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Sheraton Surabaya Hotel & Towers

5.0 of 5 Jalan Embong Malang 25-31, Surabaya 60261, Indonesia
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Certificate of Excellence 2014
Sheraton Surabaya Hotel & Towers
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Sheraton Surabaya Hotel & Towers
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399 reviews from our community

Traveler rating
    188
    165
    36
    6
    4
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205
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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English first
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    (106)
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    (108)
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    (106)
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There are newer reviews for Sheraton Surabaya Hotel & Towers
See the most recent reviews
Hong Kong
Top Contributor
51 reviews 51 reviews
38 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 22, 2014

Located right next to the mall, Sheraton Surabaya is very conveniently located within the city centre. We had no issues with the rooms - clean, spacious and we had a rather quite room at the upper floors (18th I think) so it was ok. Staff were more than happy to help out and like most Indonesians, quite friendly. Breakfast was... More

Was this review helpful? Yes
Teresia W, Direktur Penjualan at Sheraton Surabaya Hotel & Towers, responded to this review

Dear glnomad Thank you for your positive feedback! It’s such a pleasure to know that you have had memorable experience during your stay with us. Thank you for your compliment regarding our service & facilities. We look forward to be of service to you again soon. Warm regards Teresia Wibowo Director of Sales & Marketing More

Hong Kong, China
Top Contributor
60 reviews 60 reviews
26 hotel reviews
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed October 17, 2014

I arrived late at the hotel and the very friendly staff promptly checked me in with an upgrade to the Club floor. It was late at night yet the hotel lobby was so noisy from a band somewhere that I found it difficult to hear what the staff had to say. Once arrived at the room, the bedroom was tidy... More

Was this review helpful? Yes
Teresia W, Direktur Penjualan at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Deinococc Thank you for sharing your experience during your stay with us. We are very concerned for not meeting our usual standards of service; therefore, please accept our sincere apologies. Rest assured that we have discussed them with respective Department Heads for further follow-up. Again, we really appreciate your inputs as it will only improve our facilities and service.... More

Jakarta, Indonesia
Top Contributor
57 reviews 57 reviews
26 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 12, 2014

I have been staying many times at this hotel, in fact Sheraton is one of my choices whenever going to Surabaya. Yes the hotel is rather old and the room - regardless you are staying at the 25th club room - is really nothing special. typical hotel back in the 90ths. However, there are no newly built up hotel that... More

Was this review helpful? Yes 2
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear AL080808 Thank you for your rave review! We are very happy to be your preferred hotel while visiting Surabaya, city of Heroes. Thank you for your positive feedback regarding our location, easy access to shopping mall and our services. As part of Sheraton team, we always try to give every guest a warm and friendly service, making every guest... More

Wellington
Top Contributor
154 reviews 154 reviews
71 hotel reviews
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed October 3, 2014

It's true that this is an older style property, but it's spotlessly maintained and the staff made the stay a pleasure. I felt truly welcomed at this property and was welcomed everywhere with efficient and smiling service. The lobby is grand, the food very good, bed comfortable and good business facilities including wifi. In a short break, the next door... More

Was this review helpful? Yes
Teresia W, Director of Sales at Sheraton Surabaya Hotel & Towers, responded to this review

Dear WellingtonKiwiJo Thank you for your positive review. I am pleased to know that our associates has treated you well in the warm and comfort stay at Sheraton Surabaya Hotel & Towers. We have shared this comment to our associates and look forward to welcoming you back in the near future Warm regards Teresia Wibowo Director of Sales & Marketing More

Top Contributor
82 reviews 82 reviews
25 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed October 3, 2014

Location: Within compound of Tunjungan Plaza shopping mall. Inside hotel compound houses Louis Vuitton boutique shop. Hotel: Grand entrance with stairs at lobby. Interesting PA system to fetch a taxi for guests. Friendly staff. Quiet setting. Very strong signal fast speed free WiFi at the lobby & restaurant. Great selection of food; it is impossible to taste everything in one... More

Was this review helpful? Yes
Teresia W, Director of Sales at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Syeen Thank you for your rave reviews! We are very happy that you enjoyed staying with us. Thank you very much for your valued patronage in and around our hotel. We can’t wait to give you another Sheraton experience in the near future. Warm regards Teresia Wibowo Director of Sales & Marketing More

Okinawa, Japan
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 26, 2014

A very well turned out facility with a helpful and friendly staff. Smoking fast and stable WiFi. Great food, excellent and quick laundry service. Conveniently located next to Tunjungan Plaza mall. Excellent bed and bedding, good variety of cable TV channels. Nice gym.

Was this review helpful? Yes 1
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear De P Thank you for sharing your beautiful photos and stories during your stay at Sheraton Surabaya Hotel & Towers. It such a pleasure for us to hear that you got a memorable Sheraton experience in our hotel. Thank you for your compliment about our service and facilities as well as our signature Sheraton Fitness and Sweet Sleeper Bed.... More

Sydney, Australia
Senior Contributor
47 reviews 47 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed September 23, 2014

I stayed 7 nights at the Sheraton Surabaya. It was an absolute pleasure!!! The hotel is slightly older and the rooms a little dated, but nothing too bad. All the amenities expected, and the space is there, so nothing that would turn me off the hotel. I was in Surabaya for business, and the hotel had everything I needed. The... More

Was this review helpful? Yes 1
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Rebecca W We are most excited to read your perfect review and thank you for your gracious comments. It was a pleasure to have you as our long-stay guest in Sheraton Surabaya Hotel & Towers. We look forward to welcoming you both back to Sheraton Surabaya Hotel & Towers in the near future. Warm regards Teresia Wibowo Director of... More

New York City, New York
Top Contributor
77 reviews 77 reviews
33 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed September 20, 2014 via mobile

This hotel is in a good location, clean, and rooms were a good size. My room was not fully prepared, missing towels, amenities, not up to normal Sheraton Standards. decent Health club. Nice evening reception on the club floor.

Was this review helpful? Yes
Teresia W, Director of Sales at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Travel_a_lotDallas Thank you for sharing your feedback during your recent stay at Sheraton Surabaya Hotel & Towers. We are truly sorry for the inconvenience you were facing regarding our amenities. We highly appreciated your feedback and we have shared this to our concerned department heads to further improvements. Overall, we are glad to hear that you enjoyed our cleanliness,... More

Singapore, Singapore
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 3, 2014

Stayed there for business. The hotel need a facelift. The bathroom fixtures and the furniture are old. Very centrally located with big shopping mall around. I forgotten that i am a Starwoods member and the staff being very attentive and asked if i am a member. I forgotten about my user name and the staff made an effort to retrieve... More

Was this review helpful? Yes
Teresia W, Director of Sales at Sheraton Surabaya Hotel & Towers, responded to this review

Dear njfk Thank you for taking the time to write us your comment and sharing your experience with us. We have shared the comments to concerned department heads for further improvement. I do hope that we have the opportunity to welcome you back to Sheraton Surabaya Hotel & Towers in the near future. Warm regards Teresia Wibowo Director of Sales... More

Denpasar, Bali
Top Contributor
95 reviews 95 reviews
51 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed August 31, 2014

This Sheraton is part of a superblock consisting of apartments, hotel and a humongous shopping center in the heart of Indonesia's second largest city, Surabaya. As such, one will not be short of dining and entertainment options and visits to the business district is only a short drive away. Staff is warm and very courteous while rendering a very efficient... More

Was this review helpful? Yes
Teresia W, Director of Sales at Sheraton Surabaya Hotel & Towers, responded to this review

Dear RoniWDenpasar Thank you for taking your time to review Sheraton Surabaya Hotel & Towers. We have shared the feedback to our department heads for further improvement. We were glad to learn that you have enjoyed most of our service and facilities especially our signature bed Sweet Sleeper Bed. We look forward to welcoming you back at Sheraton Surabaya Hotel... More

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Additional Information about Sheraton Surabaya Hotel & Towers

Address: Jalan Embong Malang 25-31, Surabaya 60261, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Surabaya Hotel & Towers 5*
Number of rooms: 348
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Also Known As:
Sheraton Surabaya Hotel And Towers
Surabaya Sheraton
Sheraton Surabaya Hotel & Towers Java

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