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All 75 Surabaya hotels

Shangri-La Hotel Surabaya

5.0 of 5 Hotel   |   Jl. May. Jend.Sungkono 120, Surabaya 60256, Indonesia
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Ranked #5 of 75 Hotels in Surabaya
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
Anjo P Oudega, The Netherlands
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289 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oudega, The Netherlands
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I stayed 2 nights in the hotel and the rooms are comfortable. The AC works good as well as the Wifi connection. I had my dinner in two of the seven restaurants. Jamoo and the Italian restaurant. The pizza was very good. Also breakfast is very good. The lobby in the hotel is a good place to relax. Suzan was... More

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Namur, Belgium
Top Contributor
54 reviews 54 reviews
30 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was my second stay in Surabaya, first was in 1994 on business trip. At that time I founded the hotel very comfortable and excellent for business trip, with many restaurant, rest pool and wellness center, quiet and beautiful lobby, attractive and good bar at the 'desperados'... This time was for our Honeymoon, we spent 4 weeks in Indonesia with... More

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Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear rudygvb24, Thank you for sharing your experience at Shangri-La Hotel, Surabaya. It's a pleasure to welcome you back again during your second trip at Surabaya, we hope you enjoyed the cake and bouquet we have provided for you :). We are glad to hear that our service marks a great start of your honeymoon. We hope you have a... More

Scottsdale
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 2 weeks ago

As usual, I was warmly greeted by the hotel front desk staff. Room was usual - musty smell upon entering, but clean overall. Bathroom is dated with old fixtures that look like they are 20 years old. Electrical outlets are not near the bed side table and except for the outlet at the desk, all are the Hong Kong large... More

Review collected in partnership with shangri-la.com

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Lille
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Nice hotel for business and familily a lot of persons to say hello in the lobby, but accomodation are quite hold and the housekeeping is a disaster (women hair in my shower, asked to be cleaned but still there after 2 days and 2 persons informed....

Review collected in partnership with shangri-la.com

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Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Yann B, Thank you for sharing with us your experience during your stay at Shangri-La Hotel, Surabaya. We thank you for your kind feedback and will take this to further improve our service. Have a wonderful day and we hope to see you again back soon! Warm Regards, Martin Brenner General Manager Shangri-La Hotel, Surabaya More

Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

I stayed here during my timber factory visit to Surabaya .. On the first night I was allotted a room just below the club lounge- there was too much of noise. After bringing it up to the guest relations notice, room was changed. Hotel staff went out of their way to make my stay enjoyable.

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Holten
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Coming here for more than 15 years,always deels good, excellent staff and super friendly specially if use the horizon floor than get to enjoy even more. Rooms are same but easy if want to have meetings at the hotel. Spa is also super with one big, big minus is that if use the sauna, they have a television on, so... More

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Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear jan-wout, Thank you for sharing with us your review of your stay at Shangri-La Hotel, Surabaya. We are glad to hear that even after 15 years, our service has always made your stay pleasant. We thank you for your continuous patron, and we hope to see you soon again! Warm Regards, Martin Brenner General Manager Shangri-La Hotel, Surabaya More

Dickson, TN
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Service was impeccable, food was awesome, and security was great. This is definitely a luxury hotel. Had a wonderful dinner outside under the overhang during a rainstorm. A highlight of my two week, four country, first time on the continent trip to Asia.

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Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear TimHolmes, Thank you for taking the time and sharing with us your experience staying at Shangri-La Hotel, Surabaya. We are glad to hear that your stay with us marks a great start of your trip. Have a safe journey and we look forward to welcome you back again soon! Warm Regards, Martin Brenner General Manager Shangri-La Hotel, Surabaya More

Jakarta, Indonesia
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Have stayed there several times.. Always for business! I do not believe I would be going there with the family for a relaxing weekend... Location is good, close to a mall and several restaurant options within a 15 min drive. In house Restaurants are not bad at all especially the Italian on the lobby floor. Good wine and food options... More

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Dehradun, India
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have been staying at Shangrila for last six months. It the best place I have been lately. Every thing is marvellous, food, rooms, guest values etc. the restraurents are clean. swimming pool area is quite good considering you can enjoy your meals while having a swimming pool view. Desperado bar is quite a good place for evenings.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

After travelling around North Sulawesi and diving on Bunaken Island I always have a stopover here for a few days. I have stayed in Horizon rooms and Standard rooms both are very good, the Horizon rooms have a private lounge where you can have breakfast and afternoon drinks and snacks, the pool area is very relaxing and the service provided... More

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Additional Information about Shangri-La Hotel Surabaya

Address: Jl. May. Jend.Sungkono 120, Surabaya 60256, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Surabaya 5*
Number of rooms: 383
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Also Known As:
Shangri La Surabaya
Surabaya Shangri La
Shangri-La Hotel Surabaya Java

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