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Shangri-La Hotel Surabaya

5.0 of 5 Jl. May. Jend.Sungkono 120, Surabaya 60256, Indonesia
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Certificate of Excellence 2014
Shangri-La Hotel Surabaya
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Shangri-La Hotel Surabaya
Shangri-La Hotel Surabaya
Shangri-La Hotel Surabaya
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321 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
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Jakarta, Indonesia
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

What I feel is like going home when I stay in Shangri-La Surabaya Hotel, the friendly and hospitality staffs, the herbal drink that served near the front desk also very friendly and helpful staffs in gym & sauna facilities

Review collected in partnership with shangri-la.com

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Sydney, Australia
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

An excellent hotel well located very popular with business entities and families alike, certainly a five star level. Offers excellent restaurants and other leisure activities. Valet parking works well if you wish to use that facility however there is plenty of onsite parking as well. I have used on many occasions and would highly recommend.

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Nerima-ku, Tokyo, Japan
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Breakfast opens from 6am. I had to leave the hotel at 5:30. The hotel provided breakfast room service at 5:00. It is really good service for businesspersons. Persons at the hotel are kind and well trained.

Review collected in partnership with shangri-la.com

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Birmingham, United Kingdom
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Visited on business for 5 days including a weekend. Not a lot around the hotel (or in Surabaya) so hotel needs good facilities. Buffet/Al a Carte restaurant, Mexican bar and food showing all sport (also doubles up as very popular nightspot), Italian restuarant and very large lobby lounge. Swimming pool is excellent as are the chairs and parasols. Excellent equipped... More 

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Kuala Lumpur, Malaysia
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 19, 2015

Stayed two nights with a group of friends for or vacation. Lovely clean and modern hotel. All staff are so helpful and happily assisted with things I wanted to organise prior to arrival. We were treated to an upgrade. King room was spacious and had everything we needed. Location is brilliant on this hotel. Would definitely return...

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Top Contributor
58 reviews 58 reviews
40 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 18, 2015

In my last trip to Shangrila surabaya, i had indicated that the hotel was only so-so and location was not really good.. All this changed in my latest trip as i found the shuttle service provided by the hotel. Most excellent service as it allowed me to go to SUTOS and Ciputra, no more long walk in exhaust for me!... More 

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Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear DorisChin, Thank you for your positive review during your recent stay at Shangri-La Hotel, Surabaya. We are glad to hear that our shuttle service and staff has made your stay an enjoyable one. We have taken your sound proofing feedback and will use it to further improve our service and facilities. Thank you once again and we hope to... More 

20 reviews 20 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 4, 2015

Was staying in 7th fl. We got the city view, nice view in the afternoon too. The swimming pool is nice,,with extra rocks mountain and small fountain,,we love how it refresh our body,,but too bad we found few dead frogs in its bottom,,gross. And in our room (714) if you fully open the water tap in the bathtub,,you will hear... More 

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Basel, Switzerland
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 25, 2014

I was very delighted to stay the first time at Hotel Shangri-La in Surabaya. I know the style/culture from Shangri-La specially from China. I was satisfied with my stay there. The room was very nice, little bit old but clean and charming. I feel there very comfortable. The bathroom with shower was large and spacious. I enjoyed the breakfast with... More 

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Bali, Indonesia
Top Contributor
86 reviews 86 reviews
11 hotel reviews
113 helpful votes 113 helpful votes
4 of 5 stars Reviewed December 22, 2014

This hotel is located in the center city and shopping mall. very convenient to the place of business and eat at the mall, public transport and taxi easily obtainable in front of the hotel so very helpful at all. rooms and buildings are still the old design is quite unattractive. only have a small pool but we were just on... More 

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Dublin, Ireland
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed December 21, 2014

Stayed at this hotel a number of times on business and have a great experience every time. Beautiful old sytle hotel with superb staff that always go out of their way to help you. There's also a decent bar downstairs called Desperados to keep you ocupied ;-)

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Additional Information about Shangri-La Hotel Surabaya

Address: Jl. May. Jend.Sungkono 120, Surabaya 60256, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Surabaya 5*
Number of rooms: 383
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Also Known As:
Shangri La Surabaya
Surabaya Shangri La
Shangri-La Hotel Surabaya Java
Hotel Style:
#2 Luxury Hotel in Surabaya
#2 Spa Hotel in Surabaya
#2 Romantic Hotel in Surabaya
#2 Business Hotel in Surabaya

113 photos of this hotel

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Hotel & grounds (23)
Bathroom (11)
Room/suite (26)
View from room (1)
Pool/beach area (5)
Dining (7)
Business center/function rooms (2)
Other (20)

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Pool/beach area (2)
Room/suite (6)
Hotel & grounds (4)
Dining (5)
Other (1)
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