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All 74 Surabaya hotels

JW Marriott Hotel Surabaya

5.0 of 5 Hotel   |   JL Embong Malang 85-89, Surabaya 60261, Indonesia
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Ranked #5 of 74 hotels in Surabaya
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Mokhtar A
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195 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
19 reviews 19 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We celebrate our Eid Fitri in Surabaya this time. The reason is to discover our maid's hometown. Our choice for stay is no less than JW Marriot. Upon arrival with all the greet, smile, welcoming us all the way. Again we were surprised our room has been upgraded to executive suite, judging from us. This has exceeded my expectation since... More

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Bangalore, Karnataka, India
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Wonderful Experience. Great Managers and staff, over attentive and helpful. Hospitality was rediscovered in JW Surabaya. Everything was managed exceptionally well. Stayed the week of July 6 for 5 days in this hotel while on a business trip. I got upgraded to One bedroom suite on 21st floor. Great view, amazing space, very clean room. Too many pillows and I... More

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Senior Contributor
33 reviews 33 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

stayed in this hotel in July early week... Great Location and nice hotel .. just need a bid of new touch in the room ...It was luxurious ( about 10 years ago ) but location is fantastic .. The trainees were very good and attentive ... and friendly satffs

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Pittsburgh, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

I've stayed at this hotel twice now, and it's amazing each time. The rooms are so clean and comfortable. The bed is my all time favorite of any hotel that I've been to. The staff is overly helpful and pleasant. My first visit was on my birthday with my boyfriend and after we got in the room there was a... More

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Singapore, Singapore
Top Contributor
73 reviews 73 reviews
9 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel staff were well mannered and too polite! My room had a lovely panoramic view of the city centre and was equipped with the most comfortable bed and six marshmallow-soft pillows, which made getting up for work a hard thing to do. As usual, expect the morning prayers to invade into your sleep time at about 4 in the... More

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14 reviews 14 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

this is my second staying in marriots for business trips. the first visit they upgraded the room for me to the executive studio. what a huge room! seating in the corner with a big window. I was letting the curtain opened to enjoy the view of city. i was really enjoying the room. the second one, i stayed in the... More

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Hong Kong, China
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed in JW for one night and had a pretty good experience with them. The room is very huge and clean, the location is very convenient. Before I pick JW, I compared it with Shangri-La and Sheraton hotel, and I am very glad that I picked JW in the end as I am very satisfied with their service and... More

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Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

The room is huge, the property good, the bed is very comfortable. I think I could spent a day in the room because it is very comfortable. The breakfast is very good in taste, but the variety is not much. If you spend a few days there, you could be bored with the breakfast menu. There is live music on... More

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Jakarta, Indonesia
Top Contributor
61 reviews 61 reviews
40 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 5 weeks ago

It was my second time using this hotel for my business trip in Surabaya and I'm still at the highest satisfaction about thia hotel could offer. Great meeting rooms and all of its facilities, great location, great staff services (extremely fast, sincere and valuable), great foods and great room. I could not ask for more.

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Kuala Kencana, Papua, Indonesia
Top Contributor
50 reviews 50 reviews
40 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed June 22, 2014

Stayed there while on company business for several days. So here are my comments about the hotel: - Location and exterior: great, walking distance to Tunjungan Plaza. Plenty of options for food outside of the hotel. You can take the shuttle from the hotel, but it will be faster to walk due to one-way driving direction. Nice lobby, security is... More

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Additional Information about JW Marriott Hotel Surabaya

Address: JL Embong Malang 85-89, Surabaya 60261, Indonesia
Phone Number:
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $
Hotel Class:5 star — JW Marriott Hotel Surabaya 5*
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Also Known As:
Marriott Surabaya
Jw Marriott Surabaya
Surabaya Marriott
JW Marriott Hotel Surabaya Java

104 photos of this hotel

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Bathroom (9)
Room/suite (21)
View from room (5)
Pool/beach area (4)
Hotel & grounds (7)
Dining (4)
Other (28)

Management photos: Courtesy of the property manager

All management photos (27)
Dining (8)
Hotel & grounds (3)
Pool/beach area (1)
Room/suite (9)
Other (6)


Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#3 Family Hotel in Surabaya #5 Business Hotel in Surabaya #5 Spa Hotel in Surabaya #5 Luxury Hotel in Surabaya
Hotel Class
Official Description (provided by the hotel)
An extraordinary oasis of calm and refinement, the 5-star JW Marriott Hotel Surabaya exudes the sophistication and intuitive service expected from the finest luxury hotel in Surabaya. Set in the heart of the burgeoning business and shopping district, guests will find spacious East Java Indonesia accommodation featuring exquisite European decor, marble baths and sublime luxury bedding. Dining at the JW Marriott Hotel Surabaya is culinary journey, with international sensations tempting guests at our Pavilion Restaurant, Tang Palace Chinese Restaurant, Imari Japanese Restaurant, the Vertical 6 Club & Lounge, and the acclaimed Vis a Vis French Restaurant. ... more   less 
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