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All 74 Surabaya hotels

Novotel Surabaya Hotel and Suites

4.0 of 5 Hotel   |   Jalan Ngagel 173-175, Surabaya 60246, Indonesia
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Ranked #28 of 74 hotels in Surabaya
A recent review
4 of 5 stars reviewed 6 days ago
farida_abdkadir Kuala Lumpur, Malaysia
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452 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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English first
Kuala Lumpur, Malaysia
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Fast check in, friendly and helpful staff, spacious room and good wi-fi, and simple but nice breakfast. The only minus is that the hotel has no lift though the hotel provides porter service to help with your luggages.

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Nagoya, Japan
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago

There is no Novotel anywhere, like the one in Surabaya. During the week and weekends, all public spaces get 'privatised' - rented for events and weddings. Swimming pool is an eternal construction site: podiums for events are being constructed and decomposed almost every day. Coolies are smoking, often throwing buts to water. They stare at female guests and insult foreigners,... More

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Yogyakarta, Indonesia
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

by stay in Novotel Surabayam then you won't feel in big and tall modern hotel. You will seen the traditional one and has own specific character building. Many trees outside and inside make us comfortable with kind services from hotel's employee.

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Retno_Dwi_H, Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Abhisekatour, We very much appreciate your comments regarding your stay at All Seasons Jakarta Thamrin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More

Jakarta, Jakarta Raya, Indonesia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

On the last day of our trip to Surabaya, we decided to stay in Novotel Surabaya. Honestly, we didn't have a clue about the hotel because the relatives we know stayed in this hotel nearly 10 years ago. Well, she said it was a good hotel, but over 10 years it may be getting old now, especially after the fire... More

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Jakarta, Indonesia
Top Contributor
57 reviews 57 reviews
54 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed July 7, 2014

The hotel is good, the service, the building, the room. The breakfast was okay. The only cons is that the hotel is located not at the best location. Almost no interesting sightseeing accesible by foot around. but it's a good option if you have a transportation.

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Surabaya, Indonesia
1 review
1 of 5 stars Reviewed July 6, 2014

I'm a local, and have been a member of the Novotel gym & pool for over 2 years. Overall the management for the gym and pool is very bad. For two years, there have been many incidents when the gym is not open yet during operational hours because the staff was late. Many of the lockers and padlocks in the... More

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Novotel_Surabaya, General Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Ibu Gracetan, First of all, I thank you for being a member of Fitness Centre at Novotel Surabaya. I am very sorry to hear that you have experienced unpleasant situation at our Fitness Centre and Swimming pool. Referring to your comment about the service at Fitness Centre, I would like to inform you that our Fitness Centre is managed... More

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Additional Information about Novotel Surabaya Hotel and Suites

Address: Jalan Ngagel 173-175, Surabaya 60246, Indonesia
Phone Number:
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Surabaya Hotel and Suites 4*
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Also Known As:
Novotel Surabaya Hotel Surabaya
Surabaya Novotel
Novotel Surabaya Hotel And Suites Java

155 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#12 Luxury Hotel in Surabaya
Hotel Class
Official Description (provided by the hotel)
The Novotel Surabaya Hotel and Suites is a 4 star hotel conveniently located in the main business district of Surabaya. For business trips and holidays, this hotel is the perfect destination, offering conference facilities, a fitness centre, outdoor pool, tennis courts, activities and Dolfi Kids Club. Our 209 well appointed rooms offer comfort and convenience. Enjoy a meal in our restaurant, or relax and unwind in one of our two bars. This is not just a business hotel, but a holiday resort in the city. ... more   less 
Number of rooms
209

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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