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All 75 Surabaya hotels

Shangri-La Hotel Surabaya

5.0 of 5 Hotel   |   Jl. May. Jend.Sungkono 120, Surabaya 60256, Indonesia
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Ranked #5 of 75 Hotels in Surabaya
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
sanjayanand15 Dehradun, India
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275 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dehradun, India
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I have been staying at Shangrila for last six months. It the best place I have been lately. Every thing is marvellous, food, rooms, guest values etc. the restraurents are clean. swimming pool area is quite good considering you can enjoy your meals while having a swimming pool view. Desperado bar is quite a good place for evenings.

Review collected in partnership with shangri-la.com

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Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

After travelling around North Sulawesi and diving on Bunaken Island I always have a stopover here for a few days. I have stayed in Horizon rooms and Standard rooms both are very good, the Horizon rooms have a private lounge where you can have breakfast and afternoon drinks and snacks, the pool area is very relaxing and the service provided... More

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Berlin, Germany
2 reviews
5 of 5 stars Reviewed 1 week ago

Visited Surabaya for business and stayed for the first time at this hotel. The hotel is conveniently located near the highway for easy access to the airport and our factory. The staff and the service in this hotel are really great. I stayed at a horizon room where I had free access to the lounge. They serve an exclusive breakfast... More

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Hong Kong Region, China
1 review
1 of 5 stars Reviewed 1 week ago

I would have said nothing about the shower... (no water pression) but running after a cockroach in the bathroom simply ruined my stay. and saw another running under the bed. I moved to new room and as a compensation... 4 chocolates...

Review collected in partnership with shangri-la.com

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Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear juxlebras, I would like to apologize for the inconvenience you experienced during your recent stay with us.  As communicated during your stay, we have addressed your concerns to ensure improvement in this area. Thank you for your understanding on this occasion. We have sent you an email and we look forward hearing from you back. We appreciate your feedback... More

Naples, Italy
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Each business trip in Surabaya, I use to stay in Shangri-La hotel. It is really nice and confortable. The accomodation is really super and all the people/staff are very NICE! During the weekend I've enjoyed the swimming pool area that is really beatiful and quite! I would suggest to have a dinner in Portofino restaurant and then drink a cocktail... More

Review collected in partnership with shangri-la.com

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Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Francesco B, Thank you for sharing your experience with us during your stay. We are happy to hear you enjoyed your stay. We look forward to welcome you again soon! Warm Regards, Martin Brenner General Manager Shangri-La Hotel, Surabaya More

Jakarta
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed 1 week ago

This is my second stay within 10 days. Room is getting old and needs renovation. It is spacious and has facilities such as gym, hair dresser, etc... I ordered in room dining and every time there's a let down. The last time i ordered food in the room the taste has nothing special, the yoghurt came in a container with... More

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Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear LisaSimpsonJakarta, Thank you for your review at Shangri-La Hotel, Surabaya. I am sorry to hear about your in-room dining experience during your stay with us. Please let us know the detail of your experience by email at martin.brenner@shangri-la.com so I can investigate this matter. We will take your comment and suggestion to improve so that we can serve you... More

Senior Contributor
21 reviews 21 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Staying one night as complimentary gift on my best friend wedding party, well what can i say if this hotel bed make me sleep in 5minutes for insomnia like me, interior look older with javanese style but management service in hospitality at their best, providing a press reader apps for downloading newspaper and magz on tablet as as complimentary gift... More

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Jakarta, Indonesia
1 review
1 of 5 stars Reviewed 4 weeks ago

Horrible unhelpful reception guys, old repainted bathroom, low quality and peeled off. The bellboy are very helpful, the location is good but i would prefer staying at the other hotel nearby which offer much better service than this

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Budiman T, Thank you for leaving us your feedback during your stay at Shangri-La Hotel, Surabaya. I am sorry to know that you did not enjoy your stay. It would be really helpful to us if you can contact me at martin.brenner@shangri-la.com and let me know the details of your stay so that we can look into this matter.... More

Jakarta
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

When you book an online stay, ensure that your room is ready at least 1 day before you come, or you will become neglected. Furthermore you have paid the rent but it seems like your money is just being used for their own needs only. The suite's lighting has a problem. When you ask for something, you have to ask... More

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Shenny H, Thank you for leaving us your review of Shangri-La Hotel, Surabaya It concerns me to hear that you are not satisfied with our staff and service. Please let me know about your detailed experience by emailing martin.brenner@shangri-la.com. I look forward hearing from you soon. Warm Regards, Martin Brenner General Manager Shangri-La Hotel, Surabaya More

Jakarta, Indonesia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Shangri La is exactly as described, a 2nd home. I Know where eveyrthing is and everone knows how ands what I like, the service is impecable as are the facilities. I love staying there and the staff are more like family than people doing a job. Love the place

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
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Additional Information about Shangri-La Hotel Surabaya

Address: Jl. May. Jend.Sungkono 120, Surabaya 60256, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Surabaya 5*
Number of rooms: 383
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Also Known As:
Shangri La Surabaya
Surabaya Shangri La
Shangri-La Hotel Surabaya Java

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