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Sheraton Surabaya Hotel & Towers

#8 of 108 Hotels in Surabaya
Certificate of Excellence
Jalan Embong Malang 25-31, Surabaya 60261, Indonesia
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1 room 1 adult
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Sheraton Surabaya Hotel & Towers
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576 Reviews from our TripAdvisor Community

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Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

I mostly stayed at Sheraton Surabaya whenever I do my business trip in the city. The location is very good and because the hotel joined with Tunjungan mall provides more conveniences. The staff all are very nice and competent. Foods were generally good, including the room service. Also happy that they provide choices for coffee not just black but offers... More 

Helpful?
Thank Fitria A
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Location is one of the best in Surabaya. However, it needs to shape up. 1. the security gate and metal detector was inside the lobby. It defeats the purpose. 2. the card key has to be inserted in the lift and caused delay when one by one has to insert the card. 3. my room door cannot close automatically, the... More 

Helpful?
Thank Ghaslim
Defy S, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Ghaslim Thank you for sharing your experience with some valuable feedback during your stay with us. We regret that we were unable to meet your expectations on this visit and we really appreciate your feedback which we will use to improve our service delivery. Your feedback about the safety and security matters as well as the guestroom facilities are... More 

London, United Kingdom
Level Contributor
87 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This Sheraton is attached to a very busy mall in Surabaya. Other hotels have shuttles to this mall. We ate once in the Chinese restaurant here. The room on the high floor is good. would recommend if you wanted to be in the centre of Surabaya.

Helpful?
Thank Fooe2
Defy S, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Fooe2 It’s such an honour to read your review and greatly appreciate your positive comment for Sheraton Surabaya Hotel & Towers. We are glad to see that you enjoyed our direct connection with shopping mall, menu at our Lung Yuan Chinese Restaurant and guestrooms. Our goal is always guest satisfaction and it appears that we have succeeded! We look... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

This is one of the hotels I travel to regularly due to work reason. I have to say it is simply amazing. Every staff there is really nice and considerate, rooms are huge and location is very centre. This time I arrive really early in the morning, and I was worried that check in too early was impossible. However even... More 

Helpful?
Thank claudia c
Defy S, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear claudia c Thank you for choosing our hotel as your accommodation on your business trip. It is such a heartening to know that you have a memorable Sheraton stay experience in our hotel. Again, thank you for your positive feedback and we definitely look forward for your return to Sheraton Surabaya Hotel & Towers. Best regards Defy Syamsumar Director... More 

Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

One word to describe... Excellent... Nice staffs Nice services.. Nice room.. What else do you need.??? Location is great.. Room is clean.. Bath room excellent.. Water pressure.. Good.. Breakfast menu.. ok.. Of course i will come again... Thumbs up!!!

Helpful?
Thank budir79
Defy S, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear budir79 Thank you for your rave review! We are very happy to learn that our services, guestroom, location and breakfast menu exceed your expectation. If you have time to visit Surabaya again, our team will be gladly to welcoming you back at Sheraton Surabaya Hotel & Towers. Best regards Defy Syamsumar Director of Sales & Marketing More 

Bali, Indonesia
Level Contributor
4 reviews
5 of 5 stars Reviewed 4 weeks ago

overall i'm very happy with the service. i choose sheraton surabaya because they have a nice location just near the tunjungan plaza mall. i loves the room, very clean and lovely !! (but i need to wait another 3 hours because the room is not ready yet when im arrived). the breakfast has a lot of variety and good quality... More 

Helpful?
Thank Stella2811
Defy S, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Stella2811 Thank you for your rave review! We are very happy to know that our services, location, guestroom condition and breakfast menu have exceed your expectation. We definitely look forward for your return to Sheraton Surabaya Hotel & Towers. Best regards Defy Syamsumar Director of Sales & Marketing More 

Sydney, Australia
Level Contributor
15 reviews
12 hotel reviews
4 of 5 stars Reviewed January 1, 2016

Stayed for 1 night in November 2015. Stayed here following a wedding reception downstairs. Older style room, showing some age in the furnishings and in need of some love.Our room had a leak in the toilet. We called reception and they had someone come to check it. They upgraded us to another room when they determined they couldn't fix it.... More 

Helpful?
Thank ctman2010
Defy S, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear ctman2010 Thank you for choosing our hotel for your accommodation in Surabaya and hopefully the wedding reception went smoothly. We appreciate your comments on how we can improve our room condition! It is reviews like yours that will allow us to continue improving. Thank you for reaching out to us and we hope to welcome you back to the... More 

Mumbai (Bombay), India
Level Contributor
86 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 stars Reviewed December 23, 2015

I stayed here in October as we had a company event at the ballroom. The hotel is comfortable and aptly located next to a mall, with options for shopping and food. I stayed for about 3 nights and my stay was comfortable, the staff is friendly and helpful. When I was unwell, the Dr on call was helpful and provided... More 

Helpful?
Thank JPreviews
Defy S, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Jpreviews Thank you for choosing our hotel as your business meeting in Surabaya! We are very happy to know that your meeting went smoothly and our services can meet your expectation. Thank you for taking the time to mention one of our staff members! We will be sure to pass your comments along to the team. We're looking forward... More 

Wels, Austria
Level Contributor
194 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
3 of 5 stars Reviewed December 22, 2015

Friendly reception rooms as is expected from Sheraton Hotels although some renovation required - sufficient space and complete furnishing. breakfast complete but nothing special - the service personnel was very friendly there had always a smile for us and very helpful. cannot comment on the kitchen quality

Helpful?
Thank sauraumpfa
Defy S, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear sauraumpfa Thank you sharing your feedback during your recent stay at our hotel. We are sincerely sorry that your stay did not meet your expectations, and we also appreciate your comments on how we can improve our room condition and breakfast quality! It is reviews like yours that will allow us to continue improving. Thank you for reaching out... More 

Salatiga, Indonesia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 21, 2015

I like shopping so I always like to stay own a hotel which is close to a shopping mall. Sheraton is the best for that purpose, very near to Tunjungan Plaza, it is five star hotel and nice ambience. Breakfast serves a wide variety of international and local cuisine.

Helpful?
Thank DeviLovesTravel
Defy S, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear DeviLovesTravel Thank you for your positive review! We are very happy to know that our direct access to Tunjungan Plaza and breakfast menu at Kafe Bromo have met your expectations. If you have time to visit Surabaya again, our team will be very happy to welcoming you back at Sheraton Surabaya Hotel & Towers. Best regards Defy Syamsumar Director... More 

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