We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 73 Surabaya hotels

Sheraton Surabaya Hotel & Towers

5.0 of 5 Hotel   |   Jalan Embong Malang 25-31, Surabaya 60261, Indonesia
Hotel amenities
Save Saved
You added Sheraton Surabaya Hotel & Towers to your Saves list
Sheraton Surabaya Hotel & Towers
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
89%
Ranked #4 of 73 hotels in Surabaya
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
MrSerious Cheshire
  • Overview
  • Reviews (349)
  • Photos (193)
  • Amenities
  • Q&A
  • Room tips (62)
  • Location
  • More
Write a Review

349 people have reviewed this hotel

Traveler rating
    167
    143
    30
    6
    3
See reviews for
49
45
37
180
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Any
English first
Cheshire
Senior Contributor
36 reviews 36 reviews
31 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

A beautiful that is situate dright next to a fantastic mall. The mall has lots of places to eat and great shops. The actual suites are delightful and the hotel is situated on a busy road. I recommend the buisness centre too.

Was this review helpful? Yes
Teresia W, Director of Sales at Sheraton Surabaya Hotel & Towers, responded to this review

Dear MrSerious Thank you for your positive feedback during your stay with us at Sheraton Surabaya Hotel & Towers. We are happy to know that our services and facilities met with your expectations. We look forward to welcoming you back. Warm regards Teresia Wibowo Director of Sales & Marketing More

Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

If you're looking for a real five star hotel in Subaraya - then you should check this hotel. Especially the club rooms I can recommend - real private atmosphere with helpful and always friendly staff. The hotel is also connected to a large shopping mall.

Was this review helpful? Yes 2
Teresia W, Direktur Penjualan at Sheraton Surabaya Hotel & Towers, responded to this review

Dear John-Swiss Thank you for your rave review! We were very happy to learn that you have had a memorable stay especially at our Club. We shared your feedback to our Club associates who were glad that you were satisfied with their service. We definitely look forward to your return soon. Warm regards Teresia Wibowo Director of Sales & Marketing More

Surabaya, Indonesia
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Got one free night to stay here. The room is nice. Spend time to relax in the bath tub. Love the outdoor swimming pool. the water quality is pretty good and no mosquito. Best of all, Tunjungan Plaza is right beside the hotel.

Was this review helpful? Yes
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear vilasyang Thank you for your positive feedback. We are very happy to learn that facilities and location have made your stay memorable. We definitely look forward to your return to Sheraton Surabaya Hotel & Towers. Warm regards Teresia Wibowo Director of Sales & Marketing More

Perth, Australia
2 reviews
3 of 5 stars Reviewed June 16, 2014

First of all, don't expect the hotel would have 5 stars quality pool like in 5 stars hotels in Bali, the pool is pretty small for a 5 stars rated hotel, the pool bar does not operate even though the sign said (open daily from am to pm - cant exactly remember the time) we stayed for 7 days in... More

Was this review helpful? Yes
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear ranzeyranzey Thank your for sharing your experience during your stay. First and foremost, please accept our sincere apologies for not being able to live up to your expectation. Your feedbacks have been shared with the team and corrective actions will be taken. We hope you will give us another opportunity to welcome you back soon. Warm regards Teresia Wibowo... More

Denver, Colorado, United States
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed June 15, 2014

I stayed at this property last week, traveling in Indonesia with my family. I had a great time at the Club Lounge, mainly because of staff "Made" "Nova" and "Dellen". They were just so welcoming and attentive. In addition, they took great care of my family and responded to any inquiries promptly. This was one of the best experience at... More

Was this review helpful? Yes
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Jefferson L We truly appreciate your valuable feedback and are delighted to hear that you have enjoyed your stay with us and found our Club Lounge convenient. We have passed your praises to respective associates at the Club. They were happy and thank you for your kind words of them. We certainly look forward to welcoming you to Surabaya!... More

Singapore, Singapore
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 14, 2014

Sheraton Surabaya Hotel is located in a very convenient locality, and just next to a huge shopping centre - Tunjungan Plaza. I stayed here for a night recently, and very satisfied with the service, and pleasantly surprised with the comfortable and clean room. Breakfast was wide-ranging. Would definitely come back to this place again!

Was this review helpful? Yes
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear thomas88k Thank you for sharing your memorable experience during your recent stay at Sheraton Surabaya Hotel & Towers. We are pleased to hear that service and facilities exceed your expectation. We look forward to welcoming you back again soon. Warm regards Teresia Wibowo Director of Sales & Marketing More

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed June 11, 2014

My preference will always come back to this hotel. Centrally located in Surabaya town. Close to Tunjungan Plasa. The staff are very very friendly and helpful. Breakfast is to die for. Free wifi. Everything is excellent! Beware of so-called "budget hotel" in Surabaya. They are horrendous. I will never try my luck again to stay in these kinds of hotels... More

Was this review helpful? Yes
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Vera J Thank you for choosing our hotel as your preferred hotel in Surabaya. We were very happy that you have enjoyed your stay recently.. We look forward to your return to Sheraton Surabaya Hotel & Towers. Warm regards Teresia Wibowo Director of Sales & Marketing More

Bogor
Contributor
13 reviews 13 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 3, 2014 via mobile

Stayed for a night in Deluxe Suite (Room 2521 - Club floor). The room was great and spacious. It has sofa bed that would be great for family with grown up kids. The working table and mini dining table was nicely placed. However, the bath tub was kinda dirty and the pantry is such a waste with only sink and... More

Was this review helpful? Yes
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear AliraDwipayana Thank you for choosing our hotel as your accommodation at Surabaya. We are happy to learn that our facilities and service have made your stay with your family a memorable one. We appreciated your feedbacks on our bathroom conditions and food varieties to concerned departments for further follow up. We definitely look forward to your return. Warm regards... More

Sussex
Senior Contributor
30 reviews 30 reviews
26 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 18, 2014

Stayed only one night at the Sheraton in Surabaya, and had chosen a Club room (i.e. with access to Club lounge). Whilst the hotel and the rooms are very good, I was disappointed with the Club facilities; these are very meagre indeed compared with other hotels of a similar quality. Forget about spirits, you are limited to beer or wine,... More

Was this review helpful? Yes 1
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear dhanbadman Thank you so much for sharing your experience with us. We have taken note of your comments and will discuss it with the team. We look forward to welcoming you back again. Warm regards Teresia Wibowo Director of Sales & Marketing More

Denpasar, Indonesia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 18, 2014

I stayed in Sheraton hotel Surabaya about a week ago for a business trip. i enjoyed a good breakfast, especially the green smoothies. The staff were helpful and friendly. The location is great at the city centre, connected to the huge Tunjungan Plaza mall .The mall is undergoing some amount of renovation but the shops are generally open. Large selection... More

Was this review helpful? Yes
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Bekalisa Thank you for sharing your memorable experience during your recent visit to Sheraton Surabaya Hotel & Towers. We are proud to learn that your business trip was successful. We can’t wait for your return to our hotel in near future. Warm regards Teresia Wibowo Director of Sales & Marketing More

Owners: What's your side of the story?
If you own or manage Sheraton Surabaya Hotel & Towers, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Sheraton Surabaya Hotel & Towers? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Surabaya Hotel & Towers

Address: Jalan Embong Malang 25-31, Surabaya 60261, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton Surabaya Hotel & Towers 5*
Reservation Options:
TripAdvisor is proud to partner with Agoda, Booking.com, Expedia, Travelocity, Orbitz, Tingo, BookingOdigeoWL, Despegar.com, Hotels.com, Venere and Otel so you can book your Sheraton Surabaya Hotel & Towers reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Surabaya Hotel And Towers
Surabaya Sheraton
Sheraton Surabaya Hotel & Towers Java

193 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (169)
Viewed
Room/suite (54)
Viewed
Hotel & grounds (31)
Viewed
View from room (16)
Viewed
Bathroom (17)
Viewed
Pool/beach area (9)
Viewed
Dining (10)
Viewed
Other (32)

Management photos: Courtesy of the property manager

Viewed
All management photos (25)
Viewed
Dining (4)
Viewed
Hotel & grounds (5)
Viewed
Room/suite (6)
Viewed
View from room (2)
Viewed
Bathroom (1)
Viewed
Other (7)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Romantic Hotel in Surabaya #3 Family Hotel in Surabaya #4 Luxury Hotel in Surabaya #4 Spa Hotel in Surabaya #4 Business Hotel in Surabaya
Hotel Class
Official Description (provided by the hotel)
Nestled in the heart of Surabaya, the Sheraton Surabaya Hotel & Towers is a great place to conduct business, catch up with friends and family, or just relax. Next to the city’s most famous shopping center, Tunjungan Plaza our hotel offers a comfortable retreat and an unforgettable experience. Warm, friendly service awaits you from the moment you step through the front door until the last goodbye. ... more   less 
Number of rooms
348

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer