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All 74 Surabaya hotels

Pullman Surabaya City Centre

4.5 of 5 Hotel   |   Jl Basuki Rahmat No 67 73, Surabaya 60271, Indonesia (Formerly Meritus Surabaya City Centre)
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Pullman Surabaya City Centre
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Ranked #20 of 74 hotels in Surabaya
A recent review
3 of 5 stars reviewed 1 week ago
Sarah K Jakarta, Indonesia
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112 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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English first
Jakarta, Indonesia
15 reviews 15 reviews
15 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

While I understand Pullman only took over Meritus a few months ago, I must say, on the whole, I was underwhelmed with this hotel - does not live up to its 4.5 start reputation. I have more bad things to say about this hotel than good ones. I'll start with the cons first. I get the impression that management is... More

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Senior Contributor
37 reviews 37 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

Deluxe room is spacious and bathroom has bathtub and shower. However for classic type or standard one,space is small and no window or bathtub available. If you are claustrophobic, pls consider this before making reservation. Breakfast is standard, nothing special. There are not many guest staying when I was there so it was quiet and not crowded. Service is not... More

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Top Contributor
67 reviews 67 reviews
24 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stay here for 3 nights, the hotel room is nice. Comfy bed, big bathroom and clean.. Check in and check out is very smooth. Anyway the parking area in basement is not big enough IMO. Never use the breakfast coupon because we always get up late.

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Singapore, Singapore
Senior Contributor
45 reviews 45 reviews
23 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Check-in was a breeze whereby everything had been prepared in advance and I was given room at 11th floor which had a good view of Surabaya city. Room was reasonably clean although it can be improved. Lighting was not very good for working and explained by the front desk that by design executive room is darker than deluxe room. Food... More

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Senior Contributor
33 reviews 33 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 22, 2014

stayed in this hotel in JULY 2014 ... It was ok.. just like new other hotel... modern style which you can find everywhere around the world ...but compliment for the staffs who provided such a good service ....breakfast is good ...food is Okay ,,!!!!

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Surabaya, Indonesia
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 11, 2014

I stayed there at october 2012. It was only for 4 days,but i love the hotel's view, especially their buffet breakfast. Food and environment was very enjoyable. The location of hotel is so easy to reach and you dont have to worry about another place to visit,because meritus located in the center of surabaya, Eerything was great. But for me... More

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Samarinda, Indonesia
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 26, 2014

Had seminars in the hotel for several days well the meeting hall was very spacious facilities was very good and the food is nice . They had taxi services or take point downstairs so no worry if u need to go back late and afraid cant find any transportation coz they will find one for you

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Surabaya, Indonesia
13 reviews 13 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 29, 2014

Overall the hotel is BEAUTIFUL, MODERN, SPACIOUS and STYLISH, but it still needs some refurbishment in the building and provide quite proper (new) interior and furniture. The bed was tired, the bathroom was leaking from the tub, the salad was disappointing, the New York Cheese Cake was ok. Seriously, I LOVE this hotel, please do some serious maintenance :)

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Additional Information about Pullman Surabaya City Centre

Address: Jl Basuki Rahmat No 67 73, Surabaya 60271, Indonesia (Formerly Meritus Surabaya City Centre)
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Pullman Surabaya City Centre 4.5*
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Also Known As:
Pullman Surabaya City Centre Java

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Bathroom (7)
Room/suite (19)
Pool/beach area (1)
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Dining (1)
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Business center/function rooms (2)
Room/suite (9)
Dining (3)
Hotel & grounds (8)
Pool/beach area (2)
Other (21)
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Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#10 Luxury Hotel in Surabaya
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Official Description (provided by the hotel)
Meritus Surabaya City Centre is located on Surabaya's most prominent address along the Jalan Basuki Rahmat Boulevard, the heart of city's financial center and just few minutes away from Tunjungan Plaza, Surabaya's biggest shopping mall. Ballrooms and other function rooms are also available to host meetings and conferences. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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