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All 73 Surabaya hotels

Shangri-La Hotel Surabaya

5.0 of 5 Hotel   |   Jl. May. Jend.Sungkono 120, Surabaya 60256, Indonesia
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86%
Ranked #3 of 73 hotels in Surabaya
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
pLORAkeph Jakarta, Indonesia
  • Overview
  • Reviews (221)
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221 people have reviewed this hotel

Traveler rating
    119
    71
    23
    6
    2
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19
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140
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Jakarta, Indonesia
Contributor
20 reviews 20 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Shangri-La is one of the best hotel in Surabaya. It has large room and very comfortable. The business lounge is also big and good view from above. Talk about its food, Jamoo restaurant gives you good buffet meal and a cozy place to sit. Desperado is for those who likes friendly clubbing. The staffs are very friendly and experienced. I... More

Was this review helpful? Yes 1
Los Angeles, California, United States
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

this hotel has gone from being outstanding ro being poor due to unresponsive management they brought an almost total staff (10 out of 11) from out side the country. they lost local employees in great numbers. no one in this hotel understands or represents the local employees. the results are chaos

Was this review helpful? Yes 1
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Mr. Charles, Thank you for sharing your feedback during your stay at Shangri-La Hotel, Surabaya. We are sorry to hear that you are not satisfied with our service during your stay. Please contact me with your contact details at martin.brenner@shangri-la.com so that I can investigate this matter further. We appreciate your feedback and are looking forward to welcoming you... More

Surabaya
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Last weekend, my family and I decided to stay at Shangri-La hotel Surabaya. It was a great decision, the service & the staffs are excellent. The room is clean and neat too. Not only that we can enjoy the hotel facilities but we can enjoy shuttle service to the nearest mall. The restaurants in the hotel will surely guarantee us... More

Review collected in partnership with shangri-la.com

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Jakarta, Indonesia
Contributor
18 reviews 18 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Shangri-la Surabaya give a total service for it's customer, even when I just landed at Juanda Airport, they representative already approach me. The room is also excellence, clean at all times. A little downside maybe only at the in-room dining part, they try to "play safe" with the spice, so the taste of the food is not so strong like... More

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Indonesia
Contributor
13 reviews 13 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Plus and minus! This's an old, old hotel. Check in around 6pm. Asked for NON Smoking room but the room was so smelly. Moved to another room in the same floor. That's when the problems begin: - SDB was off - Water in the bathtub couldn't be drained, the serviceman came to our room twice to repair it with no... More

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Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear CathDew, Thank you for giving us such detailed review during your recent visit at our hotel. We have taken note of your observation and we will use it for our improvement. We are glad that you and your family enjoyed your stay and we hope to welcome you back again soon. Best Regards, Martin Brenner Shangri-La Hotel, Surabaya More

Jakarta
Contributor
11 reviews 11 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

After I got not good impression in the past, last month I stayed again go show. I got excellent welcome and get good impression of improvement. This is what world class hotel to do with all guests, and I am very satisfied.

Was this review helpful? Yes
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Situmeang, Thank you for your recent review at Shangri-La Hotel, Surabaya. We are glad to hear that your second visit has been a great one. We hope to be able to welcome you back again soon. Warm Regards, Martin Brenner, General Manager Shangri-La Hotel, Surabaya More

Reviewer
3 reviews 3 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I did stay at Shang hotel, 2 days during a conference. I found the service overall very professional. The clealiness of the room was tiptop, and i m very particular about cleanliness, also the smell of the room and lobby with all those fresh flower, really lovely. I also like the large screen on tv very hugh, i feel like... More

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Ontario
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 4 weeks ago

This hotel has beautiful spacious rooms and is also home to a few of Surabaya's best restaurants. One is Portofino's which is a wonderful Italian restaurant that has an open pizza oven and a very friendly and courteous staff. There is a classy Chinese restaurant and a wonderful buffet style restaurant that hosts some of the loveliest Sunday brunches in... More

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Jakarta, Indonesia
1 review
5 of 5 stars Reviewed June 22, 2014

This hotel is just excellent, sit in the lobby for half an hour and you will know what I mean. The staff are so attentive to your needs and remember all. The hardest part for staying here is leaving. There is no other place to stay in Surabay.

Review collected in partnership with shangri-la.com

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Jakarta, Indonesia
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 22, 2014

Years of travelling to Surabaya--I can say that this is one of the most happening and one of the prestigious hotels the city can offer. My last visit was for business and unfortunately there was an event in the swimming pool area, which was quite loud. Nevertheless, I applaud the management to keep it until 10 PM sharp for closure.... More

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Additional Information about Shangri-La Hotel Surabaya

Address: Jl. May. Jend.Sungkono 120, Surabaya 60256, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Surabaya 5*
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Also Known As:
Shangri La Surabaya
Surabaya Shangri La
Shangri-La Hotel Surabaya Java

74 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#3 Business Hotel in Surabaya #3 Romantic Hotel in Surabaya #3 Luxury Hotel in Surabaya #3 Spa Hotel in Surabaya #5 Family Hotel in Surabaya
Hotel Class
Official Description (provided by the hotel)
Shangri-La Hotel, Surabaya is situated in the western area of Surabaya adjacent to with exclusive neighbourhoods and across to the most luxurious shopping mall in the city. This five- star hotel is known for its secure, premier location and resort-like feel with lush tropical greenery and generous outdoor space abound. Being one of the premier Surabaya hotels, guests can easily access numerous golf courses, the city centre business district and the nearby international airport. The award- winning five-star deluxe hotel offers 383 guest rooms and suites, each ideally suited for travellers looking to experience Indonesia from a position of pure graceOur Horizon Club rooms offer the city’s best business services and added personal attention, with the Horizon Club Lounge providing around-the-clock beverage service along with immediate attention to your most critical needs. All rooms contain a deluxe plasma television, DVD entertainment system, and complimentary broadband Internet access.Along with fully-equipped meeting and conference facilities, the hotel also offers 7 excellent restaurants and bars, along with top-end spa and fitness resources. Step into a world of relaxation at the hotel spa for a rejuvenating treatment, get a great workout in the fitness centre or relax beside the pool after a busy day of sightseeing or business meetings. ... more   less 
Number of rooms
383

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