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All 67 Surabaya hotels

Novotel Surabaya Hotel and Suites

4.0 of 5 Hotel   |   Jalan Ngagel 173-175, Surabaya 60246, Indonesia
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Novotel Surabaya Hotel and Suites
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Ranked #26 of 67 hotels in Surabaya
A recent review
3 of 5 stars reviewed 4 weeks ago
MelodyandSky Surabaya, Indonesia
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397 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Perth, Australia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Stayed for 2 nights in an apartment suite, first suite I was given was not clean, smelt of previous occupants cooking and had dirty carpet and ants on the bed. Complained at reception and given a new apartment, which was clean, but in dire need of refurbishing. Would not recommend this hotel for the price.

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Novotel_Surabaya, General Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Jen5959, Thank you for staying at Novotel Surabaya and your time to share your experience I am very sorry to hear that you have experienced unpleasant situation with the condition of our apartment facilities. For your information we expect soon the renovation of the apartment will follow after we finalizing our current renovation at the hotel wing. Please accept... More

Surabaya, Indonesia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

The room and bathroom have been renovated well. Look nice and clean. Better than before. The swimming pool is not clean enough and i do not see a qualified pool guard. Parking lot is limited due to a wedding held there.

Review collected in partnership with Accorhotels.com

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Jakarta, Indonesia
Contributor
19 reviews 19 reviews
17 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 27, 2014

This hotel is like an oasis on the dessert. In the middle of surabaya city.. I can't believe that I can see lots of greenery area inside the hotel with big swimming pool. Really sooth my mind when stayed there. The room is spacious with old design (got the apartment building) and a private balcony, kitchenette, also living room. breakfast... More

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Novotel_Surabaya, General Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Ibu Irma L, Thank you very much for your kind review and choosing Novotel Surabaya as your place to stay in Surabaya. I am glad to read that you enjoyed our room, pool and our signature dishes. I am really looking forward to welcome you again soon for your next visit to Surabaya Best regards, Djulkarnain General Manager More

Jakarta, Indonesia
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed February 22, 2014

One of Accor hotels in Surabaya, with typical of Accor, have wide variant for breakfast, a good space for swimming pool, and pretty good amenities, and it has nice gym with sauna facility. Despite, the distance from center of Surabaya is quiet far so it is not helpful for me which came for business reason and my office is located... More

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Novotel_Surabaya, General Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Ibu MariaMelania1234, Thank you for staying with us and we very much appreciate your comments regarding your stay at the Novotel Surabaya Hotel and Suites. It is always a pleasure to receive positive feedback. We hope your next visit with your family will pleasant as the previous one. Best regards, Djulkarnain General Manager More

lumajang
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 21, 2014

I actually booking this hotel from Accor call center for arrival date 17th Feb, but for urgently reason I change through staff hotel reservation for 14th Feb. I think the hotel staff so helpfull for urgent situation. Express check in, friendly staff, great room, various n delicious breakfast. Novotel has a yummy deli shop...love it. Feel the warm resort in... More

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Dinklage, Germany
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 18, 2014 via mobile

This hotel is very nice, clean and spacious. The staff is friendly and helpful and always have a smile in the Face! The Breakfast Buffet is local dominated but ok. Unfortunately the swimming Pool was closed for Renovation and cleaning after last weekends Volcano Eruption, but that you cannot blame on the hotel. I definately will come back here!

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Frankfurt
Top Contributor
82 reviews 82 reviews
59 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed February 17, 2014

Stayed 2 nights at a spacious apartment. Friendy staff, WIFI worked, large garden. Unfortunately pool was closed due to vulcano break out. The A/C in the room seemed to have a minor problem as it could only be set ON or OFF but not adjusted. I did not inform the maintanace service as it was no disturbance for me. Not... More

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Samarinda, Indonesia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 17, 2014

spacious room , the corridor is so clean , nice lobby , best swimming pool in town , both for children & adult. housekeeping staffs are friendly. it is not down town area , but we like it.....so quite.

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Additional Information about Novotel Surabaya Hotel and Suites

Also Known As:
Novotel Surabaya Hotel Surabaya
Novotel Surabaya Hotel
Novotel Surabaya
Surabaya Novotel
Novotel Surabaya Hotel And Suites Java
Address: Jalan Ngagel 173-175, Surabaya 60246, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#14 Luxury Hotel in Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Surabaya Hotel and Suites 4*
Official Description (provided by the hotel):
The Novotel Surabaya Hotel and Suites is a 4 star hotel conveniently located in the main business district of Surabaya. For business trips and holidays, this hotel is the perfect destination, offering conference facilities, a fitness centre, outdoor pool, tennis courts, activities and Dolfi Kids Club. Our 209 well appointed rooms offer comfort and convenience. Enjoy a meal in our restaurant, or relax and unwind in one of our two bars. This is not just a business hotel, but a holiday resort in the city. ... more   less 
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