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Hotel Utami

Jl. Raya Juanda - Airport, Surabaya, Indonesia
Hotel amenities
Hotel Utami
Best prices for: 1 room 1 guest
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Ranked #71 of 86 Hotels in Surabaya
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9 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Indonesian first
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Miri, Malaysia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 15, 2014

We booked a junior executive room, planned to stay here as it is close to the airport for our early departure the next day and from the photograph of hotel as advertised looks cool. Taxi fare from airport to hotel is 50k. The hotel lobby is offset to the left, so you have to look for it. No air-conditioning or... More 

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Tel Aviv, Israel
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 3, 2013

We stayed here for 1 night. It is approximately 20minutes away from the airport. This hotel was old, smelled bad, and pretty much disgusting. The rooms are run down and have an odd smell to them. The bath towels that are provided are the size of a face towel. The wi-fi only works at the lobby and even there it... More 

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16 reviews 16 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 26, 2013 via mobile

I stayed here just for one night. Nothing special with this hotel except its location is near from Juanda Airport. I dissapointed with the convention hall facilities. There is no stage at all, has bad sound, and poor lighting. But the food is fine, many good indonesian cuisine.

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11 reviews 11 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 23, 2012

Like other reviewers have noted, the best part of this place is the location close to the airport. Only a short drive & 40,000-50,000 rupiah cab fare. The other pro was a surprisingly good Indonesian breakfast - rice, curry, tempeh, fruit, noodles, vegetables, and meat. The cons - we had reserved a room with two beds and we got only... More 

Was this review helpful? Yes 1
Karlskrona, Sweden
Top Contributor
71 reviews 71 reviews
17 hotel reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed April 23, 2012

It is close-ish to the airport. It does have that going for it. But as two friends traveling together it was disappointing that they didn't have the two twin beds we requested when we made the reservations. We ended up sharing a king bed. But the semen (or other whitish substance of unknown origin) stained cover on the bed had... More 

Was this review helpful? Yes 3
Paris, France
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed January 31, 2012

There's one good point about Hotel Utami: it is very close to the Surabaya airport. Honestly, the place is ok for a one night stay, the place was clean, nothing totally unacceptable like bugs or such. But it should also be noted that we didn't have hot water in the shower, breakfast tasted pretty bad and staff was not especially... More 

Was this review helpful? Yes 6
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