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JW Marriott Hotel Surabaya

5.0 of 5 JL Embong Malang 85-89, Surabaya 60261, Indonesia
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Certificate of Excellence 2014
JW Marriott Hotel Surabaya
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JW Marriott Hotel Surabaya
JW Marriott Hotel Surabaya
JW Marriott Hotel Surabaya
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257 reviews from our community

Traveler rating
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    30
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35
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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Surabaya, Indonesia
Top Contributor
53 reviews 53 reviews
27 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Definitely it was a great hotel, I can tell from the luxurious interior inside. But now it seems that there are not enough staff to maintain the condition. Facilities are worn out faster that they can recover Our rooms was spacious but it looks like never been occupied for several months. We can feel that the air was damp inside... More 

Was this review helpful? Yes
JW Marriott S, Director of Sales & Marketing at JW Marriott Hotel Surabaya, responded to this review

Dear Mr Rendyas, Thank you for taking time to share your experience following your recent stay at JW Marriott Surabaya. We regret to learn that your stay was not satisfactory and falling short of your expectations. Please accept our sincerest apologies for the inconvenience you have had experienced. Maintaining our products and cleanliness have always been our focus and priority.... More 

Jakarta, Indonesia
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Free fast wifi connection, average breakfast , and good service , queen size bed for double , no yet try the facility , stay for 1 night for bussines trip, hope the hotel add more many kind variety food on the restaurant

Was this review helpful? Yes
jakarta
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

last month, i was stayed with JW marriott Surabaya, for a couple days business trip. like always, i chosen the best place in town. overall service hotel was good, as always with all JW marriott brand in the whole world. unfortunetly i was in the lobby lounge, and i had this staff, her face down, no smile, even very rude... More 

Was this review helpful? Yes 1
JW Marriott S, Director of Sales & Marketing at JW Marriott Hotel Surabaya, responded to this review

Dear Mr Andre Tanujaya, Thank you for taking the time to share this review of your recent stay at JW Marriott Surabaya. We appreciate that you hold our hotel in such high regard and as such, I would like to personally apologize for the unpleasant experience you have had in our Lobby Lounge. Kindly be assured that your comments have... More 

Jakarta
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

What I like from this hotel is the lift/elevator, you will never too long to wait and the sign so clear so you can expect which side of elevator has the closest position with your floor. The elevator is fast to but will not make you dizzy, this is the best elevator ever i experienced with. It's so advance and... More 

Was this review helpful? Yes 1
JW Marriott S, Director of Sales & Marketing at JW Marriott Hotel Surabaya, responded to this review

Dear Mr/ Ms Arsh A, Thank you for taking time to write such a lovely review following your recent stay with us. We are thrilled to read your compliments on our products and services. More specifically, we are glad that you did enjoy our room and amazing food. Here at the JW Marriott Surabaya, we always ensure that our associates... More 

Kuala Lumpur
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

During check in, I had to argue with one of the receptionist due to she wants to check me in with a higher price even though I had a print out...I insisted that she checks with her supervisor and she admit that she made a mistake and apologize, so it was fine! The room was a bit old but still... More 

Was this review helpful? Yes
JW Marriott S, Director of Sales & Marketing at JW Marriott Hotel Surabaya, responded to this review

Dear Mr/Ms MinThiam, Thank you for sharing your recent experience during the stay at JW Marriott Surabaya. We have carefully read your review and understood your disappointment. Please accept our sincere apologies for the inconvenience caused. Concerning your check-in experience, we have briefed our Front Desk team to pay more attention to details on the guest arrival information in order... More 

Petaling Jaya, Malaysia
Top Contributor
66 reviews 66 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I am only giving it a 4 star rating because the property is just old. Service was good and rooms are clean. However, as I am a business traveller, a good phone with speaker function is important for conference calls. Unfortunate, both the phones in the room are you regular phones without any of the speaker & mute feature which... More 

Was this review helpful? Yes
JW Marriott S, Director of Sales & Marketing at JW Marriott Hotel Surabaya, responded to this review

Dear Mr/Ms Fulatino, Thank you for taking time to write a review following your recent stay with us and please accept our sincere apologies for the inconvenience you have had experienced during your stay. We noted on your comments in regards to phone condition in guest room. In addition, we are delighted to inform that we are in the midst... More 

Singapore, Singapore
Top Contributor
158 reviews 158 reviews
19 hotel reviews
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Marriot at Surabaya is a nice hotel offering great comfort, nice and spacious rooms with a touch of luxury for business and leisure travellers. Security was tight at the entrance and main door which is always welcome. Staff were courteous and patient and the rooms were clean with a well stocked mini fridge. Wifi was fast in both in... More 

Was this review helpful? Yes
JW Marriott S, Director of Sales & Marketing at JW Marriott Hotel Surabaya, responded to this review

Dear Mr/Mrs Tantiko, Thank you for writing such a lovely and very detail review following your recent stay at JW Marriott Surabaya. We take a great pride in ensuring our guest satisfaction by delivering exceptional products and services and we are delighted to learn that you did enjoy your time with us. Review like yours definitely will be shared to... More 

Nashville, Tennessee
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

The staff was absolutely intent on service, however those good intentions rarely brought a good overall result. Individuals were often very good, but there seemed no good leadership or training. Understand, that despite my title of "first time", I am well acquainted with travel and accommodations in Asia, so this is not simply a westerner's perspective. Truly, there were no... More 

Was this review helpful? Yes 1
JW Marriott S, Director of Sales & Marketing at JW Marriott Hotel Surabaya, responded to this review

Dear Mr Dennis C, Thank you for taking your valuable time to write constructive feedbacks following your recent stay at JW Marriott Surabaya. You indicated the service inconsistency that was unsatisfactory and fallen short of your expectations. Please accept our sincere apologies for the inconvenience you may have experienced. We appreciate for bringing the issues to our attention so we... More 

Illinois
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This is my first trip to Surabaya and I'm sure glad I stayed at this hotel. The staff was spectacular and the hotel was very clean and comfortable. The lounge breakfast was more than amazing with more choices than you could image.

Was this review helpful? Yes 1
JW Marriott S, Director of Sales & Marketing at JW Marriott Hotel Surabaya, responded to this review

Dear Mr Brian L, Thank you for taking you valuable time to share your experience on your recent stay with us. We are glad to know that your first visit to Surabaya was with our hotel and delighted to hear that you left from here with a memorable experience. Really appreciate on your compliment to our staff and amazing breakfast.... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 9, 2014

I stay over 100 business nights a year and this was one of the best . Have to say my son loved the complimentary teddy bear I got as a souvenir ! The room was great and executive lounge breakfast and staff just what I needed after a long flight. I will definitely return . You rock JW Surabaya !

Was this review helpful? Yes
JW Marriott S, Director of Sales & Marketing at JW Marriott Hotel Surabaya, responded to this review

Dear Mr Max W, Thank you for taking time to share your lovely review following your recent stay at JW Marriott Surabaya. We pride that our associate is the greatest asset that we have, with their hard work to ensure that our guests receive the most personal and memorable experience each and every stay with us. Moreover, we glad to... More 

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Additional Information about JW Marriott Hotel Surabaya

Address: JL Embong Malang 85-89, Surabaya 60261, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $
Hotel Class:5 star — JW Marriott Hotel Surabaya 5*
Number of rooms: 407
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Also Known As:
Marriott Surabaya
Jw Marriott Surabaya
Surabaya Marriott
JW Marriott Hotel Surabaya Java
Hotel Style:
#3 Family Hotel in Surabaya
#5 Romantic Hotel in Surabaya
#5 Luxury Hotel in Surabaya
#5 Business Hotel in Surabaya
#5 Spa Hotel in Surabaya

143 photos of this hotel

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