We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 76 Surabaya hotels

Novotel Surabaya Hotel and Suites

4.0 of 5 Hotel   |   Jalan Ngagel 173-175, Surabaya 60246, Indonesia
Hotel website
Hotel amenities
Special Offer
Hot Deals!
Novotel Surabaya Hotel and Suites
Best prices for -
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Novotel Surabaya Hotel and Suites to your Saves list
Ranked #31 of 76 Hotels in Surabaya
A recent review
3 of 5 stars reviewed 1 week ago
Foodbucks
Write a Review

495 reviews from our community

Traveler rating
    62
    202
    129
    63
    39
See reviews for
179
62
45
149
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
  • All months
    (495)
  • Mar-May only
    (105)
  • Jun-Aug only
    (145)
  • Sep-Nov only
    (114)
  • Dec-Feb only
    (131)
All months
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Everyone will agreed , if i said this hotel has a good resort ambience in the middle of town , i like their pool area . For the room , i think that they should refurnished . Some of the furniture has looked so long ago . But if i am not wrong , this hotel open their first door... More 

Was this review helpful? Yes
Retno_Dwi_H, Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Foodbucks, Thank you for sharing your experiences during your stay at Novotel Surabaya Hotel & Suites. We are glad to read that you like our pool and the resort ambiance. Referring to the rooms, kindly be informed that we already done for the renovation at all hotel's rooms and we expect soon renovation at out Suites rooms will be... More 

Bali, Indonesia
Top Contributor
86 reviews 86 reviews
11 hotel reviews
111 helpful votes 111 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is quite old, and unfortunately also very lacking of cleanliness. but the location of this hotel provides added value to the ease of access to a business center. I feel the need to improve the quality of service of employees in serving guests to be able to provide added value to this hotel. This hotel is quite famous... More 

Was this review helpful? Yes
Retno_Dwi_H, Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Bapak Made, Thank you for choosing Novotel Surabaya Hotel & Suites as your place to stay and for the time to share your experiences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very... More 

Tangerang, Indonesia
Contributor
11 reviews 11 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

ive been to several hotels in surabaya for business trip, yet I think this is the best so far. I was upgraded to room with balcony with pool view since other deluxe rooms were full. the room's light was bright and love the sofa located near the window to balcony. Perfect if you already had full day and want some... More 

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

This is my second time to stayin at novotel hotel surabaya after a couples years ago. My first impressions was, "novotel has resort's atmosphere" since their landscaping concept was did it. After check in, there is somebody looks like 'security' (dressing like) rather than 'bellboy' that helps us to reach our room. Suddenly, one things pops out in my head... More 

Was this review helpful? Yes 1
Jakarta, Indonesia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

actually this is my fav hotel in surabaya, because i like the architecture of this hotel,,but this night i was really mad because this hotel let some guest made loud music and party at swimming pool until 10 pm !! really noisy sound with big sound system set i need ( offcourse other guests) rest,,! and where was the hotel... More 

Was this review helpful? Yes 1
Contributor
16 reviews 16 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I stayed during Dec 2014 with my wife and my other couple friends, we took a bigger room and there's another room upstairs. When we reached our room, we were greeted with left over food and drinks left by the previous people who stayed just outside our hotel room. when my friend is bathing upstairs, the water pressure in the... More 

Was this review helpful? Yes
Jakarta
Top Contributor
57 reviews 57 reviews
32 hotel reviews
200 helpful votes 200 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here a few weeks ago. Business travel as usual. I can't seem to remember the specific details, but I remember what I wanted to write about. It's their management, that's their biggest problem. Now, when I decided to stay at this hotel, it was based on a bad experience by a friend who also travels for business a... More 

Was this review helpful? Yes
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 23, 2014

Book through Accor Member we got free room upgrade,the room is huge with big bed,comfy pillows and just a little balcony facing the swimming pool area. The service was excellent,all of the staff is friendly and will sincerely help us. The breakfast was awesome!,the food is delicious with lots of varieties. We definitely gonna come back and stay there for... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Novotel Surabaya Hotel and Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel Surabaya Hotel and Suites

Address: Jalan Ngagel 173-175, Surabaya 60246, Indonesia
Phone Number:
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Surabaya Hotel and Suites 4*
Number of rooms: 209
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Cheap Tickets, Agoda, Priceline, Despegar.com, Orbitz, Odigeo, TripOnline SA, EasyToBook, ACCOR and Tingo so you can book your Novotel Surabaya Hotel and Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Surabaya Hotel Surabaya
Surabaya Novotel
Novotel Surabaya Hotel And Suites Java
Hotel Style:
#14 Luxury Hotel in Surabaya

165 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (145)
Viewed
Pool/beach area (17)
Viewed
View from room (3)
Viewed
Room/suite (41)
Viewed
Bathroom (11)
Viewed
Hotel & grounds (13)
Viewed
Family/play areas (1)
Viewed
Dining (3)
Viewed
Business center/function rooms (1)
Viewed
Other (55)

Management photos: Courtesy of the property manager

Viewed
All management photos (21)
Viewed
Family/play areas (1)
Viewed
Dining (3)
Viewed
Room/suite (6)
Viewed
Hotel & grounds (6)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay