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Novotel Surabaya Hotel and Suites

Jalan Ngagel 173-175, Surabaya 60246, Indonesia
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1 room 1 guest
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Novotel Surabaya Hotel and Suites
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590 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
  • All months
    (590)
  • Mar-May only
    (137)
  • Jun-Aug only
    (186)
  • Sep-Nov only
    (116)
  • Dec-Feb only
    (151)
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surabaya
2 reviews
3 of 5 stars Reviewed 1 week ago

My husband had a free hotel voucher and decided that we use it. So we went there with our son and daughter. The hotels is at main road and you can access the place by taxi or local public transportation (bemo) from bus station or terminals. The hotel had a huge swimming pool. There were three parts of swimming pool.... More 

Was this review helpful? Yes
Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Ms. Take_Ozzz, Thank you for staying with us and sending us a review during your time in the Hotel. We have note on all of your positive feedback and we are grateful that several points have met your expectations. On the other hand, the excessive noise which was overheard up to your room, could have been anticipated during our... More 

Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Stay at hotel for 1 night and 2BR apartment for 4 nights with couple of friends. The hotel room was very good since it was renovated (not the old one which i stayed at 2011) but the apartment still the old one which need some refurbishment. The breakfast was dissapointed and didn't meet the novotel standard i think. Overall stay... More 

Was this review helpful? Yes
Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Ms. Ketty, Thank you for choosing Novotel Surabaya Hotel and Suites. We highly appreciate your positive feedback, with a slight recommendation on the refurbishment issue. In respond to refurbishment recommendations, we will undergo renovation on the Suite (Apartment) Building in this coming months. We are aware that by having a new look on the Suites Tower, we can deliver... More 

Jakarta
1 review
2 of 5 stars Reviewed 2 weeks ago

This time my experience stayed in Novotel Sby was very bad.I asked for the toothpaste for 4 times and 1 hour waiting, big ripped towel, didnt send my laundry for 2days, no respons for my complains. Very dissapointed.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Ms, Manthovani, Thank you for choosing Novotel Surabaya Hotel and Suites during your time in the city. In relates to your feedback, we regrets that you have to experience such unpleasant occasion. We understand it must have been an agonizing experience. We have noted and passed the message to the related department and we will rectify in order to... More 

Travelers are raving about these Surabaya hotels

Zurich, Switzerland
Level Contributor
81 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice modern and big hotel with good restaurant and good gym. Big room with very modern bathroom. Service at the restaurant was very slow but friendly. There was an issue with the safe in our room which was resolved quickly. Pool table and bar were really (too) expensive. We did not try the swimming pool but it looked very nice.... More 

Was this review helpful? Yes
Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Si73, Thank you for staying with us, and spare your time to notify the experience during your visit at the Novotel Surabaya Hotel and Suites. We apologize for any inconvenience about our service in restaurant, we will coordinate it well with F&B department. We will waiting for your next coming :) More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

I would like to share my experience when I come to surabaya for leisure and spend quality time with my family , frist impression when I coming to check in with my brother its a low of guest oriented at front area , I feel like they understimate me start from security incharge at the morning and also front desk... More 

Was this review helpful? Yes 1
Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Mr. Wahyueffendy, Thank you for staying with us, and spare your time to notify the experience during your visit at the Novotel Surabaya Hotel and Suites. We appologize for your inconvenience, we will address it to our department. More 

Green Bay, Wisconsin
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 31, 2015

My number one concern is that the management has changed a lot, and not for the better. I lived here at Novotel Surabaya for a little over two years, and coming back seventeen years later, things have changed a lot. After this much time we didn't expect things to be exactly the same, but we are disappointed at how bad... More 

Review collected in partnership with Novotel Hotels

Was this review helpful? Yes 2
Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Mr. RJDickman, Thank you for staying with us, and spare your time to notify the experience during your visit at the Novotel Surabaya Hotel and Suites. We appologize for unreadiness of room as check in time is 2 pm. However, upon check-in we provide you with For about Accor member club, it can't be changed as stated in the... More 

Semarang, Indonesia
Level Contributor
30 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 28, 2015

Good room, clean, good wifi even not as fast as i expected but it's fine. Good services, and love the ambience, especially their Swimming Pool! Even located not near by the center of surabaya, but its ok. The food is average, it's just fine.

Was this review helpful? Yes
Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Mrs. RirinCen Thank you for staying with us, and spare your time to notify the experience during your visit at the Novotel Surabaya Hotel and Suites. We will waiting for your next coming :) More 

Surabaya, Indonesia
2 reviews
4 of 5 stars Reviewed July 22, 2015

the room and swimming pool are clean and they are very helpfull but the location is not good enough, my husband can not sleep well because the sound from outside - from the hotel's surrounding. The food is good

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Mrs. Cinthia N Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality... More 

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