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Sheraton Surabaya Hotel & Towers

5.0 of 5 Jalan Embong Malang 25-31, Surabaya 60261, Indonesia
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Certificate of Excellence 2014
Sheraton Surabaya Hotel & Towers
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Sheraton Surabaya Hotel & Towers
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416 reviews from our community

Traveler rating
    196
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    38
    6
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
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    (106)
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Bogor, Indonesia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

Located adjacent to Tunjungan Plaza Mall this hotel is perfect for shoppers. A huge and good shopping town is well connected to the hotel building. The room is spacious and luxury. The price is a bit overrated though. The breakfast was nice. The service was ok.

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Los Angeles, California
Top Contributor
82 reviews 82 reviews
22 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed two nights here using Starwood points for a room with a suite upgrade. We were "rescued" by the Sheraton driver Willy, from a lousy lodge in Probolinggo (he drove from the Sheraton to us on short notice). Willy was a great driver for the long, three hour + drive back into Surabaya. Desk and check-in staff were all... More 

Was this review helpful? Yes
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear mhb1954 Thank you for sparing some of your valuable time to share your experience while staying with us. Thank you also for recognizing the friendliness of our associate (especially Willy and Titik Waskitorini) as we always commit to deliver memorable experience to our guests. We would like to extend our appreciation for your support and loyalty toward our Hotel.... More 

Senior Contributor
27 reviews 27 reviews
21 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I spent a week in this hotel, premium room with old style bathtube, oldstyle bed with not large room. The wifi is excellent both in a room and meeting room. The quality of food is average taste. Swimming pool is small but they have a small jacuzi, a nice one

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Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Teddy E P Thank you for your time reviewing our hotel. Please accept our sincere apology for the shortcomings you had to encounter during your visit. Curently we are doing some renovation inside and outside of the hotel, hopefully it will enchance guest experience during their stay with us. We hope to have you back in our Hotel and... More 

Singapore, Singapore
Senior Contributor
37 reviews 37 reviews
30 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is my second stay in this hotel. This time I opt for the Sheraton Club benefits. Upon check-in, you can proceed to do your check-in at the Club Floor, for a more personal, stress free environment. I like this hotel because of its good fitness facility, steam & sauna, and even a hot & cold pool. I used the... More 

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Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear ericysc Thank you for your rave review about Sheraton Club! We are very happy to know that you enjoyed your overall stay experience at Sheraton Surabaya Hotel & Towers. Thank you for your kind words of our Sheraton fitness, Sheraton Club Meeting Room, evening cocktail at Sheraton Club Lounge and our location. If you have time to visit our... More 

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at the hotel for one night in early December for a business trip. I arrived at the hotel early afternoon and my room was ready; I was even upgraded to a junior suite. The check in facility at the club lounge was very efficient; the staff was also outstanding. I was impressed with the choice of food during... More 

Was this review helpful? Yes 1
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear RonMol Thank you for choosing our hotel during your business trip. We are proud to learn that our associates, Sheraton club lounge’s facility , evening cocktail at Sheraton club lounge, breakfast menu and our location can make your stay even more memorable. We look forward to meet you again in near future. Warm regards Teresia Wibowo Director of Sales... More 

Osaka, Japan
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago

location is superb since its connected to a big shopping mall, so its easy to get food and others. its also in downtown surabaya. food is so so. room is big and clean, bathroom has separate shower and tub, excellent.

Was this review helpful? Yes
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear vini-sue Thank you for your rave review! We are very happy to give you a memorable Sheraton experience in our hotel. Thank you for your compliment regarding our location, guestroom and bathroom. We definitely look forward to welcoming you back at Sheraton Surabaya Hotel & Towers. Warm regards Teresia Wibowo Director of Sales & Marketing More 

Kuala Lumpur
Contributor
20 reviews 20 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at the Sheraton for 2 nights, it was Xmas season so all the decor was up, lobby looks very nice. The hotel is next to a huge shopping mall (which is interconnected with other malls). Advantages are of course convenience if you need to shop, but disadvantage is MASSIVE traffic congestion on Saturdays and Sundays if you are going... More 

Was this review helpful? Yes
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear dsiewmy Thank you for choosing our hotel during your recent visit in Surabaya. We are happpy to know that our decoration, location, upgraded-room, Sheraton Fitness and Lung Yuan make your stay a memorable ones. We definitely look forward to welcoming you at Sheraton Surabaya Hotel & Towers. Warm regards Teresia Wibowo Director of Sales & Marketing More 

Senior Contributor
23 reviews 23 reviews
4 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

Just been here to shop christmas things . The cake is well presented and they sell many things of ginger house . Perhaps , they improve their bakery variance , i am only seeing chocolate and cheese , hope they sell something like tuna , meat beef , etc . Overall i like your christmas decor in lobby .

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Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Foodbucks Thank you for your review to La Patisserie. We are very happy to meet you during the festive season. Thank you for your feedback regarding our bakery variety. If you have time to visit us during Christmas Eve or Christmas Day, please do not hesitate to contact our venue’s team. Warm regards Teresia Wibowo Director of Sales &... More 

Jakarta, Indonesia
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel with my husband during his business trip to Surabaya last month. First time we arrived, I was so surprised because I think the location is so strategic and next to shopping mall, Tunjungan Plaza. So you don't need to worry if you want to find some food outside the hotel, or buy something, the mall... More 

Was this review helpful? Yes 1
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear rereresuper Thank you for choosing our hotel as your accomodation in Surabaya. We are very happy to know that our service and facilities have made your stay a memorable one. We do hope to have the opportunity to welcome you back on your next trip to Surabaya. Warm regards Teresia Wibowo Director of Sales & Marketing More 

surabaya
Top Contributor
55 reviews 55 reviews
36 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Living in a city called "a working city" by Lonely Planet is sometimes stressful. While we don't always have a chance to get a proper breakaway, definitely staycation is an ideal solution to recharge our body and refresh our mind and soul. Staying in luxury without breaking bank account is surely could be had in Surabaya. While choices of five... More 

Was this review helpful? Yes
Teresia W, Director of Sales at Sheraton Surabaya Hotel & Towers, responded to this review

Hello Palisade 1978 Thank for your meticulous review on our hotel. We are always happy to hear from our guests. Your review has been disseminated to our associates who were instrumental to ensure the service and facilities were well maintained and comfortable for our guests. We are glad to you and your family have had a great stay at Sheraton... More 

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Additional Information about Sheraton Surabaya Hotel & Towers

Address: Jalan Embong Malang 25-31, Surabaya 60261, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton Surabaya Hotel & Towers 5*
Number of rooms: 348
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Also Known As:
Sheraton Surabaya Hotel And Towers
Surabaya Sheraton
Sheraton Surabaya Hotel & Towers Java
Hotel Style:
#2 Romantic Hotel in Surabaya
#3 Luxury Hotel in Surabaya
#3 Spa Hotel in Surabaya
#4 Family Hotel in Surabaya
#4 Business Hotel in Surabaya

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