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All 81 Surabaya hotels

Novotel Surabaya Hotel and Suites

4.0 of 5 Hotel   |   Jalan Ngagel 173-175, Surabaya 60246, Indonesia
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Ranked #29 of 81 Hotels in Surabaya
A recent review
5 of 5 stars reviewed 3 days ago
Paula M Bali, Indonesia
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505 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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2 reviews
4 of 5 stars Reviewed 2 weeks ago

i've been sleep here for 3 days with my mom . im from surabaya and my mom from another city and she has some bussnis so she must visit to navotel surabaya . this good place for you to sleep in surabaya . but this location a little far from center of city . you must call taxi for car... More 

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Jakarta, Indonesia
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Spacious - clean - nice ambience room, friendly and helpful staff, nice food for in room service and breakfast, great swimming, sweet garden and strategic location....what can I say for more? We actually want to extend stay, but unfortunately since it was peak new year season then we run out of room. We will back someday....just wait for us.

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Surabaya, Indonesia
Top Contributor
136 reviews 136 reviews
134 hotel reviews
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Had stayed and booked a several apartment for a special occasion in Surabaya. The hotel had undergone renovation, too bad it didnt do the same to the apartment Nevertheless, had a good experience, the hotel manage to cater my needs for extra services and apartment on the last minute. Compliments to Ms. Fientje Monica for all the arrangement. Keep up... More 

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1 review
5 of 5 stars Reviewed 3 weeks ago

We stayed over at Novotel during the New Year's week and I was impressed by the performance put up by the hotel staffs. The fireworks display was a night to remember! Aside from that, the staffs at Novotel made me feel like part of a family. From their warm smiles, friendliness and helpful gesture; it made my stay indeed a... More 

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Surabaya
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

It's a nice hotel for family, not fare from the center of surabaya. on sunday, there are many kids activity such as drawing and coloring class then riding horse and cooking class. there are also play ground for kids even for teen. the hotel is so natural, there are so many big trees, in the morning and evening we can... More 

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Senior Contributor
30 reviews 30 reviews
7 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed December 22, 2014

Everyone will agreed , if i said this hotel has a good resort ambience in the middle of town , i like their pool area . For the room , i think that they should refurnished . Some of the furniture has looked so long ago . But if i am not wrong , this hotel open their first door... More 

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Retno_Dwi_H, Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Foodbucks, Thank you for sharing your experiences during your stay at Novotel Surabaya Hotel & Suites. We are glad to read that you like our pool and the resort ambiance. Referring to the rooms, kindly be informed that we already done for the renovation at all hotel's rooms and we expect soon renovation at out Suites rooms will be... More 

Bali, Indonesia
Top Contributor
86 reviews 86 reviews
11 hotel reviews
112 helpful votes 112 helpful votes
3 of 5 stars Reviewed December 22, 2014

This hotel is quite old, and unfortunately also very lacking of cleanliness. but the location of this hotel provides added value to the ease of access to a business center. I feel the need to improve the quality of service of employees in serving guests to be able to provide added value to this hotel. This hotel is quite famous... More 

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Retno_Dwi_H, Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Bapak Made, Thank you for choosing Novotel Surabaya Hotel & Suites as your place to stay and for the time to share your experiences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very... More 

Tangerang, Indonesia
Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 22, 2014

ive been to several hotels in surabaya for business trip, yet I think this is the best so far. I was upgraded to room with balcony with pool view since other deluxe rooms were full. the room's light was bright and love the sofa located near the window to balcony. Perfect if you already had full day and want some... More 

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Additional Information about Novotel Surabaya Hotel and Suites

Address: Jalan Ngagel 173-175, Surabaya 60246, Indonesia
Phone Number:
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Surabaya Hotel and Suites 4*
Number of rooms: 209
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Also Known As:
Novotel Surabaya Hotel Surabaya
Surabaya Novotel
Novotel Surabaya Hotel And Suites Java
Hotel Style:
#14 Luxury Hotel in Surabaya

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