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Shangri-La Hotel Surabaya

#5 of 108 Hotels in Surabaya
Certificate of Excellence
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Jl. May. Jend.Sungkono 120, Surabaya 60256, Indonesia
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Shangri-La Hotel Surabaya
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463 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

I want to thank you so much To F&B Director Mr Roberto & Portofino Team for all of your help coordinating my propose ! Everything went amazingly well that day and I cannot express how appreciative we are for everything that you guys did for us! & was perfect! The food, the décor, the ambience and staff couldn’t have been... More 

Helpful?
Thank hairulf2015
Tienen
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Top hotel : nice spacious rooms, perfectly situated, close to city centre and 300m from mall,, excellent gym, super & quick service, room service very good & value for money, breakfast one of the best, lunch same,,, Night club Desperado's expensive but again well served !!! Looking fwd to return !!!

Helpful?
Thank bartboeykens
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear bartboeykens, We are delighted that you enjoyed our hospitality and appreciate your kind review about our service and facilities. We look forward to welcoming you back again soon. Warm Regards, Martin Brenner General Manager More 

surabaya
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We've been invited by a dear friend to a wedding reception. Let me comment about the foods and services. Great choices of expensive foods by the wedding host, the variation also excellent. The combination platter and bird's nest soup was delicious. Tiger prawn was good But the tenderloin beef was just below average. The salmon dish was also ok. But....again..the... More 

Helpful?
Thank eljees
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear eljees, Thank you for your constructive feedback you have shared during your visit to Shangri-La Hotel, Surabaya. We have passed your comments to our culinary team for our improvement. We are looking forward to welcoming you back again soon. Warm Regards, Martin Brenner General Manager More 

Singapore
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

A bit old fashioned hotel, and definitely not the best Shangri La I've been to. My short stay was a series of bad surprises : 1. Room temperature : the A/C was probably working at full steam and room temperature was about 15 degrees, even when I turned it off, cold air was still blowing. I had to leave the... More 

Helpful?
Thank Ka M
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Ka M, Thank you for sharing your feedback during your stay at Shangri-La Hotel, Surabaya. We are very sorry that your experience at our hotel fell short of your expectations. We value our guests' feedback and will use your observations to improve our service and performance. We hope we will have another chance to recover your impression of the... More 

Dusseldorf, Germany
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Several times we stayed here over the last 5 years and it has been the no1 spot if it comes to accommodation in Surabaya. The rooms look old & the buffet lost also on quality/selection. We took the horizon club level but it was not worth the money. Next to me it will be a different place unfortunately:(

Helpful?
Thank TheRealMrWarung
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear TheRealMrWarung, Thank you for sharing your feedback during your stay at Shangri-La Hotel, Surabaya. We are very sorry that your experience at our hotel fell short of your expectations. We value our guests and will look into the areas you have mentioned to see how we can improve. I would appreciate if you can contact me directly at martin.brenner@shangri-la.com... More 

Kuala Lumpur, Malaysia
1 review
4 of 5 stars Reviewed 4 weeks ago

Very good hotel with good atmosphere ( very cooling) with good buffet breakfast and lunch. The gym and swimming pool is very good. Room is very cooling and comfortable. People are very polite and friendly . The meeting room are very conducive

Review collected in partnership with shangri-la.com

Helpful?
Thank w0ngts
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear w0ngts. Thank you for your time in sharing this review, we are delighted that you enjoyed your stay with us and appreciate your compliments about our buffet, gym and staff. We appreciate your time in sharing this review and look forward to welcoming you back again soon. Warm Regards, Martin Brenner General Manager More 

Jakarta, Indonesia
Level Contributor
57 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

This is modern mixed traditional hotel, all service are good, room clean, staff very friendly and quick service.... 👍🏼 having a nice outdoor swimming pool. the environment are good maintenance. the location is strategic near to everywhere.

Helpful?
Thank Prinszn11
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Prinszn11, Thank you for sharing this review with us on TripAdvisor, we are glad that you had a wonderful experience during your stay with us. We appreciate your compliments about our associates and facilities. We look forward to welcoming you back again soon. Warm Regards, Martin Brenner General Manager More 

2 reviews
3 of 5 stars Reviewed 4 weeks ago via mobile

All in all a nice Shangri La hotel. I just came from a pleasant stay in Shangri La in Ningbo - I must say the China version was in a higher standard. Restaurant is good as usual. No complaints. There is a lot of other interesting hotels in Surabaya - Maybe I'll try another next time. /Rasmus

Helpful?
Thank Rasmus B
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Rasmus B, Thank you for posting your review during your stay with us. We are glad you had an overall nice experience staying with us. We hope to welcome you back again soon. Warm Regards, Martin Brenner General Manager More 

Level Contributor
7 reviews
4 of 5 stars Reviewed 4 weeks ago

Mostly i go to the Japanese Restaurant Nishimura or The Italian Restaurant Portofino.. The food and service in both places are good. A little pricey just like other restaurants which are located in hotels.. Other than that we are satisfied and frequently come back for dinner..

Helpful?
Thank Karina D
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Karina D, Thank you for posting this review on TripAdvisor. We are glad to hear you enjoyed our food selections at Portofino and Nishimura. We are looking forward to welcome you back again. Warm Regards, Martin Brenner General Manager More 

2 reviews
3 of 5 stars Reviewed 4 weeks ago via mobile

I am staying at the Hotel,room 411. So at the lobby bar, i ordered a thai style vegetable curry, after the rec. of the staff.And guess what i get, indian curry with papad, pickle & yogurt. And they said this is what thai vegetable is!Please ask the chef to learn the basics! Though the staff & chef have been very... More 

Helpful?
Thank henna w
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear henna w, Thank you for sharing this review on TripAdvisor. It was nice meeting you yesterday and I would like to apologize for the inconvenience caused. Corrective measures have been taken to ensure that similar incidents will not recur in the future. We appreciate your honest feedback and look forward of welcoming you back once again. Warm Regards, Martin... More 

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