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All 67 Surabaya hotels

Sheraton Surabaya Hotel & Towers

5.0 of 5 Hotel   |   Jalan Embong Malang 25-31, Surabaya 60261, Indonesia
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Sheraton Surabaya Hotel & Towers
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Ranked #3 of 67 hotels in Surabaya
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
IdaImran Singapore, Singapore
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306 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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English first
Singapore, Singapore
Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

What can we say, just simply Superb.... stayed at at the Club Room at Sheraton Surbaya. It was smooth sailing from the time we checkin till we checkout at the Sheraton Club. We arrived early and was given a room with no hassle. Room is spacious and we love the comfy bed & pillows. The meals ( Bfast, lunch &... More

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Jakarta, Indonesia
Senior Reviewer
8 reviews 8 reviews
4 of 5 stars Reviewed 5 days ago NEW

1 hari sebelum mengakhiri perjalan di surabaya , saya dan teman2 memustuskan ke sheraton, Dan worth it banget sih....Tempatnya bagus, exclusive, nyaman. Tempat tidurnya juga besar untuk yang double bed. Bisa untuk 4-5 orang. Mantap deh... breakfastnya juga OK , ada western food dan Italian food. Happy travelling ^^

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Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review
Google Translation

Dear Nad-cute Terima kasih telah meluangkan waktu untuk berbagi pengalaman anda selama masa kunjungan anda ke Sheraton Surabaya Hotel &... More

Singapore, Singapore
Senior Contributor
29 reviews 29 reviews
24 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for 3 nights for biz, booked directly from hotel website and got good deal with club rooms. Upon arriving, check in was painful.. Had to wait for 15min for each person until concierge was kind enough to assist me. Once they recognize my membership with SPG, the process was so fast, not even require to provide credit card nor... More

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Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Ngelencer Thank you for your rave review! We were very happy you took advantage of using the most of our facilities and services within the limited time you had with us. We took note of your wait time upon arrival and are grateful that you recognized our concierge’s efforts to make your stay comfortable and memorable. Please rest assured... More

Amsterdam, The Netherlands
Contributor
13 reviews 13 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The location is the best, right in the middle of the city and direct access to the biggest shopping mall in the city. the service is great, we were upgraded to the excecutive floor room upon arrival, the staff especially at the front office were wonderful and very helpful, the room is bit oudated though but spacey.

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Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear MissP _ams I would like to thank you for your feedback of your recent stay with us. We are happy to provide our guests a space where they can relax and enjoy themselves. Your kind words regarding the friendly service of our associates are greatly appreciated and rest ensured that we will convey your compliment to the team. We... More

jakarta
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Coming back to this property is like visiting an old and dear friend. The moment you arrive it is as though you never left. As I sit in the magnificent coffee shop this Sunday morning surrounded by young families I realize it is also a perfect get away retreat with young people surrounded by great food and youthful laughter I... More

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Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear mintyJakarta Welcome back to Sheraton Surabaya Hotel & Towers! We are very happy to welcoming you back during Earth Hour event. Thank you for your support and participation during our event. Hopefully our small event can make big impact in the future for our planet. We hope to welcoming you back at the city of Heroes soon! Warm regards... More

Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

About an hours drive by cab this hotel has everthing a traveller needs and more. The friendly smiles and greetings start the minute the doorman opens your cab door, to the reception and room I was sincerely greeted by ever staff member that was within earshot. Checkin was fast with an upgrade without asking and late checkout when requested. Rooms... More

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Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Binedlow Thank you for taking time to share your experiences at our property. We are really happy to know that you have had a great stay with us. We strive to provide excellent attention to details and ensure our guests’ experience. We look forward to welcoming you back soon. Warm regards Teresia Wibowo Director of Sales & Marketing More

Montreal, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

The Sheraton Surabaya Hotel was one of the best I've ever stayed at and it is why I keep returning. It's a beautiful and luxurious hotel that exceeded the highest standards ever experienced in a Sheraton or any other 5 star hotel I've stayed at. The Breakfast buffet and restaurant was above all my expectations and had a wide variety... More

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Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Vito R Thank you for sharing your memorable experience during your stay with us and congratulations on your engagement! It such a pleasure for us to be a part of the most important and memorable journey for both of you. We hope to have the opportunity to welcome you back at the Sheraton Surabaya Hotel & Towers. Warm regards... More

Saffron Walden
Top Contributor
70 reviews 70 reviews
24 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The room was well appointed, with good a WiFi connection. The staff in the lobby and reception were welcoming, but there was no element of friendliness, they seemed more servile as if following a script. Will I stay here again? Not by choice!

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Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Voyageur775 Thank you for sharing your feedback about your experience with our associates during your recent visit at Sheraton Surabaya Hotel & Towers. It has given us the opportunity to improve our service. Please rest assured that steps are being made to remedy the situation. We hope to welcome you back at Sheraton Surabaya Hotel & Towers anytime soon.... More

Tangerang, Indonesia
Senior Contributor
47 reviews 47 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here for 3 nights on November 2013 for business. As expected from Sheraton, everything was of high-quality standards. Check in was fast and efficient, all the staff was friendly and capable. The room and bathroom were spacious. The beds and bedding were comfortable. The room and bathroom were clean, with no smell of mustiness or smoke. Great amenities including... More

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Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear indarini Thank you for taking the time to post your comment regarding your recent visit to the hotel. We are delighted that you were satisfied with our facilities and service. Once again, thank you for your great support. We look forward to welcoming you back soon. Warm regards Teresia Wibowo Director of Sales & Marketing More

blitar
Contributor
14 reviews 14 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 15, 2014

Just check out from this hotel a couple hours ago, I got complementary late check out until 2pm, it was amazing thanks and appreciate for that, room very clean and standard class hotel similar like other their level hotels, breakfast good staff restaurant was nice thanks to Deni

Was this review helpful? Yes
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Heri S Thank you for your kind review. We are thrilled to read that you enjoyed your stay and you got good memories during your stay. We are looking forward reconnecting with you soon in Sheraton Surabaya Hotel & Towers. Warm regards Teresia Wibowo Director of Sales & Marketing More

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Additional Information about Sheraton Surabaya Hotel & Towers

Also Known As:
Sheraton Surabaya Hotel And Towers
Sheraton Surabaya
Surabaya Sheraton
Sheraton Surabaya Hotel
Sheraton Surabaya Hotel & Towers Java
Address: Jalan Embong Malang 25-31, Surabaya 60261, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Surabaya
#3 Luxury Hotel in Surabaya
#4 Business Hotel in Surabaya
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton Surabaya Hotel & Towers 5*
Official Description (provided by the hotel):
Nestled in the heart of Surabaya, the Sheraton Surabaya Hotel & Towers is a great place to conduct business, catch up with friends and family, or just relax. Next to the city’s most famous shopping center, Tunjungan Plaza our hotel offers a comfortable retreat and an unforgettable experience. Warm, friendly service awaits you from the moment you step through the front door until the last goodbye. ... more   less 
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