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Pullman Surabaya City Centre

Jl Basuki Rahmat No 67-73, Surabaya 60271, Indonesia (Formerly Meritus Surabaya City Centre)
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Pullman Surabaya City Centre
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377 Reviews from our TripAdvisor Community

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Jakarta, Indonesia
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

The hotel was nicely located in the city center area, just in front of Tunjungan Plaza, the biggest shopping mall in Surabaya. The room was big and comfortable. Unfortunately, the mini bar is not free anymore. I used to stay here when the hotel still owned by Meritus Group and at that time the mini bar was free. Service was... More 

Helpful?
Thank Chandra W
Singapore, Singapore
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed here for 1 night. Checking in at 11am was smooth. Front desk person is able to converse in English. My first impression of the room was clean, neat & rose designed carpet is hard to miss. The condition of the bed and blanket was a just nice. I will rate the overall cleanliness at 9/10. Toiletries such as... More 

Helpful?
Thank WonderBee
Jakarta, Indonesia
Level Contributor
12 reviews
7 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

- nice, clean & big room - comfort bed - good location, near to Tunjungan Plaza (walking distance) - various choice of breakfast, 5 stars standard - small size pool, but since only me & my family that time, not a problem - helpful staff

Helpful?
Thank Intan C
Indonesia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

it was "Discovery Hotel's before. event thought Its my 6 Times to visit this Hotel. i always brings personal clients, to stay here and they are pretty enjoy, i use this hotel for meeting with my clients, also stay with family, or relatives. the room was pretty cozy & classy modern style, with pleasurable bed experience which i like the... More 

Helpful?
Thank Hermawan M
Jakarta, Indonesia
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Stay for business travel, give good location and facility. however during my stay electricity were shutdown for about 1 hour and that's very inconvenient. Quite well for location, not too far from mall you can go on foot.

Helpful?
Thank Dhayan K
Surabaya, Jawa Timur, Indonesia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

this is was the first time we stay in Pullman, we had a lil bit unpleasant experience when we c/i, we got no smiles from the staff, not being rude, but very stiff, she gave me the key and mention the room number, that's all,without telling us where the breakfast will be, not mentioning that the lift (elevator) is using... More 

Helpful?
Thank Desi T
GM_PSCC, Management at Pullman Surabaya City Centre, responded to this review

Dear Mrs. Desi, Thank you very much for taking some of your precious time to complete your review of our hotel on Tripadvisor. We welcome all guest feedback as it enables us to continually strive for service excellence in order to improve and maintain our five star standards. We regret to learn to learn that your stay with us did... More 

Melbourne
Level Contributor
81 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had a great stay here with our two preschoolers. The room was spacious and the hotel quiet and well located. My only complaint is not really a complaint just that I don't think I would call it 5 star - more like a good solid 4 star. It was lacking things like 2 gowns, soap for the washbasin ,... More 

Helpful?
Thank wheressharon
GM_PSCC, Management at Pullman Surabaya City Centre, responded to this review

Dear Mr./ Mrs. Wheresharon, Warmest greetings from Pullman Surabaya City Centre. Thank you for posting a review on TripAdvisor and it is pleasing to know that you have been benefited by our strategic location which is close to various attractive destination and also our room size.. Meanwhile, I would like to apologize for the inconvenience regarding incomplete amenities inside our... More 

Jakarta, Indonesia
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 4 weeks ago

With the price and its name, I have high expectations. There is nothing wrong with my stay. All good but not exceptional. Staff were friendly and kind. I can give five stars for their hospitality. Room is spacious with the usual comfortable bed. It's a couple of details that bother me. TV need a bit of shake to make it... More 

Helpful?
Thank mellyana f
GM_PSCC, Management at Pullman Surabaya City Centre, responded to this review

Dear Mrs. Mellyana F, Thank you very much for sharing the elements of your recent experience at our Hotel on Tripadvisor. We are so glad to hear that you enjoyed our spacious room that we have. Please accept our most sincere apologies as the level of services rendered did not meet with your expectations, particularly the Operation of TV inside... More 

Auckland, New Zealand
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We booked two rooms for three nights. Firstly the hotel could not locate us in the same floor. Hence it defeats the idea for family to stay close during holiday. Secondly, our room had no mini bar and fridge wasn't working. Thirdly, on our first night, Surabaya was hit by heavy rain and storm. We discovered our room had some... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Cindy S
GM_PSCC, Management at Pullman Surabaya City Centre, responded to this review

Dear Mrs. Cindy S, Thank you very much for sharing the elements of your recent experience at our Hotel on Tripadvisor. I am sorry that you felt disappointed with your experience. We have noted particularly your concerns for your comfort, fascilities and the maintenance of our guest room. Please rest assured that we have taken this issue seriously as to... More 

Jakarta
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 7, 2016

Like other Pullman hotels, this one is up to the standard. Good, clean room. Very comfortable bed. Service is also good. Great international breakfast selection. Swimming pool is small, no shades to hide from the sun.

Helpful?
Thank Melina_J
GM_PSCC, Management at Pullman Surabaya City Centre, responded to this review

Dear Mrs. Melina J, Thank you very much for sharing the elements of your recent experience at our Hotel on Tripadvisor. It is a real pleasure to read that the room size, services, fascilities and our food variety have highly contributed to your satisfaction. At Pullman Surabaya City Centre, it is our aim to always provide an exceptional experience for... More 

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