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All 74 Surabaya hotels

Novotel Surabaya Hotel and Suites

4.0 of 5 Hotel   |   Jalan Ngagel 173-175, Surabaya 60246, Indonesia
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Ranked #27 of 74 hotels in Surabaya
A recent review
4 of 5 stars reviewed yesterday
Sukirman Y Malang, Indonesia
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438 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
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English first
Jakarta, Indonesia
Top Contributor
55 reviews 55 reviews
54 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is good, the service, the building, the room. The breakfast was okay. The only cons is that the hotel is located not at the best location. Almost no interesting sightseeing accesible by foot around. but it's a good option if you have a transportation.

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Surabaya, Indonesia
1 review
1 of 5 stars Reviewed 3 weeks ago

I'm a local, and have been a member of the Novotel gym & pool for over 2 years. Overall the management for the gym and pool is very bad. For two years, there have been many incidents when the gym is not open yet during operational hours because the staff was late. Many of the lockers and padlocks in the... More

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Novotel_Surabaya, General Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Ibu Gracetan, First of all, I thank you for being a member of Fitness Centre at Novotel Surabaya. I am very sorry to hear that you have experienced unpleasant situation at our Fitness Centre and Swimming pool. Referring to your comment about the service at Fitness Centre, I would like to inform you that our Fitness Centre is managed... More

Jakarta, Indonesia
Top Contributor
68 reviews 68 reviews
32 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel several time. One of the reason as I am member of Accorhotel and easy to make reservation. Hotel staffs are helpful and friendly. Breakfast choices and tate are fine. Lobby are is a bit small. I like the room facing the Pool.

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Jakarta, Indonesia
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 23, 2014

We (my parents and i) had a good deal for 2 rooms (king size bed) to stay there on our way from Makassar to mt ijen and mt bromo. The room were nice with a big shower. Very quiet (we were not facing in the pool direction) The wifi was working well. The breakfast was good: - some small bakery... More

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13 reviews 13 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed June 21, 2014

To be fair we got a good deal on Agoda.com to stay here, but that said the hotel is long overdue for refurbishment. We had a one bedroomed apartment - lots of things didn't work and it wasn't that clean. (Which probably accounted for why we stayed for $50- a night!) The pool area was good. Dining was very average... More

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Jakarta, Indonesia
Top Contributor
75 reviews 75 reviews
52 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed June 14, 2014

One of those oldish hotels with character. Pre-booked checking in was efficient by friendly staff. The lobby area was small with limited seating (most of the space taken up by staircase, etc) with a bar/café attached. The ground floor room was very spacious and clean and the bathroom and shower cubicle was roomy too. For a change the mini fridge... More

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Redland City, Australia
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 27, 2014

This hotel has clean spacious rooms with a balcony. Which allows you to get fresh air or smoke if required. The worse thing was the toilet seat was the most unconventional I have ever used. I think it was made for a small child. food was average . Service was difficult due to lack of english speaking staff.

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Novotel_Surabaya, General Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Keith W, Thank you for staying at Novotel Surabaya and your time to share your experiences during your stay. I do apologize to read that you had problem with our staff due to communication problem I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff... More

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Additional Information about Novotel Surabaya Hotel and Suites

Address: Jalan Ngagel 173-175, Surabaya 60246, Indonesia
Phone Number:
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Surabaya Hotel and Suites 4*
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Also Known As:
Novotel Surabaya Hotel Surabaya
Surabaya Novotel
Novotel Surabaya Hotel And Suites Java

156 photos of this hotel

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Pool/beach area (15)
View from room (3)
Room/suite (40)
Family/play areas (1)
Dining (3)
Hotel & grounds (10)
Bathroom (10)
Other (53)

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All management photos (22)
Family/play areas (1)
Dining (3)
Room/suite (7)
Hotel & grounds (5)
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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#12 Luxury Hotel in Surabaya
Hotel Class
Official Description (provided by the hotel)
The Novotel Surabaya Hotel and Suites is a 4 star hotel conveniently located in the main business district of Surabaya. For business trips and holidays, this hotel is the perfect destination, offering conference facilities, a fitness centre, outdoor pool, tennis courts, activities and Dolfi Kids Club. Our 209 well appointed rooms offer comfort and convenience. Enjoy a meal in our restaurant, or relax and unwind in one of our two bars. This is not just a business hotel, but a holiday resort in the city. ... more   less 
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