We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Surabaya Hotel & Towers

Certificate of Excellence
Jalan Embong Malang 25-31, Surabaya 60261, Indonesia
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Professional photos
Sheraton Surabaya Hotel & Towers
View Map
Add Photo Write a Review

495 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    225
    207
    50
    8
    5
See reviews for
81
56
46
257
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (495)
  • Mar-May only
    (140)
  • Jun-Aug only
    (132)
  • Sep-Nov only
    (109)
  • Dec-Feb only
    (114)
All months
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I visit here for my business purpose and i like the ambience.. The staff very helpfull and have good attitude The food i try i club lounge is nice the impression showed by this lounge is luxurious.. The room it self is good and quiet because they give me 27th floor room with suite class room.. All seems OK except... More 

Was this review helpful? Yes
Defy S, Director of Sales at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Robertus E Thank you for you feedback regarding your recent stay in our Hotel. Please accept our sincere apology for your inconvenience. However, we have also communicated to concerned department to pay more attention to details. Again, thank you for your feedback and we look forward to welcoming you back at Sheraton Surabaya Hotel & Towers Thank you Regards... More 

1 of 5 stars Reviewed 1 week ago via mobile

We had stay in other Sheraton or Westin in several cities, this Sheraton Surabaya is by far the worst. Every morning at 4am, our sleep is interrupted by the loud fanatic noices from nearby Mosques and it lasted over an hour. That lack of rest just ruin your next day whether on business or vacation. We had stay hotel next... More 

Was this review helpful? Yes
Defy S, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear ckw Thank you for your feedback regarding your recent stay in our hotel. We apologized for the inconvenience during your recent stay due to noise. We have shared your feedbacks to all concerned and will do our utmost to make our guest experience memorable. We definitely look forward to meet you again in near future. Thank you Warm regards... More 

Ubud, Indonesia
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stay here several times and was always Good. This time it seemed like everything had improved as service was wonderfull. I stayed on the club floor at tor very near the club lounge. Staff I had never seen knew me and called me by name upon entering the lounge. All the staff was very helpful in all departments. I... More 

Was this review helpful? Yes
Defy S, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear djembetycoon Thank you being our loyal guests. We are very happy to meet you and give you a different Sheraton stay experience every time you stay at Sheraton Surabaya Hotel & Towers. Thank you for you kind words regarding our service, Sheraton Club Lounge, associates and guestrooms. We can’t wait for your next visit to Surabaya. Warm regards Defy... More 

St. Petersburg, Russia
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I really liked a design of interior, both of public areas and room decoration. There are also nice lounges and restaurants. Room is spacious but all necessary furniture is there (though I think a couple of additional chairs would be nice). Bed is comfortable in general but i'm not sure if there is any use for a duvet in Surabaya's... More 

Was this review helpful? Yes
Etty S, Marketing Communication Manager at Sheraton Surabaya Hotel & Towers, responded to this review

Dear StanislawAsanowicz Thank you for choosing our hotel as your accommodation in Surabaya. We are very happy to know that you have had a memorable Sheraton experience with us at Sheraton Surabaya Hotel & Towers. Currently we are doing construction and renovation inside and surrounding area of our hotel, hopefully it will bring more comfort to our guest in the... More 

Jakarta, Jakarta Raya, Indonesia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very Nice Hotel..near shopping Mall and nice and complete food. What's interesting for me is the Lounge with the life Music. the staff very helpful and hotel room very clean. you can have food in the shopping which is connected with the hotel.

Was this review helpful? Yes
Etty S, Marketing Communication Manager at Sheraton Surabaya Hotel & Towers, responded to this review

Dear JackAbanit Thank you for your excellent rating at TripAdvisor. We are glad to know that you enjoyed our location which is adjacent to Tunjungan Plaza and our live music performance at Kawi Lounge. The team and I are looking forward to welcoming you back on your next trip to Surabaya. Warm regards Defy Syamsumar Director of Sales & Marketing More 

Eastern Norway, Norway
Level Contributor
111 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 5 weeks ago

A low end 5 star hotel, but if you compare the price to the service you get it's very good. Have stayed there a couple of times and 3-4 weeks in total, and have tried most of the services the hotel provide. A SPG hotel, and as a member you can use points on food, cloths, SPA, etc which not... More 

Was this review helpful? Yes
Etty S, Marketing Communication Manager at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Tom A Thank you for being our loyal guests. It is such a pleasure to know that our services, SPG redemptions and our features can make every stay in our properties a memorable ones. If you have time to visit our hotel again, let our team know and we will prepare our best services for you. Warm regards Etty... More 

Los Angeles, California
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed June 24, 2015

The location is next to Tunjungan Plaza mall if you would like to walk around & this is the only plus thing. The hotel is old & dated, once you pass the lobby you can see all are worn out. The front desk is very professional. As SPG Gold member I got an upgrade to the Premier Deluxe room, but... More 

Was this review helpful? Yes
Etty S, Marketing Communication Manager at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Paulus E Thank you for your open and candid comments during your most recent stay with us. Feedback, whether positive or other, is essential in our effort to better understand our guest’s needs and improve our product and service. We do apologize for the inconveniences you incurred during your stay and your feedback has been shared with our management... More 

1 review
5 of 5 stars Reviewed June 24, 2015 via mobile

First impression is important and a good one is what I get from the hotel staff. The hotel is located next to a super mall, so it will be easy for the guest to do some shopping or just hanging out. The room is good and clean with a very comfortable bed. Internet connection in the room is very excellent.... More 

Was this review helpful? Yes
Etty S, Marketing Communication Manager at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Muhammad A Thank you for sharing your positive feedback regarding your recent stay at Sheraton Surabaya Hotel & Towers. We are proud to learn that our location, staff, guestroom, Sweet Sleeper Bed, internet connection and breakfast menu exceed your expectation. If you have time to visit Surabaya again, do not hesitate to contact our team again. Warm regards Etty... More 

Brisbane, Australia
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed June 20, 2015 via mobile

Stayed for 2 nights. On arrival was treated to a warm welcome. All staff were very good. Rooms are very clean, tidy and to standard expectation. Breakfast was included in my rate and was very good. There is quite a lot of construction work going on around the Hotel however this did not cause any unnecessary noise or inconvenience. Value... More 

Was this review helpful? Yes
Etty S, Marketing Communication Manager at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Allan T Thank you for your positive feedback regarding your recent visit to Sheraton Surabaya Hotel & Towers. We are very happy to know that our staff, guestroom and breakfast menu can exceed your expectation. Currently we are doing renovation inside and surrounding of our hotel, and hopefully it will bring the comfort and luxury to our guests. We... More 

Jakarta, Indonesia
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed June 9, 2015

Located just next to tunjungan plaza. Hotel was nice and clean. Breakfast was also nice but they barely change the menu for a week, its kind of boring especially when you stay longer. Staff was nice and friendly. Pool was ok, enjoying pool view from restaurant in breakfast time.

Was this review helpful? Yes
Etty S, Public Relations Manager at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Lila K Thank you for your review. We have shared your feedbacks to the department concern and will do our utmost to make our guest experience memorable. We look forward to welcoming you back at Sheraton Surabaya Hotel & Towers. Warm regards Etty Soraya Marketing Communication Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

250 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (225)
Viewed
Pool/beach area (9)
Viewed
Room/suite (74)
Viewed
Hotel & grounds (39)
Viewed
Business center/function rooms (4)
Viewed
Dining (16)
Viewed
View from room (19)
Viewed
Bathroom (21)
Viewed
Other (43)

Management photos: Courtesy of the property manager

Viewed
All management photos (25)
Viewed
Room/suite (6)
Viewed
Hotel & grounds (5)
Viewed
View from room (2)
Viewed
Dining (4)
Viewed
Business center/function rooms (4)
Viewed
Bathroom (1)
Viewed
Other (3)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Surabaya hotels
0.3 mi away
JW Marriott Hotel Surabaya
2.3 mi away
Hotel Ciputra World
Hotel Ciputra World
#9 of 92 in Surabaya
4.0 of 5 stars 56 reviews
0.2 mi away
Hotel Majapahit Surabaya
Hotel Majapahit Surabaya
#1 of 92 in Surabaya
4.5 of 5 stars 523 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Pullman Surabaya City Centre
2.3 mi away
TS Suites Surabaya
TS Suites Surabaya
#2 of 92 in Surabaya
4.5 of 5 stars 359 reviews
2.4 mi away
Shangri-La Hotel Surabaya
Shangri-La Hotel Surabaya
#6 of 92 in Surabaya
4.5 of 5 stars 379 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay