We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 67 Surabaya hotels

JW Marriott Hotel Surabaya

5.0 of 5 Hotel   |   JL Embong Malang 85-89, Surabaya 60261, Indonesia
Hotel website
Hotel deals
Hotel amenities
Special Offer
IDR500K Credit per Stay
Save Saved
You added JW Marriott Hotel Surabaya to your Saves list
JW Marriott Hotel Surabaya
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Agoda.com Booking.com Priceline.com
and 8 more sites!
86%
Ranked #6 of 67 hotels in Surabaya
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 6 days ago
The_TravellerSg Singapore, Singapore
Write a Review

157 people have reviewed this hotel

Traveler rating
    62
    71
    22
    0
    2
See reviews for
17
12
13
87
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
Singapore, Singapore
Top Contributor
135 reviews 135 reviews
135 hotel reviews
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed for one night and saw some cabin crew checking in so would think it would be a decent enough hotel. However, also because of the crew group checking in, service was slower than expected despite being a Marriot Club member. Room wise is spacious though it looks dated in need for renovation. The hotel is located near some malls... More

Was this review helpful? Yes
Makassar, Indonesia
Contributor
13 reviews 13 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

stayed for 2 nights at JW marriot right after New years. its my first stay here after the hotel take over by JW Marriott. Nothing change, thats why i said need renovation to match Marriot Class. i speak to the manager when we meet on the lobby, he said renovation schedule by this year (2014). the lobby is very crowded... More

Was this review helpful? Yes
Shanker K C, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Mr Dony HR, Thank you for choosing JW Marriott Surabaya! We are glad to read that you enjoyed our room which also known to be the most spacious room in Surabaya. We thank you for your comments and are pleased to inform that we currently in the process of doing our room renovation project with a reputable design team... More

Jakarta, Indonesia
1 review
5 of 5 stars Reviewed 1 week ago

I love stay in Marriot because of Good Hotel. The Room condition is very nice. Comfort Bed. Location in JW Marriot Surabaya is close to anywhere. In front of Rawon Setan Famous Food in Surabaya. Rawon setan open until 4am so you can go anytime.

Was this review helpful? Yes
Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago via mobile

Stayed a night in Surabaya. Was upgraded to a suite and the views were great. Huge room. Spent a lot of time in the executive lounge. The lounge is great, but they could do better to have some snacks available and cater to vegetarians as well.

Was this review helpful? Yes
Shanker K C, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Sir, Thank you for choosing to stay at the JW Marriott Surabaya, we are pleased to hear that you enjoyed our spacious suite room and newly renovated executive lounge. We wish to assure you that we take every feedback with utmost importance to continue offering the best of services at all times. We do have a chef and kitchen... More

Montreal, Canada
Top Contributor
81 reviews 81 reviews
78 hotel reviews
192 helpful votes 192 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Excellent and spacious rooms, perfect design, extra clean, and perfect air-condition. Bathroom well sized including bathtub and separate shower cubicle, good water pressure, and toilet has a Toto bidet. Rooms have both WiFi and cable internet, bandwidth is excellent and free for Marriott reward members. (In my room Wi-Fi had a good signal just in part of the room). It... More

Was this review helpful? Yes
Shanker K C, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Sir/Madam, Thank you for staying with us and we are delighted to hear you had an enjoyable time at our hotel. Our executive lounge on 21st floor was recently renovated in November to make our guest feel more comfortable. Please accept our sincere apologies for any delays you have experienced during your check out process, we shall review the... More

Jakarta, Indonesia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

+++ : - Free shuttle bus to TP/Sogo every 30 minutes - Food taste are really nice - Taxi always available - - - : - The room little bit old, need to be re-maintained - Area from breakfast is small, overloaded, even i was put in the smoking lobby area, sit on sofa for bfast

Was this review helpful? Yes 1
Shanker K C, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Sir/Madam, Thank you for spending your valuable time to write this comment. It is true that we have free shuttle to Tunjungan Plaza every 30 minutes and we are very happy that you have enjoyed our food during your stay. Taxi is always available to drive you to your destination, in fact we also provide limousine services as an... More

San Francisco, California
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Comfortable place to stay or as your home base while in Surabaya. Appreciate free shuttle bus to the nearest mall especially in the evening. Best, across is Rawon Setan café. Not so far from Pasar Atom to enjoy both shopping and eat out. Very helpful staffs

Was this review helpful? Yes 1
Dubai
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

This JW Marriot is a bit outdated. Bathroom should be renovated. Friendly staff, fantastic beds and good value for money. The upgrade for using the Business lounge is quiet expensive, but service is good. Would recommend this hotel to someone else.

Was this review helpful? Yes 1
Jakarta, Indonesia
1 review
3 of 5 stars Reviewed March 12, 2014

Stayed there last month, hoping that previous experience - years ago with worn and soft mattress just something of one-off experience. However sadly the mattress quality is still the same and badly need a replacement. I'd rate this hotel as 5 out of 5 otherwise, but sleep quality is very important. Hope the management pay attention into this.

Was this review helpful? Yes
Shanker K C, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Mr Welli, Greetings from JW Marriott Surabaya. Thank you for taking your precious time in letting us knows of your recent experience at our hotel and we certainly appreciate your valuable feedback. We have noted your comments in relations to our mattress condition, we are pleased to inform that we have started replacing our mattresses the last 3 months... More

Semarang, Indonesia
Senior Reviewer
7 reviews 7 reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed March 8, 2014

Typical high end hotel: valet services, nice lobby with expensive paintings, prompt and eager employee, quite decent English, nice buffet breakfast, and decent swimming room. The service is also a top-notch coming from high standard of Marriott hotel. The price is a bit on the high side, but again, it's expected. Overall its a nice stay.

Was this review helpful? Yes 1

Been to JW Marriott Hotel Surabaya? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about JW Marriott Hotel Surabaya

Also Known As:
Marriott Surabaya
Jw Marriott Surabaya
Surabaya Marriott
JW Marriott Hotel Surabaya Java
Address: JL Embong Malang 85-89, Surabaya 60261, Indonesia
Phone Number:
Location: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Surabaya
#5 Business Hotel in Surabaya
#6 Luxury Hotel in Surabaya
Price Range (Based on Average Rates): $
Hotel Class:5 star — JW Marriott Hotel Surabaya 5*
Official Description (provided by the hotel):
An extraordinary oasis of calm and refinement, the 5-star JW Marriott Hotel Surabaya exudes the sophistication and intuitive service expected from the finest luxury hotel in Surabaya. Set in the heart of the burgeoning business and shopping district, guests will find spacious East Java Indonesia accommodation featuring exquisite European decor, marble baths and sublime luxury bedding. Dining at the JW Marriott Hotel Surabaya is culinary journey, with international sensations tempting guests at our Pavilion Restaurant, Tang Palace Chinese Restaurant, Imari Japanese Restaurant, the Vertical 6 Club & Lounge, and the acclaimed Vis a Vis French Restaurant. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, Booking.com, Priceline, Expedia, Travelocity, Marriott, Tingo, TripOnline SA, Hotels.com, Venere and Otel so you can book your JW Marriott Hotel Surabaya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage JW Marriott Hotel Surabaya, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.