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JW Marriott Hotel Surabaya

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JL Embong Malang 85-89, Surabaya 60261, Indonesia
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JW Marriott Hotel Surabaya
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JW Marriott Hotel Surabaya
JW Marriott Hotel Surabaya
JW Marriott Hotel Surabaya
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290 reviews from our community

Traveler rating
    125
    125
    32
    5
    3
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42
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153
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (290)
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    (68)
  • Jun-Aug only
    (75)
  • Sep-Nov only
    (78)
  • Dec-Feb only
    (69)
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Tokyo, Japan
Top Contributor
55 reviews 55 reviews
48 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed yesterday NEW

As I stayed in this hotel twice already Carries the title of JW though probably just a "Marriott" title would do. nothing truly luxury about it. Still one of Surabaya's top 5 hotels, but that isn't too difficult... Location in top notch here, and in Indonesian cities location is key. View is interesting, full of contrast of indonesian poverty. Room... More 

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Jakarta, Indonesia
Contributor
12 reviews 12 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed yesterday NEW

We got a room facing the city and throughout the night we could hear LOUD noise of the cars, horns, motorcycles etc from the street. On top of that, there is the sound of the mosque which was very loud every few hours. COULDN'T SLEEP at all! When we asked the staff if we could move to other room, they... More 

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London-Brighton
Senior Contributor
44 reviews 44 reviews
44 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

It's a good hotel, nothing wow about it. Good standard as another Marriott. Service, cleanliness & comfort were excellent which is important for me. The breakfast is amazing, plenty of choices and they are yummy!!! We had the standard room but it's spacious, on a high floor with a view over the city. The only negative thing was our room... More 

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blitar
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I was stayed here early of this march 2015, the room very big, so much love with bathroom design, also the location near by rawon setan, mall will there again for my next honeymoon vocation, also available night club on hotel ground floor its good as choice to spend time

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2 reviews
2 of 5 stars Reviewed 3 weeks ago

i stayed last year at this hotel for bussines overall good but room was old and design was bored. AC in my room not working properly. i cant enjoy my sleep because i feel hot and i have to waiting for engginer repair it in the midnite. i feel so sleepy and tired but i hv to wasted time for... More 

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JW Marriott S, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Ms. Anggina P, Thank you for taking your valuable time to share your feedback. We regret to learn that your stay was not satisfactory and falling short of your expectations. Please accept our sincere apology for the inconvenience that you had experienced during your stay with us. As we are committed to deliver excellent products and services to all... More 

Vancouver
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

JW Marriott's Surabaya property is a well maintained property with an exceptional staff. Attention to detail, swift resolution to any of your concerns, and a comfortable and relaxing stay make this an excellent choice for your hotel when visiting Surabaya. Corner rooms are a plus with a City View if possible. The property is conveniently located only about 1 hour... More 

Was this review helpful? Yes 1
JW Marriott S, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Mr. Dean L, Thank you for trusting us to be your home away from home in Surabaya! We very much appreciate your positive feedback regarding our exceptional employees, the recommendation to book a corner room to enjoy the wonderful view of Surabaya, and our city center location. Adding to this, we also provide a complimentary shuttle bus service to... More 

New Orleans, Louisiana
Top Contributor
228 reviews 228 reviews
46 hotel reviews
298 helpful votes 298 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

This is an INCREDIBLE hotel! I would NEVER stay anywhere else in Surabaya. Incredibly historic city, with UNESCO WHS potential, but the forgivable Indonesian hatred of everything Dutch obscures the cultural landscape. Marriott Surabaya is the sister hotel to Jakarta JW Marriott (see review). A worthy relative. Exceptionally fine service in every category. Service: world class. Amenities: world class. Caveat:... More 

Was this review helpful? Yes 1
JW Marriott S, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Mr. Vincent, Thank you for sharing this great review of your recent experience with us. We highly appreciate your compliments on our products and services and are delighted that you had an enjoyable stay at JW Marriott Surabaya. It is our goal to make sure you get the best service and facilities with the world standard of Marriott International.... More 

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 19, 2015 via mobile

Just what one would expect from a Marriott. Clean, comfortable and spacious rooms with friendly staff who were always willing to help. The hotel offered plenty of options for food and the buffet breakfast exceeded expectations. It was a huge spread and I could've stayed eaten all day! My stay here was amazing. Loved it!

Was this review helpful? Yes 3
JW Marriott S, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear JKT75, Thank you for sharing the review of your recent stay with us. We are happy to hear that you had a great time with us and enjoyed our rooms and services. I am especially glad that we exceeded your expectations on the breakfast buffet as I believe a great breakfast experience is important for a successful start into... More 

Cologne, Germany
Contributor
12 reviews 12 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed February 17, 2015

I was staying here alone during december 2013, january 2014 and with my husband at march 2014 This hotel are perfect for the services, food, locations. The staffs were friendly and fast. The food taste good and the breakfast was great. The room is a bit old style but very clean and comfortable and a lot of spaces - the... More 

Was this review helpful? Yes 2
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 15, 2015 via mobile

JWarriot ia a home away from home for us.me n husband always stay during special occasion.birthday ;anniversay we are pampered n get a upgraded room.special notes cakes n celebrations by the staff.thx to ms lily wijaya one if the top boss who is so very attentive.we recommend Marriot for all occasion.they will not let u down.

Was this review helpful? Yes 3
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