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All 74 Surabaya hotels

Ibis Surabaya Rajawali

3.0 of 5 Hotel   |   Jalan Rajawali No 9-11, Surabaya 60175, Indonesia
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Ranked #24 of 74 hotels in Surabaya
A recent review
3 of 5 stars reviewed 4 weeks ago
l30n713n Almere, The Netherlands
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158 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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English first
Almere, The Netherlands
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Slow staff, no wifi in the room, extra bed was old and not straight (found myself on the floor during the night). We did have a bath tub however & the view was nice. It didn't seem situated near anything to do, but this could be due to the ramadan. At checkout, we had to pay our bill, but they... More

Was this review helpful? Yes 1
Harimurti W, General Manager at Ibis Surabaya Rajawali, responded to this review

Dear Reviewer, Thank you for your time to share your nice experience during stay in ibis Surabaya Rajawali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More

Vancouver, Canada
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 4, 2014

Nothing wrong with this hotel, friendly staff as always and room is quite big and nice with that reasonable price. And they give you free breakfast but not really much choices there. But still oke. The hotel is right accross of jembatan merah plaza.

Was this review helpful? Yes
Harimurti W, General Manager at Ibis Surabaya Rajawali, responded to this review

Dear Reviewer, Thank you for your time to share your experience during your stay at Ibis Surabaya Rajawali. Related the tittle you made the comment in tripadvisor, We have never received a comment of this nature before, It is regrettable you feel this way. The tittle of your comment is less precise, we are a culture heritage that is governed... More

Rockhampton, Australia
Top Contributor
51 reviews 51 reviews
38 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed July 3, 2014

We booked Ibis because it was within walking distance of Ampel Pasar the Arab markets. It was also near several banks and close to a large modern shopping centre. However it is in the northern part of Surabaya , an hour by taxi from the airport. We have stayed in Ibis hotels in other countries and this one was very... More

Was this review helpful? Yes
Harimurti W, General Manager at Ibis Surabaya Rajawali, responded to this review

Dear Reviewer, We very much appreciate your comments regarding your stay at the Ibis Surabaya Rajawali. It is always a pleasure to receive positive feedback. related with breakfast rate, we have breakfast rate according to the quality that we provide, bread fresh from the oven at place and varieties of breakfast itself. however, I will share your comments with our... More

Bandung, Indonesia
1 review
4 of 5 stars Reviewed June 30, 2014

we stayed for 4 days and 3 nights for the purposes of training events in the Bima room 1. room is spacious clean and tidy, especially the service of the banquet, welcoming and very friendly people and cooperative. Only at lunch time which at the same time with the participants of the meeting room where there was another queue again... More

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Harimurti W, General Manager at Ibis Surabaya Rajawali, responded to this review

Dear Reviewer, Thank you for your time to share your experience during stay at ibis surabaya rajawali I was delighted to read that you enjoy in our banquet service during your meeting program at Ibis Surabaya Rajawali. Related with buffet lunch time, I have instructed my Food and Beverage Manager to ensure this doesn't happen in the future. Additional information... More

Jakarta, Indonesia
1 review
4 of 5 stars Reviewed June 2, 2014

I stayed in Ibis Rajawali Surabaya for 17 nights for business purposes. The internet wifi speed was very great, but sometimes it suddenly turned off and I had to call the staff to fix it. The room was not very big. They don't have a swimming pool, just an average gym. They didn't permit me to make a phone call... More

Was this review helpful? Yes
Harimurti W, General Manager at Ibis Surabaya Rajawali, responded to this review

Dear reviewer, It's appreciated to receive your nice experience feedback during your stay in Ibis Surabaya Rajawali. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Again thank you for sharing your nice experience.... More

Jakarta, Indonesia
1 review
5 of 5 stars Reviewed May 28, 2014

When I came to Ibis Rajawali for the first time the hotel look so heritage,it was nice take a picture to hotel sourounding.The service is excellent,I stay at room 502 the room is bigger than the others Ibis hotel,so you do not need to worrywhen you stay with your family,the room is bigger enough to add an exstrabed.

Was this review helpful? Yes
Harimurti W, General Manager at Ibis Surabaya Rajawali, responded to this review

Dear Reviewer, Thank you for your time to share your nice experience during stay in ibis Surabaya Rajawali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More

Bekasi, Indonesia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 16, 2014

Nice and clean, the service quality is very good also very comfortable and affordable as per their motto. the menu is also very nice please keep up the good work especially for the wifi connection must speed connection

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Harimurti W, General Manager at Ibis Surabaya Rajawali, responded to this review

Dear Reviewer, Thank you for your time to share your nice experience during your stay in ibis Surabaya Rajawali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More

Bali, Indonesia
Contributor
14 reviews 14 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 4, 2014

if i am not mistakes, more than 3 times i stayed in this hotel. its always enjoyable & memorable, heritage place, near to shopping mall, suramadu bridges, tanjung perak port, banks etc. this is an old hotel, it was build 17 years ago and they already change interior of the hotel to be more up date. room was big if... More

Was this review helpful? Yes 1
Harimurti W, General Manager at Ibis Surabaya Rajawali, responded to this review

Dear Reviewer, Thank you for your time to share your nice experience in ibis surabaya rajawali. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will welcoming you with family in the future.... More

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Additional Information about Ibis Surabaya Rajawali

Address: Jalan Rajawali No 9-11, Surabaya 60175, Indonesia
Phone Number:
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Surabaya Rajawali 3*
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Also Known As:
Ibis Rajawali Surabaya Hotel Surabaya
Ibis Surabaya Rajawali Java

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa
Hotel Style
#12 Business Hotel in Surabaya #13 Spa Hotel in Surabaya
Hotel Class
Official Description (provided by the hotel)
Conveniently located in the historical district of Surabaya, the hotel caters for both long and short stay guests. The 147 guest rooms are complemented with excellent facilities which include a restaurant and a bar, a health club, spa as well as meetingand conference facilities. ... more   less 
Number of rooms
147

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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