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Pullman Surabaya City Centre

5.0 of 5 Jl Basuki Rahmat No 67-73, Surabaya 60271, Indonesia (Formerly Meritus Surabaya City Centre)
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Pullman Surabaya City Centre
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Pullman Surabaya City Centre
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208 reviews from our community

Traveler rating
    70
    73
    38
    14
    13
See reviews for
46
23
8
82
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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English first
  • All months
    (208)
  • Mar-May only
    (34)
  • Jun-Aug only
    (29)
  • Sep-Nov only
    (73)
  • Dec-Feb only
    (72)
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Delhi
Contributor
14 reviews 14 reviews
14 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Good business hotel. Very friendly staff. Check-in and check-out was seamless. Meeting facilities are excellent, and the banquet staff were extremely hospitable. Rooms are very spacious. Hotel is located within walking distance of a popular mall and other Surabaya landmarks.

Was this review helpful? Yes
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear valued guest, thank you very much for taking the time to express your comments about Pullman Surabaya City Centre. We appreciate your stay was as you expected. Indeed our location is just walking distance to the main Surabaya Mall and main business centers. Looking forward to welcoming you soon again I remain. Warmest regards More 

Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was on a corporate rate of around 90 USD inc free wifi and breakfast. Very friendly staff, here and there struggling with english lingo. Breakfast was ok, nice assorti of breads, limited amount of cold cuts. Rooms are spacious and wifi is strong and un interupted. I could not get my shower to heat up, and the first minute... More 

Was this review helpful? Yes
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Sam02468 Greetings from Pullman Surabaya City Centre Thank you for sharing your experience with us. While we are delighted to hear that you are willing to come back to have another stay with us, we will note your concern on several issues occurred during your recent stay. Rest assure that we will put this remarks on our concern for... More 

Cologne, Germany
Contributor
12 reviews 12 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was been in here around first of december 2013 with my husband and middle of the december 2013 alone Actually during my stay in here the name isn't pullman but meritus city center. The rooms are really big and the bathroom too. The style of the rooms and lobby are very luxury - the elevators are really fast. But... More 

Was this review helpful? Yes
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Ms. Jessica M, Thank you for sharing your previous experience on the property. We realize that some conditions might not meet your expectations in past. Rest assure that during the takeover of the new Management, we are striving to continually improve the quality of our services. Thus during your future return under the Management Pullman Surabaya City Centre, we... More 

Taipei, Taiwan
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel for a one day seminar, the staffs are very friendly they always had smiling faces and even to escort us to cross road under heavy traffic condition to another side of the road which was unbelievable. Swimming pool was not so clean probably under renovation, overall food at the lobby level was fair but several... More 

Was this review helpful? Yes 1
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Teddy-DP8389TW, We very much appreciate your willing to share about your recent experience in our Hotel. While we are delighted to know that you we satisfied with the service provided by our Team, we have noted very well your concern on certain areas such as pool condition, room lighting, etc. Rest assure that we are on our progress to... More 

Jakarta, Indonesia
Contributor
12 reviews 12 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed January 27, 2015

The room is huge, the bed is perfect. I arrived in the afternoon, no body welcome me on the foyer, I had to bring my luggage to the trolley, after finish doing it. then come the bellboy pushing the trolley. I queued to check in, there were 2 receptions handling customers. and after one of them finish, she just look... More 

Was this review helpful? Yes 2
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Qeqe75, Thank you for taking your time to share about your recent stay in our Hotel. We regret to hear that your experience did not meet your expectations. We will address your concern in regards to our team for further review, and of course we will take all actions necessary to improve our service quality. We do hope that... More 

Tangerang, Indonesia
Top Contributor
75 reviews 75 reviews
33 hotel reviews
111 helpful votes 111 helpful votes
3 of 5 stars Reviewed January 20, 2015

In general it is not bad although not as good as the other Pullman I ever stayed. I decided to try this hotel as I was granted with a good discount from the Accor membership. This is the first Pullman Hotel in Surabaya but not in a new building rather than renovated old Ramayana Hotel. Since this is only partial... More 

Was this review helpful? Yes 2
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Mr. Handoko, Greetings from Pullman Surabaya City Centre We greatly appreciate your review following to your recent stay in our hotel. It is a pleasure to hear that your experience was satisfactory, Thank you for providing us with your feedback following to some conditions to be remarked as well. Rest assure this comment will serve as our reference for... More 

Singapore, Singapore
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 20, 2015

Checked in on 19 and staying till 21 Jan. Visited the lounge for my welcome drink and did not get any service despite sitting at the bar for 30 minutes. Rooms are fairly new but towels seem worn and bare thread, unbecoming of a 5 star hotel. Amenities are cheap too; shampoo bottles too small and shaver quality is really... More 

Was this review helpful? Yes
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Mr. Alvin Tan, Thank you for taking your time to provide us with comprehensive review following to your recent stay. We regret to hear that your experience did not meet your expectations. As customer's satisfaction is one of our main priority, rest assure that we are striving each day to continually improve the quality of our service. Your comment... More 

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Additional Information about Pullman Surabaya City Centre

Address: Jl Basuki Rahmat No 67-73, Surabaya 60271, Indonesia (Formerly Meritus Surabaya City Centre)
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $
Hotel Class:5 star — Pullman Surabaya City Centre 5*
Number of rooms: 292
Reservation Options:
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Also Known As:
Pullman Surabaya City Centre Java
Hotel Style:
#5 Family Hotel in Surabaya
#12 Luxury Hotel in Surabaya
#14 Spa Hotel in Surabaya

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