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JW Marriott Hotel Surabaya

5.0 of 5 JL Embong Malang 85-89, Surabaya 60261, Indonesia
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Certificate of Excellence 2014
JW Marriott Hotel Surabaya
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JW Marriott Hotel Surabaya
JW Marriott Hotel Surabaya
JW Marriott Hotel Surabaya
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283 reviews from our community

Traveler rating
    122
    123
    32
    3
    3
See reviews for
41
27
17
150
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (283)
  • Mar-May only
    (61)
  • Jun-Aug only
    (75)
  • Sep-Nov only
    (78)
  • Dec-Feb only
    (69)
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Vancouver
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

JW Marriott's Surabaya property is a well maintained property with an exceptional staff. Attention to detail, swift resolution to any of your concerns, and a comfortable and relaxing stay make this an excellent choice for your hotel when visiting Surabaya. Corner rooms are a plus with a City View if possible. The property is conveniently located only about 1 hour... More 

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New Orleans, Louisiana
Top Contributor
204 reviews 204 reviews
42 hotel reviews
275 helpful votes 275 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

This is an INCREDIBLE hotel! I would NEVER stay anywhere else in Surabaya. Incredibly historic city, with UNESCO WHS potential, but the forgivable Indonesian hatred of everything Dutch obscures the cultural landscape. Marriott Surabaya is the sister hotel to Jakarta JW Marriott (see review). A worthy relative. Exceptionally fine service in every category. Service: world class. Amenities: world class. Caveat:... More 

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Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Just what one would expect from a Marriott. Clean, comfortable and spacious rooms with friendly staff who were always willing to help. The hotel offered plenty of options for food and the buffet breakfast exceeded expectations. It was a huge spread and I could've stayed eaten all day! My stay here was amazing. Loved it!

Was this review helpful? Yes 3
Cologne, Germany
Contributor
12 reviews 12 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was staying here alone during december 2013, january 2014 and with my husband at march 2014 This hotel are perfect for the services, food, locations. The staffs were friendly and fast. The food taste good and the breakfast was great. The room is a bit old style but very clean and comfortable and a lot of spaces - the... More 

Was this review helpful? Yes 2
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

JWarriot ia a home away from home for us.me n husband always stay during special occasion.birthday ;anniversay we are pampered n get a upgraded room.special notes cakes n celebrations by the staff.thx to ms lily wijaya one if the top boss who is so very attentive.we recommend Marriot for all occasion.they will not let u down.

Was this review helpful? Yes 3
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Beautiful artistic interior, nice location near the Tunjungan Plaza, the biggest mall in Surabaya. Located in the city center. They also have a shuttle every 10 minutes to the mall. You can easily walk if it doesnt rain anyway.

Was this review helpful? Yes 3
Jakarta, Indonesia
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I love Marriott Surabaya because of many things, good location, good breakfast, nice and friendly staff, they even gave me birthday cake and sing happy birthday, shuttle service to nearby shopping mall, spacious room, and many food stall and restaurants nearby. For sure, this hotel should be in your top list when you visit Surabaya

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

JW MARRIOT SURABAYA, never fail me during my stay. Very helpful banquet team, genuine staffs attitude especially the one at lobby lounge. My special gratitude to Maria and Dewi, who assisted us during our meeting until our random singing moment.

Was this review helpful? Yes 2
JW Marriott S, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Mr Hakim P, Thank you for taking the time to write such a wonderful review following your recent stay with us. At JW Marriott Surabaya, each associate is fully dedicated to deliver personalized and exceptional service to our guests. It fills me with pride to read that our associates managed to deliver a memorable service experience to you and... More 

Jakarta, Indonesia
Contributor
17 reviews 17 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here last week on a business trip. Check-in was efficient. Room was spacious and clean, but looks a bit old. The design was not up to date but still elegant and classy. Not for those who like trendy and modern design. The bed was very comfortable and I had a very good sleep there. Bathroom however need a bit... More 

Was this review helpful? Yes
JW Marriott S, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Mr Adji76, Thank you for taking time to write such constructive feedback following your recent stay with us. Please accept our sincerest apology for falling short of your expectation in regard to breakfast quality which indicated on your comments. As we are constantly striving to improve ourselves, I appreciate your honest comments very much which we take seriously. I... More 

Surabaya
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 18, 2015

I stayed at JW Marriott Surabaya only 1 night with my family. We notice the warmth of the staff since we entered the hotel. The front desk staff were very friendly and offer us some fruits. The room is spacious, we got the corner one, which I believe it is more spacious than the other room. We noticed that the... More 

Was this review helpful? Yes 2
JW Marriott S, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Mr Indra Handoyo, Thank you for taking time to write your lovely review of JW Marriott Surabaya. We are delighted to read about the friendliness and the warmth of our associates who provided you an enjoyable stay. We appreciate your compliment on our breakfast variety which offers the best of Western and local specialties. Surely important for a great... More 

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Additional Information about JW Marriott Hotel Surabaya

Address: JL Embong Malang 85-89, Surabaya 60261, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $
Hotel Class:5 star — JW Marriott Hotel Surabaya 5*
Number of rooms: 407
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Also Known As:
Marriott Surabaya
Jw Marriott Surabaya
Surabaya Marriott
JW Marriott Hotel Surabaya Java
Hotel Style:
#3 Family Hotel in Surabaya
#4 Luxury Hotel in Surabaya
#5 Spa Hotel in Surabaya
#5 Business Hotel in Surabaya

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