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Pullman Surabaya City Centre

Jl Basuki Rahmat No 67-73, Surabaya 60271, Indonesia (Formerly Meritus Surabaya City Centre)
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1 room 1 guest
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Pullman Surabaya City Centre
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296 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
  • All months
    (296)
  • Mar-May only
    (76)
  • Jun-Aug only
    (75)
  • Sep-Nov only
    (73)
  • Dec-Feb only
    (72)
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Jakarta, Jakarta Raya, Indonesia
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed one night only for business trip. I arrived at night around 9pm and when i asked for double bed, the reception staff informed that only twin bed available. My room is deluxe type, I found it huge, clean and well designed. Bed and pillow are nice. Breakfast is standard, quite various of choices but the taste is average.... More 

Was this review helpful? Yes
GM_PSCC, Management at Pullman Surabaya City Centre, responded to this review

Dear Ms. yossymaswir, Thank you for sharing your wonderful experience following to your recent stay with us. It is always a pleasure to receive a positive feedback. We can hardly wait to welcoming you again in our hotel for another stay. Warm Regards, The Management. More 

Hong Kong
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 1 week ago

When I think of Pullman, I think of new, clean and hip. This place is nothing like that. Old, dingy and crap. The hotel cannot provide me a nonsmoking despite of the specific reservation. The room is spacious but old. Needs major facelift. The breakfast is pathetic. The only edible thing are eggs.

Was this review helpful? Yes 1
GM_PSCC, Management at Pullman Surabaya City Centre, responded to this review

Dear itsalltim, Thank you for taking the time to tell us about your experience at the Pullman Surabaya City Centre. We regret to know that your experience did not meet your expectations; please allow us to express our sincerest apologies. Your valuable comment in regards to the building condition and the breakfast is highly appreciated, and will be treated as... More 

Surabaya, Indonesia
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

My first impression with this hotel was just mediocre one. Empty lobby. Small parking space. But that impression changed yesterday when I actually stay there for one day with my wife for a holiday. This hotel is well equipped with 24 hour gym, 6am to 10pm swimming pool, 6 am to 10 pm massage and spa. We did the 45... More 

Was this review helpful? Yes
GM_PSCC, Management at Pullman Surabaya City Centre, responded to this review

Dear Mr. HariNugroho, We really much appreciate your positive review following to your stay. While we are delighted to know that most of your experience meet your expectations, we have noted very well your concern on the food service issue particularly related to food presentation. We have shared your comment to the respective team, and rest assure we will take... More 

Surabaya
Level Contributor
48 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very good location, you can walk to Tunjungan Plaza within 10 minutes. Its also very near to McDonalds, KFC and others restaurant. Our room is spacious, very clean with complete facilities. The free wifi is fast, bathroom is super clean, and completed with premium amenities. Super satisfied!

Was this review helpful? Yes
GM_PSCC, Management at Pullman Surabaya City Centre, responded to this review

Dear Ms. Meta Hanindita, Thank you for the great review of our hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. We look forward the opportunity to welcoming you again in Pullman Surabaya City Centre in the near future. Kind Regards, The Management More 

Jakarta, Indonesia
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is located in the busiest area in Surabaya. I thought I will get noisy and small room....voila...I got a very nice spacious room with a great view of the city, especially at night. The breakfast was also great..many choices. Check in and check out process was quick ,even though we asked different type of rooms.

Was this review helpful? Yes
GM_PSCC, Management at Pullman Surabaya City Centre, responded to this review

Dear s73plt, We very much appreciate your comments regarding your stay at the Pullman Surabaya City Centre. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service during their stay. Thank you again for sharing your experience, and we... More 

Denpasar, Indonesia
Level Contributor
7 reviews
5 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

It was good time ,good food ,good price and lovely place ,,,it was 3pm i was invited by my friend to get Dinsum and is all you can eat ,,,ur staff is very helpfull and detail ,,,she's was helping me until last food ,,,you are "Legend",,, i am so sorry i am forget ur name ,slim and single fighter when... More 

Was this review helpful? Yes
GM_PSCC, Management at Pullman Surabaya City Centre, responded to this review

Dear Jacktheking 2013, We very much appreciate your comments regarding your experience at the Pullman Surabaya City Centre. It is always a pleasure to receive positive feedback. We will share your comments with our team especially our F&B Team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously... More 

1 review
4 of 5 stars Reviewed 4 weeks ago

I like it here, friendly staff, nice room and the sky lounge was the most feature i loved the most...i truly enjoyed to let of some steam while enjoying view of city lights Also its located on the center of surabaya, very easy to go to everywhere, practically speaking.

Was this review helpful? Yes
GM_PSCC, Management at Pullman Surabaya City Centre, responded to this review

Dear Mr. Meru A, Thank you for taking the time to share your feedback. We are happy to hear that you enjoyed a comfortable stay with us. We hope to welcome you back to our hotel very soon! Warm Regards, The Management More 

Semarang, Indonesia
Level Contributor
266 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This time, I would like to share my experience staying at Pullmann Surabaya City Centre almost two weeks ago. During the first two nights we were in Surabaya, we stayed at Mercure Surabaya and we decided to relax a bit in our room and checked out from Mercure slightly before noon. From Mercure Surabaya, we were driving to Pullman Surabaya... More 

Was this review helpful? Yes 2
GM_PSCC, Management at Pullman Surabaya City Centre, responded to this review

Dear Mr. Bambang S, Thank you for taking the time to tell us about your experience at the Pullman Surabaya City Centre. Regret to know that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

the location is very very strategic at the central of surabaya. the staff are friendly, breakfast is not bad and the room is clean and comfy as expected from pullman hotels. great place great hospitality.

Was this review helpful? Yes
GM_PSCC, Management at Pullman Surabaya City Centre, responded to this review

Dear Mr. Andre A, We very much appreciate your comments regarding your stay at the Pullman Surabaya City Centre. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. Thank you for your kind feedback, and we hope to see you again soon! Warm Regards, The Management More 

1 review
4 of 5 stars Reviewed 4 weeks ago

It was nice staying at Pullman Surabaya. The staffs were so nice and friendly. The room itself so comfortable and clean, and the interior of the hotel is great. The food was so delicious, one of the best food I found i think. And the location itself so strategic, at the city centre of Surabaya. Thank you for good service... More 

Was this review helpful? Yes
GM_PSCC, Management at Pullman Surabaya City Centre, responded to this review

Dear Ms. GheaGiovanni, We very much appreciate your comments regarding your stay at the Pullman Surabaya City Centre. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to... More 

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