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Shangri-La Hotel Surabaya

5.0 of 5 Jl. May. Jend.Sungkono 120, Surabaya 60256, Indonesia
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Certificate of Excellence 2014
Shangri-La Hotel Surabaya
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Shangri-La Hotel Surabaya
Shangri-La Hotel Surabaya
Shangri-La Hotel Surabaya
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314 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
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Kuala Lumpur, Malaysia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed two nights with a group of friends for or vacation. Lovely clean and modern hotel. All staff are so helpful and happily assisted with things I wanted to organise prior to arrival. We were treated to an upgrade. King room was spacious and had everything we needed. Location is brilliant on this hotel. Would definitely return...

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Top Contributor
55 reviews 55 reviews
38 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

In my last trip to Shangrila surabaya, i had indicated that the hotel was only so-so and location was not really good.. All this changed in my latest trip as i found the shuttle service provided by the hotel. Most excellent service as it allowed me to go to SUTOS and Ciputra, no more long walk in exhaust for me!... More 

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Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear DorisChin, Thank you for your positive review during your recent stay at Shangri-La Hotel, Surabaya. We are glad to hear that our shuttle service and staff has made your stay an enjoyable one. We have taken your sound proofing feedback and will use it to further improve our service and facilities. Thank you once again and we hope to... More 

20 reviews 20 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Was staying in 7th fl. We got the city view, nice view in the afternoon too. The swimming pool is nice,,with extra rocks mountain and small fountain,,we love how it refresh our body,,but too bad we found few dead frogs in its bottom,,gross. And in our room (714) if you fully open the water tap in the bathtub,,you will hear... More 

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Basel, Switzerland
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was very delighted to stay the first time at Hotel Shangri-La in Surabaya. I know the style/culture from Shangri-La specially from China. I was satisfied with my stay there. The room was very nice, little bit old but clean and charming. I feel there very comfortable. The bathroom with shower was large and spacious. I enjoyed the breakfast with... More 

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Bali, Indonesia
Top Contributor
86 reviews 86 reviews
11 hotel reviews
112 helpful votes 112 helpful votes
4 of 5 stars Reviewed December 22, 2014

This hotel is located in the center city and shopping mall. very convenient to the place of business and eat at the mall, public transport and taxi easily obtainable in front of the hotel so very helpful at all. rooms and buildings are still the old design is quite unattractive. only have a small pool but we were just on... More 

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Dublin, Ireland
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed December 21, 2014

Stayed at this hotel a number of times on business and have a great experience every time. Beautiful old sytle hotel with superb staff that always go out of their way to help you. There's also a decent bar downstairs called Desperados to keep you ocupied ;-)

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19 reviews 19 reviews
14 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed December 19, 2014

Booked 4 rooms. One pair of rooms was connecting for me and my son. Upon checking into the room, the air con was non-functioning. Moved one floor up to the same room. Evening of the next day, the air conditioning was broken, AGAIN! Technicians were rummaging around in the roofing at 21:30 at night, well past my son's bedtime. They... More 

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Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear CorporateNomad, Thank you for giving us your feedback during your stay at Surabaya. I am sorry to hear that our facilities are not up to your expectation. We try to keep on improving our service and facilities so that our guests can be happy and satisfied during their stay. We have taken your observation as a way to further... More 

Jakarta, Indonesia
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 18, 2014

I love the ambience of this hotel, as long as you stepped in the lobby, you will be greeted by the friendly staffs . Spacious room even, but furniture need to update cos they look a bit tired. Breakfast served was great. Overall I enjoy the stay

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Jakarta, Indonesia
1 review
4 of 5 stars Reviewed December 18, 2014

Shangri la is the a good quality service hotel that I ever had during my trip, and also for all service facilities was serve to me was good as well. The other thing I like Shangri la, every single time I visit the Shangri la I feel like back home.

Review collected in partnership with shangri-la.com

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17 reviews 17 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 17, 2014

I love the ambience of the Shangri la hotels. This one is no exception. Wonderful entrance and lounge lobby. Close to a nice modern Shopping mall. ATMS close by. The breakfast is not quite as good as Shangri la Bangkok in terms of variety. Not enough vegetarian selections for my liking. The Chi spa is good value here And the... More 

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Additional Information about Shangri-La Hotel Surabaya

Address: Jl. May. Jend.Sungkono 120, Surabaya 60256, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Surabaya 5*
Number of rooms: 383
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Also Known As:
Shangri La Surabaya
Surabaya Shangri La
Shangri-La Hotel Surabaya Java
Hotel Style:
#3 Business Hotel in Surabaya
#3 Romantic Hotel in Surabaya
#4 Luxury Hotel in Surabaya
#4 Spa Hotel in Surabaya

112 photos of this hotel

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Hotel & grounds (23)
Bathroom (11)
Room/suite (26)
View from room (1)
Pool/beach area (5)
Dining (7)
Business center/function rooms (2)
Other (19)

Management photos: Courtesy of the property manager

All management photos (18)
Pool/beach area (2)
Room/suite (6)
Hotel & grounds (4)
Dining (5)
Other (1)
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