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Sheraton Surabaya Hotel & Towers

Certificate of Excellence
Jalan Embong Malang 25-31, Surabaya 60261, Indonesia
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Sheraton Surabaya Hotel & Towers
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Sheraton Surabaya Hotel & Towers
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470 reviews from our community

Traveler rating
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    47
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
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    (139)
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Malaysia
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

About 45mins from/to airport. They have construction of new block just beside the hotel, I got a room view that construction. I love it as my work into construction, beautiful thing to see. :P The fact that it connected to the shopping mall, its great! easy access if its raining and u have nothing to do to kill time.

Was this review helpful? Yes
Etty S, Marketing Communication Manager at Sheraton Surabaya Hotel & Towers, responded to this review

Dear M4CR Thank you for your time reviewing your recent visit to our property. Currently we are upgrading some facilities and services in the hotel and area surrounding of our hotel. Hopefully we can give more memorable experience for our guest in the future. We look forward for your next visit to Surabaya. Warm regards Etty Soraya Marketing Communication Manager More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

The hotel is beautiful, the people who run the hotel are wonderful, always ensuring that whatever is required is provided. They make you feel welcome all the time. The food was very good with a range of food in the buffet breakfast or dinner that would never disappoint. Location was central with easy access to a shopping mall, and if... More 

Was this review helpful? Yes
Etty S, Marketing Communication Manager at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Tony-sealey Thank you for sharing your memorable stay experience in our hotel. We are vey happy to learn that our services and facilities exceed your expectations. Yes, we have been doing some constructions around our hotel, hopefully it will make our guest feel more comfortable in the future. Thank you for staying 2 weeks in our hotel and we... More 

Semarang
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I booked deluxe room, but upgraded to Club Room on check in. The room was clean and neat, good atmosphere. The food was good. Breakfast also many choices. The staff was friendly and helpful. In front of the hotel still had a project ongoing, sometimes the noise came inside the room.

Was this review helpful? Yes
Etty S, Marketing Communication Manager at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Pak Budiyono L Thank you for choosing our hotel as your accommodation in Surabaya. We are very happy to know that we has delivered a memorable Sheraton experience to you. We definitely look forward for your return to Sheraton Surabaya Hotel & Towers. Warm regards Etty Soraya Marketing Communication Manager More 

Hong Kong, China
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago via mobile

Friendly and very helpful staff as often in Indonesia. Facilities a bit dated yet in good condition. Breakfast buffet food quality in the average, may deserve some improvement especially the Western section.

Was this review helpful? Yes
Etty S, Marketing Communication Manager at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Sonnerat Thank you for choosing our hotel during your recent visit to Surabaya. It was such a pleasure to meet you and deliver our best services just like home. Thank you for your constructive feedback regarding our facilities and breakfast menu and we have shared your thought to concerned department for improvement. Warm regards Etty Soraya Marketing Communication Manager More 

Balikpapan, Kalimantan Timur, Indonesia
Top Contributor
81 reviews 81 reviews
25 hotel reviews
228 helpful votes 228 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We book for a Deluxe Room, we checking in a bit late. When we arrived they upgraded us to a Deluxe Suite room, what a pretty surprise. The room, the hotel, the bathroom is amazing. T The breakfast and the servicc is 5star. The location is prime, located in one building with Tunjungan Plaza, in the center of Surabaya. It... More 

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Etty S, Marketing Communication Manager at Sheraton Surabaya Hotel & Towers, responded to this review

Dear NoorAisyah Thank you for your rave review! We are very happy to know that our room upgrade, room amenities, breakfast menu, services and location in the heart of Surabaya can make your stay even more memorable. Again, thank you for choosing our hotel as your accommodation in Surabaya and we look forward to welcoming you back at Sheraton Surabaya... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I had a wonderful time when staying at this hotel. Over all the service was good, the food was good. Located on top of a shopping mall, so it is only a doorstep away to hundreds of shops. The room was big and comfortable. Recommended to stay when visiting Surabaya for leisure or business.

Was this review helpful? Yes
EttyAya, Marketing Communication Manager at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Armand T Thank you for sharing your memorable stay experience at Sheraton Surabaya Hotel & Towers. We are pleased to give you the best Sheraton experience in our hotel. Thank you for your compliment regarding our service, menu, location, guestroom. We look forward for your next stay in the future. Warm regards Etty Soraya Marketing Communication Manager More 

Bali, Indonesia
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stylish & comfortable with great room service. 2nd time we've stayed & will definitely stay again. Its conveniently located next to a huge mall so for quick trips to Surabaya its great. The buffet breakfast is fantastic and very delicious.

Was this review helpful? Yes
EttyAya, Marketing Communication Manager at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Star309 Thank you for choosing our hotel for your second visit to Surabaya. We are glad to know that our location, services and breakfast menu can make your stay even more memorable. If you have time to visit Surabaya again, do not hesitate to contact us. Warm regards Etty Soraya Marketing Communication Manager More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Whenever you think that staying in hotel while you travelling in business,fams or visiting friends or even solo first comes first is a place where you can relax but also you don't have to try hard to walk far away to find a mall. Yes its Sheraton! Its not only about the room facilities and its amenities..but its about the... More 

Was this review helpful? Yes
EttyAya, Marketing Communication Manager at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Citra P Thank you for your rave review! It is such a heartening to know that your stay was a memorable ones. We have shared your positive feedback to our associates. We can’t wait to meet you again in near future. Warm regards Etty Soraya Marketing Communication Manager More 

Mumbai (Bombay), India
Senior Contributor
49 reviews 49 reviews
29 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is my 2nd stay in this hotel. Currently couple of big towers are coming up around the hotel but once you are inside the hotel, you do not feel any noise. This is one of the best properties in Surabaya city. Very spacious rooms with free Wi-fi, fruit basket, complimentary pastries and if you are in club floors the... More 

Was this review helpful? Yes
EttyAya, Marketing Communication Manager at Sheraton Surabaya Hotel & Towers, responded to this review

Dear chanchalda Thank you for sharing your memorable experience during your second visit to our hotel. We are very happy to know that you have had a wonderful experience during your stay in our hotel. Currently we are doing construction in surrounding area and some renovation inside of our hotel. Hopefully it will add more comfort for our guests. Thank... More 

Glasgow, United Kingdom
Top Contributor
57 reviews 57 reviews
37 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I had the pleasure to stay in this hotel during a recent business trip to Surabaya. Okay, I accept that the current construction work going on next door does detract a little from the approach at the front of the hotel - but that won't last for ever. If you stay focused on the hotel itself what you'll experience is... More 

Was this review helpful? Yes 1
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear UKRO Thank you for sharing your positive feedback from your recent stay in our hotel. We are very glad to know that you got memorable Sheraton experience at our hotel. Thank you for your understanding and we can’t wait for your next visit to Sheraton Surabaya Hotel & Towers. Warm regards Teresia Wibowo Director of Sales & Marketing More 

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