We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 74 Surabaya hotels

Pullman Surabaya City Centre

5.0 of 5 Hotel   |   Jl Basuki Rahmat No 67-73, Surabaya 60271, Indonesia (Formerly Meritus Surabaya City Centre)
Hotel amenities
Save Saved
You added Pullman Surabaya City Centre to your Saves list
Pullman Surabaya City Centre
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
75%
Ranked #19 of 74 Hotels in Surabaya
A recent review
5 of 5 stars reviewed 4 days ago
FootyboyMalaysia Malaysia
Write a Review

118 reviews from our community

Traveler rating
    43
    44
    19
    8
    4
See reviews for
23
13
5
40
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
Malaysia
Top Contributor
108 reviews 108 reviews
43 hotel reviews
298 helpful votes 298 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed one night after our Semeru/Bromo tour. First of all, the price was more than reasonable for what you get. Can't imagine getting such a good deal anywhere else, like for like. Staff were friendly, pleasant and all whom I encountered were well mannered. There seemed to be not many people at all at the hotel, which we found strange.... More

Was this review helpful? Yes
Jakarta, Indonesia
1 review
3 of 5 stars Reviewed 4 days ago NEW

concierge is not available at all time, when asked reception to have my room made up..it was done at all, towel is not white anymore, when order food at coffee shop it was delivered as requested. need better service.

Review collected in partnership with Pullmanhotels.com

Was this review helpful? Yes
Surabaya, Indonesia
Contributor
15 reviews 15 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

So where do you want me to start? First of all, let me give you few pros first Location is good, as they mention it, City Centre the biggest mall in Surabaya, Tunjungan Plaza is about 5 minutes walk famous food stalls in Jalan Kedondong is across the street as well The room is beautiful i must say as for... More

Was this review helpful? Yes
Jakarta, Indonesia
Contributor
15 reviews 15 reviews
15 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

While I understand Pullman only took over Meritus a few months ago, I must say, on the whole, I was underwhelmed with this hotel - does not live up to its 4.5 start reputation. I have more bad things to say about this hotel than good ones. I'll start with the cons first. I get the impression that management is... More

Was this review helpful? Yes
Angela_Adistyara, Marketing Communications Manager at Pullman Surabaya City Centre, responded to this review

Dear Mrs. Sarah K, Thank you for taking the time to review our hotel. It is regrettable that your experience was less than satisfactory. Please be assured that we are looking into your concern and kindly allows us to improve our products and services to provide a better experience for you and all our guests in the future Once again... More

jakarta
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Deluxe room is spacious and bathroom has bathtub and shower. However for classic type or standard one,space is small and no window or bathtub available. If you are claustrophobic, pls consider this before making reservation. Breakfast is standard, nothing special. There are not many guest staying when I was there so it was quiet and not crowded. Service is not... More

Was this review helpful? Yes
Angela_Adistyara, Marketing Communications Manager at Pullman Surabaya City Centre, responded to this review

Dear Mr./Mrs augin2, Thank you for your recent stay and for leaving a review of our property. I am glad that you found our rooms comfortable. Please accept our apologies for any inconvenience you may have experienced. The feedback we receive from our valued guests, like you, enables us to target problem areas where we can improve on. Again, thank... More

Indonesia
Top Contributor
67 reviews 67 reviews
24 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 3, 2014

Stay here for 3 nights, the hotel room is nice. Comfy bed, big bathroom and clean.. Check in and check out is very smooth. Anyway the parking area in basement is not big enough IMO. Never use the breakfast coupon because we always get up late.

Was this review helpful? Yes
Angela_Adistyara, Marketing Communications Manager at Pullman Surabaya City Centre, responded to this review

Dear Mr. /Mrs. HuiTaiLang69, We appreciate you taking the time to share your thoughts and comments regarding your recent stay with us. Great to hear that you particularly enjoyed our service and the room! We rely on our guest to let us know how we are doing and how we can better meet your needs. We look forward to welcoming... More

Singapore, Singapore
Senior Contributor
45 reviews 45 reviews
23 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 26, 2014

Check-in was a breeze whereby everything had been prepared in advance and I was given room at 11th floor which had a good view of Surabaya city. Room was reasonably clean although it can be improved. Lighting was not very good for working and explained by the front desk that by design executive room is darker than deluxe room. Food... More

Was this review helpful? Yes
Angela_Adistyara, Marketing Communications Manager at Pullman Surabaya City Centre, responded to this review

Dear Mr. /Mrs. soemr, Thank you for sharing your experience here on TripAdvisor. Great to know you enjoyed your stay with us and in particular the food, the rooms and our services! At the moment, we are on the stage of negotiation to upgrade our internet connection and we will do our best to continuously exceed guest expectations in all... More

SEMINYAK, DENPASAR
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 22, 2014

stayed in this hotel in JULY 2014 ... It was ok.. just like new other hotel... modern style which you can find everywhere around the world ...but compliment for the staffs who provided such a good service ....breakfast is good ...food is Okay ,,!!!!

Was this review helpful? Yes
Angela_Adistyara, Marketing Communications Manager at Pullman Surabaya City Centre, responded to this review

Dear Mr./Mrs. EDEN_BALI, Thank you for your complimentary to Pullman Surabaya City Centre. As always, we try to deliver high quality service standards and it is good to be praised for it. We are looking forward to meeting you in our hotel again and wish you all the best for all of your future journeys. Sincerely, Angela Adistyara Marketing Communications... More

Owners: What's your side of the story?
If you own or manage Pullman Surabaya City Centre, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Pullman Surabaya City Centre? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pullman Surabaya City Centre

Address: Jl Basuki Rahmat No 67-73, Surabaya 60271, Indonesia (Formerly Meritus Surabaya City Centre)
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $
Hotel Class:5 star — Pullman Surabaya City Centre 5*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, ACCOR, Tingo, Odigeo, Hotels.com and Venere so you can book your Pullman Surabaya City Centre reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Pullman Surabaya City Centre Java

100 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (56)
Viewed
Hotel & grounds (10)
Viewed
Bathroom (7)
Viewed
Room/suite (19)
Viewed
Pool/beach area (1)
Viewed
View from room (1)
Viewed
Dining (1)
Viewed
Other (17)

Management photos: Courtesy of the property manager

Viewed
All management photos (45)
Viewed
Business center/function rooms (2)
Viewed
Room/suite (9)
Viewed
Dining (3)
Viewed
Hotel & grounds (8)
Viewed
Pool/beach area (2)
Viewed
Other (21)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Surabaya with
any amenities