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Shangri-La Hotel Surabaya

Certificate of Excellence
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Jl. May. Jend.Sungkono 120, Surabaya 60256, Indonesia
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Shangri-La Hotel Surabaya
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Shangri-La Hotel Surabaya
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Shangri-La Hotel Surabaya
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344 reviews from our community

Traveler rating
    180
    114
    32
    10
    8
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34
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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  • Russian first
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    (344)
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    (85)
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    (89)
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Sydney, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Shangri-La has always been one of the hotel chain of my preference, and Shangri-La Surabaya has not disappointed me in any way. Luxurious room, clean and friendly staffs. My friend took me across the road for a taste of the ox-tail soup, definitely one of the best I have tasted (unfortunately I just could not remember the name)

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Jakarta
1 review
4 of 5 stars Reviewed 3 days ago NEW

All are excellent but need more attention to cleanliness regarding pest control. because it has great effects on food and material hygienes. the service is excellent and the food is outstandingly well prepared.

Review collected in partnership with shangri-la.com

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Paris van Java
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

Large building yard was spacious add value hotel that is already Top. Beautiful interior, excellent service adds to stand for guests. If we are invited guests to the business lobby, spacious and luxurious lobby, wow..its as show who is invited.Our business will definitely huge success.

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Hong Kong, China
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Had a pleasant stay at Shangri-La Surabaya. The hotel has been around for quite a long time and the property does show signs of age. Certainly needs a good renovation. Regardless, the service was excellent, staffs were helpful and attentive. Excellent location. Will stay there again next time I visit Surabaya.

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Jakarta, Indonesia
1 review
5 of 5 stars Reviewed 2 weeks ago

It was a very classic space to stay, comfort and the best hospitality in town. and they have great Breakfast Buffet down there! amazing Japanese food and also Indonesian food would be my favourite so far...

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Luzern
Top Contributor
79 reviews 79 reviews
32 hotel reviews
60 helpful votes 60 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I already was here two years ago and was more or less satisfied. The service level is in general good, the pool area very nice and the rooms and hotel ok, while there is a need for refurbishment. But there are things which make me not further stay here: 1) I had my room on the17th floor. One day, i... More 

Was this review helpful? Yes 1
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear ElmarBacher, We are sorry for the inconvenience you experienced during your stay at Shangri-La Hotel, Surabaya. We thank you for your feedback and we have taken your notes and observation for our improvement in the future. A representative of our hotel will contact you soon. Warm Regards, Martin Brenner Shangri-La Hotel, Surabaya More 

Singapore
1 review
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed April 16, 2015

The GM of the hotel is totally inaccessible. Requests to see him denied for 24 hours. Staff even lied he was not in when he was. Receptionists and duty manager all poorly trained. Duty manager lacks people's skill and shocking attitudes. Explained to guests that she was the duty manager and will deal with complaints when the complain is actually... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 15
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Mr Aw, As explained in my email to you I am very sorry for the inconvenience caused.  Please feel free to contact me again should you have anything else to discuss. Warm Regards, Martin Brenner General Manager Shangri-La Hotel, Surabaya More 

Kansas City, Missouri
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 16, 2015

Stayed in the hotel for a three night four day period. The lasting impression I will have of this hotel is the helpfulness and friendly attitude of all the staff. They really made you feel welcome. Had a minor incident where the services that was included in my reservation was misstated to me at checkin - I pointed the issue... More 

Was this review helpful? Yes
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear MWes08, Thank you for taking the time reviewing us during your stay at Shangri-La Hotel, Surabaya. We are glad to hear the service that our staffs provided has made your stay an enjoyable one. We hope we can continue giving a memorable experience for your next visit. Warm Regards, Martin Brenner General Manager More 

Jakarta, Indonesia
1 review
5 of 5 stars Reviewed April 14, 2015

This excellent service level must be maintained and Shangri-La Management team should not be complacent. The facilities provided by Shangri-La Hotel are good, for example, the swimming pool, the restaurant, the sauna and spa corner, barber shop, meeting rooms, lounge, toilets, etc. Also, the hospitality given to me is so warm and polite, especially given by Jacqueline and Monica at... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear oktanu_riyanto, Thank you for your rave review of Shangri-La Hotel, Surabaya. We are ecstatic to hear about your experience staying here. I will pass your compliments to our colleagues at reception desk. We are looking forward to welcome you again! Warm Regards, Martin Brenner General Manager Shangri-La Hotel, Surabaya More 

Jakarta Barat
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 4, 2015

The location is very good, located in the heart of surabaya CBD. The building site looks quite old and renovations may need to be done. Especially in the room's bathroom where the shower wasn't working properly, the temperature and the water flow were out of control. The breakfast at the Jamoo restaurant wasn't that great, it really fell under my... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Resa H, Thank you for giving us your review and feedback during your stay at Shangri-La Hotel, Surabaya. We are sorry to hear that your did not enjoy your stay with us. We will look into the problems arise during your stay to ensure it won't happen again during your next visit. It is unfortunate that our staff could... More 

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