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Sheraton Surabaya Hotel & Towers

Certificate of Excellence
Jalan Embong Malang 25-31, Surabaya 60261, Indonesia
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Sheraton Surabaya Hotel & Towers
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Sheraton Surabaya Hotel & Towers
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483 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (483)
  • Mar-May only
    (140)
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    (120)
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    (109)
  • Dec-Feb only
    (114)
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Level Contributor
11 reviews
5 of 5 stars Reviewed yesterday NEW

A low end 5 star hotel, but if you compare the price to the service you get it's very good. Have stayed there a couple of times and 3-4 weeks in total, and have tried most of the services the hotel provide. A SPG hotel, and as a member you can use points on food, cloths, SPA, etc which not... More 

Was this review helpful? Yes
Los Angeles, California
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

The location is next to Tunjungan Plaza mall if you would like to walk around & this is the only plus thing. The hotel is old & dated, once you pass the lobby you can see all are worn out. The front desk is very professional. As SPG Gold member I got an upgrade to the Premier Deluxe room, but... More 

Was this review helpful? Yes
Etty S, Marketing Communication Manager at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Paulus E Thank you for your open and candid comments during your most recent stay with us. Feedback, whether positive or other, is essential in our effort to better understand our guest’s needs and improve our product and service. We do apologize for the inconveniences you incurred during your stay and your feedback has been shared with our management... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

First impression is important and a good one is what I get from the hotel staff. The hotel is located next to a super mall, so it will be easy for the guest to do some shopping or just hanging out. The room is good and clean with a very comfortable bed. Internet connection in the room is very excellent.... More 

Was this review helpful? Yes
Etty S, Marketing Communication Manager at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Muhammad A Thank you for sharing your positive feedback regarding your recent stay at Sheraton Surabaya Hotel & Towers. We are proud to learn that our location, staff, guestroom, Sweet Sleeper Bed, internet connection and breakfast menu exceed your expectation. If you have time to visit Surabaya again, do not hesitate to contact our team again. Warm regards Etty... More 

Brisbane, Australia
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed for 2 nights. On arrival was treated to a warm welcome. All staff were very good. Rooms are very clean, tidy and to standard expectation. Breakfast was included in my rate and was very good. There is quite a lot of construction work going on around the Hotel however this did not cause any unnecessary noise or inconvenience. Value... More 

Was this review helpful? Yes
Etty S, Marketing Communication Manager at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Allan T Thank you for your positive feedback regarding your recent visit to Sheraton Surabaya Hotel & Towers. We are very happy to know that our staff, guestroom and breakfast menu can exceed your expectation. Currently we are doing renovation inside and surrounding of our hotel, and hopefully it will bring the comfort and luxury to our guests. We... More 

Jakarta, Indonesia
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Located just next to tunjungan plaza. Hotel was nice and clean. Breakfast was also nice but they barely change the menu for a week, its kind of boring especially when you stay longer. Staff was nice and friendly. Pool was ok, enjoying pool view from restaurant in breakfast time.

Was this review helpful? Yes
Etty S, Public Relations Manager at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Lila K Thank you for your review. We have shared your feedbacks to the department concern and will do our utmost to make our guest experience memorable. We look forward to welcoming you back at Sheraton Surabaya Hotel & Towers. Warm regards Etty Soraya Marketing Communication Manager More 

Surabaya, Indonesia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Just one night.. but everything is great.. big bed, nice bathroom and luvly pool... club lounge so cozy, taste of foods was yummy.. so close with Tunjungan plaza and just walk for 2minutes..we'll be back here again..

Was this review helpful? Yes
Etty S, Public Relations Manager at Sheraton Surabaya Hotel & Towers, responded to this review

Dear dianyunindya Thank you for your rave review! We are proud to learn that our services and facilities have made your stay more memorable. We definitely look forward for your return at Sheraton Surabaya Hotel & Towers. Warm regards Etty Soraya Marketing Communication Manager More 

Melbourne, Australia
Level Contributor
54 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Sheraton looked after our business needs well. All transfers and bookings were attended to promptly and efficiently. Rooms were spacious and comfortable. However, the hotel is next to a building site and is very noisy until quite late in the evening. We were also woken each morning at 4.00 am by the local mosque with prayers for an hour.... More 

Was this review helpful? Yes
Etty S, Public Relations Manager at Sheraton Surabaya Hotel & Towers, responded to this review

Dear LouLou22297701 Thank you for choosing our hotel during your business trip to Surabaya. We apologize for the inconvenience due to huge renovation inside and surrounding of our hotel. Hopefully the renovation will bring more comfort for our guest in the future. We hope it didn’t hinder you to come back and get another Sheraton experience in our hotel. Warm... More 

London, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here twice within a month of May 2015 for business. I like the fact that a big shopping mall is attached to it, so I have plenty of food choices in addition to the restaurants in the hotel. The room is alright - a little tired but it's clean so it's fine to me. I love the pool -... More 

Was this review helpful? Yes
Etty S, Public Relations Manager at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Alicia_Hor Thank you for being our loyal guest. It is such a heartening to know that our location, guestroom and swimming pool have met your expectation. Currently we are doing renovation inside and surrounding of our hotel, hopefully it will bring more comfort for our guests in the future. We look forward for your return to Surabaya. Warm regards... More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed in this hotel for 1 night and we chose Sheraton because we wanted to shop all day. A friend recommend this hotel because it is attached to TP shopping mall. The room was really nice and comfy, the Wi-Fi in the room was super fast compare to the one in the lobby, but it was expected as you... More 

Was this review helpful? Yes
Etty S, Public Relations Manager at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Phoenixbee07 Thank you for your rave review! We are very happy to learn that you enjoyed your overall stay with us. If you are planning to visit Surabaya in near future, do no hesitate to contact our team again. Warm regards Etty Soraya Marketing Communication Manager More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

-Next to the hotel, a big shopping mall is located - some restaurants, Starbucks, supermarket are included. -30-40minutes from the airport (without traffic jam). -Free public wifi at the grand floor and free wifi at each room. -There are some luxury boutiques in the hotel.

Was this review helpful? Yes
Etty S, Public Relations Manager at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Aya W Thank you for sharing your memorable experience during your recent stay at Sheraton Surabaya Hotel & Towers. We are proud to learn that our location in the heart of city and complimentary Wi-Fi connection have made your stay even more memorable. We look forward to connecting with you in near future. Warm regards Etty Soraya Marketing Communication... More 

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