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Pullman Surabaya City Centre

Jl Basuki Rahmat No 67-73, Surabaya 60271, Indonesia (Formerly Meritus Surabaya City Centre)
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Pullman Surabaya City Centre
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Pullman Surabaya City Centre
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282 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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  • Indonesian first
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English first
  • All months
    (282)
  • Mar-May only
    (76)
  • Jun-Aug only
    (61)
  • Sep-Nov only
    (73)
  • Dec-Feb only
    (72)
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1 review
5 of 5 stars Reviewed yesterday NEW

the location is very very strategic at the central of surabaya. the staff are friendly, breakfast is not bad and the room is clean and comfy as expected from pullman hotels. great place great hospitality.

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed 4 days ago NEW

It was nice staying at Pullman Surabaya. The staffs were so nice and friendly. The room itself so comfortable and clean, and the interior of the hotel is great. The food was so delicious, one of the best food I found i think. And the location itself so strategic, at the city centre of Surabaya. Thank you for good service... More 

Was this review helpful? Yes
GM_PSCC, Management at Pullman Surabaya City Centre, responded to this review

Dear Ms. GheaGiovanni, We very much appreciate your comments regarding your stay at the Pullman Surabaya City Centre. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to... More 

Malang, Indonesia
Level Contributor
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

The location at central bussines district. Near 3 shopping center, museum, joko dolog statue, and governor building. So i can walking around the area in few minute. Waiter at tangerine restaurant so helpfull. He's know detail ingredient of the menu. He has excelent in product knowledges.

Was this review helpful? Yes
GM_PSCC, Management at Pullman Surabaya City Centre, responded to this review

Dear Ms. DyahJuna, We very much appreciate your comments regarding your stay at the Pullman Surabaya City Centre. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you... More 

Level Contributor
76 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed 1 week ago

I have been stayed in this hotel 2 years ago when it was still under other hotel chain management, and now the hotel is even worst - which actually a bit weird compares to other Pullman hotels. Disappointment starts when check-in, less responsive staff and a bit slow in check-in process. Lobby area is quite big but empty. Lounge was... More 

Was this review helpful? Yes
GM_PSCC, Management at Pullman Surabaya City Centre, responded to this review

Dear Mr. Sonnych j, Thank you for sharing your review about your recent stay in our hotel. We do apologize for any inconvenience that you encountered. The issues that you remarked have been under our concern for further review with our team. Rest assure continuous improvement is on our top priority to be able to always meet our Guests' expectations.... More 

malang
Level Contributor
44 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

thus is my second stay, i thought that they already improve because i heard that the President use to stay in this hotel but..... this hotel need a major refurbish,alot of the wall paper start to peal, the night stand beside the bed is leaning down,about to fall, the ac grill realy dirty and the day curtain in my room... More 

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GM_PSCC, Management at Pullman Surabaya City Centre, responded to this review

Dear Mr. Daniel, Thank you for taking the time to tell us about your experience at the Pullman Surabaya City Centre. We regret that your experience did not meet your expectations; please allow us to express our sincerest apologies for any inconvenience caused. We appreciate very much several remarks which became your concern regarding our hotel service & facilities and... More 

Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

For 5 stars hotel like this..this hotel should be well maintainance and supervising. It's disappointed for me when I found the hairdryer in the drawer,not in the right place on the wall(i found holes on the wall for hanging) and have some stain on it.And the faucet was also shaking as if it's going to fall down. I also found... More 

Was this review helpful? Yes
GM_PSCC, Management at Pullman Surabaya City Centre, responded to this review

Dear Mr. Philip P, Thank you for taking your time to provide us with comprehensive review following to your recent stay. We regret to hear that your experience did not meet your expectations. As customer's satisfaction is one of our main priority, we will address your concern in regards to our team for further review and of course we will... More 

Nashville, Tennessee
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

When my contacts in Surabaya booked me at the Pullman Hotel, my only concern was that (1) is was my first experience with the Accor family of hotels, and (2) the reviews I read were large mix from "great" to "terrible", meaning there was apparently a large inconsistency in service. I can easily summarize that my stay at this Pullman... More 

Was this review helpful? Yes
GM_PSCC, Management at Pullman Surabaya City Centre, responded to this review

Dear Mr. Dennis C, Good Afternoon! Selamat Siang! Thank you for the great review of our hotel! We are very delighted to read that you had an excellent stay and enjoyed your visit at Pullman Surabaya City Centre. It is always encouraging to learn that guests are satisfied with our service. While some reviews regarding our restaurant and laundry will... More 

Singapore, Singapore
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel was quiet during our stay. Lobby was spacious. The bar and coffee house are at the lobby level with restaurants on other levels. Swimming pool, gym and spa on the 6th level. Room - Stayed in a deluxe room with king bed. Room was clean and spacious. Even with a writing desk and armchair and footstool there was... More 

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GM_PSCC, Management at Pullman Surabaya City Centre, responded to this review

Dear Mr. Tramalt, Thank you for taking the time to tell us about your experience at the Pullman Surabaya City Centre. We very much appreciate your comments regarding your stay. While it is delightful to hear your positive feedback, we have noted your input for the In Room Safe issue. Rest assure your comment will be shared to our team... More 

Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

stayed couple of nights for a conference. the room was huge and clean. the bath room was almost perfect, had both bath tub and big shower, but unfortunately it couldn't be locked from inside. so if you bring your children, or share the room with someone else other than your spouse, you need to be really careful when using the... More 

Was this review helpful? Yes
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Mr. Henry M, Thank you for providing us with your feedback following to your recent stay. We highly appreciate your input, particularly in regards to the bathroom lock. Rest assure we will review your concern with the team for further improvement. We hope to welcoming you again during your next visit to Pullman Surabaya City Centre. Kind Regards, Alessandro... More 

Singapore, Singapore
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

A nice hotel, though aged, the staff do make up for good service. They are open to feedback and never fail to improve on their service level. I have been staying in this hotel for the past few months every time I visit Surabaya. The location is good too, walking distance to Tunjungan Plaza. Near to various office buildings too.

Was this review helpful? Yes
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Alexhgw, Greetings from Pullman Surabaya City Centre We really appreciate your positive contribution by reviewing your memorable experience. Certainly this comment will serve as our encouragement to continually maintain our service quality. We are looking forward to welcoming you again to have another pleasant stay with us. Kind Regards, Alessandro Migliore General Manager More 

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