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Novotel Surabaya Hotel and Suites

Jalan Ngagel 173-175, Surabaya 60246, Indonesia
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Novotel Surabaya Hotel and Suites
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Novotel Surabaya Hotel and Suites
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Novotel Surabaya Hotel and Suites
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574 Reviews from our TripAdvisor Community

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Traveler rating
    75
    239
    151
    65
    44
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213
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172
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
  • All months
    (574)
  • Mar-May only
    (137)
  • Jun-Aug only
    (172)
  • Sep-Nov only
    (114)
  • Dec-Feb only
    (151)
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Green Bay, Wisconsin
1 review
2 of 5 stars Reviewed 3 days ago NEW

My number one concern is that the management has changed a lot, and not for the better. I lived here at Novotel Surabaya for a little over two years, and coming back seventeen years later, things have changed a lot. After this much time we didn't expect things to be exactly the same, but we are disappointed at how bad... More 

Review collected in partnership with Novotel Hotels

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Semarang, Indonesia
Level Contributor
29 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Good room, clean, good wifi even not as fast as i expected but it's fine. Good services, and love the ambience, especially their Swimming Pool! Even located not near by the center of surabaya, but its ok. The food is average, it's just fine.

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Surabaya, Indonesia
2 reviews
4 of 5 stars Reviewed 1 week ago

the room and swimming pool are clean and they are very helpfull but the location is not good enough, my husband can not sleep well because the sound from outside - from the hotel's surrounding. The food is good

Review collected in partnership with Accorhotels.com

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Vijfhuizen, The Netherlands
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The staff at this Hotel are very friendly and helpfull. We checked in with 2 adults and 2 kids. Room only had 2 towels and 2 pillows. After calling guest services they arrived promptly. Diner was good but service was extremely slow and one of the deserts never arrived. Breakfast was poor. There was no clean cutlery and the bread... More 

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Cirebon, Indonesia
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stay in this hotel from July 11 - 13 2015, thanks for accorhotels.com which giving me a good internet rate:D although placed not in center of surabaya, Novotel surabaya had a lot of fanatic customers, the proof is all staff very helpful to the guest. The hotel is very well managed and very clean. The are many choices breakfast menus... More 

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Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Novotel is one of our default places to stay for family trips to Surabaya! Pros: You can often find great deals on family apartments with multiple rooms, the pool is just about the right size and is well kept, the breakfast buffet is good...especially if it is included in the cost of your room. It is not too far from... More 

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Penang Island, Malaysia
Level Contributor
92 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This property has rooms that are clean, comfortable and spacious enough for your needs. The grounds are beautiful with large pools and great restaurants. There's ample rooms for multiple kinds of meetings. And the location is not too far from anything in Surabaya. A winner!

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Surabaya, Indonesia
Level Contributor
9 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Overall Novotel is very suitable to stay for a family, with a complete facility for children and parents. Swimming and garden for chilldren to swim and play. Parents could enjoy gym, spa and sauna. It is a resort hotel in town. There is also free shuttle bus (with interval time) are provided for guests going to Grand City Mall. Buffet... More 

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222 photos of this hotel

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