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Shangri-La Hotel Surabaya

Certificate of Excellence
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Jl. May. Jend.Sungkono 120, Surabaya 60256, Indonesia
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1 room 1 guest
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Shangri-La Hotel Surabaya
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392 Reviews from our TripAdvisor Community

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Traveler rating
    203
    132
    36
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    9
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53
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231
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (392)
  • Mar-May only
    (85)
  • Jun-Aug only
    (126)
  • Sep-Nov only
    (92)
  • Dec-Feb only
    (89)
All months
Montreux, Switzerland
1 review
5 of 5 stars Reviewed yesterday NEW

I did not stay in the hotel, I just went to the Italian Restaurant (PORTOFINO) for a special reunion with a friend. The food was very well prepared and from the sparkling wine then to starter and main course were just amazing! We even got a complimentary dessert! But what made it feel more perfect and flawless for us was... More 

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Paris van Java
Level Contributor
28 reviews
9 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

Has repeatedly I stay here,maybe five times,and now for 1 week. Why is it so often?because of see the building alone is interested, let alone a large yard. The first service in the front office is quite satisfactory,especially with its refreshing welcome drink. Personal friendly and sincere always ready at any place, restaurant breakfast and others.

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Jakarta, Indonesia
1 review
4 of 5 stars Reviewed 6 days ago NEW

Thank you for the warm welcome and upgrade to Horizon Deluxe room by Ms. Choo - DOSM. The lounge is so nice. The view are great and the bathroom amenities are super. Breakfast at Jamoo have a lot of variety but not too good quality. On 2nd day, I prefer to have breakfast at Horizon Lounge and the quality are... More 

Review collected in partnership with shangri-la.com

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Australia
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

From the moment I walk in this hotel I feel relaxed and welcome. Great service Wonderful atmosphere and beautiful lobby lounge with views to pool and gardens Modern shopping centre opposite . Free shuttle to the shopping centre or you can walk if its not too hot outside. Chi spa is worth the experience Good vegetarian selection at the Chinese... More 

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Cepu, Indonesia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

old classy hotel with luxury interior n excellence service in the lobby and receptionist area, next morning we really enjoy fine breakfast at jamo restaurant n the swimming pool area.. Room is big enough for deluxe type, clean bathroom with bathtub. We surely will stay in this hotel on another trip to surabaya.. Thanks Shangrila!

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Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

if you have more budget and looking for the best hotel in Surabaya... the answer is Shangrilla, the place, the room, the scenery and the ballroom all is the best... the food at Jamoo for breakfast is magnificent... the swimming pool so nice and the biggest in Surabaya

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Jakarta, Indonesia
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This restaurant has been existing in Surabaya for years. The hotel itself is luxurious. Our stay in Shangrilla is very enjoyable. My kids enjoy the swimming pool and the buffet at Jamoo. Service is excellent too!

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Sydney, Australia
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed as a couple in July/ August 2015 on two occasions. Both stays were in a Horizon Club Executive room. The first room 1209 was really below 5 star standard apparently the hotel was having trouble with the boiler and on 2 mornings out of 4 we did not have hot water. The maintenance staff were called 3 times.... More 

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Bogor, Indonesia
1 review
3 of 5 stars Reviewed 2 weeks ago

Location is good, but need to improve service quality. I am seldom to stay at this hotel, but most of my bosses prefer to stay here. Having said that, there must be somthing good in this hotel, in which I have not experienced it yet. As mentioned earlier, it might because I am very seldom to stay at this hotel.... More 

Review collected in partnership with shangri-la.com

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Singapore, Singapore
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed in Shangri-La for 2 nights while attending a friend's engagement party. I loved the Javanese-styled designs and its close proximity to the airport (about 20-30 minutes away by car). The hotel may look a little tired but I didn't have any trouble sleeping while I was there. Even though there was a little miscommunication in the check-out time... More 

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Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Juliana K, Thank you for your review during your recent stay at Shangri-La Hotel, Surabaya. We are glad to hear that you loved our design. Our hotel design and furniture incorporated the traditional influence by Indonesian culture. We are looking forward to welcome you again in the near future! Warm Regards, Martin Brenner General Manager Shangri-La Hotel, Surabaya More 

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