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JW Marriott Hotel Surabaya

5.0 of 5 JL Embong Malang 85-89, Surabaya 60261, Indonesia
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Certificate of Excellence 2014
JW Marriott Hotel Surabaya
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JW Marriott Hotel Surabaya
JW Marriott Hotel Surabaya
JW Marriott Hotel Surabaya
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271 reviews from our community

Traveler rating
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    30
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41
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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Surabaya
Contributor
19 reviews 19 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at JW Marriott Surabaya only 1 night with my family. We notice the warmth of the staff since we entered the hotel. The front desk staff were very friendly and offer us some fruits. The room is spacious, we got the corner one, which I believe it is more spacious than the other room. We noticed that the... More 

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Chiclana de la Frontera
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have stayed in this hotel due to professional reasons several times during 2014. The staff is very professional and very friendly, facilities are state-of-the-art and the details are cared the most. About the breakfast is one of the best quality in Indonesia, with natural and squeeze juices, plenty of food (indonesian cuisine, european, american breakfast,...) a lot of choices... More 

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Tangerang, Indonesia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Every time I go to Surabaya for business, I always stay at this hotel. Centralized location, closed to some local resto, and the price is just right. On my last visit to this hotel, I just realized that the service was even better. Even though bath room looked old, but it worked well and clean. Full amenities.

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Denpasar, Indonesia
Contributor
13 reviews 13 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I and my family spend our New Year days in the suite with double room. The price is correct compare with the quality they offered. I enjoy the room very much. the bed is very comfort with the best pillows I ever had with other hotels. The hotel renovated it's lounge at 21st story, and it became more space and... More 

Was this review helpful? Yes 1
Surabaya, Indonesia
2 reviews
1 of 5 stars Reviewed 4 weeks ago

Well I like marriot so much because membership system are excellent and hotel is great. I have stayed in marriot surabaya for couples time and had club access in 21th floor, before was excellent and always decide for coming back again. But my last stay I had one problem,staff in club lounge was disgrace.I came with a colleague who is... More 

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JW Marriott S, Director of Sales & Marketing at JW Marriott Hotel Surabaya, responded to this review

Dear Mr/Mrs Muffin S, Thank you very much for taking the time to share your experience with JW Marriott Surabaya. It is a trully honor for us to learn that you have been our loyal Marriott Reward membership since a while. With the latest upgrade of our Executive Lounge, we do as maximum as we can to ensure excellent product... More 

Vicenza, Italy
Contributor
12 reviews 12 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

First time in this hotel. Rooms are comfortable and clean, the restaurants are good. We ate teppanyaki at the Japanese restaurant and was excellent. Personnel very kind. A very nice hotel worth the money.

Was this review helpful? Yes 1
Jakarta, Indonesia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 24, 2014

I stayed here for 2 nights with family. Checked-in process was accurate and prompt. We were offered to upgrade our room with special rate due to our previous room reservation was not available during check-in. The room was big, with complete and well maintained bed, sofa, desk, and other facilities. Bathroom was clean & hot water was running properly. In-room... More 

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Surabaya, Indonesia
Top Contributor
58 reviews 58 reviews
28 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed December 14, 2014

Definitely it was a great hotel, I can tell from the luxurious interior inside. But now it seems that there are not enough staff to maintain the condition. Facilities are worn out faster that they can recover Our rooms was spacious but it looks like never been occupied for several months. We can feel that the air was damp inside... More 

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JW Marriott S, Director of Sales & Marketing at JW Marriott Hotel Surabaya, responded to this review

Dear Mr Rendyas, Thank you for taking time to share your experience following your recent stay at JW Marriott Surabaya. We regret to learn that your stay was not satisfactory and falling short of your expectations. Please accept our sincerest apologies for the inconvenience you have had experienced. Maintaining our products and cleanliness have always been our focus and priority.... More 

Jakarta, Indonesia
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed December 13, 2014

Free fast wifi connection, average breakfast , and good service , queen size bed for double , no yet try the facility , stay for 1 night for bussines trip, hope the hotel add more many kind variety food on the restaurant

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jakarta
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 1, 2014

last month, i was stayed with JW marriott Surabaya, for a couple days business trip. like always, i chosen the best place in town. overall service hotel was good, as always with all JW marriott brand in the whole world. unfortunetly i was in the lobby lounge, and i had this staff, her face down, no smile, even very rude... More 

Was this review helpful? Yes 1
JW Marriott S, Director of Sales & Marketing at JW Marriott Hotel Surabaya, responded to this review

Dear Mr Andre Tanujaya, Thank you for taking the time to share this review of your recent stay at JW Marriott Surabaya. We appreciate that you hold our hotel in such high regard and as such, I would like to personally apologize for the unpleasant experience you have had in our Lobby Lounge. Kindly be assured that your comments have... More 

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Additional Information about JW Marriott Hotel Surabaya

Address: JL Embong Malang 85-89, Surabaya 60261, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $
Hotel Class:5 star — JW Marriott Hotel Surabaya 5*
Number of rooms: 407
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Also Known As:
Marriott Surabaya
Jw Marriott Surabaya
Surabaya Marriott
JW Marriott Hotel Surabaya Java
Hotel Style:
#2 Family Hotel in Surabaya
#5 Romantic Hotel in Surabaya
#5 Business Hotel in Surabaya
#6 Spa Hotel in Surabaya
#6 Luxury Hotel in Surabaya

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