanliness were good, no defect so far while we stayed there last time. Cozy lobby area, room ambience were space enough and smell fresh. Varieties of breakfast item were good, swimming pool area and food beverage outlets were outstanding. For sure we will stay again

Helpful?
Thank AriAdriansyah
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Overall a pleasant stay. I stayed in their 2 bedroom suite. Its a very big room. Swimming pool is good. Its 5 mins - 10mins away from the shopping mall. They have their service bus for you to go to the mall and back to the hotel. Wouldn't mind coming back. Their club lounge main dishes have not much varieties.... More 

Helpful?
Thank AisyahDZana
1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

Great hotel, great staff, great amenities. I would give a perfect score if the variety of the breakfast menu is improved. Compared to another hotel at the same rate in Surabaya, Marriott had less variety of the menu for breakfast.

Helpful?
Thank Fariz C
Jakarta
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

I went to JW Marriott Surabaya on 25 - 27 December 2015 with my husband. It was holiday season, thus the hotel is full occupied. However, the service is still very good. The room was very comfortable and the staffs were very helpful. We used the pool, sauna, and jacuzzi for free since those are facilities that are provided by... More 

Helpful?
Thank Mahdewi S
JW Marriott S, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Mahdewi S, Many thanks for taking the time to write a review of your recent stay and we are delighted to read such a positive feedback from you. Our swimming pool and health club facilities are the perfect place for all guests to have the ultimate relaxation during their leisure time, great to hear that your family had a... More 

Jakarta, Indonesia
Level Contributor
60 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 3 weeks ago

First of all, my respect to all the staffs, they are really wonderful and really helpful. Secondly, the breakfast are remarkable, really enjoy it every time. We planned to stay for one night only, and in the end, we extend our stay to the next nights because we really love this hotel. Rooms are spacious, cleanliness, bathroom, etc are great.... More 

Helpful?
Thank Lim_Agus
JW Marriott S, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Lim_Agus, Many thanks for writing a review of your recent stay at JW Marriott Surabaya. We are delighted to know that you have an enjoyable stay with us, even more so that you decided to extend your stay! We really appreciate your compliments on our staff and the breakfast buffet. We are also pleased to inform that we have... More 

Jakarta, Indonesia
Level Contributor
52 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A brief overnight business trip doesn't always give you enough time to weigh a place up but this hotel is a typical grand South East Asian establishment. The reception staff were warm and welcoming and the lobby area was cavernous. Facilities are endless and there's everything you might need for a longer stay. The room was excellent in terms of... More 

Helpful?
Thank sjc2003
JW Marriott S, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear sjc2003, Thank you for choosing JW Marriott as the place to stay during your business trip to Surabaya. It is our pleasure to learn that overall you had a pleasant stay with us. We continuously ensure that our guests have a memorable stay and we are happy to know that you appreciated it. As we always strive to improve... More 

Jakarta, Indonesia
Level Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stay here fo1 night, book for 3 rooms. the room doesnt look like a 5 star hotel, coz it has old interior and very old fashioned, for me, it looks like 3 star htl, sorry. Hard to find seats or sofa while waiting for check in or car in lobby, cause only 1 sofa in front of reception while... More 

Helpful?
Thank Noviern
JW Marriott S, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Noviern, Thank you writing a review of your stay at JW Marriott Surabaya. While we do understand that you consider our rooms a bit out-of-date, we are pleased to inform you that the room renovation project has already started to enhance the guest staying experience with a refreshed look and feel as well as many great in-room features. We... More 

Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

This hotel offers really nice location, comfort, nice view, good food and beverages, nice staff!! They're so helpful, they makes me comfort and really enjoying the facility during my stay .. Service also good , but may be need to shorten the duration when do check in ;) thank u ❤️

Helpful?
Thank Jamie_Z92
Chicago, Illinois
Level Contributor
71 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a lovely hotel in a nice location. The hotels staff are absolutely wonderful and very helpful. The rooms are large and clean. The Executive Lounge has great staff and the food is good. Management frequently circulates around with the guests to make sure you are happy. Nice shopping nearby.

Helpful?
2 Thank intnltrvlr
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

5 star hotel in Surabaya. Spacious room, clean bathroom and beautiful view. Stayed there for business trip. Fast response and friendly staff. Everything working perfectly. Placed on central surabaya. Near to everywhere. Indomart just 5 minute distance by walking?

Helpful?
Thank Jessica T
Questions? Get answers from hotel staff and past guests. Ask a question

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