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Ibis Surabaya Rajawali

Jalan Rajawali No 9-11, Surabaya 60175, Indonesia
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Ibis Surabaya Rajawali
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203 Reviews from our TripAdvisor Community

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Traveler rating
    26
    87
    66
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    5
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (203)
  • Mar-May only
    (40)
  • Jun-Aug only
    (56)
  • Sep-Nov only
    (54)
  • Dec-Feb only
    (53)
All months
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed here for one night after accidentally booking this one, and not the one at the airport. The staff were very welcoming and helpful. The room was clean and spacious. The room was a bargain for the night!

Was this review helpful? Yes
Harimurti W, General Manager at Ibis Surabaya Rajawali, responded to this review

Dear Reviewer, Thank you for your time to share your nice experience during stay in ibis Surabaya Rajawali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Surabaya, Indonesia
1 review
5 of 5 stars Reviewed 3 weeks ago

I'm staying for 3 days in this hotel. when i'm coming in the reception counter, they're so helpful and give a warm smile to me. they give me a good room with a good view. in the morning i take my breakfast in restaurant, the food is so delicious with a lot kind of food. your staff so humble and... More 

Was this review helpful? Yes
Harimurti W, General Manager at Ibis Surabaya Rajawali, responded to this review

Dear Reviewer, Thank you for your time to share your nice experience during stay in ibis Surabaya Rajawali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Jakarta, Indonesia
1 review
5 of 5 stars Reviewed 3 weeks ago

I stayed last month for business purpose, from the front the building looks old but when I went inside the hotel, it wasn't like what I thought, the lobby looks modern design, the receptionist was very friendly and helpful, the breakfast was a lot of variation, the waitress offer me omelet even it wasn't in the buffet (I forgot her... More 

Was this review helpful? Yes
Harimurti W, General Manager at Ibis Surabaya Rajawali, responded to this review

Dear Reviewer, Thank you for your time to share your nice experience in ibis surabaya rajawali. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will welcoming you for your success business purpose... More 

Cardiff, United Kingdom
Level Contributor
118 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
2 of 5 stars Reviewed July 7, 2015

I only booked last night's room yesterday morning but my reservation was handled efficiently and I was allocated a quiet room on a high floor. My key issue with the Ibis was the dinner I was served last night. Having stayed previously at the nearby Ibis City Centre I had enjoyed a very good steak dinner there. Unfortunately this was... More 

Was this review helpful? Yes
Harimurti W, General Manager at Ibis Surabaya Rajawali, responded to this review

Dear Reviewer, Thank you for taking the time to tell us about your experience at the Ibis Surabaya Rajawali and I really surprise to read it your negative experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We took action directly to investigate about this problem and brief them... More 

Travelers are raving about these Surabaya hotels

malang
Level Contributor
44 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 18, 2015

located in the old part of town, the hotel it self looks old, the staff are trying so hard to please the guests, but the room it self look a bit tired, i would recomend to do a major renovation, because if the renew the room and make it like the standart ibis (but not the capsule bathroom) i will... More 

Was this review helpful? Yes
Harimurti W, General Manager at Ibis Surabaya Rajawali, responded to this review

Dear Reviewer, We very much appreciate your comments regarding your stay at the Ibis Surabaya Rajawali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

2 reviews
5 of 5 stars Reviewed May 31, 2015

Hotel with historical building style look when arrived in front of hotel, lobby was looks modern and good greeting from doorman and reception. Quick check in, clean room and bathroom, everything was perfect. Breakfast taste delicious with many variance of food. Keep your best performed and see on my next visit to surabaya.

Was this review helpful? Yes
Harimurti W, General Manager at Ibis Surabaya Rajawali, responded to this review

Dear Reviewer, Thank you for your time to share your nice experience during stay in ibis Surabaya Rajawali. It is always a pleasure to receive positive feedback. I will share your nice comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

Jakarta, Indonesia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 11, 2015

Ibis Hotel Rajawali is in a very close location with Surabaya Port, and just in front of Jembatan Merah Bus Terminal. The room is clean and comfortable for rest after offshore works. Price is not too expensive and easy access to Surabaya Airport, Madura Bridge, Gresik, and to downtown. Food is easy, and this is also good for family holiday.

Was this review helpful? Yes 1
Harimurti W, General Manager at Ibis Surabaya Rajawali, responded to this review

Dear Bapak Alvin Burhani, Thank you and appreciate your nice comments regarding your stay at the Ibis Surabaya Rajawali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

Indonesia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed April 21, 2015

Its a great hotel with very nice decoration. Looks like tired, but the hotel keep the colonial architecture. The room is great with modern design as well as facilities. Nice and friendly staff especially on the front desk when checkin (I forget the name). The breakfast is ok. Expected for 3 star hotel. Thanks to Mrs. Fauzi & Mr. Stevanus... More 

Was this review helpful? Yes 3
Harimurti W, General Manager at Ibis Surabaya Rajawali, responded to this review

Dear Reviewer, We sincerely appreciate you taking a time to share us your grateful experience at Ibis Surabaya Rajawali. it is through feedback such as yours that we are able to maintain the quality of our service. We have been passed your motivate comments to our team and in particular to Front Desk team at check in who made your... More 

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