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Hotel Majapahit Surabaya

Certificate of Excellence
Jalan Tunjungan 65, Surabaya 60275, Indonesia
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1 room 1 guest
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Hotel Majapahit Surabaya
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536 Reviews from our TripAdvisor Community

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Traveler rating
    361
    142
    22
    6
    5
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88
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (536)
  • Mar-May only
    (113)
  • Jun-Aug only
    (168)
  • Sep-Nov only
    (135)
  • Dec-Feb only
    (120)
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New York
1 review
2 of 5 stars Reviewed 4 days ago NEW

the male supervisor and manager in the health club are not friendly and customer-oriented. the manager talked to guests with stinky mouth full of food. train the staff to respect customers more ! they can not simply enforce rules at the expense of customer's well-being; after all, customers are where the business gets the income from!

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Singapore, Singapore
Level Contributor
55 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
5 of 5 stars Reviewed 1 week ago

Its rare to stay in a hotel with a history and one which has been standing for 100+ years. Loved the atmosphere, the decor, the cute seating areas created in different parts of the hotel. Room was lovely, stay in a suite if possible. Service was great as well, the front desk helped us in locating a few things in... More 

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Jakarta, Indonesia
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago

this is trully one of the best heritage hotel in asia with a historical story and luckly we stay here close to indonesia's independece day...i spend one night here on 15-16 aug 2015 with my family..the services was begining from the entrace was warm and the check in process also fast...less then 15 minutes we arrived at our room, my... More 

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Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Very Nice historical hotel and excellent staff Rooms are not the same: We took a suite but she were very old, need a very important renovation, bathroom is old fashion, not pleasant and not used to be in such degradate room Many mostiquos everywhere

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GeorgeBangkok, General Manager at Hotel Majapahit Surabaya, responded to this review

Thank you for your suggestion and apprecition. We are in perpetual mode for keeping our rooms in top conditions as this is a historical hotel, with all its antique furniture, fixture and amenities. Proper attention and upgrades are regularly carried out in the most discreet manner. George Hazard / General Manager More 

Taipei, Taiwan
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

By far, this is the best hotel we've ever stayed. We had a two-week long adventure in Indonesia. We saved the best for the last. Plan to stay a luxurious and dreamy hotel as the trip was coming to an end. Many local friends told us the hotel was haunted. That didn't scare us. Every single furniture, painting or decoration... More 

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GeorgeBangkok, General Manager at Hotel Majapahit Surabaya, responded to this review

We are so pleased that you fell under the charms of our Grande Dame! Try to stay longer next time around... George Hazard / General Manager More 

Jakarta, Indonesia
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

It was midday and I was here when waiting for my train. I had some time to spend. I was carrying heavy backpack and wished to cross the street to the biggest mall in Surabaya to find a coffeeshop. Then my eyes caught the sight of this famous hotel. So i thought why not? I ordered the coffee and sat... More 

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GeorgeBangkok, General Manager at Hotel Majapahit Surabaya, responded to this review

Glad you enjoyed your coffee at our lobby lounge. Try to stay next time... George Hazard / General Manager More 

London, United Kingdom
Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We spent 2 nights at the Majapahit Hotel and thoroughly enjoyed our stay. Walking into the hotel is like stepping back in time to the 1920's! The staff are all very friendly and efficient and our room was very nice if a little on the dark side. The breakfast buffet was excellent and our room rate included free drinks and... More 

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GeorgeBangkok, General Manager at Hotel Majapahit Surabaya, responded to this review

Thank you for your nice review and your suggestions! We hope to see you again at our Grande Dame! George Hazard / General Manager More 

Surabaya, Indonesia
Level Contributor
96 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had a birthday lunch with great Mexican buffet at up. Chef Suhardiman had tried beat to meet our social of the food quality and taste. Nurul had been very helpful arranging to make it happen. Pak Soenarto, Pak Anwar, Pak Benny and crews are super. Love the tequila coffee pudding. Week done chef and team.

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GeorgeBangkok, General Manager at Hotel Majapahit Surabaya, responded to this review

Great review and thanks for your encouraging words... Hope to catch up again soon. George Hazard / General Manager More 

Toronto, Canada
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed July 23, 2015

What a perfect hotel; the staff are great, the food was excellent, the atmosphere and the hotel setting is just amazing. Should we be in Surabaya, we would definitely stay at the Hotel Majapahit. It is so special to stay in a hotel which has so much history....definitely, a must do/stay when in Indonesia.

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GeorgeBangkok, General Manager at Hotel Majapahit Surabaya, responded to this review

Best Hotel in Surabaya! Yes Surabaya visitors keep voting for The Majapahit as the best hotel in Surabaya. Actually we have won an award for the "Favourite Hotel in Indonesia". But we don't rest on our laurels as we keep striving for excellence. George Hazard / General Manager More 

Singapore
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 22, 2015

We stayed 24 hours in Surabaya because of a flight diversion and it finally became a highlight of our stay in Indonesia since we chose to stay at Majapahit Hotel. It's a massive heritage colonial building with several yards, fountains, as bit like the Alcazar Palace in Seville! Not the kind of place you expect in Surabaya, with real charm... More 

Was this review helpful? Yes
GeorgeBangkok, General Manager at Hotel Majapahit Surabaya, responded to this review

Great that you were diverted! Try to stay longer next time so you'll get more time to experience the full extent of our services... George Hazard / General Manager More 

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