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Pullman Surabaya City Centre

Jl Basuki Rahmat No 67-73, Surabaya 60271, Indonesia (Formerly Meritus Surabaya City Centre)
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Pullman Surabaya City Centre
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Pullman Surabaya City Centre
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238 reviews from our community

Traveler rating
    76
    84
    45
    17
    16
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55
26
8
98
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Jakarta, Indonesia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

I'm coming from jakarta midnite with a lot of luggage, no body assist me upon check in, so i have taking care of my luggage, upon check in i get twin bed which is based on my request is kingsize when i booked through agora.com, when I'm enter my room the ac not working and so hot, i called reception... More 

Was this review helpful? Yes 1
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Little S, Thank you for taking your time to tell us about your recent experience. We regret to hear that the circumstances during your stay did not meet your expectations. Your comprehensive review has been shared to all of the team for further improvement. Rest assure we are striving to improve our service quality. On behalf of the Management,... More 

1 review
1 of 5 stars Reviewed 4 days ago NEW via mobile

i have been having bad experiences during my 4 days staying in this hotel, the staffs were working very slow, unaware of situation and more concern of their appearance than their working performance,,,i have been asked to wait for checking in and promised that they'll give me a call when the room is ready (at 12.30 the room was said... More 

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Bangkok
Senior Contributor
40 reviews 40 reviews
35 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I spend 3 nights in this hotel for business purpose. The room was 2525 on the executive floor, where lounge is located. I would recommend to choose this type of room for good facilities. Breakfast was fine at the lobby level. The equipments in the fitness room are good in term of variety and condition. I would recommend the management... More 

Was this review helpful? Yes
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Noom-Noom, We really much appreciate your review following to your recent experience with us. Your feedback in regards to the towel issue is highly appreciated, and will be shared to all of the team for further improvement. We sincerely wish that your next stay will be even more pleasant. Best Regards, Alessandro Migliore General Manager More 

Jakarta, Indonesia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

the check in process is quick and easy, the room is very clean and comfortable with a nice view of the heart of Surabaya. unfortunately the staff isn't too friendly, maybe i would stay again in here when i traveled to Surabaya.

Was this review helpful? Yes
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Mr. Saputra, We are really pleased to read your positive feedback and to know that your experience was memorable with us. In regards to your feedback about our staff service, rest assure that we are striving to continually improve the quality of our service. We sincerely hope that your next stay will be even more pleasant. Kind Regards, Alessandro... More 

Magelang, Indonesia
Top Contributor
195 reviews 195 reviews
174 hotel reviews
416 helpful votes 416 helpful votes
2 of 5 stars Reviewed 1 week ago

My team booked the hotel's ballroom for a one day business seminar view days ago. There were nearly 175 Surabaya business people and decision makers attend to this seminar. Inputs for hotel management: The ballroom is luxurious but the services were not like other Accor 5 star hotels. What we got were below our expectation: - We ordered menus for... More 

Was this review helpful? Yes
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Mr. Alex Santosa, Thank you for taking your time to share about your recent experience in our Hotel. We regret to hear that some circumstances during your event did not meet your expectations. The Management will address your concern to the team for further review, and of course we will take all actions necessary to improve our service quality.... More 

Jakarta, Indonesia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Strategic location, it is true when the name Pullman Surabaya citycentre. The location is purely in the city centre, and it is so closed to everywhere. All The staff all so friendly. Especially to one lady who wellcome me, She was assisted me from the lobby untill check in, overing me oshibury and wellcome drink, She well directed and guided... More 

Was this review helpful? Yes 3
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Duma L, Greetings from Pullman Surabaya City Centre We are really pleased to read your positive feedback and to know that your experience was memorable with us. We are striving to continually improve the quality of our service, and we sincerely hope that your next stay will be even more pleasant. Kind Regards, Alessandro Migliore General Manager More 

Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Location is near town. Security is well particularly baggage X-ray checking is required when entry everytime. Poor in room, wifi is not work until found operator to settle. wifi password is also wrong, need to contact operator again to get new password. TV channel list near bed is also wrong. Housekeeping not settle down and refill enough items in washroom.... More 

Was this review helpful? Yes 3
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Grassland L. Greetings from Pullman Surabaya City Centre. Thank you for taking your time to share your latest experience in our hotel. We regret to learn that some circumstances did not meet your expectations. Rest assure we will share your comment to our team for further review and necessary improvement action. We sincerely hope to have the opportunity to... More 

Indonesia
Senior Contributor
34 reviews 34 reviews
24 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stay for 3 night in executive room. Check in is ok, the room is big and comfy. Bathroom olso very nice with rain shower. Breakfast is very good, variety is alots. The minus only the staff didn't ask you for coffe or tea, so you must inisiatif to ask if you want coffee or tea. And the lounge in 25... More 

Was this review helpful? Yes 2
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Mr. Edi Salman, We really much appreciate your review following to your recent stay with us. Rest assure your note following to our staff service will be shared to all of the team for further improvement. We sincerely wish that your next stay will be even more pleasant. Sincerely, Alessandro M More 

Jakarta, Indonesia
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Arrived on Friday, not many people checking-in thus it was fast and efficient flow from reception to the room. Room was spacious, clean linens, wi-fi speed was excellent, no password needed. Bathroom was also spacious with bathup n shower, only the amenities were not as good as usually found in other pullman hotels i visited before. The gym facilities were... More 

Was this review helpful? Yes 2
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Art M, We very much appreciate your willing to share about your recent experience in our Hotel. While we are delighted to know that you we satisfied with your stay. Rest assure that we are on our progress to continuously improve our service quality from every aspect. We sincerely hope that upon your next visit, we will able to... More 

Jimbaran, Indonesia
Contributor
20 reviews 20 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 4 weeks ago

A very short stay here, just one night; it didn't make any kind of impression on me, I would easily overlook this hotel when deciding where to stay next time in Surabaya, which is contrary to other Pullmans I've stayed in. The room was clean and sufficient, nothing more. The staff were friendly, but no more than that. I will... More 

Was this review helpful? Yes
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Baliskot, Thank you for taking your time to share about your recent experience with us. We regret to hear that your experience is not as well as expected. Your valuation is a great asset for us to continually improve the quality of our service, and we sincerely hope that you will return and grant us the opportunity to serve... More 

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