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All 74 Surabaya hotels

JW Marriott Hotel Surabaya

5.0 of 5 Hotel   |   JL Embong Malang 85-89, Surabaya 60261, Indonesia
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Ranked #5 of 74 Hotels in Surabaya
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
maktmak Columbus, Ohio
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221 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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English first
Columbus, Ohio
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Found this gem of a place in the heart of Surabaya. Immediate surroundings are not much, but it seems close to most of what is needed in Surabaya. Very secure. Very friendly. Staff are amazing in treatment of guests. They are knowledgeable of local sites. Recognition for Linda (?) at members desk. She was very helpful. Enjoyed both exec lounge... More

Was this review helpful? Yes
Levina I, Asst. Marcom Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Maktmak, Our greatest achievement is not measured only by number of certificates that we get, but the staying experience of our valuable guests. Thus, we are enormously glad to know you loved your stay in JW Marriott Surabaya. We thank you for highlighting almost all of our facilities and services; we will surely pass this positive encouragement to our... More

2 reviews
5 of 5 stars Reviewed 1 week ago

I was there for my training and I visit Pavillion Cafe everyday. I arrived on Sunday evening and went there to have dinner. When I was approaching the hostess of the cafe, she recognized me. She knew where I was from. It was so nice having those people around. They have such nice smiley face which make me feel comfortable.... More

Was this review helpful? Yes
Levina I, Asst. Marcom Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Yova S, Thank you for sharing your stay experience on Trip Advisor. We are more than happy to know that you had a great stay experience, especially to know that our hotel is a home away from home for you. Please be assured that we are passing this positive comment to our team to encourage them. Once again thank... More

Singapore, Singapore
Contributor
17 reviews 17 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed 4 nights recently. They had good staff, very attentive and alert to guests. It was running full house which is not a surprise. But it is not the tour bus crowd but business folks and serious travellers who want to enjoy safe comfortable surrounding. They have tried to keep the hotel in good condition even though it is... More

Was this review helpful? Yes
Levina I, Asst. Marcom Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Rover4aday, Thank you for reviewing your recent stay at JW Marriott Hotel Surabaya. We value your feedback as it helps us to focus on what is important to our guest. Whilst we appreciate your encouragement on our facilities and service, it is regrettable to learn your inconvenience during breakfast. We understand your concern and are glad to inform you... More

San Rafael, California
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Overall I had a good experience here. I will start with my negatives. While the room was nice and comfy, the wallpaper looked like it had been put on doing it for the first time. My biggest complaint as trivial as it is was that the wifi did not reach the bathroom. That aside, the bed was very comfy and... More

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Levina I, Asst. Marcom Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Mwilenchik, Greetings from JW Marriott Hotel Surabaya! We are delighted to know that you had a pleasant experience with us. Your comment about our staff will surely be passed on to our team as an encouragement to always provide the best service to our guests. Thank you for the comment to our WiFi connection, which have been taken seriously.... More

Balikpapan, Indonesia
Top Contributor
52 reviews 52 reviews
13 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 1 week ago

5-star Hotel with an extra tight security. Location is very central in the city. The hospitality of the hotel staff and the check-in and check out was very quick to add value by themselves. Full facilities and luxurious enough. Although the interior of the room is a bit old but quite luxurious with victorian style.

Was this review helpful? Yes 2
Levina I, Asst. Marcom Manager at JW Marriott Hotel Surabaya, responded to this review

Dear EddyoS, Thank you for choosing JW Marriott Hotel Surabaya during your visit to Surabaya. It is true that safety is one of the important elements for our guest, thus we always put our focus on it. Overall, we are glad to know that you have a convenient stay with us. Commenting your feedback about room interior, we would like... More

Chennai
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

I have stayed a lot of nights at this hotel in the last ten years and the service only seems to get better. The hotel may be getting a bit old as noted in some other reviews but facilities are well maintained and constantly improved. Rooms are immaculate and bathrooms are kept spotlessly clean and sparkling. The greatest asset of... More

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Levina I, Asst. Marcom Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Indolndi, It is an honor for us to have you as our loyal customer. Thank you for the positive comment about our room, bathroom, fitness center, and the newly refurbished Executive Lounge. We are glad to find that you are satisfied with our service as we endeavor to always give you the best. In responding to your concern about... More

Seattle, Washington, United States
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Not what I would expect of a JW. Facilities dated and food was not good. Very nice welcome at the door. I was taken up to my room and check in was done for me. Got woken up at 4am every morning by the chanting. Need to do better sound proofing.

Was this review helpful? Yes
Levina I, Asst. Marcom Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Gigglesbugg L, Thank you for your value feedback as it helps us to know what is important for you as our valued our guest. We regret to know that you had an inconvenience stay and please kindly accept our sincere apologies. Allow us to inform you that we are in the midst of room renovation and your feedback will... More

Singapore, Singapore
Contributor
13 reviews 13 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Hotel that live up with its' reputation. Your entrance are welcome by pleasant service. Front desk are efficient and friendly. Room have comfortable bed and provide what you request as in your booking. Cheers to the great hospitality.

Was this review helpful? Yes
Levina I, Asst. Marcom Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Sir, Greetings from JW Marriott Hotel Surabaya! It was a pleasure to have you as one of our hotel guests. Our guest’ satisfaction always becomes our biggest aim and we are glad to learn that we have achieved it with you. Thank you for taking your valuable time to share your experience at Trip Advisor and we are looking... More

Jakarta, Indonesia
Contributor
16 reviews 16 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Used to stay so many nights in the past. This year stay was ok, but just realized that the hotel is a bit old now. It's been there for many years. I guess it needs some touch on the interior to make it look better again

Was this review helpful? Yes
Levina I, Asst. Marcom Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Sir/Madam, Thank you for staying with us frequently and sharing your feedback. To improve our product and facilities, we are glad to inform you that the hotel is currently holding a refurbishment process in guest rooms. We believe our valuable guests’ suggestions help us to improve us to be the best in our field. We are looking forward to... More

Serpong, Indonesia
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is my first stay at JW Marriott Surabaya. I check in at night and all I want to do is take a warm shower and have a great sleep. For me, the room is big enough with bright lights which I hope every hotel in the world should be bright, the bed is very cozy, and the bathroom is... More

Was this review helpful? Yes 2
Levina I, Asst. Marcom Manager at JW Marriott Hotel Surabaya, responded to this review

Dear JayKhouw, Thank you for staying at JW Marriott Hotel Surabaya. We are pleased to know that you had a great sleep with us. It is true that our room is spacious and has the most spacious room amongst 5 star hotels in Surabaya. Commenting your feedback regarding the outdated design; we glad to inform you that the Hotel is... More

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Additional Information about JW Marriott Hotel Surabaya

Address: JL Embong Malang 85-89, Surabaya 60261, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $
Hotel Class:5 star — JW Marriott Hotel Surabaya 5*
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Also Known As:
Marriott Surabaya
Jw Marriott Surabaya
Surabaya Marriott
JW Marriott Hotel Surabaya Java

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