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Sheraton Surabaya Hotel & Towers

5.0 of 5 Jalan Embong Malang 25-31, Surabaya 60261, Indonesia
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Certificate of Excellence 2014
Sheraton Surabaya Hotel & Towers
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Sheraton Surabaya Hotel & Towers
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399 reviews from our community

Traveler rating
    188
    165
    36
    6
    4
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205
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
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  • Any
English first
  • All months
    (399)
  • Mar-May only
    (106)
  • Jun-Aug only
    (108)
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    (106)
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    (79)
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Surabaya, Indonesia
Top Contributor
93 reviews 93 reviews
50 hotel reviews
102 helpful votes 102 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

This is totally a very bad experience. 1. Parking lot. This hotel not provide enough parking lot for self parking. They provide service for Vallet parking Not all guest happy with Vallet parking. I have bad experience with Vallet parking, so I prefer self parking. And I have to park very far away from the hotel. When I ask reception... More

Was this review helpful? Yes 1
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear kakek_ganas Thank you very much for taking the time to give us your feedback on your recent stay. I would like to express our profound apologies for your inconvenience. Please accept my assurance that the shortcomings mentioned in your comments are not up to our usual quality standard and you can be assured that all the necessary steps have... More

Jakarta
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I've stayed at this hotel last month, only for one night but it was great. simply love the room and bathroom was big and clean. And one thing i like most is, this hotel is merge to Tunjungan Plaza which I could take a walk around for shopping and trying new restaurant. the breakfast buffet was great, and delish. would... More

Was this review helpful? Yes
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Swasty K Thank you for your review, we are very happy to know that you got best Sheraton experience during your stay. Thank you for your compliment regarding our location, breakfast, guest room facilities. We look forward for your return to Sheraton Surabaya Hotel & Towers. Warm regards Teresia Wibowo Director of Sales & Marketing More

Jakarta, Jakarta Raya, Indonesia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have stayed here for 2 weeks due to business trip on november last year. The room and bathroom was big and clean. The location is very strategic, because the hotel is merge to Tunjungan Plaza. So it was very easy for me to find another food or coffee for continuing my work. The hotel is in the heart of... More

Was this review helpful? Yes 1
Teresia W, Director of Sales at Sheraton Surabaya Hotel & Towers, responded to this review

Dear YohanaSamosir Thank you for your rave review! We are glad to know that you had enjoyed our services and facilities here. We look forward to welcoming you back at Sheraton Surabaya Hotel & Towers Warm regards Teresia Wibowo Director of Sales & Marketing More

Singapore, Singapore
Contributor
19 reviews 19 reviews
18 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 2 weeks ago

There is lots of hotels in Surabaya, but we always stay here. We only can say that Sheraton is doin very good to satisfied us. Eventough in some aspect still some lack of it. Their room are good, their decorations are great. The price are worthed with their service. PF : Since we are in bussiness destination, is there any... More

Was this review helpful? Yes
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Raja_Matpha Thank you for your rave review! We are very happy to know that you always choose our hotel as your accommodations in Surabaya. Our team is very happy to know that our services and facilities have met your expectations. We look forward to welcoming you again at Sheraton Surabaya Hotel & Towers Warm regards Teresia Wibowo Director of... More

Grenaa, Denmark
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Everything in order - great service and hospitality. The food was top class and no significant waiting time Employees was very efficient and polite Especially the bar area was enjoyable with live music every night Will definitely be staying there again!

Was this review helpful? Yes 1
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear 20349801 Thank you for rave review! We glad you had a great stay experience and look forward to serving you in the future. Warm regards Teresia Wibowo Director of Sales & Marketing More

Rome, Italy
Top Contributor
100 reviews 100 reviews
40 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 2 weeks ago

As the city of Surabaya gets more modern and hence crowded the Sheraton is a real treat as it keeps pace with the growth of the city I have stayed here earlier but this time the service was really good and improved. the staff was better informed about the facilities and could cope if they did not know the answer.... More

Was this review helpful? Yes
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Geeess First of all, thank you for choosing us as your accomodation in Surabaya. We are glad to know that you had a wonderful experience during your stay at Sheraton Surabaya Hotel & Towers. It is such a pleasure to serve you best with our services and facilities. Definitely, we look forward to welcoming you back in the near... More

Bali
Top Contributor
144 reviews 144 reviews
71 hotel reviews
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Sheraton Surabaya gets my love for providing the most reliable, fastest wifi service I have ever got in a hotel in Indonesia. Bravo! I got upgraded to a club room on the top floor. Unfortunately the decor is really tired. The corridors look like it hasn't been touched since the 90s. While the room looks like it has been renovated,... More

Was this review helpful? Yes
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Louis W Thank you for choosing our hotel as your accomodation during your stay in Surabaya. Our team is very happy to know that our services and facilities have met your expectations. We have shared your feedback to our concerned department for further improvement. We look forward to welcoming you again at Sheraton Surabaya Hotel & Towers Warm regards... More

Top Contributor
55 reviews 55 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We always stay here whenever we come to Surabaya. Being a gold starwood member, we always get a room on the SPG floors. Rooms are always clean and spacious. Breakfast is good - lots of selection. I particularly like their muesli! One advantage of this hotel compared to other hotels in town is its location. It is attached to the... More

Was this review helpful? Yes
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear CewwQ Thank you for sharing your stay and thank you for being our loyal guest! It such a pleasure to learn that our service, guestroom, breakfast and location have met your expectations. If you are planning to re-visit Surabaya, please do not hesitate to contact us. Warm regards Teresia Wibowo Director of Sales & Marketing More

Kota Kinabalu, Malaysia
Senior Contributor
43 reviews 43 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I actually this is my first time arrived in Surabaya. I never thought would be down to the second largest city in the Republic of Indonesia. Sheraton Surabaya Hotel and Towers is the only hotel that is tall, beautiful, elegant, large, comfortable and most important strategic in Surabaya. This is because, this hotel have a 28 floor will be promises... More

Was this review helpful? Yes
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Budakesunyian88 Thank you for your rave review! We are very happy to know that we delivered you a memorable experience for your first visit to Surabaya! Thank you for your valued observation regarding our hotel and surrounding area. Hopefully we will see you again in near future. Warm regards Teresia Wibowo Director of Sales & Marketing More

Kuta, Indonesia
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Last time I stay at Sheraton Surabaya hotel on May 2014, this hotel was located near Tunjungan Plaza. Choose the higher room (above 18th floor) because is more clean and more quiet than under 18th floor. The place is strategic because we can easily go around Surabaya. The best place near Sheraton Hotel is Pasar Atum.

Was this review helpful? Yes 1
Teresia W, Director of Sales at Sheraton Surabaya Hotel & Towers, responded to this review

Dear RaphaelIJH Thank you for sharing your wonderful experience during your stay in our hotel. We are happy to learn that our location and guestroom has made your stay even more memorable. If you are planning to re-visit Surabaya, do not hesitate to contact us. Warm regards Teresia Wibowo Director of Sales & Marketing More

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Additional Information about Sheraton Surabaya Hotel & Towers

Address: Jalan Embong Malang 25-31, Surabaya 60261, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Surabaya Hotel & Towers 5*
Number of rooms: 348
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Also Known As:
Sheraton Surabaya Hotel And Towers
Surabaya Sheraton
Sheraton Surabaya Hotel & Towers Java

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