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Ibis Surabaya Rajawali

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Jalan Rajawali No 9-11, Surabaya 60175, Indonesia
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Ibis Surabaya Rajawali
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Ibis Surabaya Rajawali
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197 Reviews from our TripAdvisor Community

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Traveler rating
    23
    85
    65
    19
    5
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (197)
  • Mar-May only
    (40)
  • Jun-Aug only
    (51)
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    (53)
  • Dec-Feb only
    (53)
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Brecon Beacons National Park, United Kingdom
Level Contributor
104 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I only booked last night's room yesterday morning but my reservation was handled efficiently and I was allocated a quiet room on a high floor. My key issue with the Ibis was the dinner I was served last night. Having stayed previously at the nearby Ibis City Centre I had enjoyed a very good steak dinner there. Unfortunately this was... More 

Was this review helpful? Yes
Harimurti W, General Manager at Ibis Surabaya Rajawali, responded to this review

Dear Reviewer, Thank you for taking the time to tell us about your experience at the Ibis Surabaya Rajawali and I really surprise to read it your negative experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We took action directly to investigate about this problem and brief them... More 

malang
Level Contributor
44 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 18, 2015

located in the old part of town, the hotel it self looks old, the staff are trying so hard to please the guests, but the room it self look a bit tired, i would recomend to do a major renovation, because if the renew the room and make it like the standart ibis (but not the capsule bathroom) i will... More 

Was this review helpful? Yes
Harimurti W, General Manager at Ibis Surabaya Rajawali, responded to this review

Dear Reviewer, We very much appreciate your comments regarding your stay at the Ibis Surabaya Rajawali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

2 reviews
5 of 5 stars Reviewed May 31, 2015

Hotel with historical building style look when arrived in front of hotel, lobby was looks modern and good greeting from doorman and reception. Quick check in, clean room and bathroom, everything was perfect. Breakfast taste delicious with many variance of food. Keep your best performed and see on my next visit to surabaya.

Was this review helpful? Yes
Harimurti W, General Manager at Ibis Surabaya Rajawali, responded to this review

Dear Reviewer, Thank you for your time to share your nice experience during stay in ibis Surabaya Rajawali. It is always a pleasure to receive positive feedback. I will share your nice comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

Jakarta, Indonesia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 11, 2015

Ibis Hotel Rajawali is in a very close location with Surabaya Port, and just in front of Jembatan Merah Bus Terminal. The room is clean and comfortable for rest after offshore works. Price is not too expensive and easy access to Surabaya Airport, Madura Bridge, Gresik, and to downtown. Food is easy, and this is also good for family holiday.

Was this review helpful? Yes 1
Harimurti W, General Manager at Ibis Surabaya Rajawali, responded to this review

Dear Bapak Alvin Burhani, Thank you and appreciate your nice comments regarding your stay at the Ibis Surabaya Rajawali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

Indonesia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 21, 2015

Its a great hotel with very nice decoration. Looks like tired, but the hotel keep the colonial architecture. The room is great with modern design as well as facilities. Nice and friendly staff especially on the front desk when checkin (I forget the name). The breakfast is ok. Expected for 3 star hotel. Thanks to Mrs. Fauzi & Mr. Stevanus... More 

Was this review helpful? Yes 3
Harimurti W, General Manager at Ibis Surabaya Rajawali, responded to this review

Dear Reviewer, We sincerely appreciate you taking a time to share us your grateful experience at Ibis Surabaya Rajawali. it is through feedback such as yours that we are able to maintain the quality of our service. We have been passed your motivate comments to our team and in particular to Front Desk team at check in who made your... More 

Bogor, Indonesia
Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed December 3, 2014

I just stayed there for 5 hours due to mobilization delay to off-shore platform at Madura Sea. When I arrived there, the first impression that caught my eyes was Dutch old style building with sophisticated hotel interior. The room was great despite of its simplicity; clean, comfort and also had a good view to other historical landmarks that surrounded it.... More 

Was this review helpful? Yes 3
Harimurti W, General Manager at Ibis Surabaya Rajawali, responded to this review

Dear Reviewer, Thank you for your time to share your nice experience during stay in ibis Surabaya Rajawali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Jakarta, Indonesia
Level Contributor
75 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 stars Reviewed December 2, 2014

Stay 1 night for business trip, this hotel seem just renovated. Clean room and nice shower. Though check in a little bit long, but check out is fast. Hotel located on Surabaya old cities, near Tanjung Perak Harbour, dan just 5 min walk to Jembatan Merah and Surabaya Trade Center. Breakfast are standard. But for the price it is quite... More 

Was this review helpful? Yes 1
Harimurti W, General Manager at Ibis Surabaya Rajawali, responded to this review

Dear Reviewer, Thank you for your time to share your nice experience during stay in ibis Surabaya Rajawali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed November 20, 2014

Located about 15 minutes driving from the center of surabaya city, this hotel has its own blink on the neighborhood. Next to Jembatan merah surabaya, this hotel is walking distance to few historical site in surabaya, such as The House of Sampoerna, Islamic and also Chinese traditional market. Overlook of the building, this hotel is designed like a colonial building... More 

Was this review helpful? Yes 1
Harimurti W, General Manager at Ibis Surabaya Rajawali, responded to this review

Dear Reviewer, Thank you for your time to share your nice experience during stay in ibis Surabaya Rajawali. It is always a pleasure to receive positive feedback and information to all reader. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to... More 

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