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All 74 Surabaya hotels

Shangri-La Hotel Surabaya

5.0 of 5 Hotel   |   Jl. May. Jend.Sungkono 120, Surabaya 60256, Indonesia
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Ranked #3 of 74 hotels in Surabaya
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed today
Airfand Jakarta, Indonesia
  • Reviews (237)
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237 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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English first
Jakarta, Indonesia
1 review
4 of 5 stars Reviewed today NEW

I stayed at Shagrilla Hotel whenever I visit to Surabaya, mainly for business purpose. The rooms are great, the facilities are top class, the food and restaurant are excellent (I love their US Angus Sirloin). I have tried their fitness facilities and it was very good. They have their instructor ready to help you. Very recommended hotel. Oh, the most... More

Review collected in partnership with shangri-la.com

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Bangkok, Thailand
Top Contributor
59 reviews 59 reviews
22 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed 3 nights at this very nice hotel. Especially the service in the club lounge was both efficient and friendly. Concierge was helpful with business contacts and took me around. The night club "Desperado" on first floor had first class live music.

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Hong Kong, China
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

I was only in the hotel for 5 hours during a recent business trip. Those 5 hours meant an hour of in room dining (rooms service) and four hours of sleep. The service from check-in to check-out was top class. Although I have only seen 4 staff in these 5 hours, all four of them were very friendly and helpful.... More

Review collected in partnership with shangri-la.com

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Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear QuickTravelJournal, Thank you for reviewing during your recent stay with us. We are glad to hear that, even during your 5 hours stay, our staff has made an impact on you. We certainly hope you can stay longer next time and we hope to welcome you again soon! Warm Regards, Martin Brenner General Manager Shangri-La Hotel, Surabaya More

Senior Contributor
41 reviews 41 reviews
24 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel for my friend's wedding. The Shangrila hotel is the number 1 wedding hall destination for the residents of Surabaya, however the hotel and rooms have been in the same shape since forever (aka the hotel is old and there are no new renovations). Even though the rooms are old, they are thankfully not scary or... More

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Banjarmasin, Kalimantan Selatan, Indonesia
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My staying in Shangri-la was delightful. The staffs were friendly and helpful. The room was clean and worth every penny you spent there. I definitely love their cakes! The chocolate one was too good to be true!! I'd definitely come back to get their chocolate cake again.

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2 reviews
5 of 5 stars Reviewed 3 weeks ago

The staffs of restaurant,they are very friendly and kind to offer me their recommended food.. Room cleaness,is good.. Parking area is not really good because of outdoor. The lobby is big and clean Its very comfortable five star hotel in surabaya

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Surabaya, Indonesia
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Shangri-La hotel is one of the best five stars hotels in Surabaya. The hotel is located on the center of West Surabaya, not too far from many well-known shopping malls and it is easy to find many small restaurants.The lobby is large. The receptionists, porters, housekeeping staff, waiters/waitresses at the Jamoo restaurant were all very helpful and friendly. Our room... More

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Singapore, Singapore
14 reviews 14 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

The service at the Shangri La in Surabaya real makes the difference. Checking-in or out, in restaurants or room service the attention is just unbeatable. The outdoor pool is of great standard, good tennis courts and good fitness area. The bathroom will soon need a good renovation and this is the only remark I have. Another big plus is the... More

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Senior Contributor
26 reviews 26 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

As a frequent visitors to many hotels in Surabaya, it is a shock how this hotel is not number 1. This hotel has the most luxurious rooms and lobbies anyone visiting Surabaya can ask for. Don't get me started on the Buffet at Jamoo. Easily the best buffet in Surabaya. Love the place, food and nuance there.

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Paris, France
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We spent 4 nights at the shangri-la Surabaya, and it was all perfect. The beds are super comfortable, the room is always 100% clean, our friends had booked us rooms at the horizon club so we got free food on the 12th floor around lunch and between 6pm and 8 something. They would bring you drinks as well since we... More

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Additional Information about Shangri-La Hotel Surabaya

Address: Jl. May. Jend.Sungkono 120, Surabaya 60256, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Surabaya 5*
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Also Known As:
Shangri La Surabaya
Surabaya Shangri La
Shangri-La Hotel Surabaya Java

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Hotel & grounds (17)
Business center/function rooms (2)
Dining (5)
Pool/beach area (3)
Bathroom (6)
Room/suite (6)
Other (21)

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Room/suite (6)
Hotel & grounds (4)
Pool/beach area (2)
Dining (5)
Other (1)
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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#3 Spa Hotel in Surabaya #3 Business Hotel in Surabaya #3 Romantic Hotel in Surabaya #3 Luxury Hotel in Surabaya #4 Family Hotel in Surabaya
Hotel Class
Official Description (provided by the hotel)
Shangri-La Hotel, Surabaya is situated in the western area of Surabaya adjacent to with exclusive neighbourhoods and across to the most luxurious shopping mall in the city. This five- star hotel is known for its secure, premier location and resort-like feel with lush tropical greenery and generous outdoor space abound. Being one of the premier Surabaya hotels, guests can easily access numerous golf courses, the city centre business district and the nearby international airport. The award- winning five-star deluxe hotel offers 383 guest rooms and suites, each ideally suited for travellers looking to experience Indonesia from a position of pure graceOur Horizon Club rooms offer the city’s best business services and added personal attention, with the Horizon Club Lounge providing around-the-clock beverage service along with immediate attention to your most critical needs. All rooms contain a deluxe plasma television, DVD entertainment system, and complimentary broadband Internet access.Along with fully-equipped meeting and conference facilities, the hotel also offers 7 excellent restaurants and bars, along with top-end spa and fitness resources. Step into a world of relaxation at the hotel spa for a rejuvenating treatment, get a great workout in the fitness centre or relax beside the pool after a busy day of sightseeing or business meetings. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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