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Pullman Surabaya City Centre

Jl Basuki Rahmat No 67-73, Surabaya 60271, Indonesia (Formerly Meritus Surabaya City Centre)
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Pullman Surabaya City Centre
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270 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
  • All months
    (270)
  • Mar-May only
    (76)
  • Jun-Aug only
    (49)
  • Sep-Nov only
    (73)
  • Dec-Feb only
    (72)
All months
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

stayed couple of nights for a conference. the room was huge and clean. the bath room was almost perfect, had both bath tub and big shower, but unfortunately it couldn't be locked from inside. so if you bring your children, or share the room with someone else other than your spouse, you need to be really careful when using the... More 

Was this review helpful? Yes
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Mr. Henry M, Thank you for providing us with your feedback following to your recent stay. We highly appreciate your input, particularly in regards to the bathroom lock. Rest assure we will review your concern with the team for further improvement. We hope to welcoming you again during your next visit to Pullman Surabaya City Centre. Kind Regards, Alessandro... More 

Singapore, Singapore
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

A nice hotel, though aged, the staff do make up for good service. They are open to feedback and never fail to improve on their service level. I have been staying in this hotel for the past few months every time I visit Surabaya. The location is good too, walking distance to Tunjungan Plaza. Near to various office buildings too.

Was this review helpful? Yes
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Alexhgw, Greetings from Pullman Surabaya City Centre We really appreciate your positive contribution by reviewing your memorable experience. Certainly this comment will serve as our encouragement to continually maintain our service quality. We are looking forward to welcoming you again to have another pleasant stay with us. Kind Regards, Alessandro Migliore General Manager More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

It's really nice hotel to stay, since it's located in the heart of Surabaya, near to Tunjungan Plaza, It is the perfect hotel for people who love shopping, hahaha... Really love this hotel!!! More than just five stars hotel!! Love it love it!!!! #PullmanSurabaya

Was this review helpful? Yes 1
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Ms. Dina R, We really appreciate your review following to your recent experience at our hotel. It is a pleasure to receive positive feedback. We are looking forward to welcoming you again and sincerely hope that your next stay will be even more memorable. Sincerely, Alessandro Migliore General Manager More 

Indonesia
Level Contributor
71 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

stayed 1 night to accompany my cousin. i love the spacious and clean room. located very strategic in busy area of Surabaya, you won't confuse to get everything in this area. the breakfast buffet also very great. they serve many kinds of food, local and international cuisine. i also love the club house facility, the pool isn't very big but... More 

Was this review helpful? Yes
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear OrangeChoco7987, Thank you for sharing your beautiful holiday experience at Pullman Surabaya City Centre, we are delighted to receive your positive feedback. We are sure this comment will be a great encouragement to all of the team to provide even a better service. We are looking forward to welcoming you again for another pleasant stay. Kind Regards, Alessandro Migliore... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

Room was very tidy, comfortable and spacious, with high speed internet connection. Clean bathroom with complete toiletries. Breakfast menu was the best compare to other hotels in the city. Mini bar in the room was locked when we are arrived, but Mrs. Pudjiwati as asisten GM given us very good response. Thank You. If it any improvement needed, it could... More 

Was this review helpful? Yes
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Mr. Hargo W, Greetings from the City of Heroes We are delighted to receive your positive review as well as your good recognition towards one of our team. Looking forward to welcoming you again during your next visit for another pleasant stay. Yours Sincerely, Alessandro Migliore General Manager More 

Jakarta
Level Contributor
77 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 1 week ago

Location is amazing at city center. Room is awesome with great view and large. Towels & bed sheets need replacement. Service at the breakfast area needs to be improved, manager Pak Esau is standing around not willing to help during busy hours.

Was this review helpful? Yes
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Ms. Lisa Simpson, We greatly appreciate your review following to your recent experience at our hotel. While it is delightful to hear your positive feedback, we have noted your input about the linen changing. Rest assure your comment will be shared to our team for further reference. We sincerely hope that your next stay will be even more pleasant.... More 

Bandung, Indonesia
1 review
5 of 5 stars Reviewed 1 week ago

Room was very spacious and in fact biggest amongst 5star hotel in Surabaya. Personalized service and very attentive staff determined to commit to make guest stay memorable and enjoyable. Price compared to space of room is considered quite inexpensive. Certainly will go back there again.

Was this review helpful? Yes
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Mjason_Tandjung, Thank you for your positive review and it is a pleasure to know that your stay was memorable. We believe this feedback will serve as our motivation to continuously improve our performance. We are looking forward to welcoming you again for another pleasant stay. Kind Regards, Alessandro Migliore General Manager More 

Surabaya, Indonesia
Level Contributor
5 reviews
5 of 5 stars Reviewed 1 week ago

Hotel is located in the city centre, within walking distance to a mall. Enjoyed my stay there, could see staff everywhere trying their very best to fulfill guest high expectations of being a 5 star standard. From lobby entrance was greeted by friendly smiles, beautiful ladies wearing purple uniforms, connecting room request upon check in process was explained elegantly that... More 

Was this review helpful? Yes
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Ms. Jessica C, It is a great pleasure to receive your positive review and to know that your experience was flawless, we are sure your comment will boost up the motivation of our team to do even a better service in the future. Kind Regards, Alessandro Migliore General Manager More 

Singapore, Singapore
1 review
1 of 5 stars Reviewed 1 week ago

i have booked the hotel via accor.com upon arriving at the hotel at 12:40pm, receiptionist said room was not ready despite my request for early checkin at 12pm. receiptionist had no idea how it took for the room to be ready. i waited until 1:40pm, receiptionist had still no clue about room availability. i approached the manager, and manager managed... More 

Was this review helpful? Yes
GM_PSCC, General Manager at Pullman Surabaya City Centre, responded to this review

Dear Ridliow, Thank you for providing us your feedback during your stay at Pullman Surabaya City Centre. We apologize for any inconvenience that you encountered. Kindly be informed that our standard check-in time is 2 pm, and early check-in inquiry will be accommodated based on our room availability. However we have taken note of your concern, and will use them... More 

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