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All 74 Surabaya hotels

Shangri-La Hotel Surabaya

5.0 of 5 Hotel   |   Jl. May. Jend.Sungkono 120, Surabaya 60256, Indonesia
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87%
Ranked #3 of 74 hotels in Surabaya
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Cor263 Lisse, The Netherlands
  • Reviews (243)
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243 people have reviewed this hotel

Traveler rating
    133
    77
    25
    6
    2
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22
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148
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Lisse, The Netherlands
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

We booked a luxury room what includes a giant bathroom with seperate shower and bathtub, double sink. The restaurant serves a great buffet style breakfast and dinner. The Itialian restaurant has a excellent choice of foodcourt and wine.

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Jakarta, Indonesia
Contributor
16 reviews 16 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

The rooms are a bit old, but the hotel is always nice.the lobby is fine. The garden is huge, hardly found any hotels nowadays with the big garden. The rooms need some maintenance, especially for the bed sheet. The toilet amenities also needs improve

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Denp
Senior Contributor
43 reviews 43 reviews
4 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed yesterday NEW

Good hotel to stay, very well located, good service and comfortable rooms. Plenty of restaurants, with great quality. But the lobby, which I use the most to meet people or just have a coffee with my family, became so noisy. The piano player with the saxofonist play that loud, that it became impossible to have a normal conversation. I think... More

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Kuala Lumpur, Malaysia
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

Room is not new, bathroom is not good condition. Breakfast is same daily for 4 days. Quite far from town centre. Taxi rates vary daily from town to hotel. Staff is ok very polite and nice. No place for foods around this hotel.

Review collected in partnership with shangri-la.com

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Jakarta, Indonesia
1 review
4 of 5 stars Reviewed yesterday NEW

I stayed at Shagrilla Hotel whenever I visit to Surabaya, mainly for business purpose. The rooms are great, the facilities are top class, the food and restaurant are excellent (I love their US Angus Sirloin). I have tried their fitness facilities and it was very good. They have their instructor ready to help you. Very recommended hotel. Oh, the most... More

Review collected in partnership with shangri-la.com

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Bangkok, Thailand
Top Contributor
59 reviews 59 reviews
22 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed 3 nights at this very nice hotel. Especially the service in the club lounge was both efficient and friendly. Concierge was helpful with business contacts and took me around. The night club "Desperado" on first floor had first class live music.

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Hong Kong, China
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

I was only in the hotel for 5 hours during a recent business trip. Those 5 hours meant an hour of in room dining (rooms service) and four hours of sleep. The service from check-in to check-out was top class. Although I have only seen 4 staff in these 5 hours, all four of them were very friendly and helpful.... More

Review collected in partnership with shangri-la.com

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Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear QuickTravelJournal, Thank you for reviewing during your recent stay with us. We are glad to hear that, even during your 5 hours stay, our staff has made an impact on you. We certainly hope you can stay longer next time and we hope to welcome you again soon! Warm Regards, Martin Brenner General Manager Shangri-La Hotel, Surabaya More

Jakarta
Senior Contributor
41 reviews 41 reviews
24 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel for my friend's wedding. The Shangrila hotel is the number 1 wedding hall destination for the residents of Surabaya, however the hotel and rooms have been in the same shape since forever (aka the hotel is old and there are no new renovations). Even though the rooms are old, they are thankfully not scary or... More

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Banjarmasin, Kalimantan Selatan, Indonesia
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My staying in Shangri-la was delightful. The staffs were friendly and helpful. The room was clean and worth every penny you spent there. I definitely love their cakes! The chocolate one was too good to be true!! I'd definitely come back to get their chocolate cake again.

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2 reviews
5 of 5 stars Reviewed 3 weeks ago

The staffs of restaurant,they are very friendly and kind to offer me their recommended food.. Room cleaness,is good.. Parking area is not really good because of outdoor. The lobby is big and clean Its very comfortable five star hotel in surabaya

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Additional Information about Shangri-La Hotel Surabaya

Address: Jl. May. Jend.Sungkono 120, Surabaya 60256, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Surabaya 5*
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Also Known As:
Shangri La Surabaya
Surabaya Shangri La
Shangri-La Hotel Surabaya Java

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#3 Business Hotel in Surabaya #3 Luxury Hotel in Surabaya #3 Romantic Hotel in Surabaya #3 Spa Hotel in Surabaya #4 Family Hotel in Surabaya
Hotel Class
Official Description (provided by the hotel)
Shangri-La Hotel, Surabaya is situated in the western area of Surabaya adjacent to with exclusive neighbourhoods and across to the most luxurious shopping mall in the city. This five- star hotel is known for its secure, premier location and resort-like feel with lush tropical greenery and generous outdoor space abound. Being one of the premier Surabaya hotels, guests can easily access numerous golf courses, the city centre business district and the nearby international airport. The award- winning five-star deluxe hotel offers 383 guest rooms and suites, each ideally suited for travellers looking to experience Indonesia from a position of pure graceOur Horizon Club rooms offer the city’s best business services and added personal attention, with the Horizon Club Lounge providing around-the-clock beverage service along with immediate attention to your most critical needs. All rooms contain a deluxe plasma television, DVD entertainment system, and complimentary broadband Internet access.Along with fully-equipped meeting and conference facilities, the hotel also offers 7 excellent restaurants and bars, along with top-end spa and fitness resources. Step into a world of relaxation at the hotel spa for a rejuvenating treatment, get a great workout in the fitness centre or relax beside the pool after a busy day of sightseeing or business meetings. ... more   less 
Number of rooms
383

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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