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All 74 Surabaya hotels

Shangri-La Hotel Surabaya

5.0 of 5 Hotel   |   Jl. May. Jend.Sungkono 120, Surabaya 60256, Indonesia
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Ranked #3 of 74 Hotels in Surabaya
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Anton S
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261 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
21 reviews 21 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Staying one night as complimentary gift on my best friend wedding party, well what can i say if this hotel bed make me sleep in 5minutes for insomnia like me, interior look older with javanese style but management service in hospitality at their best, providing a press reader apps for downloading newspaper and magz on tablet as as complimentary gift... More

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Jakarta, Indonesia
1 review
1 of 5 stars Reviewed 4 days ago NEW

Horrible unhelpful reception guys, old repainted bathroom, low quality and peeled off. The bellboy are very helpful, the location is good but i would prefer staying at the other hotel nearby which offer much better service than this

Review collected in partnership with shangri-la.com

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Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Budiman T, Thank you for leaving us your feedback during your stay at Shangri-La Hotel, Surabaya. I am sorry to know that you did not enjoy your stay. It would be really helpful to us if you can contact me at martin.brenner@shangri-la.com and let me know the details of your stay so that we can look into this matter.... More

Jakarta
1 review
1 of 5 stars Reviewed 6 days ago NEW

When you book an online stay, ensure that your room is ready at least 1 day before you come, or you will become neglected. Furthermore you have paid the rent but it seems like your money is just being used for their own needs only. The suite's lighting has a problem. When you ask for something, you have to ask... More

Review collected in partnership with shangri-la.com

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Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Shenny H, Thank you for leaving us your review of Shangri-La Hotel, Surabaya It concerns me to hear that you are not satisfied with our staff and service. Please let me know about your detailed experience by emailing martin.brenner@shangri-la.com. I look forward hearing from you soon. Warm Regards, Martin Brenner General Manager Shangri-La Hotel, Surabaya More

Jakarta, Indonesia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

The Shangri La is exactly as described, a 2nd home. I Know where eveyrthing is and everone knows how ands what I like, the service is impecable as are the facilities. I love staying there and the staff are more like family than people doing a job. Love the place

Review collected in partnership with shangri-la.com

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Melbourne
Contributor
17 reviews 17 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

What was the best hotel in Surabaya is falling down in room quality and its looking very tired outside the public spaces. the bathrooms are deplorable , bedding is good and the public areas are excellent but the owner needs to send some money on his rooms as the other hotels in Surabaya are much better

Review collected in partnership with shangri-la.com

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Palembang
1 review
4 of 5 stars Reviewed 1 week ago

Good hotel in service & facilities. The wifi so excellent, the health club id good, the menu so variatif and delicious, close to center of Surabaya city & other recreation place. Recommended hotel in Surabaya.

Review collected in partnership with shangri-la.com

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Singapore, Singapore
Top Contributor
104 reviews 104 reviews
27 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed 1 week ago

I do not recall writing a second review of any establishment that I have visited or stayed in but decided that I will make this and exception. I guess that the title of this review says it all. So, what has Shangri-La in Surabaya done to deserve this. It is always all about people. In many of my travels, I... More

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Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Colin L, Thank you for your continuous support. We are excited to hear that the service that our staff provided has made your stay a memorable one. We are, indeed, very proud of our staff that has made a significant impact on your every stay with us. Thank you and we certainly hope to see you again, soon! Warm... More

Jakarta, Indonesia
Senior Contributor
41 reviews 41 reviews
24 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It was my second trip to this hotel, the first one was back a few months back. Overall experience was good. The room was good but not excellent, the food was nice, the staffs were quite friendly. Shangri-La is good when yoy have a car that can take you every where in Surabaya. However, my preferred hotel is hotel that... More

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Balikpapan
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Just stayed 2 nights in Executive (non-Club) room Everything was good to very good. One surprising aspect was that room really needed a good dusting of horizontal surfaces. Any other failing was minor (yes, it's a bit dated and would probably benefit from some updating) and was eclipsed by truly exceptional performance of staff. Staff were warm, friendly, efficient and... More

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Jogja
1 review
4 of 5 stars Reviewed 3 weeks ago

it was awesome experience to stay at the hotel . very comfortable to take a rest, the service is very good, so many choices for breakfast, good location, friendly staff...absolutely will comeback here for more

Review collected in partnership with Raja Kamar

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Additional Information about Shangri-La Hotel Surabaya

Address: Jl. May. Jend.Sungkono 120, Surabaya 60256, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Surabaya 5*
Number of rooms: 383
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TripAdvisor is proud to partner with Booking.com, Hotels.com, Shangri-La Hotels and Resorts, Expedia, Travelocity, Priceline, Agoda, Venere, Orbitz, Odigeo, Tingo and Jetsetter so you can book your Shangri-La Hotel Surabaya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Surabaya
Surabaya Shangri La
Shangri-La Hotel Surabaya Java

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