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Sheraton Surabaya Hotel & Towers

Certificate of Excellence
Jalan Embong Malang 25-31, Surabaya 60261, Indonesia
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Best prices for: 1 room 1 guest
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Sheraton Surabaya Hotel & Towers
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Sheraton Surabaya Hotel & Towers
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463 reviews from our community

Traveler rating
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    46
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Sheraton Surabaya Hotel & Towers
See the most recent reviews
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 28, 2015

Have enjoyable stay with sheraton surabaya. Pro: Location is superb, next to mall Room is big enough Bed is comfortable Staff service is good Breakfast good Con: Room is too dark I think they should do renovation for room and room coridor Thank you sheraton!

Was this review helpful? Yes
Teresia W, Director of Sales at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Albert S Thank you for your time reviewing our hotel. I am happy to learn that overall of your stay has met with your expectation. However, please accept our sincere apology for the shortcomings you mentioned during your stay. We are working on improving our facilities to enhance our guests’ comfort and expectation. We hope to welcome you back... More 

Contributor
12 reviews 12 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 18, 2015

I stayed here last week for just 1 night. It was a very short stay as I had to go for a business meeting upon checked in and returned to the hotel after dinner. I also will have to check out at 3:00 am the next morning to catch up on a very early flight. Such an unfortunate midnight check... More 

Was this review helpful? Yes
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear thomasyasuda Thank you for sharing your experience during your recent visit to Surabya. We are proud to learn that your business trip run smoothly and our team has brought Sheraton experience to you. Thank you for your positive feedback, we have passed your comment to our associates. We look forward to meet you again in near future. Warm regards... More 

Kuta, Indonesia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 17, 2015

This hotel is the good hotel in Surabaya and I recommend this hotel for the people who like shopping because this hotel is very close to Pasar Atum and Tunjungan Plaza. There are some restaurant that I recommend 1, Rumah Makan Malang, Jalan Kayoon and 2, Nam Cheong Surabaya Jalan Palawan near Alun-Alun.

Was this review helpful? Yes 1
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear RaphaelJH Thank you for your kind re-reviewing your stay in our property. We are very happy to learn that our facilities have made your stay even more memorable. We definitely look forward for your return to Sheraton Surabaya Hotel & Towers. Warm regards Teresia Wibowo Director of Sales & Marketing More 

Top Contributor
115 reviews 115 reviews
19 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed February 15, 2015

I only stay for one night. The receptionist was nice to some people but very cold to some others. The check in process was fast. The bedroom is very comfortable. Breakfast was delicious with many option. But the sushi should be more various. The lunch during the meeting at the hotel was good too. The hotel located beside Tunjungan Plaza,... More 

Was this review helpful? Yes
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Yusuf T Thank you for sparing some of your valuable time to share your experience while staying with us. We are very happy to give you a memorable Sheraton experience in our hotel. Thank you for your compliment regarding our location, guestroom, staff, check-in process, breakfast menu and coffee break menu. We definitely look forward to welcoming you back... More 

Surabaya, Indonesia
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 14, 2015

My first word about this hotel is lux second is expensive. Pros : large room, I have the balcony one that's is incredible view at night , the bed is good all clean , I love it The pool is. Quite large and have good spot to take picture ..also have bar inside the pool Cons : The staff is... More 

Was this review helpful? Yes
Teresia W, Director of Sales at Sheraton Surabaya Hotel & Towers, responded to this review

Dear aziz y Thank you for giving us honest feedback regarding your experience during your recent stay with us. We are glad that you have enjoyed your stay at Sheraton Surabaya Hotel and Towers. We would like to offer my sincerest apologies for the inconsistent gesture from one of our associates on your arrival at the Hotel. We have discussed... More 

Vancouver, Canada
Top Contributor
77 reviews 77 reviews
69 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed February 3, 2015

The staff at the hotel were very helpful and attentive, the room clean and large, the wifi good, and the value great for the price. The gym was huge and well equipped with weights. Also had a conference here and the event was nicely managed. The bathroom was as if from another hotel. The sink and tub were chipped and... More 

Was this review helpful? Yes
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Michel F Thank you for sharing your memorable experience during your recent stay at Sheraton Surabaya Hotel & Towers. Thank you for your feedback and We have coordinated with department heads concerned for further improvement. We look forward to welcoming you back in near future. Warm regards Teresia Wibowo Director of Sales & Marketing More 

New Delhi, India
2 reviews
5 of 5 stars Reviewed February 2, 2015

By all standards, this property delivers you 110 cents in a dollar.. The staffs make sure that you get everything that your membership level entitles you to.. Difficult to get authentic Indian Vegetarian food generally in Indonesia but this hotel does..

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Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear SNChamaria Thank you for your rave review! We are very happy to give you a memorable Sheraton experience in the heart of Surabaya. Kafe Bromo is proud to be one of the restaurant that serve authentic Indian cuisine. If you are planning to visit Surabaya in the future, do not hesitate to contact us again. Warm regards Teresia Wibowo... More 

Bali, Indonesia
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 2, 2015

We had a great time at this hotel! Very friendly and courteous staff, always smiling, The buffet breakfast is very good - something for everyone here, Nice hotel to stay for business and holiday. The rooms very clean, Overall I liked Sheraton Surabaya

Was this review helpful? Yes
Teresia W, Director of Sales at Sheraton Surabaya Hotel & Towers, responded to this review

Dear KomangBudi Thank you for your rave review! We are very glad to know that you had a great time and enjoyed your overall stay experiences in our hotel. Thank you for your compliment regarding to our services & facilities at Sheraton Surabaya Hotel & Towers. We definitely look forward for your return to Surabaya. Warm regards Teresia Wibowo Director... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 25, 2015

Stayed there during business trip to Surabaya, It was a really nice hotel, located on top of a huge mall. Very convenience to find foods and souvenir. The room is quite big, clean and nice. The concierge was very friendly, they looked after my golf bag very well. The breakfast was excellent, they serve an array of local and international... More 

Was this review helpful? Yes
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Kevin K Thank you for choosing our hotel as your accomodation during your business trip as well as positive review about our location, guestroom, breakfast experience and concierge team. We are very happy that you had a memorable stay at Sheraton Surabaya Hotel & Towers. If you have time to visit Surabaya again, do not hesitate to contact us.... More 

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 23, 2015

Its my fourth time back staying here for the past 5 years. I stayed 3 nights using cash and redeem points from my SPG account. Despite the recent renovations, I still can feel the dated interior of the room and corridors. Water sometimes turn yellowish and swimming pool water color turned from blue to green in my 2nd day. I... More 

Was this review helpful? Yes
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Bobby Y Thank you for being our loyal guest and for giving us feedback on your recent stay. We apologized for the inconvenience during your recent stay due to noise. We have shared your feedbacks to all concerned and will do our utmost to make our guest experience memorable. We definitely look forward to meet you again in near... More 

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