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All 74 Surabaya hotels

Shangri-La Hotel Surabaya

5.0 of 5 Hotel   |   Jl. May. Jend.Sungkono 120, Surabaya 60256, Indonesia
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Ranked #3 of 74 Hotels in Surabaya
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
Maddie1957 Melbourne
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256 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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16 reviews 16 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

What was the best hotel in Surabaya is falling down in room quality and its looking very tired outside the public spaces. the bathrooms are deplorable , bedding is good and the public areas are excellent but the owner needs to send some money on his rooms as the other hotels in Surabaya are much better

Review collected in partnership with shangri-la.com

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1 review
4 of 5 stars Reviewed 2 days ago NEW

Good hotel in service & facilities. The wifi so excellent, the health club id good, the menu so variatif and delicious, close to center of Surabaya city & other recreation place. Recommended hotel in Surabaya.

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Singapore, Singapore
Top Contributor
103 reviews 103 reviews
27 hotel reviews
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I do not recall writing a second review of any establishment that I have visited or stayed in but decided that I will make this and exception. I guess that the title of this review says it all. So, what has Shangri-La in Surabaya done to deserve this. It is always all about people. In many of my travels, I... More

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Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Colin L, Thank you for your continuous support. We are excited to hear that the service that our staff provided has made your stay a memorable one. We are, indeed, very proud of our staff that has made a significant impact on your every stay with us. Thank you and we certainly hope to see you again, soon! Warm... More

Jakarta, Indonesia
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

It was my second trip to this hotel, the first one was back a few months back. Overall experience was good. The room was good but not excellent, the food was nice, the staffs were quite friendly. Shangri-La is good when yoy have a car that can take you every where in Surabaya. However, my preferred hotel is hotel that... More

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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Just stayed 2 nights in Executive (non-Club) room Everything was good to very good. One surprising aspect was that room really needed a good dusting of horizontal surfaces. Any other failing was minor (yes, it's a bit dated and would probably benefit from some updating) and was eclipsed by truly exceptional performance of staff. Staff were warm, friendly, efficient and... More

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1 review
4 of 5 stars Reviewed 2 weeks ago

it was awesome experience to stay at the hotel . very comfortable to take a rest, the service is very good, so many choices for breakfast, good location, friendly staff...absolutely will comeback here for more

Review collected in partnership with Raja Kamar

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Jakarta, Indonesia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel service is excellent. The room a little bit old and need an upgrade but you can still feel 'homey' atmosphere. The staffs are friendly and quick respond. The facilities are excellent but the gym area is not quite big as in the afternoon so many people (in house and outside guests are using the gym). The variety of... More

Review collected in partnership with shangri-la.com

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Glasgow, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 weeks ago

At US$210 a night for one of the better rooms in the upper levels it's not cheap. However its difficult to fault the service and luxury in this hotel. Within the club lounge levels you have access to an exclusive check in/out desk; breakfast buffet and drinks /snack lounge, free of charge, and away from the crowds. The rooms are... More

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Peoria, Arizona
Top Contributor
65 reviews 65 reviews
27 hotel reviews
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Spent five days at five days at factories developing product but the highlight of everyday was returning to the hotel. It is a complete oasis, great gym, pool is delightful, many restaurants and nice evening entertainment in the lounge. The staff is there to help with anything you need. Front desk check in was fast and friendly. Every staff member... More

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Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear JohnF023, Thank you for giving us your feedback during your stay at Shangri-La Hotel, Surabaya. We are glad to hear that our hotel and service become the highlight of your trip to the city. We hope we can do the same for your next stay! Warm Regards, Martin Brenner General Manager Shangri-La Hotel, Surabaya More

Lisse, The Netherlands
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We booked a luxury room what includes a giant bathroom with seperate shower and bathtub, double sink. The restaurant serves a great buffet style breakfast and dinner. The Itialian restaurant has a excellent choice of foodcourt and wine.

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Additional Information about Shangri-La Hotel Surabaya

Address: Jl. May. Jend.Sungkono 120, Surabaya 60256, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Surabaya 5*
Number of rooms: 383
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Also Known As:
Shangri La Surabaya
Surabaya Shangri La
Shangri-La Hotel Surabaya Java

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