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Shangri-La Hotel Surabaya

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Jl. May. Jend.Sungkono 120, Surabaya 60256, Indonesia
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Shangri-La Hotel Surabaya
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353 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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  • Danish first
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  • English first
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  • Indonesian first
  • Italian first
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Vancouver, Canada
Top Contributor
104 reviews 104 reviews
32 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for three nights recently. Overall a enjoyable experience. Very friendly and helpful staff. Clean rooms. Nice poolside experience. Italian restaurant located lobby floor was a pleasant surprise. Breakfast is worth adding to your rate. Only complaint would be that the bathrooms could use updating. Hotel is about 10 years old by the looks of it. Water in the... More 

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Contributor
13 reviews 13 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is the 1st choice for business trip + Close to toll entrance. Reach the airport within 30-45 mins + Room, staff, bath room amenities, tasteful meal served in resto, check in/out are all excellent + Walking distance to Ciputra World mall for more gourmet selection + Care for ur feedback - Variety of dish served as breakfast is... More 

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Japan
Senior Contributor
46 reviews 46 reviews
19 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I was in room 1209 on June 9. It was a business trip and only for a night. Old. That's the overall impression i got. Don't get me wrong. I have nothing against old hotels. I have stayed in a few that become more grand over time. This property just seemed Tired. The room furnishings are dated. There is no... More 

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Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear VSSjp, Thank you for giving us your honest review during your stay at Shangri-La Hotel, Surabaya. I have taken note of your comments and observations, and will use them to improve on our service and facilities. You'll be glad to know that we have planned to do a refurbishment in the near future. We hope to be able to... More 

Kuala Lumpur, Malaysia
Top Contributor
206 reviews 206 reviews
94 hotel reviews
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed 3 weeks ago

You can normally always rely on a Shangrila hotel for quality and service and Shangrila Surabaya is no exception. Excellent service and interior. Always a pleasure to stay at this hotel. High floor is good and you can get Horizon club lounge upgrade at check-in

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Contributor
15 reviews 15 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I was here for a day and will catch an early flight the next day and to be honest, I wasn't expecting to much because I was to tired after a long flight and I just want to go sleep, but this wonderful property just cheers my day.. what can i say about this beautiful hotel....... From the moment I... More 

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Kuching, Malaysia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Last week I again had the opportunity to stay at the Shangri-La in Surabaya. I have stayed at the hotel numerous times and can honestly say I have never had a bad experience. Its the warm friendly staff which make this experience what it is. Always plenty of smiles from the helpful team. There are a choice of restaurants. I... More 

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Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Liam S, Thank you for your recent review during your wonderful stay at Shangri-La Hotel, Surabaya. We are glad to hear that you enjoyed your room and had a good experiences with our dining outlets too. We hope to welcome you back again soon! Warm Regards, Martin Brenner General Manager Shangri-La Hotel, Surabaya More 

Senior Contributor
23 reviews 23 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed there from Fri-Mon in May 2015. The lobby is great... but the receptionist is a little "hidden" . The bedroom is average. We had connecting room on 11th floor. The plugs are old, some not working properly. The toilet are old, on our room the water in the bath tub not working properly. It will give us a... More 

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Sydney, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 26, 2015

Shangri-La has always been one of the hotel chain of my preference, and Shangri-La Surabaya has not disappointed me in any way. Luxurious room, clean and friendly staffs. My friend took me across the road for a taste of the ox-tail soup, definitely one of the best I have tasted (unfortunately I just could not remember the name)

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Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear antichlorine, Greetings from Shangri-La Hotel, Surabaya! We would like to thank you for your feedback during your past visit to our hotel. We are glad to hear that our staffs and facilities have made your stay an enjoyable one. We look forward to welcome you again soon! Warm Regards, Martin Brenner General Manager Shangri-La Hotel, Surabaya More 

Jakarta
1 review
4 of 5 stars Reviewed May 25, 2015

All are excellent but need more attention to cleanliness regarding pest control. because it has great effects on food and material hygienes. the service is excellent and the food is outstandingly well prepared.

Review collected in partnership with shangri-la.com

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Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear KastonoHalimSalim, Thank you for giving us your honest review during your visit to our hotel. We appreciate your constructive feedback and will use it to better accommodate the future visitors. We look forward to welcome you again! Warm Regards, Martin Brenner General Manager More 

Paris van Java
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
5 of 5 stars Reviewed May 22, 2015

Large building yard was spacious add value hotel that is already Top. Beautiful interior, excellent service adds to stand for guests. If we are invited guests to the business lobby, spacious and luxurious lobby, wow..its as show who is invited.Our business will definitely huge success.

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