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Novotel Surabaya Hotel and Suites

Jalan Ngagel 173-175, Surabaya 60246, Indonesia
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Novotel Surabaya Hotel and Suites
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Novotel Surabaya Hotel and Suites
Novotel Surabaya Hotel and Suites
Novotel Surabaya Hotel and Suites
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555 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
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Kuala Lumpur
2 reviews
3 of 5 stars Reviewed 3 days ago NEW

Checked in yesterday and one out of the two receptionists was helpful. The other just showed a sour face. When into my room. Basically quite clean but the edges around the bathroom could do with a bit more grouting works. No shower cap nor cotton pads which are essentials for female travellers. The tap water is brownish and have to... More 

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Bogor, Indonesia
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed May 28, 2015

Novotel was a hotel i visited for business purpose on May 22nd to the 24th The location is a bit far from the city center, if we didnt use hotel's car, seems we would prefer to use taxi because its rare to see public transport here. Its a 4-star busy hotel, when i was there, theres a lot of event... More 

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Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 25, 2015

This hotel is actually really great, with a lot of plus point : - Modern & spacious room - Wifi connection available in bedroom : very fast - Nice breakfast - Beautiful garden & pool - Jogging track available - Taxi always available The only minus point is that this hotel is located a bit far from the city center.... More 

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Surabaya, Indonesia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 21, 2015

I checked in on May 16th. - Must wait for 15 minutes for the room number because of the room was not ready. They said the room was in the cleaning and rearranging, finally I asked the room number and they said the room is quite ready but still lack of bath towel and will be delivered soon - After... More 

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 17, 2015

16th May 2015, my wife and I held our wedding celebration in Novotel Surabaya. The experience was speechless, so I will summarize down to a few unforgettable experience. 1. During the whole period of planning the wedding, the marketing personnel who deal with us has change for 3 time and it seems the pass over had been handed down well... More 

Was this review helpful? Yes 1

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