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Pullman Surabaya City Centre

Jl Basuki Rahmat No 67-73, Surabaya 60271, Indonesia (Formerly Meritus Surabaya City Centre)
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Pullman Surabaya City Centre
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Pullman Surabaya City Centre
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245 reviews from our community

Traveler rating
    77
    86
    47
    19
    16
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56
28
8
101
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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Singapore, Singapore
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This is the first time I check in to this hotel, environments surrounding are good and just a few hundred meters away from the shopping malls. Room is spacious and clean. I will stay again in my next visit.

Was this review helpful? Yes 1
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Chriskoh2014, We are really delighted to know that your experience was memorable with us. We believe this positive feedback will serve as our motivation to continually improve the quality of our service. We sincerely hope that your next stay will be even more pleasant. Kind Regards, Alessandro Migliore General Manager More 

Acapulco, Mexico
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

I like to stay at Pullman Thamrin and Central Park in Jakarta but this one is still far behind. Even already over one year taken over from Meritus the hotel doesn't live up to the expectations for Pullman. Pullman Thamrin was taken over from Nikko some two years ago yet they manage way better to reach the Pullman standard. Mostly... More 

Was this review helpful? Yes 3
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Valued Guest, Thank you for taking your time to share about your recent experience. We appreciate your comprehensive review about our hotel. Rest assure continuous improvement is on our top priority to be able to always meet our Guests' expectations. We sincerely hope to welcoming you again very soon and provide you with a better Pullman experience. Best Regards,... More 

Kupang, Indonesia
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is my third stay at this hotel, my previous stays was flawless. On my third stay, It was a total let down. I checked in pretty late at 10 PM, was upgraded to executive room as part of the benefits being LeClub Accor Gold Member. It was room 914. This room had AC problem. I called the front desk,... More 

Was this review helpful? Yes
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Lindy196, Warm Greetings from Pullman Surabaya City Centre. Thank you for telling us about your recent stay. We regret to hear that your experience did not meet your expectations, please allow us to extend our sincerest apology. We have noted your concern and rest assure we are working with the team to improve the situation. On behalf of the... More 

Jakarta, Indonesia
Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I'm coming from jakarta midnite with a lot of luggage, no body assist me upon check in, so i have taking care of my luggage, upon check in i get twin bed which is based on my request is kingsize when i booked through agora.com, when I'm enter my room the ac not working and so hot, i called reception... More 

Was this review helpful? Yes 1
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Little S, Thank you for taking your time to tell us about your recent experience. We regret to hear that the circumstances during your stay did not meet your expectations. Your comprehensive review has been shared to all of the team for further improvement. Rest assure we are striving to improve our service quality. On behalf of the Management,... More 

1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

i have been having bad experiences during my 4 days staying in this hotel, the staffs were working very slow, unaware of situation and more concern of their appearance than their working performance,,,i have been asked to wait for checking in and promised that they'll give me a call when the room is ready (at 12.30 the room was said... More 

Was this review helpful? Yes
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Dr_Mila, Thank you for telling us about your recent experience in our Hotel. It is our deepest regret to know that some circumstances during your stay did not meet your expectations. We apologize for the mislead occurred in regards to the service provided, from our Welcomer team as well as our F&B. Rest assure that we will take all... More 

Bangkok
Senior Contributor
43 reviews 43 reviews
38 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I spend 3 nights in this hotel for business purpose. The room was 2525 on the executive floor, where lounge is located. I would recommend to choose this type of room for good facilities. Breakfast was fine at the lobby level. The equipments in the fitness room are good in term of variety and condition. I would recommend the management... More 

Was this review helpful? Yes
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Noom-Noom, We really much appreciate your review following to your recent experience with us. Your feedback in regards to the towel issue is highly appreciated, and will be shared to all of the team for further improvement. We sincerely wish that your next stay will be even more pleasant. Best Regards, Alessandro Migliore General Manager More 

Jakarta, Indonesia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

the check in process is quick and easy, the room is very clean and comfortable with a nice view of the heart of Surabaya. unfortunately the staff isn't too friendly, maybe i would stay again in here when i traveled to Surabaya.

Was this review helpful? Yes
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Mr. Saputra, We are really pleased to read your positive feedback and to know that your experience was memorable with us. In regards to your feedback about our staff service, rest assure that we are striving to continually improve the quality of our service. We sincerely hope that your next stay will be even more pleasant. Kind Regards, Alessandro... More 

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