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Ibis Surabaya Rajawali

Jalan Rajawali No 9-11, Surabaya 60175, Indonesia
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Ibis Surabaya Rajawali
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235 Reviews from our TripAdvisor Community

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Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Old style hotel which located close to Tanjung Perak Port. I stayed here because near to my branch office. The room is standard, clean enough but the bed is not flufy. The towel is not bright white. The food is good but maybe can separate area for smoking people.

Helpful?
Thank Fransisca S
Harimurti W, General Manager at Ibis Surabaya Rajawali, responded to this review

Dear Reviewer, Thank you for your time to share your nice experience during stay in ibis Surabaya Rajawali. It is always a pleasure to receive feedback and information to all reader. Related towel, we are on progress to change with the new one in the short time future. I will share your comments with our team. I am sure that... More 

Bali
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It is located in the north of Surabaya, close to Tanjung Perak Port. Old Dutch Style building. Nice location and strategic.... just across of the hotel is big mall (Pusat Grosir) and a lot of public transport from bemos, buses, becak and taxi. Parking was narrow but there are always a place for us. Check in was smooth, but need... More 

Helpful?
Thank Iwan E
Harimurti W, General Manager at Ibis Surabaya Rajawali, responded to this review

Dear Reviewer, Thank you for your time to share your nice comments and your trust to ibis surabaya rajawali. Related communication between reservation and front office, we investigate the case and then direct refresh training for department concern in order to avoid same problem in the future I will share your comments with our team. I am sure that this... More 

jakarta
Level Contributor
43 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We decided to stayed two nights on 3 to 5 January for nostalgia. After more than 10 years we faund that room and bathroom still in good and clean ( yes, looked old ). I do appreciate when they try to served local food and product for breakfast and room service ( sadly, they use old dirty tray cover by... More 

Helpful?
Thank tuti40
Harimurti W, General Manager at Ibis Surabaya Rajawali, responded to this review

Dear Reviewer, Thank you for your time to share your experience during stay in ibis Surabaya Rajawali. It is always a pleasure to receive feedback. It is surprise to received your feedback, related with dirty tray and communication about payment system with deposit, We did action directly to investigate and refresh the team by training, in order to avoid the... More 

A TripAdvisor Member
4 of 5 stars Reviewed 4 weeks ago

Whenever I personally or traveling with the group, Ibis Surabaya Rajawali always the chosen to stay. Everything you expected to get, then Ibis Surabaya Rajawali will satisfy you. Rates, Foods, Room Quality and Internet connection all great.

Review collected in partnership with Accorhotels.com

Helpful?
Thank A TripAdvisor Member
Harimurti W, General Manager at Ibis Surabaya Rajawali, responded to this review

Dear Reviewer, Thank you for your time to share your nice comments and your and trust to ibis surabaya rajawali. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will welcoming you for... More 

Jakarta, Indonesia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed January 7, 2016

we stay here for transit on 19th dec 2015. this are good hotel for value, the room bit dated but overall good for stay. the water flow in the bathroom are superb. feels like waterfall. and place near suramadu bridge

Helpful?
Thank Danny J
Harimurti W, General Manager at Ibis Surabaya Rajawali, responded to this review

Dear Reviewer, We very much appreciate your comments regarding your stay at the Ibis Surabaya Rajawali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service.... More 

1 review
5 of 5 stars Reviewed December 27, 2015 via mobile

The best 3 star hotels in Surabaya, all staff very friendly and the service is excellent. This hotel make me comfort and feel welcome. The place near from JMP, House of Sampoerna, Pasar Atum and Heroes Monument. Thanks for the perfect stay.

Helpful?
Thank jolexmusa
Harimurti W, General Manager at Ibis Surabaya Rajawali, responded to this review

Dear Reviewer, Thank you for your time to share your nice experience during stay in ibis Surabaya Rajawali. It is always a pleasure to receive positive feedback. I will share your nice comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

Freiburg im Breisgau, Germany
1 review
5 of 5 stars Reviewed December 5, 2015

Easy to find, near the House of Sampoerna (Museum), Jembatan Merah, the arabian quarter and china town. Big Mall across the Ardi at the reception desk helped me so much to solve all my flight problems. Thanks a lot, Ardi ...

Helpful?
Thank karin g
Harimurti W, General Manager at Ibis Surabaya Rajawali, responded to this review

Dear Reviewer, We sincerely appreciate you taking a time to share us your grateful experience at Ibis Surabaya Rajawali. it is through feedback such as yours that we are able to maintain the quality of our service. We have been passed your motivate comments to our team and in particular to Front Desk team. Once again thank you for your... More 

Bogor, Indonesia
Level Contributor
52 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed November 10, 2015

Located in the old part of the Surabaya city, quite far from the city centre or shopping centre. Exterior and interior was old classic building The hotel offers standard- acceptable 3 star service. Room was OK, but the hand wash basin was not too clean. Breakfast was good with many varieties of menus. You may take 3 cycle becak or... More 

Helpful?
Thank milanapandanwangi
Harimurti W, General Manager at Ibis Surabaya Rajawali, responded to this review

Dear Reviewer, Thank you for sharing your experience during your stay at Ibis Surabaya Rajawali, we really appreciated. The Ibis Surabaya Rajawali hotel is conveniently located in the historical area of Surabaya, hence we couldn't change the exterior building since dutch colonial. however we have renovated some of the rooms. as well as we are on progress for hand washbasin... More 

Bogor, Indonesia
Level Contributor
67 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed November 4, 2015

The common 3 stars hotel from Ibis is not very bad. The location is in old town of Surabaya. The room is clean, but the shower I think it is broken. The TV is still LCD type. The internet connection via WIFI is not good enough. But the building itself is coming from dutch colonial era. I like this heritage.

Helpful?
Thank Irwan_Joe
Harimurti W, General Manager at Ibis Surabaya Rajawali, responded to this review

Dear Reviewer, Thank you for your time to share your nice experience during stay in ibis Surabaya Rajawali. It is always a pleasure to receive positive feedback and information to all reader. Related with head shower, we are on progress to change with the one instead we have been room renovation for 2 floors done. and about wifi, we have... More 

Kuala Lumpur
Level Contributor
49 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed October 19, 2015

This is a 3-star business hotel. There's a shopping plaza opposite the hotel and approximately 10 minutes walk is a Kya-Kya Kembang Jepun, a weekend night market. Again, no need to worry about being bored or starved. The room is OK. Quite dim, though. Neither big, nor small. Can't expect much from a 3-star business hotel. It consists a double... More 

Helpful?
Thank Sh33na_C
Harimurti W, General Manager at Ibis Surabaya Rajawali, responded to this review

Dear Reviewer, Thank you for your time to share your nice experience during stay in ibis Surabaya Rajawali. It is always a pleasure to receive feedback. Related juice too sweet and internet connection, we refresh and recheck all standard again to avoid this kind problem in the future. I will share your comments with our team. I am sure that... More 

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