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JW Marriott Hotel Surabaya

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JL Embong Malang 85-89, Surabaya 60261, Indonesia
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JW Marriott Hotel Surabaya
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JW Marriott Hotel Surabaya
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335 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
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English first
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    (335)
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    (94)
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    (69)
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Level Contributor
60 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed for 2 days. Beautiful building and very stringent security checks. Receptionist very friendly when i checked in. Rooms very standard but very comfortable, specially for the bed. Restaurant was not to big and variety of foods standard. But the taste of foods were not disappoint. Swimming pool open until 7.00pm

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Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

An excellent hotel, rooms are very spacious and clean also quiet. Restaurant area fabulous with a lot of variety. Right in the centre of Surabaya so easily accessible to attractions. Hopefully going to return here very soon.

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Greater Perth, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We also were part of the group staying at the Marriott to celebrate our grandson's wedding in Surabaya. We couldn't have chosen a better hotel or location. The Marriott is located in a busy street within walking distance from Tanjungan Plaza. We were quite happy to walk around and explore the little alleys and laneways as well as the busy... More 

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JW Marriott S, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Helen W, Thank you for sharing your experience of your recent stay at JW Marriott Surabaya. Being located in the heart of city is definitely an advantage for us as we are within proximity to various local attractions including the Tunjungan Plaza. Adding to that, we also provide complimentary shuttle service for every 30 minutes. We appreciate your compliment... More 

Perth, Australia
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A group of 12 travelled to Surabaya from Australia recently to attend my sons wedding. We couldn't have chosen a more welcoming hotel. Every staff member was extremely friendly and accomodating to our needs. The hotel is located very close to a huge shopping mall which is within walking distance or you can get the free hotel shuttle if you... More 

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JW Marriott S, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Paul_and_Marnie, We are delighted to hear that overall you have an enjoyable stay at our hotel and your compliments about our facilities, products, and services are very much welcomed. Our guests’ feedbacks are crucial for us to continue improving our service, thus we thank you for your comment about bathroom and mini bar replenishment as it can help us... More 

Surabaya, Indonesia
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Big room, comfortable bed Close to Tanjungan Plaza (the biggest shopping centre in surabaya ) Free shuttle to TP. The room may a bit chilly though. I tried the Japanese restaurant, it's very good, the price and taste is average 5 star hotel restaurant.

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Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed June 23, 2015

the hotel itself is in the middle of the city, very close to tunjungan plaza ( hotel offers free transportation every half hour to the mall ). the hotel has a big and beautiful lobby with a cafe and some little shops. the rooms are a bit old but still very good, nice and clean. great view over the entire... More 

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singapore
Level Contributor
215 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 stars Reviewed June 16, 2015

this hotel was good location and only one in surabaya. staff is helpful. but room is very very cold even you already switch off your AC. breakfast is only for 2 person, if 3 person pay 200,000 rupiah. but good choice of breakfast. shop inside is very expensive. business center for print boarding pass need pay 20,000 rupiah. the cleaning... More 

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JW Marriott S, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear amazinggirls, Thank you for taking the time to share your experience staying at JW Marriott Surabaya. Please accept our sincere apology for any inconvenience that you had experienced during your stay with us. With the rising outside temperature during summer months the majority of our guests prefer a cooler temperature in the guest room and the centralized AC caters... More 

Manila, Philippines
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed June 15, 2015

Breakfast is good but was expecting more variety given it is one of the top hotels in Surabaya. Feels like a business hotel and for men only (90%) when I saw the lobby and had breakfast today. Rooms look like a typical Mariott hotel which is good because they are consistent. Wow a shuttle to the mall and back every... More 

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JW Marriott S, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear guestourist, Thank you for taking the time to write a review about your recent stay at our hotel. As we always strive to improve our product and services, we thank you for your feedback about the variety of our breakfast. We are indeed one of the best 5 Star business hotels in Surabaya and cater also to many successful... More 

Kolkata (Calcutta), India
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 8, 2015

Stayed for two nights on a business trip. Got myself upgraded to executive rooms. Rooms are very luxurious and comfortable. Amenities with the room is very good. With executive room, you get access to executive lounge which is very big and nice. A brilliant place to organise your business meetings. Great food and best hospitality. Big and lively lobby area.... More 

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JW Marriott S, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear agarwaals, Many thanks for taking your valuable time to share your experience staying at our hotel and we are delighted to hear that you had an enjoyable stay. Thank you for your compliments about our luxurious guest room, amenities, and the newly renovated executive lounge which is considered to be the best in Surabaya. At JW Marriott Surabaya, we... More 

Singapore, Singapore
Level Contributor
98 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
5 of 5 stars Reviewed June 6, 2015

After several days of road travels and trekking in central Java, this my last stop before return flight home. The check-in was swift and they upgraded me to a huge apartment - which was very good for me after staying in cottages/lodges and cubicles these past several days. I have access to the privacy of the lounge, which makes they... More 

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JW Marriott S, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear gul1957, Thank you for taking the time to write a review following your recent stay with us. At JW Marriott Surabaya, we always strive to provide world class products and services to our guests. We feel that everyone should have a great stay in our spacious room with comfortable bed so that they can have a good night’s sleep... More 

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