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Novotel Surabaya Hotel and Suites

4.0 of 5
Hotel website
Jalan Ngagel 173-175, Surabaya 60246, Indonesia
Novotel Surabaya Hotel and Suites
Best prices for: 1 room 1 guest
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Ranked #31 of 86 Hotels in Surabaya
A recent review
5 of 5 stars Reviewed August 27, 2011
Ants1105
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532 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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  • English first
  • French first
  • German first
  • Indonesian first
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There are newer reviews for Novotel Surabaya Hotel and Suites
See the most recent reviews
Jakarta
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 5, 2011

The room that i stayed at that time was humid and little bit dark. I don't know, maybe it because the rooms area that i stayed was old, different with the rooms area near the lobby. May be some part of NOVOTEL Surabaya should be renovated to make it fresh look and fresh air also. Beside that, the mattress was... More 

Was this review helpful? Yes
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed August 27, 2011

GREAT service, even with the housekeeper and gardener , they always SMILE and make a greeting thanks for the FOM and Mr. Dean (FO staff) who is give us free upgrade rooms this is one of the best SERVICE at the hotels i have visit and VERY RECOMMENDED HOTEL for family vacation in surabaya. not far away from this hotel... More 

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Jakarta
Top Contributor
120 reviews 120 reviews
67 hotel reviews
117 helpful votes 117 helpful votes
3 of 5 stars Reviewed August 19, 2011

Actually this is not suitable for my business trip, anyhow the room was spacious enough, but i got the room on right wing, which i found near a railroad, so for me , i could hear a train when it passed by. Everything kind look old, and need some renovation. The room service however was amazing for me. The bar... More 

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Jakarta, Indonesia
Senior Contributor
36 reviews 36 reviews
29 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed August 15, 2011

Like other Novotel, I like the concept of this boutique hotel! With nice scenery, greeny, large room and very nice staffs. But, unfortunately there is no free wifi connection here nor like other novotel I'd ever stayed. The room price is very fair with so much facilities inside. Thanks

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Jakarta, Indonesia
Top Contributor
57 reviews 57 reviews
42 hotel reviews
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed August 14, 2011

My second stay here. Very disappointing. Asked for 'No smoking" room. The first reply was that roomalloted is 'flexible' about smoking before being given a non-smoking room. Got a newly renovated room where there was only hot water in the shower. Changed the room - another newly renovated one. Here the shower drainage was not functional and room telephone not... More 

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North Germany
Contributor
16 reviews 16 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 13, 2011

So this is my third visit in this hotel and my second review about it. It is still a bit aged and the rooms are a little bit worn out. Especially the bathrooms come to age now. But one part is already renovated as far as I can tell. However it is very clean and the staff is very friendly... More 

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Bali, Indonesia
Top Contributor
56 reviews 56 reviews
19 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed August 11, 2011

The old rooms smell mouldy and of smoke, make sure you request for new ones. Breakfast is buffet style with good variety of western and Indonesian dishes. Service is excellent. Location is not exactly downtown, but it's easy to get taxi to and from the hotel.

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