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Sheraton Surabaya Hotel & Towers

Certificate of Excellence
Jalan Embong Malang 25-31, Surabaya 60261, Indonesia
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Sheraton Surabaya Hotel & Towers
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Sheraton Surabaya Hotel & Towers
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457 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Indonesian first
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  • Japanese first
  • Korean first
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Hong Kong, China
Top Contributor
68 reviews 68 reviews
60 hotel reviews
230 helpful votes 230 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Sheraton Club Room V JW Marriott Club Room I recently stayed at a hotel chain that has two big name in the world of hospitality in Surabaya City, the Sheraton Surabaya, and the JW Marriott Surabaya. I would make the comparison of the experiences stay at Sheraton and JW Marriott . At this time, I was stay at their Club... More 

Was this review helpful? Yes
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear FSB_81 Thank you for the detailed explanation of the overall experience of your stay at our hotel. Our associates were pleasure to serve you with warm, connected and professional services. We look forward to welcoming you back at Sheraton Surabaya Hotel & Towers. Warm regards Teresia Wibowo Director of Sales & Marketing More 

Rancho Palos Verdes, California
Contributor
12 reviews 12 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Considering all the new hotel properties going up in Surabaya, I fail to see why I should stay at this old property again. First of all, there is a huge construction project going up right next door -- it looked like I could touch the cranes if I opened my window. Also, the bathroom was less than stellar. On more... More 

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Denmark
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at the Sheraton and attended a big event over 3 days, so had the pleasure to enjoy the hotel facilities and huge food selections. Rooms a quite big and up-to-date, overall impression of the Hotel is good, luxurious with decent pricing. The hotel is connected to a Mall, good for small shopping, coffee and food or just a walk.... More 

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Teresia W, Director of Sales at Sheraton Surabaya Hotel & Towers, responded to this review

Dear J0hn_travel Thank you for choosing Sheraton Surabaya Hotel & Towers as your accommodation in Surabaya. We are proud to learn that our service and facilities have met your overall expectations. We definitely look forward to welcoming you back at Sheraton Surabaya Hotel & Towers. Warm regards Teresia Wibowo Director of Sales & Marketing More 

Senior Contributor
25 reviews 25 reviews
24 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed for 2 nights in sheraton surabaya last month for business reason,i take a standard room which located in 15th floor,as 15th floor is the lowest floor for the room in sheraton.The room is very nice,clean,spacious and well maintenance,bed is very comfortable as i travel alone.they have both shower and bathtub in the bath room,and they always send us a... More 

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Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear kimstet Thank you for choosing our hotel during your business trip. We are very happy to know that you have had the memorable Sheraton experience in terms of our services and facilities. Thank you for your detailed review and we definitely look forward to welcoming you back at Sheraton Surabaya Hotel & Towers. Warm regards Teresia Wibowo Director of... More 

Jakarta, Indonesia
Top Contributor
70 reviews 70 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I chose this hotel as the location was integrated with Tunjungan Plaza Mall. In overall, this hotel was good as the five stars hotel standard. What I didn't like was: Wifi is quite slow, I even can connect to the wifi. I have called the front desk for wifi, they asked me to restart my devices but there was no... More 

Was this review helpful? Yes
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Evawaty Thank you for sharing your experience during your recent stay in our hotel. Please accept our sincere apology for the shortcomings you had to encounter during your visit. We have shared your feedback to our department concern for their further improvement. If you have time to visit Surabaya again, do not hesitate to contact us. Warm regards Teresia... More 

Kuala Lumpur, Malaysia
Senior Contributor
36 reviews 36 reviews
26 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is located in the city center with Tunjungan Plaza mall attached to it. There are lot of ongoing construction works around the hotel, an evidence of progressive business environment of Surabaya and East Java. The rooms are all well maintained and probably a continuous upgrading taking place in the past. Business travelers with meetings outside of city will... More 

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Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear MNMY Thank you for your rave review! We are very happy to learn that your recent stay in Sheraton Surabaya Hotel & Towers was a memorable ones. We have shared your positive feedback to our team. Once again, thank you for choosing our hotel as your accommodation in Surabaya and we look forward to connect with you in the... More 

Jakarta, Indonesia
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed March 20, 2015

Stayed here for 3 nights on business trip to Surabaya. Got a twin bed room. Asked for a single bed but not available. Room is very good. Very comfortable. But.... Someone was drilling somewhere in the middle of the night and in the morning. So disturbing. I guess they repairing somewhere near my room at 19th floor. Anything but the... More 

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Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Frits C Thank you for taking time to review your recent visit at Sheraton Surabaya Hotel & Towers. We apologized for the inconvenience due to maintenance around the hotel as we want to give our guest better experience in the future. We have forwarded your comment to concerned departments for their input and further action. We hope that this... More 

Auckland, Auckland, New Zealand
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 16, 2015

Always my preferred place to stay in Surabaya, though this review is only coming live after 4 stays. What I've found is the staff have always been professional, super friendly and very confident and empowered to be able to help in any possible way they can. Anything from finding places and events to helping me load credit into my Indonesian... More 

Was this review helpful? Yes 1
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear BryanB27 Thank you for being our loyal guest and your rave review! We are very excited to read your positive feedback regarding services and facilities as well as our direct connection to Tunjungan Plaza. Our guest comfort is our top priority and we glad that you enjoyed your overall stay experience with us. We look forward to meeting with... More 

Purwokerto, Indonesia
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 12, 2015

Sheraton Surabaya Hotel and Tower is luxury hotel with perfect location in the heart of Surabaya. The Hotel is connected to Tunjungan Plaza, the best and the biggest Shopping Mall in town. The room is comfortable and clean. Lung Yuan, the Chinese Restaurant on level 2 is popular venue for Dim Sum, especially on weekends. The Pool is beautiful-resort like.

Was this review helpful? Yes 1
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Yenella Thank you for sharing your positive feedback during your recent stay at our hotel. It is such a pleasure to know that our location, direct access to Tunjungan Plaza, Dim Sum selection on Lung Yuan every Sunday and our beautiful swimming pool can make your stay even more memorable. If you have time to visit Surabaya again, please... More 

Perth, Australia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 10, 2015

A very nice hotel in a perfect location attached to Tunjungan Plaza. The staff are super friendly, rooms clean and comfortable. The only negative thing I can say is that the refrigerator in each room is very poor. It does not seem to have a compressor. This means if you buy a warm drink in the supermarket in the afternoon,... More 

Was this review helpful? Yes 1
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Blake M Thank you being our loyal guest and sharing your feedback regarding your recent stay at our hotel. We are very happy to welcoming you back to our hotel and give you another Sheraton experience. We apologize for the inconvenience caused in your guestroom. We have shared your review to our department concern for further improvement. We definitely... More 

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