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Shangri-La Hotel Surabaya

Certificate of Excellence
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Jl. May. Jend.Sungkono 120, Surabaya 60256, Indonesia
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Shangri-La Hotel Surabaya
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Shangri-La Hotel Surabaya
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334 reviews from our community

Traveler rating
    175
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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    (334)
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Singapore
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

The GM of the hotel is totally inaccessible. Requests to see him denied for 24 hours. Staff even lied he was not in when he was. Receptionists and duty manager all poorly trained. Duty manager lacks people's skill and shocking attitudes. Explained to guests that she was the duty manager and will deal with complaints when the complain is actually... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Mr Aw, As explained in my email to you I am very sorry for the inconvenience caused.  Please feel free to contact me again should you have anything else to discuss. Warm Regards, Martin Brenner General Manager Shangri-La Hotel, Surabaya More 

Kansas City, Missouri
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed in the hotel for a three night four day period. The lasting impression I will have of this hotel is the helpfulness and friendly attitude of all the staff. They really made you feel welcome. Had a minor incident where the services that was included in my reservation was misstated to me at checkin - I pointed the issue... More 

Was this review helpful? Yes
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear MWes08, Thank you for taking the time reviewing us during your stay at Shangri-La Hotel, Surabaya. We are glad to hear the service that our staffs provided has made your stay an enjoyable one. We hope we can continue giving a memorable experience for your next visit. Warm Regards, Martin Brenner General Manager More 

Jakarta, Indonesia
1 review
5 of 5 stars Reviewed 1 week ago

This excellent service level must be maintained and Shangri-La Management team should not be complacent. The facilities provided by Shangri-La Hotel are good, for example, the swimming pool, the restaurant, the sauna and spa corner, barber shop, meeting rooms, lounge, toilets, etc. Also, the hospitality given to me is so warm and polite, especially given by Jacqueline and Monica at... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear oktanu_riyanto, Thank you for your rave review of Shangri-La Hotel, Surabaya. We are ecstatic to hear about your experience staying here. I will pass your compliments to our colleagues at reception desk. We are looking forward to welcome you again! Warm Regards, Martin Brenner General Manager Shangri-La Hotel, Surabaya More 

Jakarta Barat
2 reviews
3 of 5 stars Reviewed 3 weeks ago

The location is very good, located in the heart of surabaya CBD. The building site looks quite old and renovations may need to be done. Especially in the room's bathroom where the shower wasn't working properly, the temperature and the water flow were out of control. The breakfast at the Jamoo restaurant wasn't that great, it really fell under my... More 

Review collected in partnership with shangri-la.com

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Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Resa H, Thank you for giving us your review and feedback during your stay at Shangri-La Hotel, Surabaya. We are sorry to hear that your did not enjoy your stay with us. We will look into the problems arise during your stay to ensure it won't happen again during your next visit. It is unfortunate that our staff could... More 

Senior Contributor
23 reviews 23 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here many times and always value for money. Big spacious foyer with plenty of seating for taking a coffee or informal meetings. Rooms clean and comfortable. Room Service prompt and quite extensive. Several independent restaurant outlets, pricey but top quality. The breakfast buffet is one of the best in Indonesia and that includes Bali and Jakarta. Pool area and... More 

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Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Joe W, Thank you for giving us your honest review during your last stay at Shangri-La Hotel, Surabaya. We are sorry to hear about the small incident you experienced at Jamoo Restaurant. If you could provide me with detailed information about the event, please send it to martin.brenner@shangri-la.com and we'll find out more. We appreciate your feedback and we... More 

Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

great service,clean place ,close to every thing ,10 out of 10,when i come to jakarta i always stay here and it feels like home away from home ,sunday is my favourite day to stay there because we can jog .

Was this review helpful? Yes 2
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

My American friend and I usually booked Club floor rooms for our trip, either for business or leisure. This time we were on a business trip to Surabaya. It was a short trip. We booked Shangri-La hotel Horizon Club Deluxe rooms. As usual, my expectation was high before I arrived at the hotel. Overall rooms were clean with sufficient amenities,... More 

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Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed March 10, 2015 via mobile

I stayed in Shangri-La Hotel Surabaya just for one night, but it was the best hotel I've ever had. Got 7th floor, nice view of Surabaya City. Hot water, nice bathroom, cozy bed. Just perfect! Breakfast was great, buffet style! Recommended!

Was this review helpful? Yes
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Mr_Rudie, Thank you for your recent review during your wonderful stay at Shangri-La Hotel, Surabaya. We are glad to hear that you enjoyed your room and our facilities. We hope to welcome you back again soon! Warm Regards, Martin Brenner General Manager Shangri-La Hotel, Surabaya More 

Jakarta, Indonesia
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed February 27, 2015

What I feel is like going home when I stay in Shangri-La Surabaya Hotel, the friendly and hospitality staffs, the herbal drink that served near the front desk also very friendly and helpful staffs in gym & sauna facilities

Review collected in partnership with shangri-la.com

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Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed February 17, 2015

An excellent hotel well located very popular with business entities and families alike, certainly a five star level. Offers excellent restaurants and other leisure activities. Valet parking works well if you wish to use that facility however there is plenty of onsite parking as well. I have used on many occasions and would highly recommend.

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