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Sheraton Surabaya Hotel & Towers

5.0 of 5 Jalan Embong Malang 25-31, Surabaya 60261, Indonesia
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Certificate of Excellence 2014
Sheraton Surabaya Hotel & Towers
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Sheraton Surabaya Hotel & Towers
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425 reviews from our community

Traveler rating
    200
    176
    39
    6
    4
See reviews for
66
50
41
218
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (425)
  • Mar-May only
    (106)
  • Jun-Aug only
    (108)
  • Sep-Nov only
    (109)
  • Dec-Feb only
    (102)
All months
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Stayed there during business trip to Surabaya, It was a really nice hotel, located on top of a huge mall. Very convenience to find foods and souvenir. The room is quite big, clean and nice. The concierge was very friendly, they looked after my golf bag very well. The breakfast was excellent, they serve an array of local and international... More 

Was this review helpful? Yes
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Its my fourth time back staying here for the past 5 years. I stayed 3 nights using cash and redeem points from my SPG account. Despite the recent renovations, I still can feel the dated interior of the room and corridors. Water sometimes turn yellowish and swimming pool water color turned from blue to green in my 2nd day. I... More 

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Leuven, Belgium
Contributor
13 reviews 13 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed overnight at Sheraton Surabaya and it has changed since the last time I stayed there. in my case, the room has been renovated. We had a premium deluxe room with 2 double beds (each approximately 140 cm wide). the room is chic, modern, clean, and quite spacious too. I was delighted to see that Sheraton provides french press... More 

Was this review helpful? Yes
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear devilssmirk Thank you for your rave review! We are very happy to know your our services and our facilities made your stay even more memorable. Your positive feedback has communicated to our associates. Please contact us for your next stay. We look forward to meeting with you soon. Warm regards Teresia Wibowo Director of Sales & Marketing More 

Norman, Oklahoma
Top Contributor
66 reviews 66 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here a while back and loved it the bar had a great band the rooms were great. The pool and gym were awesome. The service was amongst the best I've had anywhere. I couldn't have asked for anything better!

Was this review helpful? Yes
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Swank23 Thank you for your rave review! It is such a pleasure to hear that our guest got best Sheraton experience during their stay with us. If you have time to visit Surabaya again, do not hesitate to contact us. Warm regards Teresia Wibowo Director of Sales & Marketing More 

Tangerang, Indonesia
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We spent our New Year holiday here. Stay of 3 nights including Grand Gala Dinner on the New Year's Eve. Start from check in until check out, experiences are awesome!!. Staffs very friendly, room always clean, breakfast and dining also complete and delicious. New Year's Eve gala dinner also awesome... Oh ya...this hotel also connected to big mall, Tunjungan Plaza... More 

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Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear tonsud Happy New Year! Thank you for choosing our hotel during New Year’s period. We are very happy to meet you during our New Year’s Eve Grand Gala with Kahitna. Thank you for your compliment regarding our professional staff, guestroom cleanliness, breakfast menu and our perfect location in the heart of Surabaya. We look forward for your visit in... More 

Mumbai (Bombay), India
Contributor
18 reviews 18 reviews
13 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was hungry for Indian food after being in Indonesia for a few days and had to come down to Surabaya on work. Post checking in I noticed on the dine in menu that they served Indian food and Biryani was one of them. I went ahead and ordered one of them least expecting an authentic Indian Dum Biryani, which... More 

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Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear zacler Thank you for your rave review! We are very happy to know that you enjoyed our Indian food in Kafe Bromo and In-Room Dining. Every Friday, we have Tandoori Night at Kafe Bromo and will serve authentic Indian cuisine. If you have time to visit our hotel again, please do not hesitate to contact our team again. Warm... More 

Singapore, Singapore
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The room was not Sheraton's standard, a bit old look. The breakfast was too local taste, I would recommend to provide more international choices. The good thing with this hotel is the location, right next to a big shopping mall, where you can choose plenty of restaurant to dine.

Was this review helpful? Yes
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Rorie H Thank you for your valued patronage in our hotel. Guest satisfactions is our priority and we will share your feedback to concerned department for their further improvement. We look forward to meet you again in near future. Warm regards Teresia Wibowo Director of Sales & Marketing More 

Contributor
13 reviews 13 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My first time staying here while on leisure holiday. Opted to stay here in Surabaya because of its location which is directly acessible to the Tunjungan Plaza where you can find any basic needs e.g. food/ toiletries and shopping! The best place to stay in Surabaya since we were staying in the highland hotels (which we had slight culture shock... More 

Was this review helpful? Yes
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Khat H Thank you for your rave reviews! We are very happy to learn that you enjoyed your overall stay experience at Sheraton Surabaya Hotel & Towers. Thank you for your positive feedback towards our location, SPG guestroom, check-in process, our professional staff and breakfast menu. We definitely look forward for your return. Warm regards Teresia Wibowo Director of... More 

Bogor, Indonesia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 17, 2014

Located adjacent to Tunjungan Plaza Mall this hotel is perfect for shoppers. A huge and good shopping town is well connected to the hotel building. The room is spacious and luxury. The price is a bit overrated though. The breakfast was nice. The service was ok.

Was this review helpful? Yes
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Siti N Thank you for your positive feedback. We are happy to know that you enjoy our location, guestroom, breakfast menu and our services. Guest comfort always be our priority. If you have time to visit Surabaya again, do not hesitate to contact us. Warm regards Teresia Wibowo Director of Sales & Marketing More 

Los Angeles, California
Top Contributor
89 reviews 89 reviews
23 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed December 13, 2014

We stayed two nights here using Starwood points for a room with a suite upgrade. We were "rescued" by the Sheraton driver Willy, from a lousy lodge in Probolinggo (he drove from the Sheraton to us on short notice). Willy was a great driver for the long, three hour + drive back into Surabaya. Desk and check-in staff were all... More 

Was this review helpful? Yes
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear mhb1954 Thank you for sparing some of your valuable time to share your experience while staying with us. Thank you also for recognizing the friendliness of our associate (especially Willy and Titik Waskitorini) as we always commit to deliver memorable experience to our guests. We would like to extend our appreciation for your support and loyalty toward our Hotel.... More 

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Additional Information about Sheraton Surabaya Hotel & Towers

Address: Jalan Embong Malang 25-31, Surabaya 60261, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton Surabaya Hotel & Towers 5*
Number of rooms: 348
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Also Known As:
Sheraton Surabaya Hotel And Towers
Surabaya Sheraton
Sheraton Surabaya Hotel & Towers Java
Hotel Style:
#2 Romantic Hotel in Surabaya
#3 Spa Hotel in Surabaya
#3 Family Hotel in Surabaya
#3 Luxury Hotel in Surabaya
#4 Business Hotel in Surabaya

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