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All 74 Surabaya hotels

Sheraton Surabaya Hotel & Towers

5.0 of 5 Hotel   |   Jalan Embong Malang 25-31, Surabaya 60261, Indonesia
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Ranked #4 of 74 Hotels in Surabaya
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
njfk Singapore, Singapore
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375 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Singapore, Singapore
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed there for business. The hotel need a facelift. The bathroom fixtures and the furniture are old. Very centrally located with big shopping mall around. I forgotten that i am a Starwoods member and the staff being very attentive and asked if i am a member. I forgotten about my user name and the staff made an effort to retrieve... More

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Teresia W, Director of Sales at Sheraton Surabaya Hotel & Towers, responded to this review

Dear njfk Thank you for taking the time to write us your comment and sharing your experience with us. We have shared the comments to concerned department heads for further improvement. I do hope that we have the opportunity to welcome you back to Sheraton Surabaya Hotel & Towers in the near future. Warm regards Teresia Wibowo Director of Sales... More

Denpasar, Bali
Top Contributor
87 reviews 87 reviews
48 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This Sheraton is part of a superblock consisting of apartments, hotel and a humongous shopping center in the heart of Indonesia's second largest city, Surabaya. As such, one will not be short of dining and entertainment options and visits to the business district is only a short drive away. Staff is warm and very courteous while rendering a very efficient... More

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Teresia W, Director of Sales at Sheraton Surabaya Hotel & Towers, responded to this review

Dear RoniWDenpasar Thank you for taking your time to review Sheraton Surabaya Hotel & Towers. We have shared the feedback to our department heads for further improvement. We were glad to learn that you have enjoyed most of our service and facilities especially our signature bed Sweet Sleeper Bed. We look forward to welcoming you back at Sheraton Surabaya Hotel... More

Jakarta, Indonesia
Top Contributor
215 reviews 215 reviews
28 hotel reviews
97 helpful votes 97 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

My first impression was not good as when I was checking in at 2pm , the time it states you can check in, they told me I would have to wait 30mins before a room be available. I was not happy after flying all night from Australia and so on. When I asked to speak to the manager and wanted... More

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Teresia W, Director of Sales at Sheraton Surabaya Hotel & Towers, responded to this review

Dear John J Thank you for taking the time to convey your balanced reviews during your stay at Sheraton Surabaya Hotel & Towers recently. We apologized for having less positive experience upon arrival. Please rest assured that we have shared your feedback to concerned department heads for improvements. We are pleased to learn that you have enjoyed other features of... More

New York City, New York
Top Contributor
57 reviews 57 reviews
26 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed August 9, 2014

First and foremost, the staff was delightful -- attentive, polite, professional and took pride in their service. I was greeted on arrival by name and whisked through the check-in process efficiently. English skills were great so no communication challenges. My room was upgraded given SPG status and I had a specially designated SPG room, which was spacious and had all... More

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Teresia W, Director of Sales at Sheraton Surabaya Hotel & Towers, responded to this review

Dear HK-squared First of all, thank you for taking time to review our property. We have forwarded it to concerned department heads to improve our service and facilities. We hope it will be better next time you visit our hotel. Warm regards Teresia Wibowo Director of Sales & Marketing More

Jakarta, Indonesia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 8, 2014

Perfect location when you are in Surabaya, shopping and eating out is just next to hotel since it's located in a huge mall. Room is a bit tired show it's age especially on the table that with chip here and there..bathroom was clean but the towels were not white anymore, need new towels for this 5 stars hotel. Service was... More

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Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Dharma_bs Thank you sharing your experience during your recent stay at Sheraton Surabaya Hotel & Towers. We are very proud to know that you have had a memorable stay experience in our hotel. Thank you for your valued patronage regarding our guestroom and bathroom’s condition. We have shared your feedback to our concerned department Head for improvements. We definitely... More

Panaji, India, Asia
Contributor
11 reviews 11 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 6, 2014

Everything was good of this hotel fpr examole they went to the extent of changing the wifi router to a new one as it ensured us the wifi connection. We were 4 friends so got interconnected rooms. Breakfast was too good. There are taxis waiting just at the main gate outside so whenever u stepped out the wallet person just... More

Was this review helpful? Yes 1
Teresia W, Director of Sales at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Dasadit Thank you for your rave review! We are heartening to hear that you and your friends enjoyed our services and facilities at Sheraton Surabaya Hotel & Towers. We have passed your compliment you our concern associates. We look forward to welcoming you back in the near future. Warm regards Teresia Wibowo Director of Sales & Marketing More

Jakarta, Jakarta Raya, Indonesia
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 6, 2014

Spending 3 days at Sheraton Surabaya with my family. We all loved the place and the ambience. The kids loved spending their times by the pool. Moreover, the connection to the mall made our life easier. See you soon Sheraton Surabaya

Was this review helpful? Yes
Teresia W, Director of Sales at Sheraton Surabaya Hotel & Towers, responded to this review

Dear RaveandCrave Thank you for your positive feedback. We love to hear that you and your family had a wonderful experience during your stay at Sheraton Surabaya Hotel & Towers, and our facilities met your expectations. We definitely look forward to re-connecting with you and your family soon. Warm regards Teresia Wibowo Director of Sales & Marketing More

Surabaya
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 2, 2014

If there is one thing to rave about Sheraton hotel in Surabaya, it is the location. No other hotel can match the location of this hotel. Easily the best located hotel in Surabaya. Great Buffet. Easy access to Tunjungan Plaza : a minute walk. Don't forget to ask a taxi driver to take you to Tidar, about a minute drive... More

Was this review helpful? Yes 1
Teresia W, Director of Sales at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Michaelgunawan94 Thank you for your kind review. We are glad that you have enjoyed your stay with us as well as your experience exploring the beauty of Surabaya. We look forward to welcoming you back at Sheraton Surabaya Hotel & Towers. Warm regards Teresia Wibowo Director of Sales & Marketing More

Jakarta, Indonesia
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 2, 2014 via mobile

I stayed in Sheraton previously for a family matters back in early 2014 and now in August I come back to see the hotel, again. The hotel exceeded my expectation as a lot of improvement has been going on. One thing is the internet. It's blazing speed of 1,5 MBps (not Mbps) helped me going around the office's crazy ping-pong... More

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Teresia W, Director of Sales at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Yanuar A Thank you for your positive feedback during your memorable stay at Sheraton Surabaya Hotel & Towers. We glad to hear that our services and facilities have met your expectations, and also we shared your rave comments to our concerned associates. We look forward to welcoming you back at Sheraton Surabaya Hotel & Towers. Warm regards Teresia Wibowo... More

Bali, Indonesia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 28, 2014

It is my first experience to stay at Starwood chain hotel. Spend my time here for business trip. The bed room was nice and spacious, the bathroom was clean, and the amenities was good. Plenty choices of food during breakfast, and the meals was good. Although the main swimming pool was not large as expected, but the water was nice... More

Was this review helpful? Yes
Teresia W, Director of Sales at Sheraton Surabaya Hotel & Towers, responded to this review

Dear SuryaAstina Thank you for your positive feedback during your stay at Sheraton Surabaya Hotel & Towers. We are happy to know that you enjoyed our service and facilities, and we have passed your complement to concerned associates. We definitely look forward to your return at Sheraton Surabaya Hotel & Towers. Warm regards Teresia Wibowo Director of Sales & Marketing More

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Additional Information about Sheraton Surabaya Hotel & Towers

Address: Jalan Embong Malang 25-31, Surabaya 60261, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Surabaya Hotel & Towers 5*
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Also Known As:
Sheraton Surabaya Hotel And Towers
Surabaya Sheraton
Sheraton Surabaya Hotel & Towers Java

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