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Sheraton Surabaya Hotel & Towers

Certificate of Excellence
Jalan Embong Malang 25-31, Surabaya 60261, Indonesia
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Sheraton Surabaya Hotel & Towers
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Sheraton Surabaya Hotel & Towers
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449 reviews from our community

Traveler rating
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    187
    45
    6
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
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Kuala Lumpur, Malaysia
Senior Contributor
36 reviews 36 reviews
26 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel is located in the city center with Tunjungan Plaza mall attached to it. There are lot of ongoing construction works around the hotel, an evidence of progressive business environment of Surabaya and East Java. The rooms are all well maintained and probably a continuous upgrading taking place in the past. Business travelers with meetings outside of city will... More 

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Jakarta, Indonesia
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for 3 nights on business trip to Surabaya. Got a twin bed room. Asked for a single bed but not available. Room is very good. Very comfortable. But.... Someone was drilling somewhere in the middle of the night and in the morning. So disturbing. I guess they repairing somewhere near my room at 19th floor. Anything but the... More 

Was this review helpful? Yes
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Frits C Thank you for taking time to review your recent visit at Sheraton Surabaya Hotel & Towers. We apologized for the inconvenience due to maintenance around the hotel as we want to give our guest better experience in the future. We have forwarded your comment to concerned departments for their input and further action. We hope that this... More 

Auckland, Auckland, New Zealand
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Always my preferred place to stay in Surabaya, though this review is only coming live after 4 stays. What I've found is the staff have always been professional, super friendly and very confident and empowered to be able to help in any possible way they can. Anything from finding places and events to helping me load credit into my Indonesian... More 

Was this review helpful? Yes 1
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear BryanB27 Thank you for being our loyal guest and your rave review! We are very excited to read your positive feedback regarding services and facilities as well as our direct connection to Tunjungan Plaza. Our guest comfort is our top priority and we glad that you enjoyed your overall stay experience with us. We look forward to meeting with... More 

Purwokerto, Indonesia
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Sheraton Surabaya Hotel and Tower is luxury hotel with perfect location in the heart of Surabaya. The Hotel is connected to Tunjungan Plaza, the best and the biggest Shopping Mall in town. The room is comfortable and clean. Lung Yuan, the Chinese Restaurant on level 2 is popular venue for Dim Sum, especially on weekends. The Pool is beautiful-resort like.

Was this review helpful? Yes 1
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Yenella Thank you for sharing your positive feedback during your recent stay at our hotel. It is such a pleasure to know that our location, direct access to Tunjungan Plaza, Dim Sum selection on Lung Yuan every Sunday and our beautiful swimming pool can make your stay even more memorable. If you have time to visit Surabaya again, please... More 

Perth, Australia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A very nice hotel in a perfect location attached to Tunjungan Plaza. The staff are super friendly, rooms clean and comfortable. The only negative thing I can say is that the refrigerator in each room is very poor. It does not seem to have a compressor. This means if you buy a warm drink in the supermarket in the afternoon,... More 

Was this review helpful? Yes 1
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Blake M Thank you being our loyal guest and sharing your feedback regarding your recent stay at our hotel. We are very happy to welcoming you back to our hotel and give you another Sheraton experience. We apologize for the inconvenience caused in your guestroom. We have shared your review to our department concern for further improvement. We definitely... More 

Jakarta, Indonesia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I love the hotel's location - connected to the mall as I was solo traveler for business, friendly staff, great breakfast. Great view. Highlight for their friendly-staff. I also love the food for breakfast. Great and fast limo service.

Was this review helpful? Yes
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear FAS20 Thank you for your rave review! We are very proud to learn that our location, associates, breakfast menu and concierge service have met your expectation. We definitely look forward to welcoming you back at Sheraton Surabaya Hotel & Towers. Warm regards Teresia Wibowo Director of Sales & Marketing More 

Bandung, Indonesia
Top Contributor
63 reviews 63 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The big pluses of this hotel : the location. At the heart of Surabaya but not the crowded place, thus it is convenient to reach anywhere around the city center. It is also located next to Tunjungan Plaza mall. The minus : the rooms are a bit ageing and there was big construction to expand the mall, thus the lobby... More 

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Teresia W, Director of Sales at Sheraton Surabaya Hotel & Towers, responded to this review

Dear andibelanda Thank you for your time reviewing our hotel. We are very proud to learn that our location in city center and next to the biggest shopping mall in Surabaya. We have taken note of your inconvenience and have forwarded to our team. Please rest assured that we are doing steps to enhance your stay in the near future.... More 

Contributor
17 reviews 17 reviews
4 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

...but this light unpleasant toilet smell in my floor club room that was there during all my stay, made my stay borderline...Food ok, people at the arival and in the club lounge were friendly and cooperstive but the above inconvemience is a light spot on this hotel reputstion

Was this review helpful? Yes 1
Teresia W, Director of Sales at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Franco T Thank you for taking the time to write your feedback. I would like to express our profound apologies for your inconvenience. We have forwarded your comment to concerned department for further improvement. We hope that this incident will not deter you to come back to Sheraton Surabaya Hotel and Towers. Warm regards Teresia Wibowo Director of Sales... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

The hotel is ideally located as it is connected to a big shopping mall, so it's easier to find food and do some shopping. The staffs are generally polite and friendly. However, I was a bit taken aback on the first day of my stay to find that the small bottled water placed in the bathroom were also chargable as... More 

Was this review helpful? Yes
Teresia W, Director of Sales at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Fushi S Thank you for sharing your feedback regarding your recent visit to Sheraton Surabaya Hotel & Towers. We regret that you have had less than enjoyable experience at Sheraton Surabaya. We understand the importance of fulfilling our guest’s expectations. The shortcomings mentioned in your comments are not up to our usual quality standard and you can be assured... More 

Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Have enjoyable stay with sheraton surabaya. Pro: Location is superb, next to mall Room is big enough Bed is comfortable Staff service is good Breakfast good Con: Room is too dark I think they should do renovation for room and room coridor Thank you sheraton!

Was this review helpful? Yes
Teresia W, Director of Sales at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Albert S Thank you for your time reviewing our hotel. I am happy to learn that overall of your stay has met with your expectation. However, please accept our sincere apology for the shortcomings you mentioned during your stay. We are working on improving our facilities to enhance our guests’ comfort and expectation. We hope to welcome you back... More 

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