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Novotel Surabaya Hotel and Suites

Jalan Ngagel 173-175, Surabaya 60246, Indonesia
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1 room 1 adult
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Novotel Surabaya Hotel and Suites
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679 Reviews from our TripAdvisor Community

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Cirebon, Indonesia
1 review
5 of 5 stars Reviewed 1 week ago

This was my first time stay at Novotel Surabaya, my husband and I came at 10.15 am and such a pleasant surprise the room was ready because we never ask for early check in. We got "pool view room" with really nice pool view. The room was quite big and clean. When we walked around hotel, they had like a... More 

Helpful?
Thank Shanti P
Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Ms. Shanti P We would like to start by thanking you for your stay with us at Novotel Surabaya Hotel and Suites. We highly appreciate you for taking the precious time as to provide your experience during your stay with us. It is with a great pleasure that we have accepted your compliments toward us. Your satisfaction is the... More 

Surabaya, Indonesia
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Today, I was check in in this hotel, apartment 3 bedroom & wedding room executive suite. In 11.00 o'clock I've told the room isn't ready. Okay,no problem, and we back in 12.30 still have told that the room is cleaning up the guest in it already check out. But after waiting until 14.00 o'clock and more they say that the... More 

Helpful?
Thank milasari

Travelers are raving about these Surabaya hotels

Semarang, Indonesia
Level Contributor
43 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very nice room. Have only one comment. Please buy new towels. The towels are long past their best. Nobody likes to use grey towels which were once white. This does not happen very often.... they called to see if there was anything they could do for us.

Helpful?
Thank Davidfurnindo
Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Davidfurnindo, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services... More 

Surabaya, Indonesia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I did my wedding at Novotel. It was awesome. The room is big,clean,modern,and beautiful. Very satisfied of the breakfast also. But the outdoor lighting is quite dark,need extra lamps. Good job,Novotel. I do have a sweet memory with you.

Helpful?
1 Thank shintabesly
Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Ms. shintabesly We would like to start by thanking you for your stay with us at Novotel Surabaya Hotel and Suites. We highly appreciate you for taking the precious time as to provide your experience during your stay with us. It is with a great pleasure that we have accepted your compliments toward us. Your satisfaction is the best... More 

Lake Como, Italy
Level Contributor
58 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

This is a very nice hotel, with a great swimming pool and lovely big rooms. We enjoyed very much our stay here! Honestly, Surabaya is not a nice place, and having a big swimming pool and a peaceful hotel was great! The guest area is very big, the bed is extremely comfortable, nice bathroom as well. Recommended

Helpful?
Thank siuppolina
Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear siuppolina, We would like to start by thanking you for your stay with us at Novotel Surabaya Hotel and Suites. We highly appreciate you for taking the precious time as to provide your experience during your stay with us. It is with a great pleasure that we have accepted your compliments toward us. Your satisfaction is the best reward... More 

Jakarta, Indonesia
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

I thought the suites room or apartment would be as nice as the regular room, but really dissapointed when I See the room, very dissapointed. How am I discribe... Just imagine that old, abandoned building Maybe close enough. Not like other novotel or accor hotel, stiff unsmilled front staff, I have Queue but they let others to be served, old... More 

Helpful?
Thank Donny C
Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Mr. Donny C, Thank you for staying with Novotel Surabaya Hotel and Suites. We feel grateful that you have taking your time to share with us your valuable feedback. Having read on your feedback, it is with our utmost regrets and sincerest apology that you have to undergo such experience. We believe that it must have been a very... More 

Indonesia
Level Contributor
37 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Novotel is located at Jl. Ngagel Surabaya. It is around 20 min driving from Juanda International Airport. You can reach this hotel easily by taxi and mention the hotel name. The cost of taxi is around 80.000 Rp (7 USD). Standard hotel cost 600.000-700.00 IDR (60-70 USD). The hotel is wide natural jungle style hotel. It is often to be... More 

Helpful?
Thank Pradipta Gora K
Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Pradipta Gora K, We would like to start by thanking you for your stay with us at Novotel Surabaya Hotel and Suites. We highly appreciate you for taking the precious time as to provide your experience during your stay with us. It is with a great pleasure that we have accepted your compliments toward us. Your satisfaction is the... More 

Bunbury, Australia
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

My experience in staying 3 nights in this hotel was mixed. I booked a 3 bedroom apartment for one night and a 2 bedroom apartment for 2 nights because I could not get a three bedroom apartment for 3 nights. The location is good although it is away from CBD, the hotel looks promising from the outside but the room... More 

Helpful?
Thank SunnyPerth80
Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Mr/Ms. SunnyPerth80, Thank you for staying with Novotel Surabaya Hotel and Suites. We feel grateful that you have taking your time to share with us your valuable feedback. Having read on your feedback, it is with our utmost regrets and sincerest apology that you have to undergo such experience. We believe that it must have been a very agonizing... More 

Indonesia
Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We were much disappointed with the service level at Novotel when we checked in on the 29th December. We had the family suit and booked for a total of 7 persons (5 adults and 2 children). When we checked in at 2pm, we were told that the room is not ready. We had to check again with the reception to... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Terrysng
Sydney, Australia
Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed December 30, 2015

I felt that my stay in Novotel Hotel Surabaya from 27 October to 06 November 2015 was really good. The staffs were friendly and helpful. I was sick during when I arrived in the Surabaya airport on 27 October 2015. I felt very lucky that I chose the right hotel. The staffs know how to treat guests in the room.... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank jaywongso
Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Jaywongso, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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