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Sheraton Surabaya Hotel & Towers

Certificate of Excellence
Jalan Embong Malang 25-31, Surabaya 60261, Indonesia
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1 room 1 guest
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Sheraton Surabaya Hotel & Towers
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509 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
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  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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English first
  • All months
    (509)
  • Mar-May only
    (140)
  • Jun-Aug only
    (146)
  • Sep-Nov only
    (109)
  • Dec-Feb only
    (114)
All months
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

Very nice stay the only down side is that there is a lot of development occurring outside but we did not hear any noise in the evenings. The rooms are kept very clean and the club level is better than others in Asia with a better food selection. I will certainly consider staying here again.

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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

I am a regular visitor to surabaya for work. Booked a room at this hotel and somehow it was not included with breakfast, I chose premium room because it included breakfast but upon arrival I had to pay extra for breakfast. A week later booked again but the meeting was rescheduled so I asked agoda to change date but this... More 

Was this review helpful? Yes 1
Melbourne, Australia
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Located among the shopping towers of Tunjungan Plaza. It is the ideal place to stay while you are in Surabaya. The room is spacious, the bed is clean. Breakfast is complete. The only downside of this hotel is the complimentary water. There are two small bottles in the room. I would recommend for the bigger bottle. And at the night... More 

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Defy S, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Riderofhteclouds Thank you very much for your excellent review! We are glad to hear that you have enjoyed your stay and that we have met your expectations of a true Sheraton experience. We apologize for the inconvenience caused during our live entertainment at Kawi Lounge. We have communicated to our Kawi Lounge team and thank you for sharing this... More 

Jakarta
Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

Stayed at Sheraton Surabaya and had a blast. The room was clean and tidy. The view was simply gorgeous. Direct access to Tunjungan Plaza, the biggest shopping center in Surabaya. Stone throw away from the famous Javanese Black Soup vendor, 10 minutes drive to practically anywhere. Total comfort during sleep with king sized bed. My 1 year old daughter had... More 

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Defy S, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear bagus_its A big thank you on the positive feedback on our services, location, high standard of cleanliness and delicious food. We were glad that you truly enjoyed and recommend Sheraton Surabaya Hotel & Towers to others. Hope to see you once more. Warm Regards Defy Syamsumar Director of Sales & Marketing More 

Jakarta, Indonesia
Level Contributor
72 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I am a more or less frequent traveler to Surabaya and have stayed in several hotels there. The Sheraton is my first choice, since service is outstanding, The location is very good, attached to the largest shopping mall in Surabaya. The same shopping mall however is being extended now and may "wrap around" the front of the hotel, so ask... More 

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Defy S, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear jtkJakarta Thank you for choosing our hotel as your preferred hotel in Surabaya! We are thrilled to hear that you enjoyed the overall stay with us and we agree that our location in the heart of Surabaya which brings more benefits for business as well as leisure travellers. We definitely look forward to welcoming you back at Sheraton Surabaya... More 

Jakarta, Jakarta Raya, Indonesia
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Location's just great. Centrally situated, next to mall Tunjungan Plaza which is very comfortable. This is my second stay since 1999 with same purpose like now, business trip. My impression's still the same, great hotel in everything. Staff is friendly and helpful, room is big and clean, comfy bed and pillow. Queen size bed in twin bed room, suitable for... More 

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Defy S, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear yossymaswir We are delighted to know that you enjoyed your stay at the Sheraton Surabaya Hotel & Towers and we have to agree with you that our location is flawless. Right in the heart of Surabaya and next to the famous shopping mall in town, Tunjungan Plaza. Your review is shared with the teams to motivate them to keep... More 

Bangkok, Thailand
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The building is old but well decorated. Got room on the Club Floor, it was clean and comfy and not noisy. Faucets in the bathroom were hard to turn on/off. Breakfast at the lobby was good with variety of foods....but, it was the best compared to the limited choices for breakfast at The Sheraton Club. Service at The Sheraton Club... More 

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Defy S, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear charlize p Thank you for your valued patronage during your recent stay at our hotel. We have communicated with department concern for further improvement and apologized for the inconvenience. Again, thank you for your feedback and we hope to have a chance to welcome you back at Sheraton Surabaya Hotel & Towers. Warm regards Defy Syamsumar Director of Sales... More 

Baden, Switzerland
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is very good, although as other reviewers have mentioned, with the current spate of construction around it can be noisy. Make sure that you get a room on the higher floors. The breakfast buffet has a large variety but make sure that you arrive early to avoid the morning rush. There is an excellent dinner buffet too, which... More 

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Defy S, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Deepu S Thank you so much for your very positive review. It is so great to find you completely enjoyed your Sheraton Surabaya experience. Please feel free to reach out to our team at anytime you plan to come back, and we will bring you a dynamic of Sheraton experience. Warm regards Defy Syamsumar Director of Sales & Marketing More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The room was nice and as expected, spatious and good furnitures, but as any other old room, it lacks electricity ports and we had to ask for extras. The king size bed was great, had a great sleep overnight. The breakfast at Bromo Lounge was pretty good, though nothing special. The service was medium, not too great except for the... More 

Was this review helpful? Yes
Defy S, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Meliawati M Thank you for your time reviewing your recent stay in our hotel. We strive to upgrade our facilities and its surrounding for the comfort of our guests.. Please accept our sincere apology for your inconvenience. On the other hand, we have communicated to department concerned for improvement. We really appreciate your great comments, we will keep it... More 

Putrajaya, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed in Sheraton during last Ramadhan. The sahur menu was fantastic and overall hotel services were excellent. Quiet environment which was very good for resting. I can't hardly find any flaws during my stay

Was this review helpful? Yes 1
Defy S, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear aidil a Thank you for sharing your memorable experience during your stay at Sheraton Surabaya Hotel & Towers. We are very happy to know that our sahur menu and overall services bring a memorable Sheraton experience. We definitely look forward for your return to our property. Warm regards Defy Syamsumar Director of Sales & Marketing More 

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