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All 76 Surabaya hotels

Novotel Surabaya Hotel and Suites

4.0 of 5 Hotel   |   Jalan Ngagel 173-175, Surabaya 60246, Indonesia
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Ranked #28 of 76 Hotels in Surabaya
A recent review
4 of 5 stars reviewed 2 days ago
Regawa P Jakarta
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484 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Top Contributor
57 reviews 57 reviews
32 hotel reviews
199 helpful votes 199 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed here a few weeks ago. Business travel as usual. I can't seem to remember the specific details, but I remember what I wanted to write about. It's their management, that's their biggest problem. Now, when I decided to stay at this hotel, it was based on a bad experience by a friend who also travels for business a... More

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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Book through Accor Member we got free room upgrade,the room is huge with big bed,comfy pillows and just a little balcony facing the swimming pool area. The service was excellent,all of the staff is friendly and will sincerely help us. The breakfast was awesome!,the food is delicious with lots of varieties. We definitely gonna come back and stay there for... More

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14 reviews 14 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This in my 4 time stay in novotel surabaya. And will think twice to stay here again. The room has a big space, and clean. The worst thing is i can't enjoy my breakfast because they don't provide enough room to all the guest. Its take 15 minute to find a seat. May be this hotel should have a room... More

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1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

during busy period cleaning service need extra personels. wet elevator floor from swimming pool need special attention, which may endanger others. horse riding around the hotel on sunday is a plus. breakfast has a fair wide variety. spacious one bed room apartment.

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Jakarta, Jakarta Raya, Indonesia
1 review
3 of 5 stars Reviewed October 22, 2014

Quite good for me, important to note that they have to change their outdated air conditioner.. Breakfast service is good (even the place was quite hot), nice swimming pool, very clean room and located not so far from the city.

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Jakarta, Indonesia
Senior Contributor
39 reviews 39 reviews
31 hotel reviews
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed October 10, 2014

I had stayed here twice in the past few months because I needed to be in the Wonokromo district. The first stay was mildly disappointing but the last one was completely disappointing. The rooms I had were in the main building and they looked that they have been recently refurbished - no complaints, until I opened the tap and the... More

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Top Contributor
87 reviews 87 reviews
28 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed October 7, 2014

Stayed 2 nights in a renovated pool facing room. Our room was clean and comfortable. Wifi was working very well and we could enjoy our connectivity once again. Did not encounter any other problem except noise coming from the band performing at the pool side at night could be disturbing for pool facing rooms. It is a very pleasant hotel... More

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Additional Information about Novotel Surabaya Hotel and Suites

Address: Jalan Ngagel 173-175, Surabaya 60246, Indonesia
Phone Number:
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Surabaya Hotel and Suites 4*
Number of rooms: 209
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Also Known As:
Novotel Surabaya Hotel Surabaya
Surabaya Novotel
Novotel Surabaya Hotel And Suites Java

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