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All 72 Surabaya hotels

Pullman Surabaya City Centre

4.5 of 5 Hotel   |   Jl Basuki Rahmat No 67 73, Surabaya 60271, Indonesia (Formerly Meritus Surabaya City Centre)
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Pullman Surabaya City Centre
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Ranked #17 of 72 hotels in Surabaya
A recent review
4 of 5 stars reviewed 4 weeks ago
nYoT_nYoT Surabaya, Indonesia
  • Reviews (100)
  • Photos (81)
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  • Room tips (17)
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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English first
Surabaya, Indonesia
5 reviews 5 reviews
4 of 5 stars Reviewed 4 weeks ago

I stayed there at october 2012. It was only for 4 days,but i love the hotel's view, especially their buffet breakfast. Food and environment was very enjoyable. The location of hotel is so easy to reach and you dont have to worry about another place to visit,because meritus located in the center of surabaya, Eerything was great. But for me... More

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Samarinda, Indonesia
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 26, 2014

Had seminars in the hotel for several days well the meeting hall was very spacious facilities was very good and the food is nice . They had taxi services or take point downstairs so no worry if u need to go back late and afraid cant find any transportation coz they will find one for you

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Surabaya, Indonesia
12 reviews 12 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 29, 2014

Overall the hotel is BEAUTIFUL, MODERN, SPACIOUS and STYLISH, but it still needs some refurbishment in the building and provide quite proper (new) interior and furniture. The bed was tired, the bathroom was leaking from the tub, the salad was disappointing, the New York Cheese Cake was ok. Seriously, I LOVE this hotel, please do some serious maintenance :)

Was this review helpful? Yes 1
17 reviews 17 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed April 27, 2014 via mobile

When i arrived, They gave me a 17th floor non smoking room with 2 singke bed, quitenice. But when I checked the bathroom, with huge window to the room, the had no curtain hahahah... So I called the operator, they don't have the button for housekeeping nor tge room service, they didn't believe about the curtain, ;). I asked them... More

Was this review helpful? Yes 1
11 reviews 11 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 22, 2014 via mobile

Nice, big and luxurious hotel room. New building with a strategic location attached to a mall. Very convenient. Good for business, leisure and holiday. Nice view from the high floor. Good facility. Overall,amazing

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4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 13, 2014

Close to flawless experiment of stay, The location wise, just perfect, food, just went for breakfast, good, but could be improved Service is excellent, fast check in, accurate check out. Small glitch, when going out to Tunjungan plaza, the security guards seems hesitant to show us the way.

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Bangkok, Thailand
15 reviews 15 reviews
14 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 8, 2014

this is a good solid, but min. Catergory you should book. The rooms are very big, the service is OK, it just takes for ever to get served. one bad think, no wireless internet access at the rroms only cable, wireless access only in the lobby area....so take the adapter for your iPad ;-) Breakfast is OK, Indonesian style.

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Singapore, Singapore
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 20, 2014

the location is good and very convenience to go places. However, the internet connection was slow, WIFI for phone not working in lobby as well as room, need improvement on this. also the speed is so slow. Staffs are friendly, well done.

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London, United Kingdom
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed January 5, 2014

I had high expectations of this Meritus not just because it is the newest in Surabaya, but because of how Meritus brands itself of providing 'Asian Grace, Warmth and Care' which clearly isn't evident at all. What I encountered during my stay didn't just fall short on expectations, but unacceptable for a hotel of such standard. Check-in took half an... More

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Senior Contributor
33 reviews 33 reviews
22 hotel reviews
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed January 4, 2014

I stayed at this hotel for new year eve with my friend. We choose it because it have a great location, and we hope we can see the new year eve's fireworks from our rooms. we booked it from booking.com, and 4 days before my staying period, my friend made a call to the hotel for reconfirming our reservation. the... More

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Additional Information about Pullman Surabaya City Centre

Address: Jl Basuki Rahmat No 67 73, Surabaya 60271, Indonesia (Formerly Meritus Surabaya City Centre)
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Pullman Surabaya City Centre 4.5*
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Also Known As:
Pullman Surabaya City Centre Java

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Hotel & grounds (10)
Bathroom (7)
Room/suite (20)
Pool/beach area (1)
View from room (1)
Dining (1)
Other (13)

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Hotel & grounds (5)
Room/suite (3)
Pool/beach area (2)
Dining (1)
Other (18)


Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#10 Luxury Hotel in Surabaya #12 Business Hotel in Surabaya
Hotel Class
Official Description (provided by the hotel)
Meritus Surabaya City Centre is located on Surabaya's most prominent address along the Jalan Basuki Rahmat Boulevard, the heart of city's financial center and just few minutes away from Tunjungan Plaza, Surabaya's biggest shopping mall. Ballrooms and other function rooms are also available to host meetings and conferences. ... more   less 
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