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All 74 Surabaya hotels

Novotel Surabaya Hotel and Suites

4.0 of 5 Hotel   |   Jalan Ngagel 173-175, Surabaya 60246, Indonesia
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Ranked #30 of 74 Hotels in Surabaya
A recent review
4 of 5 stars reviewed 1 week ago
Yulie14 Semarang
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460 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
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  • Dutch first
  • English first
  • French first
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  • Indonesian first
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English first
Surabaya, Indonesia
Contributor
15 reviews 15 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Ive been staying in this hotel several times, as they offer pretty much competitive price and for a 4 stars hotel, they have one of most beautiful pool in Surabaya but first thing first, avoid their apartment! they have room and apartments on the back side of the hotel as a platinum member of Accor, i received instant upgrade but... More

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Jakarta, Indonesia
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stay in this hotel for family trip. I got a room in the second floor. The room is clean and big. But unfortunately too noisy from neighborhood. The toiletries only provide soap, shampoo and tooth paste, so if you need shower cap then you should bring it by yourselves. I suggest this hotel to provide the complete toiletries.... More

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Rotterdam, The Netherlands
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We are a accorclub gold member. We stayed 2 nights and we are coming back 9th September for 2 nights. There was no warm welcome, they didn't knew our name, we had to asked for a welcome drink, they gave us a dirty room, 362, lampshades weren't clean, sugared te on the balcony from are guest, dirty curtains and water... More

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Kuala Lumpur, Malaysia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Fast check in, friendly and helpful staff, spacious room and good wi-fi, and simple but nice breakfast. The only minus is that the hotel has no lift though the hotel provides porter service to help with your luggages.

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Nagoya, Japan
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 4 weeks ago

There is no Novotel anywhere, like the one in Surabaya. During the week and weekends, all public spaces get 'privatised' - rented for events and weddings. Swimming pool is an eternal construction site: podiums for events are being constructed and decomposed almost every day. Coolies are smoking, often throwing buts to water. They stare at female guests and insult foreigners,... More

Was this review helpful? Yes 1
Yogyakarta, Indonesia
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

by stay in Novotel Surabayam then you won't feel in big and tall modern hotel. You will seen the traditional one and has own specific character building. Many trees outside and inside make us comfortable with kind services from hotel's employee.

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Retno_Dwi_H, Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Abhisekatour, We very much appreciate your comments regarding your stay at All Seasons Jakarta Thamrin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More

Jakarta, Jakarta Raya, Indonesia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 1, 2014

On the last day of our trip to Surabaya, we decided to stay in Novotel Surabaya. Honestly, we didn't have a clue about the hotel because the relatives we know stayed in this hotel nearly 10 years ago. Well, she said it was a good hotel, but over 10 years it may be getting old now, especially after the fire... More

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Additional Information about Novotel Surabaya Hotel and Suites

Address: Jalan Ngagel 173-175, Surabaya 60246, Indonesia
Phone Number:
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Surabaya Hotel and Suites 4*
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Also Known As:
Novotel Surabaya Hotel Surabaya
Surabaya Novotel
Novotel Surabaya Hotel And Suites Java

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