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All 67 Surabaya hotels

Meritus Surabaya City Centre

4.5 of 5 Hotel   |   JL Basuki Rahmad 67 - 73, Surabaya 60271, Indonesia
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Meritus Surabaya City Centre
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78%
Ranked #13 of 67 hotels in Surabaya
Certificate of Excellence 2013
A recent review
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82 people have reviewed this hotel

Traveler rating
    37
    27
    9
    6
    3
See reviews for
15
9
4
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Indonesian first
  • Italian first
  • Any
English first
Jakarta
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Close to flawless experiment of stay, The location wise, just perfect, food, just went for breakfast, good, but could be improved Service is excellent, fast check in, accurate check out. Small glitch, when going out to Tunjungan plaza, the security guards seems hesitant to show us the way.

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Bangkok, Thailand
Contributor
14 reviews 14 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 8, 2014

this is a good solid, but min. Catergory you should book. The rooms are very big, the service is OK, it just takes for ever to get served. one bad think, no wireless internet access at the rroms only cable, wireless access only in the lobby area....so take the adapter for your iPad ;-) Breakfast is OK, Indonesian style.

Was this review helpful? Yes 1
Singapore, Singapore
2 reviews
3 of 5 stars Reviewed January 20, 2014

the location is good and very convenience to go places. However, the internet connection was slow, WIFI for phone not working in lobby as well as room, need improvement on this. also the speed is so slow. Staffs are friendly, well done.

Was this review helpful? Yes 1
London, United Kingdom
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed January 5, 2014

I had high expectations of this Meritus not just because it is the newest in Surabaya, but because of how Meritus brands itself of providing 'Asian Grace, Warmth and Care' which clearly isn't evident at all. What I encountered during my stay didn't just fall short on expectations, but unacceptable for a hotel of such standard. Check-in took half an... More

Was this review helpful? Yes 1
Surabaya
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed January 4, 2014

I stayed at this hotel for new year eve with my friend. We choose it because it have a great location, and we hope we can see the new year eve's fireworks from our rooms. we booked it from booking.com, and 4 days before my staying period, my friend made a call to the hotel for reconfirming our reservation. the... More

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Surabaya, Indonesia
1 review
1 of 5 stars Reviewed January 1, 2014

December 31, 2013 - Need almost 2 hours to check in, front desk officers are ignorant and not friendly, order room service and waiting for more than an hour to get the food, very very bad WIFI connection got disconnected all the time, slow connection....what a very disapointed for a 5 star hotel. but the room is nice and clean.... More

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Singapore, Singapore
Top Contributor
122 reviews 122 reviews
29 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed December 19, 2013

I usually stay at another hotel along the same stretch of road, but this time I thought I'd try something new. This hotel is well-situated, within walking distance to Tunjungan Plaza and is right smack in the city centre. The building looks new, the lobby opulent and security is impressive. Check in was quick and painless. The room is large,... More

Was this review helpful? Yes 1
London, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 12, 2013

My visit to surabaya with my wife to see our old friends and this hotel was recommended by them due to the location. I had good experiences during my stay and the room I booked with the package breakfast, dinner and message. All the service I have tried and perfect. Reception and staff in the restaurant were friendly. I will... More

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Jakarta, Indonesia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed December 11, 2013

I have stayed here in last September for 2 days with my couple. First time arrived i felt a calm atmosphere around the lobby, they also have a unique design for lobby decoration. When I came to reception, they were so kind. The reception was told me that my room not ready yet, and offered me to the coffee shop,... More

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Surabaya, Indonesia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 11, 2013 via mobile

"I stayed in this hotel last week with my family cause we got wedding party here. Well, the first thing when I arrived is the lobby and lights, they design so wonderful. I captured it with my camera. Reception and staff very friendly and nice, I like the way they treat us as a guest. The ballroom and food very... More

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Additional Information about Meritus Surabaya City Centre

Also Known As:
Meritus Surabaya City Centre Java
Address: JL Basuki Rahmad 67 - 73, Surabaya 60271, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Surabaya
#10 Business Hotel in Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Meritus Surabaya City Centre 4.5*
Official Description (provided by the hotel):
Meritus Surabaya City Centre is located on Surabaya's most prominent address along the Jalan Basuki Rahmat Boulevard, the heart of city's financial center and just few minutes away from Tunjungan Plaza, Surabaya's biggest shopping mall. Ballrooms and other function rooms are also available to host meetings and conferences. ... more   less 
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