We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 67 Surabaya hotels

Shangri-La Hotel Surabaya

5.0 of 5 Hotel   |   Jl. May. Jend.Sungkono 120, Surabaya 60256, Indonesia
Hotel website
Hotel deals
Hotel amenities
Special Offer
Spa Indulgence
Save Saved
You added Shangri-La Hotel Surabaya to your Saves list
Shangri-La Hotel Surabaya
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
86%
Ranked #4 of 67 hotels in Surabaya
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 2 weeks ago
Hari M Malang, Indonesia
Write a Review

186 people have reviewed this hotel

Traveler rating
    99
    60
    20
    5
    2
See reviews for
16
16
16
117
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Jakarta
1 review
2 of 5 stars Reviewed 1 week ago

I actually very rarely give negative comment/s after staying in hotels anywhere. I've stayed start from extra low cost hotel until 5 plus hotel worldwide, but today experience push me to express my disappointment to services of "House Keeping" 5-Star Shangrila Surabaya. I used to stay 06-08 April 2014...this morning I am departed from my room 06.30 AM to work,... More

Was this review helpful? Yes
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Situmeang, Thank you for sharing your feedback during your recent stay at Shangri-La Hotel, Surabaya. We are sorry to hear that you are not satisfied with our service during your stay. Please contact me with your contact details at martin.brenner@shangri-la.com so that I can investigate this matter further. We appreciate your feedback and are looking forward to welcoming you... More

Malang, Indonesia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

It just my bad day, the valet lost track of my car , we ended up waiting for 30 minutes. We booked the hotel for 1.6 mil and no breakfast ?!?? We ended up late on our event. + the room is beautiful, the buffet was great It just i gave them 3 stars for not giving me any complementary... More

Was this review helpful? Yes 1
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Hari M, Thank you for sharing your feedback during your recent stay with us. I am sorry that you did not have a pleasant experience with our valet service. Rest assured that we have taken note of your feedback and we will use it to further improve our service. We hope to welcome you back again soon! Warm Regards,... More

Saffron Walden
Top Contributor
70 reviews 70 reviews
24 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The ambience, created by the overall décor, facilities and, most importantly, the welcoming & friendly staff is second to none. The rooms are comfortable and well appointed, with a good WiFi connection. The only negative is the "controllability" of the a/c and the showers that shed water onto the bathroom floor no matter how you try to prevent it. Will... More

Was this review helpful? Yes 1
Singapore, Singapore
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 4 weeks ago

Very nice hospitality, warm reception by hotel staff. The variety of restaurants in-house is good (Chinese, Texan, Italian, Local delights, Japanese ..). Good network quality for wireless. Variety of international TV channels and movie channels in place. The gym is good with individual TV for each equipment.

Was this review helpful? Yes
Bognor Regis, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 4 weeks ago

You won't find a better hotel in the city with regards to western standards, food, and amenities. Being an expatriate living in Surabaya, I visit the Jamoo restaurant often because I find the food to be the best in the city. It's a large buffet style lunch or dinner that has well prepared local dishes as well as imported and... More

Review collected in partnership with Shangri La Hotels

Was this review helpful? Yes
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear sonictravels, Thank you for sharing your experience during your stay with us. We are happy to hear that you enjoyed our food in Jamoo Restaurant and our health club facilities. For the motorcycle parking spot, you will be pleased to know that we now have a dedicated secured parking area for guest motorcycle. We look forward to welcoming you... More

Jakarta, Indonesia
1 review
3 of 5 stars Reviewed March 12, 2014

This is my first stay at the Shagrila Surabaya. Even though I frequently go to Sby for business, i usually stay at a different 5 star hotel. The service was good, check in was fast and efficient. The room was a disspointment. Even though it was not modern by current standards, but was still a well designed room. However, there... More

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Los Angeles, California
Senior Reviewer
7 reviews 7 reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed March 7, 2014

This is your typical high-end business hotel chain in Asia. It's nice, glamorous, and expensively designed, but somehow lack of local taste. But you can really complain with the breakfast buffet that they provide. A top-notch omelet bar, with selection of fresh veggies and salmon sashimi. You get what you pay, which is my opinion is fair exchange with this... More

Was this review helpful? Yes
Jakarta, Indonesia
1 review
5 of 5 stars Reviewed February 28, 2014

I don't usually like chain hotels, and was very happily surprised by this one, which combined efficiency with a beautiful setting. The staff in every department were not only very helpful, but seemed genuine about service. Unfortunately I became unwell there, but the hotel nurse and visiting doctor were in my room in a very short time, and not long... More

Was this review helpful? Yes
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear neleh2014, Thank you for giving us your review during your stay at Shangri-La Hotel, Surabaya. It is unfortunate that you are feeling unwell while you were here, but we are glad to hear that our staff took the utmost care of you. We thank you for your feedback and we hope to welcome you back again, soon! Warm Regards,... More

Maroochydore, Australia
Contributor
16 reviews 16 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 18, 2014

Travelling in Asia is great fun and trying the lov=cal cuisine from Warungs always throughs up some memeorable experiences. It was soooooooooo nice to get to my favourite hotel in Surabaya and go to the Italian restaurant for a beautiful meal. Staff are really attentive but not smothering. Food was beautifully prepared and wine choices really good. I am usually... More

Was this review helpful? Yes
Kolkata (Calcutta), India
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed February 12, 2014

It was my first trip to Indonesia, I went first Jakarta then Jakarta to Surabaya. I stayed first time in Shangri-La Surabaya. stay with shang was really very impressive I enjoyed lot my stay there. they have excellent room, gym, swimming pool, puff, lounge etc..... location is also very nice you can easily access everything from there.

Was this review helpful? Yes

Been to Shangri-La Hotel Surabaya? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shangri-La Hotel Surabaya

Also Known As:
Shangri La Surabaya
Surabaya Shangri La
Shangri-La Hotel Surabaya Java
Address: Jl. May. Jend.Sungkono 120, Surabaya 60256, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Surabaya
#4 Luxury Hotel in Surabaya
#5 Family Hotel in Surabaya
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Surabaya 5*
Official Description (provided by the hotel):
Shangri-La Hotel, Surabaya is situated in the western area of Surabaya adjacent to with exclusive neighbourhoods and across to the most luxurious shopping mall in the city. This five- star hotel is known for its secure, premier location and resort-like feel with lush tropical greenery and generous outdoor space abound. Being one of the premier Surabaya hotels, guests can easily access numerous golf courses, the city centre business district and the nearby international airport. The award- winning five-star deluxe hotel offers 383 guest rooms and suites, each ideally suited for travellers looking to experience Indonesia from a position of pure graceOur Horizon Club rooms offer the city’s best business services and added personal attention, with the Horizon Club Lounge providing around-the-clock beverage service along with immediate attention to your most critical needs. All rooms contain a deluxe plasma television, DVD entertainment system, and complimentary broadband Internet access.Along with fully-equipped meeting and conference facilities, the hotel also offers 7 excellent restaurants and bars, along with top-end spa and fitness resources. Step into a world of relaxation at the hotel spa for a rejuvenating treatment, get a great workout in the fitness centre or relax beside the pool after a busy day of sightseeing or business meetings. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Agoda, Orbitz, Booking.com, Travelocity, Hotels.com, Tingo, Priceline, HotelTravel.com, HotelsClick, TripOnline SA, Venere, Otel and Jetsetter so you can book your Shangri-La Hotel Surabaya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Shangri-La Hotel Surabaya, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.