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Pullman Surabaya City Centre

5.0 of 5 Jl Basuki Rahmat No 67-73, Surabaya 60271, Indonesia (Formerly Meritus Surabaya City Centre)
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Pullman Surabaya City Centre
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Pullman Surabaya City Centre
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138 reviews from our community

Traveler rating
    49
    49
    23
    10
    7
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28
14
5
52
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Surabaya, Indonesia
1 review
2 of 5 stars Reviewed 3 days ago NEW

I stayed at Pullman Hotel Surabaya from Oct 18-19 2014. I booked a Deluxe room, smoking at Oct 18 2014 around 10.30 am, the male receptionist quoted the price 917 something rupiah, so I paid in cash 950 thousands rupiah. ‎​‎​he gave me the receipt and informed me that I have to put a deposit of 500 thousands rupiah. I... More

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Singapore, Singapore
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

I would have to give two thumbs up, 5 stars review, and a LOT of thank you for the friendly staff in the hotel. The hotel's location is very strategic, 10 mins of walk to the biggest mall in Surabaya (Tunjungan Plaza). The room is spacious, clean and very comfortable. I specifically requested a non smoking room and they gave... More

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1 review
1 of 5 stars Reviewed 5 days ago NEW

Bad service from PULLMAN CITY CENTER SURABAYA. I'm booking executive room with smoking room. but when i go to the hotel, hotel give me executive room with non smoking room, and i must change the room to deluxe room for smoking room, but i has pay for 2 days for executive room with smoking room. and then. my DEPOSIT MONEY,... More

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Singapore, Singapore
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

My first stay at this hotel. Book a executive room and was given a corner large room. As the room was far away from the wifi hotspot, the wifi signal was weak n unstable. Fortunately the IT guy was able to provide a mini router to resolve the issue. Seem like they should have provided a permanent solution rather ad... More

Was this review helpful? Yes 1
Jakarta, Indonesia
Contributor
15 reviews 15 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is my first review of well-known hotel chain as i think they should fix several things. Pros: -Strategic location -Various bfast -Spacious room Cons: -Late check in and out. After a delayed flight up to 9 pm, i hope i could get a faster check in to have an earlier sleep. Yet it was done for more than 30min.... More

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Jakarta, Indonesia
Top Contributor
67 reviews 67 reviews
56 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My first choice hotel in Surabaya now after Mercure as an Accor Adv plus member. Excellent and friendly service. Going extra miles to provide the best level of service to guests. It is still under transition from Meritus so it is not "there" yet to have full Pullman experience but all staffs are strive their best to provide the best... More

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1 review
5 of 5 stars Reviewed 3 weeks ago

we were doing an early check in at 1 pm and the room was already available. we also asked for a higher floor and no smoking room. the staff was very helpful and put us on the 12th floor. we, especially our toddler really enjoyed the stay. the bath is so big that he could swim. the room is spacious... More

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Additional Information about Pullman Surabaya City Centre

Address: Jl Basuki Rahmat No 67-73, Surabaya 60271, Indonesia (Formerly Meritus Surabaya City Centre)
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $
Hotel Class:5 star — Pullman Surabaya City Centre 5*
Number of rooms: 292
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Also Known As:
Pullman Surabaya City Centre Java

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