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All 73 Surabaya hotels

Pullman Surabaya City Centre

4.5 of 5 Hotel   |   Jl Basuki Rahmat No 67 73, Surabaya 60271, Indonesia (Formerly Meritus Surabaya City Centre)
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Pullman Surabaya City Centre
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Ranked #17 of 73 hotels in Surabaya
A recent review
4 of 5 stars reviewed 2 days ago
soemr Singapore, Singapore
  • Reviews (101)
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101 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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English first
Singapore, Singapore
Senior Contributor
45 reviews 45 reviews
23 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Check-in was a breeze whereby everything had been prepared in advance and I was given room at 11th floor which had a good view of Surabaya city. Room was reasonably clean although it can be improved. Lighting was not very good for working and explained by the front desk that by design executive room is darker than deluxe room. Food... More

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Senior Contributor
33 reviews 33 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

stayed in this hotel in JULY 2014 ... It was ok.. just like new other hotel... modern style which you can find everywhere around the world ...but compliment for the staffs who provided such a good service ....breakfast is good ...food is Okay ,,!!!!

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Surabaya, Indonesia
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed June 11, 2014

I stayed there at october 2012. It was only for 4 days,but i love the hotel's view, especially their buffet breakfast. Food and environment was very enjoyable. The location of hotel is so easy to reach and you dont have to worry about another place to visit,because meritus located in the center of surabaya, Eerything was great. But for me... More

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Samarinda, Indonesia
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 26, 2014

Had seminars in the hotel for several days well the meeting hall was very spacious facilities was very good and the food is nice . They had taxi services or take point downstairs so no worry if u need to go back late and afraid cant find any transportation coz they will find one for you

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Surabaya, Indonesia
13 reviews 13 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 29, 2014

Overall the hotel is BEAUTIFUL, MODERN, SPACIOUS and STYLISH, but it still needs some refurbishment in the building and provide quite proper (new) interior and furniture. The bed was tired, the bathroom was leaking from the tub, the salad was disappointing, the New York Cheese Cake was ok. Seriously, I LOVE this hotel, please do some serious maintenance :)

Was this review helpful? Yes 1
17 reviews 17 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed April 27, 2014 via mobile

When i arrived, They gave me a 17th floor non smoking room with 2 singke bed, quitenice. But when I checked the bathroom, with huge window to the room, the had no curtain hahahah... So I called the operator, they don't have the button for housekeeping nor tge room service, they didn't believe about the curtain, ;). I asked them... More

Was this review helpful? Yes 1
11 reviews 11 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 22, 2014 via mobile

Nice, big and luxurious hotel room. New building with a strategic location attached to a mall. Very convenient. Good for business, leisure and holiday. Nice view from the high floor. Good facility. Overall,amazing

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4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 13, 2014

Close to flawless experiment of stay, The location wise, just perfect, food, just went for breakfast, good, but could be improved Service is excellent, fast check in, accurate check out. Small glitch, when going out to Tunjungan plaza, the security guards seems hesitant to show us the way.

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Bangkok, Thailand
14 reviews 14 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 8, 2014

this is a good solid, but min. Catergory you should book. The rooms are very big, the service is OK, it just takes for ever to get served. one bad think, no wireless internet access at the rroms only cable, wireless access only in the lobby area....so take the adapter for your iPad ;-) Breakfast is OK, Indonesian style.

Was this review helpful? Yes 1
Singapore, Singapore
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 20, 2014

the location is good and very convenience to go places. However, the internet connection was slow, WIFI for phone not working in lobby as well as room, need improvement on this. also the speed is so slow. Staffs are friendly, well done.

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Additional Information about Pullman Surabaya City Centre

Address: Jl Basuki Rahmat No 67 73, Surabaya 60271, Indonesia (Formerly Meritus Surabaya City Centre)
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Pullman Surabaya City Centre 4.5*
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Also Known As:
Pullman Surabaya City Centre Java

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Hotel & grounds (10)
Bathroom (7)
Room/suite (20)
Pool/beach area (1)
View from room (1)
Dining (1)
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Dining (1)
Other (18)


Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#10 Luxury Hotel in Surabaya
Hotel Class
Official Description (provided by the hotel)
Meritus Surabaya City Centre is located on Surabaya's most prominent address along the Jalan Basuki Rahmat Boulevard, the heart of city's financial center and just few minutes away from Tunjungan Plaza, Surabaya's biggest shopping mall. Ballrooms and other function rooms are also available to host meetings and conferences. ... more   less 
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