We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Pullman Surabaya City Centre

Jl Basuki Rahmat No 67-73, Surabaya 60271, Indonesia (Formerly Meritus Surabaya City Centre)
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Pullman Surabaya City Centre
Professional photos View all
Browse nearby
Pullman Surabaya City Centre
Rate this Hotel

221 reviews from our community

Traveler rating
    73
    78
    41
    15
    14
See reviews for
50
24
8
89
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
  • All months
    (221)
  • Mar-May only
    (47)
  • Jun-Aug only
    (29)
  • Sep-Nov only
    (73)
  • Dec-Feb only
    (72)
All months
Jimbaran, Indonesia
Contributor
19 reviews 19 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

A very short stay here, just one night; it didn't make any kind of impression on me, I would easily overlook this hotel when deciding where to stay next time in Surabaya, which is contrary to other Pullmans I've stayed in. The room was clean and sufficient, nothing more. The staff were friendly, but no more than that. I will... More 

Was this review helpful? Yes
A TripAdvisor Member
3 of 5 stars Reviewed 3 days ago NEW

I stayed 2 nights in the executive room , and the room was nice. The quality of breakfast menu is average. The thing that disappointing was I got overcharged when I checked out compared to the room charged based on the email confirmation. I find out later after i left the receptionist and check the bill with the confirmation letter.... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Surabaya, Jawa Timur, Indonesia
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This hotel location is perfect near shopping center, restaurant,etc. lobby is huge and nice. Stayed at this hotel with big family, booked 3 deluxe room with accor membership. Check in process is too long, when we arrived our room not ready yet, only 1 room ready. Unfortunately we have to wait until 3.20pm for another 2 room so we can... More 

Was this review helpful? Yes
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Vivi1004, Thank you for telling us about your impression following to your recent stay. We regret to know that some circumstances during your stay did not meet your expectations. Rest assure that customer satisfaction is one of our main priority. Hence we believe that this feedback will serve as our valuable input for further improvement. We sincerely wish to... More 

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

i really like this hotel, this is the second time i stayed here. the room is large, nice concept, but no entertaiment at all in this hotel. no lounge, no music, no restaurant (i meant at night).the location is in town, but if you wanna go some where around hotel is not much.

Was this review helpful? Yes 1
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Ms. Sherly T, We greatly appreciate your review following to your recent experience with us. While we are delighted to hear some positive points during your stay, we will note very well your concern on several issues. Rest assure this comment will serve as our valuable reference for further improvement. We sincerely hope to have the opportunity to better... More 

Jakarta
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I've been staying in this hotel few times since 2014, and recent 2015 few days agi by 12 March. Check in assignment was normal, greetings with welcome drink was always so nice, breakfast room busy with more locals the weakness of FB staff are not really trained well to recognise clients request as they promise to deliver my toast but... More 

Was this review helpful? Yes
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Mr. Jonny Ivo K, Thank you for your willing to share about your recent experience in our hotel. We appreciate very much several remarks that have been your concern due to the service provided. Rest assure this feedback will serve as our reference for further review and improvement. Hence we sincerely hope that during your next visit, your stay... More 

Tarakan, Indonesia
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 2 weeks ago

I choose to stayed there because of the meritus had met my expectation before with the awesome facilities and top location in surabaya. During their transition, i was ever looked to stay there again around june last year when i visited surabaya but the hotel had not opened for reservation yet. Finally last february i had ever chance to stay... More 

Was this review helpful? Yes
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Mr. Agustinus Wiharja, Thank you for reviewing your recent wonderful experience. We are glad to know that you were satisfied with the service provided. On your next trip to Surabaya, we would be pleased to welcome you back at the Pullman Surabaya City Centre. Sincerely, Alessandro Migliore General Manager More 

Vancouver, Canada
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Warm greetings from when we are arrived, nice huge luxury lobby inside. But this is not enought. I booked my room thru Leclub website. And I choose twin bed for several night at this hotel. Than I get confirmation about what I want. But at the front desk when I show my confirmation paper sadly she said they don't have... More 

Was this review helpful? Yes 2
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Mr. Dion, Thank you for your feedback following to your recent stay in our hotel. On behalf of the Management, please accept our sincerely apologies since your experience did not meet your expectations. On certain times our Hotel might encounter very busy period, where specific room types is not available according to the request. We regret that this situation... More 

Kuala Lumpur, Malaysia
2 reviews
1 of 5 stars Reviewed 3 weeks ago

Food in Executive Lounge either empty or crusty (wasabi had brown crust on it). When asked for refills, staff brain dead, no response, deer in headlights look. After two glasses of white wine, no more. What? In all of Pullman (supposed 5 Star), no more wine? Ridiculous. Again, staff did nothing, just stared. Unfriendly as well. Went to room. Room... More 

Was this review helpful? Yes
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Valued Guest, Thank you for taking your time to share about your recent experience in our hotel. We are sorry to hear that some circumstances did not meet your expectations. Your feedback will serve as our valuable input for further review and improvement, and please rest assure you that we are striving to continuously improve our service quality to... More 

Jakarta, Indonesia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at Pullman Surabaya for more than a week. I think it is a great value since the price is not so expensive for the room that you get. Room is so spacious and the bed also very big and comfortable. Location is perfect, right at the city center, you can even walk to Tunjungan Plaza easily. The only... More 

Was this review helpful? Yes 1
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Ms. Gabby H, We very much appreciate your willing to share about your recent experience in our Hotel. While we are delighted to know that you we satisfied with the service provided by our Team, we have noted very well your concern on certain areas during your stay. Rest assure that we are on our progress to continuously improve... More 

Questions? Get answers from hotel staff and past guests. Ask a question

120 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (72)
Viewed
Room/suite (30)
Viewed
Bathroom (12)
Viewed
Dining (4)
Viewed
Hotel & grounds (11)
Viewed
Pool/beach area (1)
Viewed
View from room (1)
Viewed
Other (13)

Management photos: Courtesy of the property manager

Viewed
All management photos (48)
Viewed
Hotel & grounds (10)
Viewed
Pool/beach area (3)
Viewed
Business center/function rooms (5)
Viewed
Room/suite (11)
Viewed
Dining (7)
Viewed
Other (12)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question