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Pullman Surabaya City Centre

5.0 of 5 Jl Basuki Rahmat No 67-73, Surabaya 60271, Indonesia (Formerly Meritus Surabaya City Centre)
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Pullman Surabaya City Centre
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Pullman Surabaya City Centre
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194 reviews from our community

Traveler rating
    66
    68
    34
    14
    12
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41
21
8
77
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tangerang, Indonesia
Top Contributor
75 reviews 75 reviews
33 hotel reviews
85 helpful votes 85 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

In general it is not bad although not as good as the other Pullman I ever stayed. I decided to try this hotel as I was granted with a good discount from the Accor membership. This is the first Pullman Hotel in Surabaya but not in a new building rather than renovated old Ramayana Hotel. Since this is only partial... More 

Was this review helpful? Yes 1
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Mr. Handoko, Greetings from Pullman Surabaya City Centre We greatly appreciate your review following to your recent stay in our hotel. It is a pleasure to hear that your experience was satisfactory, Thank you for providing us with your feedback following to some conditions to be remarked as well. Rest assure this comment will serve as our reference for... More 

Singapore, Singapore
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Checked in on 19 and staying till 21 Jan. Visited the lounge for my welcome drink and did not get any service despite sitting at the bar for 30 minutes. Rooms are fairly new but towels seem worn and bare thread, unbecoming of a 5 star hotel. Amenities are cheap too; shampoo bottles too small and shaver quality is really... More 

Was this review helpful? Yes
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Mr. Alvin Tan, Thank you for taking your time to provide us with comprehensive review following to your recent stay. We regret to hear that your experience did not meet your expectations. As customer's satisfaction is one of our main priority, rest assure that we are striving each day to continually improve the quality of our service. Your comment... More 

Jakarta, Indonesia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed for 1 night on business, got upgraded (which is nice) to executive room (sort of corner room). Spacious room, clean. Room service was not bad. Gym was a bit dark (maybe due to electricity was out, so they are running on generator), but quite good equipment. The only downside is the professionalism of the reception. I have already checked... More 

Was this review helpful? Yes
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Ms. Yulie22, We very much appreciate your comprehensive review following to your recent stay in our resort. We noted your concern on the service provided by our Reception staff, and we apologize for any inconvenience caused by the oversight occurred. Rest assure that customer satisfaction is one of our main priority, thus we are striving to continually improve our... More 

Jakarta, Indonesia
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

i'm stay at this hotel for bussiness. A bad habbit and not welcoming staff. A key card always need restart to receptionist. Its annoying! Not a 5 star quality. Standart breakfast, annoying massage therapist, who always talk about tip. Really not a pullman quality. But, a wide room and nice bathroom is good for you, who come with family.

Was this review helpful? Yes
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Mr. Daniel Susilo, Thank you for taking your time to write about your recent stay in our hotel. Let us express our sincere apologies to know that your experience did not meet your expectations, especially related to the attitude of our staff. Your comment has been very well noted and rest assure we will do further investigation in regards... More 

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Additional Information about Pullman Surabaya City Centre

Address: Jl Basuki Rahmat No 67-73, Surabaya 60271, Indonesia (Formerly Meritus Surabaya City Centre)
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $
Hotel Class:5 star — Pullman Surabaya City Centre 5*
Number of rooms: 292
Reservation Options:
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Also Known As:
Pullman Surabaya City Centre Java
Hotel Style:
#5 Family Hotel in Surabaya
#12 Luxury Hotel in Surabaya
#15 Spa Hotel in Surabaya

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