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All 76 Surabaya hotels

Ibis Surabaya Rajawali

3.0 of 5 Hotel   |   Jalan Rajawali No 9-11, Surabaya 60175, Indonesia
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Ranked #22 of 76 Hotels in Surabaya
A recent review
3 of 5 stars reviewed 1 week ago
IanKusuma
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170 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Contributor
20 reviews 20 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Located about 15 minutes driving from the center of surabaya city, this hotel has its own blink on the neighborhood. Next to Jembatan merah surabaya, this hotel is walking distance to few historical site in surabaya, such as The House of Sampoerna, Islamic and also Chinese traditional market. Overlook of the building, this hotel is designed like a colonial building... More

Was this review helpful? Yes
Harimurti W, General Manager at Ibis Surabaya Rajawali, responded to this review

Dear Reviewer, Thank you for your time to share your nice experience during stay in ibis Surabaya Rajawali. It is always a pleasure to receive positive feedback and information to all reader. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to... More

Jakarta, Jakarta Raya, Indonesia
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I visited surabaya for business trip to handle something in Tanjung Perak harbour, so i choose to stay at Ibis Rajawali as it near the sea harbour. I stay 2 night at this Ibis, Booked via Accor website. The Ibis standard room is big enough and clean. Comfy bed and nice pillow + bolster!. Ask for the newly renovated room!... More

Was this review helpful? Yes
Harimurti W, General Manager at Ibis Surabaya Rajawali, responded to this review

Dear Reviewer, Thank you for your time to share your nice experience during stay in ibis Surabaya Rajawali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More

Heeze
Contributor
18 reviews 18 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

In the old center near the red brige which was the location of fierce fighting during the late 1940's. Located in an old colonial duth building. Old but good value. Shower and ac in room were broken,but after complaint got a new room. Mainly indonesian guests. Good wifi. Good breakfast.

Was this review helpful? Yes
Harimurti W, General Manager at Ibis Surabaya Rajawali, responded to this review

Dear Reviewer, Thank you for your time to share your nice experience during stay in ibis Surabaya Rajawali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More

Denpasar, Indonesia
Contributor
17 reviews 17 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 6, 2014

Fast check-in and check-out, big smiles from staffs, strategic location. The problem is the shower handle itself, when I tried to pull the handle with gentle, suddenly it just come off/detach by itself. I pick the handle and put it on again, I think some part is missing from the handle. Just spending one nigh for business trip, so I... More

Was this review helpful? Yes
Harimurti W, General Manager at Ibis Surabaya Rajawali, responded to this review

Dear Reviewer, Thank you for your time to share your nice experience during stay in ibis Surabaya Rajawali. It is always a pleasure to receive positive feedback. about shower handle, we did quick action and directly follow up by department concern and done, it is to avoid the same problem in the future. I will share your comments with our... More

Jakarta, Indonesia
1 review
5 of 5 stars Reviewed October 2, 2014

totally this hotel so yummy.. you can find a great service, a good room, and absolutely fully quality. i trip for a business. rent for a meeting room, nakula sadewo. this a great one and good price. 5 stars for ibis rajawali surabaya :)

Was this review helpful? Yes
Harimurti W, General Manager at Ibis Surabaya Rajawali, responded to this review

Dear Reviewer, Thank you for your time to share your nice experience during stay in ibis Surabaya Rajawali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More

Almere, The Netherlands
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 29, 2014

Slow staff, no wifi in the room, extra bed was old and not straight (found myself on the floor during the night). We did have a bath tub however & the view was nice. It didn't seem situated near anything to do, but this could be due to the ramadan. At checkout, we had to pay our bill, but they... More

Was this review helpful? Yes 2
Harimurti W, General Manager at Ibis Surabaya Rajawali, responded to this review

Dear Reviewer, Thank you for your time to share your nice experience during stay in ibis Surabaya Rajawali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More

Vancouver, Canada
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 4, 2014

Nothing wrong with this hotel, friendly staff as always and room is quite big and nice with that reasonable price. And they give you free breakfast but not really much choices there. But still oke. The hotel is right accross of jembatan merah plaza.

Was this review helpful? Yes
Harimurti W, General Manager at Ibis Surabaya Rajawali, responded to this review

Dear Reviewer, Thank you for your time to share your experience during your stay at Ibis Surabaya Rajawali. Related the tittle you made the comment in tripadvisor, We have never received a comment of this nature before, It is regrettable you feel this way. The tittle of your comment is less precise, we are a culture heritage that is governed... More

Rockhampton, Australia
Top Contributor
51 reviews 51 reviews
38 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed July 3, 2014

We booked Ibis because it was within walking distance of Ampel Pasar the Arab markets. It was also near several banks and close to a large modern shopping centre. However it is in the northern part of Surabaya , an hour by taxi from the airport. We have stayed in Ibis hotels in other countries and this one was very... More

Was this review helpful? Yes
Harimurti W, General Manager at Ibis Surabaya Rajawali, responded to this review

Dear Reviewer, We very much appreciate your comments regarding your stay at the Ibis Surabaya Rajawali. It is always a pleasure to receive positive feedback. related with breakfast rate, we have breakfast rate according to the quality that we provide, bread fresh from the oven at place and varieties of breakfast itself. however, I will share your comments with our... More

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Additional Information about Ibis Surabaya Rajawali

Address: Jalan Rajawali No 9-11, Surabaya 60175, Indonesia
Phone Number:
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Surabaya Rajawali 3*
Number of rooms: 147
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Also Known As:
Ibis Rajawali Surabaya Hotel Surabaya
Ibis Surabaya Rajawali Java

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