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All 74 Surabaya hotels

Pullman Surabaya City Centre

5.0 of 5 Hotel   |   Jl Basuki Rahmat No 67-73, Surabaya 60271, Indonesia (Formerly Meritus Surabaya City Centre)
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Pullman Surabaya City Centre
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Ranked #18 of 74 Hotels in Surabaya
A recent review
5 of 5 stars reviewed 3 days ago
nelkaka Samarinda, Indonesia
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123 reviews from our community

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    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Samarinda, Indonesia
Contributor
13 reviews 13 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

good location . hugh & luxurius lobby . friendly staff , security guards , receptionists , waiters , room attendant. so many thing to eat for breakfast & good food . room was so wide & elegant . fresh towels & linen

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Bandung, Indonesia
Contributor
17 reviews 17 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Pullman is rebranding from previous Meritus hotel. Huge lobby, nice staffs service, room is large and clean. Price is reasonable.Strategic location, only need short walk to Tunjungan Plaza, the largest mall in Surabaya. Disadvatage is just very slow wifi, takes minutes to open one page. I certainly will be back again if hotel improve the wifi.

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Malaysia
Top Contributor
111 reviews 111 reviews
43 hotel reviews
299 helpful votes 299 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed one night after our Semeru/Bromo tour. First of all, the price was more than reasonable for what you get. Can't imagine getting such a good deal anywhere else, like for like. Staff were friendly, pleasant and all whom I encountered were well mannered. There seemed to be not many people at all at the hotel, which we found strange.... More

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Jakarta, Indonesia
1 review
3 of 5 stars Reviewed 2 weeks ago

concierge is not available at all time, when asked reception to have my room made up..it was done at all, towel is not white anymore, when order food at coffee shop it was delivered as requested. need better service.

Review collected in partnership with Pullmanhotels.com

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Surabaya, Indonesia
Contributor
17 reviews 17 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

So where do you want me to start? First of all, let me give you few pros first Location is good, as they mention it, City Centre the biggest mall in Surabaya, Tunjungan Plaza is about 5 minutes walk famous food stalls in Jalan Kedondong is across the street as well The room is beautiful i must say as for... More

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Jakarta, Indonesia
Contributor
15 reviews 15 reviews
15 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 19, 2014

While I understand Pullman only took over Meritus a few months ago, I must say, on the whole, I was underwhelmed with this hotel - does not live up to its 4.5 start reputation. I have more bad things to say about this hotel than good ones. I'll start with the cons first. I get the impression that management is... More

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Angela_Adistyara, Marketing Communications Manager at Pullman Surabaya City Centre, responded to this review

Dear Mrs. Sarah K, Thank you for taking the time to review our hotel. It is regrettable that your experience was less than satisfactory. Please be assured that we are looking into your concern and kindly allows us to improve our products and services to provide a better experience for you and all our guests in the future Once again... More

jakarta
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed August 17, 2014

Deluxe room is spacious and bathroom has bathtub and shower. However for classic type or standard one,space is small and no window or bathtub available. If you are claustrophobic, pls consider this before making reservation. Breakfast is standard, nothing special. There are not many guest staying when I was there so it was quiet and not crowded. Service is not... More

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Angela_Adistyara, Marketing Communications Manager at Pullman Surabaya City Centre, responded to this review

Dear Mr./Mrs augin2, Thank you for your recent stay and for leaving a review of our property. I am glad that you found our rooms comfortable. Please accept our apologies for any inconvenience you may have experienced. The feedback we receive from our valued guests, like you, enables us to target problem areas where we can improve on. Again, thank... More

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Additional Information about Pullman Surabaya City Centre

Address: Jl Basuki Rahmat No 67-73, Surabaya 60271, Indonesia (Formerly Meritus Surabaya City Centre)
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $
Hotel Class:5 star — Pullman Surabaya City Centre 5*
Number of rooms: 292
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Also Known As:
Pullman Surabaya City Centre Java

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